--- title: "BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BookSteam the right Appointment Scheduling solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133845/BookSteam/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- BookSteam 4.7 (122) [View alternatives](https://www.capterra.com/p/133845/BookSteam/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of BookSteam Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JW Janice W Main staffCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged.“ January 15, 2025 KJ Kiana J Partner InstructorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The least I liked about this app is that it doesn't have a Salesforce integration that would be helpful for me.“ April 7, 2026 LS Leo S ManagementArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “I tried multiple booking system apps over the years and good thing I found Booksteam.“ April 22, 2026 LB Lauren B Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I wish when somebody cancelled class, it would automatically refund the customer.“ October 20, 2023 FD Flora D Dance instructorConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Booksteam class scheduling software makes running a dance studio so much easier!“ November 11, 2025 Imran H Team coordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.“ June 16, 2023 JL Joanna L SalesHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Booksteam is an intuitive platform that allows our clients to easily book their eyelash appointments and pay online (including sending invoices).“ February 7, 2024 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Imran H. Team coordinator Information Technology and Services Used the software for: 1-2 years ### "Time-Saving Solution: Unlocking Efficiency with BookSteam" June 16, 2023 4.0 Overall, BookSteam is a reliable and user-friendly appointment scheduling software that simplifies the booking process for businesses and enhances the customer experience Pros One of the standout features of BookSteam is its customizable calendars, manage staff availability, and offer online booking options for clients. Cons Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version. Alternatives considered [Setmore](https://www.capterra.com/p/122035/SetMore/)[Timely](https://www.capterra.com/p/142756/Timely/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Review Source SW Sarah W. Operational Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Booksteam - simple, efficient, and effective" July 8, 2019 4.0 Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out. Pros Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc. Cons There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Much better price and we weren't having to pay for features we didn't need/want so that we are now paying for what we want and actually use. Customer service calls/emails are helpful instead of constantly being sold to by former companies we tried. Review Source SM Stacy M. Owner / Yoga instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Customisations & Functionality " July 9, 2019 3.0 Fairly a straightforward and easy online system for bookings but limited choices of customisations Pros Easy and simple for users to select respective functions or to set up the back end maintenance Cons Limited or almost zero of customisations e.g company logo or name cannot be shown from the invoice or customers’ booked classes cannot be linked or synced to their calendars Reason for choosing BookSteam Cheaper and easy for new and small business set up Review Source JS Jake S. Sales and support Health, Wellness and Fitness Used the software for: 2+ years ### "Cpr class booking app" January 16, 2024 5.0 Pros We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions. Cons We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched because price was much better and it seems like it's easier to use. Review Source Response from BookSteam January 19, 2024 Thank you for your feedback Jake! DS Dave S. Admin Arts and Crafts Used the software for: 6-12 months ### "Perfect booker for our business " January 24, 2024 5.0 As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling. Pros The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software. Cons There is really nothing that we dislike about Booksteam so far, it's been great! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/) Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Calendly did not have class scheduling feature. Review Source CR Collin R. Customer service Arts and Crafts Used the software for: 2+ years ### "Very good class reg application " October 9, 2024 5.0 Overall Booksteam has been a valuable addition to our art school. I recommend it! Pros It's been a life saver for us, especially booking classes and accepting online deposits. Customers don't complain which means it's working well. Cons Small package only has 5 stuff members included, but it's fine. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price is MUCH better, as I'm paying twice as less as mindbody Review Source DF Diana F. RMT massus Health, Wellness and Fitness Used the software for: 2+ years ### "Awsome booking tool" January 23, 2024 5.0 Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly. Pros Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations. Cons The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) A better software overall with more available features. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Diana! Anastasia Y. President Used the software for: Less than 6 months ### "Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm. " December 13, 2017 5.0 Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great! Pros Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried. Cons I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile! Review Source Albert Y. Partner Education Management Used the software for: Less than 6 months ### "Book steam for one on one tuation music school" December 31, 2018 4.0 Pros easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule. Cons reporting functionalities are limited. If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc. Review Source Nicholas P. College Adviser Used the software for: Less than 6 months ### "I used a trial edition of booksteam as part of a corporate offer" July 12, 2018 4.0 Pros The product had a great visual layout and was somewhat easy to navigate. Only using a trial version, I did not get the full experience. Cons I had a hard time understanding where to find certain aspects and items on the application. Again, the trial version may be limiting access. Review Source MF Mark F. Administrator Alternative Medicine Used the software for: 2+ years ### "Booksteam booking " October 1, 2025 5.0 Pros How easy and intuitive the system is. I use it to setup our classes with the membership feature, it all works well. Cons It was very hard to find a software that does both, service and class booking while having recurring memberships setup. Review Source RW Ronda W. Staff