--- title: "Page 3 | ZenMaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is ZenMaid the right Maid Service solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133875/ZenMaid-Software/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- ZenMaid 4.7 (205) [View alternatives](https://www.capterra.com/p/133875/ZenMaid-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Page 3 - Reviews of ZenMaid ## Showing most helpful reviews Showing 51-75 of 205 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CEO cofounder Used the software for: Less than 1 year ### "Great software for cleaning services " March 12, 2025 5.0 Pros Works great for a small and large business No more complaints from clients and my team with issues about scheduling, invoices etc Cons So far no cons to say! They are the best Review Source Megan F. Owner Used the software for: 1-3 years ### "Great starter CRM for Maid Service businesses " January 27, 2025 4.0 My overall experience with zenmaid was really good! When you're onboarding you have a representative who owns a cleaning business so they also give you so much advice especially as a new business owner that was really valuable. They also have their maid service Summit and other resources to small business owners to help grow your business which I find few crms have that Pros I liked the price point as a new business when we used it and I liked that it was maid service specific and that it was very user friendly Cons It was lacking some of the reporting and some of the automations that I was interested in Review Source Owner Used the software for: 1-3 years ### "10 out of 10" December 20, 2024 5.0 It’s just what I needed and have been using since 2019. In addition they have so much more to offer and great content for new business owners. Pros It’s an easy all in one software system to run my cleaning business. I am not tech savvy and this app allows me to do everything I need all in one place. Cons Now with all the updates I have no issues with the app and it’s so user friendly. Review Source Owner Used the software for: 1-3 years ### "The best scheduling app for my business " December 27, 2024 5.0 My service seems like more professional and my customers like to receive reminders for their cleaning services . Pros practicality and professionalism makes Zen Maids so special , my small business seems like a big company with their services . Cons I don’t have any concerns , this app is the best app for your business . Review Source Owner Used the software for: 3-5 years ### "Great cleaning service crm" December 9, 2024 5.0 Pros Scheduling ease, user friendly, ease of training for employees and saves time with communication Cons Nothing. Been very happy. Wish there was a flat rate price for under 6 users Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reasons for choosing ZenMaid Specific for field service and maid companies Review Source Owner Used the software for: 3-5 years ### "Happy with the service" December 18, 2024 5.0 Pros Map view, feedback for the clients,the task bar, reminder of birthdays and anniversarys Cons On payroll we have to delete all the houses that they didn't punch and is time consuming Review Source CEO Used the software for: Less than 1 year ### "Best Scheduling App for Cleaning Businesses!" November 28, 2024 5.0 My experience has been amazing with Zenmaid. I have nothing negative to say. Pros Zenmaid pretty much helped me automate my scheduling. It's extremely helpful. Cons I wouldn't say I dislike but its more of a feature thats missing. I work with property management companies and get work orders sent via email. It'd be nice to have my email bookings integrate with zenmaid and automatically schedule it. Review Source Owner Used the software for: Less than 1 year ### "DO IT! Game changer" November 26, 2024 5.0 pretty sweet thanks for all the hard work! Pros Quick to respond to any questions. User Friendly! Cons Cant save invoices to edit later or add on details later. Review Source Response from ZenMaid November 26, 2024 Thank you, Chelsea! Owner Used the software for: 3-5 years ### "Look No Further" March 4, 2024 5.0 Pros Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them. Cons Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) We needed more functionality from the software as far as customization and route management. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[MaidCentral](https://www.capterra.com/p/189582/Maid-Central/) Reasons for choosing ZenMaid Best price for the features we needed. No "fluff" in the software. Everything has utility. Review Source Tom R. Owner Operator Used the software for: 3-5 years ### "Awesome Quality and Time Saving Product" February 5, 2024 5.0 I am so happy with the customer service!! When setting up ZM, one of their experts sat on the phone with me and talked me through every step and options for every step. And their great customer service with chatting. Not only is their bot extremely helpful in suggesting just the right article (their articles aren't wordy and get straight to the point), but I seem to usually get a solution to my chat from a live person within 4 hours. Twice I've had questions where they have dug deep into my account to find the answer. And once digging deep required them to check something in their server. I believe they will stop at nothing to make sure I get the answers I need. Pros The ability to schedule recurring clients. The only option they don't offer is monthly on a specific day of the week, but they do offer every 4 weeks. Cons Regarding the price, this product is PERFECT for smaller maid services. Although I haven't sat down to really figure out how much ZenMaid will cost when my company is much bigger, for now it seems like it will cost more than other options. But I have to say that ZenMaid seems to have so many maid service bases covered that no other platform does. Switched from [Bookly](https://www.capterra.com/p/180137/Bookly/) I needed a lot more time saving features. Reasons for choosing ZenMaid Cost and ease of use are why I chose ZenMaid Review Source Manager Used the software for: Less than 1 year ### "The worst software" July 29, 2022 1.0 Extremely disappointed. We went with Zenmaid because we had the impression that it was built for made services. But now that we are working with them we realize they have no idea how cleaning companies are ran and what features are needed for a company to be