Qualtrax

Qualtrax


5 / 5
14 reviews

Who Uses This Software?

Qualtrax works with heavily regulated industries where compliance with standards such as ISO 17025, 17020, 13485, and 9001, NERC SIP, ASCLD/LAB, GFSI, FDA, ACLASS, and FQS are required.


Average Ratings

14 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Qualtrax
  • www.qualtrax.com
  • Founded 1993
  • United States

About Qualtrax

Qualtrax compliance software consists of robust document control, process automation, and employee training management. Qualtrax provides the tool to manage internal and external audits and simplify the quality management of heavily regulated industries where compliance with standards such as ISO 17025, 17020, 13485, and 9001, ASCLD/LAB, GFSI, FDA, ACLASS, and FQS are required. Qualtrax greatly simplifies document management, workflow tracking, and business and manufacturing process control.


Qualtrax Features

Vendor has not completed this information.

  • Collaboration
  • Compliance Management
  • Document Management
  • Higher Education
  • Requirements Management
  • Reviewer Portal
  • Self Assessment
  • User Access Permissions
  • Workflow Management
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control

Qualtrax Reviews Recently Reviewed!


Quality Management System that works

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Implementing Qualtrax allowed my quality system to be paperless. Processes, sign-offs, authorizations, checks/balances, etc. can all be done through the system from cradle to grave without generating a single piece of paper.

Another great thing about Qualtrax is the flexibility of its licenses. As a business that does not generate revenue, it's not possible to get a copy of everything per user so the ability to switch the licenses around and allow them to be used when needed is extremely helpful from a budget standpoint.

Cons: I am a needy customer who's knowledge and usage of the system is relatively advanced; so there are features that I would like the system to have to help facilitate my work as a Manager and Administrator. However, sometimes my "wishes" aren't in high demand by the rest of the community so I have to wait.

Overall: Excellent! The customer service is the best I've ever had with any vendor and they always respond to my emails/calls very quickly.

I was in the middle of an assessment once and could not figure out a problem. I sent an S.O.S to Qualtrax and within minutes I got a phone call back and someone on the other end helping me.

Qualtrax Review

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support is ALWAYS there to help! I have sent emails after business hours and they have responded promptly, pleasantly, and most importantly, informatively! I can't say enough how great the support team is.

Qualtrax works hard to keep everyone informed about their updates and new features. I have never met a team so helpful and up to date with the times. Their customer interference is beyond great, they are always happy to communicate and always respectful.

We've had many audits where our customer's have complimented us on our ability to quickly retrieve documents and provide proof of training, reviews, archives, drafts, etc. We have given all the credit to Qualtrax.

Cons: It was difficult to keep up with the updates when it was the responsibility of our IT team, with how busy they are within our company. But Qualtrax has already solved this issue with the cloud sharing. Now they take care of all the updates for us!

Overall: Overall my experience has been a positive one. Our auditors are pleased, it is easy to use and convenient for keeping our many SOP's organized and controlled.

Flexibility allows adaptation for many uses

Feb 06, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The workflows are my favorite feature. They are simple to build and allow the organization to keep track of its processes. For us, knowing who is responsible is key for accountability and keeping things moving. They are simple to build using the workflow designer to create the framework and then the rest is drop down and check boxes. There is no requirement to know code, although they do allow the use of HTML to add functionality and style to the workflows.

Cons: Reports only collect data from a single workflow. We have several workflows that are connected and generate other workflows. In order to get all of the information on a single related topic, an audit for example, you have to report on each of the individual types of workflows and collate the data.

Overall: Qualtrax is helping us track our processes so that we don't drop the ball. We know where each project is and who is responsible. This helps with accountability. Also, it is helping reach a goal of becoming paperless. Many things we used to submit and track on paper is now on Qualtrax.

Capterra loader

AWESOME PRODUCT AWESOME PEOPLE

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: USER FRIENDLY

CUSTOMER SERVICE

Workflows

Cons: THE LOOK OF THE INBOX PAGE. KINDA BORING...

Overall: Our overall experience with Qualtrax has been wonderful! We have been users for over a decade and have watched this company evolve catering to our specific needs. Every issue has been resolved and done so in a very timely and ethical manner. The AHA site makes for a great and easy way to offer suggestions and also to receive support. Our company has had a ROI equivalent to 100's of thousands of dollars with the implementation of Qualtrax workflows. Qualtrax is a powerful tool for effectively maintaining a quality management system within your business. A few months ago the president visited our site here in northern Virginia just to check in on us. How awesome is that!!! As a customer it was very cool to see them take the time to visit our facility and see Qualtrax in action and address any concerns that we may have had. So again, our experience as a whole has been A++++!! Thanks Qualtrax for standing behind your product as well as you do!!

Capterra loader

Essential Tool

Feb 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Electronic reminders for due date, revisions and document reviews.

Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management.

