# Purplepass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Purplepass the right Event Check In solution for you? Explore 304 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews

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Purplepass

4.9 (304)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Reviews of Purplepass

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

RR

Rob R

It ChairFood & Beverages, Self-employedUsed the software for: More than 2 years.

“The ability to use seating maps for reserved seating is great and having options for custom questions to obtain customer information such as attendee names and food preferences is invaluable. “

November 5, 2025

Sara B

Communications SpecialistMusic, 10,001+ employeesUsed the software for: More than 2 years.

“My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events.“

August 7, 2025

CC

Christine C

Administrative ManagerPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years.

“We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience.“

July 23, 2025

CF

Cristina F

ProducerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years.

“I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents.“

August 31, 2024

BA

Bailey A

Annual Giving, Donor, and Alumni Engagement CoordinatorFund-Raising, 201 - 500 employeesUsed the software for: 1-2 years.

“Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more.“

January 15, 2026

BO

Breanne O

Dance Department DirectorEntertainment, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“One thing that has come up on the POS side is the inability to use apple pay.“

May 1, 2026

CC

Christine C

Administrative ManagerPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years.

“PurplePass has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee.“

July 23, 2025

JH

Janice H

Board Member and Box Office ManagerMusic, 2 - 10 employeesUsed the software for: More than 2 years.

“Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system.“

August 25, 2025

## Showing most helpful reviews

Showing 1-25 of 304 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Keri Jeanne B.  
Director, Theatre and Operations  
Entertainment  
Used the software for: 2+ years

### "User Friendly, Great Customer Service, Terrific Platform"

November 7, 2025

5.0

They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to .

Pros

It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient.

Cons

The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access.

Switched from

[Arts People](https://www.capterra.com/p/10010710/Arts-People/)

needed a more "friendly" and updated platform that gave us the ability to do what we needed and with a lower price point.

Review Source

JH

Janice H.  
Board Member and Box Office Manager  
Music  
Used the software for: 2+ years

### "Best Customer Service and Value for the Money"

August 25, 2025

5.0

has been an amazing value for the money, and as a smaller community non-profit orchestra we are fortunate to have found them. Because of Purplepass, we are able to offer our patrons reserved seating & season tickets with easy PDF delivery by email. We have the choice whether to pay the ticketing fees ourselves or pass those on to the patron. It's easy to edit our events and add discount codes and graphics. Payouts happen quickly once events are over. All in all, we are extremely happy with the platform and the customer service, and we intend to stay.

Pros

The thing I like most about using is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference.

Cons

Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive staff.

Switched from

[InstantSeats](https://www.capterra.com/p/116254/InstantSeats/)

We were looking for easier management of season passes and multi-events along with seat map integration.

Review Source

MW

Mikki W.  
Ticket Chairperson  
Sports  
Used the software for: 2+ years

### "Awesome to work with!!!!"

May 13, 2026

5.0

I have used for quite a few years for my rodeo. It is a 3 day event once a year. The equipment is user friendly and building the events is very user friendly. But the staff is really what keeps me returning. They are so eager to help with whatever I need and their response is very quick.

Pros

System and equipment is very user friendly. The staff has been absolutely amazing to work with. Love the simplicity of the program.

Cons

When did an update a few years back there were some issues but they have fixed them and gone above and beyond to make sure I am taken care of.

Alternatives considered

[Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/)[Agile Ticketing](https://www.capterra.com/p/70993/Agile-Ticketing/)

Reason for choosing Purplepass

Cost was a big part and ease of the system. Set up was easier. Had everything I needed

Review Source

CF

Cristina F.  
Producer  
Entertainment  
Used the software for: 2+ years

### "AWFUL EXPERIENCE THIS YEAR"

August 31, 2024

1.0

Recently HORRIBLE EXPERIENCE. JUST AWFUL.

Pros

I used Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact.

Cons

MY ticket buyers call my office stating that the ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Purplepass

For their 'supposed" live customer service. it is only an answering service it seems.

Switched from

[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)

During the pandemic, they were having issues. I think they are fixed now.

