# RepairShopr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RepairShopr the right Billing and Invoicing solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133945/RepairShopr/reviews --- RepairShopr 4.4 (128) [View alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 15th, 2026 # Reviews of RepairShopr Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews GT Garrett T PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move.“ September 21, 2022 AG Andrew G ownerComputer Hardware, 2 - 10 employeesUsed the software for: More than 2 years. “Their program kept crashing causing us a lot of down time.“ May 27, 2026 JP Jon P Owner Information Technology and Services, Self-employedUsed the software for: More than 2 years. “It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry.“ December 19, 2022 Sam P OwnerComputer Hardware, Self-employedUsed the software for: More than 2 years. “Competent support is lacking for this software.“ March 20, 2026 MS Marshall S DesignerLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 1-2 years. “It was cloud based and the design was clean.“ August 3, 2022 BR Burton R OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Over the last 16 months multiple issues with not being able send SMS or emails.“ April 9, 2025 GT Garrett T PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It is cheap and easy. “ September 21, 2022 BR Burton R OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties.“ April 9, 2025 ## Showing most helpful reviews Showing 1-25 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary G. Bench Technician Computer Hardware Used the software for: 6-12 months ### "90% coded, but A+ For Effort!" July 25, 2019 4.0 I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later! Pros Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful! Cons It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times. Switched from [Optsy](https://www.capterra.com/p/148962/Optsy/) Needed something a little more modern for our store. Review Source CK Christopher K. Marketing and Operations Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Excellent Tool to Implement Repair Tickets" October 14, 2024 4.0 Pros It was a great tool for us to explore our options and keep our work days organized Cons The customization wasn't as flexible as we needed it to be at the time of using it which was about two years ago. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reason for choosing RepairShopr Customer support was available almost all the time, answered all my questions and there was still a working/existing app at the time (which by the way, is very important to us). Review Source AG Andrew G. owner Computer Hardware Used the software for: 2+ years ### "Not recomended." May 27, 2026 2.0 I would not recomend them. Their system keeps breaking and so we had to switch companys. Now we are paying for a whole year of defective software that we are not using. Pros They were able to make some customizations to help our work flow. They used to have good customer support, but now it is mostly AI that you talk to. Cons Their program kept crashing causing us a lot of down time. It has been a really frustrating experiance that ended up costing us $1000s to fix. Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reason for choosing RepairShopr It seemed like they had a more polished system Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: 2+ years ### "RIP Repairshopr" March 20, 2026 1.0 Our shops experience with repairshopr has left us angry and frustrated to the point of actively seeking a replacement POS management software entirely. We can no longer tolerate repairshoprs lack of support. Pros Repairshopr used to be good software 3-4 years ago, but now its broken everywhere and has no support personel to maintain it or repair it. Cons Competent support is lacking for this software. Services are constantly broken and support ignores it. Functions like kiosk mode via iPad or Tablet have been broken for over a year with no one looking into fixing it. 3rd party services are constantly down, almost weekly. Review Source JK Joe K. Member Marketing and Advertising Used the software for: Less than 6 months ### "Love RepairShopr" February 23, 2021 5.0 Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed. Pros I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work. Cons While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails). Alternatives considered [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing RepairShopr Operated in a niche closest to what we needed. Review Source TM Terrell M. Owner Information Technology and Services Used the software for: 6-12 months ### "Good all around Customer management Software" September 18, 2019 5.0 I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it. Pros It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich. Cons Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing RepairShopr Overall feature rich with easy pricing structure Review Source Christian B. Owner / Operator Computer Hardware Used the software for: 2+ years ### "Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!" September 11, 2018 5.0 I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful. Pros \-Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things. Cons \-Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing. -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up. I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself. Review Source Joshua C. COO Used the software for: 2+ years ### "Highly recommended, easy to use and critical to any MSP " May 18, 2018 5.0 I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS. Pros Several years ago I was transitioning my business from daily PC repair to full MSP. I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well. I tried several solutions that didn't workout before I was lucky enough to find Repairshopr. I now rely on RS as the foundation of my business. Every estimate, invoice, contract starts with RS. My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations. I'm happy with my choice everyday and twice on "Feature Friday"! Cons Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added... Review Source Christopher W. IT Manager Computer Networking Used the software for: 2+ years ### "Repairshopr Review" June 12, 2019 5.0 Great! Excellent customer service and great product that they add new features to weekly Pros Ease of use. Ability to text customers. Price and customer support Cons Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes. Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing RepairShopr Price and support Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Price and features Review Source Evan O. Operations Manager Used the software for: 1-2 years ### "Has made work flow and organizing customer and job information easy." April 30, 2018 5.0 Pros Consistent stream of new features based on customer interest. Easy to learn. Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization. Cons Once in a while some minor functionality is lost on Friday while new features and updates are being installed. This has not stopped us from operating normally. Review Source TM Tanmay M. Audio Engineer Media Production Used the software for: 1-2 years ### "A great inventory management tool that's easy to use for all employees!" March 4, 2019 5.0 Pros What I like most about RepairShopr is the flexibility it allows its users in creating and maintaining varying degrees of inventory items. What if you had 2 products that were "technically" the same but varied in price, varied in build quality, etc. RepairShopr allows you to create those categories from the bottom up so you can create as much nuance as needed between various inventory items while abstracting away the "back end" of these complex rules to other users. This is great because you can have rather complex "if then else" scenarios in play for how certain items are to be used and the program is able to create conditionals that only "pop up" certain items which match the complex rules that the administrator can create. This ensures that employees don't need to be told to remember these rules: As long as they work within the system, they will never make a mistake (unless it's human error, of course). Cons What I liked least about RepairShopr is the interface to switch between users. It's very easy, while in a rush, to overlook that another user was signed in previously. While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring. Perhaps, adding a picture of the employee's face or some sort of visual avatar would be great so an employee knows that another employee is signed in. I think this, overall, ties into the user interface for RepairShopr which can be somewhat technical and very utilitarian. This isn't a bad thing but a more well thought out user interface that is far more human friendly could be extremely beneficial for users overall. Review Source GT Garrett T. President Information Technology and Services Used the software for: 2+ years ### "Ok product for the price." September 21, 2022 3.0 It gets the job done for the most part. If we could easily transition to another product in our price range that is better supported, more often updated with new functionality and integrations, we would probably move. Pros It is cheap and easy. Support is OK, but email only. Sometimes you need to talk to a person. Cons Reporting is meh. No option for creating your own reports, so you are stuck with whatever they include. A few good integrations, but need lots more. It feels like they stopped development for RepairShopr when they released Synchro. Synchro has more integrations and features, some of which it would be nice to have, but we have an RMM already and don't want/need any of those features. Reason for choosing RepairShopr Price and ease of implementation. Review Source CW Chad W. CEO Information Technology and Services Used the software for: 2+ years ### "Excellent all inclusive program backed by perfect support" June 8, 2019 5.0 Outstanding. Support team rocks, software is solid and reliable. Constantly improving which i really like. Pros The software fulfils every need we have, invoicing, ticketing, parts management, interfacing with the customer in an organized fashion, reporting, the list goes on forever (im only scratching the surface). In the rare case we need further explanation of a feature or we require support the support team is second to none. Price is very fair for everything it does. Our company completely relies on this product. Cons We would like to see the open invoice reminder section be developed. When relying on it for invoicing so heavily, its key to ensure constant communication is occurring between customers with outstanding balance and company. Since it syncs perfectly with quickbooks we have used external programs to handle AR, but it creates a mess of things syncing in terms of data authority. Reason for choosing RepairShopr price v features - we trialed alot of of the other ones, Repairshopr is definitely superior. Review Source JH Justin H. Head Archivist Media Production Used the software for: 2+ years ### "Half Baked SaaS" April 6, 2021 3.0 least worst option we've found. Impossible to change providers if we wanted. Not at all motivated to develop a better product. Pros the contact management and customer history function (core function of service) is a benefit to our company...but then again, that was the reason we looked for a solution. Cons so may of the functions are poorly developed and not fully thought out when implemented. They work in a specific way but if you deviate from them or have variables to the functionality, good luck trying to make them work. Also, their support when identifying functional issues is a complete joke. Email only, slow response and no actual action taken. Reason for choosing RepairShopr Only available option at the time. Review Source Brad E. Information Technology and Services Used the software for: 2+ years ### "Fantastic Software - I wouldn't use anything else" July 5, 2016 5.0 We've been using RepairShopr to run out business (www.PlatinumRepairs.co.za) for around 2.5 years now. Before that, we used spreadsheets, which worked well until the business grew - then we needed a proper system. The software runs very smoothly, and where we have come across issues, the support has been excellent. Syncs with Quickbooks and constantly gets improved. Pros Constant improvement. Good support. Supports multiple warehouses and locations well. Cons We've battled a little to use it seamlessly on mobile devices. Review Source AS Aashish S. Sole owner Computer Hardware Used the software for: 2+ years ### "No remedy with issues" May 12, 2022 1.0 Unpleasant Pros There are no pros, just