# RepairShopr Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RepairShopr Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more. Source: https://www.capterra.com/p/133945/RepairShopr --- # RepairShopr Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RepairShopr ## What is RepairShopr? RepairShopr is a cloud-based platform designed for repair shops that offers features such as customer relationship management (CRM), point-of-sale (POS) capabilities, and inventory management. It helps streamline operations, capture leads, and optimize customer engagement. Key features include invoicing, customizable intake forms, and marketing suite. ## What is RepairShopr used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 128 user reviews Reviews sentiment Positive 85% Neutral 5% Negative 10% Starting price $59.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RepairShopr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://servably.com/&name=RepairShopr) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RepairShopr 4.4 (128) VS. [4.7 (35)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting Price $59.99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (128) Ease Of Use 4.7 (244) Value For Money 4.3 (107) Value For Money 4.3 (211) Customer Service 4.2 (120) Customer Service 4.5 (241) ## RepairShopr alternatives [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,309)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/) ## FAQs about RepairShopr Overview ### Which roles and teams benefit most from RepairShopr? RepairShopr is most used by business owners, executives, and operations leaders running repair or IT service companies. They rely on it to manage tickets, invoicing, customer communication, and technician workflows. Frontline technicians and service staff benefit from streamlined job tracking, while managers use reporting and automation to improve efficiency and oversight. Answer based on 114 reviews Overview ### What company size and industries is RepairShopr built for? RepairShopr is designed for repair shops and field service businesses, with 95% of reviewers from small businesses and Information Technology and Services leading at 33%. It also serves computer and cell phone repair, IT and MSPs, franchise and general repair, watch and electronics, with Computer Hardware at 17% and Retail at 7%. Answer based on 128 reviews Features and Usability ### What are the key features of RepairShopr? RepairShopr includes core repair shop tools like repair tickets, inventory management, invoice creation, and customer history, which reviewers discuss most. Differentiating features include workflow automation, email and SMS communication, a customer portal, and integrations with QuickBooks and payment processors for estimates, payments, and recurring billing. Answer based on 81 reviews Pricing ### How much does it cost and what fees or limitations are included? RepairShopr starts at $59.99/month for the Starter plan, with a free trial available. Repair Shop costs 119.99/month, and Big Chain also costs 119.99 per location/month. Reviewers often call it cost-effective, though some note limited payment gateways, missing payroll integration, and higher costs for businesses with many users. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does RepairShopr integrate with? RepairShopr integrates with QuickBooks Desktop and QuickBooks for accounting, PayPal, Stripe, and Square Payments for payments, plus Google Calendar, Microsoft 365, and Slack for scheduling and communication. It supports over 20 integrations overall, with additional connections including Mailchimp, ShipStation, Dropbox Business, and TeamViewer ONE. Answer based on 42 reviews Getting Started and Support ### What training and onboarding options does RepairShopr offer? RepairShopr provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation gives written reference material for self-paced review of features, setup steps, and common tasks. Answer based on 3 reviews Getting Started and Support ### What customer support options does RepairShopr offer, and how do users rate the experience? RepairShopr offers FAQ/forum resources, phone support, and chat. Users often describe support as helpful, knowledgeable, and quick to respond, with some saying issues and bugs are addressed fast. Others report inconsistent experiences, including delayed replies, difficulty getting complex problems resolved, and frustration when documentation feels outdated. Answer based on 81 reviews Security ### How does RepairShopr handle data security and access control? RepairShopr uses two-step authentication to help secure documents and lets admins assign user profiles to groups with different access levels. Reviewers also mention password asset management. However, some report weak security controls for restricting when or where employees can access the system, and a user-switching interface that can invite human error. Answer based on 13 reviews Features ### What features does RepairShopr offer for repair shops and MSPs? RepairShopr covers core repair shop and MSP work with ticketing, invoicing, customer management, asset tracking, inventory, payments, and integrations. Small IT teams and retail repair businesses often like the broad feature set and frequent updates, though some find reporting, customization depth, and certain niche functions less polished than expected. Answer based on 58 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 2.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Access 2.