# Page 3 | BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BookSteam the right Appointment Scheduling solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133845/BookSteam/reviews --- BookSteam 4.7 (119) [View alternatives](https://www.capterra.com/p/133845/BookSteam/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BookSteam ## Showing most helpful reviews Showing 51-75 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Erin D. Owner Pharmaceuticals Used the software for: 6-12 months ### "Quick response with calendar not loading" December 11, 2018 5.0 I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too. Pros The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time! Cons Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work. I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts. Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works. Review Source MT Matthew T. Therapist & yoga teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "Works perfectly for my needs" October 7, 2017 5.0 Saves me time, gives me a wide range of marketing options and helps me manage my clients and records Pros There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too. I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions. Overall I've been very happy that I went with Booksteam. Cons Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem. Review Source MU Metin U. Digital Workforce Services Director Information Technology and Services Used the software for: 1-2 years ### "Easy appointment scheduling with BookSteam" November 20, 2022 5.0 Pros BookSteam covers the entire appointment scheduling process with its comprehensive functions. Cons Automated scheduling of BookSteam should be enriched with more advance features. Review Source SL Sandra L. Booksteam is great. Health, Wellness and Fitness Used the software for: 6-12 months ### "Booksteam is awesome " February 14, 2024 5.0 Pros As a nail salon owner, I highly recommend BookSteam online scheduling software. I like the seamless integration with my website and social media platforms, making it convenient for clients to book their nail services. Overall, BookSteam has positively impacted my salon's operations and client satisfaction. Cons They could have more payment processors available but that's not a deal breaker. Review Source CS Cang S. CEO Sports Used the software for: 6-12 months ### "Missing features, some broken" July 9, 2019 3.0 App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad Pros Inexpensive, responsive customer service Cons Not good for clients who are children or families with children Review Source PS Polina S. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "I recommend booksteam" April 21, 2024 5.0 Pros BookSteam has helped streamline our operations and improve customer satisfaction in our salon. Highly recommended for any salon looking to modernize their appointment system! Cons Can't think of anything negative about this software at the moment. Will reassess in the future. Review Source JN Jacki N. HR Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect solution for our Nail Salon " January 19, 2024 5.0 Pros Overall, BookSteam has delivered exceptional value to our business operations and customer relations. It provides a professional touch to our booking system and we're pleased with how it helps our Nail salon run more efficiently. Cons It took a bit of time for my entire team to get used to all the features available on BookSteam, but once they did, it became an essential part of our daily operations. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Jacki! DW Dale W. Marketing Automotive Used the software for: 6-12 months ### "We found the perfect app" March 15, 2024 5.0 Pros Booksteam has transformed our auto detailing business. With its user-friendly interface and customizable features, managing appointments has never been easier. The ability to sync our calendar, set pricing, and send automated reminders has streamlined our operations and improved our customer experience. Cons Would love to two way sync to my outlook and Google calendars at the same time. Review Source SA Searpons A. Sales and Marketing Supervisor Used the software for: 1-2 years ### "Best for online scheduling tool " February 15, 2019 5.0 Great services, great software. Pros Booksteam makes our job more easy and make all transactions faster, our clients can book online without any hassle. And we can accomodate them too easily, Cons I can’t see any cons in this software, i think its just need to have sime update to remove the bugs. Other than that no problem encountered since ive start using it, Review Source FL Frank L. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Powerful app to manage classes" March 25, 2024 5.0 Overall, Booksteam has been a valuable addition to our dance business, helping us streamline our operations and improve customer satisfaction. Pros As a dance studio, we have found Booksteam to be an excellent class scheduling software. It's user-friendly interface makes it easy for both our staff and clients to book and manage dance classes efficiently. Cons Can't really say what we liked the least about this app at the moment. Review Source RS Rob S. Manager Graphic Design Used the software for: 1-2 years ### "Booksteam is awesome!!" March 28, 2017 5.0 Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!! Pros Easy to use. Makes it very easy to keep track of all our employees and their appointments. Review Source ND Nicola D. Barber Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gets the work done perfectly." December 23, 2020 5.0 Great experience... love it up to now. Pros I looked for a long time for a scheduling app. Difficult to find when you offer at home services. None truly fits my needs... but Booksteam really made it easy for me to find ways to make it work. Every time I needed support they were more than available and had answers in close to no time. Fully recommend. Cons Ease of use Low price Amazing features Possibility of multiple locations Widgets for facebook and mini webpage to book Nice interface for clients Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Reason for choosing BookSteam Pricing and multiple languages Review Source JL Janice L. