# Page 4 | Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134081/Escapia/reviews

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Escapia

4.6 (186)

[View alternatives](https://www.capterra.com/p/134081/Escapia/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Escapia

## Showing most helpful reviews

Showing 76-100 of 186 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DM

David M.  
owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "The perfect vacation rental software."

February 28, 2024

5.0

Been very positive. We have been with Escapia since 2007.

Pros

Their online support is pleasant and easy to talk with and understand. There is a phone number where you can actually speak with a person.

Cons

Their texting program was not very good the last time we looked at it.

Review Source

MK

Michelle K.  
Holiday Rental Property Specialist  
Real Estate  
Used the software for: 1-2 years

### "Holiday Rental Management"

June 4, 2023

4.0

Has been a wonderful experience. The team help with transition from one platform to another and have found the support to be fantastic.

Pros

I love the Reservations Dashoboard. This allows me to manage my week and future bookings.I can get an overall view of my properties in terms of availability, what is booking, and what property I perhaps need to focus on.

Cons

Daily banking reconciliation and monthly reconciliation.

Review Source

MC

Michelle C.  
Reservations Manager  
Consumer Services  
Used the software for: 2+ years

### "Escapia excellence "

January 5, 2023

5.0

Every person that I have talk to or is assigned to our company has been great to work with.

Pros

Easy to use and lots of reports to choose from for what we need to track any item, etc.

Cons

The time difference for support sometimes, but also understandable.

Review Source

AW

Abby W.  
Owner  
Hospitality  
Used the software for: 2+ years

### "We've used Escapia for 11 years and depend on their excellent support staff to keep things running"

January 20, 2023

4.0

After 11 years I'm still very happy with Escapia. I know they are working hard to update and improve all features in the software. And because of their excellent customer service people, we are staying with them for the future.

Pros

Customer support is easy to reach and very helpful. They are always working to improve the software and be current and ahead of the competition. In today's complex market, that is not an easy job.

Cons

As the company's bookkeeper I've always wished for a better accounting module. But for reservation management, it is great.

Review Source

GH

Greg H.  
Revenue Management  
Hospitality  
Used the software for: 2+ years

### "Escapia is critical to our successful business."

February 28, 2024

5.0

Pros

It just works! Especially from the accounting side. If you want a proven solution for accounting and trust accounting Escapia is your best option. All other functionality and integrations also work very well and you can see the continued evolution of the product to keep up with an ever changing industry and end user needs.

Cons

Escapia works for our business. I don't have any specific cons.

Review Source

VR

Verified Reviewer  
Guest Experience Manager  
Hospitality  
Used the software for: 2+ years

### "Very Strong System, But Outdated and Clunky"

October 23, 2019

4.0

Overall our experience with Escapia (separate from Expedia or Homeowner) has been positive. The support and staff are great, though it feels like we have to call support for just about everything. It gets the job done solidly, but is seriously lacking in efficiency and design.

Pros

The booking engine is strong and it is a well-established software. It never goes down and always performs its core functionalities. It has API connections with every supplier that we need. It also has trust accounting.

Cons

It is old and dated with very few updates in the last four years. The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult. The lack of connection to Airbnb is also a serious issue along with the "Price Consitency" rules from Vrbo.

Review Source

JW

John W.  
Operations Coordinator  
Hospitality  
Used the software for: 2+ years

### "Going Beyond a Necessary Evil"

October 28, 2020

4.0

I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.

Pros

I like the gradual commitment to improvement that Escapia has been implementing over the past year. I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely. The UI changes and business/performance dashboards have made navigating and interpreting information much better.

Cons

The unit integration navigation still feels clunky. Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Review Source

DS

Dan S.  
Owner / Manager  
Real Estate  
Used the software for: 2+ years

### "Great Overall Product"

January 31, 2023

5.0

Couldn't function well without it. Very pleased

Pros

Not only does the software have all the functionality, channel management and ease of use one would expect, but very important to us, it provides good trust accounting and absolutely far and above customer support.

Cons

It took some time to learn initially but that was due to its expansive overall functionality. Many upgrades to the software over the years has greatly enhanced the ease of use.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Escapia

Superior customer service. Accounting and Owner Statements included.

Review Source

BS

Bethany S.  
Online Content Manager  
Real Estate  
Used the software for: 2+ years

### "Ugly and complicated, but mostly works "

March 8, 2018

3.0

Pros

Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.

Cons

The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead. Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.

Review Source

SS

Sunny S.  
Property Management Logistics  
Commercial Real Estate  
Used the software for: 2+ years

### "Happy Clients"

March 4, 2024

5.0

All good. The improvements being made are wonderful and we hope will continue! Making our lives easier

Pros

Customer service always answers! Never have an issue with mixed up dates!

