Who Uses This Software?

PressWise is ideal for Small-to-Medium size print service providers looking to increase their operating efficiencies and grow their margins by automating their workflow and reducing touches.


Average Ratings

19 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SmartSoft
  • www.smartsoftusa.com
  • Founded 1968
  • United States

About PressWise

Are you looking for ways to streamline your operation yet provide more services for your customers? PressWise lets you run your entire shop with a single, affordable, end-to-end Print MIS and Workflow Automation solution. PressWise comes complete with robust features such as web-to-print, estimating, quoting, order management, integrated shipping, fulfillment and the ability to integrate with most third party web storefronts and back-end accounting systems.


PressWise Features

  • "Best Price" Estimating
  • Best Fit Imposition
  • Bindery Estimating
  • Discounts Management
  • Multiple Version Calculations
  • Pre-Press Estimating
  • Pre/Post Service Calculations
  • Press & Run Style Analysis
  • Process Ink Calculation
  • Production Options Evaluation

PressWise Reviews Recently Reviewed!


PressWise has streamlined our daily workflow and saved us money.

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The workflow has allowed us to bypass the prepress department for many orders...both internal and via storefronts....saving us money and getting the product produced faster.

Cons: This is a user license product so you must purchase enough licenses for the number of users you expect to be operating at one time.

Vendor Response

by SmartSoft on July 03, 2018

There are two main schools of thought when it comes to SaaS licensing methods: Named and Concurrent. While some SaaS services require you to purchase a license for each user, whether they use the software or not, we felt that allowing clients to only buy enough licenses for concurrent users was a more cost-efficient way to go. Let's say you have 25 employees. With the "Named" method, you need to purchase 25 licenses. Because it is unlikely all employees will need to access the software at the same time, with the Concurrent model, you may only need to buy 10 seats. When someone logs out, it frees up a seat for someone else to log in. For example, if you need to buy 20 seats, it is still more cost effective than buying 25. I hope this helps and thank you for your feedback.

Capterra loader

As moxy ox has grown, our scaling has been made easier with additional modules offered by PressWise.

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that PressWise is always moving forward, adding new features and listens to their customers' needs is what keeps me with them. Even when I'm being a pain in the butt customer, I know they would gladly hop on a call to help out or shoot a quick video to step me through a process I can't grasp.

My team contacts the PressWise team through the easy ticket system so that I don't have to answer everything for them.

Cons: Exporting accounting information has been our toughest challenge. Integrating it into the accounting software we were already using. We have created a work around, but still not ideal.

Overall: 1 Cost monitoring

2 Order tracking

3 Online customer ordering

4 Daily reporting

5 Sales tracking

6 Inventory control

7 Shipping made easy

8 Auto batching

9 Client correspondence monitoring

10 Major time savings across entire team

Best product out there

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used presswise for 10 years now. The biggest plus for us was ease of use. Keeping track of jobs is its biggest strength. Automated emails to our clients saves a ton of time for our CSR's. We also like the pagination features. We are both a Indigo shop and we have a large format department which we were able to integrate into the software. BIG Thankyou to the staff for helping us grow smoothly.

Cons: Can't think of anything but I will add something if I do.

Vendor Response

by SmartSoft on November 27, 2018

Thank YOU Ken! It has been great to see you grow alongside us over the past 10 years. Here's to 10 more years of success!

Capterra loader

Presswise Review

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program has allowed my company to grow rapidly while maintaining a good workflow. Creating accurate estimates and orders is easier to manage and maintain.

Cons: There are a lot of features, its hard to know how to use all of them.

Vendor Response

by SmartSoft on November 28, 2018

Great to hear that PressWise is doing exactly what it is supposed to do - making your life easier, while helping you grow your business. Also, to help you get even more out of PressWise, we have multiple training options, including prerecorded webinars on a wide range of topics, one-on-one web training, or even on-site training visits. We¿ll get in touch to let you know more. Thanks!

Capterra loader

Moving Curriculum Forward

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PressWise is simple and intuitive to use. The documentation to learn the system is amazing. I was very well supported by the entire PressWise team. I love that it's cloud based so I can access jobs at any time.

Cons: I honestly do not have any gripes with PressWise. It's been able to be tailored to everything we have wanted to do with it. I couldn't be more pleased with it.

Overall: PressWise has been an amazing tool and experience for students at Thaddeus Stevens College in the Graphic Communications and Printing Technology department. It has pushed our curriculum into the in-demand skills of estimating, customer service and print production management.

Vendor Response

by SmartSoft on November 27, 2018

We are happy to hear those words, Michael. It has been an absolute pleasure to work with you.

Capterra loader

Excellent Cloud Solution

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy migration from previous solution

API for connecting external applications

Outstanding customer support

Frequent updates/improvements

Excellent documentation

Responsive to specific needs

Cons: Updates sometimes contain obvious bugs that should have been caught before release

Overall: PressWise has allowed our company to reduce the touches required to get jobs into production. We have integrated Pressero with PressWise. With this setup, we are able to have the orders injected directly into PressWise with all of the product specifications. The files are automatically transferred, and as long as there is a product tied to an imposition template, production has a pre-imposed file ready to go.

On the rare occasion that I need to contact support, they are friendly, knowledgeable, and very responsive. Simply put, this is an excellent product.

Vendor Response

by SmartSoft on November 27, 2018

Thank you so much for your kind words Jim - we believe our support staff is second to none so it is always nice to hear customers echo that belief.

Slade Print

Nov 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PressWise is very intuitive, it has proven easy to use for long-term employees, new hires, and production personnel who were previously not asked to use the business software.

Cons: The back end is a little clunky, the amount of screens and clicks it takes to properly close out an order can be cumbersome.