successful. There is a long growing list of items they are working on and you vote on what's important to you. They are building the software and you are the guinea pig. This is clearly a tech company that has created a software with no to little experience. Pros We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders. Cons There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information. Switched from Consistent issues with the app. Issues with scheduling duplicate appointments for different cleanings. And no security features when processing credit cards Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid We got the impression it was made for cleaning companies. Specializing in one type of business Review Source Response from ZenMaid August 29, 2022 This is a very frustrating and unfair review to read. All we're going to say is that these folks who left us this review are still using ZenMaid daily and have no intention of leaving us. Member Used the software for: Less than 1 year ### "Excellent for scheduling and communication, has some drawbacks" November 7, 2019 4.0 Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas. Pros Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features! Cons As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be. Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We needed better/automated communication options than G Suite provides. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reasons for choosing ZenMaid It's specific to the cleaning service. Tons of customization options. Pricing. Review Source Owner / Manager Used the software for: Less than 1 year ### "ZenMaid for Scheduling & Customer Database Functions" November 4, 2019 4.0 We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience. Pros \*Designed specifically for cleaning companies \* Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more \* Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns \*Reasonably priced \*Constantly upgrading, improving & adding new features (built in feedback system for feedback from users) \*The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon \* Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management) \* Multiple viewing options for schedule \* Multiple options for recurring service frequencies \* Feedback section where users vote on suggestions for improvement \* Also provide other useful tips/videos/articles on how to successfully run a cleaning company \* Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you \* Can link with your website for managing leads & online appointment bookings (if you want) \* Like how employees can clock in and out of a job and can see a map of where they have to go Cons \* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet. \* Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess. \* Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance. \* Wish we could print schedules \* Wish we could visualize the schedule by customer on the monthly view \* You can see all upcoming appointments for a customer but cannot print or email that to send to customer Review Source Owner Used the software for: 1-3 years ### "Almost Zen " October 4, 2022 4.0 I wish customer service was more accessible. Pros For a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations. Cons It can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid Pricing & ease of immediate use. Review Source Cleaning business owner Used the software for: 3-5 years ### "Great service for the price point " May 13, 2024 4.0 It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure! Pros The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried Cons Lack of automation and office management roll selection Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Easier to use interface and set up was simple Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/)[The Customer Factor](https://www.capterra.com/p/119405/The-Customer-Factor/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[MaidCentral](https://www.capterra.com/p/189582/Maid-Central/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Reasons for choosing ZenMaid All around better scheduling with more bang for the buck. And specialized in cleaning business Review Source Owner Used the software for: 1-3 years ### "Great, scheduling app" March 18, 2024 5.0 So far I haven’t really had any problems. I’m overall happy. Pros It keeps my business organized and my cleaners enjoy using it Cons No customer portal It would be nice if customers can interact with the app Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I like jobber , but it was too costly every month and I find ZenMaid to be more efficient for my company Reasons for choosing ZenMaid I like the fact that they have a lot to offer Review Source CEO Used the software for: 3-5 years ### "Zenmaid Cleaning service management software" December 12, 2023 5.0 I am glad I used it for about 3 years now and I am glad I did. I don't have other comparisons with other companies, but it does the job well. The team is always bringing out new developments and is always trying to get better. Pros How easy it is to learn it, and if you need help there is always someone ready to help. I love it, and my team likes it as well. It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!! So much more independence, freedom, and easy documentation! Also the fact we can use credit cards with one click and the weekly billing cycle is done Cons The phone app has had a few great updates but still needs to work a little more flexibly. But great job, getting the edits better for us to use. (scheduling, paid stamp) The overall look of the phone app could be improved. Review Source Response from ZenMaid January 16, 2024 Marion, What an honor it is to partner with you and your team! Thanks for the kind words. Business Owner Used the software for: 1-3 years ### "This software is not for serious business owners. " June 21, 2022 1.0 I will never use this software again. There is much better options out there. Don’t trust the positive reviews. Pros The notifications to customers was a nice feature. Cons The notification system glitches and sends wrong times. Reasons for choosing ZenMaid The owners were maid service owners. But that doesn’t equate to good software producers. Review Source Response from ZenMaid June 23, 2022 Sorry to hear you had a bad experience with ZenMaid :-( We'll have to agree to disagree that our 