# Page 6 | MemberClicks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is MemberClicks the right Membership Management solution for you? Explore 469 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133851/MemberClicks/reviews --- MemberClicks 4.3 (469) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of MemberClicks ## Showing most helpful reviews Showing 126-150 of 469 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Erica C. Marketing & Membership Manager Non-Profit Organization Management Used the software for: 2+ years ### "Intuitive but limited" August 26, 2019 4.0 So far, my experience is good. I wish there were more options to build tables and interactive graphics and images. Pros I love that it's very intuitive to use and easy to navigate. You need to pay attention to what you're clicking and inquiring. The customer service is always ready to help when you have questions even if you asked more than one. I love the chat feature and the ability to ask your question without being interrupted or rushed. I like that you can be in multiple sessions of atlas. Cons I don't like that you have limited options when it comes to the actual build of the website. It seems for our package, there is a lot of add-on(s) for money that as a non-profit, we simply cannot fit in our budget. I don't like that there is a delay of saving things on the back end Review Source CS Christine S. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Customer Review" March 28, 2022 3.0 I have always been pleased with the customer support I have received. Pros I like that our teachers can apply for a grant with ease. Cons Some of the functionality is not applicable to our particular use. We do not have paying members with dues. Reason for choosing MemberClicks We had selected this product prior to me starting with the company so I could not answer that. Review Source JM Jennifer M. consultant Non-Profit Organization Management Used the software for: 6-12 months ### "Very basic, and not worth the cost, but customer service is great!" June 27, 2022 1.0 Overall I would say it is an expensive starter kit for associations. Pros Customer service was generally quick to respond. It has a very easy to use web page builder with drag and drop features. Cons It had many website limitations due to the drag and drop feature to build web pages. Takes much longer for the advanced user to create the look that they want. Reports are horrible and for the cost, there are much better alternatives out there. Reason for choosing MemberClicks This was what my association was using when hired - first job was to find an alternative. Review Source VR Verified Reviewer WEST Admin Non-Profit Organization Management Used the software for: 2+ years ### "Great Customer Service" August 30, 2018 5.0 It is nice that it takes care of our website, email addresses, event registrations, databases, and more. Pros It does most of what we want it to do. It is very easy to use and the help desk is always willing to help, which is great for companies with just a couple of employees who may not specialize in website coding and such. Cons Sometimes you need workarounds to get what you need. Review Source CW Cassie W. Membership Database Manager Hospital & Health Care Used the software for: 2+ years ### "Weblink Review" April 25, 2019 4.0 Overall my experience since MemberClicks has taken over Weblink is positive. We have gotten more reports that were once requested and told either couldn't be done or would cost an astronomical fee. However, there are some negative things such as, since the March upgrade we have an employee that still can't get logged into Weblink, he has contacted them through chat and the phone several time with no luck on how to fix this issue. Pros I like the ease of use of the Weblink system. We switched from an antiquated system and this system allows us to capture more data and is easier to use. Cons I don't like the querying process, since data is stored on different tabs if you would like data from, especially the custom tab, you have to request a custom query. It seems like there should be an easier way to pull data if I need it quickly. Review Source KM Kristin M. Communications Coordinator Used the software for: ### "Works well for our association!" March 19, 2014 4.0 We were researching solutions for overhauling our very outdated membership database, website, etc. when we came across MC among some other solutions. We did a sales tutorial, got a cost estimate and chose MC because it seemed like the best bang for our buck and it offered just enough hand-holding for us (another solution we looked into was double the price and the smaller one was 100% DIY). While we have had some hiccups along the way, overall we are so glad we chose MC, and our database, website and member relations are +150% improved. My coworker and I made the commitment to learn the product by taking the tutorials, one-on-one trainings, webinars, talking with Customer Service, etc. For about 3 months of implementation, we really only focused on learning/using MC. That has paid off. We use MC every day, and when we don't know how to do something, we can usually figure it out based on our level of training with the product. If we still need help, CS is good. In most cases, if we can't figure it out, it's because MC can't do what we are trying to do. That is probably the only frustrating thing - MC does have limitations. It seems like they try to listen to the client pool and make changes based on our recommendations; however, these updates can take a long time, and our suggestions