# Page 2 | Interact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Interact the right Intranet solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133947/Interact-Intranet/reviews --- Interact 4.6 (41) [View alternatives](https://www.capterra.com/p/133947/Interact-Intranet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Interact ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BE Bryan E. Intranet Manager Research Used the software for: 1-2 years ### "A step change for our intranet" March 23, 2020 4.0 Overall, the feedback so far has been positive from end users and content editors. There are always the odd grumbles from the users who don't like change, but on the whole this has been a very positive change for us, and will become more so as we drill down into the functions and features we've not yet used. Pros Moving from a static html inhouse-built intranet to the Interact product has been a major step forward for our organisation. We are only just beginning to scratch the surface of the collaborative nature of the product. The ability to manage our content is a massive improvement for us compared to the past and we are able to ensure content is up to date and staff can rely on. From a content editor point of view, it is a really easy system to use and the feedback from my editors has been overwhelmingly positive - even from users with no web background. Cons There have been a few bugs in the system in our first year of operation, but most of them have been resolved quickly. The migration of content was a bit painful - help with that would have been useful, but that was not part of the offering when the project was initiated. Review Source AP Anna P. Communications Manager Retail Used the software for: 6-12 months ### "Highly Recommend Interact for Your Intranet Needs" July 20, 2022 5.0 Pros The team at Interact is responsive, communicative, and innovative - they are constantly looking for ways to provide support and often challenge us to approach our communication challenges in new ways. Interact has continued to be one of our most valued vendors because of their dedication to service. I cannot recommend Interact enough for your intranet needs. Cons I would like to see more automation options available when posting pages, archiving old content, and renewing content. But, as with any ideas I've had for Interact, the team is constantly looking for ways to improve the software so I'm confident this will come with time. Review Source KB Kathryn B. Nucleus Systems Advisor Research Used the software for: 2+ years ### "Easy to use and keeps up with new technology" July 21, 2022 5.0 Pros The software is very intuitive, which makes it easier for our intranet content to be managed by lots of different people. Interact are also always listening to feedback and improving the system. Cons Some things don't work as you would like them to, like creating tables, but there are easy work arounds. Review Source JB Jaclyn B. Communication & Engagement Executive Outsourcing/Offshoring Used the software for: 1-2 years ### "Engaging Intranet" July 21, 2022 5.0 This product allowed us to communicate effectively during the pandemic while our staff were home working. Pros This product is very easy to use and maintain. There are a lot of changes you can make your self without having to request and wait for impact. We were able to add quick links to applications required for our staff which makes this a one stop hub for all employees. It provides communication from all areas and all countries seamlessly. Product updates are highlighted and are always looking for ways to improve which includes listening to your suggestions. Cons More testing before product updates are implemented would be beneficial as sometimes small glitches can occur. Review Source KW Kate W. Operational Manager Veterinary Used the software for: 2+ years ### "Excellent software and support" March 30, 2020 5.0 Great as a user and manager its easy to use and the team are very helpful and quick to respond if you ever have any questions. Pros Easy to use and a great way of connecting the teams at various sites and providing a main hub for documents and information as well as a great way to interact with staff and teams. Having our own intranet helped us offer different ways to work together, acknowledge those who stand out or have done something above and beyond and keep the teams up to date with all important information. Cons No way of bulk download of documents, this would have been really handy during audits as time consuming to download each one at a time. Review Source KL Kim L. Director of Learning & Development Non-Profit Organization Management Used the software for: 2+ years ### "Intranet Review" July 18, 2022 4.0 Pros It's easy to use, easy to train others on editing Cons The calendar function is challenging. It would be great if this had recurring calendar event options. Overall need this to be easier to use. Review Source CA Chirag A. SEO Team Leader Information Technology and Services Used the software for: 6-12 months ### "Excellent Experience" June 9, 2022 4.0 Overall it's a positive user experience of Interact software. Pros Very easy to use even you are a non-it person. easy process for new members who joined your organization. Cons UI/UX can be more interective and user friendly. Tricky Workflow functionality. Review Source sC stephen C. Head of Internal Communications Information Technology and Services Used the software for: 1-2 years ### "Broadcast functionality" March 19, 2020 5.0 It has helped us create a vibrant and well-organised window to our world - helping colleagues connect with our business and each other so that we can serve our customers effectively and help Britons lead smarter, greener lives. Pros Recently I've begun using the broadcast features of Interact for issuing push communications to our employees. It's been particularly