# Page 2 | Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134081/Escapia/reviews

---

Escapia

4.6 (186)

[View alternatives](https://www.capterra.com/p/134081/Escapia/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of Escapia

## Showing most helpful reviews

Showing 26-50 of 186 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CL

Cathy L.  
CEO  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Escapia has the best trust accounting in the business"

May 24, 2025

5.0

Escapia is an excellent product, it's complete vacation rental management software with great trust accounting. We get good support, we feel the product is continually being improved, and we trust in its accuracy. We also value the many integrations available to help us take advantage of as many OTA's as possible.

Pros

Escapia's robust trust accounting is the best we've found. Reports continue to improve. We are confident in our ability to accurately account for all funds under our control.

Cons

Correspondence is the weakest aspect. The templates aren't the most beautiful things and we don't have enough flexibility or control. Does the job but does it without much wasted effort on style.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Escapia

better accounting software that gives a skilled user more flexibility and capabilities.

Review Source

Response from Escapia

May 27, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

JR

Jeff R.  
Director of Vacation Rentals  
Hospitality  
Used the software for: 2+ years

### "Satisfied Escapia users for over 10 years!"

March 20, 2025

5.0

We have worked with Escapia for over 10 years and have been pleased with our decision to stay with Escapia over that time. Occasionally we have reviewed other software options and still come back to staying with Escapia for their trust accounting, distribution networks, support team, and ease of function.

Pros

We have always maintained a great working relationship with Escapia, their support team, and integration partners. As the industry evolves, we have been pleased with product updates and also use third-party companies who align with Escapia to meet our individual business needs.

Cons

It would be nice to have a few more basic functions included in Escapia. We currently have to use third-party companies for housekeeping, maintenance and guest communication functionality as the version offered in Escapia does not meet our current needs.

Alternatives considered

[LiveRez](https://www.capterra.com/p/82992/LiveRez/)

Reason for choosing Escapia

Greater distribution and alignment with VRBO network.

Review Source

Response from Escapia

March 21, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

DK

David K.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Great people, great product, great value."

February 6, 2026

5.0

I was super appreciative of our interactions with the staff at Escapia. Top notch, good people, who really went above and beyond.

Pros

The onboarding process was very thorough, it has all the features I needed and wanted, and support was responsive and helpful at every turn. They improved the product continually and made it easier to communicate with guests, manage our operations, and overall were the software we thought was the best bang for the buck on the market currently.

Cons

The interface is still growing and they are transitioning from an older system to a newer system, which makes some aspects of the software a little harder to navigate.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgix](https://www.capterra.com/p/114032/Lodgix-com/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Escapia

Combination of price and features made it a decision, along with a vote of confidence from an industry person who was familiar with the software.

Review Source

Response from Escapia

February 12, 2026

Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Our staff and support are always happy to help and love to chat with clients, so I'll let them know they're appreciated!

KR

Kim R.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great Property Management System"

January 16, 2025

5.0

We have been very pleased, overall. We use the customer support option frequently and appreciate their help.

Pros

We have been with Escapia for 3 years. This platform has worked well for us as a property management platform. We appreciate the prompt responses when we have questions and concerns. We have no plans to change platforms since all is working so well with them. We are excited about some of the changes that will be added over the next few months to their system!

Cons

The on-boarding was very difficult for us since we had never had such a robust system. We would have paid more to have someone do the set-up for us because it was difficult to devote time to the onboarding while still operating our business.

Alternatives considered

[Breezeway](https://www.capterra.com/p/186514/Breezeway/)

Reason for choosing Escapia

It incorporated the most options on what we were searching for, and many great aspects we didn't even realize we needed.

Switched from

[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)

It was geared more towards B&B's instead of vacation rentals.

Review Source

Response from Escapia

January 17, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

MM

Marla M.  
Director of Operations, Vacation Rentals  
Hospitality  
Used the software for: 2+ years

### "Escapia Fan for 7 years!"

January 17, 2025

5.0

We have used Escapia for 7 years and are so happy! We wouldn’t consider using any other vacation rental management software. It has been great for our business operations to have all of the new features and enhancements.

Pros

Functionality, ease of use, support, and training videos!

Cons

Downtime when there is a problem, which is not often, but when it happens we are unable to operate. Lack of ongoing communication with an Account Manager. We talk with account managers on a monthly basis with other vacation rental management products (Beyond, Real Tech, local social media marketing team, etc.)

Review Source

Response from Escapia

January 21, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

BS

Brian S.  
President  
Hospitality  
Used the software for: 2+ years

### "Leads with Support and Service on top of Superior Software!"

January 16, 2025

5.0

Excellent,and has been a direct reason we have achieved such growth. Also, we have developed deep professional relationships with our Escapia team members and they have been invaluable to our team.

