# Page 7 | Escapia Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Escapia the right Vacation Rental solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134081/Escapia/reviews

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Escapia

4.6 (186)

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Last updated March 13th, 2026

# Page 7 - Reviews of Escapia

## Showing most helpful reviews

Showing 151-175 of 186 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KD

Kate D.  
Property Manager  
Hospitality  
Used the software for: 2+ years

### "Escapia software user"

November 8, 2016

5.0

The staff is great to deal with and is always available for recommendation. The backside of the software is daunting, but once you get use to it easy to maneuver.

Pros

The accounting part is great. Easy to use and offers comprehensible data.

Cons

It's complected to set up properties, especially the rents.

Review Source

tL

traci L.  
Rental Manager  
  
Used the software for: 2+ years

### "This software makes my job easier"

April 19, 2018

5.0

Pros

links with HomeAway/Vrbo. Web based software so i can access using my iphone or ipad. The automatic payment is a great feature also.

Cons

customer support sometimes takes awhile to respond/fix an issue and takes awhile to respond to a question.

Review Source

CW

Candace W.  
Landlord  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "It’s a breeze to check on my vacation rental investment "

May 16, 2020

5.0

Easy access anytime to my property’s performance is ideal!

Pros

Up to date information on my vacation rental property investment is a click away any time. I can see when my condo is rented and compare month to month or year to year. Makes bookkeeping a breeze!

Cons

Gives a great overview of a property investment’s performance but not too nitty gritty to be overwhelming.

Review Source

MM

Matthew M.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Great Company"

December 23, 2019

5.0

customer service is superb, staff is friendly and helpful. Very pleased with the staff.

Pros

Easy to use, easy to read and detailed. credit card integration is important and escapias works well

Cons

some quirks not worth mentioning, overall its a fine software

Reason for choosing Escapia

didnt have the integration I wanted at the time

Review Source

VR

Verified Reviewer  
Professional Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Decent system for short term rentals"

October 18, 2018

4.0

Would prefer that Appfolio comes out with a feature to better manage vacation rentals.

Pros

There area a lot of features for this program - but it is confusing and not very user friendly. Once you figure it out though - much easier to use.

Cons

Very complicated and not very intuitive. Pricey.

Review Source

B(N

Bertha (Kiki) N.  
Rental Manager  
Hospitality  
Used the software for: 2+ years

### "I appreciate the prompt service when I need it."

November 8, 2016

5.0

I came in not understanding the program well with no one to assist me. Help centers and their representatives were so helpful to walk me through and issues and training. Thanks!

Pros

User friendly

Cons

always room for improvement

Review Source

MR

Molly R.  
SDR  
Hospitality  
Used the software for: 2+ years

### "Clunky and needs improving"

December 21, 2018

3.0

Pros

This software not only talks to our rentals on HomeAway but across all of the websites we market our homes on.

Cons

It's not user friendly and takes some getting used to.

Review Source

KP

Kishan P.  
Founder  
Hospitality  
Used the software for: 1-2 years

### "One of the Best Systems out there"

September 18, 2018

5.0

Pros

I loved the accounting system. It was the most powerful accounting system for a vacation rental company. Coming from an accounting background, I found it very efficient.

Cons

I wish the system had a way to change rates for each home for speific dates. The rate rule is good is you know how to use it but it takes to long.

Review Source

AS

Alexander S.  
President  
  
Used the software for:

### "Escapia for Vacation rental Managers"

October 15, 2014

5.0

We have been clients of Escapia since 2009 and found it to be one the best platforms for our call center to use when booking reservations. We have had many requests for software enhancement over this time period and have been pleasantly pleased with the Escapia's/Homeaway's response to our needs. The ease at which our staff at multiple levels is able to learn the use of the program is a time saver as well when we hire new staff. As we use the program more over time we do run into "wants" that are always taken under advisement and from time to time actually implemented, there are some opportunities for the program to be better in the housekeeping area and with Maintenance. Over all this is one of the best software platforms available in the market today and comes close to a custom program but without the expense or cost of a custom design team. Its very reassuring to know we have a team at Homeaway devoted to improving and looking at ways to enhance their product for the industry and it's users needs! We believe that due to the investment and the personnel devoted to Escapia by Homeaway, that the product will be around for a very long time which is important to us in terms of the future and for us not needing to make a change in software as we grow.

