--- title: "Punchpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Punchpass the right Yoga Studio solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133857/Punchpass/reviews/" page_type: "reviews" language: "en" --- Punchpass 4.8 (190) [View alternatives](https://www.capterra.com/p/133857/Punchpass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Punchpass Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SF Stephanie F Owner and Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “My clients love the Content Library option and the ease with which they can sign up for classes online and have the Zoom links delivered to their inbox before every class.“ May 13, 2025 JS Jon S OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “It’s not a complete integration and takes some time to get used to.“ June 12, 2026 BT Brianna T FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I get notifications via the system that are super helpful.“ July 2, 2026 KR Kim R OwnerPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “I would think it also makes it less likely they will purchase more than 1 series due to the lack of ease with multiple purchases.“ February 20, 2025 KS Kylie S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Learning curve, easy to make edits and changes, great value, easy for clients...we have used other softwares and this one is by far the best.“ April 23, 2026 SL Su L OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “One thing - I wasn't aware that a new student hadn't completed her details so she missed out on an important message when I emailed the class.“ January 22, 2025 EN Erica N OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I started using PunchPass in 2020 when I had to limit class sizes and haven’t looked back even though I could discontinue I like what it offers!“ May 13, 2025 KB Katrina B OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Some of the structure of the passes are strange and wish there was an automatic renewal option“ May 13, 2025 ## Showing most helpful reviews Showing 1-25 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micki P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Elite Customer Service!" April 13, 2026 5.0 My overall experience has been excellent, especially with the staff. Changing to Punchpass was scary at first but well worth it. Pros The prompt response from their team. Always had a response within an hour, which I have been with other software companies and that has taken days. I am impressed! They are patient, explain everything thoroughly, and problem solve with me on the call and give me different options to look at. I highly recommend! Cons Sometimes difficult to navigate...to many steps. Once I learned the system it did get easier. I would like to see less steps in the future if possible. Review Source Response from Punchpass April 28, 2026 Thanks for such a thoughtful review! Our team work hard to understand the needs of every business we support and it means a lot to have that recognised 🙏🏼 ES Elizabeth S. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Great app, good value. " August 3, 2026 5.0 My experience has been great, we’ve been using Punchpass since 2021 and we only experienced outage once and it was due to a global internet failure. We are quite happy with the app. Pros It’s a versatile app easy to use for clients and users, is always integrating new features. They have great customer service and it’s a great tool for its price. Cons I would like it to be able to help the payroll processing, something that MindBody does, also, would like to have more options to establish a virtual Studio. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Punchpass Seemed easier to use and had bad reviews from the other two when asked peers. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We needed a more economic option with better customer service and less outages. Review Source VR Verified Reviewer Yoga studio manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Poor Customer service " February 28, 2019 1.0 Just frustrated with the level of support punchpass offers. Have since looked to moving to MindBody with improved customer service. Pros Cheaper than the competitors in the booking market. Cons Customer service was very poor. Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers. Review Source AK Ali K. Business Owner, Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Outstanding experience with Punchpass" June 10, 2026 5.0 Excellent-- I have recommended Punchpass to other physical therapy small business owners who teach group classes! Pros Outstanding customer service 100% of the time! Simple to use-- for both administrator and customers. Cons Would love additional Waiver options so I can have a customized Waiver for each class that I am offering. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Price point, options available for customizing, simplicity, and customer service Review Source Response from Punchpass June 16, 2026 Thanks for your beautiful feedback, and for being part of the Punchpass community 😊 CR Carl R. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Good program, easy to use, strong support" January 19, 2026 4.0 Integration was strong and easy. I like the program. Learning was not difficult and the program serves my pickleball community well. Pros Client Support is strong, Learning curve is medium. Every time I’ve sent an email to the support staff my return reply comes promptly. Cons Punchpass does not allow me to have a membership as an initial gate to my events. I would prefer being able to require a membership in order to get to my events that require an additional payment Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) My WIX website would overload when I opened registration for my events. Review Source OR Owen R. Founder and Owner Professional Training & Coaching Used the software for: 2+ years ### "Punchpass for the Win" April 24, 2026 5.0 Very positive. It’s been a fantastic and necessary addition to my business and has enhanced the overall customer and backend experience. Pros The ease of use, reliability, and responsiveness of Punchpass make it very appealing as a user. The Banyan price point is very fair for what it offers. Cons Would like to be able to have a “cart” for customers who are purchasing multiple passes, rather than having to go back in multiple times to purchase individual passes. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Punchpass For the aforementioned reasons. It’s an overall great product! Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Needed to process Fred if card transactions for international customer base. Review Source Response from Punchpass April 28, 2026 Thanks for a great review! 