Who Uses This Software?

We serve small-to-midsize associations and chambers of commerce. We provide unlimited technical support and an experience tailored to meet the needs of small staffs.


Average Ratings

313 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $221.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • MemberClicks
  • www.memberclicks.com
  • Founded 1998
  • United States

About MemberClicks

MemberClicks is an all-in-one membership management software company designed to help associations and chambers of commerce thrive. From a stress-free onboarding process to unrivaled support, you wont find a company more devoted to making every facet of your membership experience refreshing. Founded in 1998, MemberClicks works with 3,000 organizations throughout North America.


MemberClicks Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

MemberClicks Reviews Recently Reviewed!


Capterra loader

Your Member Management Solution... All in One Software!

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users!

Cons: As with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL.

Overall: We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!

Capterra loader

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Cons: I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

MemberClicks has a responsive help team & design/IT team consistently working to enhance features.

Dec 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I definitely like the ease of use. The interface makes it easy to find what I'm looking for - and if there's something I can't find, MemberClicks has an entire library full of FAQs and tutorials (including images and videos) that I can quickly access with a couple strokes of the keyboard. There's not much I can't find. If I do need further assistance, I can easily send an email. If I need help faster (even though the email option is pretty darn quick), the help team is available by phone - and they are able to assist WHEN I call. It's annoying when I need help and I can't get answers I need right away - I love that the MemberClicks team is available when I need them and they are patient with me since I ask a ton of questions.

Another thing I love is the constant work going on to enhance the features. MemberClicks makes it easy to submit ideas and feedback (and they encourage it). If you find that something would make your life easier for your membership organization, just click a button and let them know. They review feedback and work to make things more convenient and functional for their customers.

I can't leave a review without commenting on my excitement for having a website and database in one. It's so nice having a functional database (that operates our membership and financials) that also allows us to control access to member-only pages of the website and forum. It also allows us to use the database to feed our directories. (AND It's so easy to use and update.)

Cons: There are still some work-arounds we have to do. The software isn't perfect for our organization - but to be perfectly honest and fair, there isn't one out there that is. We are a membership organization with a unique structure. I'm amazed at how the MemberClicks team was able to take our unique organizational structure and work with us to provide a functional database. In addition - like I mentioned above - I'm submitting ideas and feedback to the team and I've already seen things come to fruition in the platform. I know they will continue to work with the system to make things better. I have read a couple comments about others needing to do "work-arounds". Unless your organization/business has the money to build/customize a database specific to your structure, you'll have to do a work-around no matter where you go. The fact that MemberClicks CAN provide solutions through work-arounds says something about the innovation behind the platform.

Overall: We use MemberClicks as our database and website for the three programs operated by our organization. The platform provides us the convenience of accessing one location (per program) for a database and website. Through the database, we're able to house all of our members, prospects, and more. We're able to build forms and process payments. We're able to click a few buttons and access monthly reports. We're able to offer member-only website pages, forums, and social networking pages. There's so many benefits to this service - I can't list them all. One of the benefits that I find valuable (and one of the reasons we changed from our previous provider), is we have FULL immediate control of what is published/unpublished from our site. We don't have to as someone else (the host) to make a change and then ... wait ... We can do what we want when we want to do it with our site and our database. If we need help (or if we mess something up), the MemberClicks team is immediately available to assist. Another benefit I find valuable is the automated functions. Many of the automated features included save manual "manpower" hours (i.e. automated receipts and/or invoices and follow/ups). I also like the reporting and the contact center where I'm able to easily view (email) stats. Anyhow, there are lots of benefits to this software and I highly recommend it to member associations.

New version is GREAT!

Mar 02, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn as a regular user, lots of flexibility and user-defined workflows, responsive customer service, easy to send email blasts, lots of intuitive features - things tend to be located where you would naturally look for them. It's pretty powerful, particularly for the price point. I like how much is automated and that you can control a lot of it when you have special circumstances. We have fewer work-arounds than I've ever had with a database.

Cons: Complexity of internal setup and interaction between different modules - just a lot to learn and track so you make sure the right members get the right messages. Definitely need at least one staff person who is a "super user" to get it all sorted in the beginning and keep it running when changes happen/new features are released. Our membership structure is really complicated so keeping track of all the different permissions and testing workflows is crucial and time consuming.

The lack of API is really annoying, though I'm told that's coming soon. It's also annoying that custom attributes (e.g. our member numbers which apply to organizations, not individuals) don't "cascade" from org-level profiles to their linked individual profiles. MC has an automated member number system but it assigns a unique member number to each profile. That makes uploads/data cleanup easier, but since we have one number to cover all the people working for a given organization, we don't use that feature - we have a manual process work-around which is annoying.

Overall: We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality!

They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases.

We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.)

Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you.

Recommendations to other buyers: Be thorough in understanding exactly what you need the system to do and how it's going to interact with other systems (e.g. quickbooks). Run tests with fake data so you can see how complex or easy it is to make it do what you want.

Capterra loader

WebLink Review

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I believe WebLink excels in the pre-event functionality. It does a really great job organizing registrations, invoice information, as well as offering a tremendous amount of features such as customizable registration fields, promo codes and some of the new attendee and registrations advanced search options are very handy. Additionally, the ability to upload custom reports has been a great tool for our organization. It has allowed us to cater WebLink designed reports to meet some of our more specific needs. Lastly, we've really enjoyed the speed of customer support in the last 6 mo or so. We've taken advantage of the chat functionality on the web and have received timely support time and time again.

Cons: When using the desktop client, I sometimes find some of the processes a bit slow and heavy on the 'pop up' window type notifications that require you to save or accept something. Along with this, I think some of the processes should be automated, such as checking the 'Main Profile' box automatically when creating a new profile in an organization. This often creates extra work and take unnecessary time. Lastly, the web email system needs a bit of fine-tuning and added features, namely in the recurring system. We've had a few issues with recurring messages being queued to send after editing and not being able to set certain messages as inactive/active in the case that we wanted to suspend sending the recurring message for a week/month etc.

