NCH Software

Reflect

4 / 5 1 review

Who Uses This Software?

Reflect is an affordable alternative to other high-cost customer relationship management (CRM) software programs on the market. It contains full functionality at a fraction of the cost.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $39.99/one-time
  • Deployment
    Installed - Windows
  • Training
    No
  • Support
    Online

Vendor Details

  • NCH Software
  • www.nchsoftware.com
  • Founded 1993
  • United States

About Reflect

Create a centralize database of customer information with Reflect to help make better informed business decisions and improve customer loyalty.


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Reflect Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Survey Management
  • Territory Management

Reflect Reviews

Great product for the price.

Oct 03, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and configure to my customers needs.

Cons: Having experience with other CRM programs, it would be nice to have some ability to sort the data by sales person so each sales person would only see their customers.

Overall: I was looking for an affordable CRM product for a small company. Like many small companies, 80% of the business comes from 20% of your customers so their need is a good CRM program that can be used to manage important information about their current customers. They do not need all the bells and whistles offered but never used in many of the current CRM programs.

They need to manage information that will help them manage current customers. This program enables users to link documents to the customer so communications and jobs done can be linked and used for concise follow-up and management.

The need to pay a monthly fee for say, even 6 users, three of which are not sales is unreasonable.

This program gets the job done and future changes will likely add other desirable features.

Recommendations to other buyers: It provides the basics for keeping track of customer interaction and set up links via the Notes section to establish and link to your own Word or Excel document you establish as the template for managing work done for the customer.