# Page 2 | Punchpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Punchpass the right Yoga Studio solution for you? Explore 187 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133857/Punchpass/reviews --- Punchpass 4.8 (187) [View alternatives](https://www.capterra.com/p/133857/Punchpass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Punchpass ## Showing most helpful reviews Showing 26-50 of 187 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Sara F. Educator Professional Training & Coaching Used the software for: 1-2 years ### "Glad I found punchpass" May 13, 2025 5.0 very positive. They are responsive and give clear instructions when I need support. Pros I like that it's an affordable and user friendly system for my business needs. If I have a question, they have many informational pages for me to explore, and they also get back quickly with questions. I'm glad I found Punchpass. Cons There are a lot of steps for some functions. And I wish they interfaced with one of my other partners. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass I don't like mind body and moment was too expensive. Review Source BG Beth G. Founder, Owner, Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Punchpass lets me focus on service to the world" May 13, 2025 5.0 I feel that Punchpass speaks in a language I understand as a yoga and meditation teacher. Any time I use the Help feature I type what I'm thinking and the help appears! It's very intuitive, or it reads my mind. The staff is always helpful, and never judge even when the answer might have been obvious. Punchpass is a kind system, both online and when talking with staff. Pros I love that Punchpass integrates easily with Stripe, Zoom, Mailchimp and more! I do not have time to become a tech professional while also teaching meditation and running a small business, so I appreciate that Punchpass handles most daily tasks. I can list every service I offer in one place on Punchpass. The monthly fee is very reasonable given how much time it frees up for me to focus on my content creation and service to the world. Cons My clients would like Punchpass to allow booking multiple class reservations all at once, and multiple purchases. Clients should be able to create a shopping cart of sorts for all their purchases. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Punchpass I looked at 13 scheduling systems and chose Punchpass in 2020. I was working for a yoga business that used MindBody so I knew I wanted something smaller, more manageable and less expense. Acuity/Squarespace was the 2nd runner up but it was not intuitive for me in my free trial. I considered others but only these 3 stood out as offering online booking, payment integration, Zoom integration and integrating with my Wix website. I really chose Punchpass because you are friendly, fun, kind, and make sense to small business people like me! Review Source NS Nicole S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love PunchPass and the exceptional support for my fitness business!" May 14, 2025 5.0 I have had a great experience with PunchPass and always appreciate your timely responses to my questions and concerns. Love that you've posted about my business on your social accounts and I can tell your team is passionate about helping fitness businesses grow. I have been using PunchPass since I started in 2020 and I can't wait to see where PunchPass is in another 5 years. Pros PunchPass has been super user friendly from day one. My favorite things about the program are that you all are constantly updating the features and listening to your customers and our needs. The customer service is fantastic and I genuinely feel valued and heard. Cons Back in 2020 when I started using the platform it was limited, but you have since updated the things that fell short and have really grown with my fitness business. I would like more report options when it comes to sales, as well as someday have the option for our customers to add their photo. I have also asked about "day passes" where my client could attend unlimited classes 3 days per week, rather than an overall monthly membership. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Punchpass Ease of use, clean interface, customer service Review Source RR Rosanne R. Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Grow & Flourish with Punchpass!" May 13, 2025 5.0 I have used Punchpass for over 6 years now! And, my experience has been great. They always put the customer first, answer all of my questions when I can not find them on my own. They literally saved our small yoga studio's business model during Covid by integrating Zoom into the platform for online classes -- before we were locked down. So I got a head start on this critical and invaluable feature. (Including a content library that is an invaluable feature) They are constantly adding new features to make it even better. And, offer excellent workshops to support our use of the platform.I often feel that Punchpass is growing with me, and together our businesses are getting stronger. And, I really do love their customer service! I always feel supported. Pros I love the ease of use, the design format and clarity that Punchpass provides to both myself and my customers. But what I really love the most is the customer service which is outstanding! Cons Some of the features on Punchpass can be limiting as they are not as flexible as I would like. Such as when you want to supply a discount code, it can't be specified for one pass or another, but applies to all. Same for the membership credits you can not personalize how many, so it is not a feature I can use at this this time. But these are very easy to work around. