--- title: "Purplepass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Purplepass Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/133885/Purplepass-Ticketing/" page_type: "product" language: "en" --- # Purplepass Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Purplepass ## What is Purplepass? Purplepass delivers enterprise ticketing for theatres, universities, arenas, festivals, and corporate events. Embed a PCI-secure, fully branded checkout on your own site and let guests pick seats on interactive maps we build free. Sell reserved seating, GA, timed entry, season passes, flex packs, add-ons, merch, and donations; drive demand with unlimited promo codes and built-in SMS marketing. Real-time dashboards surface sales, scans, refunds, and channel ROI so finance, marketing, and front of house stay aligned. A cloud-synced box office POS accepts cash, cards, and comps, while iOS and Android scanners with tri-cellular fallback clear thousands per hour and keep working offline. Integrate with TouchNet, PayPal, Authorize.net, Bluefin, Zapier, and Single Sign On to fit any stack. Qualifying volume unlocks free scanners, printers, kiosks, and our US-based experts answer calls 24/7. Purplepass: high-capacity ticketing without the enterprise headache. ## What is Purplepass used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Event Check In](https://www.capterra.com/event-check-in-software/)[Admissions](https://www.capterra.com/admissions-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 304 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Ticketing / 2026 - Event Booking / 2025 - Event Check In / 2025 Our "Best of" badge program showcases products with the highest ratings... - Admissions / 2026 - Event Booking / 2026 - Event Check In / 2026 - Ticketing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Event Booking / 2026 - Event Check In / 2026 - Festival Management / 2026 - Ticketing / 2026 Rating Breakdown 4.9 +− Features4.7 Value for Money4.9 Ease of Use4.8 Customer Service4.9 Rating Breakdown 4.9 Features4.7 Value for Money4.9 Ease of Use4.8 Customer Service4.9 ## Purplepass Reviewers Verdict Updated August 2026 AI summary - Purplepass is well suited for small businesses, performing arts groups, and event teams needing straightforward ticketing and event management. - Users most consistently value its user-friendly interface, clear navigation, responsive staff, and helpful support. - Teams benefit from easy event setup, quick attendee check-in, and tools that make staff onboarding and daily operations smoother. - Buyers report negative points such as occasional bugs after updates, payout delays, issues with certain payment types, and a learning curve for new users. - Purplepass fits organizations seeking accessible event ticketing and support but may not meet needs for instant payouts or advanced payment options. ## Purplepass alternatives Highest Rated [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) [4.9 (596)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112510/Ticket-Tailor/) [4.5 (45)](https://www.capterra.com/p/114659/AudienceView-Professional/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,815)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [TicketSource](https://www.capterra.com/p/134828/TicketSource/) [4.8 (552)](https://www.capterra.com/p/134828/TicketSource/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134828/TicketSource/) [View all alternatives](https://www.capterra.com/p/133885/Purplepass-Ticketing/alternatives/) ## FAQs about Purplepass Overview ### What problems does Purplepass solve? Purplepass solves clunky ticketing workflows, slow event setup, manual box office reporting, and long check-in lines by centralizing online sales, custom ticket rules, seating, scanning, payouts, and flexible reporting. Event coordinators, promoters, performing arts teams, nonprofits, and small venues benefit most, especially when staff turnover or volunteer training makes ease of use critical. Answer based on 219 reviews Overview ### Which roles and teams benefit most from Purplepass? Purplepass is most used by business owners, executives, and directors who oversee event operations and revenue. Event coordinators, producers, and box office managers rely on it for ticketing, attendee check-in, and scheduling, while administrative, marketing, and finance teams use it to manage promotions, customer communication, reporting, and payment tracking. Answer based on 287 reviews Overview ### What company size and industries is Purplepass built for? Purplepass serves small businesses most of all, with 86% of reviewers from that segment, and it is used most in Entertainment at 26%. It is built for education, theatres and performing arts venues, concerts, fairs, festivals, nonprofits, conferences, corporate events, and sporting events, with strong use in Performing Arts at 16% and Music at 11%. Answer based on 304 reviews Features and Usability ### What are the key features of Purplepass? Purplepass includes core event ticketing features like online ticketing, reserved seating, seating maps, barcode and QR code scanning, and box office POS. Differentiating features include customizable reports, payment processing and payouts, event page branding, email marketing, and attendee tracking for managing sales, check-in, and post-event analysis. Answer based on 221 reviews Integrations ### Which third-party tools and platforms does Purplepass integrate with? Purplepass integrates with Mailchimp, WordPress, Little Green Light, and Prekindle in reviewer workflows, and the catalog lists more than 20 integrations overall. Additional connections include HubSpot CRM, SurveyMonkey, Twilio, Zapier, Zoho CRM, Auth0, Okta, Constant Contact, and authorize.net across marketing, identity, CRM, and payments. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on Purplepass? Purplepass is generally easy to onboard for frontline staff, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say volunteers, cashiers, and nontechnical users can learn basic event setup and box office tasks quickly, while admins handling reporting, discounts, and advanced customization usually need more time and support. Answer based on 21 reviews Getting Started and Support ### What customer support options does Purplepass offer, and how do users rate the experience? Purplepass offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, easy to reach, and helpful, with real people available during urgent event needs. Some note the backend can take time to learn, but support usually resolves questions quickly. Answer based on 143 reviews Security ### How does Purplepass handle data security and access control? Purplepass uses strong password capabilities, self-service permissions for client access, secure ticketing and payment processes, and scanning tools that help control admission and VIP-area access. Reviewers also note some friction: bank security flags can block card purchases, and one user reported being locked out of a payment account. Answer based on 10 reviews Features and Usability ### How well does Purplepass handle event ticketing? Purplepass makes event ticketing easy for many theaters, schools, nonprofits, and venues through flexible setup, reserved seating, scanning, and online sales. Organizers often like the clear reports and responsive support, though some teams mention limits around multi-user access, refunds and exchanges, payout speed, or occasional account confusion. Answer based on 221 reviews Features and Usability ### Is Purplepass good for managing different kinds of events? Purplepass works well for organizations running different event types, from theater performances and fundraisers to athletic events and registrations. Many teams value the customizable ticket options, discount codes, seating maps, and website widgets, while some users still note a learning curve for certain workflows like refunds or account setup. Answer based on 221 reviews ## Who uses Purplepass? Based on Capterra reviews from the past 3 years ## Features AI summary Based on 3,825 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) Purplepass supports all three of the features reviewers value most: **Ticket Reservations**, **Event Management**, and **Mobile Access**. Together, these capabilities help businesses manage bookings, coordinate event details, and give attendees convenient on-the-go access, allowing teams to run events more efficiently and improve the overall ticketing experience. Ticket Reservations 4.8 (112) 81.25% of 112 reviewers that rated this feature as important or highly important Purplepass gives you a straightforward and flexible ticket reservation process, making it easy to select seats, apply discounts, and manage group bookings. Reviewers appreciate its user-friendly interface, smooth transactions, and how it streamlines event organization for both staff and customers. Mobile Access 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Seating Map 4.8 (69) 76.81% of 69 reviewers that rated this feature as important or highly important It helps you offer detailed, customizable seating maps that let customers confidently choose their seats. Reviewers appreciate the map’s clarity, flexibility, and ease of setup, noting it supports multiple sections, price points, and is especially valuable for reserved-seating events. Registration Management 4.8 (55) 80.00% of 55 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Barcode/Ticket Scanning 4.8 (78) 76.92% of 78 reviewers that rated this feature as important or highly important With this capability, you can quickly scan tickets using mobile devices or provided scanners, ensuring fast event entry and accurate attendance tracking. Users think scanning is reliable, easy to train staff on, and helps reduce entry lines, though some mention occasional device battery issues. Customer Data Management 4.7 (76) 73.68% of 76 reviewers that rated this feature as important or highly important This aspect allows you to efficiently collect, search, and export customer data for marketing and reporting. Some reviewers find the reporting tools flexible and useful for communication, while others mention searching specific transactions or batch downloads could be more intuitive. Purplepass 104 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Barcode/Ticket Scanning: With this capability, you can quickly scan tickets using mobile devices or provided scanners, ensuring fast event entry and accurate attendance tracking. Users think scanning is reliable, easy to train staff on, and helps reduce entry lines, though some mention occasional device battery issues. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Scheduling: Schedule in-person or online classes - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Data Management: This aspect allows you to efficiently collect, search, and export customer data for marketing and reporting. Some reviewers find the reporting tools flexible and useful for communication, while others mention searching specific transactions or batch downloads could be more intuitive. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Fee Management: Track collected or paid charges for services performed or access granted - Floor Plans & Maps: Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour - For Higher Education: Software designed for higher education organizations - Forms Management: Store, manage and track all forms in a centralized location - Group Registration: Register a group/batch of attendees - Guest List Management: Curating an intentional list of prospective guests as per relative interests to achieve specific goals. - K-12: Software designed for kindergarten through 12th grade schools - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Lead Capture: Automatically identify and save contact information of potential customers - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Event: Utilize the same app for multiple events - Multi-Language: Manage and support multiple languages - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Registration: In-person, onsite registration - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Season Tickets: Grants the users access to all events for one season - Seating Map: It helps you offer detailed, customizable seating maps that let customers confidently choose their seats. Reviewers appreciate the map’s clarity, flexibility, and ease of setup, noting it supports multiple sections, price points, and is especially valuable for reserved-seating events. - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Purplepass gives you a straightforward and flexible ticket reservation process, making it easy to select seats, apply discounts, and manage group bookings. Reviewers appreciate its user-friendly interface, smooth transactions, and how it streamlines event organization for both staff and customers. - Ticketing: Customize, sell, and distribute tickets - Transportation Management: Organize and track the physical movement of goods from one location to another - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Registration: Make a list and register visitors - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Volunteer Management: Manage volunteer information and direct volunteer resources - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Features 4.7 (276) 4.7 Based on 276 reviews ## Pricing Value for money 4.9 (271) Online Sales - For-Profit 2.5%+ $0.99/ticket Online Sales - Non-Profit 2.0%+ $0.99/ticket Value for money 4.9 (271) 4.9 Based on 271 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) ## Support, customer service and training options Customer Service 4.9 (299) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (299) 4.9 Based on 299 reviews ## User reviews Overall rating 4.9 Based on 304 reviews Filter by rating 5(273) 4(25) 3(5) 2(0) 1(1) Mentioned topic Sorted by most recent MW Mikki W. Ticket Chairperson Sports ### "Awesome to work with!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 I have used Purplepass for quite a few years for my rodeo. It is a 3 day event once a year. The equipment is user friendly and building the events is very user friendly. But the staff is really what keeps me returning. They are so eager to help with whatever I need and their response is very quick. Pros System and equipment is very user friendly. The staff has been absolutely amazing to work with. Love the simplicity of the program. Cons When Purplepass did an update a few years back there were some issues but they have fixed them and gone above and beyond to make sure I am taken care of. Alternatives considered [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/) [Agile Ticketing](https://www.capterra.com/p/70993/Agile-Ticketing/) Reasons for choosing Purplepass Cost was a big part and ease of the system. Set up was easier. Had everything I needed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BO Breanne O. Dance Department Director Entertainment ### "Easy, Efficient and Reliable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 I have had an extremely positive experience with purplepass. Building events is extremely easy and customizable to what I need. The security of the platform is great and if technical issues arise they are troubleshooted instantly and resolved quickly. Pros It is easy to use, and completely customizable. The platform allows me to host various events throughout the year from ticket events to registrations. Financial reporting is extremely transparent and quick. Troubleshooting any issues is fast and reliable Cons One thing that has come up on the POS side is the inability to use apple pay. I think costumers would appreciate that as an additional form of payment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Natasha H. Digital Media Coordinator Sports ### "Clean, Professional Layout That’s Easy to Integrate and Share" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2026 The overall Pruplepass has been great. Having the ability to see ticket sales in real time, instead of having to wait for someone else to provide that information. We can also get the ticket page up much faster on our end, rather than working with an in-house ticket team and having to wait because we’re not always their main priority. Overall, it’s nice to have more control over the process. Pros I love how clean the layout is. It makes it easier for customers to see all the information they need about our event. It looks very professional and helps our event feel more legitimate. It was also very easy to integrate into our website and share across our social channels. Cons Overall, I have no complaints. One thing that would be nice to have in the overview section is the ability to place a photograph. I love keeping the logo in the main header, but it would be great to also add an image further down the page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Colleen F. Operations Events Services ### "Outstanding platform for event ticketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 We have used Purple Pass multiple times because we have been very happy with the platform as well as the support. Pros Purple Pass stands out for its commitment to customer service as well as its straightforward ease of use for admin and end user. Cons We had no problems whatsoever with Purple Pass. The support team was highly responsive and excellent at troubleshooting any issues so no complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Lavanya R. Operations Music ### "First time Purplepass user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 6, 2026 Overall is good once we pass the learning curve. Once you log in and