# Page 5 | EHR 24/7 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is EHR 24/7 the right Patient Management solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134091/EHR-24-7/reviews

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EHR 24/7

4.1 (179)

[View alternatives](https://www.capterra.com/p/134091/EHR-24-7/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of EHR 24/7

## Showing most helpful reviews

Showing 101-125 of 179 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Kara M.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Great for start up, but not for growing practices."

September 15, 2016

2.5

Pros

For a small office of 1-3 providers and just a few office staff, this software has been good. Since it's free, we were able to start a practice with relatively low overhead. I like that it's cloud based and can be accessed easily. The look of the visits tab is clear and easy to understand. Creating claims is easy because you can click boxes to add line items from your custom superbill. Your biller will have to know when to check for modifiers, codes, etc. There is no scrubber with this software.

Cons

The website seems to delay or go down too frequently, slowing down the billing process. Also, the ERA adjustments post twice randomly. I do not like that you have to have several tabs open to look at one patient's account. It's very difficult to look up family balances. The statement generator is very basic and has very few filters. They also do not print in alphabetical order making it difficult to put statements in the same envelope of the same household. Reporting is difficult and not at all clear or intuitive. You basically set filters to make a list. Reporting could be much better.

Review Source

WR

William R.  
Manager & Founder  
Medical Practice  
Used the software for: 6-12 months

### "Satisfied Customer"

August 18, 2023

5.0

Pros

The support Staff; organization of the medical records.

Cons

We are self pay; I would like more re. the self pay aspect of our practice.

Review Source

DS

Danielle S.  
Psychiatric Nurse Practitioner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Psychiatric NP"

September 19, 2023

5.0

Amazing! It has literally saved my practice!

Pros

Easy to onboard and set up. The functionality allows you to port over your existing clients for quick chart setup

Cons

It's a flat-design EHR with minimal customization

Switched from

[CureMD](https://www.capterra.com/p/98772/CureMD-EHR/)

Price, and utilization

Review Source

Response from Office Ally

September 20, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

AB

Adriana B.  
MD  
Mental Health Care  
Used the software for: 2+ years

### "Try a different provider"

September 27, 2018

2.0

I have been using them for 5 years. Mostly because once you started using them, it is not easy to leave...I am a solo practitioner (MD) and I need to use the EHR function. My biller is telling me that she doesn't have much trouble with them. I have been using more recently the calling/texting for reminder calls. I am paying just to have my patients complaining that they are not receiving any calls.

Pros

It is relatively easy to use. It is inexpensive (be aware what you are trading off though...)

Cons

Constant problems with freezing up, losing data and sluggish for quite a lot of times. Difficulty to fully use it either with GoogleChrome as well as with Explorer. Poor technical support. Not only that they don't know what they are doing, but they are not even willing to do much.

Review Source

VR

Verified Reviewer  
Owner/Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good start for a small practice"

March 7, 2019

4.0

Fairly good. Not really quirky.

Pros

Inexpensive, easy to use. Has the essentials. Good support.

Cons

Very rudimentary. Not a lot of features. Geared for more medical than other types of healthcare. PI billing is very time consuming.

Review Source

Keith C.  
Clinical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Great EHR, amazing price"

February 11, 2021

4.0

Overall, I'm very impressed with this EHR. You just can't beat it for the price. We are saving hundreds of dollars every month compared to what we would be paying for the big-name EHRs.

Pros

The EHR, clearinghouse, practice management, and scheduling system are all connected. It's easy to use, and customer service is great. I can always get someone on the phone for help when I need it. I have been through several training sessions with their techs, and they are very patient and helpful.

Cons

The system is very basic, but it does everything a good EHR should. I'm an optometrist, and the system was not made with eye care in mind, so we have had to create our own exam and prescription forms. But the forms are easy to access, use and attach to encounter notes.

Review Source

LH

Logan H.  
doctor  
Medical Practice  
Used the software for: 2+ years

### "review"

September 6, 2023

4.0

Pros

Price! Best price EMR and overall reliable and effective

Cons

There are times where it is slow, and there has been rare cases of outage.

Review Source

Response from Office Ally

September 7, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Adrianne J.  
Medical Biller  
Hospital & Health Care  
Used the software for: 1-2 years

### "Are they really your ally?"

May 21, 2020

4.0

Pros

This software was good for creating claims and submitting them.

