Who Uses This Software?

Qualtrax works with heavily regulated industries where compliance with standards such as ISO 17025, 17020, 13485, and 9001, NERC SIP, ASCLD/LAB, GFSI, FDA, ACLASS, and FQS are required.


Average Ratings

41 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Qualtrax
  • www.qualtrax.com
  • Founded 1993
  • United States

About Qualtrax

Qualtrax is a complete quality and compliance software system used to manage and control documentation, automate key business processes with customizable workflows, streamline training management, manage internal and external audits and ensure critical industry regulations are addressed in real-time. Qualtrax is an invaluable resource in heavily-regulated industries, where complying with standards including ISO 17025, 17020, 13485, and 9001, TNI, GFSI, FDA, and FQS is required.


Qualtrax Features

Vendor has not completed this information.

  • Collaboration
  • Compliance Management
  • Document Management
  • Higher Education
  • Requirements Management
  • Reviewer Portal
  • Self Assessment
  • User Access Permissions
  • Workflow Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control

Qualtrax Reviews Recently Reviewed!


Choose your Qualtrax Admin carefully!

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Cons: Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

Overall: Centralized, and standardized, the required controlled documents for our laboratory system, over 400 documents divided into about 10 operational divisions. The management of this system is now taking just a fraction of time that was required with our legacy system.

The developed workflows have likewise centralized, and significantly standardized, many of our quality assurance processes. It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented.

Quality Management System that works

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Implementing Qualtrax allowed my quality system to be paperless. Processes, sign-offs, authorizations, checks/balances, etc. can all be done through the system from cradle to grave without generating a single piece of paper.

Another great thing about Qualtrax is the flexibility of its licenses. As a business that does not generate revenue, it's not possible to get a copy of everything per user so the ability to switch the licenses around and allow them to be used when needed is extremely helpful from a budget standpoint.

Cons: I am a needy customer who's knowledge and usage of the system is relatively advanced; so there are features that I would like the system to have to help facilitate my work as a Manager and Administrator. However, sometimes my "wishes" aren't in high demand by the rest of the community so I have to wait.

Overall: Excellent! The customer service is the best I've ever had with any vendor and they always respond to my emails/calls very quickly.

I was in the middle of an assessment once and could not figure out a problem. I sent an S.O.S to Qualtrax and within minutes I got a phone call back and someone on the other end helping me.

Qualtrax Review

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Support is ALWAYS there to help! I have sent emails after business hours and they have responded promptly, pleasantly, and most importantly, informatively! I can't say enough how great the support team is.

Qualtrax works hard to keep everyone informed about their updates and new features. I have never met a team so helpful and up to date with the times. Their customer interference is beyond great, they are always happy to communicate and always respectful.

We've had many audits where our customer's have complimented us on our ability to quickly retrieve documents and provide proof of training, reviews, archives, drafts, etc. We have given all the credit to Qualtrax.

Cons: It was difficult to keep up with the updates when it was the responsibility of our IT team, with how busy they are within our company. But Qualtrax has already solved this issue with the cloud sharing. Now they take care of all the updates for us!

Overall: Overall my experience has been a positive one. Our auditors are pleased, it is easy to use and convenient for keeping our many SOP's organized and controlled.

Qualtrax - Indispensable for Our Crime Lab

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Documents (and document review and approvals), trainings, and workflow processes are centralized, trackable, reportable, and viewable by the staff that need to see them.

Ease of use with an intuitive interface.

Cloud based system allows us to access our documents and workflows while in the field or telecommuting.

Multiple permissions allow for great flexibility with what users and user groups can and cannot access in the system.

They have the best support of any vendor I have ever worked with.

Cons: Sometimes reports need to be exported to Excel to make them look better on a page, but that is because we are using Qualtrax to record a large amount of data and it is a really minor issue for us.

Overall: We used to spend so much time chasing paper, scanning, emailing, and storing documents on multiple places on our LAN. Qualtrax has largely eliminated this clerical work so our laboratory's Quality Assurance Unit can spend more time on continuous improvement. We have been using Qualtrax since 2013 and it has really improved communication and effectiveness of processes in our laboratory.

Capterra loader

Flexible, User Friendly Quality System

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

Cons: There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Overall: We have fully automated periodic review of documents and have successfully and easily integrated newly acquired sites into our Quality Management system utilizing the bulk upload and automatic approval features. We are staying compliant with competency testing through use of the training module which tracks required, completed, and incomplete training and allows expiry of training each year. Qualtrax support is always great, very response, and able to provide admin level users with great support through user forums and resource documents. We are also able to troubleshoot our own on-prem instance through access to error logs.

