Average Ratings

33 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Office Ally
  • www.officeally.com

About EHR 24/7

Inexpensive EHR solution that can be customized for any specialties. Functionality includes ePrescribing, scanning and dictation.


EHR 24/7 Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

EHR 24/7 Reviews Recently Reviewed!

C259b8f27984db63cd09cc5cb0c574f7

My providers use EHR to create keep pt notes and create visits

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows providers to template notes, create good notes access insurance guidelines and create visits the biller can then bill out. It connects to the Practice Mate the billing software. It is inexpensive. Posting, creating statements is easy, Great reports

Cons: The auto posting feature needs work to truly be an auto post. Sometimes the paper work gets lost at Office Ally.

Overall: It was a great introduction, 15 years ago, to electronic billing softwares. Office Ally keeps up with updates and upgrades at no cost. Customer service is good

Worked with this office system for about 4 months before we changed because of its difficulties within our clinic

Sep 21, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Cheap cheap cheap (I mean it is free), without the free aspects this would have never ever been used.

Cons: Terrible interface, requires so much personalization in order to do anything properly. You get what you pay for.

Overall, a really good experience

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: To be able to access a low to no-cost EHR is such a gift for our small business! We are grateful for he awesome customer support tream when we get "stuck" too

Cons: Having a mobile-friendly version would be AMAZING! It is challenging to use on mobile devices at times.

Overall: Easy access to hundreds of clients with a program that is compliant with standards for our industry.

Product is Practically and defiantly not worth it.

Jul 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: 1) The product is cheap, and when it works it is easy to navigate...................................

Cons: The Product is highly unreliable. The product frequently freezes, and moves at a snail pace. Computer equipment was updated & internet was updated, with no alleviation of glitches. I've tried calling customer service, but they deny any issues, and offer no help. I'm afraid our office will have to change EMR's as Office Ally is inhibiting patient care.

Overall: None.

Simple EHR program with some flaws

Jul 14, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: It is fairly simple to use. Training is readily available at convenient times. Inexpensive compared to other programs.

Cons: Reports don't give information needed. The patient medication list is hard for patients to read. Program randomly deletes chart notes. Runs very slow at times with lots of server issues.

Office Ally User Since 2015

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I like office ally and I use it for all my billing clients. I have also signed up a few providers on it as well. I think the accounts and reports could use a little tweaking, but overall I am pleased with the program.

Pros: My providers and I like the fact that this program is affordable and includes a clearinghouse. Some areas are user friendly.

Cons: I have had a few issues with information missing from the 1500 forms once they reach the payors. This causes the providers payment to be delayed because the claim has been denied.

Garbage

Jun 24, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Looking for new system now. Hours of lost work. I do not recommend.

Pros: Low cost, but does not out weigh the lack of functionality and system slow downs. Not mush else positive I can.

Cons: Notes lost on a regular basis. Lost time and double work. Ehr and billing programs do not talk to each other they way they should. constant refreshing is a huge drag on time.

Office Ally is unreliable. Frequent outages paralyze my office.

Jun 19, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: When it works... It is easy to convert a chart note into an insurance claim. It is customizeable to suit different types of practitioners.

Cons: It is very unreliable with poor technical support. It is difficult to reach a tech support person. There are incessant pop-up notifications that display the same unnecessary information many times per day. There is an incessant pop-up advertisement for a credit card processing company every time you record a credit card payment. It is difficult to print records, taking multiple steps and mouse clicks to print virtually any chart note or record.

Very useful

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its free and not hard to learn.

Cons: It could use some updates to the accounting portion of the program.

Overall: We have been using office ally as a PMP and a clearing house for over 8 years. It is a great program and you cannot beat the price.

Recommendations to other buyers: Its a great starter program.

Long term user 12 years plus

Sep 15, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: No cost, ease of use setup new patient information. Simplistic billing process.

Cons: Streaming report features, lack of follow-up technical customer support issues, related to electronic claims submissions, creating denials and rejections.

Recommendations to other buyers: Be specific as to your practice needs. Solo provider, multispecialty, clinic, etc.

Great for start up, but not for growing practices.

Sep 15, 2016
3/5
Overall
1.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: For a small office of 1-3 providers and just a few office staff, this software has been good. Since it's free, we were able to start a practice with relatively low overhead. I like that it's cloud based and can be accessed easily. The look of the visits tab is clear and easy to understand. Creating claims is easy because you can click boxes to add line items from your custom superbill. Your biller will have to know when to check for modifiers, codes, etc. There is no scrubber with this software.

Cons: The website seems to delay or go down too frequently, slowing down the billing process. Also, the ERA adjustments post twice randomly. I do not like that you have to have several tabs open to look at one patient's account. It's very difficult to look up family balances. The statement generator is very basic and has very few filters. They also do not print in alphabetical order making it difficult to put statements in the same envelope of the same household. Reporting is difficult and not at all clear or intuitive. You basically set filters to make a list. Reporting could be much better.