MemberClicks has an awesome product. It meets our needs and is improving constantly.

Mar 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The main pro is the staff. They are ready to assist in setting up and finding solutions for us.

Plus this software allows us to connect companies and people in infinite ways. It allows us to put different descriptors on each company/person to assist in managing members. The program has a great search feature that allows us to pick just the right criteria for the group of members we are wanting to reach. Then we can mail, email or fax to these members, all right through the program. Plus we can export the information to Excel if ever we would like.

Another great feature is the website directory. We are able to designate which members appear in an online directory and we can add categories to the membership so the directory can be searched for just a certain category of member.

MemberClicks keeps coming out with improvements that make managing our data better.

Cons: The main con to this software was figuring out the best way to set up our members to get the most from the software. It took some trial and error, but we are really pleased with how willing the staff is to help us come up with solutions to our issues. We aren't able to do things the same way we always have, but with help from MemberClicks' staff, we have found ways that work for us and a lot of things are better. We just had to brainstorm with their staff.

An integrated solution

Jan 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It integrates member management software with an association website that has sections for internal and external audiences.

Cons: The interface has a few areas that could be better organized (for instance, pull-down lists for applying styles that are not alphabetized).

Overall: I began using MemberClicks five years ago with a nonprofit association that has a large site with a lot of legacy material. Some of the good features I have noticed are unlimited customer support (I usually submit a help ticket via email) and the capacity to either use the editing interface or edit HTML if desired.

The support staff are always chipper and upbeat. Occasionally clarifying questions takes some going back and forth to explain a request. On the other hand, a good number of the team members seem fairly seasoned and in some projects they clearly go the extra mile to investigate what might be possible or to be responsive. Sending mass-email newsletters can take a lot of testing when adjusting appearance of an HTML email because the email-editing interface does not always precisely display what you will ultimately get upon transmission. For a while the ASA users could recommend or vote on product enhancements in a knowledge base, which can still be searched on the back end. Occasionally I have wished for material to share with our association members to explain how things like the forums work (there is a video showing what end-users see). The company focuses on supporting small staffs and comments in the knowledge base sound appreciative of the support received.

Recommendations to other buyers: Stay with the provider's "native" look-and-feel for simplicity of managing and keeping up pages.

User Friendly, Small Staff Friendly, and just plain...friendly!

May 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We had to make a quick transition from an existing AMS to another system, and do a build out in less than 6 weeks. Memberclicks was with us every step of the way. They paired individual staff trainings with video and webinar content to get us off the ground, and built out the major pages for us in advance. Instead of taking 500+ staff hours to get the site up and running, we completed everything in less than a week. When we were making the switch, we interviewed 5 potential providers, and Memberclicks' team was far and away the kindest and most helpful. Lots of AMS providers can offer bells and whistles - and Memberclicks competes well on all those metrics. But the most important thing for us, and trust me, for you, is customer service. Memberclicks wins hands down every time when it comes to service.

Cons: I honestly can't think of anything we don't like. We've used 3 different systems, and this is the only one that doesn't make the day grumpy.

Recommendations to other buyers: 1. Make sure that your provider has HTML snippets you can grab for professional looking emails. Unless you can code, it's hard to make even the nicest editor come out right on the other end unless the code is properly written. Memberclicks has code snippets for everything. 2. Make sure your provider has a membership database structure that makes sense for your group. Memberclicks has a parent-child system that makes it easy to renew whole companies all at once. 3. Check with current users about their level of satisfaction with customer service. Memberclicks has the best customer service I have ever encountered, and I would caution anyone against going with a company without feeling out their help team. 4. Be sure to view all the features on the front and back ends; the build-out templates; and examples of their work on other sites. You'll want to get an idea of what's possible & what's not. For example - make a list of all the widgets you're looking for like sliders, RSS feeds, calendar widgets, etc. - and ask which ones are included, which ones cost extra, and which ones are not possible. 5. Carefully export everything from your existing site in a sortable and organized way. Good info out = good info in = good info out again. Ask the new provider if they can offer help with this process.

Capterra loader

Great for chambers of commerce

Sep 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: MemberClicks has all the features and functionality you need to manage and grow your membership and is especially suited for chambers of commerce. Because the software is so multi-faceted, there is a bit of a learning curve getting up to speed, but MemberClicks provides excellent online training videos, support and even regional, live training sessions which I highly recommend.

Cons: MemberClicks provides a Weebly-based website that works with the database. This is a great option for companies with staff that don't have any website/technical training, but can be limiting for those that have that knowledge and training. Fortunately, we were able to redesign our website using Umbraco CMS, working with a local web development company. MemberClicks staff worked with our local company to flow the database-driven elements into the new design. Now, we have the best of both worlds.

Overall: I've been very pleased with the software. As others have mentioned, it is constantly evolving and new features are being added, many because of user feedback. The web-based interface is easier to use than the older, desktop application, which is being phased out. The trainers and support staff are great. There are even conference calls every other week to go over new features and to answer clients' questions.

Top Notch Customer Support, Design Features and overall usability!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to access all the information in our system on a member of our organization, and share their referrals and participation with them at a click of the button. MemberClicks understands the needs of a chamber of commerce to keep our members engaged and provide feedback in a streamlined approach. The software stays ahead of industry standard practices with innovative and timely updates!

Cons: Some updates change key components that our office has become used to depending on. But with any change, the customer support provides a timely response and turn around to keep us going in the direction we need to go. The MemberClicks software does require a lot of internet, but once we increased our speed of internet, things flow much smoother and in a timely way.

Overall: MemberClicks allows our organization to manage our member base easily and streamline the event management side of things at the same time. The financial side of creating invoices, reports, making payments and billing our members flows smoothly. We also have the ability to track affiliations and member benefits with MemberClicks. We also have our Website designed by MemberClicks, which transitions well with our members logging in to sign up for events, change their profile and keep up with their invoice payments in a usable and clean interface.

