truDigital Signage

truDigital Signage

4.5 / 5 106 reviews

Who Uses This Software?

truDigital serves industries such as automotive, corporate, education, financial, government, healthcare, manufacturing, restaurants, retail and more!


Average Ratings

106 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • truDigital Signage
  • www.trudigital.com
  • Founded 2011
  • United States

About truDigital Signage

Look, we're going to cut to the chase and spare you the marketing babble. We're pretty awesome when it comes to digital signage. Whether you are looking to roll-out new displays or you want to upgrade your existing network, give us 10 minutes on the phone and we'll show you why we are worth your time. Pricing starts at $25/mo with NO contracts. We stand behind all of our customers with rockstar support and a legendary hardware warranty. What are you waiting for? Request a demo right now!


truDigital Signage Features

  • Automatic Player Updates
  • Content Scheduling
  • Media Library
  • Multi-Screen Support
  • Remote Deployment

truDigital Signage Reviews Recently Reviewed!

Excellent product and outstanding service.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Excellent customer service & support from Danielle. TruDitigal offers the biggest bang for your buck. Very pleased with their services, what they offer & it's very user friendly. Easy hook up & install. Gives us everything we need & works with no problems. issues.

Overall: Made us think about things we never though about posting.

I only use it about once every other month

Oct 20, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great customer support, the live chat has helped me immensely. Once I have figured the site out and wrote the steps down one by one it's easier to follow.

Cons: The site isn't very intuitive to me. I have to ask for help every time I use it. Maybe I just don't use it enough.

Tru Digital software makes it easy to manage digital signage!

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer service support at Tru Digital is amazing. From sales to IT issues, we had someone hand hold us as we used the program.

Cons: Some of the templates need to be refreshed a bit. We ended up designing our own in order for the design quality to be higher. It would also be great to have a plugin for Canadian news.

The salesman was super helpful and I was able to implement what the president was looking for.

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can share playlists for multiple playlists. It is great that there is a ticker feature available and that all the colors we needed were also available. It is awesome that the copy option works so well. It makes it so I can just change one part of a slide to change the zip code for example and the rest of the template will remain as it was before.

Cons: It is a bummer that there aren't more integrations available (such as LinkedIn and other news sources and video news clips rather than pictures) and that the ticker isn't available for more templates.

Outstanding addition to our Company.

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Capabilities available exceeded my expectations. The template selection covers just about anything you could possibly need for signage. Especially like the integration templates provided.

Overall: Ease of communicating with the entire employee base.

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TruDigital solution is far superior than it's competitors.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: From start to finish TruDigital has been great. We started out contacting for a demo and chose TruDigital as our digital signage vendor. Ordering the players and setting up our account was a breeze. Players are configured and already assigned to our account before they ship.

Customer support is great. Once you log into TruDigital's admin portal you can start a chat and work with support right away.

Cons: The only thing I could see that I would like to have changed is the ability to see and manage admin/users better. I had to submit a ticket to add additional admins. Once our environment gets larger I see this being an issue.

Great customer service, easy access, and beautiful digital signage

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This was an easy to access and work with. We also enjoy using the beautiful backdrops that the other companies didnt have.

Cons: The only con that we have would be to move around some of the squares on the set templates given....

Excellent product and outstanding customer service.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The digital signage devices are easy to use as is the design portal. There are some great templates already designed and it's easy to create your own as well. I needed some help when first designing some our bespoke templates and the customer service and support I received was second to none. Considering we're all the way across the Atlantic, I really can't praise truDigital enough for their service standards.

Cons: Nothing! It's hard to fault the software, device and service. The only area for improvement would be the remote control to navigate the menu when the device is plugged into a screen. It's quite small and can be a bit time consuming to click through the options.

Overall: Enabled us to share more information with visitors at our exhibitions. Staff engagement and communication improvements across our three sites in the UK.

After switching from a different platform, my team and I LOVE TruDigital!

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer service has been superb. Customer representatives are always available when we need them within minutes. The ease of use from our end is also excellent.

