# Page 4 | RepairShopr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RepairShopr the right Billing and Invoicing solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133945/RepairShopr/reviews --- RepairShopr 4.4 (127) [View alternatives](https://www.capterra.com/p/133945/RepairShopr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of RepairShopr ## Showing most helpful reviews Showing 76-100 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS David S. Owner Information Technology and Services Used the software for: Less than 6 months ### "RepairShopr is a great solution" September 8, 2016 5.0 Before RepairShopr we had been using a mix of system that were built in house and they were starting to show their age. We switch over to RepairShopr and have never looked back The different methods of communicating with a customer (SMS, email,etc) are great. It helps streamline approvals and record keeping on repairs. It also is very professional and efficient. Customer love the text message updates about the repair status. The ability to take online payments ( via Paypal or Credit card) make it easy for customers to pay quickly. The recurring invoices module help with recurring billing so we do not miss capturing recurring billing. The Open Invoice Reminder module helps too. The integration with the leads module and our website has helped streamline communication with new prospects and who is assigned what tasks. I can't say enough good things about RepairShopr it is a very comprehensive solution and they are consistently improving the product monthly. Pros Very comprehensive, web interface is fast and responsive. the SMS feature are slick! Cons The initial setting up out price list/inventory took a little more work than expected, but once we have it going it works great. Review Source DG Dale G. Owner Consumer Services Used the software for: 2+ years ### "Great Product and Great Service" January 7, 2019 5.0 Customer Services has always been well, the product is good and offers everything I was looking for and then some. The price is not bad compared to others. Pros Software is Great and the Price is Great as well Cons It would be awesome if Clover Terminals could connect. I do know they are always improving their product thou. Review Source SL Sean L. Owner Information Technology and Services Used the software for: 1-2 years ### "Best repair crm tracker we've ever used" August 24, 2016 5.0 Quite simply does everything we need, the way we want it done. A lot of thought and revision has gone into this system and it shows. Pros Email/SMS updates, customer portal, tracks orders and location transfers, supports client digital signature for T&Cs, I could go on and on. Cons POS and payments workflow can be a little tedious, especially with page loads on each phase. But we're using a serial receipt printer so this adds an extra step for printing receipts. Review Source KB Kelsey B. Firefighter/IT Support Public Safety Used the software for: 6-12 months ### "Great Features" December 18, 2018 5.0 Pros RepairShopr has some of the best features around, especially the website integrations that allow you to embed various applications into existing websites that enable users to submit repair requests as well as track the status of repairs. Cons The thing I disliked the most was the mobile app. It isn't fluid enough and moving around within the app isn't exactly a great user experience. Review Source CP Chris P. Owner/Operator Used the software for: 6-12 months ### "Loving it all the way" December 29, 2017 5.0 Streamlined work flow and CRM Pros Once you learn to drive it properly, it is a VERY powerful tool to help running and streamline your business Cons It is So comprehensive it takes a bit to drive and setup but thats only a minor issue. Be aware that you have to be vigilant for the first few days to watch fo any glitches or odd behaviour with your third party software Review Source VR Verified Reviewer Co Founder Internet Used the software for: Less than 6 months ### "Useful on multiple fronts" September 24, 2019 4.0 Smooth, useful service, helping to manage almost all business processes Pros Good for inventory management, email marketing, or ticketing. The interface is not too heavy and it's easy to set up. Cons The mobile app can improve and the price can get a bit high. Apart from that, the app works nicely and without any issues. Review Source AL August L. Retail Used the software for: 2+ years ### "Great Software! Huge value to our business!" November 29, 2016 5.0 This software makes what we do possible. it helps with organizing inventory, keeping up with customers and the repairs they get, reporting for how the business is doing and even automated follow up with customers! I 10/10 recommend this software. Review Source parul K. Executive II (Quality Department) Automotive Used the software for: Less than 6 months ### "one platform for customer relationship management" December 10, 2018 5.0 Pros It helps in creating tickets, making invoice, customer relationship management along with marketing of repair shops. Its POS features create automatic cost estimation which is very