aren't always included in the list of implemented ideas. Pros: tiered subscriptions, good customer service, fully implemented database that can be incorporated into website, email messages, forms, etc., highly searchable database (can create lots of different saved searches based on very specific search criteria), user-friendly layout of the web portal, many tasks follow the same basic steps (i.e. creating a web page, creating a menu, laying out an email); transaction fees are capped as a way to control costs. Cons: there is a learning curve to the software, rates have gone up, some tasks are clunky/take several steps to accomplish, some of the organization doesn't allow for customization (i.e. the message report center doesn't allow for deletions or customized filing, which results in MANY pages of reports to sort through), sometimes the system feels slow. Like I said, we are happy with MemberClicks, and even though we get frustrated sometimes, we would choose them again. Review Source SA Stephanie A. Director of Member Services Real Estate Used the software for: 2+ years ### "I am an admin user for my association and I've worked with Weblink for 3 years now. " February 26, 2018 4.0 We have been able to double our advertising revenue using banner ads on the weblink site. We have standardized our AR process, new member on-boarding, and renewal reminder policy using the mass communicator and various reporting. We now track student history a lot more efficiently and we re-market classes to those in need of CECs. We have a new user friendly website that our staff and board members are very proud of. Our application process and invoicing process is a lot faster and more accurate than ever before. Pros I love that using this software has helped our staff standardize processes like accounts receivable, new member on-boarding, renewal reminders, and event reporting. I love that we can track students attendance and record CEC history. I love that we can customize our membership directory and online events to our own settings and needs. Lastly, I love that our new website has modern features and includes a job bank, upcoming event widget, and new members widget. Cons Some of the settings in Weblink can be complex. Review Source BB Bruce B. Executive Director Utilities Used the software for: 1-2 years ### "Very Good Program" April 8, 2021 4.0 I would certainly recommend this program/software to non-profit membership organizations. I would not under any circumstance recommend their LMS software. We just requested a refund of our purchase for that software package. Pros It is fairly simple but robust enough to meet or exceed our needs. They were to accomplish or meet our needs in just a few clicks of the mouse. Cons Fairly rigid. While most things are built in there is no opportunity to customize anything that they have created as an option Reason for choosing MemberClicks It appeared simple and well supported technically. Switched from [NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/) NetFORUM’s technical and customer support became abysmal. They would take days to get back to you. Review Source Response from Personify May 14, 2021 Thanks for taking the time to review MemberClicks and providing your feedback, Bruce! JB Janet B. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Memberclicks Review" March 25, 2022 5.0 Very positive! Great customer service - fast and helpful Very easy to learn Pros Easy to learn Customer Service Consolidates many tasks into one place. Cons A few glitches but can work around them. Reason for choosing MemberClicks Best suited to our particular needs. Review Source AC April C. Director of Database Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Top of the line customer service and consistent improvements to functionality!" April 25, 2018 4.0 Pros We love that they add enhancements and bug fixes on a monthly basis. Their customer service is top of the line and the online chat help desk has been a life saver at times. They provide adequate and timely trainings and really strive to ensure their clients have the best possible experience using their software. Cons The save and load times in the browser and software tend to be a bit slow. This has improved over the years but could still be much faster. The software is not quite as intuitive as I'd like it to be. You sometimes have to add the same information in multiple places as opposed to it just feeding to the appropriate fields. It would be nice if there were an area in the settings where we could set criteria that tells the fields where to look for the appropriate data to populate. I feel confident that over time Weblink will continue to make improvements to these areas. Review Source TS Ted S. Membership Information Systems Manager Non-Profit Organization Management Used the software for: 2+ years ### "This product is great for organizing all your membership information in one place!" June 6, 2018 5.0 Pros This software makes billing and reporting very easy. All the member information is easy to access and is stored in a single spot. It offers a wide array of reports depending on what you are looking for. I have been using this for the past 2 years and if I ever have any trouble, the customer service is top notch. Cons Even though they offer a lot of pre-made reports, creating a custom report could be tricky. It does have a report maker that kind of walks you through the steps, but knowing basic SQL helps a lot. I also wish that reports exported in a format that is more visually appealing rather than an excel sheet, in case we wanted