# BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BookSteam the right Medical Spa solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133845/BookSteam/reviews --- BookSteam 4.7 (119) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BookSteam Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JW Janice W Main staffCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged.“ January 15, 2025 KJ Kiana J Partner InstructorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The least I liked about this app is that it doesn't have a Salesforce integration that would be helpful for me.“ April 7, 2026 FD Flora D Dance instructorConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Booksteam class scheduling software makes running a dance studio so much easier!“ November 11, 2025 Imran H Team coordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.“ June 16, 2023 MQ Monica Q EmployeeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers.“ June 26, 2024 LB Lauren B Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I wish when somebody cancelled class, it would automatically refund the customer.“ October 20, 2023 LS Leo S ManagementArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “I tried multiple booking system apps over the years and good thing I found Booksteam.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasia Y. President Used the software for: Less than 6 months ### "Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm. " December 13, 2017 5.0 Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great! Pros Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried. Cons I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile! Review Source SW Sarah W. Operational Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Booksteam - simple, efficient, and effective" July 8, 2019 4.0 Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out. Pros Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc. Cons There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Much better price and we weren't having to pay for features we didn't need/want so that we are now paying for what we want and actually use. Customer service calls/emails are helpful instead of constantly being sold to by former companies we tried. Review Source SM Stacy M. Owner / Yoga instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Customisations & Functionality " July 9, 2019 3.0 Fairly a straightforward and easy online system for bookings but limited choices of customisations Pros Easy and simple for users to select respective functions or to set up the back end maintenance Cons Limited or almost zero of customisations e.g company logo or name cannot be shown from the invoice or customers’ booked classes cannot be linked or synced to their calendars Reason for choosing BookSteam Cheaper and easy for new and small business set up Review Source JS Jake S. Sales and support Health, Wellness and Fitness Used the software for: 2+ years ### "Cpr class booking app" January 16, 2024 5.0 Pros We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions. Cons We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched because price was much better and it seems like it's easier to use. Review Source Response from BookSteam January 19, 2024 Thank you for your feedback Jake! DS Dave S. Admin Arts and Crafts Used the software for: 6-12 months ### "Perfect booker for our business " January 24, 2024 5.0 As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling. Pros The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software. Cons There is really nothing that we dislike about Booksteam so far, it's been great! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/) Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Calendly did not have class scheduling feature. Review Source DF Diana F. RMT massus Health, Wellness and Fitness Used the software for: 2+ years ### "Awsome booking tool" January 23, 2024 5.0 Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly. Pros Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations. Cons The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) A better software overall with more available features. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Diana! JW Janice W. Main staff Civic & Social Organization Used the software for: 2+ years ### "Nice app for our yoga business" January 15, 2025 5.0 Pros As a yoga business, we love the booksteam scheduling app! It simplifies booking classes and private sessions for our clients. The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged. Highly recommend for any wellness business! Cons I would like for the waitlist option to be added, but it's not a deal breaker. Review Source TR Tonya R. Organizer Consumer Services Used the software for: 1-2 years ### "Booking app for yoga studio" December 31, 2024 5.0 Pros Easy to set it up and simple for my customers to book yoga classes Cons I like how my customers can schedule my services and classes via one booking page Review Source RW Ronda W. Staff Environmental Services Used the software for: 2+ years ### "Managing classes" October 30, 2024 5.0 Pros Really easy to manage our piano classes with Booksteam! Easy for customers to book their slots. Cons Also really like the mailchimp integration, it's easy to communicate with our clients. Did not find anything bad about the app yet! Review Source LK Loren K. Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Wish I found them sooner " October 2, 2024 4.0 Pros Really good price for the booking app that includes packages and memberships. Cons Packages is a really nice feature that we use alot. Customers find it very easy to use. Nothing bad to say here! Review Source AC Amanda C. Staff Health, Wellness and Fitness Used the software for: 1-2 years ### "One of a kind booking " July 10, 2024 5.0 Pros I like the reosucres feature that we always use for our Spa. It was hard to find an app with this feature. Cons Nothing really I dislike at the moment. Everything is working well. Review Source GO Gina O. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Perfect booking app for our spa " July 2, 2024 5.0 Pros We like Booksteam a lot, it is the perfect app to manage our bookings at our spa. Cons It would be great if I could send sms messages to all of my clients at once. Review Source JK Julia K. Founder Marketing and Advertising Used the software for: Less than 6 months ### "I love Booksteam and I want to contribute to make it better!" April 13, 2020 4.0 I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management. Pros Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome! Cons What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all. Reason for choosing BookSteam We liked the mini homepage solution and the easy use of the system and I really like the support of the team! Review Source DT Debra T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Solid scheduling software with easy to use features." June 21, 2022 5.0 This system allows us to display many services and locations. It was easy to use and a reasonable price compared to others. Pros So easy to use. Takes time to set up but clear and easy. Allows data management, booking different providers and locations. Cons Really didn't find any flaws in the system. We have used several others. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) The pricing was so much better. Review Source MW Maddie W. Teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect app for my Yoga biz" February 5, 2024 5.0 Pros As a yoga business owner, I highly recommend this online yoga scheduling app. It's user-friendly, efficient, and has improved our booking process. Our clients love the convenience of online booking, and it has saved us time and reduced administrative tasks. Cons I mostly like everything about Booksteam, can't think of anything. Review Source DR Dwyane R. IT Consumer Services Used the software for: 6-12 months ### "Cool booking app! " April 11, 2024 4.0 Pros Booksteam is like our virtual assistant for booking English lessons! We love how we can customize everything to match our vibe, and the reminders are a total lifesaver (goodbye, no-shows!). And when we've needed help, the Booksteam crew has been very helpful. Seriously, if you're running an English lessons biz and want to keep your calendar organized, Booksteam is the way to go! Cons Really hard to say anything negative in this section. Review Source KT Karen T. Technician Consumer Services Used the software for: 6-12 months ### "Smooth scheduling " April 17, 2024 4.0 Pros BookSteam has made our operations smoother and more professional. Highly recommended for any lash business! Cons I would really like if I could setup a second reminder but that's not a deal breaker. Review Source ED Erin D. Owner Pharmaceuticals Used the software for: 6-12 months ### "Quick response with calendar not loading" December 11, 2018 5.0 I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too. Pros The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time! Cons Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works. Review Source MU Metin U. Digital Workforce Services Director Information Technology and Services Used the software for: 1-2 years ### "Easy appointment scheduling with BookSteam" November 20, 2022 5.0 Pros BookSteam covers the entire appointment scheduling process with its comprehensive functions. Cons Automated scheduling of BookSteam should be enriched with more advance features. Review Source JN Jacki N. HR Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect solution for our Nail Salon " January 19, 2024 5.0 Pros Overall, BookSteam has delivered exceptional value to our business operations and customer relations. It provides a professional touch to our booking system and we're pleased with how it helps our Nail salon run more efficiently. Cons It took a bit of time for my entire team to get used to all the features available on BookSteam, but once they did, it became an essential part of our daily operations. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Jacki! SA Searpons A. Sales and Marketing Supervisor Used the software for: 1-2 years ### "Best for online scheduling tool " February 15, 2019 5.0 Great services, great software. Pros Booksteam makes our job more easy and make all transactions faster, our clients can book online without any hassle. And we can accomodate them too easily, Cons I can’t see any cons in this software, i think its just need to have sime update to remove the bugs. Other than that no problem encountered since ive start using it, Review Source RS Rob S. Manager Graphic Design Used the software for: 1-2 years ### "Booksteam is awesome!!" March 28, 2017 5.0 Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!! Pros Easy to use. Makes it very easy to keep track of all our employees and their appointments. Review Source JL Janice L. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booksteam is great! " March 31, 2024 5.0 Overall, Booksteam has been a valuable tool for our business, making booking appointments seamless and hassle-free. Pros As a massage therapy business, we have been using Booksteam for online appointment scheduling, and we highly recommend it. Booksteam is a user-friendly platform that has streamlined our booking process, making it convenient for both our clients and therapists. Customer support team has been responsive and helpful whenever we've had questions or needed assistance. Cons Trial period to be longer than 14 days so we could test it out more. Review Source MC Marissa C. Concierge Airlines/Aviation Used the software for: 1-2 years ### "Easy for holding records" February 13, 2020 5.0 Overall it was easy Pros I liked that it easily formated information Cons It didn't hit a lot of boxes on what we needed Review Source GG Gemma G. Registered Massage Therapist/Clinic Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The Best Business Tool For Increasing Sales" March 21, 2017 5.0 BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag. Pros Ease of use Cons Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system. 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