RepairShopr

RepairShopr

5 / 5 47 reviews

Who Uses This Software?

RepairShopr is designed to serve all kinds of repair shops and field service businesses, from one-person armies to multi-location franchises alike.


Average Ratings

47 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • RepairShopr
  • www.repairshopr.com
  • Founded 2010
  • United States

About RepairShopr

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.


RepairShopr Features

  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Parts Inventory Management
  • Point of Sale (POS)
  • Repair Tracking
  • Work Order Management
  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Appraisal Management
  • Customer Purchase History
  • Jewelry Design
  • Marketing Management
  • Pricing Management
  • Repair Tracking
  • Supplier Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

RepairShopr Reviews Recently Reviewed!

Meh.

Aug 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop.

Cons: This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant.

Some great features, lots of problems, rude owner

Jul 29, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Lots of features and integrations with other software. The actual tech support staff was friendly, helpful and responsive (although I got tired of having to keep contacting them).

Cons: Features and Integrations often do not work correctly. I used this platform for 6 months and still did not understand how to do certain things. Click-to-Completion ratio for many features is too high. Platform is NOT intuitive and the KB is outdated. I also didn't like the invoice limit on the mid-level pricing. If you have 76 invoices instead of 75, you pay $100 instead of $50. The owner was extremely rude to people who complained about features not working correctly in the Facebook group, lots of unhappy customers.

Overall: It taught me the benefits of using a ticketing system for my repairs and introduced me to a lot of features that I insist on having now.

Underdeveloped software, support is slow and under skilled but has potential.

May 24, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Cons: The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Overall: The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Low cost effective software for Computer Service Companies

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple. Cost effective.

Cons: inhouse Material stock not possible. RMA is not complete.

Overall: I loved the Product. The whole cycle of a service to customer is covered in this. Its simple & cost effective for the Vale it delivers.

Best Computer Repair Store Software, PERIOD!

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been in computer repair for almost 20 years and have used many other software products, tired to write my own software and spent a good part of a year trying to find the best software that would make my business more efficient, profitable and help me communicate better with my customers.

After demoing just about every software product out there and being at point of frustration, I gave RepairShopR a try. After going through a couple of on-boarding sessions with them, I quickly realized that this was the software "I always wanted to write"! The best part is they have taken it way beyond what I thought was possible. This is the real deal and has changed my business forever. My business has increased, my customer satisfaction is through the roof, which has also turned into more 5 star reviews and even more business!

Communication with customers is so important, and the thought of picking up the phone and calling every customer for results, approval, progress and completion used to take hours. Using the built in email and SMS functions along with the "Canned Responses" now takes seconds and customers love the interaction. In just 3 months of using RepairShopR, it has saved me 4 times from customers trying to get something for nothing, as I have a paper trail of all communications and approvals.

The Marketing plug has been tremendous for keeping in touch with customers automatically and the "Worksheets" makes sure that all procedure's and workflow are followed properly.

I have recommended this software to IT customers of mine that are in the service industry and recommend it highly. On second thought, don't use it because it will make my business look better than yours :-)

Well done RepairShopR - 5 stars!

Carpet Cleaning Company

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: I have no complaints with this software.

Overall: A great product we absolutely love it. We fully integrated it taking our company from a fully paper system to compleatly automated using this product. I would highly recommend this to any business wanting to do the same.

Recommendations to other buyers: Once the time is taken to get acquainted with it you will find there are features that you will use that you were not aware helps to monitor and track you business.

We can't run our business without this

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, and integration with a repair shop business

Cons: would like to have a dedicated mobile app or a far better mobile website

Overall: RepairShopr has always been there to help. We rely on this software for everything we do, including inventory, point of sale, invoicing, and even our accountant uses this to keep track of all our sales and tax reports. We literally could not run our business without RepairShopr!

Better but frustratingly so...

Jan 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Comments: Switched to RepairShopr 2 years ago. It is better than what I had. I like the assets for passwords. Email to the customer after the repair has improved my google ratings. The scheduler is worse and hard to manage for on-site jobs vs. appointment plus. My real gripe is customer support. Virtually non-existent. Customer support either doesn't understand your problem for suggests you get your community to vote for a software update and the community doesn't really do that so it's a bit of a trick. Your report doesn't have amounts on it (virtually useless without) ask the community for a vote for a change. Doesn't do Quickbooks credits. Can't do adjustments like 10% off for a senior discount. Make sure your data is clean, clean, clean before importing!!!