Cons

Basically there was a lot of features I did not care for. It was very hard during payment posting to keep having to use the tab key.

Review Source

Jennine E.  
Marriage and Family Therapist, Supervisor, and Owner  
Mental Health Care  
Used the software for: 2+ years

### "Price Change Impacting Usage"

December 29, 2018

5.0

I have enjoyed using it. I like being able to search checks and see all payments laid out. They have done a great job and I am sad to have the increase in fees.

Pros

I love how easy Office Ally is and how it allows us to bill insurances. We use it with Therapy Appointment. It has worked GREAT.

Cons

They just increased their fees drastically per clinician making it not worth it anymore. I am looking into new programs to use.

Review Source

MM

Mark M.  
Owner, Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Nice billing system.Does the job"

February 6, 2018

4.0

This is a solid program and once you get used to it works well. I have found it to meet the needs of my practice.

Pros

It is a free product that holds its own, Not a lot of bells and whistles but does most tasks that I need. Customer support is there when you need them. Sometimes difficult getting through to them but you can always email or set up a time to meet. I have found it to be very reliable.

Cons

Customer support is good but not always easily accessible. The reports are limited and somewhat cumbersome. The user has to go through several tasks to get the report they need. Also, some limits with types of reports you can pull up.

Review Source

FA

Faizan A.  
Assistant Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "User interface is too cool "

September 11, 2022

4.0

We are very happy with 24/7 services it’s not costing you more even if you are a small clinic and thing to save a lot against a fee service then you are right place to choose this service! Just used 3 month then you are addicting of this

Pros

User interface is too cool easy to upload/ store all documents in one place try once a life if you are tried paying alot for a services

Cons

Step a new practice is very easy always comes with new updates to save a lot of time you can easily log in from every device

Review Source

BR

Brett R.  
Owner  
Alternative Medicine  
Used the software for: 2+ years

### "Office Ally is unreliable. Frequent outages paralyze my office."

June 19, 2017

2.0

Pros

When it works... It is easy to convert a chart note into an insurance claim. It is customizeable to suit different types of practitioners.

Cons

It is very unreliable with poor technical support. It is difficult to reach a tech support person. There are incessant pop-up notifications that display the same unnecessary information many times per day. There is an incessant pop-up advertisement for a credit card processing company every time you record a credit card payment. It is difficult to print records, taking multiple steps and mouse clicks to print virtually any chart note or record.

Review Source

SA

Syed A.  
Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Unable to get results from labs or radiology direcarly inti EHR"

September 6, 2023

5.0

Good

Pros

Inexpensive for small part time practice and practicemate billing support

Cons

Unable to get lab and radiology results directly in EHR

Reason for choosing EHR 24/7

Inexpensive

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

Was getting expensive and no billing support

Review Source

Response from Office Ally

September 7, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

KN

Karin N.  
Licensed Acupunturist  
Alternative Medicine  
Used the software for: 2+ years

### "Office Ally is the best!"

December 3, 2020

5.0

Easy to use for a person who isn't terribly tech-savy.

Pros

I've been using Office Ally for many years and it helps keep my practice organized and on-track. I find it easy to use.

Cons

I don't have any complaints, I don't have other programs to compare it to. I've been running a single practitioner practice for years and once I found a program that works I have no motivation to change.

Review Source

JN

Jonathan N.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "This is a tool that I use constantly for charting progress notes and treatment planning."

December 14, 2017

5.0

Makes charting and other daily tasks easy to do.

Pros

User friendly, easy to track documents and notes. I supervise two mental health clinics, and often am not able to physically be present at my satelite clinic. With EHR 24/7 I am able to track activity, DA's Treatment Plans, and other documentation in real time as I am consulting with supervisees.

Cons

I have tried repeatedly to set up automated payments so that the monthly enrollment fee is automatically taken care of. I had it set at one point, but now have to pay manually each month.

Review Source

Marsha D.  
Owner and Licensed Professional Counselor  
Mental Health Care  
Used the software for: 2+ years

### "Excellent got Billing Claims"

December 14, 2018

5.0

I have found the ease of use with this site to be really great. I wish I could use it more. It is so much better than many of the other sites I use. I can easily see so many actions I’ve performed on this site.

Pros

Easy to use. Very good customer support.

Cons

Not as many insurances I use are available on this site now.

