# Page 3 | RepairShopr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RepairShopr the right Billing and Invoicing solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133945/RepairShopr/reviews --- RepairShopr 4.4 (127) [View alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RepairShopr ## Showing most helpful reviews Showing 51-75 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GW Grant W. Owner Airlines/Aviation Used the software for: 1-2 years ### "Simple, Effective, Affordable, & Most of all, It just works...." January 10, 2018 5.0 It's like having another person on staff. Additionally, in our industry, we need to be able to show traceability throughout the inventory item life cycle in our system. This allows us to do this by giving each stock item a unique ID. Pros There really is too much to list. The software is perfect for a small organization but can be scaled to multiple locations. -Easy to implement -Easy to make adjustments to Invoices -Easy to manage customers -Custom Fields -Custom Alerts -Custom Emails Cons Our biggest issue is printing options and customization of inventory labels. The print options are all there but we use a mix of PC and Mac with several different printers in different physical locations throughout the building. We probably have it configured incorrectly but it still works for us. A bit clunky but still better than the alternatives. Review Source JL Jet L. R&D Manager Computer Hardware Used the software for: 1-2 years ### "An extraordinary software suite that pack lots of features" November 7, 2018 5.0 We had an amazing experience with RepairShopr. We used it mainly as a tool for customer service regarding products warranty and repair management. Although it is an off the shelf software suite, all the workflows and data fields are highly customize-able. It also features great CRM features for tracking leads, estimate, invoices, customers interaction. If your primary business is repair services, this is the one-stop software that you should get to run your business. Pros Very rich in features. Great degree of customization can be done. Fast support response. Ability to integrate with various accounting software (eg. Quickbook) and cloud services. Cons Pricing may be a bit steep if you have many users. Review Source GW Greg W. Owner/Master Technician Information Technology and Services Used the software for: 1-2 years ### "New Business Perfection" November 8, 2016 5.0 Starting a repair business is not easy but using this software as the Management system for the business will make your lives easier. Inventory comes in and you enter it give it a bar code print label and put it on the shelve. Parts come in you keep count on quantity and know when your running low. The software has an end of day and many other reports like whats selling the best in your store. I used other software before this software and hands down this is the best bang for the buck. Pros The ease of use and the plethora of reports available that show details many other software does not. Cons I would love to be able to search customers more easily by phone number. We get calls and dont know who was calling before we call them back. It would be nice to be able to look the number up associate it with a current or previous transaction for a better idea of whats going on before we call them back. Review Source VR Verified Reviewer Digital Marketing Executive Information Technology and Services Used the software for: 1-2 years ### "Awesome for inventory management" July 25, 2019 5.0 Overall, it's a pretty decent tool with good value for money. Gets the job done really. Pros \- A highly flexible tool allowing for nuanced categorizations of inventory types - Full suite comprising of CRM and point of sale software in one, saving you from tacky multi-tool integrations, keeping everything under one roof - Great support too! Cons \- Integration with Quickbooks is not great - A payroll integration would be a nice feature for handling finances - installation and setup was a bit tough to get through, but once it was up, using it was pretty intuitive Review Source VR Verified Reviewer Quality Assurance Computer Hardware Used the software for: 1-2 years ### "Robust CRM" April 19, 2019 4.0 Its very good to have this tool as until customer is not uploading the charges and fees in the ticket we are not proceeding with any activities. Helping to nourish the business at great extend. Pros Repairshopr is widely used by repair shops and service business like mobile, watch, jewellery, automotive, electric etc. Ticket progress bar is also visible on going process. It's also has ability to manage the websites Cons To get the leads and snail mail like features you should have the paid versions. I think some more features should be there in trial packs Review Source BW Brett W. Owner/member Consumer Services Used the software for: 6-12 months ### "It's the solution we couldn't find after 8 years of searching." April 28, 2018 5.0 Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow. Pros It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions. Cons The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better. Review Source AM Amy M. Owner Used the software for: ### "For a company that uses a ticket system, has the best functionality for the price" April 30, 2016 4.0 This is the best one-stop solution for us, as it includes a very comprehensive setup for customer data, ticketing, invoicing, inventory management, scheduled emails, and customer portal. We are able to easily generate tickets or have customers generate their own, have multiple user logins, to delegate tickets to different people, and be able to sync to Google calendars for scheduling clients. I applaud the developers for creating this amazing tool that is accessible and affordable for small businesses in the retail/repair/consulting fields! Pros: - extremely convenient for storing customer history and linking their assets and notes - developers are very responsive to feedback and constantly adding improvements and new integrations - streamlined ticket system with built-in notification settings - integrated calendar settings for creating appointments - good reporting tools for sales, commissions, customers, among many others - very full featured and flexible to use in various ways suited to your business needs Cons: - not effective as an email marketing