# Page 5 | Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134081/Escapia/reviews

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Escapia

4.6 (186)

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Last updated March 13th, 2026

# Page 5 - Reviews of Escapia

## Showing most helpful reviews

Showing 101-125 of 186 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

sT

suzanne T.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Best software out there for Property Managers"

December 5, 2018

5.0

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Pros

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Cons

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

Review Source

MS

Mary S.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Fantastic software to use! Support is always very helpful"

December 1, 2022

5.0

Pros

Ease of use and the training videos are always helpful.

Cons

Rates manager has improved greatly from what it used to be.

Review Source

KW

Kiaaina W.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Well worth it"

February 7, 2023

5.0

Very positive experience and helped me to run a successful business.

Pros

Ease of use and intuitive features. Calendar was great and the amount of data entering for each booking made it very easy.

Cons

Pop up boxes for for entering data should be larger

Review Source

VR

Verified Reviewer  
Realtor  
  
Used the software for: 2+ years

### "Great software, so many options offered"

November 9, 2017

5.0

Data

Pros

There are so many tools offered. Feel like I have searched out most offered, but know so much more that can be utilized.

Cons

Extremely date sensitive. Been looking for help from support on a tax issue and have not received a response after numerous requests.

Review Source

JG

Javier G.  
GM  
Hospitality  
Used the software for: 2+ years

### "Almost there"

October 27, 2022

4.0

Very positive. It has gotten us this far. We hope to continue.

Pros

We use most of the features. We have our own accounting system for expenses, billing etc. including owner payout.

Cons

It can do more, hence the "almost there" title.

Review Source

CS

Cynthia S.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Horrible customer support"

April 12, 2022

1.0

Every time I call with a major problem, they have to send it up the ladder as they say. In effect what that does it put me off for another 48 hours. When I call after 72 hours, I am told it is going to a Tier 2. Again another 48 hours. It has now been a week tomorrow and nobody has even looked at my problem and it is on my bank reconciliation that needs to be done before I pay my owners. Nobody seems to care.

Pros

Ease of making a reservation can be done by anyone.

Cons

It is impossible to get help when you need it. For instance over 60,000.00 disappearing from the bank reconciliation and it has been almost a week and I have heard from noone.

Reason for choosing Escapia

I didn't

Review Source

BG

Barbara G.  
Reservations  
Real Estate  
Used the software for: 2+ years

### "Easy to use even beginner can learn to use quickly"

February 1, 2023

5.0

Pros

Easy of use and customer service is quick when you contact for help

Cons

Outdated programs but they are now updating all and liking what I am seeing for the near future

Review Source

AC

Ashley C.  
Business Development  
Hospitality  
Used the software for: 2+ years

### "Great sortware"

January 31, 2023

5.0

Bookings and rate management

Pros

Very user friendly. It does the job well that needs to be done.

Cons

Typical glitches most software has. Easily eliminated by customer support.

Review Source

VR

Verified Reviewer  
VP of Business Operations  
  
Used the software for: 2+ years

### "Great software that provides efficient property management"

October 5, 2017

5.0

they are well integrated within the hospitality industry and have multiple software options for smaller companies.

Pros

I like the features that it provides and the customer support (rep) that we receive. I like the maintenance app, the housekeeping dashboard, new owner portal, online university and dynamic pricing model that is in process (beta currently).

Cons

At our size, some of the more customizable items that we want are not able to be created. the housekeeping app (shared with maintenance), is not as user friendly as the dashboard, however, the dashboard can be accessed online via a website.

Review Source

GC

Gail C.  
Rental Manager  
Real Estate  
Used the software for: 2+ years

### "I’m not liking the changes Homeaway has made"

March 1, 2019

4.0

I have a good account manager that helps me through the changes they make, and that has made my decision to continue to list with them easier. They used to be a lot more “ vacation manager friendly”. I prefer to stay with the subscription model vs the PP, and feel like since they changed I haven’t been getting as good of booking results.

Pros

The reach that Homeaway /Escapia has is undeniably huge. I like that they have established a bridge or portal with my software company, so I only have to enter the listing info once.

Cons

I really dislike the way they have changed their business platform from a marketing platform to a booking platform.

Review Source

GT

Gary T.  
CEO  
Hospitality  
Used the software for: 2+ years

### "We've built our whole company using Escapia. The sales and tech support teams are incredible. "

November 2, 2017

5.0

Pros

Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.