Is an essential tool for us

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We have evaluated many and when I say much is many systems in this category and none is as complete as this. We love the process of continuous improvement. This is why we hope only to change the support system, sometimes it is a bit delayed in case of emergency.

My Opinion

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like a lot of the features in RepairShoppr, I feel like we are just scratching the surface of its capabilities. It would be nice to be able to have a process where I could talk to a person when I have a challenge or a question. it takes several emails before I can get someone on the line and once I do they are very helpful and usually resolve the issue immediately.

Great product!

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, simple, user & client friendly.

Cons: Accounting software sync, the development time of new features.

Overall: New features always coming about. While the speed of some releases I wish could be faster, I fully understand the reasoning behind, and could only hope this review nets them 1+ more customers so that they can speed up development process with expansion.

Only gripe - syncing with QB needs to be streamlined.

Recommendations to other buyers: Make sure you have accounting be ready to learn! Lot's of time can be wasted if accounting is done improperly.

Why we Chose RepairShopr

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and import data from other sources

Cons: When google cloud print doesn't work.

Overall: We tried PCRepairTracker and Quickbooks. They were ok but QuickBooks didn't have a way to track repairs. PCRepairTracker was fine we just didn't want to configure it or add the add-ons we needed manually. That's when we started looking for alternatives. RepairShopr did it all. It allows us to focus on what matters most while giving us the scalability we need to expand.

Recommendations to other buyers: Nope. It's been dreamy.

Computer Shop? This is a Must!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support is great and it's designed for computer shops and MSPs

Cons: There isn't anything we don't like.

Overall: We have a IT Business and we have 2 locations with in shop repair. We are also an MSP that takes care of 100 plus businesses in our area. Repairshopr has been the best decision we had ever made. And the support is top notch! They are always adding new features and listening to their customers needs. I would highly recommend using their software. It's worth every penny you spend on it!

Recommendations to other buyers: Try it! You won't be disappointed.

New Business Perfection

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the plethora of reports available that show details many other software does not.

Cons: I would love to be able to search customers more easily by phone number. We get calls and dont know who was calling before we call them back. It would be nice to be able to look the number up associate it with a current or previous transaction for a better idea of whats going on before we call them back.

Overall: Starting a repair business is not easy but using this software as the Management system for the business will make your lives easier. Inventory comes in and you enter it give it a bar code print label and put it on the shelve. Parts come in you keep count on quantity and know when your running low. The software has an end of day and many other reports like whats selling the best in your store. I used other software before this software and hands down this is the best bang for the buck.

Recommendations to other buyers: This software connects to vendors that we use every day along with software a business may already be using such as quickbooks.

Great Product

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With very little effort our part, RepairShopr transformed our onsite computer repair business. Paperwork, job tracking and CRM are now consolidated in one easy to use location. The marketr component easily generates enough return business to cover the monthly cost.

Repair Shopr is great for Computer Repair & MSP's

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the available feature such as Invoicing, Customer Asset Tracking, Service Ticketing System, Auto Receipt Printing, Reports, Estimate System, Sales Leads & Customer Follow-up Email System.

Cons: It's not free, seriously. I love it.

Overall: I've really enjoyed switching to Repair Shopr. It was very easy to setup and migrate my Quickbooks customers to Repair Shopr. Invoicing my customers is very easy with their e-mail integration. As a Managed Service Provider, recurring invoices run on schedule every month making it easy and fast to receive payment. It you are interested in getting a lot of reporting info, you can do that really quick. Many different reports to choose from. One of my favorite feature is auto receipt printing when an invoice is paid. It's has a Point of Sale interface as well. I do not use that because I'm not really a store, but it looks very robust. The best thing is that is is very affordable and you get a lot of bang for the buck. If you are in the computer service business, this is a must have.

Excellent Software

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does everything I need as a small computer consulting company.
Fantastic customer support.
Everything works - I have had zero issues with using this software.

