# Punchpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Punchpass the right Yoga Studio solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133857/Punchpass/reviews/ --- Punchpass 4.8 (189) [View alternatives](https://www.capterra.com/p/133857/Punchpass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Punchpass Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SF Stephanie F Owner and Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “My clients love the Content Library option and the ease with which they can sign up for classes online and have the Zoom links delivered to their inbox before every class.“ May 13, 2025 JS Jon S OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “It’s not a complete integration and takes some time to get used to.“ June 12, 2026 SG Sandy G Founder, PresidentHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I've been able to offer 1:1 sessions, group classes, workshops, and access to a library of recorded workouts to customers all over the world. “ August 1, 2024 OL Ona L Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I don’t want to pay extra for the ability to have my clients log in & see where they’ve signed up, but that’s my only complaint.“ August 2, 2024 IB Inga B Yoga TherapistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “The system sends automated reminders for upcoming classes and appointments, helping to reduce no-shows and keep clients engaged.“ August 1, 2024 SS Stephanie S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Their Reports options are not as detailed as some other platforms, but I am not in need of such detailed reports on a regular basis.“ August 8, 2024 KA Karen A Owner, primary teacherHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Punchpass also provides email templates and automation features that have improved my communication with my students.“ August 5, 2024 KR Kim R OwnerPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “I would think it also makes it less likely they will purchase more than 1 series due to the lack of ease with multiple purchases.“ February 20, 2025 ## Showing most helpful reviews Showing 1-25 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micki P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Elite Customer Service!" April 13, 2026 5.0 My overall experience has been excellent, especially with the staff. Changing to Punchpass was scary at first but well worth it. Pros The prompt response from their team. Always had a response within an hour, which I have been with other software companies and that has taken days. I am impressed! They are patient, explain everything thoroughly, and problem solve with me on the call and give me different options to look at. I highly recommend! Cons Sometimes difficult to navigate...to many steps. Once I learned the system it did get easier. I would like to see less steps in the future if possible. Review Source Response from Punchpass April 28, 2026 Thanks for such a thoughtful review! Our team work hard to understand the needs of every business we support and it means a lot to have that recognised 🙏🏼 CR Carl R. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Good program, easy to use, strong support" January 19, 2026 4.0 Integration was strong and easy. I like the program. Learning was not difficult and the program serves my pickleball community well. Pros Client Support is strong, Learning curve is medium. Every time I’ve sent an email to the support staff my return reply comes promptly. Cons Punchpass does not allow me to have a membership as an initial gate to my events. I would prefer being able to require a membership in order to get to my events that require an additional payment Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) My WIX website would overload when I opened registration for my events. Review Source AK Ali K. Business Owner, Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Outstanding experience with Punchpass" June 10, 2026 5.0 Excellent-- I have recommended Punchpass to other physical therapy small business owners who teach group classes! Pros Outstanding customer service 100% of the time! Simple to use-- for both administrator and customers. Cons Would love additional Waiver options so I can have a customized Waiver for each class that I am offering. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Price point, options available for customizing, simplicity, and customer service Review Source Response from Punchpass June 16, 2026 Thanks for your beautiful feedback, and for being part of the Punchpass community 😊 VR Verified Reviewer Yoga studio manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Poor Customer service " February 28, 2019 1.0 Just frustrated with the level of support punchpass offers. Have since looked to moving to MindBody with improved customer service. Pros Cheaper than the competitors in the booking market. Cons Customer service was very poor. Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers. Review Source OR Owen R. Founder and Owner Professional Training & Coaching Used the software for: 2+ years ### "Punchpass for the Win" April 24, 2026 5.0 Very positive. It’s been a fantastic and necessary addition to my business and has enhanced the overall customer and backend experience. Pros The ease of use, reliability, and responsiveness of Punchpass make it very appealing as a user. The Banyan price point is very fair for what it offers. Cons Would like to be able to have a “cart” for customers who are purchasing multiple passes, rather than having to go back in multiple times to purchase individual passes. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Punchpass For the aforementioned reasons. It’s an overall great product! Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Needed to process Fred if card transactions for international customer base. Review Source Response from Punchpass April 28, 2026 Thanks for a great review! 😊 LR Liz R. Yoga Teacher and Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "PunchPass is the Best!" November 14, 2025 5.0 The customer service is excellent. The team at PunchPass have always been attentive and timely with any questions that I have had over the past 5 years. Pros Has all the right features for a reasonable price and PunchPass is always adding new and improved features. Cons Would like a user friendly way for someone to sign up and bring a friend. Everyone wants to share their experience. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Punchpass Customer service and ease of use. It checked all the boxes for the features our studio needs. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY got too pricey for what we needed. Review Source Response from Punchpass December 19, 2025 Thanks for taking the time to leave a review! Love that perspective that "everyone wants to share their experience" - we'll see what else we can do to help 🙏🏻 JS Jon S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Huge step up " June 12, 2026 5.0 So far, much improved experience. A CRM that I use mostly for small group training classes but also for 1:1 personal training clients. Not the cheapest but def worth the cost considering the functionality. I’d consider it a huge upgrade over “rectangle” Pros Much nor intuitive than previous software. Charges every 4 weeks rather than monthly. Allows for late cancel fees and cutoff times. Great for solo entrepreneurs who may not have a ton of funds. Cons The stripe integration is a bit…strange. It’s not a complete integration and takes some time to get used to. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Limited class functionaliry. Expensive processing fees for EFT Review Source Response from Punchpass June 16, 2026 Thanks for leaving such a thoughtful review 🙏🏼 KS Kylie S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The perfect software for our boutique fitness program" April 23, 2026 5.0 Pros Learning curve, easy to make edits and changes, great value, easy for clients...we have used other softwares and this one is by far the best. Cons No issues yet. We do have to upgrade for members to be on automatic tuition payments, but that's all I can think of. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Not user friendly, not easy to make changes, too pricey for what we were looking for Review Source Response from Punchpass April 28, 2026 Love this! Thanks for taking the time to leave a review 😊 LL LYNN L. Yoga Instuctor Recreational Facilities and Services Used the software for: 1-2 years ### "Problems are infrequent " July 2, 2026 5.0 PP is a pleasant experience 95% of the time. I don’t worry that it may cause problems and frustrations. Pros User friendly, intuitive, fast. I can navigate the site fairly quickly and easily, but I’m a teacher. The students get tripped up easier. Cons Can be glitchy at times, ie, checking in names can be slow and holds up the check-in process. Then the class begins late. Review Source BT Brianna T. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy to recommend " July 2, 2026 5.0 Pros I am able to access my pilates classes no problem using the built in punchpass system. I get notifications via the system that are super helpful. Cons I don't have any complaints about Punchpass. It is a great service that does what it says it does. No notes. Review Source JK Jane K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Thank you!" February 21, 2025 5.0 I really am happy with it, especially after having used another platform. Pros I LOVE how easy it is to use and customize. I also am so happy you are continuing to accept feedback and implement changes. Cons It would be great to add some search terms in the content library! Alternatives considered [Namastream](https://www.capterra.com/p/207379/Namastream/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass I had used Mindbody and Namastream while working at other studios and thought Punchpass was easier to use. I first used it as a student at another studio. Review Source Response from Punchpass April 1, 2025 Thanks Jane! We really appreciate your support 😊 EA Eder A. Owner and Director Performing Arts Used the software for: 1-2 years ### "Dance Business on Rental Studio & Home Office Approved" May 14, 2025 5.0 So far it’s great and it’s helped my business grow smoothly but I still think I haven’t really explored the great potential of all of its features. Pros The versatility to add discounts and easy-to-create scheduling capabilities are awesome. Cons Some older customers seem to have a hard time with it and getting their accounts started. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Easier to use and I don’t have that many students or members to move onto something bigger but I think Punchpass is a great contender. Review Source TL Tracy L. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "I love punchpass" March 26, 2025 5.0 I consider this software essential to my business. As a solo owner operator it makes my studio life easy. Pros If i had to pick one thing about Punchpass above all others, it would be ease of use. It is straightforward and intuitive. If I could pick two things, I think the customer service is awesome. Cons nothing comes to mind on what I like least Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass ease of use and the features that I knew I wanted and needed Review Source Response from Punchpass April 1, 2025 Thanks for taking the time to leave such a great review, we really appreciate your support 😊 KB Katrina B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Love punchpass " May 13, 2025 5.0 It’s been easy and seamless so far. Few little hiccups but some are on my end of learning how use. Pros Flexibility and ease of use. I was so glad they didn’t take me through a long tutorial Cons Not much I can complain about so far. Some of the structure of the passes are strange and wish there was an automatic renewal option Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Better Price and ease of use and more streamlined Review Source SL Su L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "It works beautifully!" January 22, 2025 5.0 Overall, it's been a good experience - learning curve was not too steep and now I'm loving the whole system. Pros Loving it now... Had a few glitches setting up but once I understood the system better, all went smoothly and students are now beginning to buy passes and book their classes, too. Cons I think I needed a little more information about how the passes linked with the classes, and the variations I needed to set to make it work... One thing - I wasn't aware that a new student hadn't completed her details so she missed out on an important message when I emailed the class. The system didn't flag that an email address was missing. Is it possible to add this flag? Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass better product overall, easy to navigate Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is cheap but it's a lot of work keeping everything on track! Review Source AM Ashley M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "2 years using PunchPass" September 5, 2024 5.0 The Yoga Dome has been using PunchPass for 2 years! We love how user friendly the entire system is for both teachers and students. Their customer service is outstanding and everyone is so friendly and helpful. Pros I love how easy breezy the system is for myself and clients. Cons No text messaging feature and having to wait a few hours for text support. Alternatives considered [OfferingTree](https://www.capterra.com/p/179634/OfferingTree/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing Punchpass Their customer service and how user friendly it is for both client and customer. Review Source Response from Punchpass September 10, 2024 Thanks for such a great review, we love supporting your beautiful business 🙏 SM Sheila M. Owner Director Health, Wellness and Fitness Used the software for: 2+ years ### "Saved by Punchpass!" August 5, 2024 5.0 From the beginning, a lifesaver, as I found Punchpass at the beginning of the Pandemic as I was trying to figure out how to stay afloat, and offer classes on line on Zoom while our brick and mortar yoga studio was closed over 5 months, and then beyond with limited spaces in class. We had never had an on line software system and I was able to transfer all my hand written "cards" to the system and offer students the classes they had pre paid for before the pandemic. Pros Ease of use, customer friendly, linking my Zoom classes seamlessly. Integrated into my website easily. I can quickly update classes and add workshops and events. Easy to reach out to customers and check in classes both in the studio and on line. While the customer service is all on line, I always get a quick and helpful answer to all my questions, no matter how small, or complicated! Cons Fewer financial tracking options and they are hard to decipher. Hard to know what a class truly brings in per class. Tickets vs passes are hard to track, especially if someone wants to change a class or opt-out or get a refund. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Price and ease and simplicity of use. Mindbody has a bad rap in our yoga industry, for being expensive. Review Source Response from Punchpass August 22, 2024 Thanks Sheila! We're reviewing and improving our reporting options in 2024 and will be adding some additional workflows available to make it even easier for you to track your financials and other data - stay tuned! JW Johnny W. Yoga Teacher Sports Used the software for: 2+ years ### "Great yoga and fitness studio business solution" December 10, 2025 5.0 Love them at Punchpass. Hope they go from strength to strength because they are a company worth supporting. Pros Beyond great customer support. Simple integration with Zoom and Stripe. Simple to use from a business point of view and, more importantly, very intuitive and easy to use from a client/customer point of view. With the great new app, even better value for money. Highly recommended. Cons Minor stuff with some of the workflow and reports, but nothing unusual, as each business has unique requirements. Review Source Response from Punchpass December 19, 2025 Thanks for leaving us such awesome feedback! We're definitely not slowing down anytime soon 😊 CR Cathrina R. Yoga studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Real actual human customer service 10/10" February 23, 2025 5.0 I love it and have recommended it to another studio (Namami Yoga, also in Western Australia) and another business in Queensland (Harmonic Egg) who are considering swapping over to you. So, my experience is positive enough to refer it on! Pros Customer service is a human being who replies to emails! And that I don't have a bot as my first point of contact. The day you turn to bots and that is the day I look elsewhere! Cons The development of an idea - for example, I really want memberships to have a minimum (EG. a customer takes out a memberships and they cannot self-cancel until the 3 month minimum period is up)...and I have suggested this, and CS tells me it's in the works. So for my business, the self-cancel feature is defeated by not having minimum membership periods. I love that I can suggest something, but sometimes wish it could be turned around a little faster :) Review Source Response from Punchpass July 10, 2025 Thank you so much for your honest review! Wanted to just point out we now DO have minimum required membership periods before a customer is able to cancel. It's been quite popular since we added it! 🙏 SF Stacy F. Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Punchpass review " December 11, 2025 5.0 Overall, I enjoy using Punchpass as an instructor when keeping attendance records. I definitely recommend. Pros There is a sense of ease when checking in customers who are attending class. You can mark attendance as each customer arrives. Cons There is a bit of a learning curve when needing to change a customer’s attendance for class. It took me a few extra minutes to figure it out. Review Source KD Kristina D. Owner Professional Training & Coaching Used the software for: 1-2 years ### "I've been using it for 4 years now. I highly recommend Punchpass. " May 13, 2025 5.0 Positive. I love how available the staff is any time I have an issue. They are so helpful. Pros ease of use, convenience in having all classes and appointments in one place Cons I would like a drop down menu as an option for appointments. I have various possible things people could set an appointment for. It would be very helpful to create that. Review Source MR Meryann R. Owner Sports Used the software for: 1-2 years ### "Punchpass Review" May 13, 2025 5.0 It has been great and a very good experience. Pros Is a very easy platform to use and very friendly. Cons It doesn't give reports about the instructors payroll. Review Source MD Mary D. Guest Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use with excellent customer support" February 4, 2025 5.0 Great! I've had no issues using it and I would definitely recommend this program to other studios. Pros It's very user friendly. With little guidance I was able to go in and figure out everything I needed to do for my role. Very intuitive and easy to use! Cons As a student it can be difficult to sign up for multiple classes at the same time. I often know I want to book every class under one teacher for the full month. Currently I select the class from the list, it opens a new page, and I sign up, but then I have to navigate back to the list and keep scrolling. It would be nice to be able to book a class from the calendar quickly without having to load a new page. Going to the sign up page and back to the schedule is a bit tedious. Some sort of booking window that pops up instead of opening a new page would make that more simple for students. Review Source AL Annie L. Co-Owner and Manager Education Management Used the software for: 1-2 years ### "Would be more helpful with a few tweeks" February 7, 2025 4.0 Pros Less paperwork to keep track of and file Cons I can't seem to get it to where my students are able to sign themselves in. I also wish the notification that is emailed about expiring and full passes/punches would have the option to send as a TEXT. Review Source BS Bonnie S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The best value " November 2, 2024 5.0 I’ve been using Punchpass for the last 6 years . I love it Pros It’s easy to use , it’s very affordable and meets all of my yoga studios needs Cons Limited features for reporting . I would like to see the reporting system more functional Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Cost of Punchpass was a big consideration Review Source Response from Punchpass November 12, 2024 Thanks for leaving us such a great review! We're currently working on adding some more reporting options that will be available in early 2025 - stay tuned 😊 Similar Products Featured ## Related categories [Yoga Studio](https://www.capterra.com/yoga-studio-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.