# Page 3 | EHR 24/7 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is EHR 24/7 the right Patient Management solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134091/EHR-24-7/reviews

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EHR 24/7

4.1 (179)

[View alternatives](https://www.capterra.com/p/134091/EHR-24-7/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of EHR 24/7

## Showing most helpful reviews

Showing 51-75 of 179 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TF

Timothy F.  
Chiropractor/owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Look no further for practice management software!"

September 15, 2023

4.0

It has been great! I have used it for 1.5 years with zero problems or outages. Very reliable and customizable.

Pros

Very customizable and minimal clutter/non essential functionality.

Cons

Takes time to set up the macros the way you want them and requires 1-2 hours of training.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing EHR 24/7

Cost and functionality.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Cost.

Review Source

Response from Office Ally

September 19, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

SH

Sarah H.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good EHR system, great value! "

December 12, 2023

5.0

Overall it’s been really good which is why I’ve stayed for so long.

Pros

Been using for years. Easy to use. Has good features.

Cons

There are spelling errors in the pre populated soap note templates so it’s annoying to have to correct these. Also there are extra spaces in there too which aren’t needed. Doesn’t look professional when sending out charts to other doctors and attorneys.

Reason for choosing EHR 24/7

Doctor recommended, other practitioners used it and said it was good.

Review Source

Response from Office Ally

December 19, 2023

Sarah, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

SA

Sandi A.  
BILLING MANAGER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Office Ally a Wonderful and Inexpensive Program!"

September 15, 2023

5.0

We use the program daily and love the flexibility, ease of use, and price.

Pros

We like the ease of use and the flexibility to customize certain items (templates).

Cons

We haven't experienced any negative impacts.

Review Source

Response from Office Ally

September 18, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

TL

Tamara L.  
owner/provider  
Mental Health Care  
Used the software for: 2+ years

### "Great product for the price"

September 2, 2023

4.0

I have been using OA EHR since 2007 and am overall satisfied with the product

Pros

OA EHR user friendly, great support staff cost effective especially for small medical offices

Cons

doesn't interface with some labs for orders e-prescribing could allow for free hand ordering instead of number values.

Reason for choosing EHR 24/7

soemone suggested and over the years I've know several collegues who use different products pay more and not any happier

Review Source

Response from Office Ally

September 5, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

CO

Christelle O.  
Provider  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy to navigate, value for your money,"

December 24, 2023

4.0

I run a small practice and so this is worth it. Having my account representative \[sensitive content hidden\] has made this process worth it especially at times when we got frustrated.

Pros

Very easy to use, structure is very easy Value is AMAZING I CAN DO ALMOST EVERYTHING ON IT My account representative is very knowledgeable and easy to get a hold of Appointment notifiations for all appointments Built in clearinghouse is great and their response time

Cons

CUSTOMER SERVICE IS NOT THE BEST ANY EDUCATION NEEDED NEEDS TO BE SCHEDULED AND AVAILAIBILITY CAN BE LIMITED..BUT ACCOUNT REP IS ALWAYS THERE TO HELP WITH THIS Can't integrate your fax line

Review Source

Response from Office Ally

January 2, 2024

Christelle, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

AK

Amy K.  
RN, Immunization Coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Inexpensive and has what you need"

August 18, 2023

5.0

Overall have been very pleased, the inexpensive price and reliability of the website has been good.

Pros

It's user friendly and quick to learn. Customer service is good.

Cons

Creating templates on your own is tricky, but forms can be emailed direct for Office Ally to create for you. I wish there was a way for our signature pad to work directly with EHR. Also the integration with our Immunization Registry could be improved. When I checked into it did not meet our current needs.

Review Source

LJ

Lindsey J.  
Dr  
Medical Practice  
Used the software for: 2+ years

### "Great"

September 11, 2023

5.0

I have been very happy and satisfied with the product and services.

Pros

Cost, easy accessibility, easy to manage and work within site.

Cons

I am unable to think of anything at this time

Reason for choosing EHR 24/7

At the time it was due to cost and affordability.

Review Source

Response from Office Ally

September 12, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

jaM

jennifer a M.  
Licensed acupuncturist business owner  
Alternative Medicine  
Used the software for: 2+ years

### "templates have been a problem. iIhave asked multiple times to fix one of our templates . Never done."

September 7, 2023

3.0

Overall the experience is good. It has been hard to learn all of it.

Pros

I like the ease of use. The pre- screening of claims. Appointment page ease of use.