Weblink is easy to use and helps us to keep track of our membership, which changes every day.

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: There are a lot of functions that I'm not aware of or comfortable using yet, but the Customer Support is wonderful at helping to navigate the system. The chat function allows me to multitask, I can send them a quick message and they chat back when I'm up in the queue. Most of the time, my question gets answered right on the spot, if not, they follow up within 24 hours (usually less). They're constantly making updates to the system and adding features that make database management easier. They take suggestions from their customers and make you feel important. I have used Weblink for about 5 years, but I'm just now learning all of the things it can do. The training webinars and links to the knowledge base are KEY! They're so helpful.

Cons: I help the controller with posting transactions from Weblink to QuickBooks. The transactions come over as one batch, it would be great if there was a way to assign the member's name to the transactions so that we can more easily track the transactions and reconcile the bank accounts in QuickBooks.

Overall: We're able to integrate a lot of our products into Weblink like QuickBooks and Constant Contact. It's really helpful.

How WebLink has made my job easier!

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: When I joined the chamber staff there was so much in WebLink that was still undiscovered from the previous staffer. With the WebLink help center and articles as well as the regional training, I have been able to discuss and learn so much more about the software. I love the reporting tool and how I can pull almost anything to show our Board of directors or staff. I also enjoy the Front Desk Referral Tool, this helps keep our members in the loop that we are referring to them as well as showing them that their membership matters.

Cons: One thing I struggled with when starting out is there is so much to this software. Even after training and taking some online classes, there is still so much information that I wish there was a "cheat sheet" of some sort that is a quick reference of all the reports or admin codes etc.. Do not get me wrong, with all the information WebLink offers it is great, because there are so many avenues. It just can be overwhelming to remember it all.

Overall: I have WebLink, which I think MemberClicks bought . I have noticed a big change in the customer service side, any question I have is answered either that day or right away! Which compared to how it was in the past my team says that in the past customer service was extremely hard to get a hold of.

Customer support is the best I have ever worked with, they are polite, quick, and helpful.

Feb 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: They continually update the software based on requests from us the end users. They offer training webinars to help throughout the time you start using the software. I've been working with this for three years and this helps refresh me on the hows. My favorite feature is the search feature for members, it's fast, intuitive that if I don't know the whole name it still searches with just a few letters, I can easily find anyone. If I am typing a letter and need to verify a members name it so fast. I use to look up members through my outlook, not no more I go straight to the admin area and search. This way I not only get their name, I get all their information.

Cons: You can't use the back button and go back to the screen you were on. Sometimes that gets frustrating if I'm doing some research on members. It does take me longer to put events up on our website, but they do look better than our old site.

Overall: My events are more flexible and look better for people trying to register. Being able to import our members instead of entering each one individually saves so much time.

SCHC Review

Feb 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I think if you didn't have excellent Customer Support I would not like it as well.

Cons: I'm not fond of some of the limitations. I'd like the suffix field to be a fill-in, not a drop-down. People work hard and obtain credentials (i.e., Ph.D.) and members use that credential as part of their name. I'd like the middle initial in our forms to export -- middle initials are important to some people! I generate certificates using the form information and I need that middle initial. I don't like the credit/refund process -- maybe I just need to understand it and get used to it.

Overall: I'm not a "techy" person - I am intimated by most technology. I was a bit disappointed when we upgraded platforms and felt that the Memberclicks person assigned to our account was not as helpful as she could have been for the set-up. When I call Customer Support they are all very knowledgeable and friendly and helpful. Some of my questions are easy and some aren't. I've been working with Memberclicks for about 3 years. I came in from Access Database, where I had complete control over the fields and could do whatever I wanted. Every software is limited more than that, but generally I find Memberclicks fairly accommodating for our needs.

Memberclicks Review

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I am the director of meetings and member services for two associations. This product keeps all of my membership and conference attendance in one easy to use place. I am easily able to contact any of my members or attendees. This software has made it super easy for my members to renew their membership and register for events online. One of the most important aspects is the customer service. If I ever have a question or problem, the customer service team is extremely helpful and knowledgeable. They are just a quick call or email away! I also feel that the team is always working to improve the features and really listen to the clients requests for additional features.

Cons: I feel like the software is down more often then it should be. Memberclicks is always responsive when this happens but it usually happens at a time when I really need access.

Overall: Overall Memberclicks offers me exactly what I need for my clients. I am looking forward to trying the mobile app for one of my clients!

Ideal for our small association with 3 full-time staff to professionally & affordably manage members

May 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Meets all the basic needs & many extra wishes. Quick to learn. Extraordinary Help Team & online "How To" for training. Consistently and enthusiastically listens to customers & enhances their product. Affordable for our tight budget. Efficiently manages groups of members, from set up & invoicing, to renewal & communication. Lightens the load of event management through easy form templates, invoice integration & quick exports of registrants. Effectively integrates email communication by quickly accessing recipients, saving message templates & recording great history in each profile. Updated web site templates gave us a fresh, modern, mobile-friendly site with great widgets to more concisely display what our members want to see. Social Community gives our members privacy in the right areas, while allowing them to network online.

Cons: Reporting for financial & statistical membership data is getting better, but not yet entirely what we need for quick analysis.

Memberclicks Review - A full featured and flexible option

Mar 02, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Memberclicks software is very flexible for associations like ours. We have a membership of around 500 individuals and a total database between 5,000-10,000 and it is easily managed through Memberclicks. We use the forms and database the most and it keeps good records of who is signing up for what events. Being in a technology based industry, we have not come across any major complaints or issues so it should be more than adequate for most users.

Pros: Memberclicks customer service is top notch. It is easy to get a hold of knowledgeable and friendly tech support on the phone anytime they are open and emails are promptly responded to by the same helpful staff. Most things are easy to work with and there is a ton of existing knowledge base that is easy to search so the good thing is tech support is rarely needed. If you are building an entire website through Memberclicks, you can integrate pages with information in your database and have it all linked and smartly interactive so that is a big plus.