Review Source

Response from Purplepass

September 6, 2024

We are truly sorry to hear about the difficulties you experienced with accessing your payments through Deluxe.com. Please understand that Deluxe.com is a totally different company not related to us, and while we do not control their systems, we strive to assist our clients in resolving such issues. To that end, we offered multiple solutions to expedite your payment—including alternative accounts, overnight checks, ACH setup, and covering costs for a bank wire—to ensure you received your funds as swiftly as possible. Regarding the visibility of your event, we sincerely apologize for any confusion. Upon review, we found that the event was always searchable on our platform. Our investigation into the call recordings indicates that the guest didn't know how to spell the name of the performer and didn't know any other details about the event. Our team tried to help find it but it simply wasn't possible to find an event when the caller doesn't know any specifics about the event.

NH

Natasha H.  
Digital Media Coordinator  
Sports  
Used the software for: 1-2 years

### "Clean, Professional Layout That’s Easy to Integrate and Share"

March 7, 2026

5.0

The overall Pruplepass has been great. Having the ability to see ticket sales in real time, instead of having to wait for someone else to provide that information. We can also get the ticket page up much faster on our end, rather than working with an in-house ticket team and having to wait because we’re not always their main priority. Overall, it’s nice to have more control over the process.

Pros

I love how clean the layout is. It makes it easier for customers to see all the information they need about our event. It looks very professional and helps our event feel more legitimate. It was also very easy to integrate into our website and share across our social channels.

Cons

Overall, I have no complaints. One thing that would be nice to have in the overview section is the ability to place a photograph. I love keeping the logo in the main header, but it would be great to also add an image further down the page.

Review Source

VR

Verified Reviewer  
Communications Specialist  
Music  
Used the software for: 2+ years

### "Purplepass Pros & Cons for Box Office"

August 7, 2025

4.0

The highlights of my experience are the customer support, value for money, Box Office operations, and flexibility. I think the hardware could be improved, payouts could be expidited faster, and the back end, or how you make an event could use a facelift.

Pros

Overall, the software features an pretty intuitive interface, ensuring an average learning curve for new users. The customer service team is acknowledged for assisting users in navigating these initial challenges. It's an good value for the money, offering features and Event Ticketing at a competitive price. The Customer Service is great at assisting and solving problems.

Cons

The the payout process could be a bit faster. My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events. The backside could benefit from a more modern design and improved usability.

Switched from

[Vindi](https://www.capterra.com/p/190948/Vindi/)

Vendini raised their prices and so we had to look for other options. It was most attractive because of the "No Hidden Fees" explicitly states that there are no signup fees, contracts, map building fees, or box office fees. This contrasts with some platforms that have hidden fees that can inflate the overall cost.

Review Source

CC

Christine C.  
Administrative Manager  
Performing Arts  
Used the software for: 1-2 years

### "As simple/complex as you need, actual pro-active support, easy user experience"

July 23, 2025

5.0

I am a former IT Analyst so I was able to plow through and set up ticketing with minimal support. The ticket sales were magical. The only issues we have had have been a few people who couldn't check out (no specifics so likely user error). We added them manually to a will call list and had them pay at the door. It's very easy to check on ticket sales, confirm purchases, and make refunds. I had barely looked at the POS before opening night when my box office person was late, I plopped my inexperienced 17-yr old daughter in front of it with a 2 minute training. Her only complaint after was that I didn't have a card scanner (we now have one). The data looked great and the POS reporting was also very simple and helpful for post-show analysis. If you have the option, start simply and grow in complexity as you learn the system. The staff is there to support and brainstorm with you, if you need it.

Pros

We are a young community theater wanting to grow. has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee. We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience.

Cons

Set up is more complicated than just filling in Show Title, Ticket Price, and Dates. There is a lot of hand holding built in to the system and great response from support, but it will take time to get answers to all the questions from your organization and venue, and decide on the workflow. The more you want to customize, the more time you will need to allow to get it set up correctly. It gets easier each time.

Alternatives considered

[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ShowClix](https://www.capterra.com/p/82542/Easy-To-Use-Ticketing-Software/)[Curate](https://www.capterra.com/p/174139/Curate/)

Reason for choosing Purplepass

Based on a recommendation from the staff of Gordon State College.

