# Page 2 | MemberClicks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MemberClicks the right Membership Management solution for you? Explore 469 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133851/MemberClicks/reviews --- MemberClicks 4.3 (469) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MemberClicks ## Showing most helpful reviews Showing 26-50 of 469 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HN Hester N. President and CEO Non-Profit Organization Management Used the software for: 2+ years ### "Reliable and Valuable Features for Efficiency and Productivity" November 14, 2025 4.0 MemberClicks serves as a comprehensive platform for our organization, storing all of our data in one place. It streamlines the membership join, renewal, and registration processes, manages payments, and supports our fundraising efforts. The software also assists with website management and provides an Event Speaker Evaluation tool. Additionally, it features a dedicated microsite for conferences with advanced editing options, and it allows us to track educational credits as well as committee activities. Pros Over the years, the system evolved alongside our needs, consistently introducing new features that we found to be extremely valuable. Cons It would be really helpful if there were a way to preview the form as members will see it while you're creating it. Alternatives considered [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/)[MemberSuite](https://www.capterra.com/p/120476/MemberSuite-System/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing MemberClicks They offered most of the features and options that we needed and were looking for to be successful. Switched from [Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/) They sunset the software we were using and we needed a new solution. Review Source VR Verified Reviewer Student Employment Higher Education Used the software for: 2+ years ### "Not a user-friendly product." August 6, 2025 3.0 Because I mainly dealt with the behind-the-scenes of our site, my overall experience was not good. It was not user-friendly and we had trouble getting help from our representative. Pros The look of MemberClicks was very nice. The formatting and ease for the customer on the actual site were nice. Cons The behind-the-scenes piece of MemberClicks was not user-friendly. My organization had trouble getting help with our site when issues arose. Switched from [Glue Up](https://www.capterra.com/p/134209/Glue-Up/) We made the switch because our National organization made the switch and stated how user-friendly Glue Up was to use and that their customer service was excellent. Review Source MM Mel M. Membership Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "MCTrade Integration" March 6, 2025 1.0 It has not lived up to the description and answers I received when discussing it with sales. The reality does not match what I was told about how things would work. If you are only using MCTrade, I'm sure it will be fine, but if you need to integrate outside of Personify products, I would get a consultant's opinion. Pros I'm waiting to find something. It's been a challenging process. Cons We were told it integrates with HigherLogic, and while that's technically true, the process is clunky and not visually appealing. All integration questions are on HigherLogic to resolve, and they do not play nice. The time frame for questions is often more than three days. Also, there is no integration with Zapier, which is extremely unfortunate as it's listed on the features for Memberclicks. I started using Zapier to integrate with our conference app, which was terrific, so I'm sad that Zapier is not an option. Alternatives considered [Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/)[YourMembership](https://www.capterra.com/p/76329/YourMembership/) Reason for choosing MemberClicks Cost versus other products. I had a reference say they integrated with Higherlogic. Switched from [Member365](https://www.capterra.com/p/142416/Member365/) At the time they didn't integrate with HigherLogic, after I signed the contract, Member365 started offering integration options. Review Source Response from Personify March 12, 2025 Mel, Thank you for sharing your honest feedback. We’re sorry to hear that your experience hasn’t matched your expectations, especially when it comes to integrations with HigherLogic. We understand how important seamless integrations are, and we appreciate you bringing these challenges to our attention. Our team is always looking for ways to improve, and your insights help us refine both our product and our communication. If you haven’t already, we’d love the opportunity to discuss your concerns further. Please don’t hesitate to reach out to our team (via my personal email included on reply or at info@personifycorp.com) —we’re here to help. JR Jennifer R. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "MemberClicks improved our ability to provide client services!" January 29, 2025 5.0 Personify by MemberClicks has been an excellent solution for our client. Pros Before we moved over to Personify by MemberClicks our staff were piecing together membership reports, had dozens of tracking spreadsheets for membership and events and neither our staff nor volunteer leaders had confidence about the accuracy of the information. The way the MemberClicks software streamlines processes and maintains all information in one, easy-to-access, clear, accurate platform, our workload is lighter and the quality of the work we perform for our client is higher. Cons We are completely satisfied with the platform. Alternatives considered [i4a AMS](https://www.capterra.com/p/32449/i4a-AMS/)[Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/)[ToucanTech](https://www.capterra.com/p/140805/ToucanTech/) Reason for choosing MemberClicks Our AMC has a preferred pricing agreement. Switched from [NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/) Extremely inefficient software with a terrible user interface. Review Source Response from Personify March 12, 2025 Jennifer, Thank you for your thoughtful review! We’re so glad that MemberClicks has helped streamline your processes and improve your reporting capabilities. Making processes easier and more efficient is exactly what we strive for, and it’s wonderful to know our platform is making an impact for your team and clients. We look forward to continuing to serve you! AP Anna P. Membership and Meetings Manager Non-Profit Organization Management Used the software for: 2+ years ### "A rigid platform that limits functionality and lacks staff support" November 26, 2024 2.0 Pros MemberClicks is low in complexity and serves as a bare bones association management system that offers the bare minimum in features and functionality. If you are in need of a simple database to execute the most basic functions (i.e., membership applications, registration for simple events and programs, an online learning library, etc.), then MemberClicks is the database for your small to mid-size organization. Cons MemberClicks is unfortunately lacking in a variety of areas, with cons outweighing the pros. - Customer service: MemberClicks guards who can ask their staff support-related questions. You can only have 1-2 staff serve as "super admins" who have access to reach out to MemberClicks for support. Our organization's experience has been frustrating in that we have received slow responses for questions, and there is not a lot of problem-solving or customization on MemberClicks' side for specific problems or ideas, beyond sending us pre-written help articles. I understand the concept of having 1-2 staff liaisons per association to make the line of communication easier on both sides; however, adhering to it in such a rigid manner does not always work for the association staff. For instance, on my team, our "super admin" does not do anything with event management or registrations, and mainly focuses on membership. I personally serve as the team's event manager and need to be able to speak with someone directly about ways to improve our registration process, but have been told I am not able to do so as I do not have administrator privileges. About a year ago, our team met with a MemberClicks representative who began the meeting by telling us we selected the wrong topic to discuss with her, and did not seem enthusiastic to answer our questions on the call. All of this makes me feel like our staff is more of an inconvenience than a customer. - Rigid, and non-flexible database: Unlike other platforms, MemberClicks seems rigid with most of its functionality. Since my primary job function is event management, let's focus on that. It seems that the only way to register someone for an event is through their forms feature, which forces an individual to go through filling out an entire, built-out form to be able to register for an annual conference, for instance. At least for the version we pay for, there does not seem to be a more interactive registration experience, and the user interface of the form is rather bland and "clunky," forcing the attendee to answer a list of questions built-out on the form. I wish that MemberClicks was more object-based. For example, rather than a long registration form for a conference where we have to include multiple questions around event add-ons (optional tours, dine arounds, etc.), I wish we could create separate, purchase-able "items", where they can pick and pay for different conference passes and add-ons as they please. It is difficult to do things like sell spouse-only passes on the same registration form as normal attendees, because for the initial question where an attendee selects a pass type, we want all of their corresponding attendee data to pull out separately with their filled out form, and MemberClicks only pulls data by number of times a form has been filled out. I also wish there was an easier way for member profiles to automatically update with information entered on the registration form for an event. It would also be nice for members to log into their profile and see which upcoming events they are signed up for versus simply if they have filled out/taken a "form." There are so many limitations since this database is not very interconnected or object-based. - Article management: The process of updating various web pages in the backend of MemberClicks is difficult. You have to try several times to click or highlight text until you are able to format it in the desired manner. Most of the web pages are managed and edited through MemberClicks, which leaves a very unappealing user experience and poor web design. I am sure a lot of the above has to do with the plan that our organization pays for and the fact that we don't have an expert on our staff who is solely dedicated to database issues; however, I feel these comments are valid as MemberClicks looks to improve its software and service offerings. Review Source Response from Personify December 13, 2024 Hi Anna, Thank you for sharing feedback about your experience with MemberClicks. We’re glad to know it supports your essential functions, but we’re sorry to hear about some of the other challenges you’ve faced. To help with some of the pain points listed: - We do have the option to add more ASA (super admins)! Please email info@personifycorp.com or submit a support ticket. - Regarding event functionality, we recently completed an integration with our in-house Registration system - Registration Tech. This can provide more robust event management that you may be looking for. - We now have an integration with WordPress if your team is looking for a different web design experience. More info here: https://theloop.personifycorp.com/roadmap/m Thank you for being a MemberClicks user and for helping us grow with your feedback!  