Flexibility allows adaptation for many uses

Feb 06, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The workflows are my favorite feature. They are simple to build and allow the organization to keep track of its processes. For us, knowing who is responsible is key for accountability and keeping things moving. They are simple to build using the workflow designer to create the framework and then the rest is drop down and check boxes. There is no requirement to know code, although they do allow the use of HTML to add functionality and style to the workflows.

Cons: Reports only collect data from a single workflow. We have several workflows that are connected and generate other workflows. In order to get all of the information on a single related topic, an audit for example, you have to report on each of the individual types of workflows and collate the data.

Overall: Qualtrax is helping us track our processes so that we don't drop the ball. We know where each project is and who is responsible. This helps with accountability. Also, it is helping reach a goal of becoming paperless. Many things we used to submit and track on paper is now on Qualtrax.

Capterra loader

AWESOME PRODUCT AWESOME PEOPLE

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: USER FRIENDLY

CUSTOMER SERVICE

Workflows

Cons: THE LOOK OF THE INBOX PAGE. KINDA BORING...

Overall: Our overall experience with Qualtrax has been wonderful! We have been users for over a decade and have watched this company evolve catering to our specific needs. Every issue has been resolved and done so in a very timely and ethical manner. The AHA site makes for a great and easy way to offer suggestions and also to receive support. Our company has had a ROI equivalent to 100's of thousands of dollars with the implementation of Qualtrax workflows. Qualtrax is a powerful tool for effectively maintaining a quality management system within your business. A few months ago the president visited our site here in northern Virginia just to check in on us. How awesome is that!!! As a customer it was very cool to see them take the time to visit our facility and see Qualtrax in action and address any concerns that we may have had. So again, our experience as a whole has been A++++!! Thanks Qualtrax for standing behind your product as well as you do!!

Capterra loader

Essential Tool

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Electronic reminders for due date, revisions and document reviews.

Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management.

Cons: The calendar feature on the dashboard has never been useful

Overall: I was handed the Qualtrax platform during my first days on the job and instructed to implement it across the laboratory branch system. The customer support was and is still incredible. The software effortlessly expands to meet our needs. The product development team is constantly adapting and improving the functionality of the system. One of the best gems of Qualtrax is the Users conference that even after 5 years of using the system, still allows me to expand my knowledge of the software.

Compliance Management Made Easy

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Qualtrax allows me to manage accreditation compliance at the touch of a button. Processes that were paper-based are now electronic which allows much faster input and response from laboratory staff. Qualtrax's reporting functionality enables easy and intuitive data retrieval. Upgrades to the software are communicated clearly and, if needed, Qualtrax support is standing by to assist in your needs.

Cons: Qualtrax is highly customizable which can seem intimidating to some users.

Overall: Qualtrax has made managing ISO/IEC 17025 compliance of a muli-site crime laboratory system much easier through electronic approval and storage of documents and streamlining compliance management.

Qualtrax is awesome!

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: *Easy installation with built in templates

*Easy to train staff on how to use software

*Audit preparation features built in (Document management, Process management Testing and Training, etc.)

*Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system

*Can share templates with other Qualtrax users

Cons: *Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs)

Overall: Qualtrax is an invaluable asset for maintaining our document control and process management. It allowed us to be better prepared for an audit to maintain our compliance within the environmental laboratory accreditation standards.

The Qualtrax Onsite Trainer was awesome and ensured that we were confident in using the software. He also helped us expand our tracking capabilities and elevate our compliance system from file cabinets and share drives to a high level, extremely organized compliance system that is all in one location.

Alameda County Sheriff's Office - Qualtrax Review

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use, document management, workflows, and most recently the hosted server. I've essentially converted the laboratory documentation from hard copies to all electronic. This has played a significant role in the success of our 17025 accreditation.

Cons: I would say early on I did not care for the document compare module we purchased. Fortunately, we are no longer charged for it. I would like to see better customization of how the workflow reports are in Qualtrax. The ability to export them is nice, but if one were able to adjust column widths within the software that would be great.

Great for organization, great customer support!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have been using Qualtrax for over 5 years and my favorite thing about it is the ability to easily organize a lot of stuff. We've found that having everything in one place really helps with keeping things up to date and quickly finding things.

Cons: I really like all of Qualtrax, but if I had to pick one thing that I'd like to see improved, it would be to more easily set up email reminders, especially for workflows.

Overall: Qualtrax is a great tool for organizing information, helps eliminate paper with workflows, and is easily accessible. And their customer support is absolutely wonderful. They are quick to respond and always able to help!

Amazing Product

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best part of the software is the ability to track changes.

