Trillo

Punchpass

5 / 5 18 reviews

Who Uses This Software?

For small businesses who sell punchcards or passes to their customers. Group fitness studios, personal trainers, independent fitness instructors, and other businesses who use punchcards.


Average Ratings

18 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $28.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Trillo
  • punchpass.net
  • Founded 2013
  • United States

About Punchpass

Punchpass is award-winning, simple software for independent studios and instructors. Manage your customers, take attendance, and track passes. Accept reservations and sell passes online too. It's much cleaner than running your business with paper or spreadsheets. And it's much simpler than big, complicated software packages. Punchpass is easy to use - no training required. It's simple, flexible, and awesome. See the reviews and start a free trial today!


Punchpass Features

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Client Management
  • Commission Management
  • Exercise Library
  • Fitness Plan
  • Nutrition Program
  • Online Store
  • Wellness Plans
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

Punchpass Reviews Recently Reviewed!

Most of the features for the right price

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Simple and straight forward to use.

Cons: There are some limits on mass updates and uploads. However the team is very responsive to special requests.

Overall: The team over at Punchpass have been great! They have a simple straightforward chat client on all their pages and have been 100% responsive with 24 hours or less of all my requests. The software is going to meet all of our needs for right now. We are a woodshop and offer classes and shop time. Members can check online to see if the shop has open slots and can schedule before they come in. This keeps the shop from getting crowed at any given time. We also have the ability to open up classes to the general public for a price. Could be a little easier when we do mass edits, but part of the beauty of Punchpass is the simplicity and not having too many features helps them stay focused on their core competency.

Recommendations to other buyers: The software does not have all the bells and whistles, but they answer your questions, they are open to new ideas and they don't have all the bloat of some of the other applications we looked at in the market. Additionally, the price is right.

Punchpass

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is eccomical and user friendly not hard to edit profile, to make changes as you go . Client love that they get emails when they need to make another purchase.

Overall: Very easy to use both clients and staff find Punchpass easy to use ! I like that I can use from my smart phone . Clients and staff like that how easy it is to use .

Recommendations to other buyers: It's great !! Very easy to use! I like that I can see revenue for each class .

Vendor Response

by Trillo on September 15, 2016

So nice to hear. Thanks so much, Karen. We really appreciate it!

FANTASTIC - software & service! After a long hunt, have found!!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease. Simplicity. Clarity. SImple and fast upon book in before class. Easy for students to use. Gives totals of passes sold, so helps with the books.

Cons: There's not yet a waitlist capacity, which they tell me though is in the pipeline - this would be really, really helpful. Also passes can get lost if the clients don't make an account before they purchase it - would be great to take the ability for them to do this away as it's a bit of a problem. And lastly the name! But it's still great software - unsurpassed.

Overall: I have trialled many softwares for our yoga studio, and implemented a few of them. They were all messy for something that's meant to make it smoother! Punchpass is simple, fast and really effective. And they're always right there in response when you have questions - I've had MANY, despite it being more intuitive & straightforward than any other software I've tried, and they've always, always, been obliging. And while not the cheapest, it's far from the most expensive. Can't recommend highly enough.

Vendor Response

by Trillo on August 10, 2016

Hi Ally- Thank you SO much for taking the time to write such a lovely review of Punchpass. You warmed our hearts with your very kind words ┬┐. And good news! We JUST added an easy way for you to restrict pass purchases to those who are logged on to Punchpass. Thanks for the suggestion! Best, Sharon

Punchpass for my home yoga studio

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used Punchpass for my in home yoga studio for a number of years and was very pleased with the service. It met all of my needs and was a great way to manage a very small business with a level of professionalism that was very important to me. The crew "behind the scenes" was always personal, friendly and professional. I always felt that punchpass was designed just for me! :)

Vendor Response

by Trillo on May 23, 2016

Erin - thank you so much for the kind words! They truly mean a lot to us.

Excellent and Exactly What I Needed

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed something to save me time for my classes and stumbled across this program. It does everything I need: tracks attendance, maintains my customer data base, gives me a report of sales as well as many other great features.

The customer service is supreme! Anytime I have a question or a need, I get a response in a timely manner complete with instructions on how to get or do what I need. I HIGHLY recommend this program/site to anyone who needs to manage class and customer information, but would rather not take time to build something from the ground up.

Vendor Response

by Trillo on April 25, 2016

Thanks so much for the kind words, Debbi! We really do care about your experience with Punchpass. Thank you for noticing and sharing your thoughts!

Love Punchpass for attendance tracking!

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have long searched for a simple solution to track my agency's events and attendance. Although we are not a yoga studio, we run classes and events with groups. We need to generate lists at the end of the month both by event and by attendee to show our funders how many events/hours we worked with clients, as well as how much time each client spent with us and what they did. After setting up my client list, now I just add my classes each month, and check people off when they attend. There is much more functionality to Punchpass, and we may use it in the future if we start charging for classes. It works well for us now, and will continue to work well if we grow in that direction. Thanks, Punchpass!