Cons: Absolutely none.

Overall: I have been struggling for a long time as a small business supporting small business's in my area to find that one piece of software that would help me run my computer consulting company efficiently and cost effectively - RepairShopr does it all for me. I would recommend this software to any small business in a heartbeat.

Highly Recommend RepairShopr

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ticketing feature is very useful for staying on top of the repair process for each of my customers.

Cons: My only suggestion would be to have better customer service support, in the form of direct phone support, that would make my experience a 10.

Overall: This robust web-based repair shop program, is an excellent tool to help you manage, communicate, track sales, track payroll hours, track inventory, and take payment for your customers. The program has many features and RepairShopr is constantly tweaking and updating the program to make it even better. I have been using this program for the last year, and I have been finding myself discovering/using features that I didn't even know I had. It's a must have for any busy repair shop. Kudos to the team at RepairShopr!

Great product for our Repair Business!

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using RepairShopr for a couple of years now. There have been constant improvements to it, and some features we don't use, but we are more than happy with how the program works for our Computer Repair business. It also works in well with our Accounting program Xero. I would highly recommend this program. :)

Great web-based repair tracking system

Sep 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When we found RepairShopr, it was the only web-based repair tracking system we could find. Not a issue ticketing system ¿ there are tons of those ¿ but something for a repair shop. Not only does fit the bill, it works well and has been constantly updated and improved. We don't use a lot of features, like payments, because we already have an existing infrastructure, but everything we do use works well. There have only been a few downtimes, but in each case the status page has shown they know about it, and it's been resolved quickly.

***The best product on the market, backed by the most aggressive and prompt support team***

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. It is easy to use and works proficiently.

Cons: The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long.

Overall: We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better. More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software.

Another thing we take into consideration is the promptness on the support department to handle issues or provide assistance on questions/concerns we have and your team has been excellent!

We look forward to a long relationship with your organization and are we are currently in the process of migrating the rest of our databases over to your system as we are extremely pleased with the ticketing system which is the backbone of our process. We will be adding your preferred credit card merchant service provider as we want to have a unified system for all needs and they appear to have very competitive rates.

Keep up the great work and you we are a client for life, looking forward to adding this software to our other location(s).

Recommendations to other buyers: If you want a great system for your company which is proficient, scalable, and very competitively priced, this is it!

Don't know how I did without it before, and wouldn't run my business without RepairShopr today.

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Flexibility to your way of doing things.
Support
Rapid development

Cons: Web interface, wish there was a desktop application.

Overall: When I first started looking at RepairShopr mid 2015 it wouldn't do what I needed for my current operations. I put wrote to them about the short commings and in less than a month they had many of the issues resolved. Since I started using RepairShopr there has been numerous updates to make our work easier. I just absolutely love this product and the team that brings it to us.

Recommendations to other buyers: I recommend getting RepairShopr for any repair business. saves so much time and money to have the proper tools, and RS is the tool you need.

Easy to use and integrates well with Quick Books

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use and very easily adaptable to any service business. Integrates with Quick Books easily.

Cons: At the moment, cloud printing is no longer working. This was a great feature. Now we have to manually select each printer to print. (i.e. large tickets or small receipts)

Overall: Good product for the price. Excellent customer support. My questions are answered completely and quickly.

Best software out there for small business (IT and computer repairs)

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has 90% of what we are looking for. Great and easy integrations with lots of services are included.
* Imporved our ability to easly communicate with clients- including intergrated text services
* Easy sync with QB

Cons: Would love to see a better ticketing system- even in a higher price range- one that we can use with our corporate clients.
Overall- for home users, and regular business clients- it answers our needs

Overall: Been in the market for a great software, for the price they offer they really do DELIVER all our needs.
I know they are developing and making changes to their mobile app, but overall, after looking at higher end solutions- they are the best in their leauge

RepairShopr is a great solution

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very comprehensive, web interface is fast and responsive.
the SMS feature are slick!

Cons: The initial setting up out price list/inventory took a little more work than expected, but once we have it going it works great.