Review Source

HM

Haytham M.  
Sales  
Medical Devices  
Used the software for: 6-12 months

### "Very good one"

December 12, 2023

5.0

Easy life and follow up tracking and money deposit

Pros

Very easy to use and can be share with others

Cons

Convinced using and follow up with claims

Review Source

Response from Office Ally

December 20, 2023

Haytham, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

GW

Geoff W.  
Owner  
Mental Health Care  
Used the software for: 2+ years

### "Office Ally Review"

July 12, 2016

3.0

Pros

The support staff try to be helpful. The clearinghouse works well enough for our small group of 6 mental health therapists. The price is almost free.

Cons

EHR is not really designed for mental/behavioral health environment. The EHR program is better suited for a medical practice, not mental health. The integrated SOAP note cannot be altered. Treatment plans are not integrated. While form-templates can be created, it takes a lot of time to make changes. We had to wait two weeks for OA to make minor changes to a template; the process remains cumbersome. The program has a lot of time wasting glitches: just last week the scheduler didn't work, forcing us to schedule manually. Last year, OA duplicated all our providers and it took over a month to link providers and schedule back together. It was a nightmare. We are currently looking for another program.

Review Source

TM

Tisa M.  
Billing Agency  
Financial Services  
Used the software for: 2+ years

### "Office Ally User Since 2015"

July 11, 2017

4.0

I like office ally and I use it for all my billing clients. I have also signed up a few providers on it as well. I think the accounts and reports could use a little tweaking, but overall I am pleased with the program.

Pros

My providers and I like the fact that this program is affordable and includes a clearinghouse. Some areas are user friendly.

Cons

I have had a few issues with information missing from the 1500 forms once they reach the payors. This causes the providers payment to be delayed because the claim has been denied.

Review Source

MF

Michael F.  
PA-C  
Medical Practice  
Used the software for: 2+ years

### "Product is Practically and defiantly not worth it."

July 23, 2017

1.0

None.

Pros

1) The product is cheap, and when it works it is easy to navigate...................................

Cons

The Product is highly unreliable. The product frequently freezes, and moves at a snail pace. Computer equipment was updated & internet was updated, with no alleviation of glitches. I've tried calling customer service, but they deny any issues, and offer no help. I'm afraid our office will have to change EMR's as Office Ally is inhibiting patient care.

Review Source

JM

JOEY M.  
BILLER  
  
Used the software for: 2+ years

### "Dated but simple to use. "

June 26, 2018

3.0

Pros

It is very simple to use for the user. The process is very streamline and clear. Would recommend for simple single practice. Is a main clearing house for many carriers. Free to use!

Cons

Very outdated compared to the new programs that are available. Not many functions within the program. Reporting options are very limited. If you have a busy multi provider practice would definitely look into a different system.

Review Source

JC

Jeffrey C.  
Nurse Practitioner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Nurse Practitioner "

December 11, 2023

5.0

Pros

Ease of use. Fast customer service. Price is reasonable. Easy to chart.

Cons

None so far…Please keep your price low

Review Source

Response from Office Ally

December 19, 2023

Jeffrey, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

PB

Pooja B.  
Mental Health Specialist/ Intern  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Soap Notes"

September 2, 2023

5.0

Great experience

Pros

Ease of Use, access to patient records and fillable fields. Access to fillable fields.

Cons

Unable to delete notes that were entered by mistake

Review Source

Response from Office Ally

September 5, 2023

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

AT

ANDREA T.  
Vice President  
Financial Services  
Used the software for: 2+ years

### "3 year user of Office Ally."

April 18, 2016

3.5

Pros

The scheduling feature is very user-friendly. Reason's for visits are able to be customized and color coded. Multiple providers are able to be added as well as different offices. Individual providers are able to have log-in information to view Office Ally as well. Their permissions can be customized by the security administrator. The claims awaiting batch feature is great if a quick-fix needs to be made before it is sent off!

Cons

Some of the templates under a patient's account is irrelevant to our scope of practice and unfortunately cannot be modified.

Review Source

RA

Robert A.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Garbage"

June 24, 2017

2.0

Looking for new system now. Hours of lost work. I do not recommend.

Pros

Low cost, but does not out weigh the lack of functionality and system slow downs. Not mush else positive I can.

Cons

Notes lost on a regular basis. Lost time and double work. Ehr and billing programs do not talk to each other they way they should. constant refreshing is a huge drag on time.

Review Source

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