# Page 4 | BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BookSteam the right Medical Spa solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133845/BookSteam/reviews --- BookSteam 4.7 (116) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of BookSteam ## Showing most helpful reviews Showing 76-100 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SALB Shah Abdul Latif B. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Late to know about it but... Seriously impressed!" March 22, 2018 4.0 Pros Very good customer support. Quite versatile solutions with plenty of options to select from. Very helpful reports. Beautiful User Interface. Cons Somehow confusing at set up but that't not a big deal. Some minor issues but again not a deal breaker. Review Source VD Victoria D. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Simple... " April 29, 2019 5.0 Pros This does exactly what it says on the tin - schedules appointments - save money because the slots that are booked are scheduled to what i need. Cons Its just a simple software - no wow factor - you get what you pay for. Set up took a while. Review Source MT Mary T. Customer Service Specialist Consumer Services Used the software for: Less than 6 months ### "Easy to Use and Teach" October 8, 2020 4.0 So far my overall experience has been great. We had a time Zone glitch and they were able to fix it in a timely manner and informed us of once it was fixed. Pros Easy to use, easy to explain to co workers as well as clients Cons I have No cons for about the product at this time Review Source VR Verified Reviewer Food & Beverages Used the software for: ### "Loving BookSteam" April 16, 2015 4.0 We moved to BookSteam a few months ago and must say that we are really impressed. Not only does the product itself fit our needs and is easy to use for both clients and staff, the customer service is outstanding. The support team are prompt in replying and very helpful - even going above and beyond to assist those of us that are not quick so "tech savvy". We made a number of suggestions that would make the program even better and already these have been implemented - WOW!!! Cathy Reeves Plant Essentials Australia Review Source AF Aleeda F. Director Used the software for: Less than 6 months ### "Not as good as acuity" April 4, 2018 3.0 Pros Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design. Cons Unable to customsise email templates. I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work. Review Source VR Verified Reviewer Cosmetics Used the software for: ### "booksteam solved my big scheduling issue" June 6, 2014 5.0 It was tough running small business and answering phone calls all the time, I could not concentrate on my work. After getting setup with BookSteam, my phone almost stopped ringing, I'm less irritated, more focused on work. Thanks. Pros clients get email notifications and appointment reminders so they don't forget, calendar looks great, can add my other worker as a stuff member Cons none so far, hopefully it'll continue like that Review Source AR Allana R. Director of Operations Used the software for: 6-12 months ### "Fantastic Software that just works loaded with features" December 1, 2015 5.0 Pros Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate. Cons I would like to have my customers to be able to book multiple staff in one room instead of separate schedules. Review Source CB Claytonia B. Owner Education Management Used the software for: Less than 6 months ### "BookSteam Scheduling System" July 8, 2019 5.0 BookSteam has allowed to take the responsibility of scheduling away from me and give it to the client. It prevents miscommunications and streamlines the process. If has allowed me focus on other aspects of my business, and as a solopreneur, that is invaluable. Pros I found BookSteam to be user friendly and easy to navigate. I like that it provides a mini webpage option for booking purposes and it is affordable for small businesses. Cons There were some features that I would like to have as a convenience, but they do not take away from the value of the system. Review Source GW Greg W. Psychotherapist Used the software for: ### "we love booksteam!" December 12, 2015 5.0 We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something. Review Source VR Verified Reviewer Photography Used the software for: ### "Very useful tool to manage my studio schedule" June 26, 2014 5.0 I’m a photographer and sometimes I get real busy with the shoot, and it used to be huge inconvenience to deal with clients over the email or phone to schedule them in. Now with booksteam, most of my clients schedule their appointments online, and it freed up a lot of my time, so that’s awesome. Pros time saver, everything just works Cons can't really find any cons, that says a lot Review Source SM Steven M. digital marketing specialist Marketing and Advertising Used the software for: 6-12 months ### "I really like the how simple and easy it is to use." April 24, 2018 5.0 Pros I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful. Cons I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software. Review Source MC Mike C. Photographer: Comercial, Advertising and Editorial Photography Used the software for: I used a free trial ### "Saves tons of time and makes