# CIMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CIMS the right Cemetery solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134099/CIMS/reviews --- CIMS 4.6 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CIMS Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jerrie L. secretary Information Services Used the software for: 2+ years ### "Highly recommend!" April 19, 2019 3.0 I really enjoy working with the people at Ramaker. They are quick to respond to issues and questions as well as provide updates that make the system better. Since the beginning of using CIMS desktop and then transferring to Cloud CIMS I have no complaints about customer service. Pros I really enjoy the ease of cataloguing the cemetery and the ability to add photos, documents and other notes in to CIMS. All the information that the cemetery needs to maintain files on customers is in one place and easy to access from any computer and/or smart device. I can answer questions while out and about for family members who are curious about information as to where their loved one is buried. This in invaluable to me. The customer service is amazing and I am never without an answer to a question for more than 24 hours. Cons I feel like the map printing features could be easier to navigate and print for help in locating a grave (such as having a list of the names of nearby graves to ease in the finding for families). I also wish there was a place for middle names and/or the ability to put a place for other items. Review Source CL Clint L. General Manager Non-Profit Organization Management Used the software for: 2+ years ### "Reliable, Practical, and Supported — A Cemetery Software That Works" March 3, 2026 5.0 We manage a cemetery that has been in operation for nearly 150 years, so bringing decades of records into a modern digital system was a big shift. CIMS has helped us bring order to those records, improve mapping accuracy, and operate with greater confidence. The QuickBooks Online integration has been especially helpful in simplifying our back-office financial processes. What truly stands out is the support team — they’re accessible, patient, and genuinely helpful when questions arise. We’ve been so pleased with our experience that we are now integrating CIMS into our sister cemetery as well. No software is perfect, and there’s a learning curve when you’re moving from paper to digital, but overall we’re glad we chose CIMS. Pros • Helps organize historic records with clarity • Mapping and location tracking are a real operational improvement • QuickBooks Online interface greatly simplifies back-office workflows • Support team is accessible, patient, and understands cemetery operations Cons • Takes some time to get fully comfortable with all features (typical with powerful, specialized software) Review Source Response from CIMS Cemetery Software March 19, 2026 Thanks so much for your kind words, Clint! We are thrilled that our support team exceeded your expectations. DB Donna B. Sexton Cemetery Manager Religious Institutions Used the software for: 2+ years ### "Outstanding " March 3, 2026 5.0 We have been using CIMS since 2007 and have watched it expand functionality, constantly improving, taking feedback and developing a 1st rate product! Pros Ease of use, available help on the program itself. Updates clearly explained. Does more than I thought we could possibly need! Cons There is absolutely nothing that does not surpass with CIMS- it is fabulous, easy to use. There are features that we do not yet utilize! Review Source Response from CIMS Cemetery Software March 19, 2026 Thanks for being such a dedicated client, Donna! We appreciate you. JP Jan P. Executive Board Religious Institutions Used the software for: 2+ years ### "Overall best program and support." March 18, 2026 5.0 They are there to assist as we become a more advance user and whatever person we deal with has an answer or gets us to the best person to help Pros The prompt customer service with any one off questions. Updates to make user friendly tasks and providing multiple updates to enhance use. Cons There is nothing that I would rank as least liked. We did have a rocky start with the initial mapping and understanding how to get data loaded to avoid problems in the future. Review Source Response from CIMS Cemetery Software March 19, 2026 Thank you, Jan! We are glad you received excellent customer service from our team. YP Yehuda P. Manager Consumer Services Used the software for: 2+ years ### "Happy customer " March 3, 2026 5.0 Pros Great customer service and people to work with. They are always updating the program and are willing to listen to your input as user of the program. Cons When I first started using the program I didn’t like how there was no billing/ accounting. But you changed that so I have no problems Review Source Response from CIMS Cemetery Software March 19, 2026 Thanks, Yehuda! We are always expanding our service offerings to better support cemetery management. I'm glad you are happy with the financial additions! JG John G. District Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Using CIMS Platinum Daily" August 