--- title: "RepairShopr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RepairShopr Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more." source_url: "https://www.capterra.com/p/133945/RepairShopr/" page_type: "product" language: "en" --- # RepairShopr Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RepairShopr ## What is RepairShopr? RepairShopr is a cloud-based platform designed for repair shops that offers features such as customer relationship management (CRM), point-of-sale (POS) capabilities, and inventory management. It helps streamline operations, capture leads, and optimize customer engagement. Key features include invoicing, customizable intake forms, and marketing suite. ## What is RepairShopr used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 128 user reviews Reviews sentiment Positive 85% Neutral 5% Negative 10% Starting price $59.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RepairShopr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://servably.com/&name=RepairShopr) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RepairShopr 4.4 (128) VS. [4.7 (36)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting Price $59.99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (128) Ease Of Use 4.7 (244) Value For Money 4.3 (107) Value For Money 4.3 (211) Customer Service 4.2 (120) Customer Service 4.5 (241) ## RepairShopr alternatives [4.6 (1,480)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (829)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,329)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.5 (3,472)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/) ## FAQs about RepairShopr Overview ### Which roles and teams benefit most from RepairShopr? RepairShopr is most used by business owners, CEOs, presidents, and operations leaders running repair or field service companies. They use it to manage tickets, invoicing, customer communication, and dispatch workflows. Technicians, service managers, and front-office staff benefit from streamlined repair tracking, sales coordination, and day-to-day operational visibility. Answer based on 114 reviews Overview ### What company size and industries is RepairShopr built for? RepairShopr is built mainly for small businesses, which make up 95% of reviewers, especially repair shops and field service firms. It serves computer and cell phone repair, IT and MSPs, franchise and general repair, and watch and electronics, with reviewer concentration in Information Technology and Services at 33%, Computer Hardware at 17%, and Retail at 7%. Answer based on 128 reviews Features and Usability ### What are the key features of RepairShopr? RepairShopr includes core repair management features like repair tickets, inventory management, billing and invoicing, CRM, and customer portal access. Differentiating capabilities include workflow automation, email and SMS communication, website and accounting integrations, and customizable intake forms, fields, and ticket workflows for computer repair and service businesses. Answer based on 82 reviews Pricing ### How much does it cost and what fees or limitations are included? RepairShopr starts at $59.99/month flat rate for the Starter plan, with Repair Shop at 119.99 and Big Chain at 119.99 per location. A free trial is available. Starter includes 1 user and 75 invoices; reviewers call it cost-effective, though some cite limited payment options and extra setup time. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does RepairShopr integrate with? RepairShopr integrates with QuickBooks Desktop and supports over 20 integrations across accounting, payments, communication, and productivity. Official connectors include PayPal, Stripe, Square Payments, Microsoft 365, Microsoft Teams, Slack, Twilio, Google Calendar, Dropbox, ShipStation, and TeamViewer ONE. Answer based on 42 reviews Getting Started and Support ### What training and onboarding options does RepairShopr offer? RepairShopr provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars cover scheduled instruction, and documentation offers written reference material for self-paced learning and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does RepairShopr offer, and how do users rate the experience? RepairShopr offers FAQ/forum resources, phone support, and chat. Users often describe support as helpful, knowledgeable, and quick to respond, with same-day answers and fast bug fixes. However, some report slow or inconsistent follow-up, difficulty getting complex issues resolved, and frustration when support quality feels uneven. Answer based on 82 reviews Security ### How does RepairShopr handle data security and access control? RepairShopr uses two-step authentication to help secure documents and lets admins assign user profiles to groups with different access levels. Reviewers also mention password asset storage. However, some report weak security controls overall, including limited ability to restrict when or where employees log in and confusion when switching between signed-in users. Answer based on 13 reviews Features ### What features does RepairShopr include? RepairShopr covers ticketing, invoicing, customer management, asset tracking, inventory, estimates, reporting, payments, and integrations in one system. Small repair shops and MSPs often like its broad toolset and frequent updates, though some teams find reporting limited, customization uneven, and certain modules harder to configure for specialized workflows. Answer based on 58 reviews ## Features AI summary Based on 16,165 Billing and Invoicing reviews Not all billing and invoicing tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Quotes/Estimates** (**56%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Invoice Processing** (**53%**) RepairShopr includes **Invoice Creation** and **Quotes/Estimates**, giving businesses a way to create bills and prepare customer pricing before work begins. However, it does not offer **Invoice Processing**. Instead, it provides other important billing and invoicing features, including **Payment Processing** (**52%**), **Online Invoicing** (**51%**), and **Invoice History** (**44%**). These features help businesses collect payments, send invoices digitally, and keep a record of past transactions, allowing teams to manage billing tasks more efficiently and maintain better visibility into customer accounts. Quotes/Estimates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Invoice Creation 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Payment Processing 2.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Online Invoicing 1.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Invoice History 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Contact Management 2.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage, organize, and store contact information RepairShopr 70 features ### All Features - Barcode/Label Management: Print and scan barcode or labels - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Support: Provide online support for your customers through live chat or help desk functionality - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Storage: Store and organize documents in a centralized system - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Estimating: Estimate expected cost based on various factors before a project begins - For HVAC Companies: Software designed specifically for HVAC companies - Intake Management: Activities related to the initial admission of a charge into the organization's care - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Job Management: Manage and track all job information and associated tasks - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Online Invoicing: Create, send, and view electronic invoices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Repair Tracking: Allows service businesses to track ongoing repairs - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Supplier Management: Manage all supplier data and operations - Technician Management: Oversee technicians and track their assigned work orders - Web-based Deployment: SaaS, web-based, online deployment - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.3 (115) 4.3 Based on 115 reviews ## Pricing Value for money 4.3 (107) Free Trial [View pricing plan details](https://www.capterra.com/p/133945/RepairShopr/pricing/) Starter $59.99 Flat Rate,Per Month It includes: - 1 User Account - Cash Register - Integrated Payments - Job Timer - One Location - Outbound Emails - Recurrent Invoicing - Reports & Estimates - SMS Per Month - Snailmail - Up to 75 Invoices Repair shop $119.99 Flat Rate,Per Month It includes: - 10 User Accounts - Cash Register - Customer Portal - Field Jobs - Integrated Payments - Job Timer - One Location - Outbound Emails - Point of Sale - Recurrent Invoicing - Reports & Estimates - SMS Per Month - Snailmail - Unlimited Invoices - Website Integration Big Chain $119.99 Flat Rate,Per Month It includes: - 10 User Accounts - 1+ Locations - Cash Register - Customer Portal - Field Jobs - Integrated Payments - Job Timer - Outbound Emails - Point of Sale - Recurrent Invoicing - Reports & Estimates - SMS Per Month - Snailmail - Unlimited Invoices - Website Integration Value for money 4.3 (107) 4.3 Based on 107 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (120) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (120) 4.2 Based on 120 reviews ## User reviews Overall rating 4.4 Based on 128 reviews Filter by rating 5(93) 4(16) 3(6) 2(4) 1(9) Mentioned topic Sorted by most recent AG Andrew G. owner Computer Hardware ### "Not recomended." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 27, 2026 I would not recomend them. Their system keeps breaking and so we had to switch companys. Now we are paying for a whole year of defective software that we are not using. Pros They were able to make some customizations to help our work flow. They used to have good customer support, but now it is mostly AI that you talk to. Cons Their program kept crashing causing us a lot of down time. It has been a really frustrating experiance that ended up costing us $1000s to fix. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reasons for choosing RepairShopr It seemed like they had a more polished system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Computer Hardware ### "RIP Repairshopr" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2026 Our shops experience with repairshopr has left us angry and frustrated to the point of actively seeking a replacement POS management software entirely. We can no longer tolerate repairshoprs lack of support. Pros Repairshopr used to be good software 3-4 years ago, but now its broken everywhere and has no support personel to maintain it or repair it. Cons Competent support is lacking for this software. Services are constantly broken and support ignores it. Functions like kiosk mode via iPad or Tablet have been broken for over a year with no one looking into fixing it. 3rd party services are constantly down, almost weekly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Burton R. Owner Retail ### "5, 4, 3, 2, 1, this product is going downhill" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 9, 2025 This service continues to slide down in its quality. Customer service not great. Not as flexible and customizable as it says it can be. Pros When it works it’s pretty good. If you are comfortable using all your own sms and email notiications you will probably be happy. I used this software for nearly 5 years but am now switching Cons The continued failure of the program features and the inability of you to either fix the problem and/or find dependable 3rd party providers has pushed us to find a new service. It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties. Never a real apology or any money refunded for the service not functioning as it should. Over the last 16 months multiple issues with not being able send SMS or emails. Always. 