Ramaker & Associates

CIMS


4.5 / 5
37 reviews

Who Uses This Software?

Large and Small Cemeteries.


Average Ratings

37 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,295.00/year/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Ramaker & Associates
  • www.cimscemeterysoftware.com
  • Founded 1992
  • United States

About CIMS

Database-driven cemetery information management system with cemetery maps that are auto updated with every new burial entry. CIMS has distinct versions to accommodate any cemetery's needs. Our CIMS programs are managing over 1,000 cemeteries throughout the US and internationally! CIMS is user-friendly and budget-friendly. From municipal cemeteries to those run through religious organizations, to independents and corporations, all have found CIMS and integrated it into their cemeteries.


CIMS Features

  • Accounting Management
  • Document Management
  • Grave Search
  • Image Storage
  • Lot Mapping
  • Records Management
  • Work Order Management

CIMS Reviews Recently Reviewed!


From Beta to Best

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: The cloud version has steadily evolved over the past few years and has become very functional and useful. It has many features that allows one to properly manage a cemetery as well a becoming a good research tool for families who are searching for relatives as additional information is added to the data base. Customer support has been outstanding and no matter who I talked to, they either helped me right away or found an answer for me and called me back.

Cons: The cloud version may be been relased too soon as I kept running across problem that were being worked on or were added to an update list to be included in a future release. Also, there was no instruction manual for the cloud version and it was basically self learn or call for help. I was on the phone A LOT. I understand there is a wikiCIMS guide available now, but since I am fairly familiar with the software now and am not a power user like I was I. The past, I have not referred to it yet.

Overall: I am a volunteer and was not associated with the original purchase decision several years ago, so I don't know what other Cemetery management systems were considered. In any case, it was a good decision to purchase something because everything was kept on 'cards'. There was considerable work done to enter ownership of lots (recorded deeds are used to show ownership) of most of the lots or partial lots, but then they stopped doing anything and no burials were recorded, just ownership. There were a lot of headstones, but no one really knew where anyone was buried. When I first volunteered, they said great, we need someone to do an inventory for us. I said ide be glad to do it. Did not hear another word from them. About two years later I had volunteered to clean headstones and happened to mention about my past volunteering to do the inventory and someone grabbed me this time and said please help. What database info they had was on the desktop version of CIMS at the time and only on one computer that was being used full time by someone else on a different task, so working with the system or even trying to enter data was next to impossible. Fortunately, I found that the cloud version had been introduced which would allow me to work from home and I convince the staff to upgrade to the new system and I was off to the races. CIMS has a great mapping program and it was a great help in helping me organize and enter data. I basically had to do a headstone by headstone inventory

CIMS Review

Mar 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The first Pro would be Ease of use. Prior to using CIMS we had a card file system and an ancient data system. After getting CIMS, entering, storing, and researching data has become a breeze.

The second Pro would be the color coded Layers. With this option, one can ascertain availability, purchases, standard burials, veteran burials, restrictions, reservations, and even cremations. CIMS also the option of how much data can be viewed on each individual grave space. The options of data input has been very well researched by the CIMS creative team.

Cons: I haven't really found any cons since using CIMS.

This is not really a con, but, I have CIMS installed on my desktop and on 'the CLoud'. The formats are slightly different, but easily used.

Overall: My overall experience with CIMS has been great. The support team is a great group of people. They are very knowledgeable of their product. They are very determined to resolve any issues that may arise.

EASY AND AFFORDABLE!

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: For one, the CIMS software is user-friendly! The software is easily accessible from anywhere, including your phone. It has many features that make storing and creating deeds, ownership information, and burial information simple - which reduces the time in searching through paper documents. Customer service is always readily available should there be an issue, which is very infrequent and usually caused by user error. I would recommend the CIMS software to all publicly and privately owned cemeteries. We currently have two cemeteries that are in the CIMS software and are gearing up to put a third cemetery on it.

Cons: The only thing I can think of is when I try logging into it from another staff members computer it will freeze up, but that issue is probably on our end.

PROGRAM PROS & CONS

Mar 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really like the ease it takes to find burials and burial spaces.

