---
title: "RepairShopr Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about RepairShopr Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more."
source_url: "https://www.capterra.com/p/133945/RepairShopr/"
page_type: "product"
language: "en"
publication_date: "2026-10-21"
---

# 

 RepairShopr Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 21, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

RepairShopr

## What is RepairShopr?

RepairShopr is a cloud-based platform designed for repair shops that offers features such as customer relationship management (CRM), point-of-sale (POS) capabilities, and inventory management. It helps streamline operations, capture leads, and optimize customer engagement. Key features include invoicing, customizable intake forms, and marketing suite.

## What is RepairShopr used for?

[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)

Top alternative

Featured

Overall rating

Based on 128 user reviews

Reviews sentiment

Positive

85%

Neutral

5%

Negative

10%

Starting price

$59.99

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for RepairShopr?[Manage this product listing](https://www.g2.com/products/repairshopr/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RepairShopr

4.4 (128)

VS.

[4.7 (36)](https://www.capterra.com/p/151174/Orderry/reviews/)

Starting Price

$59.99

Flat Rate, Per Month

Starting Price

$69

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (128)

Ease Of Use

4.7 (246)

Value For Money

4.3 (107)

Value For Money

4.3 (213)

Customer Service

4.2 (120)

Customer Service

4.5 (243)

## RepairShopr alternatives

[4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (131)](https://www.capterra.com/p/134106/Striven/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/)

## FAQs about RepairShopr

Overview

### What problems does RepairShopr solve?

RepairShopr solves the operational sprawl of repair and service businesses by connecting customer records, repair tickets, estimates, inventory, purchase orders, invoicing, and payments in one workflow. Automated status updates, follow-ups, recurring billing, and reporting reduce manual administration. Computer repair shops, managed service providers, retail technicians, and multi-location service teams benefit most.

Answer based on 92 reviews

Overview

### Which roles and teams benefit most from RepairShopr?

RepairShopr is most used by repair business owners, executives, and operations managers who oversee customer intake, ticket status, invoicing, and daily service delivery. Owner-technicians, lead technicians, network engineers, and quality teams use it to document repairs, track devices and parts, schedule work, and maintain consistent service records.

Answer based on 114 reviews

Overview

### What company size and industries is RepairShopr built for?

RepairShopr is designed for repair shops and field service businesses, primarily small companies (95%) in Information Technology and Services (33%). It also serves computer and cell phone repair, IT and MSP providers, franchises, general repair, watch and electronics businesses, with reviewers in Computer Hardware (17%) and Computer Networking (7%).

Answer based on 128 reviews

Features and Usability

### What are the key features of RepairShopr?

RepairShopr includes core repair tickets, inventory management, CRM customer history, estimates and invoicing, and point of sale. Differentiating features include customizable workflow automation, customer portal access, automated email and SMS updates, and integrations with accounting and payment systems for repair-shop operations.

Answer based on 82 reviews

Pricing

### How much does it cost and what fees or limitations are included?

RepairShopr starts at $59.99 per month for the Starter plan, which includes one user account and up to 75 invoices. Repair Shop and Big Chain plans cost 119.99 per month, with Big Chain priced per location. A free trial is available. Reviewers report limited payment gateways and say pricing can feel steep for many users.

Answer based on 36 reviews

Integrations

### Which third-party tools and platforms does RepairShopr integrate with?

RepairShopr integrates with over 20 third-party tools, including Microsoft 365, Microsoft Teams, Google Calendar, Slack, Dropbox, Mailchimp, PayPal, and Stripe. Its catalog also covers shipping, communications, remote support, and business management connections through platforms such as ShipStation, Twilio, TeamViewer ONE, and IT Glue.

Answer based on 41 reviews

Getting Started and Support

### What training and onboarding options does RepairShopr offer?

RepairShopr provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation gives written reference material for self-paced review of features, setup steps, and common tasks.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does RepairShopr offer, and how do users rate the experience?

RepairShopr provides FAQ/forum resources, phone support, and chat. Users often report helpful, prompt answers and quick issue resolution, including same-day responses. However, experiences vary: some reviewers cite delayed or absent replies, difficulty getting complex problems addressed, and frustration when recurring technical issues require repeated contact.

Answer based on 82 reviews

Security

### How does RepairShopr handle data security and access control?

RepairShopr uses two-step authentication to help secure documents and lets administrators assign user profiles to groups with different access to features. Reviewers also flag access-control gaps: one reports no effective controls over when or where employees access the system, while another says quick user switching can leave the wrong employee signed in.