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Payment Processing 2.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Invoice Creation 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Lead Management 3.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Repair Tickets 2.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Organize repair tickets, track progress, severity, and repair history RepairShopr 63 features Print and scan barcode or labels Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create and manage digital catalog of products/services with their details, specifications, and price Tracking, calculating, and paying commissions and earnings to employees Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Track products that are for sale at a reduced price or part of coupon promotions Manage sending personnel and resources to a site as needed Store and organize documents in a centralized system Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Estimate expected cost based on various factors before a project begins Activities related to the initial admission of a charge into the organization's care Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Manage and track all job information and associated tasks Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Manage multiple teams and operations from a central location Create, send, and view electronic invoices Track/log the amount of time employees worked per job using a timer Automate order processes to improve operational efficiency in fulfillment, shipping, and more Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Tool used to determine accurate pricing and product eligibility for borrowers Generate quotes or estimates for customers Log and store the source of contacts/leads Organize repair tickets, track progress, severity, and repair history Allows service businesses to track ongoing repairs For retailers Track and facilitate returns of products sold Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Manage all supplier data and operations Oversee technicians and track their assigned work orders SaaS, web-based, online deployment Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.3 (115) 4.3 Based on 115 reviews ## Pricing Value for money 4.3 (107) Free Trial [View pricing plan details](https://www.capterra.com/p/133945/RepairShopr/pricing/) Starter $59.99 Flat Rate,Per Month It includes: - 1 User Account - Cash Register - Integrated Payments - Job Timer - One Location - Outbound Emails - Recurrent Invoicing - Reports & Estimates - SMS Per Month - Snailmail - Up to 75 Invoices Repair shop $119.99 Flat Rate,Per Month It includes: - 10 User Accounts - Cash Register - Customer Portal - Field Jobs - Integrated Payments - Job Timer - One Location - Outbound Emails - Point of Sale - Recurrent Invoicing - Reports & Estimates - SMS Per Month - Snailmail - Unlimited Invoices - Website Integration Big Chain $119.99 Flat Rate,Per Month It includes: - 10 User Accounts - 1+ Locations - Cash Register - Customer Portal - Field Jobs - Integrated Payments - Job Timer - Outbound Emails - Point of Sale - Recurrent Invoicing - Reports & Estimates - SMS Per Month - Snailmail - Unlimited Invoices - Website Integration Value for money 4.3 (107) 4.3 Based on 107 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (120) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (120) 4.2 Based on 120 reviews ## User reviews Overall rating 4.4 Based on 128 reviews Filter by rating 5(93) 4(16) 3(6) 2(4) 1(9) Mentioned topic Sorted by most recent AG Andrew G. owner Computer Hardware ### "Not recomended." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 27, 2026 I would not recomend them. Their system keeps breaking and so we had to switch companys. Now we are paying for a whole year of defective software that we are not using. Pros They were able to make some customizations to help our work flow. They used to have good customer support, but now it is mostly AI that you talk to. Cons Their program kept crashing causing us a lot of down time. It has been a really frustrating experiance that ended up costing us $1000s to fix. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reasons for choosing RepairShopr It seemed like they had a more polished system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Computer Hardware ### "RIP Repairshopr" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2026 Our shops experience with repairshopr has left us angry and frustrated to the point of actively seeking a replacement POS management software entirely. We can no longer tolerate repairshoprs lack of support. Pros Repairshopr used to be good software 3-4 years ago, but now its broken everywhere and has no support personel to maintain it or repair it. Cons Competent support is lacking for this software. Services are constantly broken and support ignores it. Functions like kiosk mode via iPad or Tablet have been broken for over a year with no one looking into fixing it. 3rd party services are constantly down, almost weekly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Burton R. Owner Retail ### "5, 4, 3, 2, 1, this product is going downhill" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2025 This service continues to slide down in its quality. Customer service not great. Not as flexible and customizable as it says it can be. Pros When it works it’s pretty good. If you are comfortable using all your own sms and email notiications you will probably be happy. I used this software for nearly 5 years but am now switching Cons The continued failure of the program features and the inability of you to either fix the problem and/or find dependable 3rd party providers has pushed us to find a new service. It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties. Never a real apology or any money refunded for the service not functioning as it should. Over the last 16 months multiple issues with not being able send SMS or emails. Always. 