PIMS Dialer

4.5 / 5 20 reviews

Who Uses This Software?

We started in the debt collection market. We server small businesses and large enterprises. Our phone system and predictive dialer is designed to work in any call center application.


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $125.00/month/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Pimsware
  • www.pimsware.com
  • Founded 2004
  • Georgia

About PIMS Dialer

$125 PER USER PER MONTH WITH UNLIMITED OUTBOUND MINUTES. NO MINIMUM USER REQUIREMENT. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity.


PIMS Dialer Features

  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

PIMS Dialer Reviews Recently Reviewed!

Excellent Sales Support, along with technical support.

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.

User friendly

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features it has everything you can think of.

Cons: The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

Overall: The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!

GREAT CUSTOMER SERVICE AND PRODUCT

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer Service
Ease of use

Cons: Need a few people on at the same time to get the calls to move faster.
Can drop calls

Overall: An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it.

Recommendations to other buyers: I love it.

Very happy

Nov 14, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I don't have favorite item. I like all of it.

Cons: A little hard to memorize all of the options

Overall: It takes a little bit of brain power to set up the dialer, but once you have it "down" it's amazing.

Meets our needs

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The software works reliably as we reach out to our customers every day. Support from the team is timely.

Good value

Nov 09, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: we love the dialer and the value is great!! would recommend others to try the service!! the onboarding went really smooth!

Best Value

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: can only download 3#s per contact

Overall: Have used other suppliers but pricing was way to high
best service - reasonable cost
good tech support

Recommendations to other buyers: other suppliers are way more expensive

So glad to have found PIMS

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very dependable, gets the job done

Cons: The design is unattractive

Overall: PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Recommendations to other buyers: The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.

Maximum Functionality at minimal price

Nov 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons: The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Overall: When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Recommendations to other buyers: Communicate any issues you're experiencing with PIMS customer service. Some of the settings are counterintuitive at least for the lay person.

A great bang for your buck

Nov 09, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: cost

Cons: technology is outdated

Overall: by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use

Recommendations to other buyers: none

Help with software

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Customer service agent was a pleasure speaking to and helped me out tremendously answered all my questions with ease

Keith was brilliant at explaining to a rookie how to operate your software.

Nov 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Still learning but I will have a better response in a week . Tim Patrick.

Open source dialer-great value for money! Great service and support.

Jul 24, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri! Great company, great service and unmatched value for the money! Highly recommended!

Best Dialer we have ever worked with!

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being a small marketing company and looking for a phone solution that is cost efficient, reliable, and has multiple can be difficult. I have spent many hours researching, testing, hoping to find the perfect system that meets our needs now, and later down the road as we grow. The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.

The software is user friendly and has all the basic needed features.

Jun 16, 2015
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.

Vendor Response

by Pimsware on June 17, 2015

Thank you Pimsware

Wonderful Experience

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific. A great group of folks who were all over any of my brand new growing pains and user inexperience at the speed of light. The support staff never once made me feel slow or inadequate, but answered all my questions with patience and clarity. Would use these folks again in a heartbeat if the situation for the need of a predictive dialer again appears on my horizon.

Best Web Based Dialer Solution!

Mar 11, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The Pims Dialer is a very efficient, cost effective, and easy to use dialer solution with a fixed per user cost that allows you to maximize usage and productivity with live and ivr campaigns on a daily basis to achieve your marketing or collections goals.
The Pims sales, customer service and tech support staff are always responsive and attentive to our needs, I would highly recommend this solution over any others currently available in the market.

greyhill group review

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall very easy to use which is a great thing. Customer service is excellent and very accessible . only con would be have to upload 2 files to call alternative Numbers instead of just putting All numbers in at once. Also having to re record messages if you want to change it or new number.

Best Dialer

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: System:
- easy to use
- dialer exceeded our expectations
- helped our business to grow
- yielded productivity and efficiency, therefore, more income and saving cost for the business
- most affordable dialer in the market that gives us unlimited talk time
- good call quality

Services
- people from PIMS are accommodating on our requests
- since our business is new with this system, they clearly explained how we can set-up and use the dialer
- even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions

Call Center Dialer

Dec 19, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This dialer works. It's easy to load leads. Easy to export the results. It integrates seamlessly with our home grown crm. I like the remote installation, however I would like more online video and how to self help. Overall this is a good working disler