Cons: The only thing we haven't been able to do is integrate with a specific RSS feed that would have automatically shown our event listings for the College of Music, but other than that we've been very happy!

Quick and easy to setup.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to configure the different display modules and integrate live weather and calendar feeds.

Cons: Needs a better html display module.

We are very pleased with our experience with TruDigital and the platform.

Oct 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: User interface is very intuitive.
Cost Effective.
Many add in Interfaces for slides available.
Easy Setup.

Cons: Would like the ability to create custom, editable templates for others on the team to use to manage communications.

customer service agent was extremely helpful and professional with my customer service issue.!

Sep 13, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ability to update remotely/ability for customer service to log in and fix issues quickly. Recent customer service rep was polite, quick, and patient with my issue.

Cons: Screen formatting issues. Auto formatting for images on different screens would be nice. Ability to manage templates so I don't have 100's of them on my screen is important. I currently have to put them in a folder.

Overall: Ability to relay information to staff.

From inquiry to implementation, truDigital has provided outstanding product & customer service.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easy to use, and the variety of templates suits our needs well. truDigital is currently working with us on an important calendar integration - I can't wait to see the result!

Cons: I am very happy with the software, but there are a few tweaks I would love to see like assigning templates to multiple playlists during template editing. The Slipstream function helps, but it's still a little clunky; I'd love to edit the scheduling without having to copy the job.

We upgraded the devices to the newest versions but still seem to have disconnecting issues sometimes

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use the implement. Customer support is fantastic as I like being to chat online and they are fast to respond and help resolve issues.

Cons: Just the disconnecting part is problematic. It still very good though. It is possible the disconnecting part could be the local network but it's hard to tell

Fantastic All Around

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer Representative is great. He has chatted with me on a few different items and always makes sure that the issue is resolved in a quick manner. Awesome job!

Love this service!

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service and simple set up

Cons: Some of the templates lack what I need

Overall: We got this at the beginning of this year. The ease of setting it up was amazing. It barely took any of my time up to get it up and running. My favorite part is how friendly and helpful the customer service is. They are always ready to help you out.

Great tool!

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were happy to find truDigital. We had another platform and had issues. For a long time our screen was blank. truDigital has proven to be a great solution and it's easy to navigate. We are enjoying having content flowing in our lobby again!

Great Customer Experience

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: This is my first time using any sort of a digital media software. It took me a minute to figure it out and I had a few questions, but the Live Chat support was fast and very helpful. We are excited to try it out!

Sea-Tac Demo

Feb 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Rep was very responsive to an issue I created with too many commands to the player. He know exactly what to do and we are back in business. Thanks

Excellent Customer Service

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Comments: Trudigital offers truly professional customer service with a quick response time providing the customer with immediate satisfaction. Thank you!

Awesome support!

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Versatility

Cons: 0

Overall: Customer Support was quick to respond. Knew the problem right away and in less than 2 minutes I was up and running.

Recommendations to other buyers: no

Customer support is GREAT

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rep was available right away and was able to help me without even making a phone call. This is great!

Customer support executive, you are Awesome!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support executive was able to walk me through getting our player connected back to the internet.
Customer service agent was very understanding with me regarding my lack of knowledge with the player setup.

Best Product, Best Service

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I didn't know this company before but I took a chance. It has been a great experience from their product to their service. I have used their Player for 2 Months now and it has been great. I recommend service for anyone out their and I truly believe you will never regret.

Always a great experience.

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Customer Service.

Cons: N/A

Overall: Support is prompt and always helpful with any and all questions or issues. Great team of folks at TruDigital.

Recommendations to other buyers: N/A

Quail Hollow

Jan 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The team at trudigital was wonderful. I called many times with many different issue and Justin and his team were patient and helpful until we solved the issues I was having. Thanks so much.

Friendly, efficient customer service

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and reasonable cost/expenses.

Cons: Some delay when uploading new slides and videos to the cloud based app.

Overall: I have been a customer of TruDigital for over 3 years and can always count on excellent customer service from the team. They are prompt, courteous, informative and go above and beyond to resolve any issue. Just got off a personal phone call to help troubleshoot my issue, and minutes later I was back up and running. Thank you!