22, 2024 5.0 The most impressive thing about our experience with CIMS has been the customer service. We shoot an email and we get expert help right away. Pros Our CIMS Platinum software can be as simple or as complex as we want. The operations make sense and our maze of cemetery maps were integrated flawlessly. Cons The minor things we did not like as much at first turned out to be customizable to exactly how we wanted them, i.e. font size, map colors, etc. Review Source PB PAGE B. Owner/Operator Individual & Family Services Used the software for: 2+ years ### "CIMS Online has improved our mobility and as before keeps us up to date!" March 29, 2019 5.0 If we have a problem, we give CIMS a call and it has never taken longer than 24 hours to fix or correct a problem. They are very professional and helpful. Pros We are a 2 person office and 2 person field worker operation, family owned since 1968. I love that we can have complete records at our fingertips including documents and photo's. I am so close to going paperless and it feels so good! Cons It does not have the ability to track leads and sales. Review Source ML Michele L. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Stay Current" March 29, 2019 5.0 Great design willing to listen to suggestions for improvements. Pros Ease of use, in this day of technology an old industry of cemeteries needs to be current and provide accurate timely information to customers Cons Need to work on Columbarium layouts Currently the location is not clear on the maps Review Source mS mike S. Cemetery Supervisor Government Administration Used the software for: 2+ years ### "CIMS Review" April 17, 2019 5.0 We used to have all records on paper and looking up burials and knowing what graves we could sell took soooo much time, mow with CIMS we can do it in minutes. Pros User friendly, great help when you do have a problem, the maping is so good. Cons What I like least about this is that we did not get this software years ago. Review Source VR Verified Reviewer Sexton Civic & Social Organization Used the software for: 2+ years ### "CIMS software review " April 9, 2019 5.0 Great Pros Ease of use and support. Ability to use with small cemetery Cons Nothing. Like the software and it’s function Review Source MR Mike R. Project Manager Telecommunications Used the software for: 2+ years ### "CMIMS overall Review" March 30, 2019 4.0 Senior staff is very proficient at completing requested changes. Pricing is a little spendy - but im use to smaller town costing Pros Search engine is very helpful Mine is the web base option so i never worry about loosing data Very inter active, shows changes immediately,, at least shortly after made Cons maybe would like to see the search have some additional features Review Source SM SONJA M. CEMETERY COORDINATOR Government Administration Used the software for: 2+ years ### "Would recommend" March 29, 2019 4.0 It took a REALLY long time to get the program running. Once it was complete it was fine. Pros Map is easy to read and maneuver. Easy for customers to perform their own search. Cons Cannot make mapping changes on my own. Cannot choose which information shows. Would like to "hide" what isn't relevant. Review Source AK Amy K. Business Manager Religious Institutions Used the software for: 2+ years ### "Cemetery Software" April 5, 2019 5.0 CIMS has been very supportive. When we purchased a columbarium they helped us put it in CIMS so we did not have 2 separate data bases. Pros This software is easy to use and the mapping component is wonderful. Cons We have not been able to make any custom reports. Review Source JS Jean S. Accounts Payable Religious Institutions Used the software for: 6-12 months ### "Brand new User" April 4, 2019 5.0 We are solving our issue with having electronic data instead of hard copy. Benefits are ease of use, and convenience. This includes the Cemetery director being able to access data offsite from the Cloud, instead of having to drive to our location. Pros User friendly, being able to consolidate our data electronically Cons conversion of reports directly without manipulation. may be Microsoft Excel issue though Review Source JC Joan C. Cemetery sexton, office manager Religious Institutions Used the software for: Less than 6 months ### "Updating our cemetery records -100 yr old St Mary Tampico" March 29, 2019 4.0 Are records are very spotty, once I get all the data input we should have a complete (as we can have) place to find our information of past and potential future burials. Pros I like the layers and the fact that I can upload obits and copies of headstones. Cons it is cumbersome to input and I cannot add all the data unless they are put in as a new customer. We have lot owners but many burials . Would like an input screen with the basic data as I am inputting a lot of past burials. Review Source RB Ray B. Volunteer Cemetery Database Manager Civic & Social Organization Used the software for: 2+ years ### "From Beta to Best" March 29, 2019 5.0 I am a volunteer and was not associated with the original purchase decision several years ago, so I don’t know what other Cemetery management systems