--- title: "Interact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Interact Software - reviews, pricing plans, popular comparisons to other Intranet products and more." source_url: "https://www.capterra.com/p/133947/Interact-Intranet/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Interact Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Interact ## What is Interact? Interact supplies over 1,000 organizations with an award-winning employee experience platform that boosts productivity and drives engagement. Through enterprise-grade intranet software and decades of expertise, Interact provides Fortune 500, FTSE 250, and globally recognized brands such as Levi's, Domino’s, Teva Pharmaceuticals, and Sony PlayStation, with a powerful way to inform and connect their greatest asset: their people. ## What is Interact used for? [Intranet](https://www.capterra.com/intranet-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Portal](https://www.capterra.com/portal-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 2% Starting price $0.01 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Interact?[Manage this product listing](https://www.g2.com/products/interact/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Interact 4.6 (41) VS. [4.6 (5,321)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $0.01 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (41) Ease Of Use 4.7 (5,321) Value For Money 4.5 (37) Value For Money 4.5 (5,078) Customer Service 4.5 (41) Customer Service 4.6 (5,092) ## Interact alternatives Highest Rated [4.8 (875)](https://www.capterra.com/p/186557/PerkNow/reviews/) Starting price $4000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (137)](https://www.capterra.com/p/201794/Workvivo/reviews/) Starting price $20000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (121)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (6,124)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133947/Interact-Intranet/alternatives/) ## FAQs about Interact Overview ### Which roles and teams benefit most from Interact? Interact is most used by intranet managers, internal communications teams, and digital content leads who publish company news, manage employee-facing pages, and keep information current. HR directors and engagement specialists support onboarding, training, and workplace communications, while IT and web teams maintain platform access, structure, and technical governance. Answer based on 41 reviews Overview ### What company size and industries is Interact built for? Interact is built for enterprise organizations, which account for 56% of reviewers, with Information Technology and Services and Non-Profit Organization Management each representing 10%. It also serves medium-sized organizations focused on employee communications and engagement; midsize and small businesses each account for 22% of reviewers, while retail represents 7%. Answer based on 41 reviews Features and Usability ### What are the key features of Interact? Interact includes digital signage, multi-channel communication, and quizzes as core features. It also offers employee portals and directories, content and document management, surveys and feedback, workflow and approval controls, role-based permissions, and reporting and analytics for internal communications and employee engagement. Integrations ### Which third-party tools and platforms does Interact integrate with? Interact integrates with about 20 third-party tools and platforms, including Box, Dropbox, Google Drive, Google Forms, Google Workspace, Jira, Microsoft Entra ID, Microsoft Outlook, Microsoft Power BI, Microsoft SharePoint, Microsoft Teams, Microsoft Viva Engage, Okta, OneDrive, SAP Concur, Salesforce Sales Cloud, ServiceNow, Sisense, Slack, and Tableau. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Interact offer? Interact provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation and videos offer self-paced reference material for setup and feature review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Interact offer, and how do users rate the experience? Interact offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often report quick, helpful responses and proactive representatives, while some cite delayed technical fixes, tedious ticket back-and-forth, and time-zone difficulties reaching a person for urgent issues. Answer based on 13 reviews Features and Usability ### How easy is Interact to use for intranet content management? Interact makes everyday intranet publishing manageable for administrators and content editors, with flexible pages, permissions, and audience targeting. Many small business teams find the platform intuitive after training and can delegate content ownership widely. However, forms, workflows, and some backend tasks can feel cumbersome or less intuitive, especially for lean teams without dedicated intranet staff. Answer based on 17 reviews Features and Usability ### How user-friendly is the Interact interface? Interact provides a professional, configurable intranet interface with landing-page widgets, page layouts, and easy access to workplace apps. Marketing teams and non-technical editors often find navigation clear once they understand the setup, while distributed organizations value communication features. Some users still face a learning curve, workarounds, and limits on deeper customization. Answer based on 11 reviews ## Features AI summary Based on 1,167 Intranet reviews Capterra data shows that buyers of intranet software rank the following features as their top priorities: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**60%**) - **Collaboration Tools** (**51%**) Interact supports all three of the features reviewers rate most highly: **Content Management**, **Access Controls/Permissions**, and **Collaboration Tools**. Together, these capabilities help businesses organize and share internal information, manage user access securely, and support team communication and coordination, allowing teams to work more efficiently across the organization. Content Management 4.5 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Collaboration Tools 4.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Employee Database 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Customizable Branding 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Access Controls/Permissions 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Management 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Interact 77 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Badge Management: Create, manage, and print wearable badges - Blogs: Allows users to publish blogs on social site - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Photos: Store photos of employees - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Newsletter Management: Create and update newsletter content to increase engagement - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Personalization: Adjust communications based on previous interactions or personal preferences - Policy Management: Create, manage, and track policies and procedures within an organization - Private Network: Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (41) 4.4 Based on 41 reviews ## Pricing Value for money 4.5 (37) Free Trial Basic $0.01 Flat Rate,Per Month Value for money 4.5 (37) 4.5 Based on 37 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (41) 4.5 Based on 41 reviews ## User reviews Overall rating 4.6 Based on 41 reviews Filter by rating 5(28) 4(11) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent JK Johanna K. Senior Manager of Communications Staffing and Recruiting ### "Pretty Good for the Price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 April 3, 2025 The Interact tool has been pretty great for our employees from the beginning. While it's not necessarily the top tier in terms of functionality, it's exactly where it needs to be for the cost for smaller organizations. Our employees continue to use it more and more for people information, news, and tools and resources. Pros We really appreciate the customizability of everything. I feel like even if there isn't a widget built for what I need, I can often work my away around it by using HTML or other options. Cons Customer Service - while our CSM is actually phenomenal, the technological support when something needs to be fixed or updated sometimes takes months. Alternatives considered [Unily](https://www.capterra.com/p/153146/Unily/) [Simpplr](https://www.capterra.com/p/168748/Simpplr/) Reasons for choosing Interact Ease and cost and speed of implementation - and customizability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Lead Engineer Information Technology and Services ### "Good Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 24, 2025 Its good experience overall as my messages delivery rate is good. Pros I mostly like third party intergrations with interact. Cons Their UI is little bit difficult to understand to use. Switched from [AiSensy](https://www.capterra.com/p/240134/AiSensy/) as aisency costly too much for me so i switch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felix Daniel G. CEO Internet ### "The tool that revolutionizes the internal communication of my company." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2023 The platform has proven to be a solid and reliable tool for improving communication and engagement at my company. Pros I really like it because it was very easy for me to navigate the platform and access all the information I needed. Cons Sometimes I wish I could more easily connect with other platforms that I use to manage my projects or keep them organized. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD David D. Benefits Supervisor Hospitality ### "Amazing improvement over the years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 20, 2022 It's been an amazing experience. I love the polls, questionnaires, and ways to customize the colors to your company. Pros Interact was a great product when we started using it; however, with their newest UI release, it is even more amazing. You can even translate pages for team members who speak other languages than English! The new UI feels so fresh and clean, and extremely interactive. Cons The one gripe I have is that when you use the "carousel" to display images, the bottom text block can cut off some of the image. It also doesn't allow you to adjust profile pictures well. Some people upload a vertical picture, and when it shows in the profile bubble, it squeezes it all in. It should be similar to Facebook or LinkedIn, where it shows you the circle that will appear. Alternatives considered [Igloo](https://www.capterra.com/p/84689/Igloo-Software/) Reasons for choosing Interact It was more affordable, yet had a better functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kathryn B. Nucleus Systems Advisor Research ### "Easy to use and keeps up with new technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2022 Pros The software is very intuitive, which makes it easier for our intranet content to be managed by lots of different people. Interact are also always listening to feedback and improving the system. Cons Some things don't work as you would like them to, like creating tables, but there are easy work arounds. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Angela S. Communications Specialist II Wholesale ### "Great product – with a learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 21, 2022 My experience has evolved over the years. We implemented our intranet in 2016 and I did not have a good impression from that experience. I think a lot of it comes down to your customer success manager and the team that helps you through your implementation. In 2016 we felt like we were on our own a lot - we didn't get direct answers from our implementation team, we were sent to the community for nearly all of our questions. That's not helpful when you're looking for a quick and easy answer – you spend time trying to find what you need in the community and if you come up empty you have to submit a support ticket. Our customer success manager in 2022 is AMAZING. Shout out to \[SENSITIVE CONTENT\]. She is helping us get through any obstacle that comes our way as we prepare for our move to Manchester. It's really incredible how good customer service goes a LONG way in determining your overall perception of the product. Pros There are many great out-of-the-box landing page widget options and a decent wysiwyg page editor that allows for customization. You can generally accomplish what you want to do – but there might be some random workarounds you need to do to get there. They have a great support team that can help you accomplish your goals if you can't figure it out on your own. Once you're familiar with the product you can do a lot, and with ease - but there is a steep learning curve to get to that point. It looks like Manchester provides some easier and cleaner options, which is also good. (We're currently migrating from Dallas to Manchester.) Cons Search functionality is the biggest complaint we receive from our users. You can do things to improve search, like add best bets and keywords, but our teammates expect a Google search and that is not achievable in our experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EM Enzo M. Web and Intranet Officer Government Administration ### "Interact is our intranet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2022 Incredibly good and a huge improvement over our previous Sharepoint offering. Pros The targeting of communications to those that need it is impressive. No more scatter gun approach. The constant updating of the product is impressive with new features and improvements regularly introduced. Cons Some issues with profile syncing at our end, but these are now being ironed out. Reasons for choosing Interact Interact dedicated only to their intranet software and not tied in to a platform that they have no control over. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Lauren B. Brand Designer Marketing and Advertising ### "Interact Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 July 21, 2022 There are a lot of restrictions, a lot of glitches and it has been difficult to create what we envisioned Pros The interface looks professional and all our apps are easily accessed Cons The content development in the backend is complicated, illogical and difficult to use The calendar view is difficult to read and is visually unappealing Information can't be pulled through automatically from other apps (Workday profile info) Favourites don't show up in mobile Push notifications are only seen in the app so what is the point? Users in other areas see content that is restricted to them Reasons for choosing Interact My manager handled this Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jaclyn B. Communication & Engagement Executive Outsourcing/Offshoring ### "Engaging Intranet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2022 This product allowed us to communicate effectively during the pandemic while our staff were home working. Pros This product is very easy to use and maintain. There are a lot of changes you can make your self without having to request and wait for impact. We were able to add quick links to applications required for our staff which makes this a one stop hub for all employees. It provides communication from all areas and all countries seamlessly. Product updates are highlighted and are always looking for ways to improve which includes listening to your suggestions. Cons More testing before product updates are implemented would be beneficial as sometimes small glitches can occur. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP Anna P. Communications Manager Retail ### "Highly Recommend Interact for Your Intranet Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 Pros The team at Interact is responsive, communicative, and innovative - they are constantly looking for ways to provide support and often challenge us to approach our communication challenges in new ways. Interact has continued to be one of our most valued vendors because of their dedication to service. I cannot recommend Interact enough for your intranet needs. Cons I would like to see more automation options available when posting pages, archiving old content, and renewing content. But, as with any ideas I've had for Interact, the team is constantly looking for ways to improve the software so I'm confident this will come with time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/133947/Interact-Intranet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.