3rd party issue. The fail to take responsibility for them selecting these partners. The Cherry on top is that I am canceling my service and they are going to charge me for an additional month because of the required 30 day notice. I understand this is the contract and agreement but it seems now that this is the only thing in the last 16 months you have done a good job administering is the taking of my money. If you are still with the service I wish you good luck. If you are not with the service, be cautious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Christopher K. Marketing and Operations Mechanical or Industrial Engineering ### "Excellent Tool to Implement Repair Tickets" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 14, 2024 Pros It was a great tool for us to explore our options and keep our work days organized Cons The customization wasn't as flexible as we needed it to be at the time of using it which was about two years ago. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reasons for choosing RepairShopr Customer support was available almost all the time, answered all my questions and there was still a working/existing app at the time (which by the way, is very important to us). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Aaron M. President Retail ### "No Customer support BEWARE" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 10, 2023 Horrible. Everytime i have any trouble i get no help. Had to stop even trying. Very sad could be a good software if they cared. Pros It has all the options i wanted. Retail, inventory, inside and outside service features. Cons Tons of glitches. No support. They flake on you anytime the problem becomes to difficult for them. They cant even help problems their system causes. Very unhappy need to find another software similar. Reasons for choosing RepairShopr Had inventory management inside service and outside service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jon P. Owner Information Technology and Services ### "Have used them from the start and was completely let down! " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 19, 2022 They we're phenomenal in the beginning and was a proud user and promoter. Until their email stopped working and took 150 days for the problem to be resolved and unfortunately had to move on to a different service provider Pros It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry. Cons Payments never worked scheduling never worked and when email of invoicing went down I didn't get any constructive help for 150 days Reasons for choosing RepairShopr Quickbooks, Freshbooks, Quicken, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Garrett T. President Information Technology and Services ### "Ok product for the price." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 21, 2022 It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move. Pros It is cheap and easy. Support is OK, but email only. Sometimes you need to talk to a person. Cons Reporting is meh. No option for creating your own reports, so you are stuck with whatever they include. A few good integrations, but need lots more. It feels like they stopped development for RepairShopr when they released Synchro. Synchro has more integrations and features, some of which it would be nice to have, but we have an RMM already and don't want/need any of those features. Reasons for choosing RepairShopr Price and ease of implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Marshall S. Designer Luxury Goods & Jewelry ### "Not for jewelry stores" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 3, 2022 We tried, we really did. It's not for jewelry stores. Pros It was cloud based and the design was clean. Cons It's a cell phone repair software marketed to jewelers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aashish S. Sole owner Computer Hardware ### "No remedy with issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 12, 2022 Unpleasant Pros There are no pros, just unpleasant dealings every single time Cons No support for more than one year regarding square integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Christian W. CEO Computer & Network Security ### "RepairShopr - a " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 March 3, 2022 Pros Ticketing, Invoicing, Parts ordering and Estimates/Quotes Cons The software vendor does very little in the way of further development of the platform. They are more focused on their MSP product Syncro. The worst is their customer support. Thankfully there is a private facebook user group. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133945/RepairShopr/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [RepairDesk vs RepairShopr](https://www.capterra.com/compare/133945-146659/RepairShopr-vs-RepairDesk)[Jobber vs RepairShopr](https://www.capterra.com/compare/127994-133945/Jobber-vs-RepairShopr) [Dynamics 365 vs RepairShopr](https://www.capterra.com/compare/133945-157279/RepairShopr-vs-Dynamics-365)