Overall: Before RepairShopr we had been using a mix of system that were built in house and they were starting to show their age. We switch over to RepairShopr and have never looked back
The different methods of communicating with a customer (SMS, email,etc) are great. It helps streamline approvals and record keeping on repairs. It also is very professional and efficient. Customer love the text message updates about the repair status.
The ability to take online payments ( via Paypal or Credit card) make it easy for customers to pay quickly.
The recurring invoices module help with recurring billing so we do not miss capturing recurring billing. The Open Invoice Reminder module helps too.
The integration with the leads module and our website has helped streamline communication with new prospects and who is assigned what tasks.
I can't say enough good things about RepairShopr it is a very comprehensive solution and they are consistently improving the product monthly.

Recommendations to other buyers: Do the trail and test it out

I would easily pay twice as much for RepairShopr.

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ticket Management
- Inventory / Parts Management
- Software Serials Management
- Communication through the ticket
- Automatic Followup Emails
- Reporting on any metric
- Many, Many More! - check the website

Cons: One of the only cons is there are so many features it's sometimes difficult to look at exactly what is important to your specific business. However, RepairShopr has recently made several improvements to streamline the layout.

Overall: We needed a better invoicing system to control all aspects or our business (shop repair, on-site repair, contracts and web development). We were using Zoho, but needed better features and tracking. Tried RepairShopr and it totally changed our business. So much more than just invoicing. It's really a full blown business management system and the reporting is excellent.

Recommendations to other buyers: I've had their support team do very specific customization of the API and the end result turned out great. Added functionality for what I need to do. Great team, Great support. Highly recommended.

Best repair crm tracker we've ever used

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Email/SMS updates, customer portal, tracks orders and location transfers, supports client digital signature for T&Cs, I could go on and on.

Cons: POS and payments workflow can be a little tedious, especially with page loads on each phase. But we're using a serial receipt printer so this adds an extra step for printing receipts.

Overall: Quite simply does everything we need, the way we want it done. A lot of thought and revision has gone into this system and it shows.

Recommendations to other buyers: If you do repairs and you haven't tried repairshopr you owe it to yourself to take it for a test drive. It will make your life so much easier and improve your client relationships immensely.

Just what we were looking for!

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of checking customers in and out

Cons: Nothing to date

Overall: We were looking for a streamlined way to run our phone / computer repair store and get away from manual old school ways and eliminate the paper ticket trails we created. Repair Shopr worked like a dream and brought us into the modern era!

Recommendations to other buyers: IF you want a POS for your repair store this is it. Also the research, development and additional useful functions are always being added by the crew at Repair Shopr. True innovation at work.

Helped my business get organised

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the support is great also.

Cons: Could just do with a little more control over the options in a few parts

Overall: Prior to finding repairshopr I was running several different apps and struggling to follow everything - now I only use the one - repairshopr.
I have to say I'm very impressed. I've now got one piece of software that deals with everything - my customers can communicate directly with the portal which saves me hours on the phone and they simply pay online now so I can get rid of my card machine aswell.
It's replaced my invoice system, card machine, saves me time on the phone with clients and the charges through stripe for online payments are just as cheap as my current provider and it's much more organised - Thankyou
You've really made a difference to how my business runs.

Recommendations to other buyers: Overall it's a really good well written piece of software and I've never before found something this helpful to my business.

Fantastic Software - I wouldn't use anything else

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Constant improvement. Good support. Supports multiple warehouses and locations well.

Cons: We've battled a little to use it seamlessly on mobile devices.

Overall: We've been using RepairShopr to run out business (www.PlatinumRepairs.co.za) for around 2.5 years now. Before that, we used spreadsheets, which worked well until the business grew - then we needed a proper system. The software runs very smoothly, and where we have come across issues, the support has been excellent. Syncs with Quickbooks and constantly gets improved.

Recommendations to other buyers: I haven't found any other software, at any price point, that works so well and covers so many areas that a repair business needs covered.

Great system for repair shops

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automate just about everything for your repair shop. Billing module built in, inventory module build in, sales module with lead tracking built in, automatic billing built in, cloud printing built in, text message and email clients automatically throughout the repair process.