Review Source

JL

Jason L.  
Programming Director  
Entertainment  
Used the software for: 6-12 months

### "Purplepass is a smart choice for your venue"

July 5, 2025

5.0

has been an amazing find for our organization. We were looking for a ticketing system that would being just as intuitive for us as it was for our audience, while also being const efficient for both, and Purplepass could not be beat.

Pros

is a fairly intuitive platform, easy to navigate and it takes no time to set up a new event. Their system is deigned with both the customer and the customer's audience in mind. Their staff are always prompt and friendly and incredibly helpful when you have a question. Best of all, the cost to our organization is zero, Purplepass service fees are minimal and can be absorbed by your organization or passed along to the audience member, so we just adjust out pricing to offset those small costs.

Cons

We have had no significant issues. has made adjustments for us as we needed them to and are working on updating some things that we had asked them about, again showing that they are responsive and have their customers best interests at heart.

Alternatives considered

[On the Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/)[Spektrix](https://www.capterra.com/p/89233/Spektrix/)[Ludus](https://www.capterra.com/p/136136/Ludus/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Purplepass

We were impressed right away by the team at , and services offered and the cost to our organization could not be beat.

Switched from

[AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/)

AudienceView took fees from us every month on top of a fee per ticket, and their system was not nearly as organized or intuitive as . The team at Purplepass was very responsive to us and made us feel at home.

Review Source

RH

Ronald H.  
President Owner  
Entertainment  
Used the software for: 2+ years

### "Purplepass is the Best!"

May 16, 2025

5.0

My overall experience with is that as long as I am in business, I will use it. It's easy and very effective.

Pros

is the most user friendly ticketing site we have used. The support received is top shelf and always has been. Implementing this into our events was very easy and the number of features Purplepass is right up there with all the rest. We frequently use Purplepass for events especially in and around the bigger cities but the smaller markets are just as easy to integrate with our systems as well.

Cons

Can't use it enough. The system is the easiest system we have used.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Purplepass

The support given at the onset and during my time with was unmatched.

Switched from

[TicketManager](https://www.capterra.com/p/155270/InviteManager/)

Ticketmaster's customer support was non-existent

Review Source

DT

Daniel T.  
President  
Events Services  
Used the software for: 2+ years

### "Great experience with Purplepass"

October 30, 2025

5.0

is amazing ticketing software, and offers great and easy to navigate website, competitive pricing, and outstanding customer service.

Pros

From the very beginning, ' Customer Service has been outstanding. We checked many other ticketing software companies, but when it came to service none could compare to Purplepass.

Cons

We love , and have had no negative experiences selling event tickets and/or raising money using their system.

Alternatives considered

[Showpass](https://www.capterra.com/p/153637/Showpass/)

Reason for choosing Purplepass

Better offer financially, better customer service

Review Source

KR

Kevin R.  
Sales and Marketing Manager  
Higher Education  
Used the software for: 1-2 years

### "Great support and ease of use."

April 28, 2025

5.0

Once I figured out how it works it has been great. The ease of setting up and an event and the support team that makes sure you have everything setup correctly has been great. The response time if I have a problem is awesome.

Pros

Ease of use and support. If I had a problem, I would email support, and someone got back to me ASAP.

Cons

No send to mobile option. We have an older crowd, and they depend on me being able help them send their tickets to someone if they could not make it to and event.

Review Source

AC

Abbie C.  
Managing Director  
Performing Arts  
Used the software for: 6-12 months

### "Purplepass has been great for our organization."

April 11, 2025

4.0

Great! The seating maps are great and the tech support has been very helpful.

Pros

We love the seating maps! Also, the customer service on tech support has been good.

Cons

Doesn't take tap to pay payments so we have lost some business or inconvenienced some of our customers.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Purplepass

The ability to make unique seating charts as well as ease of taking payments.

Switched from

[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/)

The ability to make unique seating charts as well as take payments.

Review Source

LM

Lizzy M.  
Office Manager  
Performing Arts  
Used the software for: 1-2 years

### "Efficient, Easy, and Excellent! "

April 21, 2025

5.0

My experience with Purple Pass has been efficient, easy and time saving. Our users are no longer asking questions or having a hard time buying tickets.