Cons

trying to get a training in a reasonable amount t of time. really long wait times on the phone. Trying to get templates fixed. I have asked multiple times to get text boxes to questions in a template. It has not been done. Also trying to communicate with the people who fix the templates is not good. When we do get a training, sometimes the trainer talks too fast and goes through it too fast. There needs to be more training videos.

Review Source

Response from Office Ally

September 8, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

VR

Verified Reviewer  
Physician Assistant  
Medical Practice  
Used the software for: 6-12 months

### "One of the Worst EMRs I've used"

June 3, 2022

2.0

Pros

Just about the only real benefit of this software is the price tag. Our office used it when we were first launching and costs were a concern.

Cons

The interface is awful. Workflow is horrendous. At least 3 of my notes would get deleted every Friday while I was charting and had to re-do them. Every page took forever to load and if you clicked something before the little circle stopped, it would freak out and refresh/you would lose everything you did. There is an E-prescribe but it was pretty terrible. Luckily I had a backup mobile app from another company to prescribe when OA wouldn't let me complete my task. Trying to navigate records was a nightmare. No smart search feature. Labs were not integrated, rather they were received as documents and uploaded into a document section. Thus, you had to spend countless time clicking through each document to find what you were looking for. No way to trend results.

Review Source

JD

Jason D.  
Chiropractor  
Alternative Medicine  
Used the software for: 2+ years

### "Great Product for the money. "

September 6, 2023

5.0

Works well

Pros

I really like the customization capabilities.

Cons

Don’t really have one currently. It does what I need it to do.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Review Source

Response from Office Ally

September 7, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

cC

christopher C.  
Doctor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EHR testimony"

September 11, 2023

5.0

overall, it allows me to cover all the bases of patient care , without me being tied to a computer for hours.

Pros

It saves me from writing for hours at a time, every day that I treat patients. The added benefit is this also allows me to pick certain phrases or statements as I go through it

Cons

I resented it in the beginning because it was mandatory, now i wouldn't be without it

Review Source

Response from Office Ally

September 12, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

RY

Rabia Y.  
Physician-Neurology  
Hospital & Health Care  
Used the software for: 2+ years

### "Simple EMR-could use some improvement but overall good value"

December 12, 2023

4.0

Good value for money, overall easy to use. If I could get a more personalized experience that would make it better.

Pros

Simple to pull up from any computer/interface. Simple to use, no complex commands. Easy to get in touch with support. Never had any issues with pharmacy prescribing.

Cons

1)Will sometimes loose notes as they don't save properly 2) Would be great if we could get the '>' and '<' symbol to use, currently cannot use this symbol for some reason 3)Dot phrases and text templates not easy to enter 4) I do not get any update on the tasks I have sent out

Reason for choosing EHR 24/7

Small clinic size and cost is the main reason, though I like the support and interface, I just wish I could customize things a little more to my liking.

Review Source

Response from Office Ally

December 20, 2023

Rabia, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

NM

Nick M.  
Physician  
Medical Practice  
Used the software for: 2+ years

### "Extremely satisfied user"

August 18, 2023

5.0

I love that I am able to append my own templates by myself, as often as needed. Customer service has been wonderful, though rarely needed.

Pros

I liked the customizability of building and editing violent template, and the autonomy in doing so.

Cons

Limited characters for building templates

Reason for choosing EHR 24/7

Price, customizability.

Review Source

Response from Office Ally

August 22, 2023

Thank you Nick for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

cM

cid M.  
Reseptionist  
Mental Health Care  
Used the software for: 2+ years

### "ehr review"

September 4, 2023

5.0

I am satisfied

Pros

User-friendly, has good reports to work with

Cons

Searching patients should always be by default with date of birth or have the option to select a default because that causes extra time to choose or make mistakes choosing it so it takes time

Review Source

Response from Office Ally

September 5, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

JD

Jennifer D.  
Dietitian/Owner  
Medical Practice  
Used the software for: 2+ years

### "Highly receommend. Have used over 10 years. "

August 18, 2023

5.0

Pros

Seamless use between it and Practice Mate. Easy to use.

Cons

System does go down at times but not often. They are quick to fix it.

Review Source

Response from Office Ally

August 22, 2023

Thank you Jennifer for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

CS

Cameron S.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Okay for price but better out "

April 10, 2024

4.0

Okay wouldn’t go back to be honest would pay double for something easier and friendlier

Pros

Pricing was the sale point but the ease of use is so hard to get use to, and my customer support session the person training me was very rude

Cons

Customer service and ease of use was the reason I left

Alternatives considered

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)

Reason for choosing EHR 24/7

Billing feature for auto accident but I switch to other alternative after use

Review Source

Response from Office Ally

April 12, 2024

Cameron, we're genuinely sorry to learn about your less-than-positive experience with Office Ally. Your feedback is incredibly valuable to us as we strive to improve both our products and support services. Even though you've moved on to a different provider, we believe your insights could greatly assist us in understanding where we fell short and how we can enhance our offerings for future users. If you could kindly provide us with your contact information at marketing@officeally.com, we'll have someone reach out to get more information. Your input could truly make a difference in helping us better serve our customers.