Cons: The calendar feature on the dashboard has never been useful

Overall: I was handed the Qualtrax platform during my first days on the job and instructed to implement it across the laboratory branch system. The customer support was and is still incredible. The software effortlessly expands to meet our needs. The product development team is constantly adapting and improving the functionality of the system. One of the best gems of Qualtrax is the Users conference that even after 5 years of using the system, still allows me to expand my knowledge of the software.

Compliance Management Made Easy

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Qualtrax allows me to manage accreditation compliance at the touch of a button. Processes that were paper-based are now electronic which allows much faster input and response from laboratory staff. Qualtrax's reporting functionality enables easy and intuitive data retrieval. Upgrades to the software are communicated clearly and, if needed, Qualtrax support is standing by to assist in your needs.

Cons: Qualtrax is highly customizable which can seem intimidating to some users.

Overall: Qualtrax has made managing ISO/IEC 17025 compliance of a muli-site crime laboratory system much easier through electronic approval and storage of documents and streamlining compliance management.

Qualtrax is awesome!

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: *Easy installation with built in templates

*Easy to train staff on how to use software

*Audit preparation features built in (Document management, Process management Testing and Training, etc.)

*Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system

*Can share templates with other Qualtrax users

Cons: *Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs)

Overall: Qualtrax is an invaluable asset for maintaining our document control and process management. It allowed us to be better prepared for an audit to maintain our compliance within the environmental laboratory accreditation standards.

The Qualtrax Onsite Trainer was awesome and ensured that we were confident in using the software. He also helped us expand our tracking capabilities and elevate our compliance system from file cabinets and share drives to a high level, extremely organized compliance system that is all in one location.

Alameda County Sheriff's Office - Qualtrax Review

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, document management, workflows, and most recently the hosted server. I've essentially converted the laboratory documentation from hard copies to all electronic. This has played a significant role in the success of our 17025 accreditation.

Cons: I would say early on I did not care for the document compare module we purchased. Fortunately, we are no longer charged for it. I would like to see better customization of how the workflow reports are in Qualtrax. The ability to export them is nice, but if one were able to adjust column widths within the software that would be great.

Great for organization, great customer support!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have been using Qualtrax for over 5 years and my favorite thing about it is the ability to easily organize a lot of stuff. We've found that having everything in one place really helps with keeping things up to date and quickly finding things.

Cons: I really like all of Qualtrax, but if I had to pick one thing that I'd like to see improved, it would be to more easily set up email reminders, especially for workflows.

Overall: Qualtrax is a great tool for organizing information, helps eliminate paper with workflows, and is easily accessible. And their customer support is absolutely wonderful. They are quick to respond and always able to help!

Qualtrax

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. It is user friendly

2. The document revision process is easy to use and easy to train users on

3. It is constantly being improved and they really listen to their users' suggestions and needs

4. Prompt responses on support questions - the forum is also very helpful

5. The ability to search documents for key words, etc.

6. The reporting functionality

7. The option of automatically sending tests

Cons: 1. The inbox calendar is not very useful

2. I would like for the user tools to be part of the software instead of separate programs

Best Customer Service!

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Qualtrax is completely customizable by the user. If you do have any questions/issues, Qualtrax's customer service is fantastic! You can call or email and they actually answer and work hard to resolve your issue.

Cons: There are some glitches or hiccups you have to either work around or live with. However, they are constantly upgrading the software and take the user's feedback/needs into account with developing improvements.

Overall: Qualtrax is a great company. We've been using them for over 6 years and it has been a great experience. I would highly recommend them.

Qualtrax Will Change How Work

Feb 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is very functional and user friendly. The Qualtrax team is always evaluating their product and increasing the functionality to meet customer needs.

Cons: There is nothing really to not like. Workflows are the most difficult part to learn but with a little practice, anyone can become an expert.

Overall: Our experience with Qualtrax has been great. It has increased our efficiency in document management and employee training. Greatly decreased our audit preparation time due to efficient document management. It's been a game changer for us.

Qualtrax

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything that is needed in a Quality Documentation system! Easy to use and the best customer service.

Cons: Getting used to the new license structure when we changed to the cloud.

Overall: In the current business environment, continual improvement is key to staying competitive. Qualtrax keeps you there with constant innovation and customer support. Preparation for audits is an afterthought as everything needed is always accessible and ready to go.

Qualtrax has everything I need for quality work across my team!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how Qualtrax allows for management of group permissions and security specific to processes or documentation in the site. This means that I can set up secure processes one time and just move personnel in and out of that proven setup as needed.

Cons: The interface is a little outdated. While some pages have already been revamped, I'm excited to see updates to the areas I use the most - workflows!

Overall: Qualtrax helps solve problems organizations may not even know they have. The teams are always willing to help take the product, along with compliance knowledge, to help build out processes that can be maintained in Qualtrax. They even provide best in class workflows based on industry to help guide that transition.