# Page 2 | RepairShopr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RepairShopr the right Billing and Invoicing solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133945/RepairShopr/reviews --- RepairShopr 4.4 (128) [View alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 15th, 2026 # Page 2 - Reviews of RepairShopr ## Showing most helpful reviews Showing 26-50 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Burton R. Owner Retail Used the software for: 2+ years ### "5, 4, 3, 2, 1, this product is going downhill" April 9, 2025 2.0 This service continues to slide down in its quality. Customer service not great. Not as flexible and customizable as it says it can be. Pros When it works it’s pretty good. If you are comfortable using all your own sms and email notiications you will probably be happy. I used this software for nearly 5 years but am now switching Cons The continued failure of the program features and the inability of you to either fix the problem and/or find dependable 3rd party providers has pushed us to find a new service. It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties. Never a real apology or any money refunded for the service not functioning as it should. Over the last 16 months multiple issues with not being able send SMS or emails. Always. 3rd party issue. The fail to take responsibility for them selecting these partners. The Cherry on top is that I am canceling my service and they are going to charge me for an additional month because of the required 30 day notice. I understand this is the contract and agreement but it seems now that this is the only thing in the last 16 months you have done a good job administering is the taking of my money. If you are still with the service I wish you good luck. If you are not with the service, be cautious. Review Source CP Charissa P. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Not just for Retail Computer Shops" March 2, 2019 5.0 If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly. I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system. Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need. Pros The integration with other programs makes this unstoppable! This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford. One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished. Cons Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location. Review Source SA Shawna A. BUSINESS MANAGER Consumer Services Used the software for: Less than 6 months ### "headache waiting to happen" February 23, 2022 1.0 We are CANCELLING this software. We signed up in September and were completely floored with how USELESS it is for our business in a quick hurry. Your inventory system has a mind of its own and should be re wrote! Ticketing to invoicing did work seamlessly, as long as you didn't need to know subtotals before billing. Late fees adding automatically is fine, until post dates play a factor as it does out here in rural areas. The integration to Quickbooks leaves much to be desired. To be honest, it was like working with a toddler because once I had fixed something, it reverted back to doing whatever it wanted. I fully plan to write a review for the world to see and be WARNED to not link up with your company. If you would like to make this egregious decision of purchasing and trusting your software to do what it said it could right, please contact me.....I would love to talk REFUNDS!!! Pros mobile app and cloud management was nice Cons quickbooks integration was a one way street (sales tax didn't transfer correct, COGS didn't work at all, customers info got messed up and jumbled). work orders didn't subtotal so you had to invoice before you could see the amounts. invoice dates weren't changeable. serialized units were part of inventory. on repair tickets for units the mileage was a separate screen. Reason for choosing RepairShopr the salesman said that all the features i need, it could do Review Source JP Jon P. Owner Information Technology and Services Used the software for: 2+ years ### "Have used them from the start and was completely let down! " December 19, 2022 1.0 They we're phenomenal in the beginning and was a proud user and promoter. Until their email stopped working and took 150 days for the problem to be resolved and unfortunately had to move on to a different service provider Pros It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry. Cons Payments never worked scheduling never worked and when email of invoicing went down I didn't get any constructive help for 150 days Reason for choosing RepairShopr Quickbooks, Freshbooks, Quicken, Review Source CW Christian W. CEO Computer & Network Security Used the software for: 2+ years ### "RepairShopr - a " March 3, 2022 3.0 Pros Ticketing, Invoicing, Parts ordering and Estimates/Quotes Cons The software vendor does very little in the way of further development of the platform. They are more focused on their MSP product Syncro. The worst is their customer support. Thankfully there is a private facebook user group. Review Source AM Aaron M. President Retail Used the software for: 1-2 years ### "No Customer support BEWARE" November 10, 2023 2.0 Horrible. Everytime i have any trouble i get no help. Had to stop even trying. Very sad could be a good software if they cared. Pros It has all the options i wanted. Retail, inventory, inside and outside service features. Cons Tons of glitches. No support. They flake on you anytime the problem becomes to difficult for them. They cant even help problems their system causes. Very unhappy need to find another software similar. Reason for choosing RepairShopr Had inventory management inside service and outside service Review Source MM Mark M. Manager Computer Hardware Used the software for: 2+ years ### "Best Repair Ticketing System" May 13, 2019 5.0 RepairShopr staff is great to work with. Whenever contacted, they point us in the right direction to find the information we are looking for. Pros Our company has used Repairshopr ticketing system for 3 years. We've used other order management systems and this is one of the best systems for what it does. The management software has everything we need to streamline our store from purchase orders, inventory management, check-in/check-out, managing employees, and everything in between. Features are robust and branding can be customized to give customers a great experience while in your store. Post repair, we use the Marketr features and reporting to measure customer satisfaction. Integrates w/ Quickbooks and several apps. Constantly updated with new features and development. Couldn't run our shop without it. Cons Most everything I have