to share it with other members or board of directors. Review Source WP Wendy P. Finance Manager Civic & Social Organization Used the software for: 2+ years ### "Used to run really well, lately nothing but problems" October 16, 2020 3.0 Up until a few months ago it was good, except the reports which was always awful. Now the whole program is running badly. Pros Easy to learn, database is easy, a lot of detail in the fields. Cons custom reports are nearly impossible, and lately it has been running slowly all the time and crashing constantly. I have not been able to run my invoices two months in a row I have had to contact support. I can't even get in to the software right now and do my work. I am sitting hear waiting for someone from support again because the program wont open at all. I don't know what you guys did to the program but it is running badly and it is frustrating every.single.day. Reason for choosing MemberClicks That happened before I started so I don't know. Review Source CS Cecilia S. CEO Non-Profit Organization Management Used the software for: 2+ years ### "MemberClicks OASIS software works great for smaller or mid size nonprofit organizations" October 8, 2020 5.0 Overall, I like MemberClicks OASIS and highly recommend it to other smaller nonprofit organizations that seek an integrated AMS. Pros The customer service - it is outstanding! They are very quick to reply and often just fix it for you (without being asked). They are also very good about implementing customer suggestions into software updates. This is a fully integrated system that makes management much easier; it can integrate quickbooks as well. Cons The formatting of messages and e-newsletters has never been very easy and there's not a lot of options -- at least with the basic $300 per month subscription. Also, I'd like to be able to make the blog look better but it is not something a user/administrator can do. Review Source VR Verified Reviewer President Used the software for: 2+ years ### "While it is serving our needs for the most part there are a few functions we would love added" March 29, 2018 4.0 Pros The staff & customer support are very good and I usually hear back pretty quickly if I am using the email contact method. Calling is much faster. Cons We are a Customer Service association and would love to be able to have better communications between our members. The community features are limited. Review Source NE Nicole E. Director Non-Profit Organization Management Used the software for: 2+ years ### "Membership Association Software " November 30, 2021 5.0 Memberclicks are always helpful when you need assistance with anything. Pros Memberclicks rolls a lot of features into one product. We use them for website hosting/management, membership database, membership renewal, event registration, email blasts. The new contact center is a vast improvement over the old one. Cons The forms need an upgrade. Building them is not intuitive and the UI is a bit clunky from the end user perspective. Please just emulate wordpress forms! Review Source HS Helene S. Chair, Information Technology Used the software for: ### "Gives almost total control to a staff without IT support" March 19, 2015 5.0 MemberClicks has given our organization a highly functional website and member database that are fully manageable by volunteers with limited technical expertise. If you can learn the quirks of Word to format documents or Excel to create simple spreadsheets, you will be able to use MemberClicks. MemberClicks provides wizards, copy buttons, and shortcuts that minimize the work required. Most of the 'next steps' are clear and don't require you to have a manual nearby. Yes, you need to learn how to use MemberClicks, but the learning is mostly tied to the details of each step. The system has so much flexibility built in that you have to make numerous decisions along the way. For example, for a new web page, you need to create the web link and the webpage, then decide who has access and when that webpage should be visible (start and stop dates). It's very easy to add fields to the database but you need to decide who can see it and who can change it - sometimes only admin can change; sometimes only members can see, sometimes only the member can see. The downside of technology is that you need to have rules and define them in the system; the exceptions cause the problems and deciding how to manage exceptions can be difficult. MemberClicks also provides a merchant account (optional) and support team for credit card processing - all we had to do was submit the paperwork. The 'connection' to MemberClicks was handled without our involvement. The one area that I would improve is the implementation start-up. We started with training classes (database) but I think some general reading material or slideshow that would have introduced MemberClicks terminology and the overall organization of training would have helped. For those who have never been involved in system implementation, the concepts of defining database groups, attributes and granting permissions are huge to grasp in a 30 minutes webinar. Many people need to see the picture of a jigsaw puzzle before diving in even though assembling the puzzle with no picture is possible. Someone on the project team should have system implementation experience - that know-how of what to expect and where the problems lie. Review Source KH Kristen H. Accounting Specialist Marketing and Advertising Used the software for: 2+ years ### "Too Busy" April 1, 2022 3.0 Pros The data base version is easy to navigate Cons The internet version