# Page 3 | ZenMaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ZenMaid the right Maid Service solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133875/ZenMaid-Software/reviews --- ZenMaid 4.7 (205) [View alternatives](https://www.capterra.com/p/133875/ZenMaid-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ZenMaid ## Showing most helpful reviews Showing 51-75 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jessica G. Owner Real Estate Used the software for: 1-2 years ### "I will keep using Zenmaid" March 24, 2025 5.0 Great app, i like it runs payroll, the clock in clock out feature and everything on it Pros The way i can keep track of my schedule, Cons Limited performance in my android, than in my computer Review Source KS Katherine S. Owner Individual & Family Services Used the software for: 1-2 years ### "10 out of 10" December 10, 2024 5.0 It’s just what I needed and have been using since 2019. In addition they have so much more to offer and great content for new business owners. Pros It’s an easy all in one software system to run my cleaning business. I am not tech savvy and this app allows me to do everything I need all in one place. Cons Now with all the updates I have no issues with the app and it’s so user friendly. Review Source VE VICTORIA E. Owner Facilities Services Used the software for: 1-2 years ### "Easy to use" March 24, 2025 5.0 User friendly and packed with functionality Pros It has everything I need to run my business in one place! Cons Need service to clock in and out on the mobile app. Review Source AG Angela G. Owner Facilities Services Used the software for: 2+ years ### "Great cleaning service crm" November 29, 2024 5.0 Pros Scheduling ease, user friendly, ease of training for employees and saves time with communication Cons Nothing. Been very happy. Wish there was a flat rate price for under 6 users Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing ZenMaid Specific for field service and maid companies Review Source GC Giseli C. CEO cofounder Consumer Services Used the software for: 6-12 months ### "Great software for cleaning services " March 11, 2025 5.0 Pros Works great for a small and large business No more complaints from clients and my team with issues about scheduling, invoices etc Cons So far no cons to say! They are the best Review Source IM Ivonne M. Owner Consumer Services Used the software for: 2+ years ### "Happy with the service" December 9, 2024 5.0 Pros Map view, feedback for the clients,the task bar, reminder of birthdays and anniversarys Cons On payroll we have to delete all the houses that they didn't punch and is time consuming Review Source GM Gustavo M. CEO Individual & Family Services Used the software for: 6-12 months ### "Best Scheduling App for Cleaning Businesses!" November 19, 2024 5.0 My experience has been amazing with Zenmaid. I have nothing negative to say. Pros Zenmaid pretty much helped me automate my scheduling. It's extremely helpful. Cons I wouldn't say I dislike but its more of a feature thats missing. I work with property management companies and get work orders sent via email. It'd be nice to have my email bookings integrate with zenmaid and automatically schedule it. Review Source CB Chelsea B. Owner Real Estate Used the software for: 6-12 months ### "DO IT! Game changer" November 15, 2024 5.0 pretty sweet thanks for all the hard work! Pros Quick to respond to any questions. User Friendly! Cons Cant save invoices to edit later or add on details later. Review Source Response from ZenMaid November 26, 2024 Thank you, Chelsea! HD Hannah D. Owner Hospitality Used the software for: 2+ years ### "One awesome product" August 22, 2024 5.0 This product has changed my life and my business in nothing but positive ways. I am so glad I bought this and have used it for two years and will continue to do so. Pros Scheduling multiple jobs for multiple people. The email and text templates it sends out to clients. Time clock and payroll. Cons Only thing I can say is it lags sometimes but honestly that may be a problem with my computer not sure Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid Pricing plus it was specifically for maids and I read some great reviews. Review Source LH Leiby H. Owner Hospitality Used the software for: 2+ years ### "Look No Further" February 29, 2024 5.0 Pros Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them. Cons Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[MaidCentral](https://www.capterra.com/p/189582/Maid-Central/) Reason for choosing ZenMaid Best price for the features we needed. No "fluff" in the software. Everything has utility. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) We needed more functionality from the software as far as customization and route management. Review Source ET Erin T. Manager Facilities Services Used the software for: Less than 6 months ### "The worst software" July 27, 2022 1.0 Extremely disappointed. We went with Zenmaid because we had the impression that it was built for made services. But now that we are working with them we realize they have no idea how cleaning companies are ran and what features are needed for a company to be successful. There is a long growing list of items they are working on and you vote on what's important to you. They are building the software and you are the guinea pig. This is clearly a tech company that has created a software with no to little experience. Pros