Cons: In all honesty, there really is not anything I have been disappointed with following our purchase of the software in 2014.

Overall: Often times after purchasing a software package you will not have contact with the company following initial training. Qualtrax is the opposite. They have amazing customer service. I believe other companies should take note of how Qualtrax interacts with their customer base. They are willing to sit down and really listen to our needs and determine how best to utilize their software. I would strongly recommend Qualtrax to any company in the market for a document control system.

Best Customer Service!

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Qualtrax is completely customizable by the user. If you do have any questions/issues, Qualtrax's customer service is fantastic! You can call or email and they actually answer and work hard to resolve your issue.

Cons: There are some glitches or hiccups you have to either work around or live with. However, they are constantly upgrading the software and take the user's feedback/needs into account with developing improvements.

Overall: Qualtrax is a great company. We've been using them for over 6 years and it has been a great experience. I would highly recommend them.

AMAZING Customer Service and Products

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This product has one of the most beautiful user interfaces for and I cannot wait to get it implemented in my company. The ease of use is apparent even from the login screen and the ease of building and maintaining workflows is a breeze and their applications make it that much easier and more effective.

The BEST part about this software is the extremely amazing customer service. If you need anything at all the entire company is right there with you to help you and to achieve what you need to achieve. The atmosphere with this company is homely and I would never think of using a different software for our lab.

Cons: Sometimes the system can get bogged down with the amount of data, but after speaking with one of the software engineers they are looking into how they can solve this issue! Way to go Qualtrax!

Using Qualtrax

Apr 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly and easy to learn. The ability to clone workflows. The fact that they are constantly improving the software and factor their users needs and ideas into upgrades. Their technical and customer support is wonderful and I have really enjoyed getting to know the Qualtrax staff!

Cons: Some of the features are still old and clunky. Printing option needs to be improved. I would like to see more cloning options, like for tests and trainings.

Overall: They are a wonderful company to work with and I value my relationship with them.

Value, ease of use, and fast implementation

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The systems core functions work extremely well and are very intuitive. The path to implementation is much faster than comparable systems (we were live in 3-4 months from go). Moving from paper-based to electronic doc management and QMS has been highly valuable for our organization

Cons: There are a few areas that don't have all the functionality we would use in our organization, such as spaces for making notes when doing gap analysis. None of these are major and most have workarounds. On a positive note, the focus on having the best "core" features as opposed to being a one-stop-shop is the better route in my opinion.

Overall: Positive and personable company to work with.

Qualtrax Will Change How Work

Feb 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Software is very functional and user friendly. The Qualtrax team is always evaluating their product and increasing the functionality to meet customer needs.

Cons: There is nothing really to not like. Workflows are the most difficult part to learn but with a little practice, anyone can become an expert.

Overall: Our experience with Qualtrax has been great. It has increased our efficiency in document management and employee training. Greatly decreased our audit preparation time due to efficient document management. It's been a game changer for us.

Qualtrax Review

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The continual updates and support keep the application functioning smoothly. The features of the application support our needs, help the laboratory's efficiency, and significantly reduce time associated with report writing and laboratory audits.

Cons: The overall cost to maintain the application is my least favorite aspect.

Overall: We are using it to track laboratory workflow processes to comply with accreditation requirements as well as document control, revision, and distribution.

Qualtrax

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ease of the software and the quality customer service! Whenever we needed help with workflows, training our employees; Qualtrax support center was always willing to help! The team is very knowledgeable!

Cons: I haven't had a bad experience with the software.

Overall: I would highly recommend this software! Our GFSI auditors love the software ! Everyone we have worked with in a Qualtrax has been more than helpful and very knowledgeable of the software!

Wonderful Customer Support

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use with retaining historical data that is easily accessible is a must for accreditation requirements.

Cons: I can't think of anything I like least about the software.

Overall: Employees find the software easy to use. With the hosted software, our employees are able to access SOPs on site, which has been a wonderful addition for our lab. The Qualtrax employees truly care about their customers and it shows when any issues come up that Customer Support is proactive and very fast.

Qualtrax

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Everything that is needed in a Quality Documentation system! Easy to use and the best customer service.

Cons: Getting used to the new license structure when we changed to the cloud.

Overall: In the current business environment, continual improvement is key to staying competitive. Qualtrax keeps you there with constant innovation and customer support. Preparation for audits is an afterthought as everything needed is always accessible and ready to go.

Excellent product for forensic quality assurance!

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This product has assisted our agency in achieving forensic accreditation. It is perfect for this purpose and the service Qualtrax provides its customers is amazing. I am extremely happy we moved forward with the purchase of Qualtrax for our quality assurance needs!