Pros

Easily accessible for users and for us promoters. I also enjoy that we can put tickets onto our website so users do not have to switch between websites.

Cons

Our users did have a learning curve when we switched over to Purple pass, however new users had an easy time navigating for tickets.

Switched from

[TicketPeak](https://www.capterra.com/p/112015/TicketPeak/)[TickTick](https://www.capterra.com/p/170641/TickTick/)

Price, Efficiency, Easy of Use. Purple Pass is a huge upgrade from these services.

Review Source

KB

Karla B.  
Personal trainer and coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Purplepass is highly recommended "

September 10, 2025

5.0

It was my first time using purple pass for my event and was overall satisfied with the process of setting up the link for ticket purchases.

Pros

The ticket link set up was very easy to use and follow. It guides you step by step and is easy to go back and make edits / adjustments.

Cons

I wasn’t particularly sure how I would be able to check in or scan tickets . I did receive a master list of all tickets sold but was still unsure how I would be able to scan them .

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

It was recommended, it was easy to use and cost per ticket was lower .

Review Source

MR

Mark R.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "GoodBye EventBrite"

April 8, 2025

5.0

It's been incredible any questions I have are answered right away and they walk me through the process when I get stuck.

Pros

has great one on one customer service. Software offers everything the other ticket platforms do with scanning on your phone, updating tickets, easy upload of images and text. Plus creating a Day Pass, using my own merchant processing, connecting to streaming platform to sell tickets and generate additional revenue.

Cons

Nothing comes to mind. I am very pleased with this ticketing platform so far.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/)

less fees, got to use my own merchant processing, faster payout

Review Source

BA

Bailey A.  
Annual Giving, Donor, and Alumni Engagement Coordinator  
Fund-Raising  
Used the software for: 1-2 years

### "An easy to use, versatile platform with amazing support even after signing the contract? Yes please! "

January 15, 2026

5.0

My experience with has been excellent, and because of that, I've confidently recommended it to many folks. Purplepass support specialists (shoutout to \[sensitive content hidden\] .!) are there to help long after implementation. Whether it's learning new features or finding ways to accomplish something specific, they are knowledgeable, personable, and easy to reach. They are also willing to train new users on aspects of the platform, which makes it easier when there is staff turnover. They act as a partner in our operations, and it keeps our team from missing a beat.

Pros

truly fits all of our needs. The versatility has allowed us to expand our usage beyond what we thought was possible. It was initially purchased to handle our event management and ticketing. Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more. Our greatest test of the system was our annual gala. We received such high praise from our attendees. We are grateful for Purplepass for giving a great experience, whether it be to our guests or staff. It truly helps our organization shine.

Cons

There are not any features that we are unhappy with. We are excited for the addition of ApplePay as a payment option.

Review Source

KC

Kathy C.  
Admissions  
Events Services  
Used the software for: 2+ years

### "Excellent customer service "

November 5, 2025

5.0

Great staff, good experience. Our representative walked us through the setup process was open to creating new options to meet our needs and unique setup.

Pros

One of the MOST important aspects of any event is to assure proper preplanning and have customer service available during the event for any last minute changes or to troubleshoot to keep the event running smoothly. The customer service from our account representative, \[sensitive content hidden\], has been nothing but stellar! He is there to walk us through being able to set up our event ourselves, help when needed and offer excellent solutions. We are in good hands and the stress of ticketing or equipment issues is far less than any other product we have used previously. The system processing security and value is perfect for our event. Admission scanning process is easy to teach volunteers in less than 5 minutes!

Cons

We would like to see the ability to use the terminals at the front gate and provide a QR code receipt to bring to entry gate.

Review Source

BS

Barbara S.  
Customer Service and Box Office  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Product and Service"

April 8, 2025

5.0

We are entering our third year with and while our season has expanded, Purplepass has been able to accommodate the changes. Our customer support representative is great!

Pros

Easy to add new events and process ticket sales plus customer support is great!

Cons

Any issues that have arisen have been addresses quickly, so I really don't have any negative to say.