were considered. In any case, it was a good decision to purchase something because everything was kept on ‘cards’. There was considerable work done to enter ownership of lots (recorded deeds are used to show ownership) of most of the lots or partial lots, but then they stopped doing anything and no burials were recorded, just ownership. There were a lot of headstones, but no one really knew where anyone was buried. When I first volunteered, they said great, we need someone to do an inventory for us. I said ide be glad to do it. Did not hear another word from them. About two years later I had volunteered to clean headstones and happened to mention about my past volunteering to do the inventory and someone grabbed me this time and said please help. What database info they had was on the desktop version of CIMS at the time and only on one computer that was being used full time by someone else on a different task, so working with the system or even trying to enter data was next to impossible. Fortunately, I found that the cloud version had been introduced which would allow me to work from home and I convince the staff to upgrade to the new system and I was off to the races. CIMS has a great mapping program and it was a great help in helping me organize and enter data. I basically had to do a headstone by headstone inventory Pros The cloud version has steadily evolved over the past few years and has become very functional and useful. It has many features that allows one to properly manage a cemetery as well a becoming a good research tool for families who are searching for relatives as additional information is added to the data base. Customer support has been outstanding and no matter who I talked to, they either helped me right away or found an answer for me and called me back. Cons The cloud version may be been relased too soon as I kept running across problem that were being worked on or were added to an update list to be included in a future release. Also, there was no instruction manual for the cloud version and it was basically self learn or call for help. I was on the phone A LOT. I understand there is a wikiCIMS guide available now, but since I am fairly familiar with the software now and am not a power user like I was I. The past, I have not referred to it yet. Review Source SC Samuel C. Cemetery Administrator Government Administration Used the software for: 2+ years ### "CIMS Review" March 29, 2019 4.0 My overall experience with CIMS has been great. The support team is a great group of people. They are very knowledgeable of their product. They are very determined to resolve any issues that may arise. Pros The first Pro would be Ease of use. Prior to using CIMS we had a card file system and an ancient data system. After getting CIMS, entering, storing, and researching data has become a breeze. The second Pro would be the color coded Layers. With this option, one can ascertain availability, purchases, standard burials, veteran burials, restrictions, reservations, and even cremations. CIMS also the option of how much data can be viewed on each individual grave space. The options of data input has been very well researched by the CIMS creative team. Cons I haven't really found any cons since using CIMS. This is not really a con, but, I have CIMS installed on my desktop and on 'the CLoud'. The formats are slightly different, but easily used. Review Source JS JEANETTE S. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "PROGRAM PROS & CONS" March 30, 2019 5.0 Again I have always been happy with the different programs and the support team. Pros I really like the ease it takes to find burials and burial spaces. If I have a problem (which is very rare) and get immediate help and it is usually something I have done wrong. The support people are always very nice. If they do not know at the moment why I had a problem they are quick to find out and let me know. I also like that I don't have to remember to backup the data. Cons At one time I added to the religion list the word "Other" to note that this person's funeral service was done in a funeral home chapel or at the gravesite. I no longer can enter that and cannot find a way to add this to the religion list. It would be nice to be able to put this information in if service not done at a church. Review Source JP Jacki P. City Clerk Government Administration Used the software for: 2+ years ### "EASY AND AFFORDABLE!" April 8, 2019 5.0 Pros For one, the CIMS software is user-friendly! The software is easily accessible from anywhere, including your phone. It has many features that make storing and creating deeds, ownership information, and burial information simple - which reduces the time in searching through paper documents. Customer service is always readily available should there be an issue, which is very infrequent and usually caused by user error. I would recommend the CIMS software to all publicly and privately owned cemeteries. We currently have two cemeteries that are in the CIMS software and are gearing up to put a third cemetery on it. Cons The only thing I can think of is when I try logging into it from another staff members computer it will freeze up, but that issue is probably on our end. Review Source MD Michael D. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Best software " March 29, 2019 5.0 We are upgrading to the mapping portion of this program. It is a long process but the final program will even make our system better and better for the customer to understand. Again this is the best software that is out there! Pros Mostly because of the ease an use of this software. I am not good with technology but this is so easy that anyone can do it. I really really like this software. When I have an issue or problem, I just call and they walk me through it in a way that I can easily understand. The CIMS team don’t treat you like an idiot they understand and are very professional about it. Cons Currently I can’t think of anything that I don’t like about this software. I guess maybe the price, but when you look at it, by the time you look everything up by paper you have it done with this program. Review Source WD William D. Executive Secretary Consumer Services Used the software for: 2+ years ### "CIMS Software" April 16, 2019 5.0 We have been very pleased with the ease of use and functionality. We no longer keep paper records. The days of keeping track of burial plots on file cards are gone. We share our data upon request with persons doing genealogy research. Having pictures of the grave stones to include with the data is greatly appreciated. Pros The software is very easy to use. We use the Mapping version. It reduces our search time and the ability to print maps is very helpful to the employees. We have been with the CIMS software from it's early development. The company has continued to update and improve it's user ability. We have now transitioned to their cloud version and that allows me to access our data as I travel on my smartphone or tablet. We have taken pictures of the headstones and save them with the burial information. The customer support is outstanding. When I have had an issue, it has been resolved with one phone call. Cons We have experienced no issues with the software. It meets our every need. Review Source TL Troy L. Commissioner Government Administration Used the software for: 2+ years ### "CIMS Online easiest means to access your cemetery" April 5, 2019 5.0 Pros CIMS is both detailed and responsive. The detail allows me to research and easily find a number of burial attributes ranging from actual burials and ownership to family details, markers, and customer details. It also allows me to sort historic burials to supplement our guided tours of the cemetery. Cons The biggest improvement CIMS needs is an easy access public portal that can be linked to a website so the public can easily search the burials at the cemetery. Review Source SS Sandra S. Manager Non-Profit Organization Management Used the software for: 2+ years ### "CIMScloud" March 29, 2019 3.0 We use CIMScloud to manage sales, inventory and burial records for our cemetery. When it runs smoothly, it has increased our efficiency and record keeping. When we have issues, the support team is easily and readily available to assist. The customer service is top-notch. Pros The idea behind it is fantastic. When it is working the way it should, it keeps us in real-time with the details of our business. Cons It's incredibly slow to upload and requires daily use of the Ctrl+F5 to update. The streaming isn't the best. Review Source JM Julie M. Administrative Assistant Government Administration Used the software for: 2+ years ### "CIMS Likes and Dislikes" April 9, 2019 4.0 We will soon have the CIMS on our website so that hopefully it will stop some of the calls about where and who is buried in our cemetery. We will have fewer ancestor calls. Pros The ease of learning the software and the fact that when I have an issue and call they either answer my question right away or get back to me in the same day. Cons Right now I do not like the fact that when you go into a block you see the owner and every time you want to go to the next lot in that Block you have to click on the burial to see it. Before you could just go to a Block click on the burial and go from lot to lot without it going back to the owner. I would also like to see it have the ability to publish the obit on the site without going thru all of the steps that you have to go thru to make that work. Review Source JF Janet F. Cemetery Sexton & Bookkeeper Non-Profit Organization Management Used the software for: 1-2 years ### "CIMS softeware" March 29, 2019 4.0 I like the overall look of the cemetery thru the software. It's easier to find graves available, who the veterans are, type of burial etc. I'm still a customer in progress in that I don't dig into what I could do if I took the time to check the software out completely. Pros I like the arial view of the cemetery, showing the location and the surrounding graves, it makes finding a grave much less difficult for me, family members, and our grave opening contractor. Cons Sometimes I get locked up. I'm not sure if it's me or the software, but I usually have to go out or do an F5 to refresh the page. Review Source