Cons: Anything that is buggy gets taken care of right away, so it is hard to come up with any cons. I guess because it is web based if your internet goes down you have to rely on the PDF version of all the tickets in dropbox or similar.

Overall: Switched from another CMS to Repairshopr almost 2 years ago. The support is fantastic, the product just keeps getting better, customers are impressed with my shop because repairshopr works so well.

Streamlined our Workflow!

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This RepairShopr platform keeps us all on the same page. I can see where any ticket is in our process with a few mouse clicks. No more running around and looking for work-orders! The recurring invoice feature is also great for our MSP and AV subscriptions.

Cons: No Square integration. Not a deal breaker by any means, but it would be nice if it was seamless.

Overall: We switched to RepairShopr in May of 2016. We started as a home based business, but the software we were using before was no longer keeping up with our needs when we opened our storefront.

Recommendations to other buyers: Take advantage of the trial! We ran a TON of information through the program during our trial. This allowed us to have a better understanding of how it worked before we took it live.

Great Product... "Fits the bill"

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can search on most any aspect of information regarding any previous work.
The forms are very customizable.
The import and export features of customer information.
Customers can track their work orders and progress of repairs online.
Love the SMS text and email features.
Love the On-site appointment calendar.
Repairshopr is constantly working on new features and improvements.

Cons: It's not free.... LOL

Overall: I have been mostly doing break-fix & service for about 20 years And I been searching for similar system for a long time for documenting my work. We had been previously been doing our documentation on a spreadsheet, which was not very efficient. Repairshopr fits the bill totally, for tracking, estimates and complete control. With Repairshopr, it has really been able to automate this process of our business and produce professional results.

Amazing product for break/fix or MSP

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been using Repairshopr for almost 2 years now and it just keeps getting better. It makes managing all of my employees, work orders and customers a breeze. I highly recommend this product!

For a break/fix shop moving to MSP RepairShopr works for both models

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Changing our model to managed services, we moved away from RepairShopr for what appeared to be greener pastures. Finding a lot of weeds in those pastures we¿ve come back to RS and are very pleased. Support is top-notch and staffed with very pleasant people. This is important as we¿re still changing our work flow from the previous product.

With an abundant choice of integrations, a low cost, top-notch support and good speed, RS is a great product. And from what we¿ve seen thus far the folks at RS are working hard to make it even better.

An all round great product

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: RepairShopr does everything we could possibly want it to, its a complete solution and we are tremendously happy with it. Its cut down our lead processing from 20 minutes to less than 5. which alone saves us 25 hours a month.

Before switching to RepairShopr, we looked at having our own CRM developed and the cost was coming in at around £7k, and I'm betting the process would have taken quite some time and wouldn't have been as good as RepairShopr.

This software has transformed our business.

Thanks guys and girls.

We've switched from Connectwise to Repairshopr last year and never looked back!

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used RepairShopr for 8 months and absolutely love it. We used connectwise prior for 5 years (with a homemade xero link) and have not looked back. We've got 5 staff and do everything from "classic" IT to managed and sales. But no retail as such.
The way we're using it is to leave accounting to Xero and all ticketing to RS, which is their respective mainstay. I.e. we push all the ticket invoices to xero (and re-sync them if there are changes) but don't necessarily rely on RS in relation to reconciliation. Let's face it, with credit notes, split payments, etc, etc it's impossible to recon back 100%. Which is why you have an accounting system.
The development team appears to have worked a lot since we joined last September with new features popping up pretty much every week.
Coming from connectwise, training effort and setup was NIL in comparison! The system is easy to use and get used to.
One thing is that it looks like the development of features is faster than the updates to the self-help support system. But support is fast to respond, so that 's a minor issue.

Amazing Software! Great Features!

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using RepairShopr for our computer service business for some time now and have been totally satisfied. We love the simple integration with our accounting software, Quick Books Online, so we don't have any double entry of information.

RepairShopr is most defiantly a 21st century service management solution for 21st century businesses.

Best by far for Computer repair shops

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using RepairShopr for about 4 months after 10 years of using CommitCRM which was fine but not cloud based and very slow for improvements.

RepairShopr deal with issues very quickly and bugs (not that there are many) are fixed very quickly whereas our previous software could take 6 months or more.