Cons: If you have varying levels of membership and corporate memberships that include individual memberships, it can be difficult to organize exactly the way you want. Basically, you want to have an administrator from the company that can handle membership updates for all included members but also have the individuals with access to their own profiles independently. There are workarounds but those require more manual work so that is the biggest drawback. On the other hand, I've checked out and used other similar software and most of them have the same issues so it seems to be something that no one has really come up with a good solution for yet.

Very Happy Customer! (WebLink Review)

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use-- my company has used several software programs prior to WebLink to manage our database and events, and they were very counterintuitive. WebLink has been the complete opposite and even our most non-tech savvy employees have been able to learn how to utilize the program. There is also a FANTASTIC customer support team for when we do have issues with the software who are able to address our problems very quickly.

Cons: One of our biggest issues with WebLink is day-of event capabilities. The events module has worked well for us for the set up of the event, registration, and payments-- we just haven't found the events module to work well for day-of activities, such as quick check-in and adding walk up registrations. We use a 3rd party software/mobile app specifically for event check-in that we use data from WebLink to populate. It's very unfortunate because we have to manually mark attendance back into WebLink to keep our records accurate in the database.

one month into MemberClicks

Jan 06, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: MemberClicks is an impressive product with many useful, seductive features.

In the courting stage we were led to believe certain features would work in our situation, however during training we discovered they would not. We were disappointed and felt that we were not given the full picture.

Two cases in point: We were excited to hear that MemberClicks financial data could be uploaded into QuickBooks. We were not told there was a monthly fee.

The Parent Child feature seemed a perfect answer to our need to link members with their congregations and track congregational involvement. This was a huge selling point for us, however we were not able to make it work and we received no help in thinking through how to make it usable.

Our trainer was always at the ready and knowledgeable. She even called on vacation. The help desk is always there with an answer and always friendly. Only one of our help desk experiences was less that satisfactory. All too often though, the answer is 'the system doesn't do that, but feel free to request a feature upgrade.' In requesting features we noticed that some very obvious fixes had been requested and re-requested for 5 years and nothing has been done about it. We were always encouraged by the help desk to suggest changes, but after a while it seemed an empty promise.

The training should guide the user in determining best practices for their situation; perhaps an assessment interview, or a set of questions to help the user and the trainer determine best practices for their particular situation. Our trainer was always able to answer questions but she never asked any except, "Do you have any questions?" The training staff is very skilled in systems but lacks teaching skills. Teachers ask questions and get at the heart of the issue. On several occasions we adopted a certain strategy and then discovered a better way to do it, purely on our own. This could have been avoided if training had been more interactive and proactive.

The fault lies not in the employees but in the focus of the company. You have a very useful product, but innovation needs to continue and keep up with user needs.

I would like to be able to give Memberclicks a five-star review but the piecemeal approach to implementation and the continual offloading of questions to the apparently ignored "features request' section makes it impossible for me to do so.

I am an admin user for my association and I've worked with Weblink for 3 years now.

Feb 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that using this software has helped our staff standardize processes like accounts receivable, new member on-boarding, renewal reminders, and event reporting. I love that we can track students attendance and record CEC history. I love that we can customize our membership directory and online events to our own settings and needs. Lastly, I love that our new website has modern features and includes a job bank, upcoming event widget, and new members widget.

Cons: Some of the settings in Weblink can be complex.

Overall: We have been able to double our advertising revenue using banner ads on the weblink site. We have standardized our AR process, new member on-boarding, and renewal reminder policy using the mass communicator and various reporting. We now track student history a lot more efficiently and we re-market classes to those in need of CECs. We have a new user friendly website that our staff and board members are very proud of. Our application process and invoicing process is a lot faster and more accurate than ever before.

Capterra loader

The customer support was OUTSTANDING. A++++ THANK YOU!!

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been very happy with the Weblink product. It's easy to use and they continue to make investments to keep the technology up to date. One of the things that I appreciate most is their customer support. Recently, we've been making technology upgrades in our organization and on Friday- the last day of the month I could do a bank deposit- Weblink was having trouble talking with Quickbooks because we moved some of our directories.

Cons: I don't have anything bad to say about the product other than the issue I had was a problem connecting Weblink to Quickbooks- which has rarely been an issue. The problem started on my end with moving some directories during a technology upgrade.

Overall: We use Weblink for managing our website, as our CRM and for invoicing our members/ accounts receivable. It's a great product and I know we don't even use all of Weblinks capabilities to the full extent that we should be using them. Their customer support is outstanding.

MemberClicks: Makes a Staff of 1 feel like a Staff of 10

Mar 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We've been using MemberClicks ever since the failed migration of Affiniscape to YourMembership. The customer support issues we faced during that migration encouraged us to seek another AMS provider. We reviewed 10 different providers, and when we interviewed MemberClicks, it was clear that we had found a good fit. Just about all of the AMS systems will do the same things - but MemberClicks has a customer support team that is truly unmatched. For us, it's more important to have good customer service than anything else. With just 1 paid staffer, we're not able to consult with tech specialists to get the job done. We rely heavily on the expertise and kindness of the support team. I would recommend that anyone looking to purchase or change their AMS should strongly consider service to be as important as functionality. In terms of functionality, MemberClicks in first class. It's easy to use, easy to learn, and looks beautiful. Our members love it and so do we. They help you get started, too. You aren't going to be building things from scratch. They help you set up your primary pages as part of your build out. This is really a pop-up AMS, and we'll never look back.

Pros: Logical and simple WYSIWYG editor Great customer support Important widgets - adds functionality and a "slick" appearance Easy database upload and edit features Nice sorting tools for the database Simple invoicing system Committee Management Features Blog and social stream features Great API interface with other programs - you're not locked into one system, but rather can expand your functionality across many programs

Cons: No endemic LMS No non-exported/imported batch updates for some fields Hard for a "parent" profile to add a "child" profile

Top of the line customer service and consistent improvements to functionality!