unpleasant dealings every single time Cons No support for more than one year regarding square integration Review Source CT Charles T. Service Manager Information Technology and Services Used the software for: 2+ years ### "Great Product... "Fits the bill"" June 22, 2016 5.0 I have been mostly doing break-fix & service for about 20 years And I been searching for similar system for a long time for documenting my work. We had been previously been doing our documentation on a spreadsheet, which was not very efficient. Repairshopr fits the bill totally, for tracking, estimates and complete control. With Repairshopr, it has really been able to automate this process of our business and produce professional results. Pros You can search on most any aspect of information regarding any previous work. The forms are very customizable. The import and export features of customer information. Customers can track their work orders and progress of repairs online. Love the SMS text and email features. Love the On-site appointment calendar. Repairshopr is constantly working on new features and improvements. Cons It's not free.... LOL Review Source GW Grant W. Owner Airlines/Aviation Used the software for: 1-2 years ### "Simple, Effective, Affordable, & Most of all, It just works...." January 10, 2018 5.0 It's like having another person on staff. Additionally, in our industry, we need to be able to show traceability throughout the inventory item life cycle in our system. This allows us to do this by giving each stock item a unique ID. Pros There really is too much to list. The software is perfect for a small organization but can be scaled to multiple locations. -Easy to implement -Easy to make adjustments to Invoices -Easy to manage customers -Custom Fields -Custom Alerts -Custom Emails Cons Our biggest issue is printing options and customization of inventory labels. The print options are all there but we use a mix of PC and Mac with several different printers in different physical locations throughout the building. We probably have it configured incorrectly but it still works for us. A bit clunky but still better than the alternatives. Review Source GW Greg W. Owner/Master Technician Information Technology and Services Used the software for: 1-2 years ### "New Business Perfection" November 8, 2016 5.0 Starting a repair business is not easy but using this software as the Management system for the business will make your lives easier. Inventory comes in and you enter it give it a bar code print label and put it on the shelve. Parts come in you keep count on quantity and know when your running low. The software has an end of day and many other reports like whats selling the best in your store. I used other software before this software and hands down this is the best bang for the buck. Pros The ease of use and the plethora of reports available that show details many other software does not. Cons I would love to be able to search customers more easily by phone number. We get calls and dont know who was calling before we call them back. It would be nice to be able to look the number up associate it with a current or previous transaction for a better idea of whats going on before we call them back. Review Source BW Brett W. Owner/member Consumer Services Used the software for: 6-12 months ### "It's the solution we couldn't find after 8 years of searching." April 28, 2018 5.0 Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow. Pros It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions. Cons The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better. Review Source SP Steve P. Senior Cloud Solutions Specialist Information Technology and Services Used the software for: Less than 6 months ### "A "Diamond in the Rough" in the IT MSP automation market." April 5, 2018 5.0 Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation Pros Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has. If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job. The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products. We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time. And it is FAST! Customer support is excellent as well. So glad I found this product! Cons The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable. Review Source GC Gail C. VP Computer Hardware Used the software for: 6-12 months ### "As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!" May 22, 2018 5.0 Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams! Pros The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be. Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming. RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you. Cons It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again! Review Source NI Nathan I. Owner Information Technology and Services Used the software for: 1-2 years ### "Great system for repair shops" June 27, 2016 5.0 Switched from another CMS to Repairshopr almost 2 years ago. The support is fantastic, the product just keeps getting better, customers are impressed with my shop because repairshopr works so well. Pros Automate just about everything for your repair shop. Billing module built in, inventory module build in, sales module with lead tracking built in, automatic billing built in, cloud printing built in, text message and email clients automatically throughout the repair process. Cons Anything that is buggy gets taken care of right away, so it is hard to come up with any cons. I guess because it is web based if your internet goes down you have to rely on the PDF version of all the tickets in dropbox or similar. Review Source MS Marshall S. Designer Luxury Goods & Jewelry Used the software for: 1-2 years ### "Not for jewelry stores" August 3, 2022 1.0 We tried, we really did. It's not for jewelry stores. Pros It was cloud based and the design was clean. Cons It's a cell phone repair software marketed to jewelers. Review Source NM Nikolas M. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Excellent tool for MSP and break/fix service providers" August 9, 2018 5.0 Excellent Pros Easy of use Integrates with payment processing directly All in one place Inventory management Cons Support can be a bit clunky to deal with, but there's tons of online documentation to address almost any basic issue. Review Source Similar Products Featured ## Related categories [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.