Recommendations to other buyers: None

Does exactly what we want

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and custom content

Cons: No internal battery for power blinks.

Overall: The setup was painless; the day-to-day use is easy. Our receptionist started off insisting she wasn't going to be responsible for the lobby TV. Once we showed her how easy it was, though, she took right to it and doesn't ever have a problem. The only issue we've had has been when the power blinks. The little TruDigital unit is velcroed behind the TV, so when the power blinks, someone has to walk over there and hit the power button. Even a small built-in battery to keep the unit up for a minute would save that grief. Since the remote is IR and requires line of sight, you have to walk over to the wall to point the remote behind the TV, but we almost never need to use the remote for anything. So an RF remote might be a good addition, but really not necessary. It's very flexible, has lots of handy built-in content, and works seamlessly with our custom content. It even makes our FaceBook presence look good.

Recommendations to other buyers: Be sure to mount the box in such a way that you can reach the power button. I recommend velcro so you can pull the unit out on the off chance you need to.

Very Helpful

Jan 22, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: haven't had it long enough ot figure this out yet

Cons: not keeping my powerpoint settings

Overall: Customer Service has been great. ease of use and features can be improved. Would really like to see my powerpoint settings to be saved because there are certain slides i want to be 45 secs wher others i want other timings

Recommendations to other buyers: incorporate powerpoint settins

Great solution for the price.

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After trying to implement a MUCH more expensive server-based program that did not perform as advertised, our second round of research uncovered TruDigital. One of our prime directives was that the program needed to 100% web based/hosted and accessible to all our users via PC or Mac without any software install required. We have been amazingly happy with this service, and quickly and easily built a robust program for multiple users to display announcements to our students on three adjacent 75" screens in our dining commons. It is also used on a smaller screen in the back by our food service contractor for communicating with their employees. Creating and posting content is super easy. We can use our own slides created with Photoshop or Powerpoint, or use templates provided by TruDigital. We have displayed video "commercials" we've created. We used the video feature to create cool decor for our annual Christmas dinner....a video fireplace on the center screen, and snow (again, video) falling outside the "windows" on either side! The students also appreciate the AP news feeds and weather info that are TruDigtital templates. The technical support staff are terrific, and almost all issues are resolved in minutes via their chat feature (including adding users in seconds), but they'll also call you right away when the phone is going to work better. Another imperative for us that TruDigital provides is different users having different access to any combination of the content players we need them to have. We expect to expand the program to other parts of the campus in the coming year. If there is any downside at all, it would just be that I'd like to see some other options in the templates provided, but that hasn't slowed us down. If you'd like to talk to me about TruDigital, please feel free to contact me or just call them. They're fabulous human beings.

Recommendations to other buyers: All users with access to a particular content player have access to each other's stuff, but we solved that by developing a few simple internal protocols about file names identifying the user, only admins (2 of us) can delete stale content from the live players if the user misses it, and NO ONE can delete anyone's developed templates. It's working well in our environment.

Awesome help!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and set up.

Cons: No cons.

Overall: I'm always happy with the customer service at trudigital. They are friendly, quick and competent! Thanks!

Excellent Tool for Easy Advertising

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, remote updates to all of our branches

Cons: I wish there was a little bit more one-on-one training for the online dashboard. I have had to sort of figure it out on my own.

Overall: I am impressed with the device overall and the amazing customer support that TruDigital offers. I would highly recommend them to other businesses as well!

Good Product

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far things have been great. Anytime I need help someone is always available via chat to get things resolved and provide product education.

Justin Tran

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The representative was a great help on a technical question I had and promptly provided information needed.

TruDigital Review

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience has been good overall. Customer service has been great, the templates are a little hard to use at times as I have access to multiple locations. No Canadian templates make it difficult to show holidays, weather etc.

NNA 1 Meesage Board System

Dec 16, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Features and functionality, as well as ease of use, are great, but we have had troubles keeping the system up and running.

Great features, occasionally touchy

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Love the features, especially weather (radar and forecast). We have occasional issues that require a manual reset. Customer support has always been there for us.