Apr 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We love that they add enhancements and bug fixes on a monthly basis. Their customer service is top of the line and the online chat help desk has been a life saver at times. They provide adequate and timely trainings and really strive to ensure their clients have the best possible experience using their software.

Cons: The save and load times in the browser and software tend to be a bit slow. This has improved over the years but could still be much faster. The software is not quite as intuitive as I'd like it to be. You sometimes have to add the same information in multiple places as opposed to it just feeding to the appropriate fields. It would be nice if there were an area in the settings where we could set criteria that tells the fields where to look for the appropriate data to populate. I feel confident that over time Weblink will continue to make improvements to these areas.

MembersClicks has the best support staff!!

Mar 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I think the easy of use and the customer service. The always work to answer my questions or come up with a solution. The importing of database updates is much easier in this version as opposed to the classic version.

Cons: Some of the reporting features need to be updated. There are some limitations with ability to grant access to our chapter presidents so they can edit their own webpages and run their own membership reports. The classic version of this product had that ability. Also it is not able to have one person register other users unless they all share the same password.

Overall: This is a great service for small associations. They help desk is the best, always ready to help and answer any question I have. It is a wonderful product. There are some flaws and features that need to be added to improve the product but engineering is working on solutions.

Recommendations to other buyers: It takes a little while to navigate around but once you fully explore everything you can see how much power this system gives you.

Works well for our association!

Mar 19, 2014
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: We were researching solutions for overhauling our very outdated membership database, website, etc. when we came across MC among some other solutions. We did a sales tutorial, got a cost estimate and chose MC because it seemed like the best bang for our buck and it offered just enough hand-holding for us (another solution we looked into was double the price and the smaller one was 100% DIY). While we have had some hiccups along the way, overall we are so glad we chose MC, and our database, website and member relations are +150% improved. My coworker and I made the commitment to learn the product by taking the tutorials, one-on-one trainings, webinars, talking with Customer Service, etc. For about 3 months of implementation, we really only focused on learning/using MC. That has paid off. We use MC every day, and when we don't know how to do something, we can usually figure it out based on our level of training with the product. If we still need help, CS is good. In most cases, if we can't figure it out, it's because MC can't do what we are trying to do. That is probably the only frustrating thing - MC does have limitations. It seems like they try to listen to the client pool and make changes based on our recommendations; however, these updates can take a long time, and our suggestions aren't always included in the list of implemented ideas. Pros: tiered subscriptions, good customer service, fully implemented database that can be incorporated into website, email messages, forms, etc., highly searchable database (can create lots of different saved searches based on very specific search criteria), user-friendly layout of the web portal, many tasks follow the same basic steps (i.e. creating a web page, creating a menu, laying out an email); transaction fees are capped as a way to control costs. Cons: there is a learning curve to the software, rates have gone up, some tasks are clunky/take several steps to accomplish, some of the organization doesn't allow for customization (i.e. the message report center doesn't allow for deletions or customized filing, which results in MANY pages of reports to sort through), sometimes the system feels slow. Like I said, we are happy with MemberClicks, and even though we get frustrated sometimes, we would choose them again.

Great customer service; wish more advanced options and usability

Jul 22, 2014
4/5
Overall

2 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Memberclicks product serves as a great tool for an association looking to set up a website and manage membership. There are features like Forms, Calendar, Contact / Newsletter Management, etc, and a private "facebook-like" feature called Social Community. The website articles can be modified with a "WYSIWYG" editor (What You See is What You Get), so that takes the mystery out of learning code. It's also neat to see tracked links in our newsletters.

However, that being said, I have had my fair share of frustrations with all of these features, mostly with the limitations of usability, lack of customization for more advanced and modern looks, and glitches with Media Manager, and editors. Though I am happy with the value and customer support of the product, I learned I have to have patience to work through several issues. The forms and calendar look particularly plain, unfortunately, and are not eye-catching. Sometimes I think of a feature that could be updated, and note that *some* have undergone those improvements, but yet there are many that still have not been tended to. Additionally there are some parts of the website that I just don't think our members will really catch onto, for example managing E-lists, or internal messaging, and there are "out of the box" setups for the Social Community which means that we cannot take out less relevant tabs. Overall, there are lots of components of the Memberclicks product that make managing our communication channels fairly easy and at a great value.

I must say, that the CUSTOMER SUPPORT IS INCREDIBLE. The Help Team is always ready to answer questions, walk through problems, follow up, check in even 2-3 days later. With the Help Team, I would give the entire MemberClicks service a gold star! Thank you so much for listening to your customers and special thanks to: Teresa, Quasi, Jordan, Erica, Brenda, Charlie, Haley, Nate, and Caroline, for being supportive, and professional.

It honestly is hard to say an overall rating because I use Google and their products but I know this is not the same kind of service. I have not tried other website hosting products that ALSO manage members. (Mailchimp for newsletters, Google Forms for forms, Yahoo groups for e-lists.. etc) .

Gives almost total control to a staff without IT support

Mar 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: MemberClicks has given our organization a highly functional website and member database that are fully manageable by volunteers with limited technical expertise. If you can learn the quirks of Word to format documents or Excel to create simple spreadsheets, you will be able to use MemberClicks.

MemberClicks provides wizards, copy buttons, and shortcuts that minimize the work required. Most of the 'next steps' are clear and don't require you to have a manual nearby.

Yes, you need to learn how to use MemberClicks, but the learning is mostly tied to the details of each step. The system has so much flexibility built in that you have to make numerous decisions along the way. For example, for a new web page, you need to create the web link and the webpage, then decide who has access and when that webpage should be visible (start and stop dates). It's very easy to add fields to the database but you need to decide who can see it and who can change it - sometimes only admin can change; sometimes only members can see, sometimes only the member can see. The downside of technology is that you need to have rules and define them in the system; the exceptions cause the problems and deciding how to manage exceptions can be difficult.

