# ZenMaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZenMaid the right Maid Service solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133875/ZenMaid-Software/reviews --- ZenMaid 4.7 (205) [View alternatives](https://www.capterra.com/p/133875/ZenMaid-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZenMaid Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews PF Petro F Cleaning serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Text and Email Communication keeps clients informed, Form Management simplifies our processes, and Call and Subscription Management helps us stay organized.“ August 15, 2025 RZ Romana Z CEOFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business.“ October 13, 2025 SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “User friendly, saves time entering new clients and provides a client database that captures information from size of home, type of clean, and frequency.“ October 6, 2025 MH Michael H DirectorChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable.“ November 10, 2025 RH Renee H ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The user friendliness of managing multiple teams and various cleaning frequencies all at once.“ February 9, 2026 Kirill V OwnerProgram Development, 2 - 10 employeesUsed the software for: Less than 6 months. “We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices.“ January 6, 2024 SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “I am able to add if the client was a referal, came from our website, called our office or emailed so it is easy to track where our business is coming from.“ October 6, 2025 SR Suyen R OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “You can’t get to talk to someone over the phone If I need help. “ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harmony L. Owner and Operator Hospitality Used the software for: 2+ years ### "Zen Maid Cleaning Business Software Review " August 14, 2025 5.0 I have had a mostly positive experience with Zen Maid. No one can achieve perfection, but I'd say this company cares about the needs and desires of its clients overall. I would recommend them to anyone looking to start or improve a cleaning business. Pros This software is the best on the market for residential cleaning services. They are very interactive and listen to their clients. They take customer ideas and implement them to enhance the software's capabilities. I have searched around and found that nothing else offers what they do. The cleaners love the GPS function, and that is what truly put us over the edge when looking for software for my business. They have also consistently added value by adding new features that make managing the day-to-day operations a little easier. Cons Delays in sending invoices. They had a glitch or two, but they got it figured out and corrected the issue. They also compensated my time. Review Source LV Lucas V. Owner Consumer Services Used the software for: 1-2 years ### "Fantastic CRM! " March 24, 2025 5.0 Fantastic software to use! Came from another well known CRM and Zenmaid blows it away! Very thankful that this is a specific software dedicated to cleaning! Pros Ease and use-ability. Very easy to learn and to teach! Cons Would like the ability to have different account for teaching purposes. Would make new office staff more comfortable to click and mess things us without actually messing up the schedule! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) ZenMaid is specifically geared toward cleaning! Jobber had a lot of features missing that Zenmaid has!! Review Source Kirill V. Owner Program Development Used the software for: Less than 6 months ### "Lack of Customer Support" January 6, 2024 3.0 We were not able to collect payments from the customers, despite the fact our CC company was working just fine. We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices. Some of our clients lost trust and were annoyed, and complained about the experience. ZenMaid refused to take the concern seriously and blamed us and our customers for the error. It was integrated via Square, we've talked to Square multiple times and sent invoices separately through Square, which is working fine. We confirmed that the error is with ZenMaid, and their integration, and thy won't do anything about it. Pros Easy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using. Cons Customer Support is terrible and lacks of some basic functions that should have been implemented. Alternatives considered [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Reason for choosing ZenMaid UI and overall process flow in their product Switched from [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Customizations / Customer Support are up to the par Review Source TC TAMI C. CEO Consumer Services Used the software for: 2+ years ### "thumbs up 👍🏻 " April 24, 2025 5.0 overall no complaints. i highly recommend Pros easy to use and navigate. templates to edit and customize as well as checklists. Cons it doesn’t mark invoices paid in all areas when marked paid. i also can’t integrate gusto whom i use for payroll. Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) zenmaid offers more and is much easier to navigate Review Source AB Adelle B. CEO Hospitality Used the software for: 1-2 years ### "Freedom to Live" November 22, 2024 5.0 Zenmaid has simplified our business and has helped me with less time in the office and more time doing what I love. Pros I love that it works wonderful for our cleaning service. We have less lockouts and more payments where clients can add payment details. It has simplified many aspects of our business Cons Having to pay for extra SMS messages. A flat rate would be lovely. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid The price was really what took the lead. Then the ease of use Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) The pricing is what made me switch to zenmaid Review Source MH Michael H. Director Chemicals Used the software for: 2+ years ### "Our most important software for our cleaning service " November 10, 2025 5.0 It's a very good system, not as much of a learning curve compared to booking koala - which I spent an entire weekend learning, before deciding to stick with zenmaid. Zenmaid is Much easier to figure out. Nothing worse than training a new admin person up to use an extremely complex software. I'd love to see an AI assistant to give suggestions on scheduling, taking into account client location, cleaners location, the length of the clean, fitting into the cleaners availability etc. Scheduling can be a logistical nightmare, so having AI assistance would be awesome. I see they have a maps view now, so I'll try to learn how to use it, that will probably help. Pros Managing clients, the schedule etc. You cannot scale without a good client management system. If you don't use one you'll always stay small Cons Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable. Review Source MP MARTHA P. Owner Hospitality Used the software for: 2+ years ### "Zenmaid - The best App for building your cleaning business" November 21, 2025 5.0 I have used Zenmaid for many years, and my overall experience has been really good and easy to teach to my team members. Pros As with any new program, there is a learning curve to be navigated. I reached out to the team as I had questions when I first began with this APP, and the answers were very helpful and timely. They are there to help along the way. Another thing is that these builders know the business and are always looking for ways to improve, as well as considering suggestions from users. The calendar is wonderful and clear to help run my team and clients. Love this APP Cons Nothing that cannot be navigated easily. When the team updates with new items, it may take me a minute or two, but it is easy to figure out. If not, I ask the team. Review Source RZ Romana Z. CEO Facilities Services Used the software for: 1-2 years ### "Great software made for cleaning companies" October 13, 2025 5.0 I’ve tried looking into a few other software options, but so far ZenMaid fits my business the best in terms of features and price. It has everything I really need to manage my cleaning service smoothly, and it’s easy to use. Overall, it’s been a great experience and definitely worth it. Pros I love that ZenMaid is made just for cleaning businesses. It’s not some general software you have to adjust to your needs — it’s already built to fit how we actually work. Everything’s in one place: clients, schedules, reminders, messages… Cons Some features, like invoicing and tracking hours for employees, aren’t fully compatible with our local accounting rules, so I can’t really use that part of the system. It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business. Review Source SD Stefan D. Owner Consumer Services Used the software for: 1-2 years ### "best choice" December 7, 2025 5.0 very happy with the software and we will continue to scale our business with Zenmaid. Must have software, if you are looking around for a booking software for your clean business just go with Zenmaid, it will save you time looking elsewhere Pros so happy with Zenmaid as booking and revenue tracking for our business is fantastic, we can also color our teams and see how many jobs do each team have in there day so whenever a new lead calls we can see which team has room to squeeze in another job Cons when dispatching out cleaners to jobs, if there are some sort of bill assigning cleaners to jobs would make things quicker as we publish shifts every week. Bulk invoicing & bulk dispatching would save us so much time Review Source AV April V. secretary Commercial Real Estate Used the software for: 2+ years ### "You need ZenMaid!" October 13, 2025 5.0 I highly recommend ZenMaid to all cleaning companies. Their customer service is fantastic and I appreciate how they actually listen to their clients and are always making improvements based on feedback. Pros We have been using Zenmaid for over 6 years and it has saved so much time! Love the automated email & text reminders, as well as the new invoice format. Makes my job so much easier! Cons We like it all! Nothing negative here! Honestly! ZenMaid is always making improvements based on client feedback and that is greatly appreciated! Review Source JS Jaime S. Chief Executive Officer Consumer Services Used the software for: 2+ years ### "We recommend Zenmaid! " November 18, 2024 5.0 Overall, we have had a great experience with Zenmaid and recommend it to all other cleaning business owners. Pros We like the simplicity, ease of use, and affordability. The customer service is also phenomenal. Cons New updates causing it to become a little slower. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing ZenMaid Price, ease of use, and options within the app. Review Source JB Jonathan B. Ceo Environmental Services Used the software for: 1-2 years ### "Best schedule " March 6, 2025 5.0 Very fluid and they only are getting better. Pros Zenmaid is very easy functioning. The team is also great when we need something. Cons Not much. There’s always ways the team helps. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid Easy flow to teach team. The app for the team was great. Review Source AH Angela H. manager Consumer Services Used the software for: 2+ years ### "ZenMaid ROCKS!" December 20, 2023 5.0 ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities. Pros I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners. Cons Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/) Reason for choosing ZenMaid ZenMaid was new and fresh. The fact that the team seemed to be younger was appealing and gave a “cutting edge” vibe. We were also looking to get away from our desktop software and move to a web based software, which was not offered by the other companies that we explored. Review Source Response from ZenMaid January 16, 2024 Angela, Your enthusiasm in this review got us PUMPED. Thanks for taking the time to write all of this, and we'll take the feedback on the scheduling conflicts to hear. We appreciate you and look forward to a long partnership with you and your company! JK James K. Cleaning business owner Individual & Family Services Used the software for: 2+ years ### "Great service for the price point " May 9, 2024 4.0 It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure! Pros The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried Cons Lack of automation and office management roll selection Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[MaidCentral](https://www.capterra.com/p/189582/Maid-Central/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing ZenMaid All around better scheduling with more bang for the buck. And specialized in cleaning business Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Easier to use interface and set up was simple Review Source KB Karen B. Owner Consumer Services Used the software for: Less than 6 months ### "Great Cloud Based Scheduling Software" November 12, 2019 5.0 The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email. Pros It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface. Cons I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/) Reason for choosing ZenMaid I found the other user interfaces to be very user unfriendly and complicated. I am older so not as techy as the younger crowd which is probably fine for them. This is a good fit for me being a simple interface and very intuitive. Review Source CG Cynthia G. Owner Consumer Services Used the software for: 2+ years ### "Easy to Love ZenMaid" April 12, 2025 4.0 Overall I'm very happy with ZenMaid and love the fun and caring community!! Pros The scheduling and automated reminders. It's easy for the everyone to use and understand! Cons Still not able find a solution to help clients unblock the reminder text numbers. The fix is still not working :( Review Source JG Jessica G. Owner Consumer Services Used the software for: 1-2 years ### "Review for Zenmaid" March 24, 2025 5.0 I have been very happy with using Zenmaid Pros That i can have a sign up form linked to my website for future clients to fill out. Cons I have to have a different system for my employees to use so they can clock in at the office and clock out. If i was to use Zenmaid it would be double work. Review Source MB McKenzie B. CEO Import and Export Used the software for: 2+ years ### "Superb Service" February 20, 2025 5.0 Fantastic! You guys are great. Wonderful customer service with quick responses. Pros The ease of using it. Your system is very user friendly. Cons Would love more reports and more to do in the app Review Source CM Carlos M. Ceo Design Used the software for: 6-12 months ### "Best maid software " April 10, 2025 5.0 Love it, easy to use for myself and all of our cleaners Pros The efficiency and how easy it is to use Cons Everything is perfect. They hear the business owners love jt Review Source Response from ZenMaid April 14, 2025 Thank you, Carlos! We feel very lucky to support your maid service. Let us know how we can help you further :-) - Amar EP Elizama P. Owner Consumer Services Used the software for: 1-2 years ### "The best scheduling app for my business " December 13, 2024 5.0 My service seems like more professional and my customers like to receive reminders for their cleaning services . Pros practicality and professionalism makes Zen Maids so special , my small business seems like a big company with their services . Cons I don’t have any concerns , this app is the best app for your business . Review Source HF Hayley F. Owner Consumer Services Used the software for: 1-2 years ### "Love ZenMaid " December 5, 2024 5.0 Great product to run a cleaning business, all features you need for scheduling