New User with TruDigital

Dec 15, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: When I first signed up, I was surprised that there were no tutorials available. I called customer service and they set up an online demonstration As a new user, there was a lot to take in at once. But once I had the basic knowledge of setting a playlist and file manager the process became simple. I like the fact that I can contact support to run through an issue. The more I play around with the features the easier it gets. Once I got the basics, it was easy to explain to our other users. At the present time, we are using the three screen cork-board and 5 additional info screens. Easy to switch time of screen view and delete and add screens as necessary. We are very happy with the product. In the past, we have an info board with notes pined for the drivers to check. Many times the drivers forget to check the board. With the screen directly over the driver sign in area, their focus in directed to the screen with all of the info for the day in a 120-second blast.
My only issue is changing the time on the screen. The customer service is working to resolve that issue today.

AMAZING and AWESOME

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: truDigital was so easy to set up and get going. It took less than three hours to unbox the TV, set it up and get truDigital up and running. AMAZING. In addition, the customer support has been top-notch and super quick/responsive. truDigital is awesome!!!!

Thanks for great customer support

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All the features.

Cons: You have to have the Internet or the screen is black. Some of the features don't work with IOS.

Overall: I have had several hiccups since we installed. I have received patient and excellent customer service every time I call with an issue. Everyone has been a huge help when I call. Customer Reps. have been great about taking the calls and following up each issue.

Great product!!!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: True digital offers a great solution. It has turned our waiting room into an engaging area. Our rep was very helpful in getting our display up and running.

Bomb ass service

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything and the help was amazing!

Cons: N/a

Overall: It was awesome! They really knew their stuff any answered concerns I didn't know I had. Very simple and easy.

Recommendations to other buyers: N/a

Administrative Assistant

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Very helpful. Was able to assist offsite. Please shorten up the characters on this survey or I don't have time to find the wordage.

So far, so great!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have recently deployed the TruDigital Software across our large hotel, and so far, we have really enjoyed the ease of use. Also, the customer service has been great!

Excellent Customer service provided by Phillip Phongsavath

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have spoken with Phillip Phongsavath periodically over this last year, regarding UPS International Shipments. He always returns my calls or responds to my emails promptly. He forwards the information we need asap - so shipments are not delayed at Customs, which makes my job much easier. Also, he is always friendly & professional. Wish all Companies had such great customer service.

Great Customer Service

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Have not had a chance to use it yet.

Overall: I have not had an experience with the software yet. We are working on getting it connected to the WIFI. The help I have received from Phillip has been great.

Awesome help!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I have reached out to the customer success team when I was looking into using the platform for the office. They were nothing but helpful.
This is a great tool and would look into using it in the future!

Tru Digital

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love this signage. It is a great way to share information with our employees.

Overall: We do not have a lot of issues with our TruDigital signs, so I was a little surprised when ours would not work. After I reported our problem it wasn't any time before I got a call from our rep to help me with my issues. He was very professional and took care of all my problems. It's great to have the screen back up for my employees.

Perfect for what our senior living community needs!

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for multiple parties to administer and content create.

Cons: Standard templates are so-so!

Overall: We've had nothing but excellent support from TruDigital, from product demonstrations to installation, to problem replication and support. Can't think of any company we'd rather be doing business with.

Recommendations to other buyers: Talk to industry clients via focus groups about the types of templates that would best support them that are currently non-existent and place them into a development time frame.

CPCISD 2016 player deploy

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: So far so good. Not real happy about the 100 MB quote on uploading videos. Other than that so far so good.

Great features

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The radar map and weather forecasts are great. We occasionally have issues, however, the customer support has been very good when those issues occur.

Advanced Digital Sign Technology

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: TruDigital has much to offer anyone who is looking to use digital communication to meet their daily needs. They are open to suggestions for new apps, their tech support is out of this world, and they offer free training for anyone that may have trouble figuring things out. The TruDigital team is just a glimpse of the perks to come. TruDigital's equipment is just as wonderful as they are.

