# Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134081/Escapia/reviews --- Escapia 4.6 (186) [View alternatives](https://www.capterra.com/p/134081/Escapia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Escapia Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews DK David K OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “They improved the product continually and made it easier to communicate with guests, manage our operations, and overall were the software we thought was the best bang for the buck on the market currently.“ February 6, 2026 BD Ben D PartnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. “ May 26, 2025 SM Shay M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert.“ February 26, 2025 MG Mika G Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult.“ February 1, 2025 CS Charlotte S Customer RelationsLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Escapia is streamline, efficient & covers all the bases for interaction, follow up, & data control.“ February 4, 2025 AS Angie S Hospitality and Growth Strategies Dept. ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved.“ February 21, 2025 MG Mika G Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They are beginning to bridge the gap with AirBnB which is very exciting and also link nicely to softwares we use such as Breezeway.“ February 1, 2025 CV Charline V ownerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Escapia does not let 3rd parties integrate, they don't have an open API“ February 16, 2025 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use B(N Bharath (BEN) N. Digital Marketing & Communications Manager | Auckland Body Corp | Bayleys Real Estate Used the software for: 2+ years ### "Best PM Software" September 25, 2018 5.0 Pros Very easy to understand and cost effective. Each module has a unique ability to help hospitality business. Cons The time it takes to learn or understand the software. however the CSR team is good and always supportive Review Source NG Narene G. Principal Licensee Real Estate Used the software for: 2+ years ### "Happy Client" February 13, 2025 5.0 My experience started rocky but I am very happy with Escapia and the team that work with it and my business. Pros I like that the team are always working to improve the product so that it works best for our needs. I love that we can link other providers to our same calendar Cons I don't feel that Escapia works well on the phone, it would be awesome to have it as an app, which I feel would be much more user friendly. Alternatives considered [Console Cloud](https://www.capterra.com/p/118570/Console-Cloud/) Reason for choosing Escapia I stuck with the Yes Bookit team as I had a good relationship with them. Console Cloud wasn't ready for Holiday Management yet Review Source Response from Escapia February 17, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "Medicore Software In A Sea Of Mediocrity" December 11, 2019 3.0 Pros Tries very hard to be an all in one solution, direct integration with HomeAway/VRBO, good customer support, the team is clearly working hard on improvements but it's a bit like trying to push a dinosaur up a hill. Cons Very disjointed, I often refer to it as frankenstein because it feels like all the modules were poorly connected together. Does not have an open API so integration with other systems is limited. Overall the software is very old and outdated and while improvements are on the horizon, they are coming slowly and in the meanwhile my patience is running out. Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/)[Streamline](https://www.capterra.com/p/89552/Streamline/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Review Source JE Jessica E. Operations Manager Hospitality Used the software for: 2+ years ### ""Exceptional Support and Service: A Positive Experience with Responsive Client Rep"" February 18, 2025 5.0 Overall, the experience has been very positive. Support has always been incredibly helpful, and our client representative has been outstanding—always responsive and reliable for years! Pros The ease of use, particularly the global search function, is the most frequently used and favorite feature. Cons The reporting feature is slow and struggles to pull large amounts of historical data at once. A simple addition, like the ability to email vendors an AP report, would be a valuable improvement. Review Source Response from Escapia February 19, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. CA Carla A. Vacation Property Management - Owner Real Estate Used the software for: 2+ years ### "Escapia customer for years... and happy to continue." January 17, 2025 5.0 Our company was one of the original Escapia customers. We have used the platform for years and have grown with the software. Escapia is an essential part of our business success. Pros Escapia provides a platform that touches all aspects of our rental management business. I like the integration with business solution partners and knowledgable customer service. Cons The only challenge with Escapia is occasional software updates that may affect functionality and existing data. Otherwise, no isses. Switched from [Vacation RentPro](https://www.capterra.com/p/92701/Vacation-RentPro/) Our company was growing, so we needed more features than Vacation RentPro provided. Review Source Response from Escapia January 21, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. BD Ben D. Partner Hospitality Used the software for: 2+ years ### "Escapia provides an excellent tool for property managers! " May 26, 2025 5.0 Escapia is an excellent product and provides exceptional value for the cost. The technical support team are efficient, knowledgable and very professional. Pros Feature rich and stable platform. Phone technical support is excellent. Escapia provides excellent value for the cost. Cons Various platforms and add ons are not as tightly integrated as we would like, including integration with Airbnb and other platforms outside of the Expedia group. Integrations should be seamless and not problematic for users. Review Source Response from Escapia May 28, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SA Sahra A. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Director of Operations" January 28, 2025 5.0 The overall experience is positive, as it efficiently gets the job done, improvements are constantly being made and any questions are always promptly addressed. Pros Escapia is user-friendly, featuring intuitive drop-down menus and robust search capabilities. It seamlessly integrates with numerous industry partners, simplifying the integration process. Additionally, Escapia values client feedback, implementing impactful changes to enhance efficiency and productivity. Cons Some features feel outdated, but many, including reporting, are actively being improved. Review Source Response from Escapia January 30, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. MG Mika G. Owner Operator Hospitality Used the software for: 2+ years ### "Escapia Review from Property Manager Perspective" February 1, 2025 5.0 Overall my experience with Escapia has been a very positive one and I am glad that we chose them as our Property Management System. I would recommend them to those in the Vacation Rental Industry. MG Pros Having worked with many Property Management Systems over the years, they all have their upsides and downsides. Being a small business owner and having to learn the majority of the 'nuts and bolts' in Escapia in order to run the business I will outline a few that I like about Escapia. Accounting/Trust Accounting - This software is excellent (generally) for accounting and keeping proper Trust accounting. May not be the prettiest interface, but it is very functional and solid once learned how to use. Integration/API/Etc. - Escapia connects with VRBO seamlessly which is our largest source of bookings and very well with our website which is our second largest source or bookings. They are beginning to bridge the gap with AirBnB which is very exciting and also link nicely to softwares we use such as Breezeway. Support - Sign of a good product is that you generally do not need to use support which is largely the case. When support is needed, it is generally very good especially the Australia and New Zealand based support which I often get being in Hawaii. Tier 2 support often takes a long time to hear back from. Star Employees - I would like to point out in addition to Australia and New Zealand based support previously mentioned a few employees that have stood out. \[sensitive content hidden\] in Accounting is fantastic and has helped me out of binds many times. Our account manager \[sensitive content hidden\] has been great and always gets us answers and keeps us abreast of advancements in the software. \[sensitive content hidden\] our software training person is always patient and kind with teaching us new things and best practices for those we already use. All should be commended for their service. MG Cons There are sometimes 'glitches' in the software that take time to fix. Generally they are fixed in a timely manner, but others they are not. Other disappointing thing is that often we the client have to go back and remedy these issues even though we are not the cause of them. I have also had credit card processing issues over the years. Although it has gotten better, it is still a weakness of the system and getting good answers is often difficult. MG Review Source Response from Escapia February 3, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. LM Lanier M. Partner Real Estate Used the software for: 2+ years ### "Great PM software" May 14, 2025 5.0 Holly is probably my favorite part and her help and availibilty is phenomal. Excited about the road map and where things are headed. Pros The ease of use and familiarity with it. They are iterating again which is great. It ties in with the all Expedia products well and new software typically picks Escapia as one of the first PM management systems that they will API with. Cons Like a lot of legacy software it has some bolt on feel to it, but they are starting to iterate and the road map looks great. Review Source Response from Escapia May 16, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. DP Donna P. Management Hospitality Used the software for: 2+ years ### "Management" March 11, 2025 5.0 Our overall experience has been great. Ease in working with them to learn the programs, ease in curing any problems which have been minor ones, very responsive to a call for assistance and fair pricing. Pros Escapia is extremely user friendly. If a question occurs it is easily researched in the tutorials and always a quick answer if we need to call in for assistance. We also appreciate the willingness of Escapia in listening to the customer and trying to blend in our needs to the programs. We are very satisfied. Cons We do not have much to add here as over all we are quite happy. Review Source Response from Escapia March 12, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. JP Jamie P. CEO Real Estate Used the software for: 2+ years ### "Would Shop Again! A+++++" February 12, 2024 5.0 I am overall very pleased with Escapia. Having used multiple platforms over my career in the vacation rental management industry, Escapia has been the easiest to navigate and the most user friendly. We always receive speedy follow up to any issues that might arise or for any questions we might have, and I have always felt supported. And, I greatly value and appreciate Escapia's desire to continually improve on and add to their offerings. 