Vendor Response

by Trillo on April 23, 2016

Thanks Rebecca! We have lot's of customers who use Punchpass in unique situations and we always love hearing how people use Punchpass to help their business/organization run better. Thanks again!

Very easy to use

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: this program makes it easy for self-taught entrepreneurs to offer something of value while being organized and professional. It's extremely easy to use and navigate through. I'm very happy with the software.

Great and easy to use, ability to access anywhere.

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nothing to share at this stage

Fantastic support, easy to add clients, saved time and energy, reasonably priced.

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program just keeps getting better. I initially signed up to keep track of my clients drop ins for a few group programs I run, and as the months went by there were more and more amazing features to use. It was really helpful to have automated emails sent to my clients when their passes were expiring, I made up-sales without even trying.

I've been using this program for 3 years!

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been very happy with everything about this program! They are constantly making amazing updates making it so user friendly and efficient! They always get back to me in a timely manner if I ever have questions and this program has been so helpful with my business.

It has been a pleasure using Punchpass - Any problems have been easily sorted by support

Mar 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Punchpass is a great program. It is simple and clear.
It is great that most things can be sorted out on one page and that you are not led through 4 pages to complete a task/transaction.
The support team have been amazing
It is a great asset to our studio and makes our client management simple and effective.
We have experienced a few small issues but as mentioned your support team have been great and all issues from our side have been resolved up to this point

As close to perfect as possible!

Feb 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The design is well thought out, intuitive, and user friendly. I have been able to do what I want to do without having to read all the instructions but found the instructions clear and to the point when I've needed them. The software seems stable and "bug free" (if such a thing actually exists).

I wanted:
* Easy to Learn
* User Friendly
* No long term commitment required
* Free Trial that's really "no charge"
* Excellent Customer Service
* Simple Design that is clear and not overly complex in layout, processes, functionality, etc.
* Real time class check-in via iPad or Smartphone
* A monthly fee that fits into my very small business budget

My initial experience has been 100% positive and I am very excited about using more of the features!

My only "cons" are really more of "wish list" of features I would like to see in the future:
* Facebook (and other social media) widget
* Ability to upload CSV files from my own dashboard (although the Punchpass people will do this for me now)
* Ability to change my logo (again, Punchpass will do this for me, so it's not a problem - just me wanting to be all self-sufficient)

Liking what I see so far.

Nov 04, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far I'm liking what I'm seeing with this software. I was looking for a program to track how many people attend any given class, and the kind of pass they use. I'm really happy with the service and communication with the administrators of Punchpass. There are still some bugs to work out, and some additional features I would like to see, but all in all, I think this is going to be a great asset to my company.

I don't know all the features I want to see yet, because I am still getting use to the program. Maybe one major feature would have a phone or tablet ap that works offline, so that I can take attendance without requiring an internet connection (the one at the studio I use isn't always reliable), and then sync the information when I am at a stable connection.

awesome and easy to use!

Oct 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i have been looking for a studio software that first and foremost was intuitive and easy for my instructors to use, and punchpass has nailed it! in addition to a great product, the customer service has been outstanding: with one on one quick responses from the founder himself. we are very happy with punch pass!!

Punchpass is the BEST purchase I have ever made for my Studio

Oct 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Punchpass is simply fantastic. Easy to use, easy to set up and the features are very helpful. I wonder now how I lived without it at the Studio. I can check in 80 plus students in less that 10 minutes. I am a very satisfied customer and I recommend this program 100%.

PunchPass

Oct 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This service has provided me with what feels like 3 extra employees! It has streamlined my recording, my book keeping and my ability to analyze what is happening! At this point in the development of my studio, I could not be without it! Response time for questions is almost immediate, suggestions are always followed up on, and the ease with which I can now get my attendances recorded is perfect! Thank you to Chris Patton! Your PunchPass is A+ and I am grateful every day for its inception!

PunchPass changed my life

Oct 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had ( and still have!) a small growing fitness business..primarily dance fitness classes. I was using paper cards and it was making my life crazy.. People would lose them, and expect me to know what was on them, etc. Chris approached me to use his product in the first stages..and I have been with him and Punchpass ever since. It is the perfect tool for my business and to GROW my business. Every time I grow, and need something I have asked Chris.. and he has either made it happen or has found an even better solution. My clients love the ease of check in now. I have also referred many of my Fitness friends to use Punchpass and have heard nothing but happy stories. I am able to keep track of my clients needs and get in contact with them so easily now.

Organized at last!

Oct 15, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am the kind of person who likes everything in it's place. My business grew so fast I was creating different systems of organization to keep track. The only thing was there were so many different systems I couldn't keep track of customers, attendance, who paid what and when, which customers were active and on and on...until I learned of PunchPass.
Now I have one system which handles everything. I have been fortunate enough to grow with the added features PunchPass has developed over time. Every time I contacted them with a problem or needed report it was developed or added giving me a solution.
I have given them the highest rating except for ease of use. To be clear it is easy to use, but first you need to climb the learning curve. I tell each of my teachers who use it that they have to make all the common mistakes, then the system is very intuitive and easy.
In sum PuchPass is an integral part of my business, Hot Yoga Burlington, Vermont