Pros

The support and staff. Always available and always responsive.

Cons

Very little. Robust accounting and reports. Strong channel connections. The building of your initial account is in depth and time consuming, but worth the investment.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Track-POD](https://www.capterra.com/p/178880/Track-POD/)

Reason for choosing Escapia

Superior support and service over any other product.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Strength of product and need for support and service.

Review Source

Response from Escapia

January 17, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

DP

Donna P.  
Management  
Hospitality  
Used the software for: 2+ years

### "Management"

March 11, 2025

5.0

Our overall experience has been great. Ease in working with them to learn the programs, ease in curing any problems which have been minor ones, very responsive to a call for assistance and fair pricing.

Pros

Escapia is extremely user friendly. If a question occurs it is easily researched in the tutorials and always a quick answer if we need to call in for assistance. We also appreciate the willingness of Escapia in listening to the customer and trying to blend in our needs to the programs. We are very satisfied.

Cons

We do not have much to add here as over all we are quite happy.

Review Source

Response from Escapia

March 12, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

GG

Gustavo G.  
Admin Manager  
Hospitality  
Used the software for: 2+ years

### "Escapia is very reliable"

February 20, 2025

5.0

We have used it since 2006, and so far we have not had any complaint.

Pros

the easy way to work, and accurancy on numbers

Cons

The owner's Statements allow only two email addresses to send correspondence to, we need more sometimes.

Review Source

Response from Escapia

February 21, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

MH

Marcia H.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Good Product. Need better Customer Service! "

January 16, 2025

4.0

It's been good overall and we do not have that many issues anymore. Mostly with updates, changes happen. Like last week there was an update and for some reason some of our units pictures were affected and caused them to be off our website.

Pros

Easy to use and has a lot to offer. Like the reports and the ease of month end.

Cons

Very slow with resolving issues. Used to be able to talk to someone and get things fixed pretty quickly. Now it takes a couple of days for someone to get back to you if not longer.

Alternatives considered

[Streamline](https://www.capterra.com/p/89552/Streamline/)

Reason for choosing Escapia

Cost of the software. We did not have to pay since we were on V12.

Review Source

Response from Escapia

January 17, 2025

Thank you for your review! We appreciate the insightful response and look forward to growing our product for you.

MJ

Melba J.  
Owner  
Real Estate  
Used the software for: 2+ years

### "With Escapia over a decade"

January 30, 2025

5.0

Good. I don't have much interaction with support but when I do need something i get fairly quick response and help to resolve any issues.

Pros

Ease of use. I've been using Escapia for over a decade and know the ins and outs of what I need to access on my end.

Cons

The calendar doesn't sync with AirBnb. Therefore I have to manually enter those reservations into my escapia calendar to avoid double booking a condo.

Review Source

Response from Escapia

February 3, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you. Please reach out to the support team regarding AirBNB calendar syncing, as the software does support this connection.

NG

Narene G.  
Principal Licensee  
Real Estate  
Used the software for: 2+ years

### "Happy Client"

February 13, 2025

5.0

My experience started rocky but I am very happy with Escapia and the team that work with it and my business.

Pros

I like that the team are always working to improve the product so that it works best for our needs. I love that we can link other providers to our same calendar

Cons

I don't feel that Escapia works well on the phone, it would be awesome to have it as an app, which I feel would be much more user friendly.

Alternatives considered

[Console Cloud](https://www.capterra.com/p/118570/Console-Cloud/)

Reason for choosing Escapia

I stuck with the Yes Bookit team as I had a good relationship with them. Console Cloud wasn't ready for Holiday Management yet

Review Source

Response from Escapia

February 17, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

LT

Lorrie T.  
Cleaning Service owner  
Hospitality  
Used the software for: 2+ years

### "Easy to use"

February 24, 2025

5.0

Wish there was an app we could use. It’s difficult sometimes to pull up web based screen and get the info needed on a phone.

Pros

Gives good basic information. Easy to use.

Cons

It would be nice if when changes happen on a reservation such as dates that the housekeeper assigned gets an email. And when a reservation is made, the assigned housekeeper gets an email.

Review Source

Response from Escapia

February 26, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

CS

Charlotte S.  
Customer Relations  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Escapia is the best program for building relationship & 5 star reviews!"

February 4, 2025

5.0

I shared most of my experience in the Pros section, but I would like to say, it's remarkably easy to go back & capture specific reports & trail data for requests from our Marketing team & General Manager.

