Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Dell
  • www.dell.com
  • United States

About Dell KACE

Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems.


Dell KACE Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Dell KACE Reviews Recently Reviewed!

Dell Kace is a powerfull tool that we use for managing Inventory, Assets, Software and deployments

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we can push software to all of our machines very easily. We use this appliance mostly for helpdesk and asset management but we also use this for Software deployments, Scripted installs and patch management.

Cons: I hate that when we bought the product when Dell had the product we could get support at no additional cost. Now you have to pay for the added support on new features that we dont understand. If they release new features you have to learn it on your own or pay to have someone help

Overall: Helps us on time management with installing and deploying software. Also a better system for helpdesk

Good overall

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a good solution overall. Especially when coming from not having any sort of patch management solution in place.

User software downloads
Remote software push
Patch management
Imaging with the K2000
Scripting

Cons: It lacks flexibility with a lot of its functions. It can do a lot but not always in an efficient way.

Patch management flexibility
Support
User software downloads speeds

Overall: Patch management
User service portal

I have used Kace for about 6 years. It has made my life much easier and simplified IT management.

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The K1000 has so much functionality and allows you to manage all parts of your IT environment. It does ticketing, deployment, pc management, asset management, knowledge base and so much more.

Cons: In the last few years the support has really fallen off. They now want to charge you for any assistance and it takes days to even get help.

Overall: It simplified things and created a centralize management console for everything.

One of the worst things to ever happen to our company.

Jul 20, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Kace has many tools for systems management, inventorying, monitoring, and tracking systems within a networking.

Cons: Kace's email handling is a complete joke. It's service desk design is utterly shortsighted . The base network handling is very inefficient and the database functionality is very bloated. Trying to get support for Kace is like trying to win the lottery. Consider yourself luck if anyone responds at all, let alone if they can actually help.

Overall: We have the benefit of know not to use Quest products in the future. The number of bugs and deficiencies in the K1000 have overwhelmed us for 2 years.

Great for remote support and asset management

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Kace is a great tool that offers many benefits. It allows us to check in with the PC's enterprise-wide, run reports, and complete remote installs.

Good IT ticketing system

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used this system while in college while working in the schools IT department. It made managing work very easy and kept everything organized and made updating requests very easy.

Dell Kace: One Stop Shop for IT Management Software

Oct 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy setup, agent has no performance update on the workstations. The training that comes with the purchase is the best I've seen with a software purchase.

Cons: Doesn't make me coffee in the morning, could be a little easier to retire machines in the asset management.

Overall: We use Kace for helpdesk tickets, inventory management, pushing out software and scripts, patch management, and desktop reporting. It's really great having all this under one pane of glass. Professional services got us up and running with very little difficulty, and their after purchase support is superb. I would gladly recommend this software.