If I have a problem (which is very rare) and get immediate

help and it is usually something I have done wrong. The support

people are always very nice. If they do not know at the moment

why I had a problem they are quick to find out and let me know.

I also like that I don't have to remember to backup the data.

Cons: At one time I added to the religion list the word "Other" to note that

this person's funeral service was done in a funeral home chapel or at

the gravesite. I no longer can enter that and cannot find a way to add

this to the religion list. It would be nice to be able to put this information

in if service not done at a church.

Overall: Again I have always been happy with the different programs and

the support team.

Best software

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Mostly because of the ease an use of this software. I am not good with technology but this is so easy that anyone can do it. I really really like this software. When I have an issue or problem, I just call and they walk me through it in a way that I can easily understand. The CIMS team don't treat you like an idiot they understand and are very professional about it.

Cons: Currently I can't think of anything that I don't like about this software. I guess maybe the price, but when you look at it, by the time you look everything up by paper you have it done with this program.

Overall: We are upgrading to the mapping portion of this program. It is a long process but the final program will even make our system better and better for the customer to understand. Again this is the best software that is out there!

CIMS Software

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very easy to use. We use the Mapping version. It reduces our search time and the ability to print maps is very helpful to the employees.

We have been with the CIMS software from it's early development. The company has continued to update and improve it's user ability. We have now transitioned to their cloud version and that allows me to access our data as I travel on my smartphone or tablet.

We have taken pictures of the headstones and save them with the burial information.

The customer support is outstanding. When I have had an issue, it has been resolved with one phone call.

Cons: We have experienced no issues with the software. It meets our every need.

Overall: We have been very pleased with the ease of use and functionality. We no longer keep paper records. The

days of keeping track of burial plots on file cards are gone.

We share our data upon request with persons doing genealogy research. Having pictures of the grave stones to include with the data is greatly appreciated.

CIMS Online easiest means to access your cemetery

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CIMS is both detailed and responsive. The detail allows me to research and easily find a number of burial attributes ranging from actual burials and ownership to family details, markers, and customer details. It also allows me to sort historic burials to supplement our guided tours of the cemetery.

Cons: The biggest improvement CIMS needs is an easy access public portal that can be linked to a website so the public can easily search the burials at the cemetery.

CIMS Online has improved our mobility and as before keeps us up to date!

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a 2 person office and 2 person field worker operation, family owned since 1968. I love that we can have complete records at our fingertips including documents and photo's. I am so close to going paperless and it feels so good!

Cons: It does not have the ability to track leads and sales.

Overall: If we have a problem, we give CIMS a call and it has never taken longer than 24 hours to fix or correct a problem. They are very professional and helpful.

CIMS Likes and Dislikes

Apr 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of learning the software and the fact that when I have an issue and call they either answer my question right away or get back to me in the same day.

Cons: Right now I do not like the fact that when you go into a block you see the owner and every time you want to go to the next lot in that Block you have to click on the burial to see it. Before you could just go to a Block click on the burial and go from lot to lot without it going back to the owner.

I would also like to see it have the ability to publish the obit on the site without going thru all of the steps that you have to go thru to make that work.

Overall: We will soon have the CIMS on our website so that hopefully it will stop some of the calls about where and who is buried in our cemetery. We will have fewer ancestor calls.

CIMS softeware

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the arial view of the cemetery, showing the location and the surrounding graves, it makes finding a grave much less difficult for me, family members, and our grave opening contractor.

Cons: Sometimes I get locked up. I'm not sure if it's me or the software, but I usually have to go out or do an F5 to refresh the page.

Overall: I like the overall look of the cemetery thru the software. It's easier to find graves available, who the veterans are, type of burial etc. I'm still a customer in progress in that I don't dig into what I could do if I took the time to check the software out completely.

CIMS review

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It looks great and give people sitting with you a great view of the mapping. Love the document field for uploading images, that is very valuable.

Cons: Like have approximation of the name field, if I type in "Smith" when it is Smyth I am looking for it may give a listing somewhere of those with names that are "Sm". This alpha browse option was valuable on our Access data base.

Overall: Good. I would tighten up the customer service aspect of the service. Understand your clients and while we know a ton about the cemetery business not so much about software and it's capabilities.