had issues with over passed on to the development team. I would say time it takes to develop firm specific features, so expanding their API capabilities so outside developers can implement more features. Review Source VR Verified Reviewer Computer Technician Computer Networking Used the software for: 2+ years ### "Do yourself a favor and get it." August 2, 2018 5.0 Pros We've been with them since beta and they've done nothing but add value to the product. Things that used to to take many convoluted steps in my old Ticketing/PSA system are now a snap. No more keeping crazy user documents for new people to memorize before they can open the software. It's so intuitive that I just give new employees the link and their username. It integrates with most of our tools and they are always adding new integrations. Cons Cloud based can cause some issues that having a on-site server rectify but as it stands we've had 99% + uptime so it's less of a con and more of an observation. Review Source GW Garrett W. Consultant Management Consulting Used the software for: 2+ years ### "Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks" January 18, 2018 4.0 If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached! Pros The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything! Cons I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere. Review Source TN Timothy N. Founder/CEO Information Technology and Services Used the software for: 1-2 years ### "Underdeveloped software, support is slow and under skilled but has potential." May 24, 2017 1.0 The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues. Pros Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice. Cons The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features. Review Source VR Verified Reviewer Owner Used the software for: 1-2 years ### "RepairShopr is a good piece of software for those starting out in computer and device repair." February 27, 2018 4.0 It was the foundation I needed to get my computer repair business started. Without it, I would still be floundering with process and documentation 2 years after launch. Pros What I like most is the great level of documentation and the starting walk-throughs they give you to get you up and running. Any question you have can be answered either through searching the help files or by submitting a ticket. Cons Frankly, RepairShopr does so much that it is hard to wrap my head around the enormity of the scope of features. A little guidance around some of the over-arching things I needed when I first started in this business would have been helpful. Then again, the help documentation and community is great. So, if you have the time, the documentation will be a big help. Review Source TD Ty D. Owner Computer Networking Used the software for: 2+ years ### "Great for our needs" December 9, 2020 5.0 We have been using it for 4 years and it has made business better for us and our end users. Compared to traditional paper systems it is a life and time saver. Pros On site invoicing and payments as well as signatures and terms of service signatures. Great for communicating through ticket flows and tracking time spent on jobs as well as which employee did what. We also really love the e-mail opened feature for when the end user opens your invoice. Cons The Square integration is great but sometimes pulls three of the same payment, 2 of which are for $0. This can be a pain for accounting but may be a larger issue with Square and the particular device/OS that is used as we have seen patterns with certain devices and not others. Reason for choosing RepairShopr Built for IT Review Source VR Verified Reviewer President Information Technology and Services Used the software for: 2+ years ### "Good Repair Shop CRM and Ticketing Software" December 7, 2018 4.0 RepairShopr has helped me to complete tickets and get my billing out to my customers along with helping with paperwork. My previous software was only available in the office, so I would have to comeback and finish all of my paperwork at the office at night. Pros I like that I can access my information anywhere, especially can complete tickets onsite and get everything done before returning back to the office. Cons There are some specific requests that have been made for feature improvements that seem to be put to the back burner that everyone is complaining about. Review Source MP Matt P. Owner Computer Hardware Used the software for: 6-12 months ### "Made my business much more organized!" December 2, 2017 5.0 Made my life easier! Pros Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was. Cons The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up. That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair Review Source Mike V. Owner Computer & Network Security Used the software for: 6-12 months ### "Repair Shopr is great for Computer Repair & MSP's" October 24, 2016 5.0 I've really enjoyed switching to Repair Shopr. It was very easy to setup and migrate my Quickbooks customers to Repair Shopr. Invoicing my customers is very easy with their e-mail integration. As a Managed Service Provider, recurring invoices run on schedule every month making it easy and fast to receive payment. It you are interested in getting a lot of reporting info, you can do that really quick. Many different reports to choose from. One of my favorite feature is auto receipt printing when an invoice is paid. It's has a Point of Sale interface as well. I do not use that because I'm not really a store, but it looks very robust. The best thing is that is is very affordable and you get a lot of bang for the buck. If you are in the computer service business, this is a must have. Pros All the available feature such as Invoicing, Customer Asset Tracking, Service Ticketing System, Auto Receipt Printing, Reports, Estimate System, Sales Leads & Customer Follow-up Email System. Cons It's not free, seriously. I love it. Review Source GY Gerald Y. Business Owner Consumer Services Used the software for: 2+ years ### "Ease of use and affordability" September 19, 2019 5.0 The ability to keep track of customer records, comments and progress tracking are just a few. RepairShopr has so much functionality. Personally I strongly believe RepairShopr has increased the ability of smaller businesses to exist. Thank you for that. Pros Very straight forward in it's fields and categories including the options to customize to my business needs. Cons Changes in functionality after an update. This is more that I am speeding along and all of a sudden I realize a field has moved due to the update. An initial annoyance, but doesn't hinder the functionality. Reason for choosing