--- title: "ZenMaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ZenMaid the right Maid Service solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133875/ZenMaid-Software/reviews/" page_type: "reviews" language: "en" --- ZenMaid 4.7 (205) [View alternatives](https://www.capterra.com/p/133875/ZenMaid-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ZenMaid Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “User friendly, saves time entering new clients and provides a client database that captures information from size of home, type of clean, and frequency.“ October 6, 2025 RZ Romana Z CEOFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business.“ October 13, 2025 PF Petro F Cleaning serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Text and Email Communication keeps clients informed, Form Management simplifies our processes, and Call and Subscription Management helps us stay organized.“ August 15, 2025 MH Michael H DirectorChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable.“ November 10, 2025 SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “I am able to add if the client was a referal, came from our website, called our office or emailed so it is easy to track where our business is coming from.“ October 6, 2025 Kirill V OwnerProgram Development, 2 - 10 employeesUsed the software for: Less than 6 months. “We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices.“ January 6, 2024 CB Charese B OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked how colorful the scheduling software is and the ability to color coordinate cleaners based on individual needs.“ November 11, 2025 SR Suyen R OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “You can’t get to talk to someone over the phone If I need help. “ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harmony L. Owner and Operator Hospitality Used the software for: 2+ years ### "Zen Maid Cleaning Business Software Review " August 14, 2025 5.0 I have had a mostly positive experience with Zen Maid. No one can achieve perfection, but I'd say this company cares about the needs and desires of its clients overall. I would recommend them to anyone looking to start or improve a cleaning business. Pros This software is the best on the market for residential cleaning services. They are very interactive and listen to their clients. They take customer ideas and implement them to enhance the software's capabilities. I have searched around and found that nothing else offers what they do. The cleaners love the GPS function, and that is what truly put us over the edge when looking for software for my business. They have also consistently added value by adding new features that make managing the day-to-day operations a little easier. Cons Delays in sending invoices. They had a glitch or two, but they got it figured out and corrected the issue. They also compensated my time. Review Source LV Lucas V. Owner Consumer Services Used the software for: 1-2 years ### "Fantastic CRM! " March 24, 2025 5.0 Fantastic software to use! Came from another well known CRM and Zenmaid blows it away! Very thankful that this is a specific software dedicated to cleaning! Pros Ease and use-ability. Very easy to learn and to teach! Cons Would like the ability to have different account for teaching purposes. Would make new office staff more comfortable to click and mess things us without actually messing up the schedule! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) ZenMaid is specifically geared toward cleaning! Jobber had a lot of features missing that Zenmaid has!! Review Source Kirill V. Owner Program Development Used the software for: Less than 6 months ### "Lack of Customer Support" January 6, 2024 3.0 We were not able to collect payments from the customers, despite the fact our CC company was working just fine. We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices. Some of our clients lost trust and were annoyed, and complained about the experience. ZenMaid refused to take the concern seriously and blamed us and our customers for the error. It was integrated via Square, we've talked to Square multiple times and sent invoices separately through Square, which is working fine. We confirmed that the error is with ZenMaid, and their integration, and thy won't do anything about it. Pros Easy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using. Cons Customer Support is terrible and lacks of some basic functions that should have been implemented. Alternatives considered [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Reason for choosing ZenMaid UI and overall process flow in their product Switched from [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Customizations / Customer Support are up to the par Review Source TC TAMI C. CEO Consumer Services Used the software for: 2+ years ### "thumbs up 👍🏻 " April 24, 2025 5.0 overall no complaints. i highly recommend Pros easy to use and navigate. templates to edit and customize as well as checklists. Cons it doesn’t mark invoices paid in all areas when marked paid. i also can’t integrate gusto whom i use for payroll. Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/) zenmaid offers more and is much easier to navigate Review Source MH Michael H. Director Chemicals Used the software for: 2+ years ### "Our most important software for our cleaning service " November 10, 2025 5.0 It's a very good system, not as much of a learning curve compared to booking koala - which I spent an entire weekend learning, before deciding to stick with zenmaid. Zenmaid is Much easier to figure out. Nothing worse than training a new admin person up to use an extremely complex software. I'd love to see an AI assistant to give suggestions on scheduling, taking into account client location, cleaners location, the length of the clean, fitting into the cleaners availability etc. Scheduling can be a logistical nightmare, so having AI assistance would be awesome. I see they have a maps view now, so I'll try to learn how to use it, that will probably help. Pros Managing clients, the schedule etc. You cannot scale without a good client management system. If you don't use one you'll always stay small Cons Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable. Review Source MP MARTHA P. Owner Hospitality Used the software for: 2+ years ### "Zenmaid - The best App for building your cleaning business" November 21, 2025 5.0 I have used Zenmaid for many years, and my overall experience has been really good and easy to teach to my team members. Pros As with any new program, there is a learning curve to be navigated. I reached out to the team as I had questions when I first began with this APP, and the answers were very helpful and timely. They are there to help along the way. Another thing is that these builders know the business and are always looking for ways to improve, as well as considering suggestions from users. The calendar is wonderful and clear to help run my team and clients. Love this APP Cons Nothing that cannot be navigated easily. When the team updates with new items, it may take me a minute or two, but it is easy to figure out. If not, I ask the team. Review Source RZ Romana Z. CEO Facilities Services Used the software for: 1-2 years ### "Great software made for cleaning companies" October 13, 2025 5.0 I’ve tried looking into a few other software options, but so far ZenMaid fits my business the best in terms of features and price. It has everything I really need to manage my cleaning service smoothly, and it’s easy to use. Overall, it’s been a great experience and definitely worth it. Pros I love that ZenMaid is made just for cleaning businesses. It’s not some general software you have to adjust to your needs — it’s already built to fit how we actually work. Everything’s in one place: clients, schedules, reminders, messages… Cons Some features, like invoicing and tracking hours for employees, aren’t fully compatible with our local accounting rules, so I can’t really use that part of the system. It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business. Review Source SD Stefan D. Owner Consumer Services Used the software for: 1-2 years ### "best choice" December 7, 2025 5.0 very happy with the software and we will continue to scale our business with Zenmaid. Must have software, if you are looking around for a booking software for your clean business just go with Zenmaid, it will save you time looking elsewhere Pros so happy with Zenmaid as booking and revenue tracking for our business is fantastic, we can also color our teams and see how many jobs do each team have in there day so whenever a new lead calls we can see which team has room to squeeze in another job Cons when dispatching out cleaners to jobs, if there are some sort of bill assigning cleaners to jobs would make things quicker as we publish shifts every week. Bulk invoicing & bulk dispatching would save us so much time Review Source AV April V. secretary Commercial Real Estate Used the software for: 2+ years ### "You need ZenMaid!" October 13, 2025 5.0 I highly recommend ZenMaid to all cleaning companies. Their customer service is fantastic and I appreciate how they actually listen to their clients and are always making improvements based on feedback. Pros We have been using Zenmaid for over 6 years and it has saved so much time! Love the automated email & text reminders, as well as the new invoice format. Makes my job so much easier! Cons We like it all! Nothing negative here! Honestly! ZenMaid is always making improvements based on client feedback and that is greatly appreciated! Review Source SR Suyen R. Owner Environmental Services Used the software for: 1-2 years ### "Customer support" November 12, 2025 5.0 Customer support is very good. Every time I need help. They are very understanding and very professional. Pros They do more then other cleaning software for their money. Easy to get any documents I need without calling or getting in touch with someone, and is easy to learned. Everything I need is just a click away. they listen to their customers needs to improve the software, and they always working in new features.! Cons You can’t get to talk to someone over the phone If I need help. They just help by email and will call you if is something extremely usufull. Review Source KS Khalia S. Janitorial Service Consumer Services Used the software for: 1-2 years ### "Great platform " February 21, 2025 4.0 Great so far . A few scheduling tweaks would be nice Pros Easy set up when I switched over from another platform. My team can use Zenmaid in multiple ways which helps us keep everything in sync. Cons Still waiting on cleaner availability so we can block off days for certain cleaners if they aren’t available. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) It was a Expensive platform for a small company. Review Source JS Jaime S. Chief Executive Officer Consumer Services Used the software for: 2+ years ### "We recommend Zenmaid! " November 18, 2024 5.0 Overall, we have had a great experience with Zenmaid and recommend it to all other cleaning business owners. Pros We like the simplicity, ease of use, and affordability. The customer service is also phenomenal. Cons New updates causing it to become a little slower. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing ZenMaid Price, ease of use, and options within the app. Review Source AG Angela G. Owner Facilities Services Used the software for: 2+ years ### "Great cleaning service crm" November 29, 2024 5.0 Pros Scheduling ease, user friendly, ease of training for employees and saves time with communication Cons Nothing. Been very happy. Wish there was a flat rate price for under 6 users Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing ZenMaid Specific for field service and maid companies Review Source TH Tom H. Member Capital Markets Used the software for: 6-12 months ### "Excellent for scheduling and communication, has some drawbacks" November 6, 2019 4.0 Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas. Pros Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features! Cons As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be. Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ZenMaid It's specific to the cleaning service. Tons of customization options. Pricing. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We needed better/automated communication options than G Suite provides. Review Source JK James K. Cleaning business owner Individual & Family Services Used the software for: 2+ years ### "Great service for the price point " May 9, 2024 4.0 It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure! Pros The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried Cons Lack of automation and office management roll selection Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[MaidCentral](https://www.capterra.com/p/189582/Maid-Central/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reason for choosing ZenMaid All around better scheduling with more bang for the buck. And specialized in cleaning business Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Easier to use interface and set up was simple Review Source KB Karen B. Owner Consumer Services Used the software for: Less than 6 months ### "Great Cloud Based Scheduling Software" November 12, 2019 5.0 The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email. Pros It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface. Cons I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/) Reason for choosing ZenMaid I found the other user interfaces to be very user unfriendly and complicated. I am older so not as techy as the younger crowd which is probably fine for them. This is a good fit for me being a simple interface and very intuitive. Review Source CC Cheryl C. Owner Facilities Services Used the software for: Less than 6 months ### "Love this platform for my small business" April 7, 2025 5.0 Accurate, and Caring I can always expect a reply Pros I like how interactive and helpful the Zenmaid team is, they always reply to me whenever I ask for help and they always keep me updated on the latest adjustments. thank you Zenmaid. Cons There is isn't anything that I do not like, just wish the replies would be a bit sooner. Review Source CR Charlotte R. Business owner Environmental Services Used the software for: 2+ years ### "Best softwear" March 11, 2025 5.0 Love it, wouldnt be without it. Super easy to use. Pros Makes my life so much easier abd for all of my staff too. Everyone knows where they need to be. Cons Sometimes it glitches but easily fixed by the team Review Source JG Jessica G. Owner Real Estate Used the software for: 1-2 years ### "I will keep using Zenmaid" March 24, 2025 5.0 Great app, i like it runs payroll, the clock in clock out feature and everything on it Pros The way i can keep track of my schedule, Cons Limited performance in my android, than in my computer Review Source MF Megan F. Owner Consumer Services Used the software for: 1-2 years ### "Great starter CRM for Maid Service businesses " January 24, 2025 4.0 My overall experience with zenmaid was really good! When you're onboarding you have a representative who owns a cleaning business so they also give you so much advice especially as a new business owner that was really valuable. They also have their maid service Summit and other resources to small business owners to help grow your business which I find few crms have that Pros I liked the price point as a new business when we used it and I liked that it was maid service specific and that it was very user friendly Cons It was lacking some of the reporting and some of the automations that I was interested in Review Source GM Gustavo M. CEO Individual & Family Services Used the software for: 6-12 months ### "Best Scheduling App for Cleaning Businesses!" November 19, 2024 5.0 My experience has been amazing with Zenmaid. I have nothing negative to say. Pros Zenmaid pretty much helped