Recommendations to other buyers: If you want the basics, this program delivers. I would not recommend using the Auto Posting. It's inconsistent. However, manually posting payments is time consuming, but more accurate. The claims submission is nice, because you can create a superbill where you click boxes to add line items and not manually enter those in. Finding proof of timely filing is a real pain and only worth the trouble if the claim is large.

Very easy and enjoyable software!

Aug 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows me to get large amounts of information inputted and completed in a small amount of time.

Cons: It would be a great to sync the appointment calendar with an iOS calendar. Also, to have some app version for iOS.

Recommendations to other buyers: Choose something HIPPA compliant (like this) and a reliable product (like this).

Great product, highly recommend

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and it's free!!!! Submitting claims is very simple. If there are any issues with my claims resolving them only takes a couple steps. I can see everything I need to for each claim saving me lots of time. I no longer have to spend time on the phone with insurance companies I can just see what the errors are on my claims and correct them easily and resubmit without any hassle. They offer free support anytime I have any questions, there's always somebody there to assist me. The interface is very user-friendly I have tried other software programs and they're interfaces were outdated and difficult to understand. I have enjoyed office alley so much that I have actually purchased their EHR/24 system and I also use their practice mate, reminder mate, and patient ally Modules as well. It makes managing our 13 therapist practice very manageable.

Cons: because the system is web-based if there are any technical difficulties or updates taking place it prevents us from completing our work online at that time but this has rarely been an issue. It would be nice to have a phone or tablet application when being away from the computer for easier access to appointments and patient records.

Recommendations to other buyers: I've looked at several software programs and one thing I would recommend taking into account aside from the cost is the ease of using the system. Many of the therapists in our practice including myself are not technologically sophisticated so having something simple with technical support was very important for us and determining what system to use.

Great software! Very helpful staff.

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to work with and the staff is very helpful with all questions and fast to communicate.

Cons: The look of the site is a little dated, but it is functional!

Recommendations to other buyers: No recommendations at this time for others evaluating.

Great for the cost

Jul 14, 2016
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the layout of the software and the functionality of the options. Also, the cost.

Cons: The updates or "down time" can be frustrating for my office

Recommendations to other buyers: The frustrations are minimal and the software is great.

You get what you pay for!! Spend the extra money & get another system

Jul 12, 2016
2/5
Overall
3 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It is an inexpensive product. That is all I can say that is positive.

Cons: EVERYTHING ELSE! The system crashes almost on a monthly basis. Sometimes for several days.

Recommendations to other buyers: There are other programs out there that are a lot better. Only use this product if you are on a very tight budget.

We have used it for 4 years and have had a great experience!

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program works very well for our office. I am able to log in and view the schedule even if I am not at the office. Submitting claims is very easy and Office Ally is there to help. Claims are processed quickly with reports giving updates as to the status along the way.

Cons: We have days that are very busy and I really depend on the program to work, which most of the time it is great. There have been days when the server is having trouble and I don't get mush done. I have gotten around the issue for the most part by printing schedules ahead of time. Not the best but better than nothing. I do hope this gets fixed. Other than that I love the program!

Recommendations to other buyers: Very affordable for a small office. Has a very handy Schedule that is easy to template. The tabs in the program are nice to work thru in an organized manor. Any questions with rejected claims are happily answered by the call center.

Office Ally Review

Jul 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The support staff try to be helpful. The clearinghouse works well enough for our small group of 6 mental health therapists. The price is almost free.

Cons: EHR is not really designed for mental/behavioral health environment. The EHR program is better suited for a medical practice, not mental health. The integrated SOAP note cannot be altered. Treatment plans are not integrated. While form-templates can be created, it takes a lot of time to make changes. We had to wait two weeks for OA to make minor changes to a template; the process remains cumbersome. The program has a lot of time wasting glitches: just last week the scheduler didn't work, forcing us to schedule manually. Last year, OA duplicated all our providers and it took over a month to link providers and schedule back together. It was a nightmare. We are currently looking for another program.

Recommendations to other buyers: This product is better suited for a small clinic, or a small medical practice.

Meets my needs

Jun 23, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the flexibility of the program as it is internet based.

Cons: Some bugs. Although rare there are times when a visit is made through the appointment tab but it does not transfer to the visit tab. If it isn't in the visit tab then it will not be billed.

Recommendations to other buyers: Learn about the reports that can be ran. It helps as a checks and balances system.

Easy to use, affordable option.

Jun 21, 2016
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: EHR 24/7 features easy customization features and can be tailored to fit each clinicians unique needs/wants.

Cons: Customer service is not the greatest, reps seem uninformed or "guessing" a lot of the time. 3 out of 5 times they have no solution to offer. Also, servers can be slow at times rendering the system "dead in the water" as we call it.

Recommendations to other buyers: Do your research. There are many many different software vendors. Some are very pricey some are more affordable. This one is a good option,mostly easy to use, but more of a one size fits all. User must build and customize on his or her own. Being mental health, we could use something a bit more fine tuned to our specialty, but this makes the most financial sense for our practice.

Isurance Specialist. I submit all the claims and follow up.

