--- title: "Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134081/Escapia/reviews/" page_type: "reviews" language: "en" --- Escapia 4.6 (186) [View alternatives](https://www.capterra.com/p/134081/Escapia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Escapia Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews DK David K OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “They improved the product continually and made it easier to communicate with guests, manage our operations, and overall were the software we thought was the best bang for the buck on the market currently.“ February 6, 2026 BD Ben D PartnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. “ May 26, 2025 SM Shay M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert.“ February 26, 2025 MG Mika G Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult.“ February 1, 2025 CS Charlotte S Customer RelationsLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Escapia is streamline, efficient & covers all the bases for interaction, follow up, & data control.“ February 4, 2025 AS Angie S Hospitality and Growth Strategies Dept. ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved.“ February 21, 2025 MG Mika G Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They are beginning to bridge the gap with AirBnB which is very exciting and also link nicely to softwares we use such as Breezeway.“ February 1, 2025 CV Charline V ownerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Escapia does not let 3rd parties integrate, they don't have an open API“ February 16, 2025 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use B(N Bharath (BEN) N. Digital Marketing & Communications Manager | Auckland Body Corp | Bayleys Real Estate Used the software for: 2+ years ### "Best PM Software" September 25, 2018 5.0 Pros Very easy to understand and cost effective. Each module has a unique ability to help hospitality business. Cons The time it takes to learn or understand the software. however the CSR team is good and always supportive Review Source NG Narene G. Principal Licensee Real Estate Used the software for: 2+ years ### "Happy Client" February 13, 2025 5.0 My experience started rocky but I am very happy with Escapia and the team that work with it and my business. Pros I like that the team are always working to improve the product so that it works best for our needs. I love that we can link other providers to our same calendar Cons I don't feel that Escapia works well on the phone, it would be awesome to have it as an app, which I feel would be much more user friendly. Alternatives considered [Console Cloud](https://www.capterra.com/p/118570/Console-Cloud/) Reason for choosing Escapia I stuck with the Yes Bookit team as I had a good relationship with them. Console Cloud wasn't ready for Holiday Management yet Review Source Response from Escapia February 17, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "Medicore Software In A Sea Of Mediocrity" December 11, 2019 3.0 Pros Tries very hard to be an all in one solution, direct integration with HomeAway/VRBO, good customer support, the team is clearly working hard on improvements but it's a bit like trying to push a dinosaur up a hill. Cons Very disjointed, I often refer to it as frankenstein because it feels like all the modules were poorly connected together. Does not have an open API so integration with other systems is limited. Overall the software is very old and outdated and while improvements are on the horizon, they are coming slowly and in the meanwhile my patience is running out. Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/)[Streamline](https://www.capterra.com/p/89552/Streamline/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Review Source JE Jessica E. Operations Manager Hospitality Used the software for: 2+ years ### ""Exceptional Support and Service: A Positive Experience with Responsive Client Rep"" February 18, 2025 5.0 Overall, the experience has been very positive. Support has always been incredibly helpful, and our client representative has been outstanding—always responsive and reliable for years! Pros The ease of use, particularly the global search function, is the most frequently used and favorite feature. Cons The reporting feature is slow and struggles to pull large amounts of historical data at once. A simple addition, like the ability to email vendors an AP report, would be a valuable improvement. Review Source Response from Escapia February 19, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. BD Ben D. Partner Hospitality Used the software for: 2+ years ### "Escapia provides an excellent tool for property managers! " May 26, 2025 5.0 Escapia is an excellent product and provides exceptional value for the cost. The technical support team are efficient, knowledgable and very professional. Pros Feature rich and stable platform. Phone technical support is excellent. Escapia provides excellent value for the cost. Cons Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. Integrations should be seamless and not problematic for users. Review Source Response from Escapia May 28, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SA Sahra A. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Director of Operations" January 28, 2025 5.0 The overall experience is positive, as it efficiently gets the job done, improvements are constantly being made and any questions are always promptly addressed. Pros Escapia is user-friendly, featuring intuitive drop-down menus and robust search capabilities. It seamlessly integrates with numerous industry partners, simplifying the integration process. Additionally, Escapia values client feedback, implementing impactful changes to enhance efficiency and productivity. Cons Some features feel outdated, but many, including reporting, are actively being improved. Review Source Response from Escapia January 30, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. MG Mika G. Owner Operator Hospitality Used the software for: 2+ years ### "Escapia Review from Property Manager Perspective" February 1, 2025 5.0 Overall my experience with Escapia has been a very positive one and I am glad that we chose them as our Property Management System. I would recommend them to those in the Vacation Rental Industry. MG Pros Having worked with many Property Management Systems over the years, they all have their upsides and downsides. Being a small business owner and having to learn the majority of the 'nuts and bolts' in Escapia in order to run the business I will outline a few that I like about Escapia. Accounting/Trust Accounting - This software is excellent (generally) for accounting and keeping proper Trust accounting. May not be the prettiest interface, but it is very functional and solid once learned how to use. Integration/API/Etc. - Escapia connects with VRBO seamlessly which is our largest source of bookings and very well with our website which is our second largest source or bookings. They are beginning to bridge the gap with AirBnB which is very exciting and also link nicely to softwares we use such as Breezeway. Support - Sign of a good product is that you generally do not need to use support which is largely the case. When support is needed, it is generally very good especially the Australia and New Zealand based support which I often get being in Hawaii. Tier 2 support often takes a long time to hear back from. Star Employees - I would like to point out in addition to Australia and New Zealand based support previously mentioned a few employees that have stood out. \[sensitive content hidden\] in Accounting is fantastic and has helped me out of binds many times. Our account manager \[sensitive content hidden\] has been great and always gets us answers and keeps us abreast of advancements in the software. \[sensitive content hidden\] our software training person is always patient and kind with teaching us new things and best practices for those we already use. All should be commended for their service. MG Cons There are sometimes 'glitches' in the software that take time to fix. Generally they are fixed in a timely manner, but others they are not. Other disappointing thing is that often we the client have to go back and remedy these issues even though we are not the cause of them. I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult. MG Review Source Response from Escapia February 3, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. LM Lanier M. Partner Real Estate Used the software for: 2+ years ### "Great PM software" May 14, 2025 5.0 Holly is probably my favorite part and her help and availibilty is phenomal. Excited about the road map and where things are headed. Pros The ease of use and familiarity with it. They are iterating again which is great. It ties in with the all Expedia products well and new software typically picks Escapia as one of the first PM management systems that they will API with. Cons Like a lot of legacy software it has some bolt on feel to it, but they are starting to iterate and the road map looks great. Review Source Response from Escapia May 16, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SN Sarah N. General Manager Hospitality Used the software for: 2+ years ### "Great robust product with good support" May 27, 2025 5.0 Pros Robust system, always continuing to add new features and continue development. Training and account management support is excellent. Cons Not a complete all-in one tool, still need some add on apps for task management. Some issues with API websites and should have better options for module websites. Review Source Response from Escapia May 29, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. DP Donna P. Management Hospitality Used the software for: 2+ years ### "Management" March 11, 2025 5.0 Our overall experience has been great. Ease in working with them to learn the programs, ease in curing any problems which have been minor ones, very responsive to a call for assistance and fair pricing. Pros Escapia is extremely user friendly. If a question occurs it is easily researched in the tutorials and always a quick answer if we need to call in for assistance. We also appreciate the willingness of Escapia in listening to the customer and trying to blend in our needs to the programs. We are very satisfied. Cons We do not have much to add here as over all we are quite happy. Review Source Response from Escapia March 12, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. PF Peter F. President Hospitality Used the software for: 2+ years ### "Escapia work for us." February 22, 2024 5.0 We love how it's setup and streamlined and the ease of use aspect of it. Pros It had integration with VRBO