NCH Software

Reflect


4 / 5
1 review

Who Uses This Software?

Reflect is an affordable alternative to other high-cost customer relationship management (CRM) software programs on the market. It contains full functionality at a fraction of the cost.


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/one-time
  • Pricing Details
    Lifetime License
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • NCH Software
  • www.nchsoftware.com
  • Founded 1993
  • United States

About Reflect

Create a centralized database of customer information with Reflect to help make better-informed business decisions and improve customer loyalty. CRM Customer Software consolidates customer information across an organization to help increase customer satisfaction and loyalty. This gives businesses more complete insight into their clients and customers and helps front-line employees make faster, better-informed decisions.


Reflect Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Reflect Reviews


Great product for the price.

Oct 03, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and configure to my customers needs.

Cons: Having experience with other CRM programs, it would be nice to have some ability to sort the data by sales person so each sales person would only see their customers.

Overall: I was looking for an affordable CRM product for a small company. Like many small companies, 80% of the business comes from 20% of your customers so their need is a good CRM program that can be used to manage important information about their current customers. They do not need all the bells and whistles offered but never used in many of the current CRM programs.

They need to manage information that will help them manage current customers. This program enables users to link documents to the customer so communications and jobs done can be linked and used for concise follow-up and management.

The need to pay a monthly fee for say, even 6 users, three of which are not sales is unreasonable.

This program gets the job done and future changes will likely add other desirable features.

Recommendations to other buyers: It provides the basics for keeping track of customer interaction and set up links via the Notes section to establish and link to your own Word or Excel document you establish as the template for managing work done for the customer.