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Everyone is great to work with, they know a lot about the software.

Cons: There is not much I don't like. everything is perfect for what I need. every one you talk to is very helpful, respectful and follow through with everything

Recommendations to other buyers: I recommend to use the software. It has been a great product that meets all my needs

Effective and easy to use.

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use and if there is a problem the staff on call is great with answering your questions.

Cons: I don't like how if there is a system error most of the time the office is unaware of the error and I have to call in to check, so email that the system is down is more efficient and effective in my mind. That way we are all on the same page.

Recommendations to other buyers: I would recommend for reminder calls to start using email reminders and or text.

Overall good

Apr 30, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Electronic vs paper "charts", and ongoing updates and improvements.

Cons: Slow server speeds, and at times, "dropped" notes before the note saved due to slow server response.

Recommendations to other buyers: Be fair, and think about the entire experience, not just good or bad events.

Been using for several years now

Apr 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like it best now that we have a personal advisor we can email or call to get help quickly. It was a struggle to move to EHR but now I don't know what I would do without it.

Cons: It's difficult to get things changed when there is, to us, an obvious need for something better.

Recommendations to other buyers: I think it is important to look for ease of scheduling appointments, flexibility in the appointment schedule (time slots of varying amounts), ability to copy and paste into history, how accessible is immediate help, how often does the system go down, how exportable is it if you decide to close the practice, how much does it cost, is it local or in the cloud (we prefer in the cloud)

Needs to work out a few bugs, but overall I love this software.

Apr 19, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast customer service when you have an issue. Easy to use software. Doesn't take a degree in science to use software.

Cons: Has issues with TIMING OUT and lagging with loading pages. At times it seems like the server is running super slow.

Recommendations to other buyers: It is a great software program, easy to use. Great tutorials and Excellent customer service. Have been using Office Ally for a number of years now and it is by far the best for a small practice like ours.

It has been getting worse of the experience using the program.

Apr 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: The billing program is OK. The EHR is easy to use but not sophisticated or friendly. The e-prescribing is free but it a dump program.

Cons: The EHR program is not friendly and the e-prescribing is the lousiest program I ever encountered.

Recommendations to other buyers: This is a very primitive program for user who is not willing to pay too much for using EHR.

3 year user of Office Ally.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The scheduling feature is very user-friendly. Reason's for visits are able to be customized and color coded. Multiple providers are able to be added as well as different offices. Individual providers are able to have log-in information to view Office Ally as well. Their permissions can be customized by the security administrator. The claims awaiting batch feature is great if a quick-fix needs to be made before it is sent off!

Cons: Some of the templates under a patient's account is irrelevant to our scope of practice and unfortunately cannot be modified.

Recommendations to other buyers: I would recommend comparing the ease of navigating the billing features of this software in comparison with others.

Great Product

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The price can't be beat and everyone is helpful and friendly for training and questions.

Cons: It would be nice if you could see all the information for a particular patient without having to switch tabs and retype their name.

Recommendations to other buyers: This is great for starting out, it does what you need, and for how cheap it is you can't beat it.

Office Ally Review

Apr 16, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: affordable, online help is good, the immunization view is good

Cons: difficult to create templates not pediatric specific

Recommendations to other buyers: Office Ally is a reasonable option for solo practice and need an EHR that is affordable and can get the job done.

CHEAP AND FUNCTIONAL ENOUGH TO STAY IN BUSINESS

Apr 15, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Cheap and handles billing/Clearinghouse well. Subsidized product so its cost per provider is very lean.

Cons: SLOW and cluttered. Unlike good tech that takes out old tech when adding in new tech, OfficeAlly seems to be adding more and more without subtracting... difficult to navigate at times.

Recommendations to other buyers: Have good internet speed, good documenting MA's, and lots of patience if you're going to use it.

Takes some time to get aquainted but after you learn its great!

Apr 15, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Its free, turn around on processing is fast. Practice mate keeps updating and getting better. I really like the ability to create claims from the calendar

Cons: Can be sluggish at peak times. Lacks fax ability (to fax referring doctors). No color coding of visit types and/or status of the visit.

Recommendations to other buyers: It has its limitations since its free. No ability to fax charts from the EHR. Reminders is lacking. If you're a niche specialty like we are the insurance verification is pretty pointless.

It's not so much the product but, rather, the wonderful support.

Apr 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and friendly to people like me who aren't technologically literate. I just own the company.

Cons: The learning curve is not for the impatient who are in a hurry.

Recommendations to other buyers: Trust me, take my advice. You don't have time to shop around do you?

PROVIDES GOOD SERVICE FOR PRACTICE MANAGEMENT

Apr 12, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the cost, the customer service and the reliability. I have never had any problems with the practice management software that I use.

Cons: Some functions are a little bulky. The EHR did not work well for mental health clinicians when I tried it, but the practice management software is good as is the price.

Recommendations to other buyers: Think about what you need and then try it out. If you just want to do electronic billing and practice management--this is a good tool. If you're looking for EHR I cannot recommend it.