Cims is total cemetery management software

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is a great addition for our cemetery. With capabilities to attach multiple documents and ease of editing. This software allows me to speed up the daily record keeping and produce work orders to staff. Navigation from sales to burials or the input of new customer is very quick and easy to accomplish using CIMS.

Cons: I have nothing at this time that I don't like about CIMS.

Overall: CIMS is a wonderful tool with great customer service. I have recommended it to other cemeteries that have made contact with us.

Stay Current

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, in this day of technology an old industry of cemeteries needs to be current and provide accurate timely information to customers

Cons: Need to work on Columbarium layouts Currently the location is not clear on the maps

Overall: Great design willing to listen to suggestions for improvements.

CIMS Review

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, great help when you do have a problem, the maping is so good.

Cons: What I like least about this is that we did not get this software years ago.

Overall: We used to have all records on paper and looking up burials and knowing what graves we could sell took soooo much time, mow with CIMS we can do it in minutes.

CIMS

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the Ramaker team and the support they give you and the continual updates to improve the software. The software is easy to maintain and use and it has made our cemetery much more efficient.

Cons: There is nothing I don't like. It is exceptional.

Hillside Cemetery

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can put multiple scans on a plot, info for a grave. It has also made selling lots extremely easy.

Cons: When setting our program up some mistakes were made and the changes that we need to make cost quite a bit to make, which I understand so we are saving those changes for a once a year thing, which can be frustrating.

Overall: This program has saved time when selling a lot that I can look at it on my laptop instead of running to the Cemetery every time as our Public Works Department maintains the Cemetery. Also aids in when people are looking for a person who was buried I can just print out the map and send it to them

Small Organization | Large Scale Solution

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The number one reason for choosing CIMS was that the application met all of our business requirements. In addition, the pricing was fair, the people were great to work with, and the cloud based solution allowed for collaboration among team members during implementation.

Cons: Several of the features that have been ported to the cloud based solution seemed outdated, but CIMS is constantly working to update its code and add features based on user feedback.

Overall: Overall, the experience with CIMS has been very positive. We were able to achieve our number one objective, which was to transfer our paper records that were over 100 years old to a digital cloud based solution

Cemetery Manager

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, can just CIMS on your phone while your in a cemetery. To be able to upload documents and pictures.

Cons: I don't have anything to say that I don't like about CIMS

Overall: Helped to keep our records organized, by using CIMS the information that you need to enter is consistent so if you have more than one person working on CIMS the person enters the same information. You can perform several reports.And it nice to have the ability to load documents and pictures.

CIMS Improved Our Records

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The CIMS software is very user friendly, it walks you through each step. If I ran across something that I did not understand (which only happened once) I called support and was helped professionally and efficiently. Being able to use on my mobile device has been useful in helping to locate a grave while at the cemetery. I just used the report section and found information on there that our cemetery committee will be able to use to determine future use of the cemetery.

Cons: I am very hard pressed to come up with something that has been an issue to date with the CIMS program.

Overall: CIMS has helped in keeping more accurate and reliable records. It also is useful in showing clients the exact, realistic view of the open plots.

Extremely Helpful

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and clarity of maps and diagrams associated with the program.

Cons: I have not discovered any cons yet. Every time I wrote the technicians with questions, they responded in a timely fashion.

CMIMS overall Review

Mar 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Search engine is very helpful

Mine is the web base option so i never worry about loosing data

Very inter active, shows changes immediately,, at least shortly after made

Cons: maybe would like to see the search have some additional features

Overall: Senior staff is very proficient at completing requested changes.

Pricing is a little spendy - but im use to smaller town costing

CIMS Review

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to understand and use. Very good way to keep information at hand for a small cemetery like ours.

Cons: I cannot think of any cons at this time.

Overall: CIMS is a very nice way to keep track of your burials and information that goes with them. I don't need Customer Service very often, but they are always quick to return my call and emails and help out with whatever I need.

CIMS Cloud Review

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly user friendly, much better than the non-cloud based version!

Cons: Can occasionally be difficult to navigate.

Would recommend

Mar 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Map is easy to read and maneuver. Easy for customers to perform their own search.

