# Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134081/Escapia/reviews --- Escapia 4.6 (186) [View alternatives](https://www.capterra.com/p/134081/Escapia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Escapia Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews DK David K OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “They improved the product continually and made it easier to communicate with guests, manage our operations, and overall were the software we thought was the best bang for the buck on the market currently.“ February 6, 2026 BD Ben D PartnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. “ May 26, 2025 CL Cathy L CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “We also value the many integrations available to help us take advantage of as many OTA's as possible.“ May 24, 2025 SN Sarah N General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Some issues with API websites and should have better options for module websites.“ May 27, 2025 SM Shay M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert.“ February 26, 2025 MG Mika G Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult.“ February 1, 2025 CS Charlotte S Customer RelationsLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Escapia is streamline, efficient & covers all the bases for interaction, follow up, & data control.“ February 4, 2025 AS Angie S Hospitality and Growth Strategies Dept. ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved.“ February 21, 2025 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use B(N Bharath (BEN) N. Digital Marketing & Communications Manager | Auckland Body Corp | Bayleys Real Estate Used the software for: 2+ years ### "Best PM Software" September 25, 2018 5.0 Pros Very easy to understand and cost effective. Each module has a unique ability to help hospitality business. Cons The time it takes to learn or understand the software. however the CSR team is good and always supportive Review Source NG Narene G. Principal Licensee Real Estate Used the software for: 2+ years ### "Happy Client" February 13, 2025 5.0 My experience started rocky but I am very happy with Escapia and the team that work with it and my business. Pros I like that the team are always working to improve the product so that it works best for our needs. I love that we can link other providers to our same calendar Cons I don't feel that Escapia works well on the phone, it would be awesome to have it as an app, which I feel would be much more user friendly. Alternatives considered [Console Cloud](https://www.capterra.com/p/118570/Console-Cloud/) Reason for choosing Escapia I stuck with the Yes Bookit team as I had a good relationship with them. Console Cloud wasn't ready for Holiday Management yet Review Source Response from Escapia February 17, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "Medicore Software In A Sea Of Mediocrity" December 11, 2019 3.0 Pros Tries very hard to be an all in one solution, direct integration with HomeAway/VRBO, good customer support, the team is clearly working hard on improvements but it's a bit like trying to push a dinosaur up a hill. Cons Very disjointed, I often refer to it as frankenstein because it feels like all the modules were poorly connected together. Does not have an open API so integration with other systems is limited. Overall the software is very old and outdated and while improvements are on the horizon, they are coming slowly and in the meanwhile my patience is running out. Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/)[Streamline](https://www.capterra.com/p/89552/Streamline/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Review Source JE Jessica E. Operations Manager Hospitality Used the software for: 2+ years ### ""Exceptional Support and Service: A Positive Experience with Responsive Client Rep"" February 18, 2025 5.0 Overall, the experience has been very positive. Support has always been incredibly helpful, and our client representative has been outstanding—always responsive and reliable for years! Pros The ease of use, particularly the global search function, is the most frequently used and favorite feature. Cons The reporting feature is slow and struggles to pull large amounts of historical data at once. A simple addition, like the ability to email vendors an AP report, would be a valuable improvement. Review Source Response from Escapia February 19, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. CA Carla A. Vacation Property Management - Owner Real Estate Used the software for: 2+ years ### "Escapia customer for years... and happy to continue." January 17, 2025 5.0 Our company was one of the original Escapia customers. We have used the platform for years and have grown with the software. Escapia is an essential part of our business success. Pros Escapia provides a platform that touches all aspects of our rental management business. I like the integration with business solution partners and knowledgable customer service. Cons The only challenge with Escapia is occasional software updates that may affect functionality and existing data. Otherwise, no isses. Switched from [Vacation RentPro](https://www.capterra.com/p/92701/Vacation-RentPro/) Our company was growing, so we needed more features than Vacation RentPro provided. Review Source Response from Escapia January 21, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SA Sahra A. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Director of Operations" January 28, 2025 5.0 The overall experience is positive, as it efficiently gets the job done, improvements are constantly being made and any questions are always promptly addressed. Pros Escapia is user-friendly, featuring intuitive drop-down menus and robust search capabilities. It seamlessly integrates with numerous industry partners, simplifying the integration process. Additionally, Escapia values client feedback, implementing impactful changes to enhance efficiency and productivity. Cons Some features feel outdated, but many, including reporting, are actively being improved. Review Source Response from Escapia January 30, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. MG Mika G. Owner Operator Hospitality Used the software for: 2+ years ### "Escapia Review from Property Manager Perspective" February 1, 2025 5.0 Overall my experience with Escapia has been a very positive one and I am glad that we chose them as our Property Management System. I would recommend them to those in the Vacation Rental Industry. MG Pros Having worked with many Property Management Systems over the years, they all have their upsides and downsides. Being a small business owner and having to learn the majority of the 'nuts and bolts' in Escapia in order to run the business I will outline a few that I like about Escapia. Accounting/Trust Accounting - This software is excellent (generally) for accounting and keeping proper Trust accounting. May not be the prettiest interface, but it is very functional and solid once learned how to use. Integration/API/Etc. - Escapia connects with VRBO seamlessly which is our largest source of bookings and very well with our website which is our second largest source or bookings. They are beginning to bridge the gap with AirBnB which is very exciting and also link nicely to softwares we use such as Breezeway. Support - Sign of a good product is that you generally do not need to use support which is largely the case. When support is needed, it is generally very good especially the Australia and New Zealand based support which I often get being in Hawaii. Tier 2 support often takes a long time to hear back from. Star Employees - I would like to point out in addition to Australia and New Zealand based support previously mentioned a few employees that have stood out. \[sensitive content hidden\] in Accounting is fantastic and has helped me out of binds many times. Our account manager \[sensitive content hidden\] has been great and always gets us answers and keeps us abreast of advancements in the software. \[sensitive content hidden\] our software training person is always patient and kind with teaching us new things and best practices for those we already use. All should be commended for their service. MG Cons There are sometimes 'glitches' in the software that take time to fix. Generally they are fixed in a timely manner, but others they are not. Other disappointing thing is that often we the client have to go back and remedy these issues even though we are not the cause of them. I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult. MG Review Source Response from Escapia February 3, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. BD Ben D. Partner Hospitality Used the software for: 2+ years ### "Escapia provides an excellent tool for property managers! " May 26, 2025 5.0 Escapia is an excellent product and provides exceptional value for the cost. The technical support team are efficient, knowledgable and very professional. Pros Feature rich and stable platform. Phone technical support is excellent. Escapia provides excellent value for the cost. Cons Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. Integrations should be seamless and not problematic for users. Review Source Response from Escapia May 28, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. DP Donna P. Management Hospitality Used the software for: 2+ years ### "Management" March 11, 2025 5.0 Our overall experience has been great. Ease in working with them to learn the programs, ease in curing any problems which have been minor ones, very responsive to a call for assistance and fair pricing. Pros Escapia is extremely user friendly. If a question occurs it is easily researched in the tutorials and always a quick answer if we need to call in for assistance. We also appreciate the willingness of Escapia in listening to the customer and trying to blend in our needs to the programs. We are very satisfied. Cons We do not have much to add here as over all we are quite happy. Review Source Response from Escapia March 12, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. LM Lanier M. Partner Real Estate Used the software for: 2+ years ### "Great PM software" May 14, 2025 5.0 Holly is probably my favorite part and her help and availibilty is phenomal. Excited about the road map and where things are headed. Pros The ease of use and familiarity with it. They are iterating again which is great. It ties in with the all Expedia products well and new software