# BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BookSteam the right Appointment Scheduling solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133845/BookSteam/reviews

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BookSteam

4.7 (118)

[View alternatives](https://www.capterra.com/p/133845/BookSteam/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of BookSteam

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

JW

Janice W

Main staffCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years.

“The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged.“

January 15, 2025

KJ

Kiana J

Partner InstructorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“The least I liked about this app is that it doesn't have a Salesforce integration that would be helpful for me.“

April 7, 2026

FD

Flora D

Dance instructorConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“Booksteam class scheduling software makes running a dance studio so much easier!“

November 11, 2025

Imran H

Team coordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years.

“Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.“

June 16, 2023

MQ

Monica Q

EmployeeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years.

“It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers.“

June 26, 2024

LB

Lauren B

Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“I wish when somebody cancelled class, it would automatically refund the customer.“

October 20, 2023

MQ

Monica Q

EmployeeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years.

“No more appointment mix-ups or double bookings, thanks to this lifesaver. Plus, the interface is so slick, it's like scheduling a spa day for your brain.“

June 26, 2024

## Showing most helpful reviews

Showing 1-25 of 118 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Anastasia Y.  
President  
  
Used the software for: Less than 6 months

### "Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm. "

December 13, 2017

5.0

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Review Source

DS

Dave S.  
Admin  
Arts and Crafts  
Used the software for: 6-12 months

### "Perfect booker for our business "

January 24, 2024

5.0

As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling.

Pros

The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software.

Cons

There is really nothing that we dislike about Booksteam so far, it's been great!

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)

Switched from

[Calendly](https://www.capterra.com/p/148036/Calendly/)

Calendly did not have class scheduling feature.

Review Source

SM

Stacy M.  
Owner / Yoga instructor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Customisations & Functionality "

July 9, 2019

3.0

Fairly a straightforward and easy online system for bookings but limited choices of customisations

Pros

Easy and simple for users to select respective functions or to set up the back end maintenance

Cons

Limited or almost zero of customisations e.g company logo or name cannot be shown from the invoice or customers’ booked classes cannot be linked or synced to their calendars

Reason for choosing BookSteam

Cheaper and easy for new and small business set up

Review Source

SW

Sarah W.  
Operational Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Booksteam - simple, efficient, and effective"

July 8, 2019

4.0

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pros

Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Cons

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Much better price and we weren't having to pay for features we didn't need/want so that we are now paying for what we want and actually use. Customer service calls/emails are helpful instead of constantly being sold to by former companies we tried.

Review Source

JS

Jake S.  
Sales and support  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cpr class booking app"

January 16, 2024

5.0

Pros

We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions.

Cons

We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

We switched because price was much better and it seems like it's easier to use.

Review Source

Response from BookSteam

January 19, 2024

Thank you for your feedback Jake!

DF

Diana F.  
RMT massus  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Awsome booking tool"

January 23, 2024

5.0

Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly.

Pros

Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations.

Cons

The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

A better software overall with more available features.

Review Source

Response from BookSteam

January 24, 2024

Thank you for your feedback Diana!

TR

Tonya R.  
Organizer  
Consumer Services  
Used the software for: 1-2 years

### "Booking app for yoga studio"

December 31, 2024

5.0

Pros

Easy to set it up and simple for my customers to book yoga classes

Cons

I like how my customers can schedule my services and classes via one booking page

Review Source

RW

Ronda W.  
Staff  
Environmental Services  
Used the software for: 2+ years

### "Managing classes"

October 30, 2024

5.0

Pros

Really easy to manage our piano classes with Booksteam! Easy for customers to book their slots.

Cons

Also really like the mailchimp integration, it's easy to communicate with our clients. Did not find anything bad about the app yet!

Review Source

LK

Loren K.  
Admin  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Wish I found them sooner "

October 2, 2024

4.0

Pros

Really good price for the booking app that includes packages and memberships.

Cons

Packages is a really nice feature that we use alot. Customers find it very easy to use. Nothing bad to say here!

Review Source

MN

Maria N.  
Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best app for yoga business "

August 28, 2024

5.0

Pros

I think it's the best app for the Yoga business

Cons

It helps me manage my classes and courses at the same time

Review Source

MQ

Monica Q.  
Employee  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Pretty good booking app"

June 26, 2024

4.0

Pros

Oh, let me tell you about Booksteam - the superhero of scheduling apps! It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers. No more appointment mix-ups or double bookings, thanks to this lifesaver. Plus, the interface is so slick, it's like scheduling a spa day for your brain. Seriously, it's the scheduling sidekick you never knew you needed!

Cons

I don't like that it's not making me coffee in the morning!