is too flat, its hard to identify the next steps in a process. Review Source DV Derek V. Consultant Used the software for: ### "Looks Good, but Works Bad" January 16, 2014 1.0 As a consultant to a small association, I was tasked with sourcing an affordable AMS. I am shocked that I wasn't fired for recommending Memberclicks. The general functionality and features aligned well with our needs. However, the actual implementation fell far short of filling our most basic needs. The system is not capable of generating revenue or attendance reports. There is a button for REPORTS, it doesn't actually generate any. We were not able to generate a basic attendance report for our events. The email campaign manager is tedious and difficult to manage. The opt-out feature is an "all or nothing" proposition that can result in an immediate reduction in community engagement and communication. They have created a vibrant user community through their online forum. Unfortunately, most of the discussions focus on the products shortcomings. On the bright side, they have an excellent and highly responsive customer support team. Unfortunately, there software development team does nothing more than digital triage as most feature improvements have been "in development" for years. You can actually see the timeline in their forums. Needless to say, we started looking for another solution within 6 months of our installation. Review Source Response from Personify January 20, 2014 At MemberClicks we appreciate any and all feedback. We take our customers' experience to heart. To that end, we've structured our relationships with our customers on a month-to-month basis to ensure that our clients do not feel trapped if they ever feel their needs are not being met. In this particular case, we agree that the MemberClicks software is not a good fit for the customer's operational requirements. In our correspondence about the situation, we offered a full refund of their fees. Unfortunately, that solution was refused and the group decided to remain dissatisfied with the product. Despite the refusal, we credited six months of our service fees moving forward while they searched for a new provider and refunded the monthly fees they had incurred to that point. We deeply regret that we were not able to meet this customer's needs and we will continue to support them until they can find a partner to meet their expectations. Rachel S. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Great Help Team!" December 5, 2016 4.0 I had a large learning curve, due to my lack of IT experience, when I started using Memberclicks. Their help forms were great for getting introduced to the system and anything that is not covered there, is always quickly and sufficiently explained and/or fixed with a call to their Help phone line. Our rep is fantastic to get help from because he not only thoroughly explains and fixes an issue, but will offer some pointers and information that gives me a better grasp on using Memberclicks, which comes in handy going forward. Cons Most of our issues will hopefully be resolved when we move to Memberclicks' new platform. We are still using Classic. It would be nice to export membership data retroactively. Review Source KF Kim F. Used the software for: ### "A wonderful product with a lot of flexibility!" April 8, 2015 5.0 Our transition to MemberClicks database and website has been an exciting change! As with any product, there is going to be a learning curve to actually understand the ins-and-outs of the program, but the MemberClicks team has been extremely helpful and is available to you any time. The implementation managers are very organized and professional and explain their product well. And then when your implementation period is over, you work with their customer service team who is just as knowledgeable so you don't feel like you are starting over with people who can't really answer your questions. You can call anytime with questions and they are happy to help you for as long as it takes to solve the issues. They don't make you feel like you're bothering them and they go the extra mile to ensure you receive your answers. Their response time to emailed questions is very timely as well. And they even follow-up with you after your "ticket" has been answered to make sure there's nothing else you need. And this customer service comes at no extra cost so you don't feel like you're being nickeled and dimed. The database is very well thought out and has covered most of the areas needed for our association. The layout of menu items is very organized and self-explanatory which makes things much easier. While the product sticks within some "off-the-shelf" guidelines, it is still a very personalized product that you can easily adapt to your needs. The website is also very user-friendly. If you can edit a Word document, you can edit the website! It's very easy to make real-time changes. The only comment I would say about the website is that it would be nice to have more than 1 responsive template. In today's world, everything is viewed on different electronic devices so a responsive template is necessary. More options for responsive templates would help to offer more personalized look options for your website. But with that being said, the 1 template they have looks nice and we are happy with it. Overall, it is so nice to have the ability to have control of your own database and website without being a IT professional. We are very pleased with MemberClicks! Review Source KL Katrina L. Immediate Past President Used the software for: ### "Volunteer run