--- title: "Qualio Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Qualio the right Quality Management solution for you? Explore 138 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134050/Quality-Management-Software/reviews/" page_type: "reviews" language: "en" --- Qualio 4.6 (138) [View alternatives](https://www.capterra.com/p/134050/Quality-Management-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Qualio Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews MS Madison S Clinical Research AssociateResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “It's also very easy to store documents safely and securely.“ August 7, 2026 CC Christina C EngineerMedical Devices, 11 - 50 employeesUsed the software for: 6-12 months. “It was not my favorite. When I identified issues, the customer care team stopped responding.“ May 3, 2026 HN Hanifa N Quality Assurance OfficerPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Qualio has been improving every quarter to satisfy customer needs by incorporating suggestions for improvements made by customers and advancement of the feature available for use as per the current GMP regulations.“ May 16, 2024 PS Paul S PresidentMedical Devices, 2 - 10 employeesUsed the software for: 6-12 months. “The document editor is not as robust as microsoft word.“ May 27, 2025 PV Panagiotis V Quality Control SpecialistPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “The fact that reviewing aproval editing and scrolling though our documents is easy and fast“ October 15, 2024 PS Paul S PresidentMedical Devices, 2 - 10 employeesUsed the software for: 6-12 months. “This makes custom documents harder to create“ May 27, 2025 Patricia M Administrative DirectorMedia Production, 2 - 10 employeesUsed the software for: 6-12 months. “ant the customer support is top tier“ January 26, 2026 PV Panagiotis V Quality Control SpecialistPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “The search engine is a little clunky sometimes“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 138 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dexter S. QA Document Speacialist Food Production Used the software for: 6-12 months ### "User friendly, sleek eQMS software" August 3, 2023 4.0 The implementation and support team from Qualio are knowledgeable, courteous and extremely helpful with the onboarding and implementation process making for a very smooth transition.The support team is also very responsive and open to suggestions for changes to the software, and software versions are implemented quickly and efficiently to improve based on customer feedback and needs. Pros The software is very intuitive and easy to use. We have little to no issues with implementation and understanding of how the system functions and documents/revisions move through the established workflows. New employees and users are onboarded into the program with relative ease. Cons The pricing and user license tiers/packages could use a bit of rethinking. It would be nice if Basic users (which are essentially read-only with access to Training and the Document Library only) did not take up a license from our annual subscription.Preferably, would like the user packages to be paid for only the Quality/Normal users that are actually creating and revising documents, or working on CAPAs, Nonconformances, Supplier Approval features, while Basic (read-only) users are able to login and view approved, effective documents for training purposes only without taking up a user license since they don't have access to the rest of the software's features.Other eQMS software and programs will have a separate training portal that can be accessed by any basic users without impacting the user licenses taken up. Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) Reason for choosing Qualio Ease of use and features available for implementation. Review Source KP Karl P. Quality and Compliance Director Pharmaceuticals Used the software for: 1-2 years ### "A Great Quality Management System to get you started. " August 15, 2023 5.0 I have been with Qualio for more than a year now and my company have bought into their first Quality Management System for the first time thanks to Qualios fantastic interface and ease of use. That is the priority for any QMS. Pros Qualio has a great user interface for anyone needing to create, edit, review, find and extract documents from a reliable document control system. This experience also spills over to their events module allowing me to personalise an audit and risk functionality that fit the mould of my companies quality journey. The Customer Service both supporting the induction of the platform and the every day query customer service is outstanding and could not compliment them more. The Help features of the platform make it easy for me to find quick assistance on what I need to do and the regular webinars are a blessing for me to understand what is in production to improve my experience with Qualio. Sandbox environment is great and much welcomes to play around before doing something you will regret in the live environment. Cons Qualio still have some sticking points with the document creation journey and while they are improving every day, they are still sorely lacking ease with the creation, reviewer and approval experience. Supplier event is also brand new and not quite the finished product yet. But its heading in the right direction. Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Qualio Cost and the 'all in one' presentation was a huge reason. Review Source CC Christina C. Engineer Medical Devices Used the software for: 6-12 months ### "Perhaps fine for some industries" May 3, 2026 2.0 It was not my favorite. When I identified issues, the customer care team stopped responding. I think they have a good start to a platform; but they need to work on compliance and customer care. Pros It seemed easy to implement. I also liked the feature where all words can be searched in controlled documents. Cons It wasn’t compliant enough for pharma/med device. I began validating the system and found that controls weren’t in place. Review Source LH Lowell H. Director, Quality Assurance Medical Devices Used the software for: 1-2 years ### "Customer Questionnaire" August 8, 2023 5.0 100% document implementation into Qualio. Internal and third party audits directly from Qualio. Complete integration into Qualio for SD team and the sales and marketing team. Pros Aesthetically pleasing, Ease of use, ease of support, at a competitive cost. Qualio meets all expectations. Qualio gives us the ability to work remotely. This seems like the norm since Covid but the last few years cannot erase generations of employees being required to be in a brick in mortar location to work. Having our products available throughout the world keeps a little stability during a US economic downturn. Cons There is not a well defined way to get feedback to the Qualio team for improvement suggestions. The Qualio has addressed my ideas but there needs to be a ticket system with feedback from the suggestion. This just needs to be addressed as a system. A ticker could be made in Qualio and assigned to the IT department. The idea can be approved or denied. The ticket can be closed. Super simple. Alternatives considered [Greenlight Guru](https://www.capterra.com/p/140578/greenlight-guru/) Reason for choosing Qualio Ease of finding documents during an audit. Ease of change control for documents. Creating customizable forms. Reporting features. Assigning and keeping track of training records. Supplier ASL. One dashboard for all assignments. Review Source DV David V. Director Quality Assurance and Regulatory Affairs Medical Devices Used the software for: 1-2 years ### "Qualio as a Quality Management Software" August 3, 2023 5.0 Pros User interface and scalability/adaptability to business needs Cons Inability to lock values and text fields in Events and documents. Inability to run reports, or export data for tracking/reporting outside of Qualio. Interface with other data sets. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Harrington Quality Management System (HQMS)](https://www.capterra.com/p/51448/HQMS/)[Greenlight Guru](https://www.capterra.com/p/140578/greenlight-guru/) Reason for choosing Qualio Best fit needs of business at the time. Switched from [Harrington Quality Management System (HQMS)](https://www.capterra.com/p/51448/HQMS/) Compliance problems with current software and poor customer support to make required changes. Review Source SC Savneet C. Senior Quality Manager Cosmetics Used the software for: 6-12 months ### "Qualio set up and execution" August 8, 2023 5.0 Training has become much easier. Pros User Friendly, Team that helps you onboard and provides help along the way is amazing!! Having access to Quality specialist is a big plus and both the onboarding manager and Quality specialist have been knowledgeable, patient and great. Feedback is taken positively and shared with internal teams. Cons Complaints module - having editable udf's (feedback shared with Qualio team). Document collaboration could be improved. Tag- ability to type in a tag instead of selecting from a drop-down list. Categorizing tags in the drop-down Template- linking a template in documents. Sending a template for review prior to approval Forms- Revision control. Stamping a form with the form number automatically instead of a manual addition. Alternatives considered [QT9 QMS](https://www.capterra.com/p/97557/QT9-Quality-Management/) Reason for choosing Qualio Access to Qualio Quality staff and user-friendly system Review Source MF Melissa F. QA RA Medical Devices Used the software for: 6-12 months ### "Decent QMS support system" April 12, 2024 4.0 Overall I'm satisfied with the product but I don't love it enough to recommend strongly. It's getting the job done, but I feel like that's with a number of (minor) workarounds. However, based on the experience in the last 9 months, I do expect it to continue to improve. Pros I appreciate that all of the main functionalities (document management, CAPA, Complaint, Supplier Management, etc.) are available in the system. The referencing between events and between documents works very well. It's also reasonably easy to customize templates and certain workflows. I also appreciate that they are regularly improving the system and that there is good attention on providing supporting validation documentation. Cons There are certain features that should have more control such as the implementation of new Event templates. This can be a major change to the quality system and essentially there is no workflow around it. Anyone with the access level can make the change with no review or approval. The formatting of documents is sometimes also very inconsistent and difficult to use. The final complaint is the inability to migrate from the sandbox to the production instance. Switched from [Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/) I