typically picks Escapia as one of the first PM management systems that they will API with. Cons Like a lot of legacy software it has some bolt on feel to it, but they are starting to iterate and the road map looks great. Review Source Response from Escapia May 16, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. TM Tim M. Manager Owner Hospitality Used the software for: 2+ years ### "Beachfront Rentals Dauphin Island" January 28, 2025 5.0 Excellent due to interface, automation abilities, and accounting. Pros Accounting is a breeze. I just did 1099s for the entire year in an hour. Integration with VRBO is a big plus. Cons Photos must be taken horizontally or they get turned. I would like to be able to take vertical pictures for hallways, etc. Alternatives considered [Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/) Reason for choosing Escapia I tried them, they were still on a DOS based system. Review Source Response from Escapia January 30, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. JP Jamie P. CEO Real Estate Used the software for: 2+ years ### "Would Shop Again! A+++++" February 12, 2024 5.0 I am overall very pleased with Escapia. Having used multiple platforms over my career in the vacation rental management industry, Escapia has been the easiest to navigate and the most user friendly. We always receive speedy follow up to any issues that might arise or for any questions we might have, and I have always felt supported. And, I greatly value and appreciate Escapia's desire to continually improve on and add to their offerings. 10 out of 10! Pros Setup/Distribution was easier than anticipated. Our reps took great care in getting us up to speed on integrating and using the software. The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support. Cons This isn't necessarily a "Con", but in Escapia's efforts to update/upgrade and offer new user functions, we were momentarily "down" often, which I attribute to upgrades being made to the system. Once these were completed however, we did not have any issues. Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Escapia Mainly because at the time of purchase we were soley advertising on VRBO and Escapia was an easy transition. The ease of use/setup compared to alternative products we were reviewing made Escapia a no-brainer. Review Source GG Gerardo G. Controller Hospitality Used the software for: 2+ years ### "Excellent PMS but needs modernizing" March 12, 2022 4.0 We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well. Pros The accounting, housekeeping and work order modules are incredibly well designed. Cons The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/) Reason for choosing Escapia Escapia offered better support and it was a more natural step up for FRS users. Review Source MK Matt K. Reservationist Leisure, Travel & Tourism Used the software for: 1-2 years ### "A solid property management tool" February 11, 2025 5.0 I think it’s a fantastic program that allows us to make sure we have all the info about our guests in one place. I would love to see an update to the forms so it feels more up to date. Pros I love the ability to manage communications through text or email. The integrations with Airbnb and bro are very well done. Also, it’s very reliable and hardly ever down. Cons The overall feel of the software feels dated. It feels like using software from the 90s. I also do not like that ‘add note’ function doesn’t always work. My teammates and I rely on the notes when dealing with problem guests and we need all the information to be saved correctly the first time without having to go to the communications tab. I don’t like how long it takes to find a particular guest in the communications tab. It feels like you have to wait 10 seconds or so just to see no results. Review Source Response from Escapia February 12, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. CC Cayce C. CEO Real Estate Used the software for: 2+ years ### "Great product" January 29, 2025 5.0 Pros Ease of use, fast, reliable. Great integration with VRBO. Fantastic customer support. Cons Would be good to get a heads up on outages before we figure them out. Review Source Response from Escapia January 30, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SM Shay M. Property Manager Real Estate Used the software for: 1-2 years ### "Property Manager's main tool to keep from pulling your hair out!" February 26, 2025 5.0 Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert. Pros It keeps all rentals in one place and easy to made adjustments Cons There are so many features it takes time to learn it. Review Source Response from Escapia February 26, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. KK KEVIN K. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Fantastic software that has helped us grow from 1 vacation rental to 80" July 17, 2024 5.0 Excellent product for the money! I've been a user since 2009 and Escapia has always been at the core of our business software. I wouldn't entertain moving to any other platform. Pros Ease of use. Makes accounting for owner statements a breeze. Cons Nothing, every feature we use seems to work well. Review Source Response from Escapia July 26, 2024 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. JB James B. Manager Hospitality Used the software for: 2+ years ### "Best Part of Escapia is the Team" April 2, 2024 5.0 Pros The best part about Escapia is the team; all of the Client Solutions Team managers are great! Special shout out to \[sensitive content hidden\] who is always attentive to my business needs and in front of any potential problems. I cannot speak highly enough. Cons No complaints. I do wish the connectivity to certain sites was a bit better but that is rapidly improving. Review Source MB Mandi B. Rental manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software" May 17, 2024 5.0 Pros Easy to use and set up! I have used many different reservation softwares and this is my favorite! Cons Rate manager changes, and the ability to book multiple units for the same group in a faster way. Review Source LP Lori P. Executive administrator Leisure, Travel & Tourism Used the software for: 2+ years ### "Escapia works great for me" May 10, 2024 5.0 Escapia is user friendly, support is always helpful. Pros The \[sensitive content hidden\] of Princeville Vacations purchased and pays for escapia. I do not know what the fees are that he pays. Cons So far it is up to date the "Rates Manager" is a huge improvement Review Source JS Jeremy S. Principal Real Estate Used the software for: 2+ years ### "Essential Software for Vacation Rentals" February 28, 2024 4.0 Escapia has evolved over the years, so much so, that I believe we stuck with the right software and appreciate how modules have been updated and improved. Still more to go in my opinion but it is making my job easier as time goes by. Thank you. Pros Support Team is outstanding - friendly, efficient and patient saints! Cons Inflexible in certain areas. We have had to make accommodations to the software in order to satisfy our business model: (i.e. when it comes to managing 30 day rentals, the calendars and rates need to be closely monitored; we pay our internal reservations a commission based on rent revenue and had to devise a way to track this over and above 3rd party agent commissions; we have policies that differ by property and some functionality must be universal for all properties. Review Source CG Cristina G. Operations Manager Hospitality Used the software for: 2+ years ### "Escapia Review 2024" February 22, 2024 5.0 Our overall experience has been a good one. I know there will always be hiccups along the way, but being able to reach out to a responsive support team is critical. So if it wasn't for the Escapia support team coming to the rescue during those times, my rating would probably not be as good. Pros Easy to use and customer support is awesome and agents have always been professional and kind. Cons Over the last 2 years, I've learned a lot of different features in Escapia but learned new things along the way. Review Source KZ Katie Z. Director of Operations Real Estate Used the software for: 2+ years ### "Great Software for Vacation Rental Business" June 3, 2021 5.0 Great software for a small to medium sized vacation rental business! Pros Switching from our old PMS was handled very well by the implementation staff and we are so glad we made the move! The most important part to our decision to switch was the integration with VRBO/Homeaway and bring able to work with a website host/digital marketing agency that understands our PMS. Cons The service order module is not set up well for how we run our maintenance staff. Our staff is not able to enter a task assigned to a unit number with an amount of time associated with it, that we can then transfer to an owner statement to be charged. There are too many fields that need to be filled out and it just doesn't make sense for us. Review Source HP Hayley P. Vacation Planner Hospitality Used the software for: 2+ years ### "Best Overall Management Software" June 27, 2017 5.0 It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes. Pros So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very easy. The quick quote feature is fabulous as you can pick a home in the drop down menu and apply any filter and discounts that you already have up to any home easily. Web based is a very huge bonus because you are able to view any information on any device no matter where you are. The software also links up to many other sites so linking and sharing homes and rates is as easy as clicking a button and everything feeds right over. The quick search button at the top makes it very easy to find reservations that are valid or cancelled without having to use many steps. Cons When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes. Review Source tM trent M. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Escapia user review" February 27, 2024 5.0 It's a robust software that covers all the bases. Great reports and overall very user friendly. Pros Very user friendly. Training new employee is so simple with all the tools available. Cons We'd like a better a communication hub that has better notification when inquiries come in. Also be able to respond via multiple platforms, like texting. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Wanted more support and stronger accounting. 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