# BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BookSteam the right Appointment Scheduling solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133845/BookSteam/reviews --- BookSteam 4.7 (120) [View alternatives](https://www.capterra.com/p/133845/BookSteam/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of BookSteam Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JW Janice W Main staffCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged.“ January 15, 2025 KJ Kiana J Partner InstructorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The least I liked about this app is that it doesn't have a Salesforce integration that would be helpful for me.“ April 7, 2026 LS Leo S ManagementArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “I tried multiple booking system apps over the years and good thing I found Booksteam.“ April 22, 2026 LB Lauren B Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I wish when somebody cancelled class, it would automatically refund the customer.“ October 20, 2023 FD Flora D Dance instructorConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Booksteam class scheduling software makes running a dance studio so much easier!“ November 11, 2025 Imran H Team coordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.“ June 16, 2023 JL Joanna L SalesHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Booksteam is an intuitive platform that allows our clients to easily book their eyelash appointments and pay online (including sending invoices).“ February 7, 2024 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasia Y. President Used the software for: Less than 6 months ### "Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm. " December 13, 2017 5.0 Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great! Pros Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried. Cons I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile! Review Source CR Collin R. Customer service Arts and Crafts Used the software for: 2+ years ### "Very good class reg application " October 9, 2024 5.0 Overall Booksteam has been a valuable addition to our art school. I recommend it! Pros It's been a life saver for us, especially booking classes and accepting online deposits. Customers don't complain which means it's working well. Cons Small package only has 5 stuff members included, but it's fine. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price is MUCH better, as I'm paying twice as less as mindbody Review Source SM Stacy M. Owner / Yoga instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Customisations & Functionality " July 9, 2019 3.0 Fairly a straightforward and easy online system for bookings but limited choices of customisations Pros Easy and simple for users to select respective functions or to set up the back end maintenance Cons Limited or almost zero of customisations e.g company logo or name cannot be shown from the invoice or customers’ booked classes cannot be linked or synced to their calendars Reason for choosing BookSteam Cheaper and easy for new and small business set up Review Source AF Allison F. Online Fitness Instructor Online Media Used the software for: 2+ years ### "Amazing Booking System" September 18, 2024 5.0 I teach an online class to an international audience and I have never had any issues with using the system. I absolutely love it. It is user-friendly for all of my clients, even the ones who do not speak English! Pros I’ve been using it for the last few years and I absolutely love it! I find it very easy to navigate and my clients find it very easy to use. I recently had to use the support system and received amazing service within minutes! Cons Nothing! I love it. I’ve never had any difficulties that could not be resolved through a simple email! Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing BookSteam Easier to use and set up, better pricing structure, Didn’t require a certain term of commitment Review Source SW Sarah W. Operational Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Booksteam - simple, efficient, and effective" July 8, 2019 4.0 Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out. Pros Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc. Cons There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Much better price and we weren't having to pay for features we didn't need/want so that we are now paying for what we want and actually use. Customer service calls/emails are helpful instead of constantly being sold to by former companies we tried. Review Source JS Jake S. Sales and support Health, Wellness and Fitness Used the software for: 2+ years ### "Cpr class booking app" January 16, 2024 5.0 Pros We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions. Cons We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched because price was much better and it seems like it's easier to use. Review Source Response from BookSteam January 19, 2024 Thank you for your feedback Jake! DS Dave S. Admin Arts and Crafts Used the software for: 6-12 months ### "Perfect booker for our business " January 24, 2024 5.0 As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling. Pros The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software. Cons There is really nothing that we dislike about Booksteam so far, it's been great! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/) Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Calendly did not have class scheduling feature. Review Source DF Diana F. RMT massus Health, Wellness and Fitness Used the software for: 2+ years ### "Awsome booking tool" January 23, 2024 5.0 Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly. Pros Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations. Cons The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) A better software overall with more available features. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Diana! Albert Y. Partner Education Management Used the software for: Less than 6 months ### "Book steam for one on one tuation music school" December 31, 2018 4.0 Pros easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule. Cons reporting functionalities are limited. If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc. Review Source Nicholas P. College Adviser Used the software for: Less than 6 months ### "I used a trial edition of booksteam as part of a corporate offer" July 12, 2018 4.0 Pros The product had a great visual layout and was somewhat easy to navigate. Only using a trial version, I did not get the full experience. Cons I had a hard time understanding where to find certain aspects and items on the application. Again, the trial version may be limiting access. Review Source TR Tonya R. Organizer Consumer Services Used the software for: 1-2 years ### "Booking app for yoga studio" December 31, 2024 5.0 Pros Easy to set it up and simple for my customers to book yoga classes Cons I like how my customers can schedule my services and classes via one booking page Review Source MN Maria N. Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Best app for yoga business " August 28, 2024 5.0 Pros I think it's the best app for the Yoga business Cons It helps me manage my classes and courses at the same time Review Source JL Joanna L. Sales Health, Wellness and Fitness Used the software for: 2+ years ### "Booksteam review" February 7, 2024 5.0 Pros Booksteam is an intuitive platform that allows our clients to easily book their eyelash appointments and pay online (including sending invoices). The customization options for services and staff scheduling make it easy to tailor the system to our specific needs. The customer support has been excellent, with prompt and helpful responses to any questions or issues that arise. Overall, we highly recommend Booksteam for any business in need of a reliable and user-friendly scheduling solution. Cons They should have more help guides available in their support section. Review Source LB Lauren B. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Great scheduling software" October 20, 2023 5.0 It has been great! None of my customers have had any issues, it’s easy to use, and customer service answers quickly! Pros I like that my customers can book a class and pay directly on one site. They also get automated reminders which is great! Cons I wish when somebody cancelled class, it would automatically refund the customer. I have to remember to go into my payment software and manually refund the customer. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing BookSteam More affordable Review Source JZ Jason Z. Teacher Consumer Services Used the software for: 2+ years ### "Course registration app" April 25, 2024 5.0 Pros Setting up class and course schedules is super easy. Handling invoices and payments isnt a headache anymore. Cons I know its not possible to have everything but I wish they made an api available for integration with other services. Review Source RW Roger W. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "This booking app rocks! " May 2, 2024 5.0 Pros The fact that it's like having a super organized assistant that keeps our appointments in check for only $20! Cons If you need online scheduling for your business, look no further! Easy to setup, ton of features, online payments and invoices and they don't charge an arm and a leg. After trying about five different software, booksteam was the best value for us. Review Source GO Gina O. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Perfect booking app for our spa " July 2, 2024 5.0 Pros We like Booksteam a lot, it is the perfect app to manage our bookings at our spa. Cons It would be great if I could send sms messages to all of my clients at once. Review Source HI Heather I. CEO Hospitality Used the software for: 1-2 years ### "Best Booking Software Ever!" March 13, 2019 5.0 This software saves so much time on so many things. I used to have to contact workers to see who would be available for a job. Then I would have to enter all of the client info into Quickbooks, import the Quickbooks info into my scheduling software. No MORE! On Booksteam staff can modify and set their own hours. Clients book them and the staff receives all the info they need for the job. My business can pretty much run itself now. I love this software. I have not found one like it yet. Pros Pros Staff schedule themselves I can have multiple staff and locations Each staff and location can have different services and prices assigned to them Create an online store Promo codes Gift certificates Cons There is nothing that I do not like about Booksteam. Booksteam is the best. Review Source MT Matthew T. Therapist & yoga teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "Works perfectly for my needs" October 7, 2017 5.0 Saves me time, gives me a wide range of marketing options and helps me manage my clients and records Pros There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too. I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions. Overall I've been very happy that I went with Booksteam. Cons Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem. Review Source MU Metin U. Digital Workforce Services Director Information Technology and Services Used the software for: 1-2 years ### "Easy appointment scheduling with BookSteam" November 20, 2022 5.0 Pros BookSteam covers the entire appointment scheduling process with its comprehensive functions. Cons Automated scheduling of BookSteam should be enriched with more advance features. Review Source PS Polina S. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "I recommend booksteam" April 21, 2024 5.0 Pros BookSteam has helped streamline our operations and improve customer satisfaction in our salon. Highly recommended for any salon looking to modernize their appointment system! Cons Can't think of anything negative about this software at the moment. Will reassess in the future. Review Source DW Dale W. Marketing Automotive Used the software for: 6-12 months ### "We found the perfect app" March 15, 2024 5.0 Pros Booksteam has transformed our auto detailing business. With its user-friendly interface and customizable features, managing appointments has never been easier. The ability to sync our calendar, set pricing, and send automated reminders has streamlined our operations and improved our customer experience. Cons Would love to two way sync to my outlook and Google calendars at the same time. Review Source FL Frank L. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Powerful app to manage classes" March 25, 2024 5.0 Overall, Booksteam has been a valuable addition to our dance business, helping us streamline our operations and improve customer satisfaction. Pros As a dance studio, we have found Booksteam to be an excellent class scheduling software. It's user-friendly interface makes it easy for both our staff and clients to book and manage dance classes efficiently. Cons Can't really say what we liked the least about this app at the moment. Review Source ND Nicola D. Barber Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gets the work done perfectly." December 23, 2020 5.0 Great experience... love it up to now. Pros I looked for a long time for a scheduling app. Difficult to find when you offer at home services. None truly fits my needs... but Booksteam really made it easy for me to find ways to make it work. Every time I needed support they were more than available and had answers in close to no time. Fully recommend. Cons Ease of use Low price Amazing features Possibility of multiple locations Widgets for facebook and mini webpage to book Nice interface for clients Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing BookSteam Pricing and multiple languages Review Source JS Jodilyn S. Spa Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So easy to use!" July 18, 2017 5.0 Clients can schedule online with ease. Pros I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters. Cons Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate. 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