# Page 3 | Purplepass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Purplepass the right Ticketing solution for you? Explore 304 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews --- Purplepass 4.9 (304) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Purplepass ## Showing most helpful reviews Showing 51-75 of 304 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Calysta B. Marketing Manager Hospitality Used the software for: 2+ years ### "Boomtown Casino Review" June 19, 2025 5.0 My overall experience with Purplepass has been great all around. If there is a problem, I will contact my rep about it and there is always a fast response back with reasoning or a solution. I have thought about transferring to Eventbrite or Ticketmaster because they are more popular, but you can't beat Purplepass pricing and customer service. Pros I like how fast their customer service is. If I have any problem at all, I email my rep and he gets back to me within the day. Cons We have two different Purplepass websites and it gets confusing remembering which one we use. Some of our guests order tickets through the widget we put on our website, and others order through the purplepass website, which I have no idea how they get access to that one. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass We chose purple pass because it was cheaper and has better customer service. Review Source JM Jason M. General Manager Sports Used the software for: 2+ years ### "Professional and Customized Tickets" August 22, 2025 5.0 Our contact \[sensitive content hidden\] has been a valuable resource for us when we need help or have questions in our events. Pros Professional and customized ticket printing! We use a muti-ticket system for box office and the process is great! Cons The new upgrades are working really in 2025. Purple Pass has made the set up and box office a more user friendly service! Review Source CB Cindy B. Senior Executive Administrator Entertainment Used the software for: 2+ years ### "Purple Pass Review" April 4, 2025 5.0 Excellent. If I come across an issue, \[sensitive content hidden\] is my Rep and he is always able to assist and has the answers. Pros Ease of use. Ability to create an event within a short amount of time. Customer Support! Cons Haven't really found any issues for my use. Review Source BW Brian W. Director of Ticketing Events Services Used the software for: 1-2 years ### "Director of Ticketing" April 7, 2025 5.0 We have had problems with other online ticketing services, but none with Purplepass. Setup was quick and easy and our customer rep guided us through the process the first time. Also it is very easy to monitor our sales. Would highly recommend. Pros Ease of use and quick payment. Also great customer support. Online event platform is simple and clear to navigate. Cons So far we have not found any negatives, unlike other past ticketing companies we have used. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Took 1 year to receive payment for our last 2 shows. Review Source AM Ann M. Treasurer, Ticketing Agent, Box Office Manager Performing Arts Used the software for: 1-2 years ### "Great ticking company!" June 20, 2025 4.0 Overall, our experience with Purple Pass has been very positive. We will continue with Purple Pass and have recommended them to other theater companies in our area. Pros Purple Pass has phone service to assist our patrons. I also love how responsive our rep is when we need help. The interface is easy to use and it doesn't take long to set up an event. Cons The reporting is a bit cumbersome and it's not as easy as I would like to get the information that we need. Alternatives considered [Ovation](https://www.capterra.com/p/181479/Ovation/)[On the Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/) Reason for choosing Purplepass Purple Pass seemed to be able to meet our needs best. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) We had some issues with BPT but ultimately, we switched because they weren't paying us. We did eventually receive all funds owed to us. Review Source LM Lizzy M. Office Manager Performing Arts Used the software for: 1-2 years ### "Efficient, Easy, and Excellent! " April 21, 2025 5.0 My experience with Purple Pass has been efficient, easy and time saving. Our users are no longer asking questions or having a hard time buying tickets. Pros Easily accessible for users and for us promoters. I also enjoy that we can put tickets onto our website so users do not have to switch between websites. Cons Our users did have a learning curve when we switched over to Purple pass, however new users had an easy time navigating for tickets. Switched from [TicketPeak](https://www.capterra.com/p/112015/TicketPeak/)[TickTick](https://www.capterra.com/p/170641/TickTick/) Price, Efficiency, Easy of Use. Purple Pass is a huge upgrade from these services. Review Source LB Lanell B. President Non-Profit Organization Management Used the software for: 6-12 months ### "Purplepass is So User friendly " July 22, 2025 5.0 It was great once I realized that my event name was the way to stand out. I had to be unique and creative with the title of my event. Pros The ease of use. It was very easy to figure out. It wasn’t hard to upload videos and pictures. I didn’t need any help to add links. I was also able to select from various options. Cons Trying to find my event was the hardest thing in what I like the least. But once I figured out the trick, it was good to go. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass Came with reviews from trusted sources and that matters a lot. Switched from [Canva](https://www.capterra.com/p/168956/Canva/) Purplepass was highly recommended by very trusted colleague Review Source CF Colleen F. Operations Events Services Used the software for: 1-2 years ### "Outstanding platform for event ticketing" March 6, 2026 5.0 We have used Purple Pass multiple times because we have been very happy with the platform as well as the support. Pros Purple Pass stands out for its commitment to customer service as well as its straightforward ease of use for admin and end user. Cons We had no problems whatsoever with Purple Pass. The support team was highly responsive and excellent at troubleshooting any issues so no complaints. Review Source JE James E. Planetarium Director Entertainment Used the software for: 2+ years ### "It gets the job done!" July 28, 2025 5.0 We've been using it for years to run our planetarium shows for our local community. The few times I've had to reach out to customer service, I've received prompt help. Pros It makes it easy enough to sell tickets for an event. Not much more to say than that, it does exactly what it's supposed to. Cons I'd like to ability to re-list a show that was accidentally cancelled, but that's really my only gripe. Also, sometimes people get confused for when their show time actually is as the emailed ticket isn't as clear as it could be. Review Source TF Tom F. Owner Machinery Used the software for: 2+ years ### "Tom's Review of my Purple Passs Experience" April 24, 2025 5.0 Easy with no doubt about where you are seated, the venue or the cost. We will continue to use Purple Pass Ticketing. Pros My organization uses Purplepass exclusively for our events, and we find it to be quite foolproof (literally). We live in a retirement community, and it’s easy to walk some of our elderly clients through the on-line ticket purchasing process. Cons There is nothing I feel should be improved upon. It is an easy process to complete, and what I like most is that at the end of the purchase, there is no doubt about what ticket seating you have, the cost, or the venue. Review Source RL Renee L. Owner Music Used the software for: 2+ years ### "Purple Pass is STELLAR! " May 23, 2025 5.0 PP is a life saver for us since BPT messed up. PP has everything we need and is easy to use! Love it! Love the staff! Pros Their Customer Service is TOP KNOTCH! Quite surprised that they ANSWER THE PHONE!! Hassle free and they know what they're doing! Cons Have no problems with them at all! Been with PP since BPT messed up. And feel confident they have our backs! Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) They messed up badly,,,had to wait forever for our money Review Source SV Steven V. Venue Owner Promoter Events Services Used the software for: 1-2 years ### "Solid System with Great Customer Service" July 16, 2025 5.0 Overall my experience with Purplepass has been positive. Every time I had a question or concern I could call our contact and he'd walk me through it. Pros The customer service is extremely helpful and friendly. Also the ticketing interface is very user friendly. Cons The only thing that I liked least about Purplepass Ticketing is that we had to order the iPad card readers from the company anytime we did an event. However they are now working with us to get card readers. Review Source GQ Gustavo Q. Lifestyle Manager Hospitality Used the software for: 6-12 months ### "Easy to create events and manage tickets. " April 10, 2025 5.0 Our company has been using Purplepass for our events for a long time now, and everyone loves it. I think it is very user-friendly and easy to use. The customer service team is really nice and fast. It’s a great system for generating reports and data as well. Overall, we love Purplepass. Pros Easy to create events and manage tickets. Cons Could have more options of reports, just that. Review Source SP Steven P. CEO Sports Used the software for: 2+ years ### "Purplepass positive " April 8, 2025 5.0 Good! Especially the last year or so with major improvements. Nick is awesome, understands clients needs Pros The control over the event seating , tickets and map Cons The rushed shipping isn't very fast, takes a bit longer than stated Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass Ease of control of seating maps and tickets Review Source JH Jason H. Managing Director Entertainment Used the software for: 2+ years ### "PurplePass ticketing " December 16, 2024 5.0 The have been extremely helpful and communicative. Pros Customer service needs are met fast and efficient. Cons Nothing of note. I really enjoy the setup and usage. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Needed better customer service for setup and trouble shooting. Review Source CM Courtney M. Director of Student Productions Higher Education Used the software for: Less than 6 months ### "Great for the user and customer!" April 9, 2025 5.0 This is a great company that I could always reach out to and get help from if needed, and who is constantly adding new features and making sure that I was totally happy and didn't need anything. I really appreciate the customer service as well as how easy it is for those buying tickets to navigate. Pros The user experience is so easy. In the past with other ticket companies, we'd have a lot of emails and calls form people needing help with making their purchase, but this year we had hardly any at all. It was so much more intuitive. They also have GREAT customer service (as in... they actually HAVE customer service with actual people you can talk to!) Cons We ran into a couple of people who wanted to make partial refunds (like they bought 5 tickets but only needed 3) and we had to refund the entire order and make them purchase the seats they wanted again, as there isn't currently a way to do that. If there were a slightly easier way to give refunds and make exchanges (that was a little difficult to navigate at first as well!) then I would be totally happy. Review Source RR Ruth R. Owner Entertainment Used the software for: 2+ years ### "Purplepass, the Perfect Ticketing Platform " May 1, 2025 5.0 I was