non-profit solution" July 20, 2010 4.0 As a volunteer for a non-profit organization tasked with researching vendors to provide a website with online member directory, event calendar and event registration that would bring our member services to the next level, I have found MemberClicks to be a fantastic solution. They offer a great value in both the immediate set-up and the ongoing maintenance for our site. Pros Process for set-up and launch is straight forward, even for a volunteer unfamiliar with HTML & web development. Customer service for ongoing support is outstanding. Working with the MemberClicks staff for website updates and event posts is very easy. Our members have enjoyed the event registration options and the ability to control their profile information beyond the organizations privacy policy. The website has become a great tool to provide information to our members in the form of downloads. The receipt system has made handling event registrations much easier for our volunteers which takes less of their time and better utilizes our volunteer resources. The products are updated frequently with meaningful upgrades that result directly from customer feedback. Our comments and suggestions are taken seriously and I have actually had a representative from MemberClicks contact me for clarification and to offer assistance based upon a comment made. Cons Although sending mass emails using the website is a feature, the lack of a simple interface like some other online mass email software makes it difficult for volunteers that do not know HTML. I am looking forward to improvements in this area as new releases come out. At times receipt retrieval results in an "Oops" screen but can be worked around by logging in immediately from the address bar...it's strange but I know they are working on it. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Difficult to use, UI options are fairly antiquated by today's web standards." November 1, 2018 2.0 Pros The customer support is quite good - always friendly and helpful. Other than that, I have very little to compliment. Cons I can't speak to the actual member management part of the program - only the admin for the members only and forms admin. They've been absolutely maddening. The templates are so locked down that you can't set styles to consistently fix simple formatting issues like paragraph spacing, fonts, etc. on a systematic basis. The display standards and usability of the admin years out of date. I appreciate their desire to keep things standardized, but I don't understand the lack of professional template standards. If they offered better designed out-of-the-box templates, I wouldn't be so unhappy with them. Additionally, the lack of integration with our other software (like Hubspot and Quickbooks) means we have multiple databases that have to be manually synched. I don't think my company will be a customer much longer. Review Source VR Verified Reviewer Member Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent AMS Software" September 10, 2018 5.0 Pros This software has made my job a million times easier. Automating our renewal process has freed up lots of time for us to focus on other areas. We've been able to simplify our meeting registration process as well. I work for a small organization, so having such time saving tools has really helped us out. Their customer support is excellent as well. Cons It's a good thing the customer support is great, because you will need them a lot at first. We didn't have a lot of guidance when we first started using the software, so there was some trial and error with finding out how to implement this best for our organization. Review Source LM LaShauna M. Conference Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Small Association Ease" October 20, 2020 4.0 It has been a pleasure. They are helpful and the wait times to speak to someone are minimal. That is essential when problems arise. We have had very few outages and our members enjoy the ease of the user portal Pros User friendly; customer service is extremely helpful and responsive; the transfer was easy Cons Con with a Pro: There are some features missing we wish we had but have been able to find some workarounds that are helpful and customer service is always willing to take our input to forward for consideration in adding features and that is appreciated Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) We were unhappy with the overall look and user issues with YM Review Source EJ Eileen J. Director of Administration and Finance Non-Profit Organization Management Used the software for: 2+ years ### "MembersClicks has the best support staff!!" March 2, 2017 5.0 This is a great service for small associations. They help desk is the best, always ready to help and answer any question I have. It is a wonderful product. There are some flaws and features that need to be added to improve the product but engineering is working on solutions. Pros I think the easy of use and the customer service. The always work to answer my questions or come up with a solution. The importing of database updates is much easier in this version as opposed to the classic version. Cons Some of the reporting features need to be updated. There are some limitations with ability to grant access to our chapter presidents so they can edit their own webpages and run their own membership reports. The classic version of this product had that ability. Also it is not able to have one person register other users unless they all share the same password. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.