Overall: PressWise has allowed us to streamline our order entry and work-flow processes. The system allows for up to date visibility of orders throughout all departments, which has allowed us to approach our production process in an entirely new way.

Vendor Response

by SmartSoft on November 29, 2018

Thanks for your great feedback. We are always looking at ways to make our customers' workflow as efficient as possible, and the best way to do that is to listen to your suggestions. Please contact our support team to let us know where you think we can make it even better and we'll be more than happy to consider your ideas for future upgrades.

The admin side is really good with lots of tools. Storefront experience could use some tuning.

Dec 11, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The developers are constantly working on features and issues. Support has been quite good.

Using the Cloud service eliminates maintaining servers and network services. Supports every OS and browser that I use equally well. Very knowledgeable people behind this system.

Cons: Missing features for storefront users as far as customization and product templates.

Would like to see a little more freedom in areas like Job Tickets. Sometimes updates have severely affected our templates and other areas of the system. A longer beta cycle may be necessary.

Overall: Integrated storefront and estimator on a remote system.

Best software company I have ever worked with. Helped us transform the paradigm of how we produce

Jun 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support is fantastic and responsive. They have continually improved their software. Automation capabilities have changed how we produce.

Cons: Would like different licensing options. Would like a stronger inventory module which I know is in development

Vendor Response

by SmartSoft on July 02, 2018

We love the feedback Rick and yes, we are developing some new inventory tools. Please email corryc@presswise.com with your dream licensing options and we will see what we can do for you.

Capterra loader

User since 2010

Nov 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud based, support, web to print features.

Cons: Not a lot of complaints; few minor issues but that's common with software.

Overall: Implementing PW 100% has allowed SP to eliminate job jackets, saving many hours of labor, and have jobs come in from web portals directly to press. We've saved a small fortunate in labor and become more efficient in operations.

Vendor Response

by SmartSoft on November 28, 2018

Great to hear PressWise is working as planned, Howard. Thanks for the kind words and your ongoing support.

We have been with them since the beginning. They have helped our business to run more cost-effective

Jun 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automation for processing print jobs. Support is awesome and they are always upgrading and tweaking the system to provide additional functionality.

Cons: Interface is not user friendly compared to other systems. Some functionalities require workarounds.

Overall: automation thereby reducing costs

Vendor Response

by SmartSoft on July 02, 2018

We hear you and appreciate the feedback Lee. We are rolling out minor UI updates to PressWise as we develop a fresh new UI.

It does everything. Storefront to imposition to shipping. Easy to use with 100's of options!

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the knowledge base and implementation tracker! Support is awesome! I've never worked with another company that when I send a support request, they respond in an hour with a video addressed to me showing my system and what fix they made or recommend.

Cons: Very limited on XML commands for storefront templates. An available option for internal accounting codes (cost centers) that allows you to turn off purchase order fields would be nice.

Overall: Freed up time for the graphic designers and made the customer experience easier.

It took a while to set up but once it was, I didn't have to do much tweaking

Dec 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: attaching the artwork and getting a proof to the client in a matter of minutes (for mast orders). Once the order is approved, getting the imposed files to the pressroom.

Cons: There are not many bugs that I have noticed, so kudos to the techs. There are some features that I would like, such as the ability to edit invoice and job ticket fields - positions, size of type, etc... / Packing lists - they should have the date of the shipment on them. I have never seen a software that doesn't do this.

Overall: As mentioned in the "Pros" - the ability to get jobs into the system, proof out, proof approved and imposed file in 30 minutes or less. This is key to getting the order into the print flow with short lad times.

Capterra loader

Great product for automating print production.

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We have used the PressWise API to aggregate orders from multiple storefronts. Storefronts orders are injected into an automated workflow from prepress to shipping and invoicing. It works as advertised.

Cons: Integration with shipping carriers is a challenge for Canadian users. Looking forward to see the Purolator API integration.

Great product, great support

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tech support, tech support is always willing to go the extra mile and is very responsive. Presswise has loads of functionality with new features added all the time.

Cons: Not really a criticism but the software has a broad range of functionality so it takes some time to learn about and implement all the available features.

Easy to setup and use

Dec 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It took me less than two months to set it up and go live. It is one of the easiest MIS or ERP systems in the market. The initial cost is incredibly slow, it is very affordable product.

Cons: There are many bugs and some of them have not been fixed; there is no account function so we have to export the data to Quickbooks for accounting

Very powerful software that gets better all the time

Jan 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We're an all-digital shop with multiple Indigo presses as well as wide format and mailing services who purchased PressWise 5 years ago to automate our workflow. The program has been a non-stop progression of new features and capabilities. The tech support is outstanding. I typically get a reply within 30 minutes to questions, and they're always available for phone consultation. Best of all, they listen to customers and are extremely responsive in adding features I've recommended. In the 5 years, we've had it, the system has only been down on a few occasions, and those were only for a few minutes. Occasionally I'll discover a bug, but, it has usually been fixed immediately. As with all software, it does have its negatives. Pricing tables are somewhat tedious to set up; handling multi-item orders in the quote is awkward, and there is no automated way to quote custom outsourced work. But I've been told these issues are being worked on and are new developments are forthcoming. But overall, for a smaller to medium-sized shop looking to automate workflow and estimating for a very reasonable price, it's a fantastic solution.

Production Automation and Excellent Customer Service

May 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are moving forward at a very rapid rate with PressWise. Optimizing all areas of the company, and continuing to see how far we can automate our processes. I do want to let you know that we really appreciate all that PressWise team does everyday to help us become successful. They are all very professional, knowledgeable, and willing to roll their sleeves up to help us whenever we ask.

The brain of our organization!

Apr 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We love PressWise. We have nick named it the "brain of our organization". The software is great but the support is even better. I would highly recommend checking this product out for your printing company.