We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders. Cons There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid We got the impression it was made for cleaning companies. Specializing in one type of business Review Source Response from ZenMaid August 29, 2022 This is a very frustrating and unfair review to read. All we're going to say is that these folks who left us this review are still using ZenMaid daily and have no intention of leaving us. Tom R. Owner Operator Consumer Services Used the software for: 2+ years ### "Awesome Quality and Time Saving Product" January 29, 2024 5.0 I am so happy with the customer service!! When setting up ZM, one of their experts sat on the phone with me and talked me through every step and options for every step. And their great customer service with chatting. Not only is their bot extremely helpful in suggesting just the right article (their articles aren't wordy and get straight to the point), but I seem to usually get a solution to my chat from a live person within 4 hours. Twice I've had questions where they have dug deep into my account to find the answer. And once digging deep required them to check something in their server. I believe they will stop at nothing to make sure I get the answers I need. Pros The ability to schedule recurring clients. The only option they don't offer is monthly on a specific day of the week, but they do offer every 4 weeks. Cons Regarding the price, this product is PERFECT for smaller maid services. Although I haven't sat down to really figure out how much ZenMaid will cost when my company is much bigger, for now it seems like it will cost more than other options. But I have to say that ZenMaid seems to have so many maid service bases covered that no other platform does. Reason for choosing ZenMaid Cost and ease of use are why I chose ZenMaid Switched from [Bookly](https://www.capterra.com/p/180137/Bookly/) I needed a lot more time saving features. Review Source TH Tom H. Member Capital Markets Used the software for: 6-12 months ### "Excellent for scheduling and communication, has some drawbacks" November 6, 2019 4.0 Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas. Pros Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features! Cons As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be. Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ZenMaid It's specific to the cleaning service. Tons of customization options. Pricing. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We needed better/automated communication options than G Suite provides. Review Source GC Gina C. Owner / Manager Consumer Services Used the software for: 6-12 months ### "ZenMaid for Scheduling & Customer Database Functions" November 1, 2019 4.0 We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience. Pros \*Designed specifically for cleaning companies \* Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more \* Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns \*Reasonably priced \*Constantly upgrading, improving & adding new features (built in feedback system for feedback from users) \*The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon \* Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management) \* Multiple viewing options for schedule \* Multiple options for recurring service frequencies \* Feedback section where users vote on suggestions for improvement \* Also provide other useful tips/videos/articles on how to successfully run a cleaning company \* Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you \* Can link with your website for managing leads & online appointment bookings (if you want) \* Like how employees can clock in and out of a job and can see a map of where they have to go Cons \* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet. \* Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess. \* Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance. \* Wish we could print schedules \* Wish we could visualize the schedule by customer on the monthly view \* You can see all upcoming appointments for a customer but cannot print or email that to send to customer Review Source MM Marci M. Owner Hospitality Used the software for: 1-2 years ### "Almost Zen " September 26, 2022 4.0 I wish customer service was more accessible. Pros For a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations. Cons It can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid Pricing & ease of immediate use. Review Source AH Angie H. Owner Facilities Services Used the software for: 1-2 years ### "Great, scheduling app" March 15, 2024 5.0 So far I haven’t really had any problems. I’m overall happy. Pros It keeps my business organized and my cleaners enjoy using it Cons No customer portal It would be nice if customers can interact with the app Reason for choosing ZenMaid I like the fact that they have a lot to offer Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I like jobber , but it was too costly every month and I find ZenMaid to be more efficient for my company Review Source AH Ariel H. Co-Owner Individual & Family Services Used the software for: 6-12 months ### "Co-Owner" November 6, 2019 5.0 We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business. We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments. We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.! Pros Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner. Cons The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen. The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task. As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid ZenMaid's layout and navigation is so much easier/smooth and less overwhelming. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group. Review Source VR Verified Reviewer Business Owner Hospitality Used the software for: 1-2 years ### "This software is not for serious business owners. " June 18, 2022 1.0 I will never use this software again. There is much better options out there. Don’t trust the positive reviews. Pros The notifications to customers was a nice feature. Cons The notification system glitches and sends wrong times. Reason for choosing ZenMaid The owners were maid service owners. But that doesn’t equate to good software producers. Review Source Response from ZenMaid June 23, 2022 Sorry to hear you had a bad experience with ZenMaid :-( We'll have to agree to disagree that our 2000+ daily users are not 'serious business owners'. Seeing their revenue in the system tells a very different story ;-) MD Michelle D. Business Manager Consumer Services Used the software for: 6-12 months ### "Zenmaid Review 11 months use" November 7, 2019 4.0 The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically Pros I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options Cons I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!! Review Source Response from ZenMaid November 10, 2019 Thanks for the review, Michelle - please contact support@zenmaid.com if you continue to struggle with anything in the system :-) For anyone else reading - here's what the owner of Above the Line Cleaning (Michelle's company) sent our support this morning (11/10/2019): "We're good! Trying to grow obviously; booked a record breaking FIVE new clients today, which is literally record breaking as we may go a month to do that...finally have a good team and the last two months have been prosperous. Saving up to step up marketing. Feels like a helluva a lot longer than a year but I am SOOOO grateful to you, Courtney, and Maria. Literally lifesaving :-) :-) :-) " AT Amanda T. Chief of Student Maid Education Management Used the software for: 6-12 months ### "“There is no failure. Only feedback.” – Robert Allen" November 5, 2019 4.0 The benefits of having someone else take care of an important software we use daily has been great. Because our other software was in house, the upkeep and updating took a lot of time and pulled us away from things we should be focusing on instead. Its the saying "leave it to the pros" is where I am going with this. I think its hard for anyone to switch to something completely new after using something else for years, but the Zenmaid team made it easy. Pros The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo! Cons Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid It had significantly more features that fit our needs. Review Source MB Michelle B. Owner/President Hospitality Used the software for: I used a free trial ### "Not recommend. No real customer service and they charge yor credit card the wrong amounts" February 8, 2023 1.0 Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software Pros There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried Cons \- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE Review Source Response from ZenMaid February 14, 2023 Nothing about this review has to do with ZenMAID Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company Here's the screenshot that Michelle herself sent us when she got charged. https://pasteboard.co/B0ozuQ7dPf68.png Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-( Christina J. Owner Facilities Services Used the software for: 2+ years ### "Software is a Lifesaver!" November 4, 2019 5.0 How important it is to have good communication with employees and clients. Pros I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with. Cons I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere. Review Source TR Tammy R. CEO Hospitality Used the software for: 2+ years ### "ZenMaid is the best" March 20, 2024 5.0 Very happy with ZenMaid and will be using them as long as they are a available Pros Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them. Cons No complaints they honestly care about the accounts they have and solve any problems that might come Reason for choosing ZenMaid I compared greatly and price let me to them but they cost less than over but still surpassed others in quality as well. Review Source JG Jasmine G. CEO Consumer Services Used the software for: 1-2 years ### "Must have " November 8, 2019 5.0 Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image . Pros We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders Cons There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too . Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing ZenMaid Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners ! Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) No auto scheduling and not industry specific Review Source KI Kayla I. Owner Individual & Family Services Used the software for: 2+ years ### "Amazing for residential cleaning" March 19, 2024 5.0 Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great. Pros Easy to use, understand and love that we can color coordinate everything Cons I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ZenMaid Really easy to use and specifically for home cleaning Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.