Answer based on 13 reviews

## Features

AI summary

Based on 16,388 Billing and Invoicing reviews

Capterra reviewers highlight these as the features buyers care about most when choosing billing and invoicing software:

-   **Invoice Processing** (**53%** of reviewers rated this feature as critical)
-   **Invoice Creation** (**55%**)
-   **Quotes/Estimates** (**55%**)

RepairShopr includes **Invoice Creation** and **Quotes/Estimates**, giving businesses a way to create bills quickly and send accurate pricing details before work begins. However, it does not offer **Invoice Processing**. Instead, it provides other important billing and invoicing features, including **Online Invoicing** (**51%**), **Invoice History** (**44%**), and **Payment Processing** (**52%**). These features help teams send invoices digitally, track past billing activity, and collect payments more efficiently, allowing businesses to manage cash flow and customer billing with less manual work.

Invoice Creation

3.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Create invoices from scratch or have recurring invoices

Quotes/Estimates

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Generate quotes or estimates for customers

Online Invoicing

1.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Create, send, and view electronic invoices

Invoice History

2.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Store and view prior invoices for each account/client

Payment Processing

2.0 (5)

20.00% of 5 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Contact Management

2.5 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

RepairShopr 70 features

### All Features
- Barcode/Label Management: Print and scan barcode or labels
- Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar/Reminder System: Notifications/alerts for upcoming events or tasks
- Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price
- Commission Management: Tracking, calculating, and paying commissions and earnings to employees
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Contract/License Management: Track, store, and access client contracts or licenses
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Accounts: Record customer information, purchase history, and other notes
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Management: Store and organize information about customers and previous interactions
- Customer Portal: A website or login for customers to access information
- Customer Support: Provide online support for your customers through live chat or help desk functionality
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Dispatch Management: Manage sending personnel and resources to a site as needed
- Document Storage: Store and organize documents in a centralized system
- eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
- Electronic Signature: Digitally sign online documents
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Estimating: Estimate expected cost based on various factors before a project begins
- For HVAC Companies: Software designed specifically for HVAC companies
- Intake Management: Activities related to the initial admission of a charge into the organization's care
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Creation: Create invoices from scratch or have recurring invoices
- Invoice History: Store and view prior invoices for each account/client
- Job Management: Manage and track all job information and associated tasks
- Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
- Lead Generation: Manage the process of attracting and converting business prospects into leads
- Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Marketing Automation: Automate workflows and trigger campaigns based on customer actions
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Location: Manage and support multiple locations
- Multi-Store: Manage multiple teams and operations from a central location
- Online Invoicing: Create, send, and view electronic invoices
- Online Time Clock: Track/log the amount of time employees worked per job using a timer
- Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more
- Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field
- Payment Processing: Accept, record, and reconcile financial transactions
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers
- Quotes/Estimates: Generate quotes or estimates for customers
- Referral Tracking: Log and store the source of contacts/leads
- Repair Tickets: Organize repair tickets, track progress, severity, and repair history
- Repair Tracking: Allows service businesses to track ongoing repairs
- Retail POS: For retailers
- Returns Management: Track and facilitate returns of products sold
- Routing: Plan daily routes to optimize employee scheduling and provide directions
- Sales Reports: Reports specific to sales analysis for trends and strategies
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Segmentation: Group leads or contacts based on their specific characteristics
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Service History: Track work performed and resources used for past customers, sites, or assets
- Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution
- Supplier Management: Manage all supplier data and operations
- Technician Management: Oversee technicians and track their assigned work orders
- Web-based Deployment: SaaS, web-based, online deployment
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows

---

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Features

4.3 (115)

4.3

Based on 115 reviews

## Pricing

Value for money

4.3 (107)

Free Trial

[View pricing plan details](https://www.capterra.com/p/133945/RepairShopr/pricing/)

Starter

$59.99

Flat Rate,Per Month

It includes:

-   1 User Account
-   Cash Register
-   Integrated Payments
-   Job Timer
-   One Location
-   Outbound Emails
-   Recurrent Invoicing
-   Reports & Estimates
-   SMS Per Month
-   Snailmail
-   Up to 75 Invoices

Repair shop

$119.99

Flat Rate,Per Month

It includes:

