--- title: "Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134081/Escapia/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Escapia 4.6 (186) [View alternatives](https://www.capterra.com/p/134081/Escapia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Escapia Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews DK David K OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “They improved the product continually and made it easier to communicate with guests, manage our operations, and overall were the software we thought was the best bang for the buck on the market currently.“ February 6, 2026 BD Ben D PartnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. “ May 26, 2025 SM Shay M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert.“ February 26, 2025 MG Mika G Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult.“ February 1, 2025 CS Charlotte S Customer RelationsLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Escapia is streamline, efficient & covers all the bases for interaction, follow up, & data control.“ February 4, 2025 AS Angie S Hospitality and Growth Strategies Dept. ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved.“ February 21, 2025 MG Mika G Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They are beginning to bridge the gap with AirBnB which is very exciting and also link nicely to softwares we use such as Breezeway.“ February 1, 2025 CV Charline V ownerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Escapia does not let 3rd parties integrate, they don't have an open API“ February 16, 2025 ## Showing most helpful reviews Showing 1-25 of 186 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: Less than 1 year ### "Great people, great product, great value." February 12, 2026 5.0 I was super appreciative of our interactions with the staff at Escapia. Top notch, good people, who really went above and beyond. Pros The onboarding process was very thorough, it has all the features I needed and wanted, and support was responsive and helpful at every turn. They improved the product continually and made it easier to communicate with guests, manage our operations, and overall were the software we thought was the best bang for the buck on the market currently. Cons The interface is still growing and they are transitioning from an older system to a newer system, which makes some aspects of the software a little harder to navigate. Review Source R Reviewer Digital Marketing & Communications Manager | Auckland Body Corp | Bayleys Used the software for: 3-5 years ### "Best PM Software" September 27, 2018 5.0 Pros Very easy to understand and cost effective. Each module has a unique ability to help hospitality business. Cons The time it takes to learn or understand the software. however the CSR team is good and always supportive Review Source R Reviewer Partner Used the software for: 3-5 years ### "Escapia provides an excellent tool for property managers! " May 28, 2025 5.0 Escapia is an excellent product and provides exceptional value for the cost. The technical support team are efficient, knowledgable and very professional. Pros Feature rich and stable platform. Phone technical support is excellent. Escapia provides excellent value for the cost. Cons Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. Integrations should be seamless and not problematic for users. Review Source Verified Reviewer CEO Used the software for: 1-3 years ### "Medicore Software In A Sea Of Mediocrity" December 12, 2019 3.0 Pros Tries very hard to be an all in one solution, direct integration with HomeAway/VRBO, good customer support, the team is clearly working hard on improvements but it's a bit like trying to push a dinosaur up a hill. Cons Very disjointed, I often refer to it as frankenstein because it feels like all the modules were poorly connected together. Does not have an open API so integration with other systems is limited. Overall the software is very old and outdated and while improvements are on the horizon, they are coming slowly and in the meanwhile my patience is running out. Review Source R Reviewer Partner Used the software for: 3-5 years ### "Great PM software" May 16, 2025 5.0 Holly is probably my favorite part and her help and availibilty is phenomal. Excited about the road map and where things are headed. Pros The ease of use and familiarity with it. They are iterating again which is great. It ties in with the all Expedia products well and new software typically picks Escapia as one of the first PM management systems that they will API with. Cons Like a lot of legacy software it has some bolt on feel to it, but they are starting to iterate and the road map looks great. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Great robust product with good support" May 29, 2025 5.0 Pros Robust system, always continuing to add new features and continue development. Training and account management support is excellent. Cons Not a complete all-in one tool, still need some add on apps for task management. Some issues with API websites and should have better options for module websites. Review Source R Reviewer Management Used the software for: 3-5 years ### "Management" March 12, 2025 5.0 Our overall experience has been great. Ease in working with them to learn the programs, ease in curing any problems which have been minor ones, very responsive to a call for assistance and fair pricing. Pros Escapia is extremely user friendly. If a question occurs it is easily researched in the tutorials and always a quick answer if we need to call in for assistance. We also appreciate the willingness of Escapia in listening to the customer and trying to blend in our needs to the programs. We are very satisfied. Cons We do not have much to add here as over all we are quite happy. Review Source R Reviewer Owner Operator Used the software for: 3-5 years ### "Escapia Review from Property Manager Perspective" February 3, 2025 5.0 Overall my experience with Escapia has been a very positive one and I am glad that we chose them as our Property Management System. I would recommend them to those in the Vacation Rental Industry. MG Pros Having worked with many