# Page 8 | MemberClicks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is MemberClicks the right Membership Management solution for you? Explore 469 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133851/MemberClicks/reviews --- MemberClicks 4.3 (469) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of MemberClicks ## Showing most helpful reviews Showing 176-200 of 469 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Josh M. Policy & Communcations Manager Used the software for: 2+ years ### "Great System for Small to Medium Organizations!" April 18, 2018 5.0 Pros The system is fairly easy to learn and use. It fits the needs of our organization very well. It has allowed us to better manage our membership and other contacts. The website is easy to manage and access from the membership side. The customer support is top-notch. Cons Some features are still missing or not where they should be, but the team is very open to feedback and is always working on updates. It's also not as fast as a system as I expect it to be (loading times). Review Source JD James D. President Marketing and Advertising Used the software for: 1-2 years ### "Solid performer that is a bit short on features that would make it outstanding" October 20, 2020 4.0 Managing 800 members renewals, family memberships and events registrations. That part has been pretty solid although the "regular" event manager in the base package is a pain because there is no way to give a trip leader a way to see who has registered without an admin running the report and sending. Using ePly, their fairly expensive event manager add on, you get a great report creator as a link you can give the trip leader so they know exactly who is registered, cancelled, etc. at any time. Pros Solid performer, managers a non-profit group well with multiple levels of membership and with many events, paid and free to handle. Cons No WordPress plugin to pass membership information to our website. Limits what we can do on our site and it's just plain wrong headed to not have that. Our workarounds work but are clunky. Seemingly tone deaf to suggestions for enhancements, not sure any have come out in two years... and it's not for lack of suggestions by many. Reason for choosing MemberClicks They were in Atlanta where we were and they had what we thought was an optimal balance between cost and functionality. Review Source Response from Personify November 9, 2020 James, thank you for taking the time to provide your feedback. You can see all our product enhancements listed in the Help Center as customer feedback drives our product roadmap. Also, through the Help Center, please continue to provide your feedback and suggestions for the product. AR Angi R. Association Manager Used the software for: 1-2 years ### "Mostly easy to use, SUPERIOR support team, member access is helpful" November 22, 2017 5.0 Pros The support team is great. I've stumped them a few times, but they do figure everything out! And, I like that they ask for input on their forums so that improvements are constantly being made. It's nice for us, after leaving a horrible set of processes for work-arounds with lots of manual work, to be on a seamless all-in-one solution that is affordable. Cons Payment on forms is awkward (having separate selection sets is confusing to some people and we do refunds routinely because of it). There needs to be an easier way to purchase single or multiple tickets to events that is more streamlined for visitors to the site. Review Source DH Denise H. Database Manager Non-Profit Organization Management Used the software for: 2+ years ### "the BEST tech support around" October 25, 2019 4.0 Their server is rarely down, they have live tech support chat and tons of online training. The offer desktop and browser options. Pros It's easy to use, you can have multiple users (all your staff) and the tech support is exceptional. Cons Sometimes it seems to have too many steps to accomplish a task. Example, setting up a new member requires about 30 steps, but I'm not sure other software would be better at this. Review Source JR Jill R. Membership Director Construction Used the software for: 2+ years ### "Robust and Customizable" October 8, 2020 4.0 Their customer service is stellar! Pros By far, my favorite feature of Atlas is membership levels! We did not use this feature when I first started, but after implementing it, adding new members with their directory listings, affiliation codes, and related profiles is much easier. Cons Although there have been several updates to the browser version, I do hope that more of the tabs found in the desktop version will make their way to the browser - especially the notes tab. Review Source CJ Cindy J. Associate Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Meets our needs..." October 16, 2020 5.0 Our experience has been very good. The MC team has responded to our questions and requests. The training and updates have been informative. It’s the service a user needs the most. Pros The features met what we were looking for in a member platform. There were promises of an expanded menu of options, and that promise has been met. Cons We don’t have any complaints to cite in this area. Reason for choosing MemberClicks Cost User-friendly Options for data-keeping Member Grouping, I.e., committees, board members, etc. Review