3rd party issue. The fail to take responsibility for them selecting these partners. The Cherry on top is that I am canceling my service and they are going to charge me for an additional month because of the required 30 day notice. I understand this is the contract and agreement but it seems now that this is the only thing in the last 16 months you have done a good job administering is the taking of my money. If you are still with the service I wish you good luck. If you are not with the service, be cautious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Christopher K. Marketing and Operations Mechanical or Industrial Engineering ### "Excellent Tool to Implement Repair Tickets" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 14, 2024 Pros It was a great tool for us to explore our options and keep our work days organized Cons The customization wasn't as flexible as we needed it to be at the time of using it which was about two years ago. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reasons for choosing RepairShopr Customer support was available almost all the time, answered all my questions and there was still a working/existing app at the time (which by the way, is very important to us). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Aaron M. President Retail ### "No Customer support BEWARE" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 10, 2023 Horrible. Everytime i have any trouble i get no help. Had to stop even trying. Very sad could be a good software if they cared. Pros It has all the options i wanted. Retail, inventory, inside and outside service features. Cons Tons of glitches. No support. They flake on you anytime the problem becomes to difficult for them. They cant even help problems their system causes. Very unhappy need to find another software similar. Reasons for choosing RepairShopr Had inventory management inside service and outside service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jon P. Owner Information Technology and Services ### "Have used them from the start and was completely let down! " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 19, 2022 They we're phenomenal in the beginning and was a proud user and promoter. Until their email stopped working and took 150 days for the problem to be resolved and unfortunately had to move on to a different service provider Pros It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry. Cons Payments never worked scheduling never worked and when email of invoicing went down I didn't get any constructive help for 150 days Reasons for choosing RepairShopr Quickbooks, Freshbooks, Quicken, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Garrett T. President Information Technology and Services ### "Ok product for the price." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 21, 2022 It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move. Pros It is cheap and easy. Support is OK, but email only. Sometimes you need to talk to a person. Cons Reporting is meh. No option for creating your own reports, so you are stuck with whatever they include. A few good integrations, but need lots more. It feels like they stopped development for RepairShopr when they released Synchro. Synchro has more integrations and features, some of which it would be nice to have, but we have an RMM already and don't want/need any of those features. Reasons for choosing RepairShopr Price and ease of implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Marshall S. Designer Luxury Goods & Jewelry ### "Not for jewelry stores" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 3, 2022 We tried, we really did. It's not for jewelry stores. Pros It was cloud based and the design was clean. Cons It's a cell phone repair software marketed to jewelers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aashish S. Sole owner Computer Hardware ### "No remedy with issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 12, 2022 Unpleasant Pros There are no pros, just unpleasant dealings every single time Cons No support for more than one year regarding square integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Christian W. CEO Computer & Network Security ### "RepairShopr - a " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 March 3, 2022 Pros Ticketing, Invoicing, Parts ordering and Estimates/Quotes Cons The software vendor does very little in the way of further development of the platform. They are more focused on their MSP product Syncro. The worst is their customer support. Thankfully there is a private facebook user group. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133945/RepairShopr/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [RepairDesk vs RepairShopr](https://www.capterra.com/compare/133945-146659/RepairShopr-vs-RepairDesk)[Jobber vs RepairShopr](https://www.capterra.com/compare/127994-133945/Jobber-vs-RepairShopr) [Dynamics 365 vs RepairShopr](https://www.capterra.com/compare/133945-157279/RepairShopr-vs-Dynamics-365)