Cons

They are improving daily and have a suggestion box which I love - nothing to complain about right now!

Review Source

MS

Matthew S.  
Owner/CEO  
Real Estate  
Used the software for: 2+ years

### "We love Escapia!"

February 8, 2023

5.0

Pros

We went from a spreadsheet and google calendar system to Escapia 5 years ago, and we are so glad that we did. We have eliminated double bookings and so many other possible errors with this fully integrated system. And the powerful accounting module made it possible to grow our business dramatically over the last 5 years.

Cons

The accounting component is complicated to use, but we have mastered it. I'm not sure any full function accounting software would be simpler to use, but I don't know.

Reason for choosing Escapia

More functionality.

Review Source

AS

Ashley S.  
Business Manager  
Hospitality  
Used the software for: 2+ years

### "Amazing Software! "

October 12, 2021

5.0

From the customer service line to the software everything runs seamlessly.

Pros

Easy to set up and learn. Great reports!

Cons

I have had a bad experience with the software to date.

Alternatives considered

[Checkfront](https://www.capterra.com/p/99249/Checkfront/)

Review Source

RD

Randy D.  
Hotel Manager  
Hospitality  
Used the software for: 1-2 years

### "Great software for our business!"

October 27, 2022

5.0

Customer support is very good, even if they dont have an answer they DO follow up with an answer and have worked through any of the issues we have had, which have been pretty minimal.

Pros

The software was easy to setup and configure, ramp up time for new users was pretty quick, the software integrates pretty well with most channels to post listing too.

Cons

The webpage that is part of the software is pretty basic and does not allow for a lot of customization, however most units are booked through other sites that we are linked too.

Review Source

JM

Joy M.  
Director of Operations & Marketing  
  
Used the software for:

### "Absolutely Over the Top Pleased with Escapia by HomeAway!"

October 20, 2014

5.0

I made the decision that Escapia would suit our needs best (in Feb of 2014).The integration is very detailed, but I knew what the end goal was when I had researched Escapia. One determining factor in going with Escapia, was the fact that HomeAway was so active and aggressive in this industry. It only made sense to partner with the Giant and take advantage of all the opportunities it would offer my company. The things that I consider absolute PROS: They have automated all the tedious/time consuming processes such as rate building & yield management that I would spend days and hours on with our old software & now I do in about 30 minutes. I have the option of building my own rules & rate tiers, depending on our need to maximize occupancy & revenue. After my initial rules are built, I do not have to go in and spend 2 hours a day to make sure this is done..Escapia made it simple & it DOES the work for me. My saved time = revenue saved and made because I can now focus on new projects to produce new revenue streams. Escapia also has so many opportunities to partner with multiple booking sites, that I have "new eyes" looking and finding my company every hour of every day. For our marketing platform, I struggle with tracking and integrating between the time we developed a concept ->to putting it on our sites -> to launching the promotion(via any platform) ->to analytics->to eCommerce->to complete tracking. With our old software, it took sometimes a week to set all of that up from start to finish. With Escapia, I do it all at once, Again, so many saved hours and best of all ACCURATE Tracking and Conversion Reports & a websites that do what they are supposed to do: WORK. They have support that answer and listen to the issue and most of the time walk you thru it and find the problem immediately and "teach" you how to address and fix it. That is worth the integration itself. You have to do the work on the front end but after that it is pretty painless & we have more than made back the cost of the software in saved time, revenue, happy guests, our favorite: HAPPY OWNERS. The owner access is simple, easy & our owners are more than pleased with this aspect of Escapia & they have noticed the new and maximized exposure Escapia gives us. I can say without hesitation, I made THE BEST choice for our company and could not be more pleased and my expectations have been blown away by Escapia and what it gives me.

Review Source

TM

Taylor M.  
Bookkeeper  
Hospital & Health Care  
Used the software for: 2+ years

### "Escapia "

October 27, 2022

5.0

Great! We have used this software over 6 years and will continue to use it.

Pros

I love Escapia because it is very user friendly. This program is easy to use which makes the staff training a breeze.

Cons

I would say the program updates is what I like least due to not being able to use the program during that time. I will say- Escapia does a great job of scheduling these updates in the last evening or early morning when use it is a low.

Review Source

TC

Tiffanie C.  
Admin  
Real Estate  
Used the software for: 2+ years

### "Streamlined our Vacation Rentals"

January 26, 2023

5.0

Pros

Escapia has really streamlined our vacation rental program, it helps with the entire process from reservations we input and online reservations, through payment collection, also the the advertising. It truly does it all!