It des everything we need in a single package, we use the multi store version and there is NOTHING out there as far as I am aware that works like RepairShopr.

The only option for an IT shop

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I tested dozens of products in trying to manage remote clients, on-sites, repair bench items, and general CRM duties for our IT house.

They were all terrible in their own particular ways. From the deep hell that is ConnectWise to the limitations of ZenDesk, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth.

RepairShopr is a breath of fresh air. The UI makes sense, the price is reasonable, it's fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Quickbooks at first, but was swayed by the integration; we ended up using RepairShopr for all invoicing and payments, QB just gets receipts as deposits, since our lives are now inside RepairShopr and we couldn't be happier.

The other very pleasant thing is the aggressive update schedule the team has - new and improved features are rolled out constantly, without being disruptive to the existing workflow.

Easy to use ---eliminates process waste

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We utilize Repairshopr in our business and would not be as successful without it. It streamlines communication, billing, and facilitates workflows that are very beneficial to our internal processes. Repairshopr is the best software out there hands down and allows integration with many useful 3rd party applications.

Couldn't be happier!

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: - VERY easy to use
- Works on all devices quit well
- Extremely active updates with new integration's and features are added almost weekly.
- Fast customer support, On a rare occasion something doesn't seem right its fixed right away or in most cases Shown how to do such operation correctly.

Only thing I don't 100% like is the estimates. BUT like I've mention they are constantly adding features and I believe changes are in the works for this. NOT a deal breaker at all.

I would HIGHLY recommend this for really anyone. It's like a PSA without all the added junk and complexity. Your pretty much ready to go out of the box. Have to give it a try!

Great up and coming software, ready for production and improving weekly

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm glad I came onboard with RepairShopr at an early stage. They are actively developing the product and really want to hear what their clients have to suggest. Great support (I even spoke to their support team on the phone- what??) and in general a very enthusiastic crew. I hope that means that they are growing and successful- they deserve it.

We're a small break/fix and MSP shop. RepairShopr suits both of our needs well. They are improving the MSP side of things pretty frequently and we are happy for it.

For a company that uses a ticket system, has the best functionality for the price

Apr 30, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the best one-stop solution for us, as it includes a very comprehensive setup for customer data, ticketing, invoicing, inventory management, scheduled emails, and customer portal. We are able to easily generate tickets or have customers generate their own, have multiple user logins, to delegate tickets to different people, and be able to sync to Google calendars for scheduling clients. I applaud the developers for creating this amazing tool that is accessible and affordable for small businesses in the retail/repair/consulting fields!

Pros:
- extremely convenient for storing customer history and linking their assets and notes
- developers are very responsive to feedback and constantly adding improvements and new integrations
- streamlined ticket system with built-in notification settings
- integrated calendar settings for creating appointments
- good reporting tools for sales, commissions, customers, among many others
- very full featured and flexible to use in various ways suited to your business needs

Cons:
- not effective as an email marketing tool; Mailchimp integration is not fully functional, but I believe it is possible in the future to improve. Not the number one priority for this system, but it would be nice!
- claims to be a CRM, but this feature could be improved, i.e. have a way to manage lists or groups of customers for this specific purpose
- "card present" payment solutions are not great, although paypal and stripe work well for online and recurring payments. We are now using Mercury/Vantiv because it offers the most functionality and integration for a low percentage, but we do not have a chip reader, and the mobile swipe card reader (which is expensive) does not work with all cards, making POS clunky at times. A smooth payment system that isn't ugly or costly would be nice

Using it over 4 years now, always amazing!

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using the repirshopr for the last four years in two different business. As far as my memory remembers we have never had a down server issue not even slowness on the page! Every time i can i do recommend it to all my colleagues and friends!

Excellent

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use RepairShopr to manage our computer shop. It has helped us become more organized and in touch with our clients than we ever realized was possible. It integrates well with services we use daily like MaxFocus, ScreenConnect, MailChimp and many many more.

Comprehensive and well-thought-thru

Apr 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: RepairShopr enables more of our business functionality than any other single platform we're aware of. The features and workflow sometimes take a bit to understand, but they're adding and refining constantly, and their support is very responsive and helpful.