# ZenMaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZenMaid the right Maid Service solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133875/ZenMaid-Software/reviews --- ZenMaid 4.7 (205) [View alternatives](https://www.capterra.com/p/133875/ZenMaid-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZenMaid Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews PF Petro F Cleaning serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Text and Email Communication keeps clients informed, Form Management simplifies our processes, and Call and Subscription Management helps us stay organized.“ August 15, 2025 RZ Romana Z CEOFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business.“ October 13, 2025 CB Charese B OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked how colorful the scheduling software is and the ability to color coordinate cleaners based on individual needs.“ November 11, 2025 MH Michael H DirectorChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable.“ November 10, 2025 SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “User friendly, saves time entering new clients and provides a client database that captures information from size of home, type of clean, and frequency.“ October 6, 2025 SR Suyen R OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “You can’t get to talk to someone over the phone If I need help. “ November 12, 2025 RH Renee H ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The user friendliness of managing multiple teams and various cleaning frequencies all at once.“ February 9, 2026 Kirill V OwnerProgram Development, 2 - 10 employeesUsed the software for: Less than 6 months. “We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices.“ January 6, 2024 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harmony L. Owner and Operator Hospitality Used the software for: 2+ years ### "Zen Maid Cleaning Business Software Review " August 14, 2025 5.0 I have had a mostly positive experience with Zen Maid. No one can achieve perfection, but I'd say this company cares about the needs and desires of its clients overall. I would recommend them to anyone looking to start or improve a cleaning business. Pros This software is the best on the market for residential cleaning services. They are very interactive and listen to their clients. They take customer ideas and implement them to enhance the software's capabilities. I have searched around and found that nothing else offers what they do. The cleaners love the GPS function, and that is what truly put us over the edge when looking for software for my business. They have also consistently added value by adding new features that make managing the day-to-day operations a little easier. Cons Delays in sending invoices. They had a glitch or two, but they got it figured out and corrected the issue. They also compensated my time. Review Source AB Adelle B. CEO Hospitality Used the software for: 1-2 years ### "Freedom to Live" November 22, 2024 5.0 Zenmaid has simplified our business and has helped me with less time in the office and more time doing what I love. Pros I love that it works wonderful for our cleaning service. We have less lockouts and more payments where clients can add payment details. It has simplified many aspects of our business Cons Having to pay for extra SMS messages. A flat rate would be lovely. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid The price was really what took the lead. Then the ease of use Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) The pricing is what made me switch to zenmaid Review Source Kirill V. Owner Program Development Used the software for: Less than 6 months ### "Lack of Customer Support" January 6, 2024 3.0 We were not able to collect payments from the customers, despite the fact our CC company was working just fine. We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices. Some of our clients lost trust and were annoyed, and complained about the experience. ZenMaid refused to take the concern seriously and blamed us and our customers for the error. It was integrated via Square, we've talked to Square multiple times and sent invoices separately through Square, which is working fine. We confirmed that the error is with ZenMaid, and their integration, and thy won't do anything about it. Pros Easy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using. Cons Customer Support is terrible and lacks of some basic functions that should have been implemented. Alternatives considered [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Reason for choosing ZenMaid UI and overall process flow in their product Switched from [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Customizations / Customer Support are up to the par Review Source TC TAMI C. CEO Consumer Services Used the software for: 2+ years ### "thumbs up 👍🏻 " April 24, 2025 5.0 overall no complaints. i highly recommend Pros easy to use and navigate. templates to edit and customize as well as checklists. Cons it doesn’t mark invoices paid in all areas when marked paid. i also can’t integrate gusto whom i use for payroll. Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) zenmaid offers more and is much easier to navigate Review Source JS Jaime S. Chief Executive Officer Consumer Services Used the software for: 2+ years ### "We recommend Zenmaid! " November 18, 2024 5.0 Overall, we have had a great experience with Zenmaid and recommend it to all other cleaning business owners. Pros We like the simplicity, ease of use, and affordability. The customer service is also phenomenal. Cons New updates causing it to become a little slower. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing ZenMaid Price, ease of use, and options within the app. Review Source MH Michael H. Director Chemicals Used the software for: 2+ years ### "Our most important software for our cleaning service " November 10, 2025 5.0 It's a very good system, not as much of a learning curve compared to booking koala - which I spent an entire weekend learning, before deciding to stick with zenmaid. Zenmaid is Much easier to figure out. Nothing worse than training a new admin person up to use an extremely complex software. I'd love to see an AI assistant to give suggestions on scheduling, taking into account client location, cleaners location, the length of the clean, fitting into the cleaners availability etc. Scheduling can be a logistical nightmare, so having AI assistance would be awesome. I see they have a maps view now, so I'll try to learn how to use it, that will probably help. Pros Managing clients, the schedule etc. You cannot scale without a good client management system. If you don't use one you'll always stay small Cons Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable. Review Source MP MARTHA P. Owner Hospitality Used the software for: 2+ years ### "Zenmaid - The best App for building your cleaning business" November 21, 2025 5.0 I have used Zenmaid for many years, and my overall experience has been really good and easy to teach to my team members. Pros As with any new program, there is a learning curve to be navigated. I reached out to the team as I had questions when I first began with this APP, and the answers were very helpful and timely. They are there to help along the way. Another thing is that these builders know the business and are always looking for ways to improve, as well as considering suggestions from users. The calendar is wonderful and clear to help run my team and clients. Love this APP Cons Nothing that cannot be navigated easily. When the team updates with new items, it may take me a minute or two, but it is easy to figure out. If not, I ask the team. Review Source RZ Romana Z. CEO Facilities Services Used the software for: 1-2 years ### "Great software made for cleaning companies" October 13, 2025 5.0 I’ve tried looking into a few other software options, but so far ZenMaid fits my business the best in terms of features and price. It has everything I really need to manage my cleaning service smoothly, and it’s easy to use. Overall, it’s been a great experience and definitely worth it. Pros I love that ZenMaid is made just for cleaning businesses. It’s not some general software you have to adjust to your needs — it’s already built to fit how we actually work. Everything’s in one place: clients, schedules, reminders, messages… Cons Some features, like invoicing and tracking hours for employees, aren’t fully compatible with our local accounting rules, so I can’t really use that part of the system. It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business. Review Source SD Stefan D. Owner Consumer Services Used the software for: 1-2 years ### "best choice" December 7, 2025 5.0 very happy with the software and we will continue to scale our business with Zenmaid. Must have software, if you are looking around for a booking software for your clean business just go with Zenmaid, it will save you time looking elsewhere Pros so happy with Zenmaid as booking and revenue tracking for our business is fantastic, we can also color our teams and see how many jobs do each team have in there day so whenever a new lead calls we can see which team has room to squeeze in another job Cons when dispatching out cleaners to jobs, if there are some sort of bill assigning cleaners to jobs would make things quicker as we publish shifts every week. Bulk invoicing & bulk dispatching would save us so much time Review Source AV April V. secretary Commercial Real Estate Used the software for: 2+ years ### "You need ZenMaid!" October 13, 2025 5.0 I highly recommend ZenMaid to all cleaning companies. Their customer service is fantastic and I appreciate how they actually listen to their clients and are always making improvements based on feedback. Pros We have been using Zenmaid for over 6 years and it has saved so much time! Love the automated email & text reminders, as well as the new invoice format. Makes my job so much easier! Cons We like it all! Nothing negative here! Honestly! ZenMaid is always making improvements based on client feedback and that is greatly appreciated! Review Source JB Jonathan B. Ceo Environmental Services Used the software for: 1-2 years ### "Best schedule " March 6, 2025 5.0 Very fluid and they only are getting better. Pros Zenmaid is very easy functioning. The team is also great when we need something. Cons Not much. There’s always ways the team helps. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid Easy flow to teach team. The app for the team was great. Review Source HD Hannah D. Owner Hospitality Used the software for: 2+ years ### "One awesome product" August 22, 2024 5.0 This product has changed my life and my business in nothing but positive ways. I am so glad I bought this and have used it for two years and will continue to do so. Pros Scheduling multiple jobs for multiple people. The email and text templates it sends out to clients. Time clock and payroll. Cons Only thing I can say is it lags sometimes but honestly that may be a problem with my computer not sure Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid Pricing plus it was specifically for maids and I read some great reviews. Review Source JK James K. Cleaning business owner Individual & Family Services Used the software for: 2+ years ### "Great service for the price point " May 9, 2024 4.0 It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure! Pros The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried Cons Lack of automation and office management roll selection Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[MaidCentral](https://www.capterra.com/p/189582/Maid-Central/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing ZenMaid All around better scheduling with more bang for the buck. And specialized in cleaning business Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Easier to use interface and set up was simple Review Source TH Tom H. Member Capital Markets Used the software for: 6-12 months ### "Excellent for scheduling and communication, has some drawbacks" November 6, 2019 4.0 Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas. Pros Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features! Cons As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be. Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ZenMaid It's specific to the cleaning service. Tons of customization options. Pricing. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We needed better/automated communication options than G Suite provides. Review Source AH Ariel H. Co-Owner Individual & Family Services Used the software for: 6-12 months ### "Co-Owner" November 6, 2019 5.0 We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business. We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments. We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.! Pros Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner. Cons The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen. The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task. As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid ZenMaid's layout and navigation is so much easier/smooth and less overwhelming. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group. Review Source AT Amanda T. Chief of Student Maid Education Management Used the software for: 6-12 months ### "“There is no failure. Only feedback.” – Robert Allen" November 5, 2019 4.0 The benefits of having someone else take care of an important software we use daily has been great. Because our other software was in house, the upkeep and updating took a lot of time and pulled us away from things we should be focusing on instead. Its the saying "leave it to the pros" is where I am going with this. I think its hard for anyone to switch to something completely new after using something else for years, but the Zenmaid team made it easy. Pros The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo! Cons Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid It had significantly more features that fit our needs. Review Source JG Jasmine G. CEO Consumer Services Used the software for: 1-2 years ### "Must have " November 8, 2019 5.0 Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image . Pros We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders Cons There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too . Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing ZenMaid Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners ! Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) No auto scheduling and not industry specific Review Source TH Tracey H. Owner Consumer Services Used the software for: 2+ years ### "ZenMaid 5 star review " February 17, 2025 5.0 We have been using ZenMaid for a couple of years now and I honestly don’t know what we did before. Not only does it make running the business easier but the staff love it. When bringing on new hires they are always impressed and remark that they’ve never worked for a more organized company. Pros Ease of use, organizational systems, support Cons I used to have issues about adding checklists for clients until they just added that feature! Review Source CG Cynthia G. Owner Consumer Services Used the software for: 2+ years ### "Easy to Love ZenMaid" April 12, 2025 4.0 Overall I'm very happy with ZenMaid and love the fun and caring community!! Pros The scheduling and automated reminders. It's easy for the everyone to use and understand! Cons Still not able find a solution to help clients unblock the reminder text numbers. The fix is still not working :( Review Source MF Megan F. Owner Consumer Services Used the software for: 1-2 years ### "Great starter CRM for Maid Service businesses " January 24, 2025 4.0 My overall experience with zenmaid was really good! When you're onboarding you have a representative who owns a cleaning business so they also give you so much advice especially as a new business owner that was really valuable. They also have their maid service Summit and other resources to small business owners to help grow your business which I find few crms have that Pros I liked the price point as a new business when we used it and I liked that it was maid service specific and that it was very user friendly Cons It was lacking some of the reporting and some of the automations that I was interested in Review Source KS Katherine S. Owner Individual & Family Services Used the software for: 1-2 years ### "10 out of 10" December 10, 2024 5.0 It’s just what I needed and have been using since 2019. In addition they have so much more to offer and great content for new business owners. Pros It’s an easy all in one software system to run my cleaning business. I am not tech savvy and this app allows me to do everything I need all in one place. Cons Now with all the updates I have no issues with the app and it’s so user friendly. Review Source CM Carlos M. Ceo Design Used the software for: 6-12 months ### "Best maid software " April 10, 2025 5.0 Love it, easy to use for myself and all of our cleaners Pros The efficiency and how easy it is to use Cons Everything is perfect. They hear the business owners love jt Review Source Response from ZenMaid April 14, 2025 Thank you, Carlos! We feel very lucky to support your maid service. Let us know how we can help you further :-) - Amar IM Ivonne M. Owner Consumer Services Used the software for: 2+ years ### "Happy with the service" December 9, 2024 5.0 Pros Map view, feedback for the clients,the task bar, reminder of birthdays and anniversarys Cons On payroll we have to delete all the houses that they didn't punch and is time consuming Review Source GC Gina C. Owner / Manager Consumer Services Used the software for: 6-12 months ### "ZenMaid for Scheduling & Customer Database Functions" November 1, 2019 4.0 We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience. Pros \*Designed specifically for cleaning companies \* Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more \* Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns \*Reasonably priced \*Constantly upgrading, improving & adding new features (built in feedback system for feedback from users) \*The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon \* Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management) \* Multiple viewing options for schedule \* Multiple options for recurring service frequencies \* Feedback section where users vote on suggestions for improvement \* Also provide other useful tips/videos/articles on how to successfully run a cleaning company \* Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you \* Can link with your website for managing leads & online appointment bookings (if you want) \* Like how employees can clock in and out of a job and can see a map of where they have to go Cons \* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet. \* Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess. \* Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance. \* Wish we could print schedules \* Wish we could visualize the schedule by customer on the monthly view \* You can see all upcoming appointments for a customer but cannot print or email that to send to customer Review Source Christina J. Owner Facilities Services Used the software for: 2+ years ### "Software is a Lifesaver!" November 4, 2019 5.0 How important it is to have good communication with employees and clients. Pros I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with. Cons I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere. 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