# SuperControl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SuperControl the right Vacation Rental solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133969/SuperControl/reviews --- SuperControl 3.9 (12) [View alternatives](https://www.capterra.com/p/133969/SuperControl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SuperControl Ease of use 3.7 Customer Service 3.8 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew S. Director Used the software for: 2+ years ### "Big Agency Power, Without the Cost" July 11, 2018 5.0 Significant reduction in manual processes, resulting in even fewer errors. Ability to multi-cast properties to OTA's of our choosing, on a basis of our choosing. Ability to create great customer friendly pages, like our search page. A platform that I feel will take us beyond 150 cottages to many hundreds. Pros Fundamentally, Super Control is an advanced software package that gives agents an unparalleled ability to streamline, upgrade and control their business like no other software platform I have tested. In particular: \* automated letter/email templates: using functionality to pull through live data like booking value, balance due, owner name etc, means you can create 20-30 beautifully templates and never use Outlook again \* Channel Manager: to set-up and govern two way instant booking functionality with the leading OTA platforms \* Great API functionality: if you want an amazing website, something that Airbnb would be proud of, then Super Control's API give you the power to pretty much pull through every data field and create stunning functions. Look at Character Cottages search page \* Pricing functionality: allows complex, multi-dimensional data to be set-up allow us, for example, to pretty much serve up any start and any end date \* Support: contrary to what some others have said, I have found the support team to be brilliant, responsive, engaging and helpful Cons Because its been built over time, it does have a feel that different sections where built by different developers, which is probably true. Being a complex program, you do occaisionally get glitches, but they are quickly resolved. At the moment, some of the mobile shopping cart forms are somewhat ugly, but I believe that is being worked on. Review Source Response from SuperControl July 19, 2018 Thank you for your review Andrew, it's fantastic to hear such positive feedback. We are working on the UI experience at the moment, you will see an improvement in the coming months. Your comments are much appreciated, thanks again! JD Jenny D. Partner Hospitality Used the software for: 2+ years ### "I couldn't run my business without it!" February 9, 2021 5.0 Daily overview of our bookings, integrated systems for communicating with our guests is easy to set up and monitor, especially useful are management tools for keeping an eye on booking trends, historical analysis of booking patterns, financial data. Pros We've been using Supercontrol for about 10 years now and have watched it grow and become an invaluable tool for our business. It's easy to use, the developers are continually introducing new features and the customer support is excellent. Cons We miss not having a dedicated person to talk to but we still get very quick responses to any queries and realised that as a business grows the one-to-one contact we had in the early days was a bonus. Reason for choosing SuperControl N/A Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) Wanted a UK based company and at the time was less expensive. Easier to sort out any problems with UK based customer service Review Source sK sarah K. manager Accounting Used the software for: 2+ years ### "Had enough thanks" August 3, 2018 3.0 Very frustrated. When I speak to them regarding being unhappy with the service they will say ' thats because Im on the LITE package and for the amount of properties I have I should be on the upgraded one' Its always the customers fault! After 9 years of this I will be changing. Pros The calendar is laid out simply, but could be easier to use. For example if I want to switch 2 bookings and the week is full, I have to delete one, move the second one and then re-instate the booking to be able to swap them. How about a quick quick drag and drop? Cons Over 9 years, I have never ever had a apology for a mistake, unexplained glitch e.t.c once I speak to a member of support staff to try and have it fixed. Very poor customer service. At the time of renewal I receive a bill with a few hundred added on from the previous year, I then have to call up and try to find out why they have automatically charged me for an upgraded package which has never ever been discussed. This infuriates me each time, never ever any apology. No discussion to ask if I would like to consider upgrading or offer to send me additional info! I could go on..... Review Source Response from SuperControl August 28, 2018 Thank you for taking the time to write this review Sarah, we really appreciate your feedback. We are sorry you have been unhappy with the client support you have received. To address this we have actively recruited to grow our team, introduced an intensive induction training programme and provide continuous learning for everyone. This will ensure we consistently perform to the highest standards and deliver the best possible help to our clients. With regards to your renewal invoice, we apologise for any confusion. Your account wasn't