Review Source

JL

Joanna L.  
Sales  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Booksteam review"

February 7, 2024

5.0

Pros

Booksteam is an intuitive platform that allows our clients to easily book their eyelash appointments and pay online (including sending invoices). The customization options for services and staff scheduling make it easy to tailor the system to our specific needs. The customer support has been excellent, with prompt and helpful responses to any questions or issues that arise. Overall, we highly recommend Booksteam for any business in need of a reliable and user-friendly scheduling solution.

Cons

They should have more help guides available in their support section.

Review Source

PS

Polina S.  
Admin  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I recommend booksteam"

April 21, 2024

5.0

Pros

BookSteam has helped streamline our operations and improve customer satisfaction in our salon. Highly recommended for any salon looking to modernize their appointment system!

Cons

Can't think of anything negative about this software at the moment. Will reassess in the future.

Review Source

EM

Emily M.  
Pilates Instructor and Studio Owner  
Sports  
Used the software for: 2+ years

### "Simplicity and Value"

December 18, 2022

5.0

My clients and I all adopted the tool very easily. The Booksteam Team has been extremely accommodating and responsive. They even let me tweak and add to the French version of the tool. The few times I have had problems or questions they have always gotten back to me quickly. I think the value of the product is excellent. The sales team has also been supportive of my tiny company and during the hard COVID times.

Pros

The Booksteam software is easy to use for the admins, teachers and clients. It's simple and the functionalities used can be personalized. I have intentionally made my usage of it for me, my teachers and clients as minimal as possible to keep it simple and to the point.

Cons

There is an extra validation step to confirm the booking that my clients sometimes miss, especially if they're using their phone.A waitlist functionality should be added for group classes.

Reason for choosing BookSteam

Simplicity, price and data protection

Review Source

SL

Sandra L.  
Booksteam is great.  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Booksteam is awesome "

February 14, 2024

5.0

Pros

As a nail salon owner, I highly recommend BookSteam online scheduling software. I like the seamless integration with my website and social media platforms, making it convenient for clients to book their nail services. Overall, BookSteam has positively impacted my salon's operations and client satisfaction.

Cons

They could have more payment processors available but that's not a deal breaker.

Review Source

MW

Maddie W.  
Teacher  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Perfect app for my Yoga biz"

February 5, 2024

5.0

Pros

As a yoga business owner, I highly recommend this online yoga scheduling app. It's user-friendly, efficient, and has improved our booking process. Our clients love the convenience of online booking, and it has saved us time and reduced administrative tasks.

Cons

I mostly like everything about Booksteam, can't think of anything.

Review Source

ZT

Zoe T.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good product, excellent customer service/responsiveness"

July 17, 2019

5.0

Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!

Pros

Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.

Cons

Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!

Reason for choosing BookSteam

For me, it was far easier than most others

Review Source

ED

Erin D.  
Owner  
Pharmaceuticals  
Used the software for: 6-12 months

### "Quick response with calendar not loading"

December 11, 2018

5.0

I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Pros

The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons

Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

Review Source

MU

Metin U.  
Digital Workforce Services Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy appointment scheduling with BookSteam"

November 20, 2022

5.0

Pros

BookSteam covers the entire appointment scheduling process with its comprehensive functions.

Cons

Automated scheduling of BookSteam should be enriched with more advance features.

Review Source

EW

Ellis W.  
Sync Agent/Teacher  
Music  
Used the software for: 6-12 months

### "Help with my email "

July 24, 2023

5.0

Pros

I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful.

Cons

I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser.

Reason for choosing BookSteam

Price and user ability.

Review Source

LW

Lara W.  
Admin  
Consumer Services  
Used the software for: Less than 6 months

### "Convenient and Streamlined software"

December 14, 2023

5.0

Pros

One of the standout features of this software is its flexibility. It allows me to customize my availability based on my grooming staff's schedules, ensuring a seamless flow of appointments throughout the day.

Cons

I believe it would be beneficial for booksteam to implement a payment gateway specifically designed for South African businesses. This would enable seamless online transactions and make the scheduling process even more convenient for both businesses and clients in South Africa.

Review Source

AS

Abraham S.  
Compliance Officer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Comprehensive Scheduling On An intuitive Platform"

September 19, 2018

4.0

We utilized the software with a company I worked with for my last 4 months with them.

Pros

BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with.

Cons

The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule

Review Source

AE

Aida E.  
Product Manager  
  
Used the software for: 1-2 years

### "Can save your time "

October 27, 2018

5.0

Great software! Hope to continue to use this software, well done

Pros

This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online

Cons

I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful!

Review Source

DD

Don D.  
Owner  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great Experience"

March 20, 2017

5.0

We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Pros

Ease of use once you are working with it

Cons

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Review Source

MS

Mackenzie S.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Amazing software"

February 6, 2020

5.0

Pros

This software is affordable and very useful!

Cons

It does not have an app yet :( when they develop an app for it, it will become the BEST!

Review Source

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