YD

Yelena D.  
Physician  
Medical Practice  
Used the software for: 1-2 years

### "Great experience!"

September 12, 2023

4.0

Great scheduling. It is easy to write medical notes. It is easy to create and send claims.

Pros

EHR is easy to use.Scheduling is very easy. Ability to create "phrases "

Cons

Eligibility verification was great, but after recent updates it became difficult. It is impossible to use EHR to gather data for MIPS. It is not easy to use e-prescribing. There are a lot of unnecessary features.

Review Source

Response from Office Ally

September 13, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

tN

thuy N.  
med director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ease and comfort of ehr 24/7"

August 18, 2023

5.0

uc and primary care

Pros

able to integrate template and utilize presets

Cons

glad that two users can not get in the same chart. prior would loose info if didn't save in time

Review Source

SO

Sherry O.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Office ally review"

September 16, 2023

5.0

keep tract of patients consise manner

Pros

ease of use and good support when you need it

Cons

exam info not carried over to next exam sheet, like allergies, medication allergies.

Reason for choosing EHR 24/7

low cost

Review Source

Response from Office Ally

September 18, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

JA

JORGE A.  
PRESIDENT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PRACTICAL & USEFUL"

December 12, 2023

4.0

Overall very pleased. It gets the job done.

Pros

Ease of use with most practical, day to day functions.

Cons

Cumbersome in certain areas. Lacks intuitive use. It has so many uses, areas, that it can become overwhelming.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Not satisfied with previous platform. Office Ally provided more options and flexibility.

Review Source

jL

james L.  
M.D  
Medical Practice  
Used the software for: 2+ years

### "ehr review "

September 6, 2023

5.0

my overall experience with ehr is good it shows you how to use it when theres a new update

Pros

what i like most of ehr is the eligibility it tells you in minutes if the insurance is up to date

Cons

the least thing i like form ehr is that patient fill out there put were they check in and doesn't update on our end

Review Source

Response from Office Ally

September 7, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

FG

Fernando G.  
Manager  
Mental Health Care  
Used the software for: 1-2 years

### "Medical Practice Genius "

December 12, 2023

5.0

Pros

Easy to use, fast and helpful. Customer service always helps fast

Cons

Some patients don’t show up after certain letters. Without typing in the actual name they don’t populate in the patient section.

Review Source

Response from Office Ally

December 20, 2023

Fernando, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

jM

jenny M.  
physical therapist assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "simple and efficient system"

December 12, 2023

4.0

Overall, I have had a positive experience !

Pros

the simplicity of the system allows for a smooth day of treatment

Cons

Occasional glitches and slow down that disrupt the day

Review Source

Response from Office Ally

December 20, 2023

Jenny, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

JP

Joseph P.  
LCPC-c  
  
Used the software for: 2+ years

### "Great for Insurance Clearing House & Health Records"

July 16, 2018

4.0

Pros

Office Ally functions as 2 products, EHR & a clearing house for insurance claims. As an EHR it works sufficiently. As an insurance claims clearing house it is outstanding. Office Ally works independently with different EHRs online and can be calibrated to accept claims directly from the EHR you use. It takes a few phone calls to your EHR and see if Office Ally clearing house is available. If your EHR does not calibrate to Office Ally, you can set up an account independently with them and login to file claims via the Office Ally website. Another positive as a clearing house is if the claims are for private insurance like Blue Cross, Aetna etc. it will cost the provider nothing. If the provider is submitting claims for medicaid recipients they have a one a month fee. This all depends on the provider and who they accept as a client.

Cons

The user interface on Office Ally is slightly confusing. A user can get confused at times because the options the user interface gives is a tad overwhelming. Another downside is the rejection codes they hand out. The good side though is you can call Office Ally up and they will guide you through the codes and issues.

Review Source

MM

Maria M.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Office ally or an Office ally? "

September 11, 2023

5.0

The customer service sucks. They take forever to answer. Have people that actually knows about the company and technology help.

Pros

I like the fact everything is in order.

Cons

When it automatically refreshes, it does save anything.

Review Source

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