and it's easy to use. Cons Partner reservations do not get put onto the Overdue Payments list. No guest reminder unless you use the Escapia contracts. Those will send daily reminders. Reason for choosing Escapia Escapia was integrated with Vacation Rental By \[sensitive content hidden\]. Switched from [Vacation RentPro](https://www.capterra.com/p/92701/Vacation-RentPro/) This product was integrated with Vacation Rental By \[sensitive content hidden\] so it made things easier. Review Source MB Melanie B. Director of Reservations Hospitality Used the software for: 2+ years ### "Solid Property Management Software with Excellent Trust Accounting" February 15, 2023 5.0 I have been using Escapia for 5 years now and overall it has saved us an incredible amount of hours we used to spend doing things manually. It does take a considerable amount of time to setup automations, owner contracts, etc. and just learn all the ins and outs in general. However, their implementation teams are extremely helpful and knowledgeable and they have great training articles and videos. Pros The trust accounting capabilities within the system has greatly improved the speed and accuracy in which we complete our month end accounting procedures, and also provides our owners with very detailed financial statements. Also their integration/mapping with Vrbo is second to none. Cons They are working on a lot of new features and improvements which is very exciting. However, sometimes they announce them way too early in my opinion and they should instead have a solid launch date to provide before announcing. Alternatives considered [Streamline](https://www.capterra.com/p/157491/AssetLabs-Streamline-License-Manager/)[Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) Reason for choosing Escapia Recommendations from colleagues, price, and distribution/integration with popular vacation rental booking sites. Switched from [RDPWin](https://www.capterra.com/p/2443/RDPWin/) RDP is quite antiquated and did not have good distribution to vacation rental booking sites. Review Source PG Paula G. Owner Real Estate Used the software for: 1-2 years ### "Review for Escapia" March 8, 2024 5.0 Escapia is simply fantastic! As someone who relies heavily on vacation rental management software, I can confidently say that Escapia exceeds expectations. Its user-friendly interface makes managing properties a breeze, and the robust features ensure seamless booking and communication with guests. The customer support team is incredibly responsive and helpful, always ready to assist with any queries or issues. With Escapia, I can focus on delivering exceptional experiences to my guests, knowing that my property management needs are in capable hands. Highly recommend it to anyone in the vacation rental industry! Pros Customer service. I give them five-stars all day long. Super helpful, supportive and go above and beyond to help solve any issue you may have. User friendly, easy to navigate. Cons The only con I would like to mention is the amount of time it takes for new units to pull and go live. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Escapia All the options that Escapia offered. The addition of \[sensitive content hidden\] statements and being a one stop shop for all management needs. Review Source LT Lorrie T. Cleaning Service owner Hospitality Used the software for: 2+ years ### "Easy to use" February 24, 2025 5.0 Wish there was an app we could use. It’s difficult sometimes to pull up web based screen and get the info needed on a phone. Pros Gives good basic information. Easy to use. Cons It would be nice if when changes happen on a reservation such as dates that the housekeeper assigned gets an email. And when a reservation is made, the assigned housekeeper gets an email. Review Source Response from Escapia February 26, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. JG Javier G. General Manager Hospitality Used the software for: 2+ years ### "Always improving! Must have STVR software" December 18, 2024 5.0 All positive. We aren't changing! Guest experiences are better because of software. Owner's reports and revenues are better because of escapia. In-office workflow is more efficient because of escapia. Pros It syncs perfectly with our largest producer of reservations; Vrbo! Cons The confusion between "jetted tub" and "hot tub" when posted on OTAs Review Source Response from Escapia December 19, 2024 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. CV Charline V. owner Hospitality Used the software for: 1-2 years ### "Extremely happe" February 16, 2025 5.0 Happy to have choosen Escapia. From intro to training, to follow up. They have been and are still there every step of the way. Continues training and new systems get implemented. Pros Customer support team is great! They still add on new features Cons Escapia does not let 3rd parties integrate, they don't have an open API Review Source Response from Escapia February 18, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SM Shay M. Property Manager Real Estate Used the software for: 1-2 years ### "Property Manager's main tool to keep from pulling your hair out!" February 26, 2025 5.0 Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert. Pros It keeps all rentals in one place and easy to made adjustments Cons There are so many features it takes time to