2000+ daily users are not 'serious business owners'. Seeing their revenue in the system tells a very different story ;-) Business Manager Used the software for: Less than 1 year ### "Zenmaid Review 11 months use" November 8, 2019 4.0 The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically Pros I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options Cons I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!! Switched from our owner attended a conference and ZenMaid was there Review Source Response from ZenMaid November 10, 2019 Thanks for the review, Michelle - please contact support@zenmaid.com if you continue to struggle with anything in the system :-) For anyone else reading - here's what the owner of Above the Line Cleaning (Michelle's company) sent our support this morning (11/10/2019): "We're good! Trying to grow obviously; booked a record breaking FIVE new clients today, which is literally record breaking as we may go a month to do that...finally have a good team and the last two months have been prosperous. Saving up to step up marketing. Feels like a helluva a lot longer than a year but I am SOOOO grateful to you, Courtney, and Maria. Literally lifesaving :-) :-) :-) " owner Used the software for: 3-5 years ### "I love ZenMaid!" November 6, 2019 5.0 I can now sleep at night knowing everyone has all the information they need. I don't have to worry about clients forgetting us or techs not showing up. The GPS clock in is a game changer for peace of mind! Pros This software is so easy to use and customizable. There are so many features that have been built out since I started using this software that I feel like it grew with me. I came from using pen and paper and was consistently being locked out of houses because they didn't remember I was coming, my cleaning techs didn't know where to go or what to do when they got there, we were losing checks all the time. It was all around chaotic. Now the clients always know we are coming with the reminders and On the Way texts, the map is built in for the employees with a very easy app for them to use to get the notes, garage codes and even pets names and I am able to charge the client's credit card for each cleaning through the software. My cleaning techs don't ever have to worry about how our company is being paid! Cons This is really a tough one. Every time I have ever had any thoughts on what could be improved the team makes it happen in a short amount of time! They are so great at being responsive to the needs of the business owners because most of their team are cleaning business owners themselves. Reasons for choosing ZenMaid I can't remember which softwares I thought of using. At the time that I was pricing out the options ZenMaid was the only software within my price range and had more than what I needed. Review Source Owner/President Used the software for: I used a free trial ### "Not recommend. No real customer service and they charge yor credit card the wrong amounts" February 10, 2023 1.0 Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software Pros There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried Cons \- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE Switched from I believed their marketing material that this software was superior- it is NOT and more expensive Review Source Response from ZenMaid February 14, 2023 Nothing about this review has to do with ZenMAID Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company Here's the screenshot that Michelle herself sent us when she got charged. https://pasteboard.co/B0ozuQ7dPf68.png Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-( Owner Used the software for: 3-5 years ### "We have used ZenMaid for years. " December 21, 2023 5.0 The best. Customer service is excellent and gets back to you in a timely manner all the time. Pros It allowed us to use it as we grew. It’s easy to navigate. Cons Not keeping track ( in the calendar) of past appointments for the employees that have left. Reasons for choosing ZenMaid Endorsement. From a residential cleaning coach, and expert in the house cleaning industry. Review Source Response from ZenMaid January 16, 2024 Andrew, Thanks for taking the time to write this! We value our partnership with you and your company. Thanks again! CEO Used the software for: 3-5 years ### "ZenMaid is the best" March 21, 2024 5.0 Very happy with ZenMaid and will be using them as long as they are a available Pros Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them. Cons No complaints they honestly care about the accounts they have and solve any problems that might come Reasons for choosing ZenMaid I compared greatly and price let me to them but they cost less than over but still surpassed others in quality as well. Review Source Owner Owner Used the software for: Less than 1 year ### "Great Cloud Based Scheduling Software" November 13, 2019 5.0 The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email. Pros It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface. Cons I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore. Switched from I was very happy with the Wintac Software, or at least I thought I was until I started using Zenmaid. :) The issue with Wintac is that it wasn't cloud based which meant if the server, my computer went down we were dead in the water. All I need is an internet connection with ZenMaid. ZenMaid has an app where all of my employees can log in and see their appointments for the day and into the future. The employees really like the app as it is easy to use and serves its purpose. I can sleep at night knowing all of the client database and appointments are safe in the cloud and all I need is internet access to log into it. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/) Reasons for choosing ZenMaid I found the other user interfaces to be very user unfriendly and complicated. I am older so not as techy as the younger crowd which is probably fine for them. This is a good fit for me being a simple interface and very intuitive. Review Source Owner Used the software for: 3-5 years ### "Amazing for residential cleaning" March 20, 2024 5.0 Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great. Pros Easy to use, understand and love that we can color coordinate everything Cons I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid Really easy to use and specifically for home cleaning Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.