play around a bit and with the help of support, we can get used to it. Pros It has good customization capabilities. Reporting is very detailed. Their support is very good when we reach a human. Cons Probably more beginner-friendly videos explaining what not to do also. The AI needs more training for support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John W. Ticket Management Non-Profit Organization Management ### "Thank you Purplepass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 Excellent customer service and excellent experience. Excellent attention to detail. Always willing and able to assist with issues. Pros This is the third year that we have worked with Purplepass and the customer relationship bonds that has developed is invaluable. During our events and the planning of them, the event ticketing has been seamless. Our representative nice has valuable insight that has become/been helpful in event planning. He and his organization have been so attentive to the needs of our organization and have gone above and beyond to meet our goals. If you are an organization that is looking for a business that is strives to help you reach your event goals, you need look further than Purplepass for your needs. Cons There are no cons working with Purplepass from my personal experience. I had a great experience. Highly recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Bailey A. Annual Giving, Donor, and Alumni Engagement Coordinator Fund-Raising ### "An easy to use, versatile platform with amazing support even after signing the contract? Yes please! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 My experience with Purplepass has been excellent, and because of that, I've confidently recommended it to many folks. Purplepass support specialists (shoutout to \[sensitive content hidden\] .!) are there to help long after implementation. Whether it's learning new features or finding ways to accomplish something specific, they are knowledgeable, personable, and easy to reach. They are also willing to train new users on aspects of the platform, which makes it easier when there is staff turnover. They act as a partner in our operations, and it keeps our team from missing a beat. Pros Purplepass truly fits all of our needs. The versatility has allowed us to expand our usage beyond what we thought was possible. It was initially purchased to handle our event management and ticketing. Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more. Our greatest test of the system was our annual gala. We received such high praise from our attendees. We are grateful for Purplepass for giving a great experience, whether it be to our guests or staff. It truly helps our organization shine. Cons There are not any features that we are unhappy with. We are excited for the addition of ApplePay as a payment option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Keri Jeanne B. Director, Theatre and Operations Entertainment ### "User Friendly, Great Customer Service, Terrific Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2025 They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to PurplePass. Pros It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. Cons The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) needed a more "friendly" and updated platform that gave us the ability to do what we needed and with a lower price point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kathy C. Admissions Events Services ### "Excellent customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 Great staff, good experience. Our representative walked us through the setup process was open to creating new options to meet our needs and unique setup. Pros One of the MOST important aspects of any event is to assure proper preplanning and have customer service available during the event for any last minute changes or to troubleshoot to keep the event running smoothly. The customer service from our account representative, \[sensitive content hidden\], has been nothing but stellar! He is there to walk us through being able to set up our event ourselves, help when needed and offer excellent solutions. We are in good hands and the stress of ticketing or equipment issues is far less than any other product we have used previously. The system processing security and value is perfect for our event. Admission scanning process is easy to teach volunteers in less than 5 minutes! Cons We would like to see the ability to use the terminals at the front gate and provide a QR code receipt to bring to entry gate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rob R. It Chair Food & Beverages ### "PurplePass Makes Event Ticket Sales and Management Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 I have used PurplePass for the last 5 years for advertising and ticket sales for at least 40 events. As the IT Chair of our club, I find using the product is intuitive and easy to use. Features that streamline building events is the capability to replicate a past event as a template for a future event. The ability to use seating maps for reserved seating is great and having options for custom questions to obtain customer information such as attendee names and food preferences is invaluable. Reporting capabilities are great to use in managing events, use for attendee check-in, and reminder notifications. Lastly, I can't say enough about how valuable their customer support team has been in assisting me promptly when I need product support or custom seating maps built. Pros The product is easy to use, provides the perfect platform for advertising and conducting ticket sales for all of our events which we host 6-8 each year. Cons Inserting images within the content of the description of events requires an outside hosted file structure to import from. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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