Cons: I have no complaints about this software. We are extremely happy.

Overall this software is great, bit of a learning curve with setup

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: I love the end user side of this product. It is very intuitive on what needs to be accomplished, and the user interface has recently been updated and is very nice.

Cons: As an administrator, setting the system up can be tedious to downright difficult (especially the workflows). This is mitigated by the excellent support, and the user conferences.

Overall: I am an systems administrator with a recently combined Forensics crime lab. We are using Qualtrax to solve our documentation needs for accreditation. We have only been using the product for about 6 months, and still have a lot we want to implement, but we have high hopes, and have had some great support from the company.

Qualtrax Review

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: The capability of approval hierarchy that leads to email notification. Helps with tracking down who approved/reviewed what and when.

Cons: I'm still new to this and have no comments at this time.

Overall: I love it. I use it for many documents and this is the best way to get it through approvals and updates.

Qualtrax was a Game Changer for our Company

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love being able to access all of our documents in one location.

Cons: I love the software as is, but what I like least is that with our company, some of the best features are disabled.

Overall: Ease of finding Documents.

Great system and support for controlled documents

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: I like how easy it is to maneuver through to create documents within our Corporation.

Cons: I don't really have any cons at this time

Overall: Using Qualtrax helps with not having multiple documents of the same topic or subject.

Qualtrax for ISO 17025 Laboratory

Apr 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Qualtrax software is user friendly and has made our document control process efficient. Qualtrax has also improved our processes for corrective actions as well. The Qualtrax team is very helpful in explaining their product.

Cons: I do not have any negative feedback at this time because we are in the process of learning the Qualtrax System.

Overall: Overall, my experience with Qualtrax has been very positive. The Qualtrax team is very helpful in training our team to use the software in a way that will benefit our company.

Qualtrax Admin User

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Ease of use, functionality, able to access quickly.

Cons: We are only able to go two levels deep with documents.

Overall: It's amazing to me how quickly I was able to catch on and use this program.

Great Document Control Software

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: User friendly with timely updates and customer support.

Cons: Needs more traceability options for laboratories.

Overall: Great for document control

Great system

Apr 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ability to designate user controls based on access.

Cons: Having a different file for header/footer. vs creating the document already with it.

Overall: We are still in the process of uploading our documents, however so far it is a great product. It has allowed us to track staff compliance.

Reduced paperwork for document control

Qualtrax

Apr 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: My favorite ability of Qualtrax is to track all changes.

Cons: Qualtrax is expensive software, but worth the value.

Most User-Friendly and Flexible Compliance Software

Apr 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Flexibility and User-friendliness

Cons: Training workflow does not allow for bi-annual and subsequent annual training frequencies as per CLIA requirements for competency.

Overall: This will create more efficient document control and process workflows.

Qualtrax for a small lab

May 01, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The features and functionality of the software are more than our lab would likely use, but it's nice that they are available.

Cons: We have issues with viewing completed tests within the system.

Overall: Very responsive and willing to help with problems.

Good stuff

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and work flows make this product user friendly for the cost.

Cons: Very hard to upload more than 500 documents and build the document training tests (1:1 ratio so for every document you want to capture on a test you build an entire test). My experience was uploading 1700 documents and building 1700 tests, one by one

Overall: Everything except the loading has been great

TIme Saver

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since the implementation of Qualtrax software, my workload has decreased as well as mistakes.

Cons: We have used most of the features and have not found anything I don't like. Some of the items require some learning before use.

Overall: Working with Qualtrax has improved the laboratory's ability to get documents through the system, track tasks through workflows, and improve quality.

User since 2011

Apr 30, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of document use

Document conversion to pdf

Cons: Help guide not updated for new cloud based system

QA system for a laboratory testing environment

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The document, training and testing aspects. What a great compilation to start. Hoping to add risk management and other automated features.

Cons: There is nothing that I have found that I do not like.

Overall: TAking out a lot of the manual and tedious requirements for document and training oversight.

Excellent software and training

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Electronic system no more paper easy to use software

Cons: Need a few more user friendly adjustments

Overall: Good software not hard to use

L. Henderson Qualtrax Review

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is user friendly, easy to administer, and functionality is flexible..

Cons: I haven't found anything that I don't like yet.

Overall: Qualtrax provides all the necessary tools for document control, sharing documents and compliance needs. Technical support is quick and efficient.

Playing Beat the Clock

May 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: When it works, it seems to make sense and operate correctly.

Cons: There are a lot of options to select at every turn, and no obvious guidance about what does and does not make sense for proper setup.

Overall: I've had minimal interaction other than 4-6 2-hour training sessions. I've found representative very able for training.