tool; Mailchimp integration is not fully functional, but I believe it is possible in the future to improve. Not the number one priority for this system, but it would be nice! - claims to be a CRM, but this feature could be improved, i.e. have a way to manage lists or groups of customers for this specific purpose - "card present" payment solutions are not great, although paypal and stripe work well for online and recurring payments. We are now using Mercury/Vantiv because it offers the most functionality and integration for a low percentage, but we do not have a chip reader, and the mobile swipe card reader (which is expensive) does not work with all cards, making POS clunky at times. A smooth payment system that isn't ugly or costly would be nice Review Source SP Steve P. Senior Cloud Solutions Specialist Information Technology and Services Used the software for: Less than 6 months ### "A "Diamond in the Rough" in the IT MSP automation market." April 5, 2018 5.0 Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation Pros Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has. If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job. The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products. We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time. And it is FAST! Customer support is excellent as well. So glad I found this product! Cons The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable. Review Source KO Kade O. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "RepairShopr - 10/10 Perfect Fit For Any Small IT Repair Shop" April 4, 2019 5.0 RepairShopr has been the perfect fit for our IT Service and Repairs business, it has allowed us to significantly reduce our overheads and streamline our whole business and take it out of the pen and paper dark ages. Pros It has all the standard features a repair shop needs and then some. The support team are always adding functions and implementing new integrations. It is also one of the easiest products to setup and implement and does not require the extensive and expensive onboarding process a lot of other products do. Cons Some minor areas lack customisability and they don't have the ability to pay for express support or one of customisations. But for the price point that is a small compromise to make. Review Source GC Gail C. VP Computer Hardware Used the software for: 6-12 months ### "As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!" May 22, 2018 5.0 Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams! Pros The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be. Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming. RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you. Cons It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again! Review Source VM Victor M. CEO Information Technology and Services Used the software for: 2+ years ### "They have not improved the software for years" February 24, 2022 1.0 Pros At first the were the unique software on the market Cons They do not fix basic issues, like to choose VAT excluded prices. There is many users that asks for BASIC and NECESSARY features on the forum but they never develop it Review Source MS Michael S. Used the software for: ### "Best Computer Repair Store Software, PERIOD!" February 28, 2017 5.0 I have been in computer repair for almost 20 years and have used many other software products, tired to write my own software and spent a good part of a year trying to find the best software that would make my business more efficient, profitable and help me communicate better with my customers. After demoing just about every software product out there and being at point of frustration, I gave RepairShopR a try. After going through a couple of on-boarding sessions with them, I quickly realized that this was the software "I always wanted to write"! The best part is they have taken it way beyond what I thought was possible. This is the real deal and has changed my business forever. My business has increased, my customer satisfaction is through the roof, which has also turned into more 5 star reviews and even more business! Communication with customers is so important, and the thought of picking up the phone and calling every customer for results, approval, progress and completion used to take hours. Using the built in email and SMS functions along with the "Canned Responses" now takes seconds and customers love the interaction. In just 3 months of using RepairShopR, it has saved me 4 times from customers trying to get something for nothing, as I have a paper trail of all communications and approvals. The Marketing plug has been tremendous for keeping in touch with customers automatically and the "Worksheets" makes sure that all procedure's and workflow are followed properly. I have recommended this software to IT customers of mine that are in the service industry and recommend it highly. On second thought, don't use it because it will make my business look better than yours :-) Well done RepairShopR - 5 stars! Review Source NI Nathan I. Owner Information Technology and Services Used the software for: 1-2 years ### "Great system for repair shops" June 27, 2016 5.0 Switched from another CMS to Repairshopr almost 2 years ago. The support is fantastic, the product just keeps getting better, customers are impressed with my shop because repairshopr works so well. Pros Automate just about everything for your repair shop. Billing module built in, inventory module build in, sales module with lead tracking built in, automatic billing built in, cloud printing built in, text message and email clients automatically throughout the repair process. Cons Anything that is buggy gets taken care of right away, so it is hard to come up with any cons. I guess because it is web based if your internet goes down you have to rely on the PDF version of all the tickets in dropbox or similar. Review Source Michelle C. blogger Apparel & Fashion Used the software for: 6-12 months ### "CRM Essential " November 21, 2018 4.0 This program is perfect for my business Pros It is easy to customize to fit your needs. It really helps with the process of organizing your tickets, sales & inventory . Cons Nothing negative to say about this. It is an overall great program Review Source EY Eldad Y. Security and Investigations Used the software for: 1-2 years ### "Best software out there for small business (IT and