learn it. Review Source Response from Escapia February 26, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. JG Jessica G. Owner and Principal Broker Real Estate Used the software for: 2+ years ### "Escapia is the best tool for our business from a field of imperfect tools" February 15, 2024 4.0 Overall it is the best vacation rental management software we found. There is no perfect VR software out there so we had to compromise. In the end we chose Escapia because the Trust Accounting is reliable and trustworthy and it has most of the functionality we need. Pros Trust Accounting is very trustworthy. Correspondence module is comprehensive. \[sensitive content hidden\]Statements are good. Reservation management has good work flow. Tech support is decent (though sometimes takes too long). Cons The new Rates Manager has fewer capabilities than the previous version. Correspondence doesn't allow uploads of PDFs so our 'letters' look glitchy. Alternatives considered [Streamline](https://www.capterra.com/p/157491/AssetLabs-Streamline-License-Manager/) Reason for choosing Escapia Trust Accounting was superior with Escapia. Review Source BB Becky B. Revenue Manager Hospitality Used the software for: 1-2 years ### "The ONLY software you need for Vacation Rentals! " September 2, 2021 5.0 This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us! Pros The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen. Cons We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it. Reason for choosing Escapia We choose Escapia because it was the full package. We knew this system would support our trust accounting and give us confidence in moving forward as our company was growing and making more and more reservations. Also, the Escapia team has invested with us. They didn't just give us the software and walk away. They stayed with us as we got up and running. They gave us the support we didn't even know we needed during a crazy year -2020! We couldn't run and grow our business without a PM system that we trusted and worked to help us grow. The Escapia team is listening to us with suggestions. Review Source HC Heather C. Accounting Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software for PM's of all sizes" February 14, 2024 5.0 Escapia made setup super easy and has always provided great support while keeping the cost affordable. They continue to release new features and products annually to assist property managers. Pros Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software. The integration with many channel partners allows us to maximize our properties exposure and secure the best renters. Cons It would be nice to have the ability to customize some reports. Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/)[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source JT John T. Owner Real Estate Used the software for: 2+ years ### "Vacation Rental Software" February 15, 2023 5.0 The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc... Pros The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc... Cons Integration from one software to another is never easy, but this process was at least manageable. Review Source tM trent M. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Escapia user review" February 27, 2024 5.0 It's a robust software that covers all the bases. Great reports and overall very user friendly. Pros Very user friendly. Training new employee is so simple with all the tools available. Cons We'd like a better a communication hub that has better notification when inquiries come in. Also be able to respond via multiple platforms, like texting. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Wanted more support and stronger accounting. Review Source NB Nicole B. Owner Real Estate Used the software for: 1-2 years ### "Amazing Software " February 21, 2024 5.0 Absolutely LOVE this software!!! It was a game changer for me! Pros I love how it streamlined my vacation rental business. The best part for me other than how much easier it made it for me to run my business is the customer service. They are always very friendly and very knowledgeable. They are wonderful at walking you through your problem without making you feel like you are wasting their time. This software was a game changer for me. Cons The calendar is hard to read for me due to it being so small Review Source BB Brittany B. Founder/Owner Hospitality Used the software for: 2+ years ### "Escapia is a staple PMS in the VR industry!" October 28, 2022 5.0 Very positive - would recommend any PM looking to have 20+ properties to consider. Pros I have used Escapia for over 8 years now (as of 2022). I love the escrow accounting side of things paired with reservation/calendar management. Escapia is easy to use once you learn the software and offers a multitude of reports/setup options to customize things the way you need. Cons I wish Escapia would integrate with more 3rd party tech companies and not have so much of a closed API feed. Review Source MM Michael M. Rental Manager Operations Support Leisure, Travel & Tourism Used the software for: 2+ years ### "Excapia is hands down a great software and company to use." April 2, 2024 5.0 Pros Ease of use. Technical support. Amazing staff. Cons My biggest challenge would be the lack of history it reports. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.