10 out of 10! Pros Setup/Distribution was easier than anticipated. Our reps took great care in getting us up to speed on integrating and using the software. The software is easy to navigate and the Self-Help articles have been incredibly useful in re-learning or resolving any issues without having to reach out to Support. Cons This isn't necessarily a "Con", but in Escapia's efforts to update/upgrade and offer new user functions, we were momentarily "down" often, which I attribute to upgrades being made to the system. Once these were completed however, we did not have any issues. Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Escapia Mainly because at the time of purchase we were soley advertising on VRBO and Escapia was an easy transition. The ease of use/setup compared to alternative products we were reviewing made Escapia a no-brainer. Review Source GG Gerardo G. Controller Hospitality Used the software for: 2+ years ### "Excellent PMS but needs modernizing" March 12, 2022 4.0 We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well. Pros The accounting, housekeeping and work order modules are incredibly well designed. Cons The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution Alternatives considered [Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/) Reason for choosing Escapia Escapia offered better support and it was a more natural step up for FRS users. Review Source DL Dinah L. VP Hospitality Used the software for: 2+ years ### "Why we left...and came back." February 14, 2024 5.0 We, know well what we are working with and the issues that Escapia has. The benefits of the use of Escapia, far out weigh the "gremlins" in Escapia. Customer support is great service. Pros Escapia is all inclusive, from bookings to owner payouts. It has everything needed for guests, business and owners. Cons The "Gremlins"...Escapia has them, make no mistake about knowing that they are in the program. We actually left Escapia after 10 years of use, to purchase a booking platform that was a one and done upfront cost. We stayed only 3 months using that booking platform and came back to Escapia. For us, it was the devil you know, vs. the devil you don't. Escapia does have 95% of what we need. Switched from [rezStream](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/) Switch was done 3 months prior to my husband I purchasing the company from another family member. Review Source JH Judy H. CEO Hospitality Used the software for: 1-2 years ### "Escapia is the best management software" February 21, 2024 5.0 The best the the efficiency of the program and responsiveness of the staff Pros We were so glad to get back to escapia after experiencing Track. We had no support with Track Cons I really like the program. I really can’t think of anything that I like the least. It’s been such a good program for us. Reason for choosing Escapia We used it before and understood the program and how good it is. Switched from [Track-POD](https://www.capterra.com/p/178880/Track-POD/) The program had so many problems and there was no help Review Source JC Jennifer C. General Manager Hospitality Used the software for: 2+ years ### "One of the more rubust software in the market " February 24, 2025 5.0 We have been using the system for more than 6 years. It has been a nice experience. Pros The software is very easy to use, and its in constant improvement to cover all the needs for property managers Cons The review section, it doesnt allow me to send reminders or review requests. Alternatives considered [LODGY](https://www.capterra.com/p/10020494/LODGY/) Reason for choosing Escapia Because is robust and cover all our needs Review Source Response from Escapia February 25, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SL Sarah L. Reservations and Admin Real Estate Used the software for: 1-2 years ### "LOVE Escapia!" February 18, 2025 5.0 We love the software and enjoy all the constant updates that Escapia's team continues to make while enhancing our use experience. Pros The support at Escapia is beyond exceptional. Everyone I've ever spoken to has been very helpful. Cons Nothing but positive! Everything within Escapia is well designed and even though our small business doesn't utilize some functions, Escapia provides a number of great resources Review Source Response from Escapia February 20, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. BE Barry E. Owner Manager Management Consulting Used the software for: Less than 6 months ### "Learning and growing with Escaipia" April 25, 2025 5.0 Excellent. We have had very positive experiences with the support team and company in general. Pros The dashboards and customer interaction on the site are great tools. We are working to fully integrate Escapia into our business. Cons No real complaints. We are still learning the system. All issues we have had, are usually resolved quickly by the support team. Review