--- title: "ZenMaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ZenMaid the right Maid Service solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133875/ZenMaid-Software/reviews/" page_type: "reviews" language: "en" --- ZenMaid 4.7 (205) [View alternatives](https://www.capterra.com/p/133875/ZenMaid-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ZenMaid Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “User friendly, saves time entering new clients and provides a client database that captures information from size of home, type of clean, and frequency.“ October 6, 2025 RZ Romana Z CEOFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business.“ October 13, 2025 PF Petro F Cleaning serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Text and Email Communication keeps clients informed, Form Management simplifies our processes, and Call and Subscription Management helps us stay organized.“ August 15, 2025 MH Michael H DirectorChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable.“ November 10, 2025 SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “I am able to add if the client was a referal, came from our website, called our office or emailed so it is easy to track where our business is coming from.“ October 6, 2025 Kirill V OwnerProgram Development, 2 - 10 employeesUsed the software for: Less than 6 months. “We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices.“ January 6, 2024 CB Charese B OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked how colorful the scheduling software is and the ability to color coordinate cleaners based on individual needs.“ November 11, 2025 SR Suyen R OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “You can’t get to talk to someone over the phone If I need help. “ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harmony L. Owner and Operator Hospitality Used the software for: 2+ years ### "Zen Maid Cleaning Business Software Review " August 14, 2025 5.0 I have had a mostly positive experience with Zen Maid. No one can achieve perfection, but I'd say this company cares about the needs and desires of its clients overall. I would recommend them to anyone looking to start or improve a cleaning business. Pros This software is the best on the market for residential cleaning services. They are very interactive and listen to their clients. They take customer ideas and implement them to enhance the software's capabilities. I have searched around and found that nothing else offers what they do. The cleaners love the GPS function, and that is what truly put us over the edge when looking for software for my business. They have also consistently added value by adding new features that make managing the day-to-day operations a little easier. Cons Delays in sending invoices. They had a glitch or two, but they got it figured out and corrected the issue. They also compensated my time. Review Source LV Lucas V. Owner Consumer Services Used the software for: 1-2 years ### "Fantastic CRM! " March 24, 2025 5.0 Fantastic software to use! Came from another well known CRM and Zenmaid blows it away! Very thankful that this is a specific software dedicated to cleaning! Pros Ease and use-ability. Very easy to learn and to teach! Cons Would like the ability to have different account for teaching purposes. Would make new office staff more comfortable to click and mess things us without actually messing up the schedule! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) ZenMaid is specifically geared toward cleaning! Jobber had a lot of features missing that Zenmaid has!! Review Source Kirill V. Owner Program Development Used the software for: Less than 6 months ### "Lack of Customer Support" January 6, 2024 3.0 We were not able to collect payments from the customers, despite the fact our CC company was working just fine. We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices. Some of our clients lost trust and were annoyed, and complained about the experience. ZenMaid refused to take the concern seriously and blamed us and our customers for the error. It was integrated via Square, we've talked to Square multiple times and sent invoices separately through Square, which is working fine. We confirmed that the error is with ZenMaid, and their integration, and thy won't do anything about it. Pros Easy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using. Cons Customer Support is terrible and lacks of some basic functions that should have been implemented. Alternatives considered [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Reason for choosing ZenMaid UI and overall process flow in their product Switched from [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Customizations / Customer Support are up to the par Review Source TC TAMI C. CEO Consumer Services Used the software for: 2+ years ### "thumbs up 👍🏻 " April 24, 2025 5.0 overall no complaints. i highly recommend Pros easy to use and navigate. templates to edit and customize as well as checklists. Cons it doesn’t mark invoices paid in all areas when marked paid. i also can’t integrate gusto whom i use for payroll. Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) zenmaid offers more and is much easier to navigate Review Source MH Michael H. Director Chemicals Used the software for: 2+ years ### "Our most important software for our cleaning service " November 10, 2025 5.0 It's a very good system, not as much of a learning curve compared to booking koala - which I spent an entire weekend learning, before deciding to stick with zenmaid. Zenmaid is Much easier to figure out. Nothing worse than training a new admin person up to use an extremely complex software. I'd love to see an AI assistant to give suggestions on scheduling, taking into account client location, cleaners location, the length of the clean, fitting into the cleaners availability etc. Scheduling can be a logistical nightmare, so having AI assistance would be awesome. I see they have a maps view now, so I'll try to learn how to use it, that will probably help. Pros Managing clients, the schedule etc. You cannot scale without a good client management system. If you don't use one you'll always stay small Cons Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable. Review Source MP MARTHA P. Owner Hospitality Used the software for: 2+ years ### "Zenmaid - The best App for building your cleaning business" November 21, 2025 