Property Management Systems over the years, they all have their upsides and downsides. Being a small business owner and having to learn the majority of the 'nuts and bolts' in Escapia in order to run the business I will outline a few that I like about Escapia. Accounting/Trust Accounting - This software is excellent (generally) for accounting and keeping proper Trust accounting. May not be the prettiest interface, but it is very functional and solid once learned how to use. Integration/API/Etc. - Escapia connects with VRBO seamlessly which is our largest source of bookings and very well with our website which is our second largest source or bookings. They are beginning to bridge the gap with AirBnB which is very exciting and also link nicely to softwares we use such as Breezeway. Support - Sign of a good product is that you generally do not need to use support which is largely the case. When support is needed, it is generally very good especially the Australia and New Zealand based support which I often get being in Hawaii. Tier 2 support often takes a long time to hear back from. Star Employees - I would like to point out in addition to Australia and New Zealand based support previously mentioned a few employees that have stood out. \[sensitive content hidden\] in Accounting is fantastic and has helped me out of binds many times. Our account manager \[sensitive content hidden\] has been great and always gets us answers and keeps us abreast of advancements in the software. \[sensitive content hidden\] our software training person is always patient and kind with teaching us new things and best practices for those we already use. All should be commended for their service. MG Cons There are sometimes 'glitches' in the software that take time to fix. Generally they are fixed in a timely manner, but others they are not. Other disappointing thing is that often we the client have to go back and remedy these issues even though we are not the cause of them. I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult. MG Review Source R Reviewer Admin Manager Used the software for: 3-5 years ### "Escapia is very reliable" February 21, 2025 5.0 We have used it since 2006, and so far we have not had any complaint. Pros the easy way to work, and accurancy on numbers Cons The owner's Statements allow only two email addresses to send correspondence to, we need more sometimes. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Director of Operations" January 29, 2025 5.0 The overall experience is positive, as it efficiently gets the job done, improvements are constantly being made and any questions are always promptly addressed. Pros Escapia is user-friendly, featuring intuitive drop-down menus and robust search capabilities. It seamlessly integrates with numerous industry partners, simplifying the integration process. Additionally, Escapia values client feedback, implementing impactful changes to enhance efficiency and productivity. Cons Some features feel outdated, but many, including reporting, are actively being improved. Review Source R Reviewer Cleaning Service owner Used the software for: 3-5 years ### "Easy to use" February 26, 2025 5.0 Wish there was an app we could use. It’s difficult sometimes to pull up web based screen and get the info needed on a phone. Pros Gives good basic information. Easy to use. Cons It would be nice if when changes happen on a reservation such as dates that the housekeeper assigned gets an email. And when a reservation is made, the assigned housekeeper gets an email. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Would Shop Again! A+++++" February 13, 2024 5.0 I am overall very pleased with Escapia. Having used multiple platforms over my career in the vacation rental management industry, Escapia has been the easiest to navigate and the most user friendly. We always receive speedy follow up to any issues that might arise or for any questions we might have, and I have always felt supported. And, I greatly value and appreciate Escapia's desire to continually improve on and add to their offerings. 10 out of 10! Pros Setup/Distribution was easier than anticipated. Our reps took great care in getting us up to speed on integrating and using the software. The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support. Cons This isn't necessarily a "Con", but in Escapia's efforts to update/upgrade and offer new user functions, we were momentarily "down" often, which I attribute to upgrades being made to the system. Once these were completed however, we did not have any issues. Review Source R Reviewer Controller Used the software for: 3-5 years ### "Excellent PMS but needs modernizing" March 15, 2022 4.0 We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well. Pros The accounting, housekeeping and work order modules are incredibly well designed. Cons The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "First National Phillip Island" September 17, 2024 4.0 Overall very efficient and adaptable to our needs, easy to use and to teach to staff. Customer service is quick and efficient. The updated connection to the Platforms (Escapia Connect) is efficient and fast to upload properties and connect (this could be a little more efficient- we load all the information in the New Units page, then we have to correct it in Escapia Connect manually, e.g. the Amenities - Internet/WiFi, bed configuration, parking. Trying to teach staff how to do these processes is quite complicated. The new Communication page is good but should have a 'SENT' window so you can see what messages / emails have been sent out as well. The ongoing development of the system is also positive. Pros The software is adaptable to our needs, and the follow up customer service is amazing. We love the new Escapia Connect being integrated through Escapia, that makes it so quick to connect to the platforms. Cons 1\. Some reports that we would find useful, in particular to the rates, are not easily available 2. Uploading vendor invoices at end of month for owners not efficient Review Source R Reviewer Owner Used the software for: 1-3 years ### "Review for Escapia" March 13, 2024 5.0 Escapia is simply