Cons

Some of the pricing/seasons can get complex.

Review Source

VR

Verified Reviewer  
Reservations Manager  
  
Used the software for: 2+ years

### "Escapia has worked great for our companies needs."

November 14, 2017

4.0

As our business has grown the software has made our day to day work easier and more streamlined. Escapia has been great about adding and updating the product on a regular basis with customers imput.

Pros

We have used Escapia for years and have seen a lot of changes along the way. The software is easy to use and train new employees on.

Cons

Over the years we have found the the customer service to be challenging and the software does not handle long term rentals easily.

Review Source

SAL

Sue Ann L.  
Senior Vice President  
Hospitality  
Used the software for: 2+ years

### "Best Software Around "

October 27, 2022

5.0

We love Escapia! We will never leave!

Pros

The ease of use is great. The customer service is the best!

Cons

Not a thing! We are so happy with Escapia Software!

Review Source

MV

Michael V.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Great product, full of features"

March 19, 2019

5.0

Great customer service. Very robust feature list. I couldn't possibly manage our rental list without a strong piece of software like Escapia.

Pros

Escapia really is a full-service solution. Reservations, housekeeping, trust accounting...it's all in there and works together. I looked at several options before choosing Escapia and none of the others offered as complete a system. Also, they have amazing customer service. Tech support is great. They respond quickly and are very knowledgable.

Cons

The biggest complaint I have isn't about Escapia, but about HomeAway. When HomeAway switched to secure messaging, it made it more difficult to deal with inquiries in Escapia. Also, there are of course some minor changes I'd like them to make to Escapia, but they are constantly improving it.

Review Source

BS

Bethany S.  
Guest Relations Manager  
Hospitality  
Used the software for: 2+ years

### "Love Escapia, excited for their new software"

August 22, 2019

5.0

I have loved my experience with Escapia and VRBO! They have wonderful customer service and this software is very easy to use.

Pros

I have so many great things to say about Escapia. My number one is customer support. If you can't figure something out immediately, give them a call and it will be fixed within minutes. We manage 70 vacation rental properties and use Escapia for pictures, descriptions, rates, everything! We recently attended one of their meetings where they announced they will be launching a new, more updated Escapia to combine their other softwares as well. I am very excited!

Cons

Sometimes it will go out for a while, but they do always have it back up and running in a timely manner. There's nothing to say I like the least because they are always willing to fix anything.

Review Source

BM

Brandi M.  
business owner  
Real Estate  
Used the software for: 1-2 years

### "catch up with escapia coach"

June 7, 2023

5.0

seems fine

Pros

platform management being able to use features electronic sigs

Cons

the fact there is no app to useEscapia goes down alot

Review Source

KM

Kelley M.  
Owner/ Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Thank you Escapia!"

May 24, 2022

5.0

Wonderful! Everyone is nice, knowledgeable, and helpful.

Pros

Always can reach someone if I have an issue. 24 hour service!!

Cons

I’m still confused on some accounting, but I’m sure I will get that straight soon!

Switched from

[Streamline](https://www.capterra.com/p/89552/Streamline/)

Terrible accounting and never anyone I could just call.

Review Source

TS

Tina S.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Support system is the best"

January 13, 2023

5.0

Excellent support and people behind the scenes

Pros

I love that i can reach a human and get immediate help with any issue that arises.

Cons

A little complex for a new user, but with the support I can solve my issues

Review Source

AM

Alexandra M.  
Director of Operations  
Hospitality  
Used the software for: 2+ years

### "Perfect for vacation rental management companies small to large! "

April 3, 2019

4.0

I have used Escapia or V12 at several companies for more than 8 years and I think once you learn the basics, it is very easy to become a master user, and I keep finding new features and reports that are really helpful!

Pros

The 3 best features of Escapia are 1. they are always updating and adding new features to be current with trends and needs of property manager. 2. They have absolutely the best support team of any software I have used to date. 3. The seamless integration with VRBO/HomeAway is unmatched with any other program!

Cons

The upfront cost is steep especially given how many other web based programs charge per unit and not a huge upfront commitment. And the aesthetic of the site to me, is not very appealing and seems out of date.

Review Source

VH

Vivian H.  
COO  
Real Estate  
Used the software for: 2+ years

### "Escapia is #1"

January 31, 2023

5.0

Escapia is the one stop shop in software, that allows me to be the one stop shop for vacation rentals.

Pros

Escapia is the best software out there for this industry. It does everything I need and More.

Cons

I don't have any cons. Escapia just keeps getting better and better.

Review Source

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