booking easy for companies" November 19, 2018 4.0 Pros I am a photographer and this app makes booking so much easier. I have only tested this app out and have not fully implemented it yet. But I want to start using it so I don't have to stay stuck to my phone in fear that I might miss a booking call. Cons Most of my photography is for magazines so paying money for a booking app that will only be used wveyfew months do not work for me. This is best suited for wedding and portrait photographers. Review Source VR Verified Reviewer Technical Support Accounting Used the software for: Less than 6 months ### "Fantastic scheduling software after you've learned the ropes" February 19, 2019 5.0 Pros I had to test out a scheduling software for a client and this was by far one of the best on the market. I finished the setup and was able to get a testable demo ready for the client. You can even have it send your customers text messages. Cons There is a bit of a learning curve at first, but it doesn't take long to take full advantage of the software. The customer service is also fantastic. I had no real big issues with using BookSteam. Review Source LY Leanne Y. Used the software for: ### "Your customers will love booksteam " February 22, 2017 5.0 I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :) Review Source CB Christine B. Used the software for: ### "Perfect for one person startups" March 20, 2017 4.0 As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly. Review Source EW Emily W. Used the software for: ### "Love the customer service!" March 27, 2017 5.0 Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us. Review Source MN Monica N. Used the software for: ### "Great Simple Software - Easy to Use, Not Very Versatile" May 14, 2015 4.0 Pros: Easy to use Offers lots of great features Works with PayPal Links with your personal calendar Support responds quickly Cons: No promo codes for discounts Calendar entries could be more customizable in the way they display information Doesn't allow clients option to prepay or to pay onsite - must be set up one way or the other Review Source Response from BookSteam November 5, 2015 Hi Monica, thank you for your review and suggestions. Recently, we've added "Pay later" option where clients can now prepay or book and pay later. Hope that helps :) RD Richard D. Admin Used the software for: ### "huge time saver" April 17, 2015 5.0 My business is no longer myself, it's grown, and between me and my 7 employees we schedule a ton of appointments and pen and paper just doesn't cut it. To make it even more complicated, we offer various group shops in multiple locations and the only software that has it all is book steam. It is honestly a huge time saver for us, around 70% of our clients book their services/group shops online and we have a TON of clients. I'm not sure what I would do without you guys! Keep it up! Review Source VR Verified Reviewer Entertainment Used the software for: ### "we run groups with booksteam help" October 24, 2014 5.0 I'm a studio owner and booksteam is basically exactly what our company needed. We run groups every few days, and this platform takes care of all of my client appointment taking. I was skeptical to try it, but now it's a must. Review Source VR Verified Reviewer Financial Services Used the software for: ### "this scheduler rocks!" February 10, 2015 5.0 Booksteam is an excellent platform for appointment management. We needed unique feature for our company and they added it within a week. Pros Powerful software, excellent support Cons did not find any cons so far Review Source ES Ekaterina S. Manager Consumer Services Used the software for: 2+ years ### "The best booking software for the lashes business" July 19, 2019 5.0 Pros I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish. Cons One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform. Review Source VR Verified Reviewer Consumer Services Used the software for: ### "cool scheduling site" October 1, 2014 5.0 like it a lot, many useful scheduling features, would recommend it to others Pros i like payment processing feature with stripe, saves me a lot of time Cons can't think of any con Review Source VR Verified Reviewer Photography Used the software for: Less than 6 months ### "Quick and Easy scheduling" December 18, 2018 5.0 Pros I love how much time this saves me when it comes to scheduling and keeping records. Makes it easy to keep track of everything and saves a lot of stress. Really clear and simple to work with too. Cons The set up is a little confusing at first... But, in the time I have used this I haven't found any issues. Review Source DL Derek L. Computer & Network Security Used the software for: ### "Exactly what I needed - superb support" October 5, 2014 5.0 as a fairly new user to Booksteam.com I had a ton of questions, support answered everything in a timely matter with extreme professionalism. The tool itself is making my life much easier. Review Source VR Verified Reviewer Accounting Used the software for: ### "awesome" August 1, 2014 5.0 really like your scheduling system, saved me a lot of time and money. Pros I can view my schedule from my galaxy s5 or ipad, really convenient when I'm on the go Review Source Talk to a Capterra advisor for free and get results within 15 minutes.