Pros

Escapia is streamline, efficient & covers all the bases for interaction, follow up, & data control. This conversation with our guests is one of the most important facets of our presence and ongoing relationship to build repeat opportunity! I love Escapia!

Cons

I truly do not have any cons to express.

Review Source

Response from Escapia

February 5, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

JC

Jennifer C.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "One of the more rubust software in the market "

February 24, 2025

5.0

We have been using the system for more than 6 years. It has been a nice experience.

Pros

The software is very easy to use, and its in constant improvement to cover all the needs for property managers

Cons

The review section, it doesnt allow me to send reminders or review requests.

Alternatives considered

[LODGY](https://www.capterra.com/p/10020494/LODGY/)

Reason for choosing Escapia

Because is robust and cover all our needs

Review Source

Response from Escapia

February 25, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

JG

Javier G.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Always improving! Must have STVR software"

December 18, 2024

5.0

All positive. We aren't changing! Guest experiences are better because of software. Owner's reports and revenues are better because of escapia. In-office workflow is more efficient because of escapia.

Pros

It syncs perfectly with our largest producer of reservations; Vrbo!

Cons

The confusion between "jetted tub" and "hot tub" when posted on OTAs

Review Source

Response from Escapia

December 19, 2024

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

AS

Angie S.  
Hospitality and Growth Strategies Dept. Manager  
Hospitality  
Used the software for: 2+ years

### "Works well but not without challenges"

February 21, 2025

4.0

Pros

Overall, it has been a reliable solution that meets our needs. The software generally works well and provides most of the functionality we require. When it’s running smoothly, it’s a great tool.

Cons

Like any platform, it’s not without its challenges. We’ve encountered occasional bugs and performance hiccups, and sometimes support response times could be improved. However, the team seems committed to making improvements.

Review Source

Response from Escapia

February 24, 2025

Thank you for your review! We appreciate the kind words and productive feedback and look forward to growing our product for you.

DB

Dru B.  
Managing Partner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Good people and good product"

January 28, 2025

4.0

In general, we are very pleased with Escapia. The product continues to adapt and evolve as the landscape of property management continues to change.

Pros

The product is good, new updates and changes are continuing to be made to improve the property manager experience. All of the staff we work with are responsive and helpful.

Cons

Sometimes reports are harder to find, but as soon as we ask for guidance from Escapia, they are quick to help.

Alternatives considered

[Streamline](https://www.capterra.com/p/89552/Streamline/)

Reason for choosing Escapia

The ease of setup and the built in API network made it easy to connect all our additional tools and engines.

Review Source

Response from Escapia

January 30, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

SL

Sarah L.  
Reservations and Admin  
Real Estate  
Used the software for: 1-2 years

### "LOVE Escapia!"

February 18, 2025

5.0

We love the software and enjoy all the constant updates that Escapia's team continues to make while enhancing our use experience.

Pros

The support at Escapia is beyond exceptional. Everyone I've ever spoken to has been very helpful.

Cons

Nothing but positive! Everything within Escapia is well designed and even though our small business doesn't utilize some functions, Escapia provides a number of great resources

Review Source

Response from Escapia

February 20, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

BP

Belinda P.  
Director  
Hospitality  
Used the software for: 6-12 months

### "By far best in market"

January 19, 2025

5.0

Seamless integration to quick responses via support i find Escapia to be a great solution to property management, trust accounting and distribution of my properties.

Pros

Escapia is the most comprehensive program in market for short term holiday rentals management and distribution. I have used many programs and have found this to be the best program in market currently.

Cons

No program is perfect and escapia is still growing into its program

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Escapia offered a better 360 solution for multiple properties

Review Source

Response from Escapia

January 21, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

MK

Matt K.  
Reservationist  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "A solid property management tool"

February 11, 2025

5.0

I think it’s a fantastic program that allows us to make sure we have all the info about our guests in one place. I would love to see an update to the forms so it feels more up to date.

Pros

I love the ability to manage communications through text or email. The integrations with Airbnb and bro are very well done. Also, it’s very reliable and hardly ever down.

Cons

The overall feel of the software feels dated. It feels like using software from the 90s. I also do not like that ‘add note’ function doesn’t always work. My teammates and I rely on the notes when dealing with problem guests and we need all the information to be saved correctly the first time without having to go to the communications tab. I don’t like how long it takes to find a particular guest in the communications tab. It feels like you have to wait 10 seconds or so just to see no results.

Review Source

Response from Escapia

February 12, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

CC

Cayce C.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Great product"

January 29, 2025

5.0

Pros

Ease of use, fast, reliable. Great integration with VRBO. Fantastic customer support.