Elementary School Signage

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use this throughout our elementary school. The signage is engaging and informative for both students and parents. It is very easy to update and make changes. We have loved our experience so far!

Outstanding service !

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Trudigital as an amazing company! They're easy to work with and have great service. Justin reached out to me about our office getting truDigital's digital signage in our offices, I was thoroughly pleased with the features and user interface of the product. The layout is very clean and user friendly. Justin also did great in answering any questions about the product that I had. As a company I would honestly recommend the product to any company looking for digital signage.

Love truDigital!

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use truDigital to power our reception-area monitor. It's a great way to welcome guests, honor anniversaries, congratulate employees on their promotions or simply play videos that promote our brand. It's a great tool and affordable for all it delivers. When I need help, Customer Care is there promptly to assist. Highly recommend!

Crisp, Clean and Seamless!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is engaging and looks beautiful, and price.

Overall: I reached out to get truDigital for my company, HireVue. I was relieved to talk to an extremely friendly, knowledgeable representative such about my company's needs, and plans for the future regarding our branding. truDigital was the only company that looked neat and clean and had amazing customer service!

Great Customer Service

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many customization options. Easy to use. Can always get in touch with customer service when I have an issue.

Cons: That I can't control it from my mobile device or on the go.

Overall: Our rep has always been helpful when I call in for tech support. He is very personable, professional and solves the problem!

Excellent Customer Service! Great Product!

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Limitless applications, professional appearance, and great customer experience.

Overall: Everyone that walks in to our dispatch office is intrigued and impressed by our digital menu board. It adds a professional appearance with an unlimited amount of potential uses. We communicate important information within the company, like policy and procedural changes, current goals and metrics. It's a tool that we use daily. There are a ton of applications for this menu board, we only use a small percentage of what it's capable of.
The only issue I had was a connectivity issue when I changed our router. It was immediately resolved with excellent customer service.
THANK YOU ALL VERY MUCH!

Ease of use makes Trudigital a great way to begin digital signage for your company

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use.

Cons: Flexibility can be lacking when it comes to setting up a template - has to go through Trudigital's process and that can be a bit slow.

Overall: Trudigital Signage is a very easy to use offering for digital sign development. I appreciate the fact that I can design and post my day-to-day content without the help of an in-house graphic design team. When there have been glitches or if I've needed a new overall template, the customer support team has been quite responsive. Trudigital also does a good job of continuously reviewing their offering and adding to the functionality/templates in the system. If you're looking for an "entry level" way to begin using digital signage, I'd recommend Trudigital. You can get started easily and they are clearly interested in growing with their customers' needs.

Eye-Mart patient program

Dec 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent product, exactly what we were looking for to fill our in-store advertising and patient education needs. Outstanding support and support availability.

Service is Awesome!!!

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dashboard is simple to use and the updates are great providing more information as things evolve.

Overall: If I could give service 100 stars I would. Justin is always so helpful when I need to call and follows up with me once we have solved my problem to make sure its seen through till the end. I absolutely love my digital sign. Hands down one of the easiest platforms I have seen and definitely worth the money.

Great Customer Service!

Dec 12, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product and great service. They have about the best customer service I have ever dealt with!!

Our rep is awesome!

Dec 09, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were having a lot of trouble with our player. I called support and worked with a rep who was amazing. He called multiple times to try to resolve the problem, worked with me to go through steps to fix it, and followed up many times.

TruDigital Review

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm not what you would call a tech savvy kind of guy but Bryan and those guys really know their stuff.

TruDigital Review

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The TruDigital system is easy to setup and, any issues or questions have been quickly fixed/answered by their technical support staff.

A flexible and functional sign option

Oct 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started using truDigital in 2012 as a basic building directory sign for our City Hall. Over the years, truDigital has continually improved their product and has been responsive to customer feedback. I appreciate the many different templates and the ability to customize the sign to fit our changing needs.

Interspec Media Review

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization, ease of use, cost.

Cons: Sometimes it can be finicky about what it wants to be compatible with.