😊 LR Liz R. Yoga Teacher and Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "PunchPass is the Best!" November 14, 2025 5.0 The customer service is excellent. The team at PunchPass have always been attentive and timely with any questions that I have had over the past 5 years. Pros Has all the right features for a reasonable price and PunchPass is always adding new and improved features. Cons Would like a user friendly way for someone to sign up and bring a friend. Everyone wants to share their experience. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Punchpass Customer service and ease of use. It checked all the boxes for the features our studio needs. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY got too pricey for what we needed. Review Source Response from Punchpass December 19, 2025 Thanks for taking the time to leave a review! Love that perspective that "everyone wants to share their experience" - we'll see what else we can do to help 🙏🏻 JS Jon S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Huge step up " June 12, 2026 5.0 So far, much improved experience. A CRM that I use mostly for small group training classes but also for 1:1 personal training clients. Not the cheapest but def worth the cost considering the functionality. I’d consider it a huge upgrade over “rectangle” Pros Much nor intuitive than previous software. Charges every 4 weeks rather than monthly. Allows for late cancel fees and cutoff times. Great for solo entrepreneurs who may not have a ton of funds. Cons The stripe integration is a bit…strange. It’s not a complete integration and takes some time to get used to. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Limited class functionaliry. Expensive processing fees for EFT Review Source Response from Punchpass June 16, 2026 Thanks for leaving such a thoughtful review 🙏🏼 LL LYNN L. Yoga Instuctor Recreational Facilities and Services Used the software for: 1-2 years ### "Problems are infrequent " July 2, 2026 5.0 PP is a pleasant experience 95% of the time. I don’t worry that it may cause problems and frustrations. Pros User friendly, intuitive, fast. I can navigate the site fairly quickly and easily, but I’m a teacher. The students get tripped up easier. Cons Can be glitchy at times, ie, checking in names can be slow and holds up the check-in process. Then the class begins late. Review Source BT Brianna T. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy to recommend " July 2, 2026 5.0 Pros I am able to access my pilates classes no problem using the built in punchpass system. I get notifications via the system that are super helpful. Cons I don't have any complaints about Punchpass. It is a great service that does what it says it does. No notes. Review Source LR Lauren R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love punchpass - signed, a small business owner " May 13, 2025 5.0 10/10 - I have been using for 6 years and have zero plans to move away from punchpass. The value is stellar. Pros It’s really easy to use. Simple product. I also love the real time customer support. That’s probably my favorite feature, human support in 2025. Cons There are some small software enhancements to be made but usually I find it’s just a matter of time before they are updating it or if it submit a request they will try their best to accommodate my enhancement request. Alternatives considered [Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Punchpass Value and customer service as well simplicity of use on both my end and the customer Review Source DP Diane P. Owner Sports Used the software for: 2+ years ### "Happy Costumer " May 13, 2025 5.0 I have been a costumer for more than 5 years, and Punchpass has made the administrative side of my business much more streamlined. I love that clients can sign up for classes and pay for passes quickly and easily. Pros Customer service is top notch. They are attentive and open to feedback and always adding new features based on feedback. Cons I wish it had more options in the "Report" section. I am hoping my ideas are considered in the future. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[RhinoFit](https://www.capterra.com/p/166393/RhinoFit/) Reason for choosing Punchpass Ease of use and simplicity and ability to talk to a human Review Source VS Vickie S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple and professional " May 15, 2025 5.0 Punchpass has been a game changer for our classes. Ease of use for both clients and owner rank the top qualities I love about Punchpass. Pros I love how simple it is! I can access my site and see immediately how many people are signed up for a class. I can easily cancel a class, sign people in or add new members. Cons I can’t see video stats on how many times a video is watched in order to know what’s most popular. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Cost. Ease of use. \[sensitive content hidden\]was great to work with. Review Source Response from Punchpass May 21, 2025 Thanks for such a great overview of your experience with Punchpass, we love that it's working so well for you and appreciate your ongoing support 🙏🏻 TL Tracy L. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "I love punchpass" March 26, 2025 5.0 I consider this software essential to my business. As a solo owner operator it makes my studio life easy. Pros If i had to pick one thing about Punchpass above all others, it would be ease of use. It is straightforward and intuitive. If I could pick two things, I think the customer service is awesome. Cons nothing comes to mind on what I like least Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass ease of use and the features that I knew I wanted and needed Review Source Response from Punchpass April 1, 2025 Thanks for taking the time to leave such a great review, we really appreciate your support 😊 SL Su L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "It works beautifully!" January 22, 2025 5.0 Overall, it's been a good experience - learning curve was not too steep and now I'm loving the whole system. Pros Loving it now... Had a few glitches setting up but once I understood the system better, all went smoothly and students are now beginning to buy passes and book their classes, too. Cons I think I needed a little more information about how the passes linked with the classes, and the variations I needed to set to make it work... One thing - I wasn't aware that a new student hadn't completed her details so she missed out on an important message when I emailed the class. The system didn't flag that an email address was missing. Is it possible to add this flag? Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass better product overall, easy to navigate Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is cheap but it's a lot of work keeping everything on track! Review Source aB ashley B. Owner Professional Training & Coaching Used the software for: 2+ years ### "Punchpass is #1!" October 17, 2024 5.0 Punchpass has grown with me and I appreciate the support and the continuous development/improvement of the software. Pros Punchpass customer service can't be beat. Everyone is so helpful and intelligent. They go above and beyond to help me make Punchpass work for my business. Cons There is nothing I don't like about Punchpass. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass MindBody way too expensive and complicated. Free Trial on PP sold me. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Too complicated and manual to be building a database by myself Review Source Response from Punchpass November 12, 2024 Thanks Ashley!! We're so glad that Punchpass is the perfect fit for you and your business 🙏 SG Samantha G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Punchpass — the best customer service! " August 6, 2024 5.0 Our experience with Punchpass has been very positive. We love the PWA instead of a traditional app (which would ultimately take more money from each sale!). Pros Punchpass customer service is top notch. I get everything I need with the software without being nickeled and dimed to death like other softwares. It’s easy to use and intuitive for our teachers and clients. Online classes are a breeze with the Zoom integration. Cons I would love to see more automations! And for customers to be able to buy more than one pass at a time. Gift cards have been a challenge, as well. I’d love the option to pass credit card fees to the customer. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass The cost, customer service, and online class integration were all much better. Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) Needed a full studio management software. Review Source Response from Punchpass August 22, 2024 Thanks for taking the time to leave such a great review! We agree that the PWA definitely has a lot of advantages over a traditional app and love that it's working so well for you and your community 🙏 JW Johnny W. Yoga Teacher Sports Used the software for: 2+ years ### "Great yoga and fitness studio business solution" December 10, 2025 5.0 Love them at Punchpass. Hope they go from strength to strength because they are a company worth supporting. Pros Beyond great customer support. Simple integration with Zoom and Stripe. Simple to use from a business point of view and, more importantly, very intuitive and easy to use from a client/customer point of view. With the great new app, even better value for money. Highly recommended. Cons Minor stuff with some of the workflow and reports, but nothing unusual, as each business has unique requirements. Review Source Response from Punchpass December 19, 2025 Thanks for leaving us such awesome feedback! We're definitely not slowing down anytime soon 😊 CR Cathrina R. Yoga studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Real actual human customer service 10/10" February 23, 2025 5.0 I love it and have recommended it to another studio (Namami Yoga, also in Western Australia) and another business in Queensland (Harmonic Egg) who are considering swapping over to you. So, my experience is positive enough to refer it on! Pros Customer service is a human being who replies to emails! And that I don't have a bot as my first point of contact. The day you turn to bots and that is the day I look elsewhere! Cons The development of an idea - for example, I really want memberships to have a minimum (EG. a customer takes out a memberships and they cannot self-cancel until the 3 month minimum period is up)...and I have suggested this, and CS tells me it's in the works. So for my business, the self-cancel feature is defeated by not having minimum membership periods. I love that I can suggest something, but sometimes wish it could be turned around a little faster :) Review Source Response from Punchpass July 10, 2025 Thank you so much for your honest review! Wanted to just point out we now DO have minimum required membership periods before a customer is able to cancel. It's been quite popular since we added it! 🙏 GB GINA B. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Punchpass is great for a busy personal trainer" May 13, 2025 5.0 Excellent customer service. Great program design and ease of use. Punchpass helps me stay organized. I love how I can check my schedule with a quick tap of my app on my home screen so I always know what appointment is next! Pros I am a busy personal trainer and need a scheduling system that is easy and also that has great customer service. Punchpass does all of the above. I appreciate their quick response to all my questions. My clients enjoy using the app which is very important. I enjoy the ease of use for my studio day to day appointments. Cons It would be great if my clients could choose a class to purchase and then choose a quantity. Review Source NB Natalie B. Wellness Manager Hospitality Used the software for: 6-12 months ### "Highly recommend" June 9, 2025 5.0 Great, made bookings so much easier and brings us more business. Whenever we need help, their staff is available in no time. Pros Easy to use for both customer and provider. Punchpass has the best customer service I have ever experienced. Cons I wish it could integrate with our other appointment program (Alice) to automatically sync subscriptions in both applications Review Source Response from Punchpass December 19, 2025 Thank you! We're absolutely committed to prompt, friendly, human support and I'm really happy that's been your experience 😊 JH Josh H. VP Health, Wellness and Fitness Used the software for: 1-2 years ### "Fitness and Boxing Club " May 13, 2025 5.0 Started using punch pass about 18 months ago. Our members love it and find it very easy to learn. Pros Very user friendly from a customer's point of view and easy from an admin point of view Cons There is absolutely nothing I can point out that i do not like Review Source MR Meryann R. Owner Sports Used the software for: 1-2 years ### "Punchpass Review" May 13, 2025 5.0 It has been great and a very good experience. Pros Is a very easy platform to use and very friendly. Cons It doesn't give reports about the instructors payroll. Review Source AL Annie L. Co-Owner and Manager Education Management Used the software for: 1-2 years ### "Would be more helpful with a few tweeks" February 7, 2025 4.0 Pros Less paperwork to keep track of and file Cons I can't seem to get it to where my students are able to sign themselves in. I also wish the notification that is emailed about expiring and full passes/punches would have the option to send as a TEXT. Review Source MEP Maria Eleonora P. Owner Entertainment Used the software for: I used a free trial ### "Definitely recommended" December 13, 2024 5.0 A generally good experience with this app. Pros Perfect for small businesses, good value compared to a convenient price. Cons Some missing integrations and customization opportunity, for example in the payment process and marketing automation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.