really impressed with their platform. Setting up my event was surprisingly smooth. I was able to customize everything from ticket types to seating options without feeling overwhelmed. Purplepass exceeded my expectations. Pros Customer service was a plus. If I had a question, the Purplepass Team responded quickly and were super helpful. Cons I can’t think of anything derogatory. Perhaps, receiving my money more quickly. That being said, I would use Purplepass again. Review Source CH Collett H. Administrative Assistant Fine Art Used the software for: 2+ years ### "The BEST ticketing program" March 18, 2025 5.0 I really like this program and working with Purplepass has been so easy and helpful! I can't think of any reason not to recommend them, truthfully. Pros It is SO easy to use and the customer service is super helpful! Whenever I have a problem or am confused, I always get help super quick and It's easy to understand. They also are super supportive and helpful when it comes to exchanging equipment! Cons It's hard to name any, actually. But I think the biggest issue is how tedious it can be to add promo codes, but even that isn't terrible. Review Source MR Mark R. Owner Entertainment Used the software for: Less than 6 months ### "GoodBye EventBrite" April 8, 2025 5.0 It's been incredible any questions I have are answered right away and they walk me through the process when I get stuck. Pros PurplePass has great one on one customer service. Software offers everything the other ticket platforms do with scanning on your phone, updating tickets, easy upload of images and text. Plus creating a Day Pass, using my own merchant processing, connecting to streaming platform to sell tickets and generate additional revenue. Cons Nothing comes to mind. I am very pleased with this ticketing platform so far. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) less fees, got to use my own merchant processing, faster payout Review Source JB John B. Director Fund-Raising Used the software for: 2+ years ### "Purplepass Review" April 26, 2025 5.0 The customer service was excellent. Whenever we had a question they got back to us immediately. Pros The transaction reporting capabilities are fantastic. We can slice and dice the data through the use of simple radio buttons, and it makes me look quite smart when I produce demographic data on command. Cons We found the remote ticket scanners to be a little slow on the ticket verification process. Review Source KB Karla B. Personal trainer and coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Purplepass is highly recommended " September 10, 2025 5.0 It was my first time using purple pass for my event and was overall satisfied with the process of setting up the link for ticket purchases. Pros The ticket link set up was very easy to use and follow. It guides you step by step and is easy to go back and make edits / adjustments. Cons I wasn’t particularly sure how I would be able to check in or scan tickets . I did receive a master list of all tickets sold but was still unsure how I would be able to scan them . Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) It was recommended, it was easy to use and cost per ticket was lower . Review Source CS Chris S. Treasurer Performing Arts Used the software for: Less than 6 months ### "Excellent Experience with Purplepass" March 12, 2025 5.0 From the first enquiry to completion of our event, Purplepass was present, knowledgeable, helpful, insightful and guided us through everything we needed and went above and beyond to verify we were satisfied. Pros Ease of set-up, go live, reports, training, security, customer experience. Cons We experienced no issues of concern from beginning to end. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Ovation](https://www.capterra.com/p/186221/Vital-POS/) Reason for choosing Purplepass Ease of use, set up and cost were all excellent. Review Source VH Vicki H. Assistant to the Division of Fine Arts Higher Education Used the software for: 2+ years ### "Loving Purplepass!" March 12, 2025 5.0 Purplepass has been great to work with. Customer service is responsive and very helpful. Pros We love that our events are customizable with our artwork and descriptions, ticket prices, etc. Customer service is amazing! Cons We have some issues with the use of promo codes, but it could be user error more than a software issue. Review Source NS Natalie S. Teacher Education Management Used the software for: Less than 6 months ### "Extremely happy with Purplepass" April 22, 2025 5.0 My experience with PurplePass has been nothing short of incredible! From the start, the site was VERY user friendly! Intuitive and thorough. I also had a wonderful experience with my customer service representative. He was responsive, super helpful, and communicative throughout the process of getting our account set up. I am thrilled with my experience with PurplePass Pros I was in a bit of a pinch trying to get a ticketing service when our school's original one was no longer available. PurplePass was accommodating and willing to help from the start. Cons There really isn't anything that I didn't like or appreciate about PurplePass. The box office site was user friendly as well. Switched from [Curate](https://www.capterra.com/p/174139/Curate/) showtix4u was bought by another company and the transition was not a satisfactory experience or smooth transition Review Source JE Jonathan E. Athletic Director Sports Used the software for: 1-2 years ### "Easy and Convenient" March 19, 2025 5.0 Our experience with Purplepass Ticketing has been positive. The ease of setting up events and the customization available are outstanding. Pros Easy to set up events, and sell tickets. Customization is available for tickets including coupon codes. Cons If you take the fees out of your profit, they can add up. Review Source