automatically upgraded. The increased cost of just under £120 was due to your request to add 2 licences, taking the number of licences from 7 to 9. Improving user experience is also high priority right now, thanks for your suggestion about switching bookings, it's been passed to our Project Manager. We wish you the very best for the future. SM Sam M. Managing Director/Owner Hospitality Used the software for: 1-2 years ### "Couldn't and wouldn't be without it!" July 11, 2018 5.0 Support ! Ability to speak to an actual human! Links to my website and my owners own version of SC Pros Ease of use- the more you play with it, the more you learn. Almost all of the platforms my company operates with are integrated If not two way, certainly by API or iCal so no bookings get lost and are updated across all the suppliers within minutes Customer service is fab - email in your 'tickets' and you get an answer- it is rare that you have to wait the 48 hours advised If you don't fully understand the answer- reply to the ticket in the help section. Cost- it's manageable Links seamlessly to my website. It also links me with other owners who wish to take their own bookings Loads of functionality and automated features such as setting up discounts to come off automatically within a certain frame- this has saved me shed loads of time loading each 'gap' individually When there is an issue- its acknowledged and fixed really quickly- if the team can't answer, they are honest and say they are referring to tech support. I value this honesty because lets face it- who does know everything about everything all the time. The last two years have been an enormous learning curve for me but I have never felt anything less than supported if I have needed to call Cons Having grown a lot in the last couple of years sometimes the newer members of the support team (understandably) have less experience than the key players so you get directed to a video which doesn't always work for me if I have gotten myself too 'stuck' - so I request a support call I would love for SC to go the whole hog and offer a full accounting package but its a booking system at the end of the day. Review Source Response from SuperControl July 19, 2018 Thank you so much for your review Sam. We are growing our support team both in numbers and knowledge through our new ongoing product and industry training programme; and our videos are also being updated as we speak! cV claudio V. IT tehnician Information Technology and Services Used the software for: 2+ years ### "This softver is easy to install, easy to use, nice price" June 7, 2022 5.0 support is great, installation is easy, all features are great Pros This softvare is userfriendly, remote access to any pc Cons all feature is great, view adress book if computers are online Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing SuperControl because the price is normal Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) because the price Review Source JL Joanna L. Director Used the software for: 2+ years ### "Frustrated. Referred to by the staff as 'Stupid Control'" June 8, 2018 1.0 Pros This software should work. It has the right ideas. The system could be excellent. When it works, it works well. Cons Almost impossible to operate easily. Not intuitive to use. What you think the system should do it doesn't, and what you think it shouldn't do, it does. Constant glitches that are suddenly fixed when you email the support line. No apologies when there are problems. Support staff harried and not properly trained, always having to refer to technical team for simple problems. Support lines currently not even being answered. Emails take 48 hours, usually replied to with some random, disingenuous reply. Often with very poor grammar, clearly because staff simply aren't given the time to sort problems out properly. Daren't make changes to any settings in case bad glitches then occur as they frequently do, then take an inordinate amount of time to fix. Come on guys - get it sorted, this could be a great product. Review Source Response from SuperControl June 26, 2018 We're very sorry to hear of your recent experience with SuperControl and that you feel our support has been lacking. We are always looking to improve and are working hard to address any points of friction or frustration within our client experience. We are investing in simplification and suitability of core functionality and user experience. On the service side, we are actively recruiting more support team members to allow for greater phone coverage and reduce our response times. We are also overhauling our induction training for our new team members and have introduced a continuous learning programme for our more tenured staff. In this way we hope to provide the best possible help for our expanding client base. In addition to this we have started a programme of 1-1 coaching with our support advisors to review their previous contacts, correct errors, ensure process is followed and make sure that all our team are performing to the high standards you have a right to expect. PC Paul C. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent for the last 6 years" July 11, 2018 5.0 Being able to list on multiple channels with the least amount of effort. Minimising administration, automated emails and much more. Pros I like that fact that Supercontrol are always striving to implement new functions in which they know are essential in order to be successful in our industry. When I email them and ask them to do something it is always done asap and I really appreciate that. They have thought about everything which also educates us with functions that we never even thought about before. I have been in this industry 25 years and used every property management software there is, Supercontrol are miles ahead and as long as they are then so is our company. I started using supercontrol 5 or 6 years ago with 30 to 40 properties in one destination, with their help I have increased this to over 450 properties in 17 different countries. This was only possible for our company by using Supercontrol to minimise our admin and accounts. Cons I wish I had more control myself with cross updating but Supercontrol do it for me but I could not think of anything else negative. Review Source Response from SuperControl July 19, 2018 Hi Paul, thanks for your review! It's been fantastic to watch your business grow so successfully. I'll pass your suggestions about cross-updating to our Project Manager. VR Verified Reviewer Online Marketing Executive - UGG, Hoka One One & Teva Apparel & Fashion Used the software for: 2+ years ### "Supercontrol" November 25, 2018 4.0 Overall a very positive experience, especially with on-hand help from their support team Pros Easy to use, and ideal for small to medium sizes business. On hand support team are also very very useful! Cons Reporting features not always great, and can outgrow the platform quite easily. Review Source AC Andrew C. Owner Hospitality Used the software for: 6-12 months ### "Joined then they increased the price by 20% the next year." June 12, 2020 3.0 The worst company ever. It requires a considerable amount of time to set up - and cost as they charge a set-up fee - and after having invested all this time, to then say that they are going to charge you 1% for every channel booking you take "at no cost to you as you can just pass on the cost to your customer" was completely unacceptable. I cannot recommend anyone invest their time with this booking system if they are going to increase their annual prices by this huge amount - for me it would be 20% given the number of channel booking I take. There are much better products out there that are much cheaper and do the same thing. Pros I liked the integration with Airbnb, TripAdvisor Cons It is not well designed and not very intuitive so SuperControl has to provide you someone to help you during the first month. It is also not very flexible on its pricing strategy and is trying to upsell you software that does the pricing for you, insurance etc etc Review Source RM Rachel M. Owner Hospitality Used the software for: 1-2 years ### "Supercontrol has helped me expand my business and keep sane!" August 1, 2018 5.0 Seamless integration with my website, easy online booking for guests, integration with merchant gateway and payment systems, at a glance performance reports. Pros I switched to Supercontrol about 18 months ago from another booking system. I love how the system can be completely integrated into my website to provide an easy and seamless way for guests to book. It has really freed up a lot of time I was spending on admin, enabling me to develop and grow my business in a way I wouldn't have been able to do before. Cons Haven't found anything about it that I dislike yet! I use it on a daily basis with no problems or issues at all. Review Source Response from SuperControl August 3, 2018 Thanks for your review Rachel. Good to hear how you're getting on with SuperControl, I'll pass your comments on to the team! XT Xenios T. Rentals Real Estate Used the software for: 2+ years ### "Excellent service / easy to use" July 10, 2018 5.0 Pros Our calendars are synchronized with almost every portal meaning that there are no double bookings for our properties. This saves a lot admin work. It is easy to check for availability and pricing. You can use it easily enough from your phone as well. Cons It will be helpful if we had the possibility to have different payment schedules based on portal policies. Review Source Response from SuperControl July 16, 2018 Thank you for your review! It's great to hear how SuperControl is helping your business. I have passed your suggestion on to our Project Manager who will be in touch. MM Mike M. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A waste of money and time" March 28, 2018 1.0 Pros The sales pitch and the way their own website is laid out. I was attracted to the fact that I would be able to use their booking engine on my website. Cons The time it took Supercontrol to get us online was 4 months No training - They send you a video They arrange training sessions which are once a fortnight and in which you cannot ask questions, just someone talking at you for 1 hour Our staff are fully computer literate and still struggled with this clunky piece of software Once online the software simply didn't function how it was supposed to We ended up with 7 reservations that we were unable to fulfill because the software didn't update our minimum stays on time Calendars can take up to 48 hours to update - So it was quicker manually The back end of the software is clunky and time-consuming Takes an eternity to set up with no back up at all - Unless of course your willing to pay more There is never anyone available to ask questions You send an email and get replies 2 days later Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.