switched companies, and my previous company used the Veeva platform. Review Source NC Neil C. Head of QA/RA Medical Devices Used the software for: 1-2 years ### "Easy to use eQMS" August 8, 2023 5.0 Qualio has made our document management must simpler and easier to access. At our most recent audit, the auditor commented how much better structured our technical files were now that we had switched to Qualio Pros We've found Qualio is easy and intuitive for non-expert users to work with. Moving our most common forms directly into Qualio has cut out a lot of minor errors which in turn saves QA a lot of time. Cons It took us a bit of time to get our training set up properly although that was partly because we weren't clear what our aims were. When we first started the timings and content of updates was somewhat confusing, however the new system of planned and notified release schedules has made this much simpler and easier for users Alternatives considered [SimplerQMS](https://www.capterra.com/p/235957/SimplerQMS/) Reason for choosing Qualio Ease of use for infrequent users, ease of implementation Review Source BT Ben T. Manager of Islet Product Manufacturing Biotechnology Used the software for: 6-12 months ### "Good but could be great" April 26, 2024 4.0 I'd rate Qualio an B+ to A-. It would be a perfect A if the word processor built into the program was a little more user friendly when it comes to formatting things like Worksheets. Pros Super easy to use (with one exception which I'll describe below). Great at reminding me of tasks that need completion. Easy for people to pick up with a little instruction. Onboarding was easy. Cons The word processing portion is often frustrating. It is designed for ease of use, but coming from Microsoft word, Qualio's word processing unit is lacking in a few things. First, the toolbar is minimal. I'd like more tools when I'm formatting. Second, the formatting in the online word processing is atrocious. I have to constantly export the documents to ensure the worksheets I make aren't broken up between pages (I suggest some sort of preview of page alignment, so that I don't constantly have to DL a PDF when I'm formatting Worksheets). Switched from [Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/) QA was unhappy with Dot. Older members of the team had issues adopting Dot. Review Source Mickey T. Controller Biotechnology Used the software for: 6-12 months ### "Great Software" January 27, 2022 5.0 It is very useful for anyone with or working towards ISO certification. Very audit friendly - would recommend. Pros It is extremely straight forward to use. You can train managers quickly on it and use/adoption rate is very high. Cons It is a bit pricey. However it is more versatile and easier to use than most major software - worth the extra costs. Reason for choosing Qualio Greenlight also seemed like a great product but the implementation speed and ease of Qualio was out deciding factor. Review Source Response from Qualio February 2, 2022 Hi Mickey, thank you for your review and we're happy to hear that Qualio has made your audit processes simpler and easier to manage. PS Paul S. President Medical Devices Used the software for: 6-12 months ### "User-friendly platform to integrate teams" May 27, 2025 5.0 Qualio offers a unified and user-friendly platform to integrate our teams, tools, and data. It streamlines critical quality processes, such as document control, training, non-conformances, CAPAs, audits, and supplier management, all within a single, collaborative system. Pros Very intuitive to use, The friendly interface does not require extensive training or uptime to get users on boarded and using the system Cons The document editor is not as robust as microsoft word. This makes custom documents harder to create Review Source JV Jigar V. Quality Auditor Information Technology and Services Used the software for: 6-12 months ### "Qualio Review" August 7, 2023 5.0 Yeah, it is good to use, good to show someone your documentation and completes the process flow with respect to the features and configurations. Pros It is the best document management system which consist of whatever things you required with respect to ISO standards and as well as the company standards. It can be configurable. Best interface, controlled documentation, easy to use and to show external parties. Cons There are no such thing that i dislike, but some sort of feature incorporation while releasing a patch or full release can be taken as feedback from current users so that the new feature or full release can contains the things which are mostly required by the end users. Reason for choosing Qualio I was not there while choosing the product so i can not give the pure info regarding the same. Switched from [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) MasterControl was crashed. Review Source BY Barbara Y. Sr Q Mgr Medical Devices Used the software for: 2+ years ### "Qualio as a regulated quality management system" February 2, 2022 5.0 Tech support is superior. They listen to suggestions and resolve problems quickly. I fully exercise the flexibility of the software without having to worry about obsolescence. The help videos and FAQ's are excellent Pros The software has flexibility in its use of configurable templates that allows custom formatting of procedures and records, although a basic set of templates is provided if customization is not needed. The audit trails are easily accessible and