# Page 3 | BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BookSteam the right Medical Spa solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133845/BookSteam/reviews --- BookSteam 4.7 (116) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BookSteam ## Showing most helpful reviews Showing 51-75 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Erin D. Owner Pharmaceuticals Used the software for: 6-12 months ### "Quick response with calendar not loading" December 11, 2018 5.0 I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too. Pros The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time! Cons Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works. Review Source TK Tanya K. Research Assistant Research Used the software for: 1-2 years ### "Excellent Value" July 8, 2019 4.0 I use the program daily and overall it’s worked very well without any problems. Pros We were looking for a scheduling program for our research office, after doing a lot of convoluted research online (the different companies don’t make it easy) I happily came across Booksteam. It meets all our requirements at a great price. Cons Unfortunately, you cannot reorder the staff in the calendar view, there are staff I like to keep within view at the top of the calendar but there is no option to be able to do this. Review Source MU Metin U. Digital Workforce Services Director Information Technology and Services Used the software for: 1-2 years ### "Easy appointment scheduling with BookSteam" November 20, 2022 5.0 Pros BookSteam covers the entire appointment scheduling process with its comprehensive functions. Cons Automated scheduling of BookSteam should be enriched with more advance features. Review Source CS Cang S. CEO Sports Used the software for: 6-12 months ### "Missing features, some broken" July 9, 2019 3.0 App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad Pros Inexpensive, responsive customer service Cons Not good for clients who are children or families with children Review Source JN Jacki N. HR Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect solution for our Nail Salon " January 19, 2024 5.0 Pros Overall, BookSteam has delivered exceptional value to our business operations and customer relations. It provides a professional touch to our booking system and we're pleased with how it helps our Nail salon run more efficiently. Cons It took a bit of time for my entire team to get used to all the features available on BookSteam, but once they did, it became an essential part of our daily operations. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Jacki! EW Ellis W. Sync Agent/Teacher Music Used the software for: 6-12 months ### "Help with my email " July 24, 2023 5.0 Pros I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful. Cons I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser. Reason for choosing BookSteam Price and user ability. Review Source SA Searpons A. Sales and Marketing Supervisor Used the software for: 1-2 years ### "Best for online scheduling tool " February 15, 2019 5.0 Great services, great software. Pros Booksteam makes our job more easy and make all transactions faster, our clients can book online without any hassle. And we can accomodate them too easily, Cons I can’t see any cons in this software, i think its just need to have sime update to remove the bugs. Other than that no problem encountered since ive start using it, Review Source LW Lara W. Admin Consumer Services Used the software for: Less than 6 months ### "Convenient and Streamlined software" December 14, 2023 5.0 Pros One of the standout features of this software is its flexibility. It allows me to customize my availability based on my grooming staff's schedules, ensuring a seamless flow of appointments throughout the day. Cons I believe it would be beneficial for booksteam to implement a payment gateway specifically designed for South African businesses. This would enable seamless online transactions and make the scheduling process even more convenient for both businesses and clients in South Africa. Review Source RS Rob S. Manager Graphic Design Used the software for: 1-2 years ### "Booksteam is awesome!!" March 28, 2017 5.0 Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!! Pros Easy to use. Makes it very easy to keep track of all our employees and their appointments. Review Source AS Abraham S. Compliance Officer Hospital & Health Care Used the software for: Less than 6 months ### "Comprehensive Scheduling On An intuitive Platform" September 19, 2018 4.0 We utilized the software with a company I worked with for my last 4 months with them. Pros BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with. Cons The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule Review Source Albert Y. Partner Education Management Used the software for: Less than 6 months ### "Book steam for one on one tuation music school" December 31, 2018 4.0 Pros easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule. Cons reporting functionalities are limited. If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc. Review Source JR Jessica R. Health, Wellness and Fitness Used the software for: ### "easy appointment management" November 28, 2014 4.0 We have been using booksteam for a while and it's the best appointment management software we have used thus far. Being able to get our clients to schedule their appointments online has transformed our business drastically. Here is how it works: Booksteam provides us free business scheduling page, we setup working