RepairShopr I required a software that had the business focus with some simple bookkeeping tools and robust reporting functionality for my needs. Review Source KB Kim B. Owner Information Technology and Services Used the software for: 2+ years ### "RepairShopr does what we need it to do" September 10, 2019 5.0 Good overall. When I have contacted customer support with an issue, they have resolved it within a reasonable timeframe. Can't ask for more than that. Pros Workflow is not overly dictated by the software. We're all different and need to be able to make use of the tools available without having the software drive our process. Cons We are not big on digital communications. When the device is repaired, we call the customer. I do NOT like any system that attempts to communicate with MY customers without my explicit involvement. This system can do that but it feels like I have to run around plugging all the communication holes where something might be sent to the customer. Review Source Manny P. Network Administrator Used the software for: 2+ years ### "Best Computer Repair Software" February 10, 2018 5.0 Was able do service tickets on the go and could easily re-order parts and charge clients for visits. It's a simple paperless process and it's worth every penny. Great for small business owners. Pros User friendly client repair tickets cloud console. You can be up in running in minutes. This is a great company with a lot of potential that cares. I put a suggesting for them a year ago and they did good by providing a mobile version for technicians. You can setup 2 step authentication, so your documents are secure. Company keeps on adding new things to their product and I am amazed every time I use the product on how far they have gone. Cons Company looks like is heading into the mobile market. Although you can still use the console to repair tickets, the company is definitely moving in that direction and hope that they don't concentrate all their efforts in one market. Besides that I have no compliant's as a standard user for over 3 years. Review Source LJ Lee J. Owner Computer Networking Used the software for: 6-12 months ### "\*\*\*The best product on the market, backed by the most aggressive and prompt support team\*\*\*" September 26, 2016 5.0 We are very pleased with your product as it has a lot of potential and many features that we feel will make our customers experience better. More importantly, we looked for a company who will be as aggressive with their software and adding features as we are with improving our process so we love the Friday updates that tell about the new features/functions of the software. Another thing we take into consideration is the promptness on the support department to handle issues or provide assistance on questions/concerns we have and your team has been excellent! We look forward to a long relationship with your organization and are we are currently in the process of migrating the rest of our databases over to your system as we are extremely pleased with the ticketing system which is the backbone of our process. We will be adding your preferred credit card merchant service provider as we want to have a unified system for all needs and they appear to have very competitive rates. Keep up the great work and you we are a client for life, looking forward to adding this software to our other location(s). Pros Everything. It is easy to use and works proficiently. Cons The printing features could be a tiny bit faster but the support team has sent notices that they are working on this so I am confident this will not be an issue for long. Review Source VR Verified Reviewer Owner/ 1 Man Army Used the software for: 1-2 years ### "Great Software, very flexable" March 14, 2018 5.0 Pros Tons of features for a low price. Great knowledge base, and support people that are very knowledgeable. They just redone the UI and it is great. Very well laid out and easy to access information. Cons I can't complain about anything. I would like to see a few other features, but those features have been requested and are being worked on. Review Source VR Verified Reviewer IT Technician Higher Education Used the software for: 2+ years ### "Useful help-desk software" December 19, 2018 4.0 Pros The software is easy to use and navigate. The ticketing system is very customizable with the different types of fields that you can have on the intake forms. The inventory system is very helpful for keeping track of stock. The estimates system is very useful for giving customers quotes for hardware or software. Cons The new User Interface is a little hard to get used to after using the old interface for so long. Also if you accidentally click the serialized check box on an inventory item and update it, there is not an easy way of undoing this. Review Source Sean J. Labour Hire Employee Used the software for: 1-2 years ### "A fantastic single pane of glass for repair shops" March 24, 2018 5.0 Pros Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki. Cons For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature. Review Source PN Pedram N. C Airlines/Aviation Used the software for: 1-2 years ### "Very Disapointed" April 17, 2019 1.0 Not too happy with this system over all. We had a requirement for line item tax to be displayed on each invoice. we were advised this is simple and is a feature that is available. We spent over a year setting up our workflow to finally fin out that this feature is not available. when we asked for assistance from their tech team they said sorry they cannot do anything about it. Make sure they SHOW YOU all the features that your require for your business before taking their word for it. Pros Simple to import Sku's & initial set up Cons \- sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks Review Source Ephantus N. Engineer Internship Farming Used the software for: Less than 6 months ### "An excellent customer relationship management software" December 5, 2018 3.0 It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it Pros It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers. Cons It can be costly because one has to use a different platform for payroll because it does not integrate one Review Source CJ Clifford J. Owner Information Technology and Services Used the software for: 2+ years ### "Great Foundations loads of potential!" April 3, 2019 5.0 After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted. Pros The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations. Cons Contracts section is not what you think it is, some integrations need to be development and worked on. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.