fantastic! As someone who relies heavily on vacation rental management software, I can confidently say that Escapia exceeds expectations. Its user-friendly interface makes managing properties a breeze, and the robust features ensure seamless booking and communication with guests. The customer support team is incredibly responsive and helpful, always ready to assist with any queries or issues. With Escapia, I can focus on delivering exceptional experiences to my guests, knowing that my property management needs are in capable hands. Highly recommend it to anyone in the vacation rental industry! Pros Customer service. I give them five-stars all day long. Super helpful, supportive and go above and beyond to help solve any issue you may have. User friendly, easy to navigate. Cons The only con I would like to mention is the amount of time it takes for new units to pull and go live. Review Source R Reviewer Owner Manager Used the software for: Less than 1 year ### "Learning and growing with Escaipia" April 28, 2025 5.0 Excellent. We have had very positive experiences with the support team and company in general. Pros The dashboards and customer interaction on the site are great tools. We are working to fully integrate Escapia into our business. Cons No real complaints. We are still learning the system. All issues we have had, are usually resolved quickly by the support team. Review Source R Reviewer Reservations and Admin Used the software for: 1-3 years ### "LOVE Escapia!" February 20, 2025 5.0 We love the software and enjoy all the constant updates that Escapia's team continues to make while enhancing our use experience. Pros The support at Escapia is beyond exceptional. Everyone I've ever spoken to has been very helpful. Cons Nothing but positive! Everything within Escapia is well designed and even though our small business doesn't utilize some functions, Escapia provides a number of great resources Review Source R Reviewer Property Manager Used the software for: 1-3 years ### "Property Manager's main tool to keep from pulling your hair out!" February 26, 2025 5.0 Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert. Pros It keeps all rentals in one place and easy to made adjustments Cons There are so many features it takes time to learn it. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Very robust platform" January 22, 2025 5.0 Very well. Transition team was very helpful during the migration phase. Pros It offers the complete package to operate my business. Cons Some processes were manual during the migration process that was very time consuming. Review Source R Reviewer Principal Used the software for: 3-5 years ### "Essential Software for Vacation Rentals" March 1, 2024 4.0 Escapia has evolved over the years, so much so, that I believe we stuck with the right software and appreciate how modules have been updated and improved. Still more to go in my opinion but it is making my job easier as time goes by. Thank you. Pros Support Team is outstanding - friendly, efficient and patient saints! Cons Inflexible in certain areas. We have had to make accommodations to the software in order to satisfy our business model: (i.e. when it comes to managing 30 day rentals, the calendars and rates need to be closely monitored; we pay our internal reservations a commission based on rent revenue and had to devise a way to track this over and above 3rd party agent commissions; we have policies that differ by property and some functionality must be universal for all properties. Review Source R Reviewer Accounting Manager Used the software for: 3-5 years ### "Great software for PM's of all sizes" February 15, 2024 5.0 Escapia made setup super easy and has always provided great support while keeping the cost affordable. They continue to release new features and products annually to assist property managers. Pros Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software. The integration with many channel partners allows us to maximize our properties exposure and secure the best renters. Cons It would be nice to have the ability to customize some reports. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Vacation Rental Software" February 16, 2023 5.0 The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc... Pros The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc... Cons Integration from one software to another is never easy, but this process was at least manageable. Review Source R Reviewer President Used the software for: 3-5 years ### "Escapia user review" February 28, 2024 5.0 It's a robust software that covers all the bases. Great reports and overall very user friendly. Pros Very user friendly. Training new employee is so simple with all the tools available. Cons We'd like a better a communication hub that has better notification when inquiries come in. Also be able to respond via multiple platforms, like texting. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Amazing Software " February 22, 2024 5.0 Absolutely LOVE this software!!! It was a game changer for me! Pros I love how it streamlined my vacation rental business. The best part for me other than how much easier it made it for me to run my business is the customer service. They are always very friendly and very knowledgeable. They are wonderful at walking you through your problem without making you feel like you are wasting their time. This software was a game changer for me. Cons The calendar is hard to read for me due to it being so small Review Source R Reviewer Founder/Owner Used the software for: 3-5 years ### "Escapia is a staple PMS in the VR industry!" November 1, 2022 5.0 Very positive - would recommend any PM looking to have 20+ properties to consider. Pros I have used Escapia for over 8 years now (as of 2022). I love the escrow accounting side of things paired with reservation/calendar management. Escapia is easy to use once you learn the software and offers a multitude of reports/setup options to customize things the way you need. Cons I wish Escapia would integrate with more 3rd party tech companies and not have so much of a closed API feed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.