If you’d like to connect and explore how we can better support your team, we’re here to help. Please reach out to info@personfiycorp.com. SM Sam M. CFO Medical Practice Used the software for: Less than 6 months ### "thumbs down" November 5, 2025 1.0 Really good team, not a great product. We decided to continue using our previous software that is under the same umbrella company. Pros The implementation staff were very helpful and understanding. The implementation is at whatever pace you choose. Cons The sales team sold us a software product with promises of all it could do and none of that was accurate. It is not customizable or user friendly. Review Source Dr. Steve S. Board Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "They Will Hold You Hostage" August 6, 2024 1.0 Beware before you sign-up for MemberClicks! I am on the board of a Chamber of Commerce who has been using them. They have increased the cost 25% in a 2 year period. We contacted them to let them know we are canceling and they said unless we give notice 60 days prior to our renewal date there is an 80% penalty. Basically, we have to pay for a whole year of service just to get out of the contract. They were unhelpful in resolving this matter even though they violated the terms of their contract with a 20% fee increase in 2023. Pros The software works okay but it is outdated and clunky. Needs serious design improvements. Not worth the cost. Cons Unreasonable cancelation policies. High price increases annually. Review Source IO Idaliz O. Director of Marketing and Communications Non-Profit Organization Management Used the software for: 2+ years ### "MemberClicks - Great tool for non-profits (Chamber of Commerce)" June 17, 2024 5.0 It has been good. The experience with the trainings, set-up and overall use has been positive. We prefer this to the system we had in the past which did not provide us with the support we needed or updates we wanted. We are able to customize and make the information our own which is great. Pros The ease of use, assistance during set-up, and the customer service whenever we need help. The calendar management and mass communication tool is very good too. Cons The revenue reports cannot be customized which we would prefer. The ones they have are ok, could be better. Also the invoicing system and tracking you need to practice to get used to it. I usually go back to the training. Alternatives considered [ChamberMaster](https://www.capterra.com/p/144469/ChamberMaster/) Reason for choosing MemberClicks The ease of use, system and event management sections were a big positive for MemberClicks. Review Source MR Melinda R. National Secretary Executive Office Used the software for: 2+ years ### "Review of MemberClicks - Association use " June 12, 2024 5.0 It was rough at first. I'm not very computer savvy - or at least with the backside of things. But I was SO appreciative of the helpful online chats! I pestered them so much at first that they started to know me! They were/are incredibly helpful. I have not had any bad or unhelpful experiences. The entire system, including the web page, once you learn it, is great. Its so nice to be able to pull articles online as well, that will help you with almost anything you need. Pros I spend most of my time working in the backside of Memberclicks managing the 3000 members that our Association has. I really find it very easy to locate any member by the searches that are available. I also like being able to modify the profile views and profile information. I believe our members also find the profile pages very helpful and user friendly. I also really appreciate the forms sections and the variety of registration forms that I have created makes my life much easier! Cons I have asked many times for a couple options. I totally understand why they can't do it, but it would make my life SO much easier - on the forms - If only there were a couple more options for the "status" of the forms. Right now, there is only active or Deleted. It would be amazing if there was a third option, something like "completed" so it will remain in the profile instead of completely disappearing (from their profile) when I have to delete them. I also still find the PERMISSIONS stuff just mind boggling. I really don't mess with them much, because its over my head I think... But I know they would help me with it if I asked. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Lack of options and lack of service. It was a very basic web page that did not give us much, if any, options. Being able to have a one stop shop like this has changed everything for me as the membership manager. Review Source PC Pam C. Director of Finance and Corporate Relations Non-Profit Organization Management Used the software for: 2+ years ### "Upgrade....still working through things" June 20, 2024 4.0 My experience has improved. With the software upgrade, i am still learning. I enjoy the fact that i can now speak with help and not correspond soley through chat. Pros it interfaces with financial programs fairly easily. Cons i am old school....give me a cookbook manual on how to use this system and trouble shoot....this readying and searching topics is for the birds. Review Source LM Laura M. Executive Director Airlines/Aviation Used the software for: 2+ years ### "MemberClicks Database" June 18, 2024 4.0 Very good... response to questions is pretty immediate. Pros Database management is user friendly and very sortable. Cons would like a mailing address function or capability Review Source MP Mark P. Director of Membership Development and Strategic Partnerships Non-Profit Organization Management Used the software for: 1-2 years ### "Leveraging MemberClicks in Membership Development and Management" June 11, 2024 4.0 We have looked at other options in this space and MemberClicks continues to be the best membership management solution for the money. Pros MemberClicks has served as a reliable and stable solution in our Membership Development and Management efforts at MBGH. Cons MemberClicks is not always intuitive and user friendly. Review Source Lori K. Project Manager Public Safety Used the software for: 1-2 years ### "The product is good and somewhat easy to use, but It's the service that keeps us happy. " June 13, 2018 5.0 Pros Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster. Cons I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service. Review Source EW Elizabeth W. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Poor Support, Functionality, and Treatment" November 3, 2023 1.0 Pros Wonderful product for small company upon purchase - and for several years worked great! Wonderful support and features were commiserate with fees. Cons Beginning in 2020, the service/support began to wane. When requesting support, the delays were codified in the messages -- "We'll get back to you as soon as we're able to." This went on for more than a year. We had to set calendar invites for 7 days out just to remember to resend the help emails. Fees went up by 5% for two years in a row, then more than 20% in 2023. This was not allowed by our agreement (which had capped increases to 5%), but the parent company (Personify) changed the terms & conditions to allow themselves to break their own contract. No additional features or functions were provided; we were so excited to engage with the client success team, only for our representative (and apparently the whole team) to be laid off. We discontinued our service last month, but because we were within the 60-day window, they charged us for the entire year. Turns out that they had changed that term as well in March 2023. When we asked to speak with someone, they said "We don't provide phone support." Mind you, their leading phase in their customer mission is... "We talk with you." When a company with which you've had a long-term relationship punishes a loyal, paying customer like this, one is left only to be committed to ensure that no other leader is left to feel like we do. Please, caution is advised. Review Source Jackie R. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Exceptional customer service makes this product TOP RATED!" June 1, 2021 5.0 MemberClicks has enabled us to provide a more useful website. Our engagement has increased and members are able to easily find pages they are looking for. The event management is very user-friendly. I give them an A+ in customer service and continued improvements! Pros As a small organization its important to have access to customer support. Memberclicks excels here. The product is very user-friendly and customizable to my needs. They continue to improve the product and we are very happy to partner with them. The reports you can run provide real-time information and help us provide quality service to our members. Cons Getting use to the layout of the pages requires extra effort when placing items on the page. Learning to use tables helps the best but still requires attention to detail. Sometimes I spend extra time lining the pages up to keep the professional appearance. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing MemberClicks The sales team did a great job finding us references to check quickly that supported their claim to exceptional customer service and a quality product. Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Poor customer support in YourMembership after the merge. I felt maybe they just grew too fast and didn't have the staff to manage. Review Source CD Christina D. Membership & Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "New version is GREAT!" March 2, 2017 4.0 We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality! They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases. We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.) Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you. Pros Easy to learn as a regular user, lots of flexibility and user-defined workflows, responsive customer service, easy to send email blasts, lots of intuitive features - things tend to be located where you would naturally look for them. It's pretty powerful, particularly for the price point. I like how much is automated and that you can control a lot of it when you have special circumstances. We have fewer work-arounds than I've ever had with a database. Cons Complexity of internal setup and interaction between different modules - just a lot to learn and track so you make sure the right members get the right messages. Definitely need at least one staff person who is a "super user" to get it all sorted in the beginning and keep it running when changes happen/new features are released. Our membership structure is really complicated so keeping track of all the