# RepairShopr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepairShopr the right Billing and Invoicing solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133945/RepairShopr/reviews --- RepairShopr 4.4 (127) [View alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RepairShopr Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews GT Garrett T PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move.“ September 21, 2022 Sam P OwnerComputer Hardware, Self-employedUsed the software for: More than 2 years. “Competent support is lacking for this software.“ March 20, 2026 JP Jon P Owner Information Technology and Services, Self-employedUsed the software for: More than 2 years. “It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry.“ December 19, 2022 BR Burton R OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Over the last 16 months multiple issues with not being able send SMS or emails.“ April 9, 2025 MS Marshall S DesignerLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 1-2 years. “It was cloud based and the design was clean.“ August 3, 2022 BR Burton R OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties.“ April 9, 2025 GT Garrett T PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It is cheap and easy. “ September 21, 2022 BR Burton R OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Not as flexible and customizable as it says it can be.“ April 9, 2025 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary G. Bench Technician Computer Hardware Used the software for: 6-12 months ### "90% coded, but A+ For Effort!" July 25, 2019 4.0 I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later! Pros Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful! Cons It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times. Switched from [Optsy](https://www.capterra.com/p/148962/Optsy/) Needed something a little more modern for our store. Review Source CK Christopher K. Marketing and Operations Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Excellent Tool to Implement Repair Tickets" October 14, 2024 4.0 Pros It was a great tool for us to explore our options and keep our work days organized Cons The customization wasn't as flexible as we needed it to be at the time of using it which was about two years ago. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reason for choosing RepairShopr Customer support was available almost all the time, answered all my questions and there was still a working/existing app at the time (which by the way, is very important to us). Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: 2+ years ### "RIP Repairshopr" March 20, 2026 1.0 Our shops experience with repairshopr has left us angry and frustrated to the point of actively seeking a replacement POS management software entirely. We can no longer tolerate repairshoprs lack of support. Pros Repairshopr used to be good software 3-4 years ago, but now its broken everywhere and has no support personel to maintain it or repair it. Cons Competent support is lacking for this software. Services are constantly broken and support ignores it. Functions like kiosk mode via iPad or Tablet have been broken for over a year with no one looking into fixing it. 3rd party services are constantly down, almost weekly. Review Source JK Joe K. Member Marketing and Advertising Used the software for: Less than 6 months ### "Love RepairShopr" February 23, 2021 5.0 Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed. Pros I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work. Cons While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails). Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing RepairShopr Operated in a niche closest to what we needed. Review Source TM Terrell M. Owner Information Technology and Services Used the software for: 6-12 months ### "Good all around Customer management Software" September 18, 2019 5.0 I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it. Pros It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich. Cons Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing RepairShopr Overall feature rich with easy pricing structure Review Source BR Burton R. Owner Retail Used the software for: 2+ years ### "5, 4, 3, 2, 1, this product is going downhill" April 9, 2025 2.0 This service continues to slide down in its quality. Customer service not great. Not as flexible and customizable as it says it can be. Pros When it works it’s pretty good. If you are comfortable using all your own sms and email notiications you will probably be happy. I used this software for nearly 5 years but am now switching Cons The continued failure of the program features and the inability of you to either fix the problem and/or find dependable 3rd party providers has pushed us to find a new service. It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties. Never a real apology or any money refunded for the service not functioning as it should. Over the last 16 months multiple issues with not being able send SMS or emails. Always. 3rd party issue. The fail to take responsibility for them selecting these partners. The Cherry on top is that I am canceling my service and they are going to charge me for an additional month because of the required 30 day notice. I understand this is the contract and agreement but it seems now that this is the only thing in the last 16 months you have done a good job administering is the taking of my money. If you are still with the service I wish you good luck. If you are not with the service, be cautious. Review Source Christian B. Owner / Operator Computer Hardware Used the software for: 2+ years ### "Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!" September 11, 2018 5.0 I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful. Pros \-Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things. Cons \-Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing. -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up. I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself. Review Source Joshua C. COO Used the software for: 2+ years ### "Highly recommended, easy to use and critical to any MSP " May 18, 2018 5.0 I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS. Pros Several years ago I was transitioning my business from daily PC repair to full MSP. I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well. I tried several solutions that didn't workout before I was lucky enough to find Repairshopr. I now rely on RS as the foundation of my business. Every estimate, invoice, contract starts with RS. My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations. I'm happy with my choice everyday and twice on "Feature Friday"! Cons Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added... Review Source Christopher W. IT Manager Computer Networking Used the software for: 2+ years ### "Repairshopr Review" June 12, 2019 5.0 Great! Excellent customer service and great product that they add new features to weekly Pros Ease of use. Ability to text customers. Price and customer support Cons Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes. Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing RepairShopr Price and support Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Price and features Review Source Evan O. Operations Manager Used the software for: 1-2 years ### "Has made work flow and organizing customer and job information easy." April 30, 2018 5.0 Pros Consistent stream of new features based on customer interest. Easy to learn. Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization. Cons Once in a while some minor functionality is lost on Friday while new features and updates are being installed. This has not stopped us from operating normally. Review Source TM Tanmay M. Audio Engineer Media Production Used the software for: 1-2 years ### "A great inventory management tool that's easy to use for all employees!" March 4, 2019 5.0 Pros What I like most about RepairShopr is the flexibility it allows its users in creating and maintaining varying degrees of inventory items. What if you had 2 products that were "technically" the same but varied in price, varied in build quality, etc. RepairShopr allows you to create those categories from the bottom up so you can create as much nuance as needed between various inventory items while abstracting away the "back end" of these complex rules to other users. This is great because you can have rather complex "if then else" scenarios in play for how certain items are to be used and the program is able to create conditionals that only "pop up" certain items which match the complex rules that the administrator can create. This ensures that employees don't need to be told to remember these rules: As long as they work within the system, they will never make a mistake (unless it's human error, of course). Cons What I liked least about RepairShopr is the interface to switch between users. It's very easy, while in a rush, to overlook that another user was signed in previously. While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring. Perhaps, adding a picture of the employee's face or some sort of visual avatar would be great so an employee knows that another employee is signed in. I think this, overall, ties into the user interface for RepairShopr which can be somewhat technical and very utilitarian. This isn't a bad thing but a more well thought out user interface that is far more human friendly could be extremely beneficial for users overall. Review Source AM Aaron M. President Retail Used the software for: 1-2 years ### "No Customer support BEWARE" November 10, 2023 2.0 Horrible. Everytime i have any trouble i get no help. Had to stop even trying. Very sad could be a good software if they cared. Pros It has all the options i wanted. Retail, inventory, inside and outside service features. Cons Tons of glitches. No support. They flake on you anytime the problem becomes to difficult for them. They cant even help problems their system causes. Very unhappy need to find another software similar. Reason for choosing RepairShopr Had inventory management inside service and outside service Review Source GW Garrett W. Consultant Management Consulting Used the software for: 2+ years ### "Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks" January 18, 2018 4.0 If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached! Pros The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything! Cons I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere. Review Source TD Ty D. Owner Computer Networking Used the software for: 2+ years ### "Great for our needs" December 9, 2020 5.0 We have been using it for 4 years and it has made business better for us and our end users. Compared to traditional paper systems it is a life and time saver. Pros On site invoicing and payments as well as signatures and terms of service signatures. Great for communicating through ticket flows and tracking time spent on jobs as well as which employee did what. We also really love the e-mail opened feature for when the end user opens your invoice. Cons The Square integration is great but sometimes pulls three of the same payment, 2 of which are for $0. This can be a pain for accounting but may be a larger issue with Square and the particular device/OS that is used as we have seen patterns with certain devices and not others. Reason for choosing RepairShopr Built for IT Review Source Mike V. Owner Computer & Network Security Used the software for: 6-12 months ### "Repair Shopr is great for Computer Repair & MSP's" October 24, 2016 5.0 I've really enjoyed switching to Repair Shopr. It was very easy to setup and migrate my Quickbooks customers to Repair Shopr. Invoicing my customers is very easy with their e-mail integration. As a Managed Service Provider, recurring invoices run on schedule every month making it easy and fast to receive payment. It you are interested in getting a lot of reporting info, you can do that really quick. Many different reports to choose from. One of my favorite feature is auto receipt printing when an invoice is paid. It's has a Point of Sale interface as well. I do not use that because I'm not really a store, but it looks very robust. The best thing is that is is very affordable and you get a lot of bang for the buck. If you are in the computer service business, this is a must have. Pros All the available feature such as Invoicing, Customer Asset Tracking, Service Ticketing System, Auto Receipt Printing, Reports, Estimate System, Sales Leads & Customer Follow-up Email System. Cons It's not free, seriously. I love it. Review Source KB Kim B. Owner Information Technology and Services Used the software for: 2+ years ### "RepairShopr does what we need