MemberClicks also provides a merchant account (optional) and support team for credit card processing - all we had to do was submit the paperwork. The 'connection' to MemberClicks was handled without our involvement.

The one area that I would improve is the implementation start-up. We started with training classes (database) but I think some general reading material or slideshow that would have introduced MemberClicks terminology and the overall organization of training would have helped. For those who have never been involved in system implementation, the concepts of defining database groups, attributes and granting permissions are huge to grasp in a 30 minutes webinar. Many people need to see the picture of a jigsaw puzzle before diving in even though assembling the puzzle with no picture is possible. Someone on the project team should have system implementation experience - that know-how of what to expect and where the problems lie.

A wonderful product with a lot of flexibility!

Apr 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our transition to MemberClicks database and website has been an exciting change! As with any product, there is going to be a learning curve to actually understand the ins-and-outs of the program, but the MemberClicks team has been extremely helpful and is available to you any time. The implementation managers are very organized and professional and explain their product well. And then when your implementation period is over, you work with their customer service team who is just as knowledgeable so you don't feel like you are starting over with people who can't really answer your questions. You can call anytime with questions and they are happy to help you for as long as it takes to solve the issues. They don't make you feel like you're bothering them and they go the extra mile to ensure you receive your answers. Their response time to emailed questions is very timely as well. And they even follow-up with you after your "ticket" has been answered to make sure there's nothing else you need. And this customer service comes at no extra cost so you don't feel like you're being nickeled and dimed.

The database is very well thought out and has covered most of the areas needed for our association. The layout of menu items is very organized and self-explanatory which makes things much easier. While the product sticks within some "off-the-shelf" guidelines, it is still a very personalized product that you can easily adapt to your needs.

The website is also very user-friendly. If you can edit a Word document, you can edit the website! It's very easy to make real-time changes. The only comment I would say about the website is that it would be nice to have more than 1 responsive template. In today's world, everything is viewed on different electronic devices so a responsive template is necessary. More options for responsive templates would help to offer more personalized look options for your website. But with that being said, the 1 template they have looks nice and we are happy with it.

Overall, it is so nice to have the ability to have control of your own database and website without being a IT professional. We are very pleased with MemberClicks!

Review of MemberClicks

Jun 07, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: They are a great company, but in terms of streamlining, they didn't have what we needed in order to streamline our association needs.

Pros: Customer service with this product is amazing, I can reach them by email, phone or submitting a ticket and they're quick to respond. When they don't have a solution, we explore options together. They offer a lot of features and functionality.

Cons: With a lot of functionality, comes a lot of training and knowing what each and every detail does. Though they are excellent at responding to the "why" I had to become an expert in their product myself - it's not an intuitive platform at all and you really need to know what you're doing, and how. Doesn't work with Canadian taxes on their forms, so we had to come up with an alternative way to do this, and then capture it in QuickBooks, so it creates double the work.

User friendly and Fantastic Support

Aug 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: A very user friendly solution, particularly for those less savvy users. Support is the best that I have ever worked with; they really listen to what your needs are and quick with assistance and solutions. The billing process and ability to auto-generate invoices and/or import data for invoicing is wonderful and saves so much time. Ability to set up for multiple companies and ability to fully document transactions, communications, conversations etc.

Cons: Lacking a lot of the finesse with respect to the "accounting" side of things. Historic reports include adjustments for an invoice made in a future month - i.e. the Revenue report for the month of June will include adjustments that were made in July. Lack of ability to set up commission programs. No direct interface to Sage.

Overall: We have only been using Weblink for 8 months and still have some things to implement like single sign on for our members to their Weblink portal and our own member portal but the fact that such integration is possible is a definite plus. Great CRM with a large degree of flexibility. A great pool of canned reports but not some areas lacking from an accounting perspective.

Good value for money!

Volunteer run non-profit solution

Jul 20, 2010
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: Process for set-up and launch is straight forward, even for a volunteer unfamiliar with HTML & web development.

Customer service for ongoing support is outstanding. Working with the MemberClicks staff for website updates and event posts is very easy.

Our members have enjoyed the event registration options and the ability to control their profile information beyond the organizations privacy policy.

The website has become a great tool to provide information to our members in the form of downloads.

The receipt system has made handling event registrations much easier for our volunteers which takes less of their time and better utilizes our volunteer resources.

The products are updated frequently with meaningful upgrades that result directly from customer feedback. Our comments and suggestions are taken seriously and I have actually had a representative from MemberClicks contact me for clarification and to offer assistance based upon a comment made.

Cons: Although sending mass emails using the website is a feature, the lack of a simple interface like some other online mass email software makes it difficult for volunteers that do not know HTML. I am looking forward to improvements in this area as new releases come out.

At times receipt retrieval results in an "Oops" screen but can be worked around by logging in immediately from the address bar...it's strange but I know they are working on it.

Overall: As a volunteer for a non-profit organization tasked with researching vendors to provide a website with online member directory, event calendar and event registration that would bring our member services to the next level, I have found MemberClicks to be a fantastic solution. They offer a great value in both the immediate set-up and the ongoing maintenance for our site.

It has been great so far!

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Definitely the customer service! I am not that good at technology and IT related tasks are difficult for me to deal with but Weblink team has always been a great help whenever I need tech assistance while using the sofware. I love the chat support option as well! Someone gets back to you within minutes which is great!

Cons: I love both the desktop and online software but wish it was possible to control the other features online such as "news articles". It would be also great if we were able to insert html codes while creating events (into long description section).

Overall: - training videos (I love them! These tutorials are helping us and our interns a lot)

- adding clients (our database is much cleaner now. Listing businesses under different industry categories helps both us and our business community. )

Highest quality customer service with dependable upgrades

Apr 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly software with an abundance of data options. The customer service is exceptional! I personally use the online chat and the highly knowledgeable staff is eager to help, whether it is chatting, opening up a shared screen, or calling. They always ask the right questions to get you the answer you need in a timely manner. There are lots of functions available and continues to have more options. They have training webinars which are a must and bi-weekly user groups. Helpdesk is a great resource for quick how-to. I love how many options there are for the events to customize each one to your needs.