provide good detail. The Events module allows documenting actions that require staged approvals and tracking progress. Event types can be created and customized. The Dashboard is a quick view of all open tasks. Qualio is constantly improving and expanding their SW features. Cons Training metrics are not customizable. There is not a suspended status for people on extended leave, such as for pregnancy. the arrangement to provide limited access to some records could be better designed Reason for choosing Qualio I was told the choice considered price, intuitiveness and regulatory compliance. Review Source Response from Qualio February 14, 2022 Thank you for your thorough and excellent review, Barbara! We're happy to hear that our support team and customer resources have been helpful to you. Your feedback on training metrics and access customization has been relayed to our product team. VS Victoria S. Laboratory Technician Medical Devices Used the software for: 6-12 months ### "A useful and up to date QMS for businesses of all shapes and sizes" August 3, 2023 4.0 Qualio acts as our eQMS and streamlines our audit trail, document management, and workflows As a company with employees working in various locations, it is easy to collaborate and find documents. Overall, I do like Qualio. I feel that with time the platform will become even more useful as more features are added. Pros I like how Qualio is constantly updating and improving. I particularly like how helpful they are with support, from webinars to onboarding support, you never feel lost of confused. Qualio does exactly what you need it to, and all the extra features are just really nice bonuses. Cons There is a learning curve to figuring out Qualio in the beginning. The platform looks pretty simple and basic. but when you try to start doing advanced actions I felt lost. There is a sandbox mode, which is good for playing and learning, but anything you create in the sandbox cannot be moved into your actual account. Review Source jF jared F. Director, Strategic Projects Medical Devices Used the software for: 1-2 years ### "Excellent people supporting an excellent product" February 1, 2022 5.0 Our Design Control process is much tighter. Document Control requires less time and effort. We have elevated our Risk Management game. Our Quality people are happier using such a well integrated tool. Pros Qualio is very well and highly integrated. There is a relatively short learning curve, then quite intuitive. The materials available for on-boarding and learning are very well done and thorough. The built-in chat function for fast support is excellent - so easy to use. The people of Qualio are high caliber and there is clearly a culture of Customer Service. There is a very good balance between structure and customization - Qualio has found the sweet-spot. The SOPs and templates offered as a starting point are well written and concise. Cons I am hard-pressed to describe an aspect of the platform or the company that I would like to see changed. We do more than Medical Devices. We are in the process of considering how we might use Qualio outside of Medical and what would have to happen to accomplish such a goal - this is perhaps something Qualio might consider as an evolutionary initiative. Reason for choosing Qualio Their people. Their value. Review Source Response from Qualio February 8, 2022 Hi Jared, thank you for your fantastic review and we're so happy to hear that Qualio has made life easier for your Quality team! We'd love to get more of your thoughts on scaling usage of Qualio outside of Medical Device and your CS contact can answer any questions you might have on this. CD Caldin D. Quality control manager Pharmaceuticals Used the software for: 1-2 years ### "Best eQMS " August 4, 2023 5.0 It's the best eQMS I have used so far Pros The access controls , events segmentation and the audit trail feature. Cons It could be better for each lauch train to have an independent industry centric webinar for trainings Review Source HS Hady S. Firmware Engineer Medical Devices Used the software for: 1-2 years ### "Good but could be better" April 12, 2024 3.0 Pros Document control and revision workflows are intuitive and easy to use. The application is all on the web which makes it portable. No required desktop software or storage. Cons \- Collaborators on the same document would be a huge win. - The editor usually does not utilize the full width of the browser. Makes editing difficult in some cases. - NO DARK MODE. This is by far my most requested feature. There is lots of documentation needed in the medical devices work and I dread the those days if I need to work on qualio. I've used chrome extensions to get around it but nothing will work as nicely as a native solution. Please introduce dark mode for your fellow software developers that have to work on qualio for days at a time. - Page timeout can also be frustrating when working on a couple of documents in parallel through the day. I've noticed at least that when I re-login, I land on the page I was originally working on, but that hasn't been consistent. - Cannot exit an attachment preview unless scrolling to the top of the window and pressing the X. That can be frustrating when viewing multiple page word or PDFs. Most of the time I end up downloading the attachment to preview just so I don't have to scroll all the way up to close it :) Review Source TM Todd M. VP of Quality Assurance Semiconductors Used the software for: 2+ years ### "Qualio Implementation, QMS Creation, and ISO Audit." April 17, 2024 5.0 Great experience, allowed me implement a company wide QMS, passing ISO registration audits both times. Pros Simple but complex at the same time, great features. Cons Docuemnt formatting could be improve, but very good currently. Review Source CM Claire M. QARA Engineer Medical Devices Used the software for: 6-12 months ### "Qualio has potential" April 12, 2024 3.0 Overall I think Qualio has a lot of potential. It has a lot of functions which just need slight improvements before they can be fully effective. Pros I like the version control of documents and that minor changes can be made without sending the document for re-training. Customer service is exceptional with issue and queries being addressed as soon as possible. Cons The 'compare against' function is not very useful as often it highlights entire sections of text instead of the specific changes. It also shows code when changes are made to tables or images. The inability to revision control templates directly. If templates update, changes within sections have to be applied manually to documents in draft. Review Source RÄ Riikka Ä. Ho Regulatory and Scientific Affairs Medical Devices Used the software for: 6-12 months ### "Extremely satisfied with Qualio" August 4, 2023 4.0 Overall very satisfied Pros The whole management of quality system became so pleasant with Qualio compared to manual QMS. All the way from the purchase to implementation to going live all the needed support was available. Cons The process of implementing experienced some hick-ups with Qualio's change of employees... Document creation and management is still a bit non-optimal because text modification as in e.g., Microsoft Word is quite limited Review Source PR Pam R. Sr. Global Consultant QARA Medical Devices Used the software for: 1-2 years ### "Qualio Implementation" April 22, 2024 4.0 It is mainly positive, still early days, it would have been good to have more training and a more global presence for Qualio Pros Document control, supplier control, CAPA control Cons Setting up the system for our use was more complex than expected Reason for choosing Qualio Price was an important consideration, ease of use for all employees, help desk, Review Source DS Daryl S. Director Wholesale Used the software for: 2+ years ### "Qualio User Review" January 27, 2022 4.0 Has given our QMS a firm foundation Pros After the initial 'new interface' confusion which is normal for a new application, the product is actually very easy to use Cons Can't use existing documents as a template for new documents Reason for choosing Qualio Good reviews and initial contact with the sales / techical team Review Source Response from Qualio February 2, 2022 Thank you for your input, Daryl! We've provided your feedback to our product team. PO Peter O. QA Officer Pharmaceuticals Used the software for: Less than 6 months ### "Qualio at Arovella Therapeutics" January 27, 2022 5.0 Pros The modularised way that Qualio prepares templates really helped with the transition of our exiting documentation. I like how it uses tags to categorise specific document groups which can then be set for specific job roles. I also like the training options and overview. Cons There are some font and text options that could be improved. Review Source Response from Qualio February 2, 2022 We are happy to hear that you were able to smoothly transition existing documentation with Qualio! Thank you for your feedback. GQ Gareth Q. Head of Quality Pharmaceuticals Used the software for: 1-2 years ### "Very efficient, user friendly tool for our QMS" February 8, 2022 5.0 Fantastic, coming from older clunky more expensive QMS at other Pharma companies, Qualio was a breath of fresh air. Pros The workflows are very intuitive and with basic training a new user can navigate very easily. Cons There is huge potential within Qualio to add on things like calibration management or Internal audits management. So it would be great to see additional modules / use cases added. The ability to integrate with other systems is not very visible. Reason for choosing Qualio Cost and implementation time was way better than competitors. Review Source Response from Qualio February 15, 2022 Hi Gareth, thank you for your review and we're glad to hear Qualio has been efficient and easy to use thus far! We appreciate this insightful feedback and have shared with our product team. BS Bastien S. Production lead Medical Devices Used the software for: 6-12 months ### "Qualio for the win !" January 27, 2022 5.0 We transitioned from a paper qms to Qualio and we save so much time for archiving, tracking and finding documents ! It is also much more easy and efficient to update documents. Pros Very nice users interface Easy to use contains mostly everything we need for an eQMS review and approval process flows well Cons \- it would be nice if the NCR and CAPA module could be linked to in documents (hyperlink) - Currently the comments can only be placed at the end of each document section, however if a section is long it is not the most efficient way to put comment. Comment applicable directly to the text would be ideal. Review Source Response from Qualio February 2, 2022 Bastien, we love to hear that you were able to successfully transition from paper to Qualio's eQMS! We appreciate the detailed feedback and have passed this along to our product team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.