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass I love that Punchpass is a smaller company that can give me the individual attention and care I desire. It was also more affordable, and that was important. I also liked how it looks. As a graphic designer, the interface is important to me -- not only how it looks, but how easy it is to use on my end and for the customer. It has all of the features that I need too! Review Source SF Stephanie F. Owner and Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect Platform for My Zoom Fitness Business " May 13, 2025 5.0 Initially there was a bit of a learning curve getting my classes set up on Punchpass and linked to my website, but now I find it easy to update each time I change my schedule. My clients love the Content Library option and the ease with which they can sign up for classes online and have the Zoom links delivered to their inbox before every class. Pros Clean, uncluttered interface for me and my clients. Customer support is excellent - very knowledgable, responsive, friendly, and willing to troubleshoot. I love that it is a small company with dedicated employees. They are constantly improving the software based on customer input. Cons Cost: I have a very small business, I'm a sole proprietor, and I wish the monthly cost was a bit lower. That said, the company has not raised their rates and I've been with them since 2021! Alternatives considered [ClassPass](https://www.capterra.com/p/249675/ClassPass/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Punchpass has a cleaner, more attractive interface; it's a smaller company with outstanding customer service; it offered all the features I was looking for (integration with Zoom, credit card processing, ability to host video content). Review Source LS Lauren S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Punchpass is the best!" May 13, 2025 5.0 I've had an amazing experience using Punchpass. I've been with them since I started my yoga business in 2016, and even though I've tried other booking systems over the years, I always come back. The system is reliable, easy to use, and honestly, the most important part of my business, so it's a huge relief knowing I never have to worry about it. Their support team is thoughtful, responsive, and incredibly helpful whenever I need anything. In all these years, I've never had a single issue. Highly recommend! Pros Extremely reliable: I've never had a single issue with the system in all the years I’ve used it. Amazing customer support: The team is thoughtful, quick to respond, and always helpful. Great for small businesses: It’s especially supportive for independent instructors and small studios. Consistently improving: Even after all these years, Punchpass continues to evolve in a way that supports my business. Cons Tried other systems out of curiosity: But honestly, none of them matched Punchpass’s ease and customer service, so I always came back. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Punchpass was easier to use and more afforadable Switched from [Arketa](https://www.capterra.com/p/212718/Arketa/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Punchpass was easier to use and more afforadable Review Source VH Virginia H. Manager and Teacher Education Management Used the software for: 2+ years ### "I love punchpass and have for YEARS." May 13, 2025 5.0 I adore this company and am not only a loyal customer, but a fan. Pros PP has GREAT customer service and is EASY to to create links for social media, mailchimp, and web sites, etc. Zoom integrates well too. There are lots of training opportunities as well. and customer service is FAST, kind, & effective. I love the many tools for PERSONALIZED client account management. They even add new features you request when they can. Cons It is expensive for smaller solo-preneurs. In the future, I would like more private session features like callendy, so that I can show coaching clients AVAILABLE slots easier, with a cleaner view. It is harder to book individual clients, if you offer many things. Review Source HM Heidi M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Punchpass for TBYP Fitness studio! " May 29, 2025 5.0 I began using Punchpass when COVID shut down my physical location and limited class numbers due to covid spacing requirements! Prior to Punchpass I was just a paper/pen operation. Adding in the Punchpass system to help keep me organized and streamline my operations has been a game changer for my business! Pros The ease of use for staff and customers! I especially like the reporting and accounting to be able to compare attendance per class and instructors. I love that Punchpass sets up automatically the zoom links and is automatically sending out confirmations for registrations and reminders to customers along with the zoom links to customers to join on line classes! Cons The manual upload process of zoom recordings! Also, the inability to split a payment for a class card between credit cards as several of my seniors are given debit cards to use under their health insurance to put toward a class card. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Punchpass I spoke with another yoga studio owner in my area who had chosen Punchpass to use during covid and was very happy with the product and recommended it Review Source Response from Punchpass December 19, 2025 Thanks for leaving such a great review! We have updates coming in 2026 that will touch on some of your requests - stay tuned! ✨ AV Anna V. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent studio software and fab customer service" May 13, 2025 5.0 literally excellent. Even when there was a glitch, I was chatting with PunchPass personnel and - voila, problem solved with in 24 hours! Pros PunchPass is intuitive. It is easy to use and integrate into our Rivers Run Pilates studio website. Our clients say it is quick and easy to get passes and register for classes. As an admin/owner I am very happy that we chose this and I can maintain communications with clientele, run reports, look at financials, check on my class registrations and much more! Cons Honestly - I cannot think of a downside... Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Punchpass recommendations from other studio owners, reviews and friends Review Source SF Su F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "It's a great booking platform, we wouldn't change" April 8, 2025 5.0 Overall, good. The quality of the support is excellent. Very prompt responses with really helpful instructions and examples. A very nice change from 'bot' orientated responses (please don't go down the bot path) Pros It does mostly want we want (I don't know of a perfect system out there) Cons The order of usage of passes, no support for multiple zoom channels, inability to consolidate Live and Online (Hybrid) classes into one instance on the schedule Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Punchpass None of your options included what was available to us in Australia at the time - we looked at Tula and Momentum. We chose Punchpass because it looked to have a better user interface, seemed to have the same features as the others. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Actually, we wrote our own system using MS Access and ++. We went to Punchpass to manage online classes (the COVID effect) Review Source SH Sheila H. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Love Punchpass" May 14, 2025 5.0 It’s been a pleasant one and has helped my business grow. Anytime we had a question about something there was friendly personnel to help resolve the issue. Pros It easily allows me to keep up with client information, class attendance, email reminders for classes scheduled, and at an affordable price. Others I have considered we’re gonna break the bank. Cons Probably just learning all that’s included with navigating and getting students to add the app to their phone. Many students wanted to go to App Store and then complain they couldn’t find the app. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Punchpass Easier and cheaper to navigate. I am a small studio. And it worked best for me. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Way to too expensive and not what I needed as a small studio Review Source EN Erica N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use and affordable " May 13, 2025 5.0 I started using PunchPass in 2020 when I had to limit class sizes and haven’t looked back even though I could discontinue I like what it offers! Pros It’s super easy you use and works for various classes, teachers and reports. Also customer experience has been great the minimal times I’ve needed it. Also my clients like the ability to check their class passes (used, number left, expiration). Cons It’s a bit pricey but when compared to other systems isn’t bad. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Tula](https://www.capterra.com/p/124457/Tula/) Reason for choosing Punchpass Price and easability. Also reviews of punch pass from another user as well as online reviews. Review Source jG jennifer G. yoga studio owner and instructor Health, Wellness and Fitness Used the software for: 2+ years ### "punchpass helps me grow" May 13, 2025 5.0 great. I highly recommend puchpass to all gym and studio business owners. it is much smoother and less glitchy than mindbody. Pros webinars-continued education, customer service- questions answered knowledgeable and timely. continued improvements to punchpass. Cons when i first moved my business to punchpas i was lost. the videos were not enough for a first timer trying to setup her whole platform. a one on one session would've been great for the first week. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I made the switch when i bought over the studio. The previous owner had mindbody but recommended punchpass for my takeover and i'm so happy i listened. Review Source TS Tina S. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "PunchPass for the Win!" May 14, 2025 4.0 So far, I like that I moved to PunchPass from a previous software and look forward to more feature updates from the company. Pros I love the simplicity of PunchPass. I love that the software is user-friendly. I absolutely love how responsive and helpful their customer service team is. Cons The web-based app is okay, but sometimes the screen moves, which is not something you would see in a real app. I also wish there were text reminders that clients could get instead of emails. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Cost and simplicity were the main reasons. Switched from [PushPress](https://www.capterra.com/p/172781/PushPress/) Cost was the main reason. The CRM was cool but became cumbersome and nagged clients too much. Review Source CR Cathrina R. Yoga studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Real actual human customer service 10/10" February 23, 2025 5.0 I love it and have recommended it to another studio (Namami Yoga, also in Western Australia) and another business in Queensland (Harmonic Egg) who are considering swapping over to you. So, my experience is positive enough to refer it on! Pros Customer service is a human being who replies to emails! And that I don't have a bot as my first point of contact. The day you turn to bots and that is the day I look elsewhere! Cons The development of an idea - for example, I really want memberships to have a minimum (EG. a customer takes out a memberships and they cannot self-cancel until the 3 month minimum period is up)...and I have suggested this, and CS tells me it's in the works. So for my business, the self-cancel feature is defeated by not having minimum membership periods. I love that I can suggest something, but sometimes wish it could be turned around a little faster :) Review Source Response from Punchpass July 10, 2025 Thank you so much for your honest review! Wanted to just point out we now DO have minimum required membership periods before a customer is able to cancel. It's been quite popular since we added it! 🙏 LF Lara F. Owner Sports Used the software for: 2+ years ### "Customer Service is the Best" May 13, 2025 5.0 I’ve been using Punchpass for five years and am very pleased. A fair price for a great service that I couldn’t run my virtual barre studio without. Pros The customer service is the best! When I have questions or concerns, they get back to be very quickly. Cons I wish people could leave reviews on Punchpass which would help to drive more business to my classes. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing Punchpass Pricing and ease of use and customer service Review Source GB GINA B. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Punchpass is great for a busy personal trainer" May 13, 2025 5.0 Excellent customer service. Great program design and ease of use. Punchpass helps me stay organized. I love how I can check my schedule with a quick tap of my app on my home screen so I always know what appointment is next! Pros I am a busy personal trainer and need a scheduling system that is easy and also that has great customer service. Punchpass does all of the above. I appreciate their quick response to all my questions. My clients enjoy using the app which is very important. I enjoy the ease of use for my studio day to day appointments. Cons It would be great if my clients could choose a class to purchase and then choose a quantity. Review Source JK Jane K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Thank you!" February 21, 2025 5.0 I really am happy with it, especially after having used another platform. Pros I LOVE how easy it is to use and customize. I also am so happy you are continuing to accept feedback and implement changes. Cons It would be great to add some search terms in the content library! Alternatives considered [Namastream](https://www.capterra.com/p/207379/Namastream/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass I had used Mindbody and Namastream while working at other studios and thought Punchpass was easier to use. I first used it as a student at another studio. Review Source Response from Punchpass April 1, 2025 Thanks Jane! We really appreciate your support 😊 LR Lauren R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love punchpass - signed, a small business owner " May 13, 2025 5.0 10/10 - I have been using for 6 years and have zero plans to move away from punchpass. The value is stellar. Pros It’s really easy to use. Simple product. I also love the real time customer support. That’s probably my favorite feature, human support in 2025. Cons There are some small software enhancements to be made but usually I find it’s just a matter of time before they are updating it or if it submit a request they will try their best to accommodate my enhancement request. Alternatives considered [Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Punchpass Value and customer service as well simplicity of use on both my end and the customer Review Source EA Eder A. Owner and Director Performing Arts Used the software for: 1-2 years ### "Dance Business on Rental Studio & Home Office Approved" May 14, 2025 5.0 So far it’s great and it’s helped my business grow smoothly but I still think I haven’t really explored the great potential of all of its features. Pros The versatility to add discounts and easy-to-create scheduling capabilities are awesome. Cons Some older customers seem to have a hard time with it and getting their accounts started. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Easier to use and I don’t have that many students or members to move onto something bigger but I think Punchpass is a great contender. Review Source DP Diane P. Owner Sports Used the software for: 2+ years ### "Happy Costumer " May 13, 2025 5.0 I have been a costumer for more than 5 years, and Punchpass has made the administrative side of my business much more streamlined. I love that clients can sign up for classes and pay for passes quickly and easily. Pros Customer service is top notch. They are attentive and open to feedback and always adding new features based on feedback. Cons I wish it had more options in the "Report" section. I am hoping my ideas are considered in the future. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[RhinoFit](https://www.capterra.com/p/166393/RhinoFit/) Reason for choosing Punchpass Ease of use and simplicity and ability to talk to a human Review Source SF Stacy F. Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Punchpass review " December 11, 2025 5.0 Overall, I enjoy using Punchpass as an instructor when keeping attendance records. I definitely recommend. Pros There is a sense of ease when checking in customers who are attending class. You can mark attendance as each customer arrives. Cons There is a bit of a learning curve when needing to change a customer’s attendance for class. It took me a few extra minutes to figure it out. Review Source MK Mari K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT product for the price - small business approved!" May 14, 2025 5.0 We left Mindbody to come to Punchpass and could not be happier with the decision. We get just a much functionality for less cost! Pros Reasonable cost compared to competing software and just as much functionality! Easy to use for our customers! Cons An actual app would be fantastic! While the work-around does work it would be nice to have an app! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They kept raising the prices and did not add anything that was of value to me Review Source Response from Punchpass May 21, 2025 We absolutely love this! Thanks so much for taking the time to leave such a great review (and we should have good news for you on the app front soon!) 🙏🏻 NB Natalie B. Wellness Manager Hospitality Used the software for: 6-12 months ### "Highly recommend" June 9, 2025 5.0 Great, made bookings so much easier and brings us more business. Whenever we need help, their staff is available in no time. Pros Easy to use for both customer and provider. Punchpass has the best customer service I have ever experienced. Cons I wish it could integrate with our other appointment program (Alice) to automatically sync subscriptions in both applications Review Source Response from Punchpass December 19, 2025 Thank you! We're absolutely committed to prompt, friendly, human support and I'm really happy that's been your experience 😊 KD Kristina D. Owner Professional Training & Coaching Used the software for: 1-2 years ### "I've been using it for 4 years now. I highly recommend Punchpass. " May 13, 2025 5.0 Positive. I love how available the staff is any time I have an issue. They are so helpful. Pros ease of use, convenience in having all classes and appointments in one place Cons I would like a drop down menu as an option for appointments. I have various possible things people could set an appointment for. It would be very helpful to create that. 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