Overall: We first reached out to TruDigital during the research phase of our business and were very surprised by the level of service and customization we received. Cameron in particular has given us the one on one attention we couldn't find anywhere else. He was responsible for figuring out the proper path (API) for our integration with your software and kept us up to date every step of the way. Every time we reach out Cameron gets back to us in a prompt manner, and is always patient and helpful. We're more than happy with the service and product your company provides.

Recommendations to other buyers: I would recommend further integration with companies such as Quividi, who provide metrics on traffic for digital signage.

truDigital Signage Review

Jun 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall we have had a good experience with truDigital. We use it to better connect our employees across all of our locations and to reach customers that visit our stores. We have been getting pretty good feedback on the appearance and how everything looks overall.

Recommendations to other buyers: Create the templates to be more appealing to the eye. There are too many limitations on some of the templates and you aren't able to adjust it to how it would meet your needs.

Easy and simple to use

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The templates are easy to use and allows you to quickly display content without having to modify and adjust any settings. Our digital signage has never looked this good.

I love it!

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love TruDigital and Jake is awesome with troubleshooting - a Johnny on the spot he is!

easy to use - remotely manageable

May 26, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After experimenting with several other digital signage players I discovered truedigital signage and have never looked back. The other players were difficult to use and manage and were more expensive. The trudigital players easy-to-use , web-based interface, make them ideal for my business. I can monitor the players change the playlists and upload new content without having to visit each location where I have the player installed. This saves me both time and money and allows me to help my customers advertise their businesses In a more effective way.

Terrific Product!

May 26, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I installed several of the truDigital devices in doctors offices, a church and even my own office building. So far the overall experience, including customer service has been outstanding. I love that I can pick up the phone and speak to someone (in the USA) if I need a question answered. There is a good selection of templates which are all super easy to edit and add to the play list's. The website is easy to understand and navigate. Users can be added to only see a specified device or multiple devices, which is a must if you are reselling the product like I am. The only way to add users is to contact customer support. I am hoping a future release will allow me to manage users in the future. The hardware setup and installation is a breeze. I found the time on the weather template aligns with the device's time. So when you first set it up, be sure to change the time zone on the device to match your area. Overall, I am very happy with the product, people and service of this company. I would highly recommend this solution to anyone that is looking to display digital information.

Great experience!

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experience with truDigital has been a great one from the beginning. Cameron Heath has been a pleasure to work with, through all of our ups and downs of trying to get our network of stores and store owners on board. Though we haven't quite rolled out an official program, we did have the chance to show our franchisees in person, up close the power of the unit and the simplicity in operating it. Cameron was gracious enough to loan us a unit, stand, and TV for our convention in Salt Lake City earlier this month. Not many vendors go that extra mile for a potential client and it's appreciated wholeheartedly.

We look forward to continuing our relationship with truDigital and especially look forward to working with Cameron in the near future.

Thank you for providing a great product, and service team.

I love how easy it is to use.

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros -
Digital marketing helps sales
Makes the office/store look much better
The guys there rock!

Cons-
None

Used for advertisements

Feb 24, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The upload folder is more complicated, it saves all of the templates and will not let you replace them if you need to make changes to one. It must be resaved as another copy which results in 2-4 copies if changes don't transfer well.
Have not been able to upload for two days now by the way, the wheel just keeps spinning...

Vendor Response

by truDigital Signage on February 24, 2016

Tammy, thank you for your feedback. A member of our support team will contact you directly to get you taken care of. We appreciate your business.

Great Communication Tool for Boingo Wireless

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use truDigital Signage as a communications tool for the lobby of our WWHQ. We can post videos, employee communication, or even welcome guests and clients. It's a great product.

Why are you asking about the software and not the box?

Feb 18, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: 1. Every time there is a power flicker, the box goes off and does not come back on. I pay around $80 for a battery backup power strip to keep that from happening. 2. It's difficult to tell if the box is on because the little blue light is hard to see. 3. Because the box is never right beside the screen it is driving, I have to keep an extra screen to plug in so I can see what I am doing when I re-boot the box. 4. Customer service is friendly and responsive but if the software were more intuitive, I wouldn't need to call them. 5. Did you do a new software release? Is that why I had to re-boot last week? If so, I have not used the back end yet.