Cons

We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

Review Source

VR

Verified Reviewer  
Service Delivery Supervisor  
Hospitality  
Used the software for: 2+ years

### "Needs some work"

November 20, 2018

3.0

Pros

Escapia is a great tool for managing reservations.

Cons

It is outdated and could use some updating, espically when it comes to payments and cancellations.

Review Source

VR

Verified Reviewer  
QA Analyst  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Great for smaller property managers"

November 6, 2018

3.0

Pros

The calendar view is pretty easy to read and use.

Cons

Does not have a good admin system and does not let users reset their own passwords.

Review Source

MP

Mandi P.  
Vacation Planner  
Hospitality  
Used the software for: 1-2 years

### "Room for improvement"

June 18, 2019

3.0

Escapia is taking feedback and appear to be working to improve the software. Currently though it is a daily frustration. The system stops working daily, it's slow, doesn't communicate well with our other software systems. Hoping the new updates later this year will remedy many of the issues we've experienced.

Pros

For the most part it is easy to use and mostly self-explanatory for creating and monitoring reservations.

Cons

It experiences glitches or stops working almost daily. We continuously receive a screen for "server error" or just a grey spinning wheel, that prevents your from doing anything. Many days we have to log off or clear cookies just to get it to work again. This happens far too frequently to be beneficial for our company.

Review Source

KL

Karrie L.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Escapia is by far the best software I have ever used!!"

November 8, 2016

5.0

I have nothing but positive things to say about Escapia software. It is the best!! They are constantly making it better by doing upgrades and adding features to an already great platform! This software has great functionality and is easy to use. It integrates with our website so our guests can see live availability calendars. The automatic payment processing along with some many other features are huge time savers. The customer support is phananominal! I always get a live person who is knowledgeable and can quickly help me solve what ever challenge I am having! They always follow-up to make sure everything is working correctly and to be sure the resolution is working. I highly recommend Escapia! You will be happy you converted to it! I know we are!!

Pros

Easy of use and Customer Support

Cons

I can'tell think of anything I don't like.

Review Source

BG

Brittany G.  
Manager of Operations  
  
Used the software for: 2+ years

### "Easy, efficient, and well worth the investment. We have been on for over 4 years now!"

February 27, 2018

5.0

Pros

Easy to use, constant updates with details/advanced notice and how-tos, many....MANY reports from which to choose. Great marketing API feeds for listing sites/software to help you succeed in the vacation rental space, color-coded reservation grid for easy filtering and tracking.

Cons

The ability for Homeaway/VRBO brand to match back reservations on source - I pay for a secure software. The last thing I want is my data being stored, shared, and who knows what else by marketing platforms. While the reports are fantastic, sometimes it'd be nice to have the ability to make your own report that didn't cost an arm and a leg for information that's already in the system.

Review Source

SS

Shawn S.  
President  
Hospitality  
Used the software for: 2+ years

### "Escapia Keeps Getting Better"

November 8, 2016

5.0

The Escapia/HomeAway team has a great group of individuals that I believe truly care for the future and well being of our company as well as other property management companies. Escapia offers a great training program for new employees as well as ongoing support and training for existing users. Every facet of the software is being constantly improved. Reservationists enjoy the grid's flexibility and functionality. Housekeepers love the Housekeeping dashboard. The use of automatic payments and contracts have been gamechangers in saving time and improving efficiency. Overall, I'm not sure if you will find a better rental management software and team behind it for the money. We love it.

Pros

Yield managment, training, uservoice, automatic payments

Cons

Still think there's room for improvement on the service order side.

Review Source

PS

Pamela S.  
Owner  
  
Used the software for: 2+ years

### "Great integrative tool for property managers, it has allowed me to professionalize business systems."

April 3, 2018

5.0

All business information in one place.

Pros

There is a lot to learn at first and there was good training classes. Most beneficial is knowing there is customer support to support you with any issues and you can get that support right away. They are also helpful in customizing to meet our needs. It also becomes intuitive as time goes on. I love how it's integrated with HA/VRBO and Glad as well as other network partners, it makes my life easier.

Cons

Some limitations within correspondence templates. I wish there were ways to make the templates more professional, there are a lot of moving pieces within templates and I haven't found out how to lock in a template design.

Review Source

MS

Melissa S.  
Adminsistrative  
Hospitality  
Used the software for: 2+ years

### "Great investment for this small vacation rental company."

December 19, 2017

5.0

Increased online exposure

Pros

The software is easy to use and has met the needs of our small rental office. We enjoy the self paced online tutorials for training new staff members. We are glad they have streamlined the Glad to Have you product directly into Escapia. They are always working to make the program better & more efficient.