customers/staff/wages. Great support team Pros Very easy to use, saves time, great scheduling of customers. Emails/ text your customers there next scheduled clean. Emails/ text customers a follow up how was everything Cons Nothing Review Source AD Alechia D. Owner Consumer Services Used the software for: 1-2 years ### "Not worth the hype. " January 30, 2022 4.0 Overall It’s great for starting out, but the way the people they network with, and they themselves, operate has left a bad taste. It’s like a click funnel circle jerk. Pros It was encouraging in the beginning of going digital for scheduling, etc. Once you get going though there was a lot left to be desired. I’ve been with Jobber since July and love their platform way better. Cons I really don’t appreciate cancelling and then not having access to my financial data. I need documents for tax purposes and I have to sign up again in order to get it. In my opinion that’s bad business and I should have been alerted when I cancelled so I could gather all the information I needed before moving platforms. This is the whole reason I’m putting up this review. Before today it was a simple, they’re just not a good fit, but now I’m peeved. Reason for choosing ZenMaid Price Review Source Response from ZenMaid May 6, 2022 Unfortunate that you've chosen to try to hurt another small business over something that's an industry standard. As soon as you leave Jobber you'll see they're going to keep your info too, but you probably aren't going to leave them a poor review like you did to us :-( We wish you and yours the best regardless. mR marion R. CEO Individual & Family Services Used the software for: 2+ years ### "Zenmaid Cleaning service management software" December 11, 2023 5.0 I am glad I used it for about 3 years now and I am glad I did. I don't have other comparisons with other companies, but it does the job well. The team is always bringing out new developments and is always trying to get better. Pros How easy it is to learn it, and if you need help there is always someone ready to help. I love it, and my team likes it as well. It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!! So much more independence, freedom, and easy documentation! Also the fact we can use credit cards with one click and the weekly billing cycle is done Cons The phone app has had a few great updates but still needs to work a little more flexibly. But great job, getting the edits better for us to use. (scheduling, paid stamp) The overall look of the phone app could be improved. Review Source Response from ZenMaid January 16, 2024 Marion, What an honor it is to partner with you and your team! Thanks for the kind words. MA Michelle A. owner Consumer Services Used the software for: 2+ years ### "I love ZenMaid!" November 5, 2019 5.0 I can now sleep at night knowing everyone has all the information they need. I don't have to worry about clients forgetting us or techs not showing up. The GPS clock in is a game changer for peace of mind! Pros This software is so easy to use and customizable. There are so many features that have been built out since I started using this software that I feel like it grew with me. I came from using pen and paper and was consistently being locked out of houses because they didn't remember I was coming, my cleaning techs didn't know where to go or what to do when they got there, we were losing checks all the time. It was all around chaotic. Now the clients always know we are coming with the reminders and On the Way texts, the map is built in for the employees with a very easy app for them to use to get the notes, garage codes and even pets names and I am able to charge the client's credit card for each cleaning through the software. My cleaning techs don't ever have to worry about how our company is being paid! Cons This is really a tough one. Every time I have ever had any thoughts on what could be improved the team makes it happen in a short amount of time! They are so great at being responsive to the needs of the business owners because most of their team are cleaning business owners themselves. Reason for choosing ZenMaid I can't remember which softwares I thought of using. At the time that I was pricing out the options ZenMaid was the only software within my price range and had more than what I needed. Review Source AD Andrew D. Owner Consumer Services Used the software for: 2+ years ### "We have used ZenMaid for years. " December 20, 2023 5.0 The best. Customer service is excellent and gets back to you in a timely manner all the time. Pros It allowed us to use it as we grew. It’s easy to navigate. Cons Not keeping track ( in the calendar) of past appointments for the employees that have left. Reason for choosing ZenMaid Endorsement. From a residential cleaning coach, and expert in the house cleaning industry. Review Source Response from ZenMaid January 16, 2024 Andrew, Thanks for taking the time to write this! We value our partnership with you and your company. Thanks again! Similar Products Featured ## Related categories [Maid Service](https://www.capterra.com/maid-service-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Janitorial](https://www.capterra.com/janitorial-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.