# Page 6 | Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134081/Escapia/reviews

---

Escapia

4.6 (186)

[View alternatives](https://www.capterra.com/p/134081/Escapia/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 6 - Reviews of Escapia

## Showing most helpful reviews

Showing 126-150 of 186 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LM

Lyn M.  
Director of Finance  
Real Estate  
Used the software for: 1-2 years

### "Excellent"

January 26, 2023

5.0

Escapia and the support staff have been wonderful!

Pros

We love the reporting and ease of use. We call customer support frequently and their response time has been wonderful. They close out most cases with a synopsis of the assistance provided and a support article.

Cons

I wish AirBNB and VRBO fees integrate better into the software.

Review Source

HW

Harrison W.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Great Customer Support and Product"

October 12, 2021

5.0

Pros

The ease of use and customer service when we need help

Cons

It is a very thorough platform so it takes a lot of time to learn

Review Source

PS

Paula S.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "The Tool That Let Our Business Grow"

November 12, 2018

5.0

It is always uncomfortable to change software but once you go through process it is very rewarding. The biggest hurdle is getting all the info transferred and entered. We took our time and did not try to rush the process and this made it easier on everyone the day we went live.

Pros

We needed a software that would not only book all our reservations but integrate with our accounting. This has been the biggest asset. It does not let anything fall through the cracks.

Cons

Rates are the biggest issue that we have found difficult but support has always been there to assist us.

Review Source

LL

Levi L.  
Business Development Executive  
Real Estate  
Used the software for: 6-12 months

### "So counter intuitive, it makes publishing listings very hard to do."

June 21, 2018

2.0

Don't use Escapia's website services... It will make your website look and function really sub par.

Pros

There are some features that make intuitive sense. Like organizing photos. I have to stretch for pros for this software and that's a challenge.

Cons

Pretty much everything. Pricing is a nightmare. There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot. I dread using this software. The only reason I gave it 2 stars is because it does actually publish listings, so at least it's not completely broken.

Review Source

BB

Brian B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Support is great but some changes to program seem rushed and not thought out well."

October 4, 2017

4.0

Escapia is a great retail rental reservation and property management software for vacation rental property managers. The system is always online and support is excellent. The industry is evolving quickly and Escapia tries to stay current.

Pros

The reservations section is very good, distribution partners, and support is great to communicate with. Trust the software and never reporting for reservations.

Cons

Lead management system, service orders, and some accounting reports are very challenging to use and we use outside software for these functions.

Review Source

LS

LaShonne S.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Escapia"

May 17, 2019

5.0

We are a call center and we service and help different properties with booking reservations. We work with over 12 different systems, and this is a favorite.

Pros

I love the Escapia system is easy to train agents on and easy to use.

Cons

It is hard sometimes for the agents to remember that the last night of stay is the day of check out.

Review Source

DW

David W.  
General Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "The only PM software for me."

November 8, 2016

5.0

Escapia has the tools and support that makes our company successful. It is easy to use and offers the cross organizational reporting needed to track everything from housekeeping to service orders to revenue and beyond.

Pros

Ease of use. Support team. Constant updates.

Cons

Some reporting can be tricky to understand and/or lacking in key components.

Review Source

SG

Stacey G.  
Managing Broker  
Real Estate  
Used the software for: 1-2 years

### "Escapia Software Review"

January 8, 2019

5.0

Escapia makes paying owners, tracking renters and reservations as well as lining up departure cleanings. We have used other property management softwares in the past and Escapia is by far our favorite.

Pros

This software is easy to use and set up is a breeze. The customer service is always available to help with any issues when needed.

Cons

Some features are not flexible nor do they work well with the way we have our business structured. They do offer some work arounds but not complete fixes.

Review Source

DW

David W.  
General Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Best PM software on the market!"

April 11, 2018

5.0

Pros

Easy to use from front desk to maintenance to owner manager team. Dashboard is very helpful to manage reviews and updated booking numbers.