Review Source

Scott K.  
EVP of Sales  
Automotive  
Used the software for: 2+ years

### "Easy to Use; Works WELL"

March 11, 2019

5.0

Very good; it ensures you cannot miss a step.

Pros

The functionality is easy, quick & prompts you to never miss a step.

Cons

Nothing; it really works well & has been planned out very well.

Review Source

JK

Jeff K.  
President/CEO  
  
Used the software for:

### "Automation Great! Invoicing Confusing."

October 20, 2014

4.0

Overall, we have been very pleased with the our Escapia experience. The system really does automate a number of important reporting elements and combine them into one, relatively easy report to mass distribute to owners and clients. It also provides one point of entry for marketing and advertising information and feeds that information pretty seamlessly to the various web-based advertising partners so our leads and rentals have increased substantially since we started using the product. If we have one concern regarding the product, it is understanding the invoicing of the advertising charges billed by those web based carriers. We find that the invoicing does not always tie out to the reports we are told to generate as backup from the system and we have to watch closely to be sure we are not billed for repeat customers, or customers that were not actually referred through one of the partner channels. The people we have worked with have been great and are always very helpful and overall, our experience with Escapia has been a very positive one!

Review Source

EM

Eric M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Run away from this one!"

April 15, 2020

1.0

Pros

Nothing... this is truly the worse company I’ve done business with.

Cons

Awful implementation . It takes forever and they are very unorganized. For $7k In setup fees you’d think they’d be much better.

Review Source

AO

Allison O.  
CFO  
  
Used the software for: 2+ years

### "Access for owners is a real problem"

December 30, 2017

1.0

Pros

Once in the site the analysis could be great, however it depends on how your agency sets it up. It would be great if it were more standard as a property owner with multiple properties in different cities.

Cons

As an owner with multiple properties and multiple partners the owner web is terrible. If you ever get in, it could be great but there is a fundamental flaw in access. This has only happened with the latest upgrade put in place this fall. I really hope they fix it soon!

Review Source

JD

Jim D.  
President  
  
Used the software for:

### "Top of the line"

October 21, 2014

5.0

We've used Escapia since 2010. I can tell you unequivocally that the system is the best in the business. And the level of service has consistently increased every year. Plus, it's so easy to use that it takes very little training for a reservation to begin using the system and make bookings. One thing we know for sure - there's more to Escapia than we use today. We're constantly finding new things that make our business better.

Review Source

JS

Jennifer S.  
Marketing Director  
  
Used the software for:

### "Great Overall Software for VRM"

October 16, 2014

4.0

Escapia has been a reliable and steady software that we have used for over 7 years now. The features continue to grow each year, making it more robust. There are definitely some features that are still missing, and "cross-feature" compatibility issues (for example the Lead Management System is not integrated very well with the actual reservation system and guest history). Improvements to the Escapia websites I believe are long overdue, as the layouts and functionality have been the same for many years now. Support is typically responsive and will get back within 48 hours with an answer. Overall, we have been very satisfied with the software!

Review Source

CM

Chuck M.  
  
  
Used the software for:

### "Excellent Software - Superior Support"

November 8, 2016

5.0

We have been using Escapia for almost six years and have watched it grow in both efficiency and responsiveness to client needs. Each year Escapia adds new functionality and tweaks existing features to better serve the needs of their clients. Using the Submit Feedback function we have seen a number of our suggestions come to fruition. This is a unique feature allows users to make suggestions about changes to the existing functions as well as offer a "wish list" of desired features for the future. Whenever called upon, the support team is fast to respond and quick to find solutions. A Five Star product and staff.

Review Source

MO

Mike O.  
Director Finance/Admin  
  
Used the software for:

### "Great Investment!"

October 21, 2014

5.0

We've been using Escapia since January 2012 and have been very pleased with its positive impact on our operation, especially in streamlining our booking and schedule management and payment processes. We also appreciate the reporting capabilities and management tools that have given us more and better insight into our vacation rental operations. We do not use the embedded accounting system and can't speak to that . We do take advantage of Escapia.net and have recently integrated online booking capabilities with HomeAway and so far, so good. Our rating reflects our satisfaction with the functionality that we use.