Source NS Nicole S. Executive Assistant Hospital & Health Care Used the software for: 2+ years ### "The customer support is TOP NOTCH" January 12, 2017 4.0 I have been using MemberClicks in varying capacities for 5 years as our membership database. It has all of the functionality we need - listserv, membership management, forms, reports, and more. If I ever have a problem or need help, I simply contact the help desk and they help me within 24 hours and stay with me until I 100% understand how to do something or the issue is resolved. There are some bugs to work out sometimes but mostly, that has to do with me not setting something up correctly! In any case, my organization has tried to look into similar platforms with the same or more functionality and I plead my case each time to stay with MemberClicks (because I am the one to use it 99% of the time) because of their amazing customer support. Pros Customer support Cons Backend is a little outdated in its look and layout. Review Source Richard N. Loan Program Manager Higher Education Used the software for: Less than 6 months ### "Excellent Web Hosting Solution" September 14, 2018 5.0 The transition to memberclicks was intimidating at first as I am not a website or software expert by any means, but we also desired a solution that put more control into our associations own hands to change things on the fly and to find a solution that hosted email in house as opposed to paying for an external email provider in addition to our web hosting provider. With a little time and use the functions are becoming second nature and we are able to accomplish tasks in a fraction of the time it took with our previous provider. I would recommend memberclicks to any similar association looking for more control that is easy to understand and maintain. Pros The administrator's abilities on the back-end are very robust and user friendly and provide little need to contact memberclicks' helpdesk. But when I have needed to, because we needed some functionality set-up that was outside the norm, they were quick to troubleshoot and find a solution that met our unique requirements. Cons I do wish images could simple be uploaded into an email or to the landing page without first needing to be added to the media folder. Not a deal breaker, but just an additional step. Fortunately our association emails are not graphic heavy. Review Source JB Julia B. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "All in one product" October 13, 2020 5.0 I have nothing but good things to say about MemberClicks. Pros I like that everything I need is all in one place. Cons I personally don't have any issues with the software. If I did have any problems, customer service was right there to help. It was generally user error. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing MemberClicks Price Review Source JM Jeanine M. Communications Chair Non-Profit Organization Management Used the software for: 6-12 months ### "Member Leap is more like Member Step" February 18, 2023 3.0 The software is behind. When we looked at software, it made me nervous they only showed us the final product, not the backend. I was outvoted (I'm not the IT person), and the back end of this software is not that user-friendly. Plus, there are so many limitations. Customer service is great but we constantly hear--we can't do that. Pros Customer service is friendly and responds quickly. Cons They are about five years behind on many of the features we wanted--website and texting for example. The Advance Email editor we were shown before we signed is only available for a small and limited number of emails. Review Source JJ Jeremy J. Director of Innovation & Development Non-Profit Organization Management Used the software for: 2+ years ### "From Launch to Continual Use, MemberClicks Has Been An Asset to Our Organization" October 8, 2020 5.0 Pros Working with the MemberClicks team after reviewing literally dozens of other similar products, I have never once regretted this decision. From our onboarding, launch and the rare occasion when we needed tech support I have always been pleased with the result. Amazing product, amazing service at a fair price. Cons I truly can't think of anything that would be considered a "con" to utilizing MemberClicks. Reason for choosing MemberClicks Features, support and pricing. Review Source RH Ron H. Operations Manager Education Management Used the software for: 2+ years ### "MemberClicks User Review" October 20, 2020 4.0 My experience with MemberClicks has been largely positive. The system is fairly easy to use and the support has been excellent. It works very well for our association. Pros Ease of use; excellent technical and customer support Cons Graphic design elements are not as exacting I would like and sometimes frustrating to work with. Reason for choosing MemberClicks We chose MemberClicks largely due to its E-List capability, along with its ease of use. Review Source Response from Personify November 9, 2020 Thanks Ron for your review and pleased to hear that you're overall happy. AB Arianna B. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "MemberClicks is my first choice!" October 20, 2020 5.0 Pros MemberClicks is SO user friendly and very easy to navigate. All processes are pretty self explanatory. Cons I don't really have any thing negative to say about this software. It's great! I guess email design capabilities could be greater.. Review Source Ellen T. Executive Director Alternative Medicine Used the software for: 1-2 years ### "Member Clicks is Awesome" October 5, 2018 5.0 Small staff needed very easy way to update website, offer benefits and communicate iwth members. Pros Does what I need doing efficiently and effectively Cons Some of the community features the formatting is plain Review Source mW michael W. Treasurer Law Enforcement Used the software for: 2+ years ### "Great Product" March 19, 2022 4.0 Customer Service used to be second to none. Today you have to wait 2-3 days for a response or schedule a 15-minute call on someone's calendar. To be blunt, customer service sucks now. If I'm. working on something and need help I need it now, not 2 or 3 days later. Pros It works, once you get things set up correctly it works very well Cons Written by programmers and the sequencing doesn't make sense to the average user. It is cumbersome at times to navigate the backside when trying to get things set up. Reason for choosing MemberClicks Again, it was the overall product that still is excellent in delivery once set up correctly. Also, customer service used to be second to none. Not so today terrible! Review Source SB Stacy B. Director of Member Services Non-Profit Organization Management Used the software for: 2+ years ### "Support is spot on" October 21, 2020 5.0 Pros Customer support is the best I have experiences Cons Moving back and forth from desktop to browser version. I need to learn how I can use just one or the other. Review Source Response from Personify November 9, 2020 Hi Stacy, so glad you hear that Customer Support is one of the best experiences. We definitely strive for that! In regards to the desktop to browser, we definitely encourage using the browser and recommend you attending an upcoming webinar to talk about the browser or attend a product training coming up in December. CG Christine G. Senior Communications Manager Used the software for: 1-2 years ### "We've been using MC for almost 2 yrs and have found it to be an excellent AMS!" September 5, 2017 4.0 Pros The integration: all member info in one place. Our previous system was very disjointed and MC has certainly alleviated a lot of manual tasks. It is great that members can log into their profile and see all their activities: payments, registrations, donations, messages etc. Cons Some areas require extra steps that could be condensed such as you cannot print/email an invoice directly from a member's profile. You need to Invoice tab outside of the member's profile. There is no conference software such as badging, CE certificates, evaluations, session monitoring etc. Customization of invoice lines such as a conference with one day pricing does not break out which sessions they are attending. Readable forms that you can print out. Review Source MA Mande A. Office Manager Civic & Social Organization Used the software for: 1-2 years ### "MemberClicks has worked well" February 20, 2020 5.0 Overall MemberClicks has been a great software. We know that all software programs have their own quirks and pros and cons so it's not been a huge deal as we've learned to work around what we need. Pros At the time we purchased MemberClicks it was one of the cutting edge technologies for Chambers. It's served us well over the past 9 years. Cons The website portion got outdated pretty quickly and we can't do any real updates to it without paying a significantly large sum to get the newest software. The management software side doesn't always do what I want it to without a work around either. Review Source LG Lindsay G. VP, Marketing and Member Services Banking Used the software for: 2+ years ### "Easy to upgrade " April 24, 2019 5.0 Very good. They have been very responsive and offer training so you can easily make edits yourself. Pros The upgrade has made a big difference in our website - much more modern looking, new features and more. Great feedback from our members. Cons Some of the features did not come over with the upgrade and had to be added. A few things are still pre-designed and we'd like to have more flexibility with the templates. Review Source LS Lori S. Member Accounts Manager Non-Profit Organization Management Used the software for: 2+ years ### "It's the only CRM that I have used but I find it easy to use!" May 2, 2018 4.0 We are able to successfully manage our membership and their approximately 33,000 individuals that are tied to them. It's easy! Pros I like the product and it's ease of use. The tabs are self explanatory and comprehensive for new users. We love that we have the option to send email correspondences with our members right in their profile. Cons We have lots of different reports that we would like to have but you have to pay for each report to be created and several of our ideas are not possible so we have to find work arounds. Some issues take a long time to be resolved when they are sent off to support. Review Source KD Katrina D. Director of Education & Training Utilities Used the software for: 2+ years ### "Great association management software" October 13, 2020 4.0 Pros Ease of use, able to integrate with other software portals to simplify logins for our members. Cons I would like to be able to do more custom reporting. Switched from [iMIS](https://www.capterra.com/p/15885/iMIS/) Ease for use of event registration Review Source EW Ed W. Executive Director Used the software for: ### "User Friendly Functions and Supportive Customer Service for the Small Association Executive" December 12, 2014 5.0 I have used MemberClicks in managing two small non-profit professional membership associations since 2008. I'm still using it so I must be satisfied. As Executive Director, I wear all the hats including website "Admin" and must do everything. So I have little time to invest in learning all the "ins and outs" details of website management. Memberclicks has evolved over the several years I've use it in response to internal commitment to improve and in response to user suggestions. It offers much more than I require to satisfy my operations and much more than I can learn and retain given all the varied daily tasks I must perform. I am very pleased that all basic functions I need and more are in place and relatively easy to master and use. Additional capabilities are there plus for me to explore if I need them in the future. A big positive is that I know that I can rely on the very competent and friendly customer service representatives any time I need help. If I have a technical problem, I can't remember how to do something, or I need to know how to do something new, I just call for help and I get it immediately. The online help function works just fine but it usually takes too much time for me to search for answers and read the information returned. I don't always have that much time for searching and reading so I rely heavily on and really appreciate the talented, friendly, and responsive guidance that I receive over the phone via. All the customer service agents are friendly, conversant, and talented. That said, I hope that MemberClicks will continue its ongoing work to make its functions more intuitive for the novice and time-rushed user. Such improvement will require less help from both online help and customer service and provide a more satisfying experience for the customer. Review Source Abel H. Used the software for: 1-2 years ### "Memberclicks was good software, would use again" March 4, 2016 4.0 Memberclicks was decent, enjoyable and easy to use. Can't recall much frustration with it. Used it to monitor and send emails designed for a 5000+ membership list for a non-profit dealing with members of the post production portion of the entertainment industry, modifying emails depending on the level of member or non-member the e-mail went out to Pros The ability to watch how people responded to your email, either how they opened it up and if they read it at all. That really helped gauge our content. Cons How people could have multiple email addresses and difficulty of consolidating them into one account. Review Source NW Naomi W. Office Coordinator Used the software for: 6-12 months ### "I am new to the product and have been amazed with the integration, capabilities and customer support" February 22, 2018 5.0 Pros \- I love the integration with Quickbooks - The online and desktop software are great - WebLink Support is a great resource for quick questions - Chat support is there if you need to ask something not answered in the :Knowledge Base" - Customer Support when you have to call for a more in depth question and answer are a delight! Truly care about their user - WebLink bi-weekly webinars help you stay up to date with upgrades and features - Menus within the software are fairly descriptive - Adding new Profiles and Contacts is quite easy - The list keeps growing! Wonderful system for our member association! Cons The reporting feature is not always user friendly. I have since saved memorized reports on my dashboard which, has been great, but if there is a one-off that I need to run, it can take a while to configure them to report the data needed. Review Source EK Emilie K. Director of Member Relations Used the software for: Less than 6 months ### "A lot was promised in the sales and implementation phase that we have found cannot be delivered." December 12, 2017 2.0 An updated website. Pros Beautiful design, mostly helpful help desk, easy to get a hold of them. Performs basic functions well once you have spent enough time researching how they work. Cons We are unable to fully utilize the site for our end users. Many of the features are not intuitive, and even though we were promised a solution by the design team, it has yet to happen. We are finding more and more annoying work arounds instead of intuitive solutions. We are constantly wishing we could have just one help desk representative instead of working with multiple reps, because we are on the phone with them multiple times per week (if not per day). We are still finding/patching holes that were promised to be a part of the website in the implementation phase. This is especially frustrating because we stressed our specific need for them, and those topics were ignored or pushed a few months off only to be "resolved" by a general webcast. Truly, I feel as though we were sold a website, rushed through implementation with training on only billing, even though we asked for specific training on certain items. This site has a lot of potential, but it was not implemented well at all. We are frustrated by it daily. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.