Vendor Response

by truDigital Signage on February 24, 2016

Myrle, thank you for your feedback. I'd love to schedule a 15-minute call with you to go over your account. I'm confident we can improve your experience to 5 stars. We appreciate your business. Have a nice day!

Not very user friendly

Feb 17, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: The updates are not very useful. I enjoyed the product much more before the updates. It is very hard now to switch the playlist in a quick manner.

Vendor Response

by truDigital Signage on February 24, 2016

Alisa, thank you for your feedback. A member of our support team will contact you directly to get you taken care of. We appreciate your business.

Timely technical response and regular updates/improvements to software

Feb 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm impressed with the technical support and with the regular updates to the software. I have had issues with the "make my templates global" not responding to clicking on the button. I also had issues with trying to delete a slide in the playlist. For each of these "glitches," once I realized the workaround, I could easily update my templates. Each time I've contacted technical support, they have responded immediately and have been committed to answering my questions. One of the greatest new features is Slipstream. I am easily able to add/delete content from multiple players in one command. Slipstream is a great time-saver.

I just received an email today, "We love our digital signage!" Overall, I'm happy with the service and the product.

Hassle free product with great results

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use software with great & speedy customer service when rare issues do occur!

Also the software team does quite a bit of updates with great new features added all the time.

Wonderful customer service, easy to use!

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We implemented truDigital signage at our district office last summer. Since then, we have expanded and added three more systems to our schools. Everyone comments on how easy it is to use. When we first introduced the digital sign to the lobby of our reception area, everyone gave us praise not only for the great information on the screen but the overall look. We are very happy with truDigital.

Every experience I have had working with customer service has been friendly and helpful. I know that they will be able to answer my question in a timely manner. Very happy overall.

Great easy to use product

Feb 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: truDigital was the quickest to set up with the best features. They also had the best team of people helping us with our unique needs.

So easy, it's a no-brainer.

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fast, easy, self-explanatory, and customer service is always ready to help. Great team, great system and great service.

Good value, good product, great service

Feb 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently switched to TruDigital after being slightly burned by a different digital signage company. We manage several auto dealerships, a hotel and a restaurant, so finding a software platform that allows cross promotion between different locations, as well as different business types was important.

After sitting through a live demo with Jake from the TruDigital sales team, I was able to make an educated decision. The demo was one on one, with no pressure, and was scheduled when it was convenient for my schedule.

The required player hardware seems robust enough to handle just about anything I want to load it with, and was reasonably priced.
The software is easy to navigate, and the templates that TruDigital has for use are simple enough to edit. Since everything is based on their website, I can make basic changes to playlists and images from any computer I happen to be near. I have even made a few tweaks from my smartphone.

I am not a graphic artist by any stretch of the imagination, so when I am adding my own images for slide shows from PowerPoint, or a PDF, they can appear a little grainy in resolution on larger presentation screens. However, this only seems to occur when using a full screen slide presentation on a 60" screen. When a slide show is merged with one of TruDigitals 'corkboard' style templates, the images are very clear.

I have had some issues with playing certain video streams from YouTube or MP4. On occasion, the player just simply won't play the video. I have reported this to the TruDigital customer service group, and they pointed me in the right direction of proper video conversion. Speaking of customer service...these guys are great. If you have an issue, they will work with you on getting it fixed. If you have a question, someone will get back to you promptly. If you forget how to change something on your play list, you can watch one of their many tutorials, or submit a help ticket, and they will get back to you quickly.

Overall, I am very pleased to be working with TruDigital. They continue to roll out helpful new features, and slick new templates on a regular basis. I look forward to working with them in the future.

Great product for the price!

Feb 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The company is great to work with, and support personnel are knowledgeable and professional. The product is easy to use, and works well. There are three reasons I didn't give it 5 stars:
1. No scheduling. Every change has to be updated manually.
2. Occasionally the players just stop responding, and you have to go reboot them.
3. In contrast to their very fair general pricing, the custom work I needed was prohibitively expensive.