Cons: Cannot make mapping changes on my own.

Cannot choose which information shows. Would like to "hide" what isn't relevant.

Overall: It took a REALLY long time to get the program running. Once it was complete it was fine.

CIMScloud

Mar 29, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The idea behind it is fantastic. When it is working the way it should, it keeps us in real-time with the details of our business.

Cons: It's incredibly slow to upload and requires daily use of the Ctrl+F5 to update. The streaming isn't the best.

Overall: We use CIMScloud to manage sales, inventory and burial records for our cemetery. When it runs smoothly, it has increased our efficiency and record keeping. When we have issues, the support team is easily and readily available to assist. The customer service is top-notch.

Cemetery Information Management using CIMS Cloud

Apr 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program allows us to store all cemetery data (ownership of lots, burials, etc) in one place and with the cloud based service, it updates automatically and constantly. It is fairly easy to use, once you've worked with it for some time.

Cons: There were some initial 'glitches' or omissions that we encountered but the Ramaker staff is always available to listen and make adjustments as needed. Excellent customer service!

Overall: We enjoy using CIMS for our cemetery and the only issue we have is getting everyone in the office to use it to look up information rather than relying on paper files. That is not a CIMS problem, however, it is a staff "problem."

Cemetery Software

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and the mapping component is wonderful.

Cons: We have not been able to make any custom reports.

Overall: CIMS has been very supportive. When we purchased a columbarium they helped us put it in CIMS so we did not have 2 separate data bases.

CIMS software review

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support. Ability to use with small cemetery

Cons: Nothing. Like the software and it's function

Overall: Great

St. Francis Borgia cemetery

Apr 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Can get to what I want without a lot of trouble.

Cons: That the information don't fit on the whole screen without sliding the screen side ways. It makes it harder to read the information I need at the same time!

Overall: Very good software. Glad to have it.

No other experience

Apr 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The support team is very responsive and knowledgeable.

Cons: Toggling between customers and spaces. In an old cemetery, ownership records may not be available, yet creating a burial for someone (long ago interred) requires that ownership of the space be identified.

Overall: We hope to identify all residents and include historical data/photos with each report. Ideally, a visitor can access this information through a search.

Brand new User

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, being able to consolidate our data electronically

Cons: conversion of reports directly without manipulation. may be Microsoft Excel issue though

Overall: We are solving our issue with having electronic data instead of hard copy.

Benefits are ease of use, and convenience. This includes the Cemetery director being able to access data offsite from the Cloud, instead of having to drive to our location.

CIMS Review

Apr 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to set up, and enter information. i like that we have the option later to add the map. i have not used the reports yet, but i have searched in it.

Cons: I wish the feature for others to just be able to look up info on the web was included in the price. We are small and we are not able to offer that to our community at this time.

Overall: It is a continued good experience. If I ever need help, they are there to assist, and there are periodic updates and training I can take advantage of.

CIMS

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cloud software makes all the difference. The program is so user friendly and easy to navigate.

Cons: Wish the symbols / shapes would appear bigger. Example: squares used to show burial and markers.

Overall: Fantastic!

Updating our cemetery records -100 yr old St Mary Tampico

Mar 29, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the layers and the fact that I can upload obits and copies of headstones.

Cons: it is cumbersome to input and I cannot add all the data unless they are put in as a new customer. We have lot owners but many burials . Would like an input screen with the basic data as I am inputting a lot of past burials.

Overall: Are records are very spotty, once I get all the data input we should have a complete (as we can have) place to find our information of past and potential future burials.

Title - CIMS review

Apr 03, 2019
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that we can categorize all of our burials online and have them permanently saved.

Cons: Probably the least thing we like is the way the map looks.

Overall: Overall it has been very good. We like having the ease looking everything up on the computer and showing clients the cemetery online versus pulling out old, large, clunky maps.

Nice program

Mar 31, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Organization of the items and detail information

Cons: I saw nothing negative about the program

Overall: Very good

Cims Cemetery Software

Mar 29, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Provides a platform to have a permanent record of our cemetery. Once I get all the past data into the software it will work great.

Cons: Having to input all the past data going back 150 years. I have had the program for 2 years now and still working on it.