Cons: There have been a few times where it has been a little difficult to pull the exact data to our exact needs.

Platforms

Oct 05, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I have worked with both the Classic and the Newer platforms. Also, I like receiving daily activity emails.

I like features of both - however, overall ease and looks from the Admin side, I would say I like the Classic much better. Classic is easier and more pleasing to look at.

Cons: The newer platform has too many features that are not used by our associations. I do not like searching for what members recently updated. No activity emails. This platform is just too much to work with and not as user friendly.

Overall: The benefits of using Memberclicks is the the security and the customer support. It would be nice if Memberclicks offered more options for paying through their site since Payscape/Moolah is very costly to a non-profit association.

Great app, very powerful, lots of features

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is easy to use and not cumbersome. While this is not a sales tool such as Sales Force is, this program does provide ample ways to manage sales and follow up. The developers are constantly adding new features to the product and listening to their customers for customer needs and adding features to follow those requests. Support is great to work with and quick to respond and they actually work to resolve issues presented.

Cons: Not much at all. The program suits the needs of this association easily. If I had to pick something specific, that would be the application is not 100% web based and is in a hybrid state. They are working to make it fully web based but many pieces don't exist in the web yet. The nice thing about the web based version is that it is much more responsive and quicker to work in than the desktop app is.

Overall: Replaces an over zealous CMS system we used and provides us with an application that is ever expanding and allowing us to connect multiple systems together easier than the previous application we used.

This product is great for organizing all your membership information in one place!

Jun 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software makes billing and reporting very easy. All the member information is easy to access and is stored in a single spot. It offers a wide array of reports depending on what you are looking for. I have been using this for the past 2 years and if I ever have any trouble, the customer service is top notch.

Cons: Even though they offer a lot of pre-made reports, creating a custom report could be tricky. It does have a report maker that kind of walks you through the steps, but knowing basic SQL helps a lot. I also wish that reports exported in a format that is more visually appealing rather than an excel sheet, in case we wanted to share it with other members or board of directors.

ASA for AAACE. Also past president of AAACE

Jul 19, 2010
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Pros: Four major "pros": The program/system in general is very robust, with a lot of features, some of which I am still learning about. Second, the customer service has been very helpful and supportive, with prompt responses to the written questions, and helpful guidance with phone questions. Third, the membership system is very good and also robust. I have yet to find something that the membership system cannot do. Finally, the membership application and event registration forms are very good. In the membership application form the membership renewal notifications are very good. In the event registration forms I am able to provide a membership renewal option to the members by using the group selection feature where I can exclude nonmembers from seeing this option.

Cons: While the designing of the form are getting easier, entering the content requires html expertise. Why can't the content of the forms have a comparable system to the page editor program in the page management system?

Regarding the page editor, the new program is less user friendly than the previous program. Also, the html coding is more complex. I believe it makes greater use of CSS, which I am less familiar with.

Overall: 1. Could you provide some guidance on understanding and using the new page editor, and the html programming now being used.

2. An index to the printed support documents is greatly needed. Presently it is more a hodge podge collection of guides and technical steps than it is a useful reference manual that is indexed with clear headings that you can click on and go to.

3. Conduct a survey of the ASAs, asking what we need training in. And repeat the survey a minimum of once a year, and preferably every six months.

Using product for two months and feeling frustrated

Oct 08, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

Cons: I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.

Overall: I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.

The customer support is TOP NOTCH

Jan 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer support

Cons: Backend is a little outdated in its look and layout.

Overall: I have been using MemberClicks in varying capacities for 5 years as our membership database. It has all of the functionality we need - listserv, membership management, forms, reports, and more. If I ever have a problem or need help, I simply contact the help desk and they help me within 24 hours and stay with me until I 100% understand how to do something or the issue is resolved. There are some bugs to work out sometimes but mostly, that has to do with me not setting something up correctly! In any case, my organization has tried to look into similar platforms with the same or more functionality and I plead my case each time to stay with MemberClicks (because I am the one to use it 99% of the time) because of their amazing customer support.

Excellent AMS Software

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has made my job a million times easier. Automating our renewal process has freed up lots of time for us to focus on other areas. We've been able to simplify our meeting registration process as well. I work for a small organization, so having such time saving tools has really helped us out. Their customer support is excellent as well.

Cons: It's a good thing the customer support is great, because you will need them a lot at first. We didn't have a lot of guidance when we first started using the software, so there was some trial and error with finding out how to implement this best for our organization.

Excellent customer service, but interface is sometimes counter-intuitive

Mar 19, 2014
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros:

-Very helpful customer service reps who can help with nearly any situation that may arise.

-Relatively painless roll out of new website and member database.

-Offers forms with advanced features like recognizing members upon login and adjusting pricing of conference attendance accordingly.

-Member list-serv option offers easy way to reach all members.

-Online training and FAQs are available on a variety of topics. This means we don't have to train our successors on how to use MemberClicks- the support is built in.

-The price was definitely right. We're a non-profit and couldn't afford a lot of other products on the market.

-Can link forms to Paypal or Moolah to easily process payments.

Cons:

-Website pages have several layers of permissions required (on page itself and on navigation menu), which means you could create a page, and without closer review of the permission settings it may not be visible to everyone.

-Sometimes emails sent through the website platform (versus the list-serv address) don't go through at all.

-Form creation is VERY counter-intuitive. It's necessary to watch a webinar and be on a service call with customer service in order to figure out the process initially. If the interface were more like Google Forms or SurveyMonkey it would be much easier.

-Only ASAs (authorized users) can be in touch with customer service reps directly by phone, and you have to pay extra for additional ASAs past the allowed 2 within your organization.