Source Response from Escapia April 28, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. SM Shay M. Property Manager Real Estate Used the software for: 1-2 years ### "Property Manager's main tool to keep from pulling your hair out!" February 26, 2025 5.0 Excellent product, we have an expert that has learned the product and we rely on her for most of our support but the help feature allows us to look up how to do things without relying too heavily on our expert. Pros It keeps all rentals in one place and easy to made adjustments Cons There are so many features it takes time to learn it. Review Source Response from Escapia February 26, 2025 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. TS Tim S. Operations Manager Owner Services Hospitality Used the software for: 2+ years ### "Highly Recommend Escapia" July 2, 2024 5.0 Pros Escapia is very user friendly Customer Support is nearly always available and with friendly customer service agents Account Manager Contact has always been excellent with communication and engagement Cons Not being able to use it on mobile devices Review Source Response from Escapia July 26, 2024 Thank you for your review! We appreciate the kind words and look forward to growing our product for you. JS Jeremy S. Principal Real Estate Used the software for: 2+ years ### "Essential Software for Vacation Rentals" February 28, 2024 4.0 Escapia has evolved over the years, so much so, that I believe we stuck with the right software and appreciate how modules have been updated and improved. Still more to go in my opinion but it is making my job easier as time goes by. Thank you. Pros Support Team is outstanding - friendly, efficient and patient saints! Cons Inflexible in certain areas. We have had to make accommodations to the software in order to satisfy our business model: (i.e. when it comes to managing 30 day rentals, the calendars and rates need to be closely monitored; we pay our internal reservations a commission based on rent revenue and had to devise a way to track this over and above 3rd party agent commissions; we have policies that differ by property and some functionality must be universal for all properties. Review Source TG Travis G. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Escapia is essential to the success and operations of our business." February 8, 2024 5.0 Very positive, my Escapia representative, \[sensitive content hidden\], is very responsive and a tremendous asset. Pros Always working to improve and add features. Cons Some key features have better implementation from 3rd party providers than directly from Escapia Reason for choosing Escapia Prior experience. I had used Escapia at my former employer before founding Island Rentals. Review Source CP Carly P. Director of Operations Hospitality Used the software for: 2+ years ### "Faithful & Happy Escapia user for over 10 years" May 15, 2024 5.0 Pros The software is great and easy to use. We are happy to have grown our vacation rental company with Escapia for the last 10+ years. The support team is super helpful and our account manager has always been a huge help and an avid cheerleader of ours and our business. The updates over the years have been proactive and worthwhile to their and our own growth. It is easy to distribute properties to Vrbo & AirBnB. We would not think of switching companies for our PMS Cons Knowing and learning all the moving parts and the back end of the software system can be a bit challenging and daunting but when you first learn it, but it's easy to manage once support is able to walk you through it. Review Source MA Mike A. Owner Hospitality Used the software for: 2+ years ### "Great software that is well established in the vacation rental industry" October 27, 2022 5.0 We have found Escapia to be an established, tested, and well-engineered product that serves us well. Although there is no perfect property management system for the vacation rental space due to the industry's overall fragmentation, we have been impressed with their willingness to listen to customer feedback on suggested enhancements. Most importantly, their support is a key attribute to our relationship. No matter how small (or large) our support needs are, they have always been quickly accessible and extremely helpful in delivering solutions. Pros Trust accounting is the backbone of our business and we rest easy knowing that Escapia's accounting module is rock solid. Our integrations with other products has been seamless and we find the overall layout and functionality of Escapia to be intuitive and not "click" intensive. Cons We don't have any complaints about Escapia Review Source GB Gary B. GM Real Estate Used the software for: 2+ years ### "Simply The Best" February 16, 2024 5.0 Excellent, easy to use, meets, and exceeds all requirements. Pros Functionality, ease of use, and fantastic support Cons When the software is not available, which is not often. Reason for choosing Escapia Integration with VRBO, and Homeaway, it was highly recommended by the Entech staff. Review Source DM David M. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The perfect vacation rental software." February 28, 2024 5.0 Been very positive. We have been with Escapia since 2007. Pros Their online support is pleasant and easy to talk with and understand. There is a phone number where you can actually speak with a person. Cons Their texting program was not very good the last time we looked at it. 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