it to do" September 10, 2019 5.0 Good overall. When I have contacted customer support with an issue, they have resolved it within a reasonable timeframe. Can't ask for more than that. Pros Workflow is not overly dictated by the software. We're all different and need to be able to make use of the tools available without having the software drive our process. Cons We are not big on digital communications. When the device is repaired, we call the customer. I do NOT like any system that attempts to communicate with MY customers without my explicit involvement. This system can do that but it feels like I have to run around plugging all the communication holes where something might be sent to the customer. Review Source VR Verified Reviewer IT Technician Higher Education Used the software for: 2+ years ### "Useful help-desk software" December 19, 2018 4.0 Pros The software is easy to use and navigate. The ticketing system is very customizable with the different types of fields that you can have on the intake forms. The inventory system is very helpful for keeping track of stock. The estimates system is very useful for giving customers quotes for hardware or software. Cons The new User Interface is a little hard to get used to after using the old interface for so long. Also if you accidentally click the serialized check box on an inventory item and update it, there is not an easy way of undoing this. Review Source JA Jason A. Manager Computer Hardware Used the software for: 6-12 months ### "RepairShopr is an excellent all encompassing ticketing tool" May 13, 2019 5.0 Pros Repairshopr is one of the best investments we have made. It allows you to consolidate your tickets in a 1 stop shop all while being able to manage inventory, update customers, and invoices. Repairshopr gives a much more modernized feel while maintaining an easy-to-use UI than some of our previous solutions. I believe my favorite feature of RepairShopr is the aiblity to provide multiple contact methods for clients, which include email, SMS, and a customer user portal. Cons There are not many, but one of the things I'd like to see implemented in RepairShopr is better API access to many of their modules. There are some things that we can do inhouse using RepairShopr as a shell - but without access to specific modules it makes workarounds a little tougher. Review Source JM Jason M. Owner Computer & Network Security Used the software for: 2+ years ### "Computer Shop? This is a Must! " November 17, 2016 5.0 We have a IT Business and we have 2 locations with in shop repair. We are also an MSP that takes care of 100 plus businesses in our area. Repairshopr has been the best decision we had ever made. And the support is top notch! They are always adding new features and listening to their customers needs. I would highly recommend using their software. It's worth every penny you spend on it! Pros Support is great and it's designed for computer shops and MSPs Cons There isn't anything we don't like. Review Source DC David C. Owner Information Technology and Services Used the software for: 1-2 years ### "I would easily pay twice as much for RepairShopr." August 24, 2016 5.0 We needed a better invoicing system to control all aspects or our business (shop repair, on-site repair, contracts and web development). We were using Zoho, but needed better features and tracking. Tried RepairShopr and it totally changed our business. So much more than just invoicing. It's really a full blown business management system and the reporting is excellent. Pros \- Ticket Management - Inventory / Parts Management - Software Serials Management - Communication through the ticket - Automatic Followup Emails - Reporting on any metric - Many, Many More! - check the website Cons One of the only cons is there are so many features it's sometimes difficult to look at exactly what is important to your specific business. However, RepairShopr has recently made several improvements to streamline the layout. Review Source gL gary L. owner Computer Hardware Used the software for: 1-2 years ### "brilliant software" May 9, 2018 5.0 makes running my business so simple - thank you Pros the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough Cons There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good Review Source VR Verified Reviewer Information Security Specialist Education Management Used the software for: 6-12 months ### "Perfect for the small shop" March 13, 2019 5.0 Pros The software is hosted online and with that comes all the benefits of transparency for the customer and all other employees. Cons There are always more features coming out but they don't really give you a heads up before the update is launched Review Source MS Myron S. CEO Computer & Network Security Used the software for: 1-2 years ### "Meh." August 24, 2017 3.0 Pros It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop. Cons This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant. Review Source NW Nathan W. CEO/Owner Information Technology and Services Used the software for: 2+ years ### "Great Software just has some small things that are improving" May 10, 2019 5.0 Pros The staff give updates once a week with new or updated features. They are working to improve RepairShopr all the time. Cons There are still some things that need ironed out but with each weeks release of improvements, it's getting better and better. Review Source JF Jordan F. Sales Rep. Retail Used the software for: 6-12 months ### "This software checks just about all of our boxes" January 31, 2019 4.0 Pros Very active development of new features/fixes (dev team posts to Facebook almost every week about updates). Tons of features and customizations without being too distracting from the spirit of what the software is for. Tickets have everything needed available at a glance and the customer portal built-in is an absolute home run feature for us. Cons The back office ui is kind of overwhelming at first and seems sort of unfinished in certain areas (textboxes not showing up correctly and just general inconsistencies). Biggest issue so far is for some reason, emails sent to users of the MacOS default email app have the attachments so low that they are actually almost impossible to reach and open. Review Source Similar Products Featured ## Related categories [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.