Review Source

LS

Loy S.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Great product"

August 22, 2025

5.0

Service is great. Although we are on the East coast, still very responsive. Almost no down time when ticket sales are going. Would highly recommend to someone considering ticket sales options.

Pros

Great system. Easy to use. We have used this great system for 8 years. It is easy to learn for our employees AND me.

Cons

Wish it was on our server when internet goes out. Only happened a few times over last 8 years though.

Review Source

BR

Bradley R.  
Co-Owner  
Performing Arts  
Used the software for: 1-2 years

### "Flexible and suits our unique needs"

April 8, 2025

5.0

We are a venue primarily rented by independent producers, so we have a unified account and page for al events happening at our space, but can easily assign self-service permissions for our clients and get ticket settlements sent to them directly. It works very smoothly for our primary operations.

Pros

We’re a small (60-100 seats) venue that rents to independent producers. As a small operation, is simple enough for me to manage all the shows coming through while giving specific access and direct payouts to our clients. Most importantly, any time I need any assistance, their support team answers quickly and helps me figure out what I need efficiently. It also seems we have a dedicated support person, which is perfect because I don’t have to re-explain our situation.

Cons

I don’t know what comparable timelines are on settlement payouts, but all settlements are sent the Thursday after the show closes (and sometimes it comes through early Fri AM). A little sooner would be nice but it’s not terribly inconvenient. We would also like better “Pay what you want” infrastructure, but they say they are working on building that out.

Review Source

JE

James E.  
Planetarium Director  
Entertainment  
Used the software for: 2+ years

### "It gets the job done!"

July 28, 2025

5.0

We've been using it for years to run our planetarium shows for our local community. The few times I've had to reach out to customer service, I've received prompt help.

Pros

It makes it easy enough to sell tickets for an event. Not much more to say than that, it does exactly what it's supposed to.

Cons

I'd like to ability to re-list a show that was accidentally cancelled, but that's really my only gripe. Also, sometimes people get confused for when their show time actually is as the emailed ticket isn't as clear as it could be.

Review Source

TF

Tom F.  
Owner  
Machinery  
Used the software for: 2+ years

### "Tom's Review of my Purple Passs Experience"

April 24, 2025

5.0

Easy with no doubt about where you are seated, the venue or the cost. We will continue to use Purple Pass Ticketing.

Pros

My organization uses exclusively for our events, and we find it to be quite foolproof (literally). We live in a retirement community, and it’s easy to walk some of our elderly clients through the on-line ticket purchasing process.

Cons

There is nothing I feel should be improved upon. It is an easy process to complete, and what I like most is that at the end of the purchase, there is no doubt about what ticket seating you have, the cost, or the venue.

Review Source

JW

Jean W.  
Membership Chair  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Broadcast email Feature"

May 1, 2025

5.0

The broadcast email feature has become one of our primary marketing tools. We simply generate an email list to advertise upcoming events, and we see immediate results in our ticket sales on the following days.

Pros

I am relatively new in using and find it very easy to use. The information generated from the reports we can get is so helpful in targeting future customers.

Cons

I really haven't found anything that I don't like about it. So far, it has provided me with all the information I need for reaching out to our customers.

Review Source

SP

Steven P.  
CEO  
Sports  
Used the software for: 2+ years

### "Purplepass positive "

April 8, 2025

5.0

Good! Especially the last year or so with major improvements. Nick is awesome, understands clients needs

Pros

The control over the event seating , tickets and map

Cons

The rushed shipping isn't very fast, takes a bit longer than stated

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Purplepass

Ease of control of seating maps and tickets

Review Source

MK

Mike K.  
Owner  
Sports  
Used the software for: 2+ years

### "A++ Purplepass is the Gold Standard"

April 18, 2025

5.0

I have been using for over 6 years now for all of my pro wrestling events at Immortal Championship Wrestling and I could not ask for an easier, more professional transaction with purchasing tickets than Purplepass, ontop of that I always use their online ticketing sales for the events as well which is just as easy to set up and professional looking as the physical tickets!

Pros

I have been using for over 6 years now and have nothing but good to say! Very easy to use, always lightning fast shipping, very professional design!

Cons

None, I have been using for years and have nothing but good to say! They have been nothing but professional and consistent each and every time!

Review Source