Cons

These are very few but are mainly with the support staff. Recently called in and received 3 different answers on how to fix an accounting issue. When it comes to more complex accounting issues, a possible suggestion would be to send callers to more experienced staff verses having them speak to the "new" person.

Review Source

HP

Hayley P.  
Vacation Planner  
Hospitality  
Used the software for: 2+ years

### "Great Software"

November 8, 2016

4.0

Like the new features that are constantly being added to the software, constantly making each function more efficient. Another great things is that it directly feeds into other 3rd party websites so rates are photos are always up to date. The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.

Pros

It is very secure with passwords needing to be changed often and security questions. The new automatic payments tool is a great feature. Very user friendly and make it easy to navigate. Great for managing many homes and never having a double book problem.

Cons

Having to custom build some reports to be run

Review Source

KB

Karen B.  
owner  
Real Estate  
Used the software for: 2+ years

### "Rental Software that allows me to grow my business"

November 8, 2016

4.0

I have been in the vacation rental industry for over 15 years and have been using Escapia for the last four years. A few of the reasons I am pleased with Escapia are: it is cloud based, extremely user friendly, integrates well with 3rd party channels, has built in auto responder to inquiries & auto sign contract capability, has great maintenance and housekeeping portals, and most importantly fantastic support. Another huge item to me is Escapia continually develops new ways to not only improve the product, but it truly focuses on ways their product can help my business grow. Hands down, best rental software I have ever used!

Pros

Ease of use, housekeeping and maintenance portals

Cons

A few minor glitches occasionally, but they are always on top of it!

Review Source

EV

Emily V.  
Director of Communications  
  
Used the software for: 2+ years

### "If we leave Escapia, I quit."

November 9, 2016

5.0

The software is incredible. Support is a-ma-zing. Our Client Solutions Manager is possibly the most responsive person I've met in my whole life. Hands-down, my favorite thing about Escapia is that THEY are never satisfied with where they are. Any question I have or suggestion for improving functionality is taken seriously. I have never worked with any software (in this industry or any other) that is so in tune to what their clients want. I've told our business owner, "If we change software, I quit."

Pros

Escapia is never happy with the status quo. They listen to clients and make sure the software grows with our needs.

Cons

Check in! It's not functional. We go off-book and use a Google Spreadsheet. It has a long way to go.

Review Source

DC

Don C.  
VP, Operations  
Real Estate  
Used the software for: Less than 6 months

### "Escapia Review"

May 23, 2019

1.0

Overall poorly conceived, poorly developed, poorly serviced.

Pros

Thought it would be a good idea to stay with our former software vendor.

Cons

Slow user response time. Crashes two or three times per day per user. Tech support blames end user for server crashes - even though we are running Win 10 on Intel NUCs on commercial grade internet service. Sales representative clueless about the poor performance of the software. System crashes while trainer is demonstrating the software - "hmm, that shouldn't be happening..." Awkward use of folios inside of bookings inside of reservations - couldn't make it any more convoluted. Service order costs post automatically as payables - before the service order is completed. Reservation calendar does not show departure dates. System patched together so no consistent and logical task flow for end users. Guests, owners, vendors - and users - are all lumped together in one contact database. Does not carry property codes along with accounting transactions. Poor drill-down capabilities. Service order and housekeeping work scheduling is missing.

Review Source

tL

thomas L.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Great support & value. Could update some functionalities"

November 10, 2016

5.0

The flat rate per property is very fair and much cheaper than other PM softwares that charge a percentage per booking (LiveRez). The system is relatively easy to use but could really benefit users and increase efficiency if they updated some functionalities such as custom filtering for reports (rather than having a set amount of pre-made reports and switching the photo function to drag placement ordering rather than drop-down box number ordering. Escapia is very receptive to new ideas which you can submit through User voice. Their support staff is exceptional.

Pros

Lots of functionalities and seamless integration with crucial partner sites such as homeaway, vrbo, GTHY and point central

Cons

some parts of it could use updating

Review Source

CM

Crystal M.  
Office Manager  
  
Used the software for: 2+ years

### "Vacation Management Made Easy!"

June 25, 2018

5.0

Pros

This software makes it super easy to manage properties from adding them onto a program to renting the units on a weekly basis. It is very user friendly once you have everything set up. It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

Cons

The training was my least favorite thing about Escapia. It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly. The support staff was always willing to assist.

Review Source

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