me automate my scheduling. It's extremely helpful. Cons I wouldn't say I dislike but its more of a feature thats missing. I work with property management companies and get work orders sent via email. It'd be nice to have my email bookings integrate with zenmaid and automatically schedule it. Review Source GC Gina C. Owner / Manager Consumer Services Used the software for: 6-12 months ### "ZenMaid for Scheduling & Customer Database Functions" November 1, 2019 4.0 We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience. Pros \*Designed specifically for cleaning companies \* Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more \* Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns \*Reasonably priced \*Constantly upgrading, improving & adding new features (built in feedback system for feedback from users) \*The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon \* Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management) \* Multiple viewing options for schedule \* Multiple options for recurring service frequencies \* Feedback section where users vote on suggestions for improvement \* Also provide other useful tips/videos/articles on how to successfully run a cleaning company \* Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you \* Can link with your website for managing leads & online appointment bookings (if you want) \* Like how employees can clock in and out of a job and can see a map of where they have to go Cons \* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet. \* Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess. \* Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance. \* Wish we could print schedules \* Wish we could visualize the schedule by customer on the monthly view \* You can see all upcoming appointments for a customer but cannot print or email that to send to customer Review Source mR marion R. CEO Individual & Family Services Used the software for: 2+ years ### "Zenmaid Cleaning service management software" December 11, 2023 5.0 I am glad I used it for about 3 years now and I am glad I did. I don't have other comparisons with other companies, but it does the job well. The team is always bringing out new developments and is always trying to get better. Pros How easy it is to learn it, and if you need help there is always someone ready to help. I love it, and my team likes it as well. It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!! So much more independence, freedom, and easy documentation! Also the fact we can use credit cards with one click and the weekly billing cycle is done Cons The phone app has had a few great updates but still needs to work a little more flexibly. But great job, getting the edits better for us to use. (scheduling, paid stamp) The overall look of the phone app could be improved. Review Source Response from ZenMaid January 16, 2024 Marion, What an honor it is to partner with you and your team! Thanks for the kind words. MA Michelle A. owner Consumer Services Used the software for: 2+ years ### "I love ZenMaid!" November 5, 2019 5.0 I can now sleep at night knowing everyone has all the information they need. I don't have to worry about clients forgetting us or techs not showing up. The GPS clock in is a game changer for peace of mind! Pros This software is so easy to use and customizable. There are so many features that have been built out since I started using this software that I feel like it grew with me. I came from using pen and paper and was consistently being locked out of houses because they didn't remember I was coming, my cleaning techs didn't know where to go or what to do when they got there, we were losing checks all the time. It was all around chaotic. Now the clients always know we are coming with the reminders and On the Way texts, the map is built in for the employees with a very easy app for them to use to get the notes, garage codes and even pets names and I am able to charge the client's credit card for each cleaning through the software. My cleaning techs don't ever have to worry about how our company is being paid! Cons This is really a tough one. Every time I have ever had any thoughts on what could be improved the team makes it happen in a short amount of time! They are so great at being responsive to the needs of the business owners because most of their team are cleaning business owners themselves. Reason for choosing ZenMaid I can't remember which softwares I thought of using. At the time that I was pricing out the options ZenMaid was the only software within my price range and had more than what I needed. Review Source AD Andrew D. Owner Consumer Services Used the software for: 2+ years ### "We have used ZenMaid for years. " December 20, 2023 5.0 The best. Customer service is excellent and gets back to you in a timely manner all the time. Pros It allowed us to use it as we grew. It’s easy to navigate. Cons Not keeping track ( in the calendar) of past appointments for the employees that have left. Reason for choosing ZenMaid Endorsement. From a residential cleaning coach, and expert in the house cleaning industry. Review Source Response from ZenMaid January 16, 2024 Andrew, Thanks for taking the time to write this! We value our partnership with you and your company. Thanks again! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.