-   10 User Accounts
-   Cash Register
-   Customer Portal
-   Field Jobs
-   Integrated Payments
-   Job Timer
-   One Location
-   Outbound Emails
-   Point of Sale
-   Recurrent Invoicing
-   Reports & Estimates
-   SMS Per Month
-   Snailmail
-   Unlimited Invoices
-   Website Integration

Big Chain

$119.99

Flat Rate,Per Month

It includes:

-   10 User Accounts
-   1+ Locations
-   Cash Register
-   Customer Portal
-   Field Jobs
-   Integrated Payments
-   Job Timer
-   Outbound Emails
-   Point of Sale
-   Recurrent Invoicing
-   Reports & Estimates
-   SMS Per Month
-   Snailmail
-   Unlimited Invoices
-   Website Integration

Value for money

4.3 (107)

4.3

Based on 107 reviews

## Integrations

[

PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Stripe Payments](https://www.capterra.com/p/123889/Stripe/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.2 (120)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (120)

4.2

Based on 120 reviews

## User reviews

Overall rating

4.4

Based on 128 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(93)

4(16)

3(6)

2(4)

1(9)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

owner

Used the software for: 3-5 years

### "Not recomended."

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

June 2, 2026

I would not recomend them. Their system keeps breaking and so we had to switch companys. Now we are paying for a whole year of defective software that we are not using.

Pros

They were able to make some customizations to help our work flow. They used to have good customer support, but now it is mostly AI that you talk to.

Cons

Their program kept crashing causing us a lot of down time. It has been a really frustrating experiance that ended up costing us $1000s to fix.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VR

Verified Reviewer

Owner

Used the software for: 3-5 years

### "RIP Repairshopr"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

March 23, 2026

Our shops experience with repairshopr has left us angry and frustrated to the point of actively seeking a replacement POS management software entirely. We can no longer tolerate repairshoprs lack of support.

Pros

Repairshopr used to be good software 3-4 years ago, but now its broken everywhere and has no support personel to maintain it or repair it.

Cons

Competent support is lacking for this software. Services are constantly broken and support ignores it. Functions like kiosk mode via iPad or Tablet have been broken for over a year with no one looking into fixing it. 3rd party services are constantly down, almost weekly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Bench Technician

Used the software for: Less than 1 year

### "90% coded, but A+ For Effort!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 29, 2019

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Pros

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Cons

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Marketing and Operations

Used the software for: I used a free trial

### "Excellent Tool to Implement Repair Tickets"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 21, 2024

Pros

It was a great tool for us to explore our options and keep our work days organized

Cons

The customization wasn't as flexible as we needed it to be at the time of using it which was about two years ago.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Member

Used the software for: Less than 1 year

### "Love RepairShopr"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 25, 2021

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Pros

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Cons

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: Less than 1 year

### "Good all around Customer management Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 19, 2019

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Pros

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Cons

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner / Operator

Used the software for: 3-5 years

### "Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 12, 2018

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Pros

\-Automated personalization customer follow-up saves a bunch of time -Asset Tracking -Tickets that are trackable for each customer profile -Continued updates to enhance the entire product -Inventory Tracking -Estimates -Multiple Integrations with your website for -Parts Tracking -Leads and turning those leads in to sales There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Cons

\-Lack of scheduling an employee(s) although there is a clock in/clock out feature -Lack of payroll integration, I have to use a separate program for payroll alone -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing. -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up. I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

COO

Used the software for: 3-5 years

### "Highly recommended, easy to use and critical to any MSP "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 25, 2018

I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS.

Pros

Several years ago I was transitioning my business from daily PC repair to full MSP. I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well. I tried several solutions that didn't workout before I was lucky enough to find Repairshopr. I now rely on RS as the foundation of my business. Every estimate, invoice, contract starts with RS. My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations. I'm happy with my choice everyday and twice on "Feature Friday"!

Cons

Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added...

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Christopher W.

IT Manager

Used the software for: 3-5 years

### "Repairshopr Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 13, 2019

Great! Excellent customer service and great product that they add new features to weekly

Pros

Ease of use. Ability to text customers. Price and customer support

Cons

Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Operations Manager

Used the software for: 1-3 years

### "Has made work flow and organizing customer and job information easy."

5.0

May 1, 2018

Pros

Consistent stream of new features based on customer interest. Easy to learn. Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization.

Cons

Once in a while some minor functionality is lost on Friday while new features and updates are being installed. This has not stopped us from operating normally.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/133945/RepairShopr/reviews/)

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