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Next4biz CSM is an easy to use ticketing solution with workflows and process management features. You can design separate workflows for different types of tickets. The corresponding workflow will be initiated depending on the ticket category, priority or any other attribute. Service levels and escalation hierarchies can also be defined. Next4biz has no-code design editors and customization tools. Users can design and change even interfaces and workflows without writing any line of code.
Provider
Next4biz
Located In
United States
Foundation
2006
Open API
No
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Live Online, In Person, Documentation, Webinars, Videos
Support
24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base
CSM module of Next4biz CRM & BPM suite is an omnichannel, AI powered, end to end customer service software. In addition to ticketing, It also provides custom workflows, forms and service levels.
Content Source: Next4biz CSM
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Next4biz CSM Reviews
Pros
In particular, it provides great convenience in multiple operations. Helps to reduce the daily intensity.
Thanks Mİ4BİZVery nice application and program. We thank those who made the program.
Very nice application and program. We thank those who made the program.
Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us.
Cons
There are problems in the program work during the day.
When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.
The system we used before switching to the Mi4biz system was quite difficult.
Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects.
"Mi4biz is great for businesses"
Overall: after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient
Pros: It is really user friendly, and detailed.
Cons: making it foolproof, made some of the porecesses longer than necessary
"User Friendly mi4biz"
Overall: mi4biz is very fast and user friendly. According to the company flows can be edited as desired. Support teams respond very quickly when we need help. in summary I would recommend to every company.
Pros: I can edit the flow without the need for software developers
Cons: Version update periods in terms of technological developments are too long
"One and half years of experience with MI4BIZ"
Overall: I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.
Pros: Their efforts to develop both their company and system against demands The approach adopted by the consultants and their willingness to help Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers It can be integrated with the software used in our own company In terms of price performance, it is one of the most suitable software programmes
Cons: When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.
"Opinion about Mi4biz"
Overall: MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.
Pros: Endless integration option, very fast...
Cons: No need for technical knowledge.........
"Comment"
Overall: We use it for every single customer contact for in and outbound issues and sales.
Pros: Easy to use UI Easy to use admin panel and configuration
Cons: reporting interface could be more functional