Overall I would still recommend MemberClicks over its competitors because it is a good product, at its core. I would describe myself and my organization as satisfied at this point, and would add that the customer service and information (via email newsletters and MC website) provided are top notch. We would look to MC in the future for possible improvements in the form creation experience and messaging options within the system, but those are small issues in the grand scheme of things.

The many options offered make this a perfect fit for us!

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of working through the events & billing options make this a real win for us. Also, the affiliations and profile benefits help to keep us offering our members all we can and showing them a better ROI.

Cons: Sometimes it is hard to determine how to do something you need to do. However, Weblink offers great training, both in person and on-line, and I have utilized their on-line chat many times for small issues and to get to the bottom of a problem. They have wonderful follow-through and I have always been satisfied with the outcome.

Overall: Organization throughout the many tasks, events and billings that we deal with every day.

You don't have to be an expert but you will feel like you are one

Dec 18, 2014
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I work for a small non-profit corporation (chamber of commerce) and had no experience in managing a website or customer database when I began with my company four years ago as our Office Manager. Thanks to MemberClicks, I was able to very easily learn the software, and in very little time, with only a couple of calls to Customer Service, was able to take over this task at my job. Although there are many things about MemberClicks I like, I would have to say that the fact it is very user-friendly is my favorite.

Cons: My least favorite is that I don't know more about the product's capabilities. But this is only the fault of myself and my organizational structure. With only three full-time employees, I have little time to really unlock the potential of the website (something I only learned by attending MemberClicks University webinars). I have had it on my to-do list for quite some time to attend more and to make some changes that will most likely make my job much easier and our processes more efficient. But because we set ourselves up only utilizing some small amount of the website's functions, I feel we aren't getting as much as we could from the site.

Recommendations to other buyers: Graphic designers and website experts cost a lot of money. Do you want to hire someone full-time to manage your site or even part-time to maintain it? Or do you want something very easy to use and know that you have a top-of-the-line Customer Service team available anytime you need them? If you are like me, you will use MemberClicks and save yourself time and money by counting on their expertise.

It's the only CRM that I have used but I find it easy to use!

May 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the product and it's ease of use. The tabs are self explanatory and comprehensive for new users. We love that we have the option to send email correspondences with our members right in their profile.

Cons: We have lots of different reports that we would like to have but you have to pay for each report to be created and several of our ideas are not possible so we have to find work arounds. Some issues take a long time to be resolved when they are sent off to support.

Overall: We are able to successfully manage our membership and their approximately 33,000 individuals that are tied to them. It's easy!

We've been using MC for almost 2 yrs and have found it to be an excellent AMS!

Sep 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The integration: all member info in one place. Our previous system was very disjointed and MC has certainly alleviated a lot of manual tasks. It is great that members can log into their profile and see all their activities: payments, registrations, donations, messages etc.

Cons: Some areas require extra steps that could be condensed such as you cannot print/email an invoice directly from a member's profile. You need to Invoice tab outside of the member's profile. There is no conference software such as badging, CE certificates, evaluations, session monitoring etc. Customization of invoice lines such as a conference with one day pricing does not break out which sessions they are attending. Readable forms that you can print out.

I am new to the product and have been amazed with the integration, capabilities and customer support

Feb 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - I love the integration with Quickbooks

- The online and desktop software are great

- WebLink Support is a great resource for quick questions

- Chat support is there if you need to ask something not answered in the :Knowledge Base"

- Customer Support when you have to call for a more in depth question and answer are a delight! Truly care about their user

- WebLink bi-weekly webinars help you stay up to date with upgrades and features

- Menus within the software are fairly descriptive

- Adding new Profiles and Contacts is quite easy

- The list keeps growing!

Wonderful system for our member association!

Cons: The reporting feature is not always user friendly. I have since saved memorized reports on my dashboard which, has been great, but if there is a one-off that I need to run, it can take a while to configure them to report the data needed.

Great database with great support.

May 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use! I love the fact that as an administrator I have more control over my database. If I do something I have the control to reverse it myself. I work with other databases that I am an administrator of and I don't have control of anything. I also love how helpful the IT support is. So far I haven't found any issue that they haven't been able to solve. If it's something they're not sure of or need more information on, they don't hesitate to call. Great customer service.

Cons: I wish that more was accessible via the cloud/internet. It would make working in the database when off site at meetings, etc., a little easier.

Overall: Membership Management, easy to use event registration, great reporting.

Works Great for a (really) Small Staff!

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Fairly easy to navigate. You can learn as you go.

Cons: Some of it is dated, but we are using the classic version. If we upgrade, we must do it during slow season.

Overall: We have used MemberClicks since 2009. While our membership and activities have grown, our staff has not! MemberClicks makes this possible, as we are able to manage dues for 1400 members and at least one dozen events per year between the two of us. While neither of us has computer/software/HTML training, the platform is user-friendly and allows us each to develop skills to manage our online presence. And when we don't know something, the help desk is there to assist.

Recommendations to other buyers: none that I can think of.

Weblink has been a life saver

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Weblink's finance program and events program are amazing. When we switched over in 2010 I went from over a week of reconciling our larger events to just a day or two. And the process for entering deposits was a real time saver also.

Cons: Not being able to run a report on value of investment. Also, the integration with Constant Contact and tracking those emails without duplicating the processes.

Overall: Overall, we are very happy with the system and the improvements that keep coming. The customer service and ease of contacting Weblink with any issues we may have.

Good and getting better since the WebLink alliance was formed with MemberClicks.

Mar 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Comprehensive. Intuitive. Integrates well with our web site. Reliable. New updates often. Member based organization (Chamber of Commerce) specific. Flexible. Customer service and support has improved dramatically in the last 6-12 months. Good online and in person training resources available.

Cons: Does not integrate with our preferred financial package, Peachtree. Some difficulties from time to time creating the customized reports I'm looking for.

Overall: Member database and web site linked together. Better reporting. More reliable functionality.