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booksteam is great! " March 31, 2024 5.0 Overall, Booksteam has been a valuable tool for our business, making booking appointments seamless and hassle-free. Pros As a massage therapy business, we have been using Booksteam for online appointment scheduling, and we highly recommend it. Booksteam is a user-friendly platform that has streamlined our booking process, making it convenient for both our clients and therapists. Customer support team has been responsive and helpful whenever we've had questions or needed assistance. Cons Trial period to be longer than 14 days so we could test it out more. Review Source JR Jessica R. Health, Wellness and Fitness Used the software for: ### "easy appointment management" November 28, 2014 4.0 We have been using booksteam for a while and it's the best appointment management software we have used thus far. Being able to get our clients to schedule their appointments online has transformed our business drastically. Here is how it works: Booksteam provides us free business scheduling page, we setup working hours, staff hours and our services. We place a 'booknow' button on our business website for our clients to click. Clients then redirect to the booksteam scheduling page, select our staff, services they wish to book and click confirm, that's it. Clients also receive reminders so they don't forget their appointment time, which is amazing! I also absolutely love how I can sync my calendar with my iPad calendar, whenever I get new appointments in booksteam it automatically shows up in my iPad. Pros Easy to setup, lots of features, can sync my calendar, client email and sms reminders, can view statistics for my business, nice layout Cons Please add mail chimp integration, that would be really convenient for me. Review Source JS Jodilyn S. Spa Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So easy to use!" July 18, 2017 5.0 Clients can schedule online with ease. Pros I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters. Cons Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate. Review Source MC Marissa C. Concierge Airlines/Aviation Used the software for: 1-2 years ### "Easy for holding records" February 13, 2020 5.0 Overall it was easy Pros I liked that it easily formated information Cons It didn't hit a lot of boxes on what we needed Review Source JH Jude H. Director Six Fields UK Information Technology and Services Used the software for: 1-2 years ### "Quality product, excellent support" January 26, 2017 5.0 An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended. Pros Easy of use and functionality Cons Not able to white label to put client brand on so creates a disconnect in client booking experience Review Source GG Gemma G. Registered Massage Therapist/Clinic Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The Best Business Tool For Increasing Sales" March 21, 2017 5.0 BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag. Pros Ease of use Cons Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system. Review Source MS Mackenzie S. Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing software" February 6, 2020 5.0 Pros This software is affordable and very useful! Cons It does not have an app yet :( when they develop an app for it, it will become the BEST! Review Source HZ Helena Z. Solopreneur/small business owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Where have you been Booksteam! Finally a Canadian online booking system that’s amazing!!" June 7, 2019 5.0 I’ve only used it a few weeks and am so happy I made the switch from Booker. Top notch system, customer service and very affordable for small business. Pros \-cost -Canadian company -ease of use for clients -easy to use as an administrator Cons \-No option to enter tip on receipts -don’t like that swipe holds funds for 6 days when a client purchases a gift card -no option for reviews outside the system such as google, Facebook etc -can’t customize certain client notifications - no option for online product purchase Review Source ES Erik S. Online Channel Manager Used the software for: 1-2 years ### "Booksteam is good to go app" October 11, 2018 5.0 Books steam is awesome for appointment scheduling tool. Pros I really in booksteam is ther is a auto online report that lets you track the attendance right away. Love it! Cons If its your first time to use book steam its a bit tricky to set up but once you get hang of it, its not so bad. Review Source iO iyalekhue O. Student Primary/Secondary Education Used the software for: 6-12 months ### "Fantastic experience " July 4, 2018 4.0 Pros Apart from the fact that the software is easy to use, it also has a wonderful support feature that listens to feedback Cons I must say, so far the software has helped my clients organize appointments, but there is definitely room for improvement. Review Source CW Chris W. Sales Manager Used the software for: 1-2 years ### "Scheduling made easy!" February 27, 2018 5.0 Pros Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy. Cons The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try! Review Source JC Josh C. Director of Marketing Used the software for: 1-2 years ### "Booksteam is fantastic" August 3, 2016 4.5 Pros Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product. Cons Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature. Review Source Monica C. Admin Used the software for: ### "easy to use booking software" September 10, 2015 4.0 easy to use booking software which is loaded with a lot of features. booksteam has one of the best mobile interfaces which works well with my iphone 6 and my ipad. keep it up guys! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.