computer repairs)" September 13, 2016 5.0 Been in the market for a great software, for the price they offer they really do DELIVER all our needs. I know they are developing and making changes to their mobile app, but overall, after looking at higher end solutions- they are the best in their leauge Pros Has 90% of what we are looking for. Great and easy integrations with lots of services are included. \* Imporved our ability to easly communicate with clients- including intergrated text services \* Easy sync with QB Cons Would love to see a better ticketing system- even in a higher price range- one that we can use with our corporate clients. Overall- for home users, and regular business clients- it answers our needs Review Source MS Marshall S. Designer Luxury Goods & Jewelry Used the software for: 1-2 years ### "Not for jewelry stores" August 3, 2022 1.0 We tried, we really did. It's not for jewelry stores. Pros It was cloud based and the design was clean. Cons It's a cell phone repair software marketed to jewelers. Review Source SB Seby B. Owner Information Technology and Services Used the software for: 6-12 months ### "Some great features, lots of problems, rude owner" July 29, 2017 3.0 It taught me the benefits of using a ticketing system for my repairs and introduced me to a lot of features that I insist on having now. Pros Lots of features and integrations with other software. The actual tech support staff was friendly, helpful and responsive (although I got tired of having to keep contacting them). Cons Features and Integrations often do not work correctly. I used this platform for 6 months and still did not understand how to do certain things. Click-to-Completion ratio for many features is too high. Platform is NOT intuitive and the KB is outdated. I also didn't like the invoice limit on the mid-level pricing. The owner was extremely rude to people who complained about features not working correctly in the Facebook group, lots of unhappy customers. Review Source NM Nikolas M. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Excellent tool for MSP and break/fix service providers" August 9, 2018 5.0 Excellent Pros Easy of use Integrates with payment processing directly All in one place Inventory management Cons Support can be a bit clunky to deal with, but there's tons of online documentation to address almost any basic issue. Review Source SD Sharlene D. owner/office manager Automotive Used the software for: 2+ years ### "Easy to use and integrates well with Quick Books" September 20, 2016 5.0 Good product for the price. Excellent customer support. My questions are answered completely and quickly. Pros This software is easy to use and very easily adaptable to any service business. Integrates with Quick Books easily. Cons At the moment, cloud printing is no longer working. This was a great feature. Now we have to manually select each printer to print. (i.e. large tickets or small receipts) Review Source GL Gage L. System Administrator/Office Manager Information Technology and Services Used the software for: 1-2 years ### "Perfect for our shop" April 4, 2019 5.0 Customer support is killer. Pros Seamless integration for our inventory, ticketing, billing, and payment solutions. Cons Mobile app is just okay. A bit confusing and limited functionality. The platform is mobile-friendlyish. It works and functions great on an iPad, but it is very difficult to display so much information on a cell phone. Review Source DE Dean E. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent " March 19, 2018 5.0 billing, reporting, customer relations, stock tracking, without it I could not be in business. Pros Everything. The features, job tracking, inventory tracking, integrations with EVERYTHING, the time saved and ease of use. Its just great. Cons I wish Purchase orders would sync attachments and GST to QBO. Im sure this is coming though. Everything Ive ever asked for has been added. Review Source SK Stephen K. C.O.O. Computer Networking Used the software for: 2+ years ### "Great product!" December 12, 2016 5.0 New features always coming about. While the speed of some releases I wish could be faster, I fully understand the reasoning behind, and could only hope this review nets them 1+ more customers so that they can speed up development process with expansion. Only gripe - syncing with QB needs to be streamlined. Pros Ease of use, simple, user & client friendly. Cons Accounting software sync, the development time of new features. Review Source JB Jeff B. Owner Computer Hardware Used the software for: 1-2 years ### "Fantastic inventory management software for repair shops." July 16, 2019 5.0 RepairShopr checks off all my requirements. It is really great as it manages my buying and selling of used computers well, which standard POS software doesn’t touch. Pros Has all the features I need (so far). Great weekly or biweekly updates, fantastic customer support when I have questions, Cons POS mode could use some improvements in the interface. Review Source DK Dion K. President Wireless Used the software for: 6-12 months ### "Highly Recommend RepairShopr" October 13, 2016 5.0 This robust web-based repair shop program, is an excellent tool to help you manage, communicate, track sales, track payroll hours, track inventory, and take payment for your customers. The program has many features and RepairShopr is constantly tweaking and updating the program to make it even better. I have been using this program for the last year, and I have been finding myself discovering/using features that I didn't even know I had. It's a must have for any busy repair shop. Kudos to the team at RepairShopr! Pros The ticketing feature is very useful for staying on top of the repair process for each of my customers. Cons My only suggestion would be to have better customer service support, in the form of direct phone support, that would make my experience a 10. Review Source PT Paul T. Owner Used the software for: 2+ years ### "All your repair information in one place." February 15, 2018 4.0 Pros The face that everything is all in one place. Its a quality product that you do pay for but it saves so much time and money that it saves you a ton more... Cons Nothing of note.. but we are based in the UK and tend to get a few server issues from time to time. But these are few and far between. This is only a minor point. Review Source Similar Products Featured