Who Uses This Software?

We have customers from every sector (finance, retail, manufacturing, services, internet sites, shops, healthcare, councils etc.) by unique integration and customisation capabilities


Average Ratings

17 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Formalistech
  • www.formalistech.com
  • Founded 2006
  • Turkey

About Mi4biz

Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more.


Mi4biz Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Mi4biz Reviews Recently Reviewed!


One and half years of experience with MI4BIZ

Feb 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Their efforts to develop both their company and system against demands

The approach adopted by the consultants and their willingness to help

Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers

It can be integrated with the software used in our own company

In terms of price performance, it is one of the most suitable software programmes

Cons: When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.

Overall: I have been working at my current company for one and a half years and I use MI4BIZ's system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.

Mi4biz review

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros:

To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.

Cons: Degradation of out-of-control settings from the system after the update

Overall:

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system

have easy of use and user Friendly a program

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration

Cons: sometimes it has slow...no other negative detail

Overall: Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!

Opinion about Mi4biz

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Endless integration option, very fast...

Cons: No need for technical knowledge.........

Overall: MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.

Easy to use, user friendly

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can view all of your customer's information , complaints within the customers tab. It can integrate with other programmes.You don't need to have too much technical knowledge,User Friendly. Fast technical support.

Cons: Sometimes it can be very slow and some upgrades can last very long to develop.

Overall: Despite some cons I can suggest the programme for fast technical support.

Mi4biz Review

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very nice application and program. We thank those who made the program. We wish you continued success. Thanks M4BZVery nice application and program. We thank those who made the program. We wish you continued success. Thanks M4BZ. My favorite reports

Cons: no feature I don't like Thank you for your effort

Overall: Thank you for your effort

Four years experience with Mi4biz

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use. It has sms an email integration. Also we can integrate it with our banking system with some parts. Knowledge Base Management is very efficient for both customers and users.

Cons: Developing new features can last more than we expect.

Overall: SMS and mail integration made it easier to access customers from many channels.

User Friendly mi4biz

Feb 14, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros:

I can edit the flow without the need for software developers

Cons: Version update periods in terms of technological developments are too long

Overall: mi4biz is very fast and user friendly. According to the company flows can be edited as desired. Support teams respond very quickly when we need help. in summary I would recommend to every company.

Mostly recommandable

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use it for getting tickets from our customers .Very flexible. I really like the ease of use . Easy to understand steps.

Cons: Reporting could be better. It can have different reports and also it needs to have a authorization check flow.

friendly use

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros:

I can easily do my transactions thanks to the batch closing category

Cons:

There are problems in the program work during the day.

Overall:

In particular, it provides great convenience in multiple operations. helps to reduce the daily intensity

Mi4biz is great!

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fast, easy of use, easy task management, process management, knowledge base, no installation,SLA Management.

Cons: I didn't see any problem with Mi4biz....

About Mi4Biz

Feb 06, 2019
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is little easy to use. Very useful in terms of reporting. Self Service for Customers. Mi4Biz helps to Call Center for guidance.

Cons: I think, it's speed is not enough. Errors are frequently encountered. The process takes some time.

Comment

Feb 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use UI

Easy to use admin panel and configuration

Cons: reporting interface could be more functional

Overall: We use it for every single customer contact for in and outbound issues and sales.

Fast and Fabolous

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Speed, Easy to Access, Notification.....

Cons: I didn't encounter any issue with Mi4biz

Customer focus

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

User Friendly

Process Management

Self Managed Customer Interface

Customer Issue Tracking

Call Center Guidance

Integration with Call Center

Advanced Incident Management

SMS Integration

Mobil Access

Cons: running slowly from time to timec

late turns

Overall: Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!

Capterra loader

Mi4biz is great for businesses

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is really user friendly, and detailed.

Cons: making it foolproof, made some of the porecesses longer than necessary

Overall: after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient

Great Contact Channel Platform

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Interface, Notifications, Fast.

Cons: I can sa no feature that I like least...