Review Source

CR

Conny R.  
Business Development/Marketing  
  
Used the software for:

### "Great product for our business and customers"

October 22, 2014

5.0

We moved from a server based software to Escapia in 2010 . We find the software to be very user friendly and it is constantly improved and updated by the Homeaway team. Customer Service and Support are great to work with and we feel that any kind of feedback is appreciated. We don't regret going this route and would certainly recommend the software to others.

Review Source

DM

Dan M.  
Owner  
  
Used the software for:

### "Escapia Software Review"

October 22, 2014

5.0

I have used Escapia now for more than 2 years. The program is robust, processes all my reservation needs. I also have an Escapia web based web site which tightly integrates into Escapia, HomeAway.com, VRBO.com and numerous websites worldwide. The single most important reason I chose Escapia was the proposed integration to the industry leading marketing websites VRBO and HomeAway. Between my Escapia website and the BOOKNOW buttons that have enabled on the VRBO and HomeAway ads, I now sometimes experience several online bookings daily direct from these websites into my Escapia system, flawlessly.

Review Source

JC

Jeremy C.  
  
  
Used the software for:

### "Functional tool that we could not do without "

November 14, 2016

5.0

The Escapia software is a priceless tool that we've built our business around. We've been in business almost 4 years and grown to 170 properties, without Escapia we wouldn't have seen such tremendous growth. I gave it 4 instead of 5 stars on Ease of Use only because it does take sometime to properly learn all the features of the software.

Review Source

AH

Ashley H.  
CEO  
  
Used the software for:

### "Escapia has helped take our business to the next level..."

October 16, 2014

5.0

In 2012 360 Blue made the decision to move from a server based software system to Escapia. It was one of the best decision we made!! We find Escapia to be extremely user friendly and definitely helps my staff be more organized and professional with the great tools they provide. HomeAway continues to make enhancements to Escapia that keep us ahead of our competition. HomeAway also provides great education conferences which update us on our area, the rest of the country and the rest of the world. I would highly recommend Escapia to anyone looking for vacation rental software.

Review Source

KW

Kevin W.  
Manager  
  
Used the software for:

### "Escapia is Your Best Management Software"

October 20, 2014

5.0

We here at Chalet Village Properties are very impressed with the Escapia Software and we also very much appreciate our Customer Relations Representative Kent Kloster. I have had several occasions where he has been very helpful with our transition over to the new Escapia platform. I would also like to say Escapia support has also been very good as well with any issues that arise. Escapia has continually made improvements and we are excited to see the new changes highlighted at the 2014 Rezfest. Kevin White (Manager) Chalet Village Properties

Review Source

JM

Jonah M.  
Founder  
  
Used the software for:

### "I would be lost without them"

October 21, 2014

5.0

This is by far the best software company out there for vacation rental management. Looking back, I honestly have no idea how I ran my business without them. Every aspect of Escapia from reservations, accounting, marketing partners, rate management, (the list goes on and on) has helped to grown my business and make me and my employees more efficient and more productive. I can not recommend this enough and would tell anyone that is involved in the vacation rental management that they absolutely need this software if they want to stay competitive.

Review Source

KB

Keith B.  
Owner  
  
Used the software for:

### "Best Software on the Market"

October 15, 2014

5.0

I currently manage 60 vacation rentals and have used Escapia since November 2011. I have a 20 year background in finance, accounting and accounting software so I would knew exactly what I was looking for in a software product and Escapia delivered. Updates and improvements are always being made so the software is even better then when I purchased it 3 years ago and will continue to improve. Customer support is responsive and outages are very rare. If I had to purchase software again - I would purchase Escapia no doubt.

Review Source

DB

Diane B.  
Owner  
  
Used the software for:

### "I Love my Escapia Software!"

October 21, 2014

5.0

Escapia software provides comprehension vacation rental software covering all aspects of accounting needed to properly run a property management software company. Any problems with the software I have are user error and the tech support people are wonderful to work with and never fail to help me find a perfect solution for any issues. Escapia is easy to use, the web integration is perfect and reports are complete and professional looking. I have tried other vacation softwares and nothing compares!

Review Source

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