Cons

Pricier than most. There are some reports needed that can be built but at an additional cost. End of year reporting can be confusing for owners.

Review Source

TL

Tere L.  
Manager  
  
Used the software for: 2+ years

### "Escapia has gotten bigger and better over the last 7 years that we have been using the software. "

October 5, 2017

5.0

Pros

Ease of use. The reservation grid is simple and reliable, giving you an accurate overview of bookings and availability. The support staff is excellent. Someone always answers the phone and has the solution, it wasn't always like that a few years ago. There are plenty of options with rate rules. Making last minute adjustments is not overly time consuming.

Cons

I love to utilize the booking reports, they are very useful. I wish there were more specific reports.

Review Source

PB

Patricia B.  
rentals manager  
Real Estate  
Used the software for: 2+ years

### "Cadillac product"

December 18, 2019

4.0

I don't think I even utilized every possible feature. It's a great product, but we just could not afford it.

Pros

Escapia was very powerful. It could do many things for our business. Also, support was outstanding.

Cons

It was just too expensive for us as we are a small vacation rental company.

Review Source

JH

Jaime H.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Escapia Review for Vacation Rentals"

February 15, 2023

5.0

Pros

Payment / portfolio management is relatively easy

Cons

The login process is strenuous, and always requires more than one step.

Review Source

VV

Victoria V.  
Rental Manager  
Real Estate  
Used the software for: 2+ years

### "Escapia is very user friendly, "

April 2, 2018

5.0

Pros

Escapia is very easy to use. The reports are very detailed and easy to read. The month end processing is a breeze. Adding and deleting properties is a step-by-step processes which makes things easier and leaves less room for error.

Cons

While recent changes have been nice, it sometimes takes quite a bit of work and time to implement them. Once they are implemented, it takes some time to get used to.

Review Source

LC

Liz C.  
Founder  
  
Used the software for: 2+ years

### "Tremendous support staff, so patient and helpful."

November 22, 2017

5.0

There are so many great capabilities of the system, and we are a very small rental company, so there actually was more than we would have ever needed. We describe it as buying a Bentley when you really needed a Honda.

Pros

There is huge flexibility and capability with Escapia and the reporting functionality is vast. I know that when calling the support line, they are there to help and they do so with the utmost of professionalism and patience.

Review Source

AS

Ashley S.  
Office Manager  
Hospitality  
Used the software for: 1-2 years

### "Great!"

April 29, 2019

5.0

Pros

That it is web based. Switching to a web based property management software has completely reinvented how we all do our jobs! I also really enjoy the ease of use of the reservation grid.

Cons

Owner Portal could use some updating. Our owners always have trouble registering. Also, would really love to be able to have owners easily pay us via credit card.

Review Source

NB

Nikhil B.  
Product Manager  
Human Resources  
Used the software for: 1-2 years

### "Great Vacation Rental PMS"

September 3, 2018

5.0

Pros

\- Rate engine - Mobile web Housekeeping tools - Feedback voting forum for new enhancements - Eventual integration with Airbnb (not there yet) - Automated payment and reminder engine - Owner Portal - Accounting with a lot of features - Guest concierge mobile app - Support is amazing and all in the USA

Cons

\- Correspondence could use more automation

Review Source

TS

Tyrone S.  
Director Of Operations  
Hospitality  
Used the software for: 2+ years

### "Best Vacation software "

April 29, 2019

5.0

I Love you guys and all that you Do !!!!!

Pros

This is the worlds best software. I love the fact that it is really step by step for everything

Cons

The HSKP program or tab is not so user friendly

Review Source

JB

Jeanie B.  
Owner  
  
Used the software for: 2+ years

### "Using Escapia has streamlined our business in a very positive way!"

October 5, 2017

5.0

Pros

The customer support is on point, and a huge for us. Love the various reports, OwnerWeb Portal, Software University and "Online Community." Keeps our company ahead of the game.

Cons

Pricing plans/coupon codes a bit confusing but support is amazing and does a pretty good job of making sure you comprehend the logistics and helps make sure they are right in your software.