Cons

Would be good to get a heads up on outages before we figure them out.

Review Source

Response from Escapia

January 30, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

BE

Barry E.  
Owner Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Learning and growing with Escaipia"

April 25, 2025

5.0

Excellent. We have had very positive experiences with the support team and company in general.

Pros

The dashboards and customer interaction on the site are great tools. We are working to fully integrate Escapia into our business.

Cons

No real complaints. We are still learning the system. All issues we have had, are usually resolved quickly by the support team.

Review Source

Response from Escapia

April 28, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

HP

Helen P.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Very robust platform"

January 22, 2025

5.0

Very well. Transition team was very helpful during the migration phase.

Pros

It offers the complete package to operate my business.

Cons

Some processes were manual during the migration process that was very time consuming.

Review Source

Response from Escapia

January 22, 2025

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

TA

Tyler A.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "A Powerful PMS that more people should be aware of"

February 20, 2024

5.0

We are extremely happy overall. We needed a solution, and we needed it fast as our business was growing beyond what spreadsheets and multiple third party apps could handle. Escapia's team recognized our need for a quick solution, and delivered on our aggressive timeline without cutting any corners. We have been able to double our business in less than a year, and we wouldn't have had the confidence to take on that kind of volume without Escapia.

Pros

Their onboarding team and support teams are in a different league from their competitors. We spent a significant amount of time reading similar reviews and contacting other property managers while we researched a PMS. We saw consistent complaints of poor experiences and it made us concerned as we had launched software before in other industries and knew how painful that could be. Escapia's sales team went above and beyond to put our concerns at ease, and true to their word the onboarding experience was extremely well executed. They clearly invested time into this crucial part of their business. This gave us added confidence that we were partnering with a team that understood our industry. Our main onboarding contacts, \[sensitive content hidden\], were extremely patient with us and knowledgeable about the product. They knew when to step back and let us figure something out, and when to step in and drive us in a direction. The onboarding tool they used was perfect, and the fact that they even had one made us happy. Some of their competitors had nothing but broken spreadsheets and links to outdated information. When you're responsible for managing advanced deposits in high amounts, you cant afford to put yourself at risk by putting the flow of those funds in the hands of a team that can't organize their own onboarding materials. Escapia hitting the ground running with a great onboarding experience gave us the confidence we needed to invest the time and money into their product. That amazing experience continued into their post go-live support team. First, they have a wonderful knowledge base for self-help. Second, and most importantly, they have actual humans who you can call who know the product and are a joy to speak to. They have international hours of support so if you find yourself working late into the evening after a busy day and run into an issue, there is a good chance you can make a phone call and get help within minutes. They are continuing to develop their product, and every person you speak to on their team gives you renewed confidence that this is a long term investment that will work out.

Cons

Escapia satisfied all of our critical requirements. There were no surprises during the onboarding or after go-live that we either personally experienced with other competitors, or read about online in reviews. No PMS is perfect though given how different this industry can be based on location, size, management styles, local regulations etc. Escapia has an older look to it, but after you get trained on it you understand the flow of everything. Functionality is of course way more important than looks. Within our first year, Escapia rolled our new development that addressed some of the things at the top of our wish list. The only thing remaining that we don't like about Escapia is the service/task management module for maintenance or general tasks. It's not critical, but we would love to manage this part of our business within the Escapia platform. In it's current form, it would create more work for us rather than make things easier. We imagine this is only true though for teams that have a high volume of small cost or no cost tasks. For longer term stays or maintenance items that are less frequent with more complex task and price tracking, it is actually quite good.

Reason for choosing Escapia

Strong VRBO integration, fair pricing, clear onboarding plan, true trust accounting at the core of the system.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

We listed Google Sheets, which we did use, but we are declining to answer what other PMS we switched from before going with Escapia. An extremely poor onboarding experience that made it clear we were putting our entire business at risk if we proceeded. Lack of knowledge about their own product and the industry as a whole. Especially around financial transactions and accounting. No indication that we would have decent post go-live support. It was not an easy decision as any PMS launch or switch is a long process that no one has time for, but we had no choice as the risk to the business was too high.

Review Source

TS

Tim S.  
Operations Manager Owner Services  
Hospitality  
Used the software for: 2+ years

### "Highly Recommend Escapia"

July 2, 2024

5.0

Pros

Escapia is very user friendly Customer Support is nearly always available and with friendly customer service agents Account Manager Contact has always been excellent with communication and engagement

Cons

Not being able to use it on mobile devices

Review Source

Response from Escapia

July 26, 2024

Thank you for your review! We appreciate the kind words and look forward to growing our product for you.

Similar Products

Featured