5.0 I have used Zenmaid for many years, and my overall experience has been really good and easy to teach to my team members. Pros As with any new program, there is a learning curve to be navigated. I reached out to the team as I had questions when I first began with this APP, and the answers were very helpful and timely. They are there to help along the way. Another thing is that these builders know the business and are always looking for ways to improve, as well as considering suggestions from users. The calendar is wonderful and clear to help run my team and clients. Love this APP Cons Nothing that cannot be navigated easily. When the team updates with new items, it may take me a minute or two, but it is easy to figure out. If not, I ask the team. Review Source RZ Romana Z. CEO Facilities Services Used the software for: 1-2 years ### "Great software made for cleaning companies" October 13, 2025 5.0 I’ve tried looking into a few other software options, but so far ZenMaid fits my business the best in terms of features and price. It has everything I really need to manage my cleaning service smoothly, and it’s easy to use. Overall, it’s been a great experience and definitely worth it. Pros I love that ZenMaid is made just for cleaning businesses. It’s not some general software you have to adjust to your needs — it’s already built to fit how we actually work. Everything’s in one place: clients, schedules, reminders, messages… Cons Some features, like invoicing and tracking hours for employees, aren’t fully compatible with our local accounting rules, so I can’t really use that part of the system. It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business. Review Source SD Stefan D. Owner Consumer Services Used the software for: 1-2 years ### "best choice" December 7, 2025 5.0 very happy with the software and we will continue to scale our business with Zenmaid. Must have software, if you are looking around for a booking software for your clean business just go with Zenmaid, it will save you time looking elsewhere Pros so happy with Zenmaid as booking and revenue tracking for our business is fantastic, we can also color our teams and see how many jobs do each team have in there day so whenever a new lead calls we can see which team has room to squeeze in another job Cons when dispatching out cleaners to jobs, if there are some sort of bill assigning cleaners to jobs would make things quicker as we publish shifts every week. Bulk invoicing & bulk dispatching would save us so much time Review Source AV April V. secretary Commercial Real Estate Used the software for: 2+ years ### "You need ZenMaid!" October 13, 2025 5.0 I highly recommend ZenMaid to all cleaning companies. Their customer service is fantastic and I appreciate how they actually listen to their clients and are always making improvements based on feedback. Pros We have been using Zenmaid for over 6 years and it has saved so much time! Love the automated email & text reminders, as well as the new invoice format. Makes my job so much easier! Cons We like it all! Nothing negative here! Honestly! ZenMaid is always making improvements based on client feedback and that is greatly appreciated! Review Source SR Suyen R. Owner Environmental Services Used the software for: 1-2 years ### "Customer support" November 12, 2025 5.0 Customer support is very good. Every time I need help. They are very understanding and very professional. Pros They do more then other cleaning software for their money. Easy to get any documents I need without calling or getting in touch with someone, and is easy to learned. Everything I need is just a click away. they listen to their customers needs to improve the software, and they always working in new features.! Cons You can’t get to talk to someone over the phone If I need help. They just help by email and will call you if is something extremely usufull. Review Source CL Chelsea L. Owner Hospitality Used the software for: 6-12 months ### "Zenmaid is the best!" February 14, 2025 5.0 They are always fast responding and accommodating. Their customer service go above and beyond. They are always changing and adding new upgrades to the system! Pros Their software as well as their customer service. Cons The mobile app capabilities are less than the websites. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) It was advertised to be the best and they are Review Source AB Adelle B. CEO Hospitality Used the software for: 1-2 years ### "Freedom to Live" November 22, 2024 5.0 Zenmaid has simplified our business and has helped me with less time in the office and more time doing what I love. Pros I love that it works wonderful for our cleaning service. We have less lockouts and more payments where clients can add payment details. It has simplified many aspects of our business Cons Having to pay for extra SMS messages. A flat rate would be lovely. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid The price was really what took the lead. Then the ease of use Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) The pricing is what made me switch to zenmaid Review Source AH Angela H. manager Consumer Services Used the software for: 2+ years ### "ZenMaid ROCKS!" December 20, 2023 5.0 ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities. Pros I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners. Cons Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/) Reason for choosing ZenMaid ZenMaid was new and fresh. The fact that the team seemed to be younger was appealing and gave a “cutting edge” vibe. We were also looking to get away from our desktop software and move to a web based software, which was not offered by the other companies that we explored. Review Source Response from ZenMaid January 16, 2024 Angela, Your enthusiasm in this review got us PUMPED. Thanks for taking the time to write all of this, and we'll take the feedback on the scheduling conflicts to hear. We appreciate you and look forward to a long partnership with you and your company! HD Hannah D. Owner Hospitality Used the software for: 2+ years ### "One awesome product" August 22, 2024 5.0 This product has changed my life and my business in nothing but positive ways. I am so glad I bought this and have used it for two years and will continue to do so. Pros Scheduling multiple jobs for multiple people. The email and text templates it sends out to clients. Time clock and payroll. Cons Only thing I can say is it lags sometimes but honestly that may be a problem with my computer not sure Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid Pricing plus it was specifically for maids and I read some great reviews. Review Source AH Ariel H. Co-Owner Individual & Family Services Used the software for: 6-12 months ### "Co-Owner" November 6, 2019 5.0 We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business. We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments. We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.! Pros Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner. Cons The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen. The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task. As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid ZenMaid's layout and navigation is so much easier/smooth and less overwhelming. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group. Review Source AT Amanda T. Chief of Student Maid Education Management Used the software for: 6-12 months ### "“There is no failure. Only feedback.” – Robert Allen" November 5, 2019 4.0 The benefits of having someone else take care of an important software we use daily has been great. Because our other software was in house, the upkeep and updating took a lot of time and pulled us away from things we should be focusing on instead. Its the saying "leave it to the pros" is where I am going with this. I think its hard for anyone to switch to something completely new after using something else for years, but the Zenmaid team made it easy. Pros The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo! Cons Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid It had significantly more features that fit our needs. Review Source JG Jasmine G. CEO Consumer Services Used the software for: 1-2 years ### "Must have " November 8, 2019 5.0 Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image . Pros We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders Cons There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too . Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing ZenMaid Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners ! Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) No auto scheduling and not industry specific Review Source CG Cynthia G. Owner Consumer Services Used the software for: 2+ years ### "Easy to Love ZenMaid" April 12, 2025 4.0 Overall I'm very happy with ZenMaid and love the fun and caring community!! Pros The scheduling and automated reminders. It's easy for the everyone to use and understand! Cons Still not able find a solution to help clients unblock the reminder text numbers. The fix is still not working :( Review Source CR Charlotte R. Business owner Environmental Services Used the software for: 2+ years ### "Best softwear" March 11, 2025 5.0 Love it, wouldnt be without it. Super easy to use. Pros Makes my life so much easier abd for all of my staff too. Everyone knows where they need to be. Cons Sometimes it glitches but easily fixed by the team Review Source CM Carlos M. Ceo Design Used the software for: 6-12 months ### "Best maid software " April 10, 2025 5.0 Love it, easy to use for myself and all of our cleaners Pros The efficiency and how easy it is to use Cons Everything is perfect. They hear the business owners love jt Review Source Response from ZenMaid April 14, 2025 Thank you, Carlos! We feel very lucky to support your maid service. Let us know how we can help you further :-) - Amar MB McKenzie B. CEO Import and Export Used the software for: 2+ years ### "Superb Service" February 20, 2025 5.0 Fantastic! You guys are great. Wonderful customer service with quick responses. Pros The ease of using it. Your system is very user friendly. Cons Would love more reports and more to do in the app Review Source EP Elizama P. Owner Consumer Services Used the software for: 1-2 years ### "The best scheduling app for my business " December 13, 2024 5.0 My service seems like more professional and my customers like to receive reminders for their cleaning services . Pros practicality and professionalism makes Zen Maids so special , my small business seems like a big company with their services . Cons I don’t have any concerns , this app is the best app for your business . Review Source HF Hayley F. Owner Consumer Services Used the software for: 1-2 years ### "Love ZenMaid " December 5, 2024 5.0 Great product to run a cleaning business, all features you need for scheduling customers/staff/wages. Great support team Pros Very easy to use, saves time, great scheduling of customers. Emails/ text your customers there next scheduled clean. Emails/ text customers a follow up how was everything Cons Nothing Review Source AD Alechia D. Owner Consumer Services Used the software for: 1-2 years ### "Not worth the hype. " January 30, 2022 4.0 Overall It’s great for starting out, but the way the people they network with, and they themselves, operate has left a bad taste. It’s like a click funnel circle jerk. Pros It was encouraging in the beginning of going digital for scheduling, etc. Once you get going though there was a lot left to be desired. I’ve been with Jobber since July and love their platform way better. Cons I really don’t appreciate cancelling and then not having access to my financial data. I need documents for tax purposes and I have to sign up again in order to get it. In my opinion that’s bad business and I should have been alerted when I cancelled so I could gather all the information I needed before moving platforms. This is the whole reason I’m putting up this review. Before today it was a simple, they’re just not a good fit, but now I’m peeved. Reason for choosing ZenMaid Price Review Source Response from ZenMaid May 6, 2022 Unfortunate that you've chosen to try to hurt another small business over something that's an industry standard. As soon as you leave Jobber you'll see they're going to keep your info too, but you probably aren't going to leave them a poor review like you did to us :-( We wish you and yours the best regardless. Christina J. Owner Facilities Services Used the software for: 2+ years ### "Software is a Lifesaver!" November 4, 2019 5.0 How important it is to have good communication with employees and clients. Pros I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with. Cons I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.