Review Source

JB

Joel B.  
Revenue Management Analyst  
Hospitality  
Used the software for: 6-12 months

### "Non-intuitive, slow, and unreliable"

March 6, 2019

2.0

My whole company is wrapped around this software and everyone is frustrated by it.

Pros

Integrates well with VRBO/HomeAway for managing a large number of properties.

Cons

Shockingly badly set up, doesn't work with AirBnB, crashes constantly, slows to a molasses pace after lunchtime each day. Instead of assigning nightly rates and minimum stays to a home, you assign homes to scores of rules that define its bookability. It's easy to make mistakes and impossible to catch them until it's too late.

Review Source

SH

Stefan H.  
Regional Sales Director - Texas Coast  
Real Estate  
Used the software for: 2+ years

### "Escapia Review"

November 8, 2016

5.0

Pros

The Grid - easy to navigate the Reports. As I have now used Escapia for six years, and within my 3 companies I have had the pleasure and sometimes hard times with the software. I have seen it go through many versions and add on many functions that we have asked for. The customer service has always been great!

Cons

Reports need to be streamlined

Review Source

BG

Brittany G.  
Manager of Operations  
  
Used the software for:

### "Management Software that makes your life easier!"

October 17, 2014

5.0

We switched from Entech to Escapia at the beginning of 2014. We were a bit skeptical at first with the costs and how "awesome" this software was presented to us. After full implementation and using the product for over 10 months now, we couldn't be happier. The time this software has allowed us to focus on other important aspects of our business is huge. This is a one-stop-shop and is perfect for training various users in our office. HomeAway listens to their clients and is constantly providing updates to give back to their customers (at no extra cost). Areas of improvement would entail more precise support documentation and improved support service. When implementing and learning the software, it was a bit difficult as there was so much information, and a lot had been updated in the system since the presentation/documentation had been released. The best part of implementation is having one-on-one time with the team to truly get your feet wet and understand the in's and out's of the software. A current struggle includes the delay in support follow-up, creating a little more headache than originally planned. Regardless, I have no doubt in my mind that HomeAway is working to build this area of their team, too, to provide a well-rounded system. Hands down, this is the best and most economical decision our business could have made. In times when you always feel like you are two steps behind, Escapia proves you wrong with its capabilities and opportunities. We love our Escapia software and HomeAway team!

Review Source

DK

Diane K.  
Owner  
Hospitality  
Used the software for: 2+ years

### "escapia is great on many levels and you have some terrific associates. but there are still challeng"

October 5, 2017

4.0

on line reservations. home away pm app.

Pros

The support team is great. The reservation system is also great. The marketing is also good. EAsy to use

Cons

Reviews do not transfer over to homeaway and vrbo listing correctly. does not talk to quick books in accounting. Service orders are not the easiest to use. needs work.

Review Source

Charley C.  
Owner  
Medical Devices  
Used the software for: 2+ years

### "Very Helpful!"

July 16, 2019

5.0

Pros

It was relatively easy to use and very helpful

Cons

I did not have any cons about the software

Review Source

RB

Ryan B.  
Vice President  
Hospitality  
Used the software for: 2+ years

### "Wonderful experience and able to take our agency to the next level"

October 10, 2017

5.0

Pros

Works easily with the major listing sites. Updates are often and the team listens to feedback. Easy for new reservationists to pick up on the system.

Cons

Making rates isn't that easy along with quotes for time periods not set up in advance. Scheduling inspections is not easy either.

Review Source

CM

Caroline M.  
owner  
  
Used the software for: 6-12 months

### "Questions about procedures at every step"

March 8, 2018

1.0

Pros

owned by HomeAway, first in the marketplace, i thought they would translate their expertise of the website and marketing presentation to Escapia. That was the point of sale for me.

Cons

after one year, i discovered: no single page presentation so multiple clicks to each procedure, outdated applications, outdated page design, continual request for information from user but no software updates.

Review Source

Similar Products

Featured