Environmental Services Used the software for: 2+ years ### "Managing classes" October 30, 2024 5.0 Pros Really easy to manage our piano classes with Booksteam! Easy for customers to book their slots. Cons Also really like the mailchimp integration, it's easy to communicate with our clients. Did not find anything bad about the app yet! Review Source JL Joanna L. Sales Health, Wellness and Fitness Used the software for: 2+ years ### "Booksteam review" February 7, 2024 5.0 Pros Booksteam is an intuitive platform that allows our clients to easily book their eyelash appointments and pay online (including sending invoices). The customization options for services and staff scheduling make it easy to tailor the system to our specific needs. The customer support has been excellent, with prompt and helpful responses to any questions or issues that arise. Overall, we highly recommend Booksteam for any business in need of a reliable and user-friendly scheduling solution. Cons They should have more help guides available in their support section. Review Source LB Lauren B. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great scheduling software" October 20, 2023 5.0 It has been great! None of my customers have had any issues, it’s easy to use, and customer service answers quickly! Pros I like that my customers can book a class and pay directly on one site. They also get automated reminders which is great! Cons I wish when somebody cancelled class, it would automatically refund the customer. I have to remember to go into my payment software and manually refund the customer. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing BookSteam More affordable Review Source JZ Jason Z. Teacher Consumer Services Used the software for: 2+ years ### "Course registration app" April 25, 2024 5.0 Pros Setting up class and course schedules is super easy. Handling invoices and payments isnt a headache anymore. Cons I know its not possible to have everything but I wish they made an api available for integration with other services. Review Source RW Roger W. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "This booking app rocks! " May 2, 2024 5.0 Pros The fact that it's like having a super organized assistant that keeps our appointments in check for only $20! Cons If you need online scheduling for your business, look no further! Easy to setup, ton of features, online payments and invoices and they don't charge an arm and a leg. After trying about five different software, booksteam was the best value for us. Review Source LK Loren K. Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Wish I found them sooner " October 2, 2024 4.0 Pros Really good price for the booking app that includes packages and memberships. Cons Packages is a really nice feature that we use alot. Customers find it very easy to use. Nothing bad to say here! Review Source MN Maria N. Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Best app for yoga business " August 28, 2024 5.0 Pros I think it's the best app for the Yoga business Cons It helps me manage my classes and courses at the same time Review Source AC April C. Owner and Instructor Education Management Used the software for: 1-2 years ### "NET Review" July 8, 2019 4.0 It solved the ability for students to book and pay on line to do our courses Pros it incorporates well into my website and takes payments when a student enrols Cons It doesn't link into our etrain, so I have to send another email to a student for them to enrol and complete the online learning. When I retrieve information (questions I ask when Book) I cant copy and past that information, and its so small I struggle to read it Reason for choosing BookSteam Recommendation from another firstaid training provider and seemed good option Review Source TK Tanya K. Research Assistant Research Used the software for: 1-2 years ### "Excellent Value" July 8, 2019 4.0 I use the program daily and overall it’s worked very well without any problems. Pros We were looking for a scheduling program for our research office, after doing a lot of convoluted research online (the different companies don’t make it easy) I happily came across Booksteam. It meets all our requirements at a great price. Cons Unfortunately, you cannot reorder the staff in the calendar view, there are staff I like to keep within view at the top of the calendar but there is no option to be able to do this. Review Source SL Sandra L. Booksteam is great. Health, Wellness and Fitness Used the software for: 6-12 months ### "Booksteam is awesome " February 14, 2024 5.0 Pros As a nail salon owner, I highly recommend BookSteam online scheduling software. I like the seamless integration with my website and social media platforms, making it convenient for clients to book their nail services. Overall, BookSteam has positively impacted my salon's operations and client satisfaction. Cons They could have more payment processors available but that's not a deal breaker. Review Source JN Jacki N. HR Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect solution for our Nail Salon " January 19, 2024 5.0 Pros Overall, BookSteam has delivered exceptional value to our business operations and customer relations. It provides a professional touch to our booking system and we're pleased with how it helps our Nail salon run more efficiently. Cons It took a bit of time for my entire team to get used to all the features available on BookSteam, but once they did, it became an essential part of our daily operations. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Jacki! SA Searpons A. Sales and Marketing Supervisor Used the software for: 1-2 years ### "Best for online scheduling tool " February 15, 2019 5.0 Great services, great software. Pros Booksteam makes our job more easy and make all transactions faster, our clients can book online without any hassle. And we can accomodate them too easily, Cons I can’t see any cons in this software, i think its just need to have sime update to remove the bugs. Other than that no problem encountered since ive start using it, Review Source RS Rob S. Manager Graphic Design Used the software for: 1-2 years ### "Booksteam is awesome!!" March 28, 2017 5.0 Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!! Pros Easy to use. Makes it very easy to keep track of all our employees and their appointments. Review Source JL Janice L. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booksteam is great! " March 31, 2024 5.0 Overall, Booksteam has been a valuable tool for our business, making booking appointments seamless and hassle-free. Pros As a massage therapy business, we have been using Booksteam for online appointment scheduling, and we highly recommend it. Booksteam is a user-friendly platform that has streamlined our booking process, making it convenient for both our clients and therapists. Customer support team has been responsive and helpful whenever we've had questions or needed assistance. Cons Trial period to be longer than 14 days so we could test it out more. 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