helpful during the rapidly evolving situation around the coronavirus pandemic, ensuring our people are rapidly reachable and informed. Cons We're in the process of rolling out the app version of our intranet in 2020. It's a feature which we hope will continue to ensure we connect effectively with our people and help serve our customers. Review Source AC Andrew C. Digital Communications Manager Hospital & Health Care Used the software for: 2+ years ### "Awesome intranet product" June 26, 2020 5.0 Because of the features and software it's enabled us to create a great product for our colleagues, for them to easily find what they need and engage with the trust and other colleagues. Pros Interact's software is packed full of great features. It's easy to use and the search is by far better than any I know! Cons Sometimes new developments from their Community can take a while, but that's it! Reason for choosing Interact We choose Interact because their product offered something far better than what was available elsewhere! Review Source GH Glen H. Website Manager Sports Used the software for: 6-12 months ### "Charity Intranet" March 19, 2020 4.0 The Interact intranet system has been a welcome addition to our organisation. As a charity with a number of remote workers it does a great job of enabling everyone to stay in touch. It's had a huge impact on our internal comms and our communication across the organisation has improved. It's also been a welcome relief during the recent Coronavirus outbreak and has been one of the tools we've used to continue staying in touch. Pros A wide range of features and highly customisable. Cons Can be a little fiddly at times and can take some adjustment for new users. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Interact Value for money, range of features Review Source TF Tammy F. Communications Manager Retail Used the software for: 1-2 years ### "Intranet's Made Easy" November 30, 2018 5.0 Our experience with Interact has been great. They have provided us with a tool that has turned our intranet into a community that encourages and thrives off employee engagement. It's also allowed our communications team to free up resources by making it easy to manage content. Pros Easy to use and intuitive from both the end user and management side. The support team has always been quick to respond and always provides follow up through resolution. Cons While the platform allows for customization within given parameters, there are still some areas that I'd like to be able to have more control over. Forms are a great feature to have, but we've found them cumbersome to create and maintain. Review Source LB Louise B. HR Director Automotive Used the software for: 6-12 months ### "An excellent product with loads of scope" January 21, 2019 4.0 Having taken accountability for our company intranet a few months after it was initially introduced, I took advantage of one of Interact's very knowledgeable strategic consultants who pointed me in the right direction and supported me in transforming our system to one which now meets our initial objectives. The training provided has also been second to none and although this has been an extremely steep learning curve for me, I am now proud of what we have achieved and the engagement with our users has increased considerably. Pros A highly configurable product which is being developed continually to provide more functionality Cons The WYSIWYG function is my least favourite tool within the system as it can be fiddly to copy and paste documents and then format them. Review Source NS Nadine S. Head of digital development and content Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic support from a great team" March 25, 2020 5.0 Pros The functionality it provides users and ease of use for administrators to maintain. Cons It would be useful to have accordion content blocks, although this may be part of the Dallas upgrade, Review Source RT Rachel T. Director of Marketing & Communications Accounting Used the software for: 1-2 years ### "Easy to set up and maintain" January 21, 2019 5.0 Interact Software provide excellent customer service. Queries are always resolved promptly, the Interact Community site is excellent and really useful, and they also put on regular get togethers for users to share ideas and feedback. Pros Very simple to use, with loads of different features and more being added all the time. Cons Forms are difficult to use and not as user friendly as the rest of the site. The holiday planner add on didn't work for part time employees which was frustrating. Review Source SS Silke S. IT Beraterin Primary/Secondary Education Used the software for: 2+ years ### "It is a very comfortable and easy to use platform" January 23, 2019 5.0 We are very satisfied and had no issues and no downtimes since we started a view years ago. Pros I like the possibility to handle it without reading construction guidelines where you never find what you are looking for. In the community you will get help and useful guidance for nearly every challenge. I loved the jump start program which enabled me to get live with the intranet in a very short period of time. In the Interact team there is always someone who is happy to help you. Cons We are a German non profit company which needs everything in German. I could translate a lot of myself but it would be easier to get the software in German. Review Source JV Jon V. Information Technology Field Technician Education Management Used the software for: 6-12 months ### "INTERACT SOFTWARE - GENIUS" June 6, 2019 5.0 Pros What I love most about Interact is that its simple to use. The UI is great and has tons a awesome features. Cons I think so far my only complaint would be forms is a little wonky at times. While Interact is simple and straightforward to use, I find forms to be a tad more complex to move around. Review Source Similar Products Featured