impressive. It is integrated with paypal, google calendar, quick books. It has one more feature which i liked most that it has customized mail which can be send to the customers after work has been done, to follow up for making sure that everything is fine. It is customizable according to your requirements. Cons There is nothing wrong in this software. Price of this can go a bit lower. Other then that, it is an awesome software Review Source TO Tim O. President Computer Software Used the software for: 6-12 months ### "Repairshopr allows you to have all your info in one place! An incredible time saver!" June 5, 2018 5.0 Dramatic improvement organization. Tremendous reduction in time required to bill customers dueo to automatic billing feature. Pros Repairshopr is the most complete business management software for a computer repair shop. It handles your inventory, ticketing system, parts orders, communication with customers, invoicing, and point of sale. Its integrations with third party software are top notch! Cons Lack of integration with other payment processors. Slow integration of other RMM systems while building their own. Review Source JF Jason F. Owner Information Technology and Services Used the software for: 6-12 months ### "1st Year Review" October 30, 2018 5.0 We have increased the productivity of accounts receivable and the ability to have a live customer signature has solved all kinds of issues for legal issues. Pros This software has provided my business with a complete replacement of QuickBooks POS and Pro for my I.T. firm. Also combining the power of this software with the mobile app has made us streamline so many aspects from quotes, inventory to invoicing. Cons The GUI, however they are about to release a new version at the time of this writing. Review Source RD Rory D. Owner Information Technology and Services Used the software for: 6-12 months ### "Excellent Software" October 18, 2016 5.0 I have been struggling for a long time as a small business supporting small business's in my area to find that one piece of software that would help me run my computer consulting company efficiently and cost effectively - RepairShopr does it all for me. I would recommend this software to any small business in a heartbeat. Pros Does everything I need as a small computer consulting company. Fantastic customer support. Everything works - I have had zero issues with using this software. Cons Absolutely none. Review Source DB Douglas B. President/Lead Tech Information Technology and Services Used the software for: 6-12 months ### "Don't know how I did without it before, and wouldn't run my business without RepairShopr today." September 26, 2016 5.0 When I first started looking at RepairShopr mid 2015 it wouldn't do what I needed for my current operations. I put wrote to them about the short commings and in less than a month they had many of the issues resolved. Since I started using RepairShopr there has been numerous updates to make our work easier. I just absolutely love this product and the team that brings it to us. Pros Ease of Use Flexibility to your way of doing things. Support Rapid development Cons Web interface, wish there was a desktop application. Review Source Paul P. MD Used the software for: ### "Best by far for Computer repair shops" May 9, 2016 5.0 We have been using RepairShopr for about 4 months after 10 years of using CommitCRM which was fine but not cloud based and very slow for improvements. RepairShopr deal with issues very quickly and bugs (not that there are many) are fixed very quickly whereas our previous software could take 6 months or more. It des everything we need in a single package, we use the multi store version and there is NOTHING out there as far as I am aware that works like RepairShopr. Review Source MC Mike C. Director of operations Retail Used the software for: 6-12 months ### "Customer service is no help when the service is down !! They create a work order for you and NEVER " March 22, 2018 1.0 Pros Call you back , probably switching back to repairQ this service is not worth the money at this time Cons It never works when you need it to , our customer should not have to wait for this unreliable system Review Source KS Ken S. Owner Retail Used the software for: 1-2 years ### "Just what we were looking for!" August 5, 2016 5.0 We were looking for a streamlined way to run our phone / computer repair store and get away from manual old school ways and eliminate the paper ticket trails we created. Repair Shopr worked like a dream and brought us into the modern era! Pros Ease of checking customers in and out Cons Nothing to date Review Source DN Daniel N. Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Why we Chose RepairShopr" December 2, 2016 5.0 We tried PCRepairTracker and Quickbooks. They were ok but QuickBooks didn't have a way to track repairs. PCRepairTracker was fine we just didn't want to configure it or add the add-ons we needed manually. That's when we started looking for alternatives. RepairShopr did it all. It allows us to focus on what matters most while giving us the scalability we need to expand. Pros How easy it is to use and import data from other sources Cons When google cloud print doesn't work. Review Source JH Jessi H. CMO Used the software for: 1-2 years ### "Suits our needs, but could be better" March 7, 2018 5.0 Pros The ticket system allows our company to track progress on all projects no matter who is working on them, it's a lifesaver. Being able to keep the work together with our bookkeeping simplifies everything. Cons A more robust automated email program would be nice. There's one in place now but it's limited. Overall the marketing portion could be improved with added features. Review Source KE KENT E. operations assistant Construction Used the software for: 6-12 months ### "Ease of Repairshopr" June 4, 2019 5.0 Pros Tech accountability simplified repair process, ability to track tools, see what status they are in and customized ticket types Cons Can only use one email per customer location Review Source TH Ted H. Owner Facilities Services Used the software for: 1-2 years ### "Amazing product for break/fix or MSP" June 10, 2016 5.0 I have been using Repairshopr for almost 2 years now and it just keeps getting better. It makes managing all of my employees, work orders and customers a breeze. I highly recommend this product! Review Source MH Markus H. Director Used the software for: ### "We've switched from Connectwise to Repairshopr last year and never looked back!" June 1, 2016 5.0 We have used RepairShopr for 8 months and absolutely love it. We used connectwise prior for 5 years (with a homemade xero link) and have not looked back. We've got 5 staff and do everything from "classic" IT to managed and sales. But no retail as such. The way we're using it is to leave accounting to Xero and all ticketing to RS, which is their respective mainstay. I.e. we push all the ticket invoices to xero (and re-sync them if there are changes) but don't necessarily rely on RS in relation to reconciliation. Let's face it, with credit notes, split payments, etc, etc it's impossible to recon back 100%. Which is why you have an accounting system. The development team appears to have worked a lot since we joined last September with new features popping up pretty much every week. Coming from connectwise, training effort and setup was NIL in comparison! The system is easy to use and get used to. One thing is that it looks like the development of features is faster than the updates to the self-help support system. But support is fast to respond, so that 's a minor issue. Review Source GL Gary L. Director Used the software for: Less than 6 months ### "Helped my business get organised" August 5, 2016 5.0 Prior to finding repairshopr I was running several different apps and struggling to follow everything - now I only use the one - repairshopr. I have to say I'm very impressed. I've now got one piece of software that deals with everything - my customers can communicate directly with the portal which saves me hours on the phone and they simply pay online now so I can get rid of my card machine aswell. It's replaced my invoice system, card machine, saves me time on the phone with clients and the charges through stripe for online payments are just as cheap as my current provider and it's much more organised - Thankyou You've really made a difference to how my business runs. Pros Ease of use and the support is great also. Cons Could just do with a little more control over the options in a few parts Review Source SS Steve S. Service tech Entertainment Used the software for: Less than 6 months ### "Not a bad program" November 29, 2019 4.0 Not to terribly bad I have you better programs but they didn’t have an inventory Pros The fact that it’s a multi use program. Has a inventory and allows you to have a daily schedule Cons The fact it don’t separate work orders in a more convenient fashion Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) The inventory ability Review Source JN John N. Member Computer Networking Used the software for: 6-12 months ### "Its great to run a computer company on." November 27, 2017 5.0 they are working hard to keep me and my company happy! No critical issues ever that i can remember. Just needing help on how to use a feature, and they are great at helping us! Pros The software is solid, and the support is very good. Reasonable price. It does everything my computer repair company needs. Review Source Matt I. Owner Used the software for: ### "Excellent" April 29, 2016 5.0 We use RepairShopr to manage our computer shop. It has helped us become more organized and in touch with our clients than we ever realized was possible. It integrates well with services we use daily like MaxFocus, ScreenConnect, MailChimp and many many more. Review Source TC Thomas C. General manager Consumer Services Used the software for: 6-12 months ### "Carpet Cleaning Company" February 16, 2017 5.0 A great product we absolutely love it. We fully integrated it taking our company from a fully paper system to compleatly automated using this product. I would highly recommend this to any business wanting to do the same. Pros Ease of use Cons I have no complaints with this software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.