--- title: "Punchpass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Punchpass Software - reviews, pricing plans, popular comparisons to other Club Management products and more." source_url: "https://www.capterra.com/p/133857/Punchpass/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Punchpass Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Punchpass ## What is Punchpass? Punchpass Studio Management Software caters to individuals or businesses seeking feature-rich fitness studio software, yoga studio software, or gym management software. Our platform simplifies customer management, class attendance tracking, and pass and membership sales. Optional features include online classes, family accounts, a video library, automated email workflows and more. Easily publish schedules, accept reservations for classes, workshops, and special events, and facilitate online pass sales. Host both live and on-demand video classes seamlessly. Punchpass ensures ease of use for you, your team, and your customers. It offers simplicity, flexibility, and all necessary features at an affordable price. At Punchpass we revel in doing things differently. We believe in thriving active communities where everyone belongs - all ages, all abilities, all bodies. We want to help you nurture and grow your business without limitations - sign up for our free trial to discover more! ## What is Punchpass used for? [Yoga Studio](https://www.capterra.com/yoga-studio-software/)[Reservations](https://www.capterra.com/reservations-software/)[Fitness](https://www.capterra.com/fitness-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 192 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price $59 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Club Management / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2026 - Club Management / 2026 - Dance Studio / 2026 - Fitness / 2026 - Personal Trainer / 2026 - Reservations / 2026 - Yoga Studio / 2026 - Pilates Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2026 - Dance Studio / 2026 - Fitness / 2026 - Personal Trainer / 2026 - Pilates Studio / 2026 - Yoga Studio / 2026 Do you work for Punchpass?[Manage this product listing](https://www.g2.com/products/punchpass/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Punchpass 4.8 (192) VS. [4.3 (333)](https://www.capterra.com/p/197172/bsport/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $150 Per Feature, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (190) Ease Of Use 4.1 (333) Value For Money 4.8 (169) Value For Money 4.0 (322) Customer Service 4.9 (185) Customer Service 4.5 (333) ## Punchpass alternatives [4.8 (90)](https://www.capterra.com/p/179634/OfferingTree/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [4.0 (2,996)](https://www.capterra.com/p/40229/MINDBODY/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/40229/MINDBODY/) [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) [4.4 (613)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145039/WellnessLiving/) Highest Rated [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) [4.8 (132)](https://www.capterra.com/p/161944/Eversports-Manager/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161944/Eversports-Manager/) [View all alternatives](https://www.capterra.com/p/133857/Punchpass/alternatives/) ## FAQs about Punchpass Overview ### What problems does Punchpass solve? Punchpass solves the daily chaos of running classes by centralizing scheduling, bookings, attendance, passes, payments, waivers, and client communication in one system. It cuts paperwork, manual reminders, and check-in delays while making online and in-person registration easier. Yoga studios, fitness instructors, dance programs, and solo studio owners benefit most. Answer based on 171 reviews Overview ### Which roles and teams benefit most from Punchpass? Punchpass is most used by studio owners, founders, and executive leaders running yoga, fitness, and wellness businesses. Instructors, teachers, and administrative teams rely on it to manage class schedules, memberships, attendance, and client bookings, while directors use it to streamline daily operations, reduce manual tasks, and support a smoother customer experience. Answer based on 188 reviews Overview ### What company size and industries is Punchpass built for? Punchpass is built mainly for small fitness businesses, with 99% of reviewers from small businesses and 73% in Health, Wellness and Fitness. It serves independent yoga, dance, and group fitness studios, instructors, and personal trainers, with additional use in Sports at 8% and Professional Training & Coaching at 3%. Answer based on 190 reviews Features and Usability ### What are the key features of Punchpass? Punchpass includes core studio management features like class management, class scheduling, attendance tracking, online booking, and membership management. Differentiating capabilities include pass options, automated email reminders, client profiles, Zoom and website integration, plus mobile access. Reviewers also frequently mention its easy interface and responsive customer support. Answer based on 112 reviews Pricing ### How much does it cost and what fees or limitations are included? Punchpass starts at $59/month for the Grow plan, with Flow at 99 and Pro at 149, plus a two-week free trial with no credit card. Reviewers often call it affordable and cost-effective, though some small businesses say higher tiers and feature access can feel pricey or overwhelming. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does Punchpass integrate with? Punchpass integrates with Stripe for payments, Mailchimp and MailerLite for email marketing, and Zoom Workplace for online classes. Reviewer mentions center on Stripe and Mailchimp, with Zoom also confirmed for virtual sessions. The official catalog shows a small integration set focused on billing, communications, and remote instruction. Answer based on 35 reviews Getting Started and Support ### What training and onboarding options does Punchpass offer? Punchpass provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided setup and instruction, while documentation and videos give users written and visual reference materials for self-paced learning and review. Answer based on 9 reviews Getting Started and Support ### What customer support options does Punchpass offer, and how do users rate the experience? Punchpass offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, clear, friendly, and handled by real people, with helpful articles and training resources. A few reviewers mention occasional glitches or misunderstandings, but most say issues are resolved quickly and communication stays strong. Answer based on 112 reviews Ease of use ### How easy is Punchpass to use for studios and clients? Punchpass makes class scheduling and pass management easy for many studios, solo instructors, and clients. Owners often find the setup intuitive and daily tasks simple on web and mobile, while some students face a learning curve with booking flow, app discovery, and buying multiple classes or passes at once. Answer based on 81 reviews ## Who uses Punchpass? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 951 Club Management reviews Capterra data shows that buyers of yoga studio software rank the following features as their top priorities: - **Online Booking** (**73%** of reviewers rated this feature as critical) - **Credit Card Processing** (**65%**) - **Class Management** (**61%**) Punchpass supports all three features that reviewers rate most highly: **Online Booking**, **Credit Card Processing**, and **Class Management**. Together, these capabilities help yoga studios accept reservations online, process payments efficiently, and keep class schedules organized, allowing teams to manage daily operations with less manual work and deliver a better experience for clients. Online Booking 4.8 (72) 77.78% of 72 reviewers that rated this feature as important or highly important With this capability, you can easily let clients book classes online, manage class sizes, and automate Zoom link delivery. Reviewers appreciate how simple and reliable the booking process is, noting increased enrollments and that clients find it intuitive and efficient. Credit Card Processing 4.8 (53) 75.47% of 53 reviewers that rated this feature as important or highly important Accept and process credit card transactions Class Management 4.8 (26) 73.08% of 26 reviewers that rated this feature as important or highly important Create and schedule group classes, recurring appointments, and private sessions, etc. Membership Management 4.6 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Online Payments 4.7 (29) 62.07% of 29 reviewers that rated this feature as important or highly important Accept and process online payment transactions Calendar Management 4.8 (77) 75.32% of 77 reviewers that rated this feature as important or highly important Punchpass offers a clear, interactive calendar that helps you schedule, update, and display classes or events. Users think it’s easy to manage recurring sessions, post cancellations, and make updates, though some wish for better navigation and private appointment options. Punchpass 79 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Punchpass offers a clear, interactive calendar that helps you schedule, update, and display classes or events. Users think it’s easy to manage recurring sessions, post cancellations, and make updates, though some wish for better navigation and private appointment options. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Exercise Library: Database of frequently used, popular workout routines - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fitness Assessments: Administer standardized fitness assessments to gauge current fitness level - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - In-person Trainer: Designed for trainers who offer in-person sessions - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Online Booking: With this capability, you can easily let clients book classes online, manage class sizes, and automate Zoom link delivery. Reviewers appreciate how simple and reliable the booking process is, noting increased enrollments and that clients find it intuitive and efficient. - Online Payments: Accept and process online payment transactions - Online Trainer: Designed for trainers who offer online sessions - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.6 (175) 4.6 Based on 175 reviews ## Pricing Value for money 4.8 (169) Free Trial [View pricing plan details](https://www.capterra.com/p/133857/Punchpass/pricing/) Grow $59.00 Flat Rate,Per Month It includes: - Accept Customer Reservations - Online Payments (via Stripe) - Unlimited Classes - Automated & Custom Email Communications - Custom Email Creation and Delivery - Customer Self Check-in - Full Reporting - Live Online Classes via Zoom Integration - Online Class Schedule - Book Private Sessions - Unlimited Passes - Unlimited Instructors and Users - Simple Website Integration - Support for No-Shows and Late Cancels - Waitlists for Full Classes - Collect Online Waivers - Customer Logins and Accounts - Passes and Instructors - Sell Tickets for One-Click Book & Pay Flow $99.00 Flat Rate,Per Month It includes: - Unlimited Classes - Waitlists for Full Classes - Online Payments (via Stripe) - Simple Website Integration - Book Private Sessions - Sell Recurring Memberships - Discount Codes - Online Gift Cards - Donation-based Passes - Separate Calendar for Appointments - Support for No-Shows and Late Cancels - Unlimited Passes - Unlimited Instructors and Users - Automated & Custom Email Communications - Accept Customer Reservations - Collect Online Waivers - Content Library for on-Demand Videos and Documents - Custom Email Creation and Delivery - Customer Logins and Accounts - Customer Self Check-in - Full Reporting - Live Online Classes via Zoom Integration - Mailchimp Integration - Multi-Day Class Series - Online Class Schedule - Passes and Instructors - Private 1-on-1 Sessions - Sell Tickets for One-Click Book & Pay Pro $149.00 Flat Rate,Per Month It includes: - Unlimited Instructors and Users - Simple Website Integration - Mailchimp Integration - Content Library for on-Demand Videos and Documents - Sell Recurring Memberships - Waitlists for Full Classes - Discount Codes - Online Gift Cards - Donation-based Passes - Separate Calendar for Appointments - Create Custom Intake Forms - Enhanced Customization Options - Customer Tagging - Enhanced Data Collection Options - Multi-Day Class Series - Support for No-Shows and Late Cancels - Sell Tickets for One-Click Book & Pay - Private 1-on-1 Sessions - Collect Online Waivers - Passes and Instructors - Accept Customer Reservations - Online Payments (via Stripe) - Unlimited Classes - Automated & Custom Email Communications - Custom Email Creation and Delivery - Customer Self Check-in - Full Reporting - Live Online Classes via Zoom Integration - Online Class Schedule - Book Private Sessions - Unlimited Passes - Customer Logins and Accounts Value for money 4.8 (169) 4.8 Based on 169 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ MailerLite](https://www.capterra.com/p/136603/MailerLite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (185) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (185) 4.9 Based on 185 reviews ## User reviews Overall rating 4.8 Based on 192 reviews Filter by rating 5(166) 4(25) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Brittany F. Owner Health, Wellness and Fitness ### "Amazing product at a reasonable price." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 Excellent. I am very happy with the product. Students are not having any issue using it for sign up. Pros It met my needs at a fiar price, and the help feature allowed me to immediately answer any questions I had. Cons Integrating into my website was a bit confusing, but the help feature answered all of my questions with step by step instructions. Also, I wish that there was a physical device to have in studio to take payments on instead of having to type cards in manually. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Punchpass Price and recommendation from a colleague. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SV susan V. Artistic Director Performing Arts ### "Give Punchpass a Try" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2026 Easy, clear, helpful and overall awesome experience thus far. For a small business with 1 employee (me) Punchpass makes it super easy to keep track of everything. Pros The ease of the platform, the interface, the simplicity. The fact that I can continue to accept venmo & zelle payments from clients and the platform records those transactions making it much easier for both the admin side and the user side. The price point is reasonable and the CUSTOMER SERVICE IS FANTASTIC! They are quick to respond to individual questions. Cons So far I have nothing negative to say, only that I should have done my research sooner on other options besides Wix. I was trapped inside Wix's platform for payments, attendance etc... Switched from [Wix](https://www.capterra.com/p/169007/Wix/) [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) Wix bookings is the opposite of punchpass. You get trapped in their system. If i offer a 10 class pass wix considers that a subscription. So if someone had only 1 class remaining and they wanted to book 2 classes in one day that became a huge problem. I would have to "sell and other subscription" to the client and it was just very user unfriendly. Also, wix couldnt track zelle or venmo so i would have to manually add class packages/subscriptions to their accounts when i received a zelle or venmo. BTW, i did the 2 week trail of Punchpass and beta tested it hard on my own. Once that was successful I implemented it all on my own. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ES Elizabeth S. Owner Recreational Facilities and Services ### "Great app, good value. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 My experience has been great, we’ve been using Punchpass since 2021 and we only experienced outage once and it was due to a global internet failure. We are quite happy with the app. Pros It’s a versatile app easy to use for clients and users, is always integrating new features. They have great customer service and it’s a great tool for its price. Cons I would like it to be able to help the payroll processing, something that MindBody does, also, would like to have more options to establish a virtual Studio. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We needed a more economic option with better customer service and less outages. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reasons for choosing Punchpass Seemed easier to use and had bad reviews from the other two when asked peers. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BT Brianna T. Founder Health, Wellness and Fitness ### "Happy to recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 2, 2026 Pros I am able to access my pilates classes no problem using the built in punchpass system. I get notifications via the system that are super helpful. Cons I don't have any complaints about Punchpass. It is a great service that does what it says it does. No notes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL LYNN L. Yoga Instuctor Recreational Facilities and Services ### "Problems are infrequent " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 PP is a pleasant experience 95% of the time. I don’t worry that it may cause problems and frustrations. Pros User friendly, intuitive, fast. I can navigate the site fairly quickly and easily, but I’m a teacher. The students get tripped up easier. Cons Can be glitchy at times, ie, checking in names can be slow and holds up the check-in process. Then the class begins late. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jon S. Owner Health, Wellness and Fitness ### "Huge step up " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 So far, much improved experience. A CRM that I use mostly for small group training classes but also for 1:1 personal training clients. Not the cheapest but def worth the cost considering the functionality. I’d consider it a huge upgrade over “rectangle” Pros Much nor intuitive than previous software. Charges every 4 weeks rather than monthly. Allows for late cancel fees and cutoff times. Great for solo entrepreneurs who may not have a ton of funds. Cons The stripe integration is a bit…strange. It’s not a complete integration and takes some time to get used to. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Limited class functionaliry. Expensive processing fees for EFT Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 16, 2026 Thanks for leaving such a thoughtful review 🙏🏼 AK Ali K. Business Owner, Physical Therapist Health, Wellness and Fitness ### "Outstanding experience with Punchpass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2026 Excellent-- I have recommended Punchpass to other physical therapy small business owners who teach group classes! Pros Outstanding customer service 100% of the time! Simple to use-- for both administrator and customers. Cons Would love additional Waiver options so I can have a customized Waiver for each class that I am offering. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Punchpass Price point, options available for customizing, simplicity, and customer service Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 16, 2026 Thanks for your beautiful feedback, and for being part of the Punchpass community 😊 OR Owen R. Founder and Owner Professional Training & Coaching ### "Punchpass for the Win" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Very positive. It’s been a fantastic and necessary addition to my business and has enhanced the overall customer and backend experience. Pros The ease of use, reliability, and responsiveness of Punchpass make it very appealing as a user. The Banyan price point is very fair for what it offers. Cons Would like to be able to have a “cart” for customers who are purchasing multiple passes, rather than having to go back in multiple times to purchase individual passes. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Needed to process Fred if card transactions for international customer base. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reasons for choosing Punchpass For the aforementioned reasons. It’s an overall great product! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 28, 2026 Thanks for a great review! 😊 KS Kylie S. Owner Health, Wellness and Fitness ### "The perfect software for our boutique fitness program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 Pros Learning curve, easy to make edits and changes, great value, easy for clients...we have used other softwares and this one is by far the best. Cons No issues yet. We do have to upgrade for members to be on automatic tuition payments, but that's all I can think of. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Not user friendly, not easy to make changes, too pricey for what we were looking for Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 28, 2026 Love this! Thanks for taking the time to leave a review 😊 Micki P. Owner Health, Wellness and Fitness ### "Elite Customer Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 13, 2026 My overall experience has been excellent, especially with the staff. Changing to Punchpass was scary at first but well worth it. Pros The prompt response from their team. Always had a response within an hour, which I have been with other software companies and that has taken days. I am impressed! They are patient, explain everything thoroughly, and problem solve with me on the call and give me different options to look at. I highly recommend! Cons Sometimes difficult to navigate...to many steps. Once I learned the system it did get easier. I would like to see less steps in the future if possible. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 28, 2026 Thanks for such a thoughtful review! Our team work hard to understand the needs of every business we support and it means a lot to have that recognised 🙏🏼 [View all Reviews](https://www.capterra.com/p/133857/Punchpass/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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