different permissions and testing workflows is crucial and time consuming. The lack of API is really annoying, though I'm told that's coming soon. It's also annoying that custom attributes (e.g. our member numbers which apply to organizations, not individuals) don't "cascade" from org-level profiles to their linked individual profiles. MC has an automated member number system but it assigns a unique member number to each profile. That makes uploads/data cleanup easier, but since we have one number to cover all the people working for a given organization, we don't use that feature - we have a manual process work-around which is annoying. Review Source SG Shirley G. Board Relations Coordinator Education Management Used the software for: 2+ years ### "Memberclicks is a Good Software for a small business" November 17, 2021 5.0 I have been using Memberclicks for at least 15 years. I started out on the Classic platform. The current platform is fine although form-making can still cause some issues. I use it everyday and have figured out how to do things with my own work-arounds. I attend the users group for Oasis, and the LMS group. We have LMS, Review and the Conference software. We just used LMS for a virtual Conference and I have several suggestions for improving LMS. I see that Personify is changing names (LMS is now Classroom) and we are MC Professionals. What else is coming in the future other than a hike in price for an already expensive system? Memberclicks is fine. I know that does not sound like a rousing endorsement but it is the best our association could find when we decided to change vendors. I am familiar with the software. The customer service is excellent! The response time is phenomenal and they help me with the information they share . I have written to them and called. Always the same excellent service. For the service alone, I wouldn't leave Memberclicks. Pros The most impactful features are the creation of a database and the ease of creating forms for Event Management. Cons I am not yet a fan of the new Contact Center. I wish that there was a connection with the old contact center so that our messages and images can be available. I know there are work arounds but in this day and age they shouldn't be necessary. I often wonder if the people writing the software are actual users. What seems intuitive and current to them may not translate to being intuitive and modern to the users. Do you test with your users while it is being built? We are small with about 500 members and prospects. Review Source Brian B. Weblink & Marketing Specialist Civic & Social Organization Used the software for: 1-2 years ### "Your Member Management Solution... All in One Software!" August 15, 2018 4.0 We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members! Pros It is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users! Cons As with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL. Review Source SS Sarah S. Bookkeeper Political Organization Used the software for: 2+ years ### "MemberClicks/Weblink Review" January 17, 2019 4.0 Overall, I like this software. It is user friendly, and seems to be very progressive. When you need help with it, that is when the experience is not that great. But if you can learn the database and not have to ask for help very often, you will be happy. Pros I've been using this software for a bit over two years now, and I've always been pretty happy with it. We started using it as Weblink, and now we are still using it as MemberClicks. One of the things I love about this software is the updates. There are updates all of the time! And they take suggestions for updates and then implement them. So, I love that I can suggest a way that the database would work better for me, and then look forward to an update to possibly see the change I suggested implemented. Cons As mentioned above, when I first started using this software it was Weblink. The Weblink customer service team was one of the best customer service teams I have ever worked with. I actually loved reaching out to them, and working with them through whatever issue I was having. Since the MemberClicks change, the customer service is definitely an area that has gone downhill. There are long waits in a queue before you ever talk to someone, then when you finally do get to speak with someone, it seems as though their first response is always to assume that I am doing something wrong. They will often point me in the direction of common sense fixes, and act like I hadn't thought of those already. As an administrator of this database in my company, I pride myself with knowing how to use it, and also knowing where to find answers when I need them. When I have a problem, I always go to the help page and search articles before I ever contact customer service to ask for help. If I'm asking for help, it is because I have already exhausted my resources and there really is an issue with the software. It would be nice to be given the benefit of the doubt, rather than talked to in a manner that implies I do not know how to use the software. The customer service is definitely an issue that is talked about constantly in my workplace. We really miss the Weblink customer service. Review Source JA Joy A. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Why Memberclicks Has Worked Well for Our Nonprofit" August 4, 2022 4.0 Customer service was top-notch until the company was bought out or merged with another. Since the change, response time has increased, it is more difficult to speak with a support person and the support persons are not always completely proficient. Pros We like having many functions under one umbrella that are all tied to our member database – mass emails, dues payments, event management, surveys, etc. We also like having both a public facing web site and members-only area. Cons Creating forms is a cumbersome process and not intuitive to our administrators. There is not a straightforward way to track donor histories. Reason for choosing MemberClicks It was a combination of affordability and function. Review Source DM Donna M. Dir. of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Long time user" July 16, 2021 4.0 I've been using the software since 2004. It's fairly simple as far as a database goes. Support is good, but with all the buy outs it has some issues with transition. I am currently looking at other soft wares to see what they have to offer. Pros It's very comprehensive and integrates will with the website Cons It is lacking in some automated features and the transition to web based vs. desktop has some issues that haven't been resolved in a very long time. Review Source SM Sarah M. Executive Director Law Practice Used the software for: 2+ years ### "Quick start up, great value for the money" November 29, 2021 4.0 Overall MemberClicks is very user friendly and the support staff is able to help with anything you can't figure out on your own. There also also options to be able to use their system to offer a fairly high level of customization for the cost of the system. Pros MemberClicks has many customizable features to fit a broad range of association needs. They also are constantly evolving and adding more useful tools. They solicit customer feedback in determining what new features to implement. Cons It could be easier to navigate between certain areas of the admin site. For example once you find a certain form and hit the back button you go all the way back to the full list of forms instead of the subset of forms you searched for. Also we are having issues with the password reset feature. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing MemberClicks MemberClicks had a more robust offering of features. Review Source Response from Personify November 30, 2021 Thank you Sarah for the review, we appreciate your business! - MemberClicks Team CA Carrie A. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Started Out Great, Now We're Here..." July 28, 2023 3.0 Started out great. Now we're extremely disappointed with the customer service and product not being able to meet the growing needs of our organization (small staff less than 10, and budget overall less than $1m). When engaging with the staff, its typically a "sorry, but it is what it is" outcome. Pressured to justify the increasing annual costs without any support from MC staff; poor focus on customer retention. Pros It helped us transition from what was mostly paper and heavy administrative to an electronic process for events and membership. Cons Extremely poor and delayed customer service. At times it takes days and multiple emails to get a response. The staff are always apologetic indicating changes are coming, but those improvements havent been experienced anytime in the past year. The product itself is not user friendly nor intuitive to assist in managing large events, lacks work-flow automation in communications, lacks standards/templates in communications and events - which requires a heavy administration time and effort. Review Source CW Carol W. CEO Hospitality Used the software for: 2+ years ### "MemberClicks is a full service AMS" April 1, 2022 5.0 We previously had a database that was designed for membership organizations with singular members not business members like ours. The switch was not easy because of all of the training requirements, but if you take the time to do it right MemberClicks is a real asset for your business. Our database is cleaner and more comprehensive than it has been in my 20 years with this organization. Pros if it's set up right and the entire staff commits to using it daily, it works for association management. Cons They continually changed their name and we got tired of it. (JK) Review Source VR Verified Reviewer Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Top Notch Customer Support, Design Features and overall usability!" November 13, 2018 5.0 MemberClicks allows our organization to manage our member base easily and streamline the event management side of things at the same time. The financial side of creating invoices, reports, making payments and billing our members flows smoothly. We also have the ability to track affiliations and member benefits with MemberClicks. We also have our Website designed by MemberClicks, which transitions well with our members logging in to sign up for events, change their profile and keep up with their invoice payments in a usable and clean interface. Pros The ability to access all the information in our system on a member of our organization, and share their referrals and participation with them at a click of the button. MemberClicks understands the needs of a chamber of commerce to keep our members engaged and provide feedback in a streamlined approach. The software stays ahead of industry standard practices with innovative and timely updates! Cons Some updates change key components that our office has become used to depending on. But with any change, the customer support provides a timely response and turn around to keep us going in the direction we need to go. The MemberClicks software does require a lot of internet, but once we increased our speed of internet, things flow much smoother and in a timely way. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.