Vendor Response

by truDigital Signage on February 25, 2016

Christian, thank you for your feedback! We'd love to schedule a quick conference call to show you how you can schedule content in our system. It's super easy to do and I'm positive you are going to love it!

Great Customer Support

Feb 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The latest update is a bit trickier than the previous version, however the great customer support is always there to help me when I have a question.

Easy to use

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TruDigital Signage is a user-friendly, time saving and effective source to communicate and share vital company information. It also helps our environment -- less paper and ink used not to mention less trash being collection -- saving trees and landfills !!

truDigital has stepped up to the challengs!

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: truDigital has stepped up to the challenge of meeting our needs.
From announcements, birthdays, RSS feeds and corporate events. They helped us do it all. Employees now feel more in tune.

Fantastic Service

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The online solution is very easy to use (especially compared to our prior digital signage solution), the customer service is friendly and fast, and the ability to log-on and make changes from any place is fantastic!

The solution is very easy to install. We were able to swap out our old equipment in a matter of minutes and have TruDigital up and running very quickly.

The only con I've found so far is that not all RSS feeds work.

Extremely user friendly! Great customer service!

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very good range of templates to choose from. We are able to have several administrators and some just have basic computer skills. Someone is available every time we call or e-mail.

Easy to Deploy, Digital Signage Solution

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for an easily deploy-able digital signage solution that could display content in a variety of formats. With truDigital, not only did we get that but we also got a responsive and informative sales experience accompanied by online chat support to quickly address our technical needs during roll-out. The truDigital offering is a worthy product supported by a capable team dedicated to its success in any environment. We┬┐re happy to have found them.

I highly recommend truDigital signage to anyone looking for digital signs!

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Mammoth Site has been incredibly happy with the digital sign equipment and software we received from truDigital. Being able to run two HD TV's off of one box is a truly great thing. The templates are easy to use and the customer service via chat and phone has been absolutely amazing and truly helpful. Anytime we run into an issue we know help is just a click away. I highly recommend truDigital signage to anyone looking for digital signs, and especially non-profits that want to wow their supporters.

It is awesome!

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Even though my time was limited, their tech support gave such good directions I could easily take care of the problem. They knew exactly what I was talking about!

This is a great way to communicate with your customers or employees.

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Like the ability to control and change the content in a flash. Ability to use virtually any type of media a big plus; video, slides, social media content, etc. Ease of use and doesn't consume a lot of time to update.

truDigital has been a pleasure to work with!

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use truDigital at our school to communicate with students, parents, and visitors. We love the ability to customize our screen with video, pictures, and text updates. The system is easy to update and manage. Our community loves the look and information on the digital signs so much we continue to add more signs throughout our school.

Easy to Use

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: truDigital Signage is easy to use, our employees love it, and the customer service is outstanding. Using this digital signage solution has greatly improved communication at our company!

Great Upgrade

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Going with a truDigital system has been a huge upgrade over the signage player we had been using. Everything from back end setup to daily configuration and use has been much easier and simpler to navigate than our old system. It has also been a huge improvement in image quality over our old system. It's simple to train other staff to use and the technology doesn't distract from the message.

Our experience with truDigital has been very positive!

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The technology is easy to use, and accessible for all of our employees. The truDigital team has been really great in our first few months of set-up, answering questions and addressing our needs and concerns quickly and effectively. Customer service is excellent. With truDigital our employees are engaged and connected, even those who work off campus, which has boosted the morale of our employees overall and improved our work environment considerably.

Great Software! Easy to use! Love it!

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Software! It is very easy to use! My customers have complimented me many times. A must for our business.

Ability to Customize and to Scale

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a client of truDigital now for over a year. The thing that impressed me most when I started working with Jake and Richard was their willingness to accept the work that we had and work with us as we continued to grow. They have been able to meet our increasing demands without skipping a beat. I've appreciated their professionalism and their timely response to any issues or inquiries that we might have. Their team has been able to customize the software to meet our unique needs as I'm sure they do for many of their other clients. For any project, big or small, I would definitely recommend truDigital