hours, staff hours and our services. We place a 'booknow' button on our business website for our clients to click. Clients then redirect to the booksteam scheduling page, select our staff, services they wish to book and click confirm, that's it. Clients also receive reminders so they don't forget their appointment time, which is amazing! I also absolutely love how I can sync my calendar with my iPad calendar, whenever I get new appointments in booksteam it automatically shows up in my iPad. Pros Easy to setup, lots of features, can sync my calendar, client email and sms reminders, can view statistics for my business, nice layout Cons Please add mail chimp integration, that would be really convenient for me. Review Source AE Aida E. Product Manager Used the software for: 1-2 years ### "Can save your time " October 27, 2018 5.0 Great software! Hope to continue to use this software, well done Pros This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online Cons I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful! Review Source JS Jodilyn S. Spa Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So easy to use!" July 18, 2017 5.0 Clients can schedule online with ease. Pros I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters. Cons Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate. Review Source DD Don D. Owner Staffing and Recruiting Used the software for: 6-12 months ### "Great Experience" March 20, 2017 5.0 We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us. Pros Ease of use once you are working with it Cons It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use. Review Source JH Jude H. Director Six Fields UK Information Technology and Services Used the software for: 1-2 years ### "Quality product, excellent support" January 26, 2017 5.0 An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended. Pros Easy of use and functionality Cons Not able to white label to put client brand on so creates a disconnect in client booking experience Review Source MS Mackenzie S. Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing software" February 6, 2020 5.0 Pros This software is affordable and very useful! Cons It does not have an app yet :( when they develop an app for it, it will become the BEST! Review Source HZ Helena Z. Solopreneur/small business owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Where have you been Booksteam! Finally a Canadian online booking system that’s amazing!!" June 7, 2019 5.0 I’ve only used it a few weeks and am so happy I made the switch from Booker. Top notch system, customer service and very affordable for small business. Pros \-cost -Canadian company -ease of use for clients -easy to use as an administrator Cons \-No option to enter tip on receipts -don’t like that swipe holds funds for 6 days when a client purchases a gift card -no option for reviews outside the system such as google, Facebook etc -can’t customize certain client notifications - no option for online product purchase Review Source iO iyalekhue O. Student Primary/Secondary Education Used the software for: 6-12 months ### "Fantastic experience " July 4, 2018 4.0 Pros Apart from the fact that the software is easy to use, it also has a wonderful support feature that listens to feedback Cons I must say, so far the software has helped my clients organize appointments, but there is definitely room for improvement. Review Source CW Chris W. Sales Manager Used the software for: 1-2 years ### "Scheduling made easy!" February 27, 2018 5.0 Pros Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy. Cons The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try! Review Source JC Josh C. Director of Marketing Used the software for: 1-2 years ### "Booksteam is fantastic" August 3, 2016 4.5 Pros Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product. Cons Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature. Review Source Monica C. Admin Used the software for: ### "easy to use booking software" September 10, 2015 4.0 easy to use booking software which is loaded with a lot of features. booksteam has one of the best mobile interfaces which works well with my iphone 6 and my ipad. keep it up guys! Review Source CG Courtney G. Cosmetician Cosmetics Used the software for: I used a free trial ### "BookSteam" July 18, 2019 3.0 Pros Used the free trial while trying to find the best booking software for my business. Easy to use, straight forward. Client history is detailed and easy to track. Cons The text reminder system is flawed, sometimes there is too many options and it could be condensed down to fewer options. Review Source Nicholas P. College Adviser Used the software for: Less than 6 months ### "I used a trial edition of booksteam as part of a corporate offer" July 12, 2018 4.0 Pros The product had a great visual layout and was somewhat easy to navigate. Only using a trial version, I did not get the full experience. Cons I had a hard time understanding where to find certain aspects and items on the application. Again, the trial version may be limiting access. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "5 Star Service" June 28, 2016 5.0 BookSteam's appointment scheduling software is easy to use and the customer service is second to none. They respond to my inquiries quickly and resolve problems promptly and efficiently. They also take user feedback and requests into account as they upgrade and add helpful features. Pros Customer Service Price Review Source Talk to a Capterra advisor for free and get results within 15 minutes.