--- title: "End-user IT Analytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about End-user IT Analytics Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/134102/End-user-IT-Analytics/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # End-user IT Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) End-user IT Analytics ## What is End-user IT Analytics? The Nexthink platform provides everything you need for measuring, monitoring, and improving Digital Employee Experience. It drives the collection and aggregation of real-time data from all of your endpoints, facilitates automated remediation that scales from individual devices to thousands of endpoints, and provides high-level metrics for instant visibility and continuous improvement. ## What is End-user IT Analytics used for? [IT Management](https://www.capterra.com/it-management-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CHF36 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for End-user IT Analytics?[Manage this product listing](https://www.g2.com/products/nexthink/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### End-user IT Analytics 4.5 (6) VS. [### IT Cost Optimization](https://www.capterra.com/p/89170/IT-Cost-Optimization/) [4.0 (3)](https://www.capterra.com/p/89170/IT-Cost-Optimization/#reviews) Starting Price CHF36 Flat Rate, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (6) Ease Of Use 4.3 (3) Value For Money 4.3 (4) Value For Money 3.7 (3) Customer Service 3.8 (4) Customer Service 4.7 (3) ## End-user IT Analytics alternatives Highest Rated [devtodev](https://www.capterra.com/p/164843/devtodev/) [5.0 (5)](https://www.capterra.com/p/164843/devtodev/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164843/devtodev/) [Albert](https://www.capterra.com/p/246844/Albert/) [4.7 (6)](https://www.capterra.com/p/246844/Albert/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/246844/Albert/) [LabiKnow](https://www.capterra.com/p/212942/LabiKnow/) [4.0 (2)](https://www.capterra.com/p/212942/LabiKnow/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/212942/LabiKnow/) [Sugar Serve](https://www.capterra.com/p/203733/Sugar-Serve/) [5.0 (1)](https://www.capterra.com/p/203733/Sugar-Serve/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203733/Sugar-Serve/) ## FAQs about End-user IT Analytics Overview ### What company size and specific industries is End-user IT Analytics built for? End-user IT Analytics is designed for Global 2000 companies with at least 1,000 employees, and it is especially suited to organizations with 5,000 or more endpoints. The description does not name specific industries, so its target audience is defined mainly by large enterprise size. Features and Usability ### What are the key features of End-user IT Analytics? End-user IT Analytics includes access controls and permissions, inventory management, and license management for tracking assets and software use. It also offers real-time monitoring, patch management, and maintenance scheduling, plus capacity management, compliance management, and SLA management for overseeing IT operations and service targets. Integrations ### Which third-party tools and platforms does End-user IT Analytics integrate with? End-user IT Analytics integrates with 10 third-party tools and platforms, including Microsoft Teams, Microsoft Power BI, Microsoft Entra ID, Microsoft Graph, Microsoft Intune Enterprise Application Management, ServiceNow IT Service Management, CrowdStrike, SysAid, Azure Pipelines, and Zoom Rooms. Getting Started and Support ### What training and onboarding options does End-user IT Analytics offer? End-user IT Analytics provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does End-user IT Analytics offer? End-user IT Analytics provides 24/7 live rep support and chat. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so support quality cannot be assessed from user experiences in the catalog data. ## Features AI summary Based on 5,645 IT Management reviews Capterra reviewers highlight these as the features buyers value most when choosing IT Management software: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) End-user IT Analytics supports **Patch Management** and **Real-Time Monitoring**, helping IT teams keep systems up to date and track device or system activity as issues happen. However, it does not offer **Remote Monitoring & Management**. Instead, it provides **Access Controls/Permissions** (**39%**), which gives businesses more control over who can view or manage IT data, helping teams reduce risk and maintain oversight across their environment. Real-Time Monitoring 4.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Access Controls/Permissions 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier License Management Track and organize the number of licenses available to the organization Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests End-user IT Analytics 8 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - License Management: Track and organize the number of licenses available to the organization - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Patch Management: Install software updates and bug fixes remotely - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution --- Get Advice We can help you find the software with the features you need. Features 4.5 (6) 4.5 Based on 6 reviews ## Pricing Value for money 4.3 (4) Free Trial Basic CHF36.00 Flat Rate,Per Year Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ SysAid](https://www.capterra.com/p/107225/SysAid/)[ Yoke (formerly CoPilot AI)](https://www.capterra.com/p/185258/yoke/)[ Zoom Rooms](https://www.capterra.com/p/235670/Zoom-Rooms/)[ ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/)[ Claude](https://www.capterra.com/p/10011218/Claude/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (4) 3.8 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(3) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Seejal S. Sr Systems Engineer Biotechnology ### "Think Nexthink" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 29, 2023 Pros Integration with ServiceNow is seamless. Real time device status tracking. Cons There are glitches and some scripts don’t run always. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Sebastian P. Systema Manager Renewables & Environment ### "Meine Bewertung" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 24, 2023 Pros Viele gut nutzbare Funktionen. Ansprechendes, modernes Desing. Hilfreiche Daten zur Auswertung. Cons Keine wesentlichen Nachteile gefunden bis jetzt Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Lawrence K. Software Engeneer Investment Management ### "Adequate Features and Functionality " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 13, 2023 Pros What's good with the tool is that it's easy to use and deployment. With the tool you are able to manage the application in different levels. What's best is that you get a real time monitor of the application performance. Cons No major challenge experienced through out my usage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FP Franck P. Responsable Infrastructure Insurance ### "Mon expérience" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 8, 2023 Pros La possibilité de pouvoir réaliser dans le détail des requêtes sur le parc informatique. Cons La complexité d'accès aux requêtes. Il n'est pas friendly acces. Reasons for choosing End-user IT Analytics Pour ses fonctionalités Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Service Desk Engineer Consumer Goods ### "Future of IT troubleshooting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2019 resolving and finding issues before they arise, as well as being able to find app and services crashes without log files Pros The ability to preemptively find errors and resolve them is not matched by anything else on the market Cons Honestly not much to dislike, it runs very discretely on user pc's the Nexthink finder GUI is very clean and easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Senior Systems Developer - Server Team Higher Education ### "Seems to be a good product which allows us to easily see whats running/failing on our devices" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 20, 2018 Pros Good when it works, captures a lot of data around how and what users are running. You can really see the types of applications that fail regularly on your estate Cons Setup seems a bit fiddly, and we have found sometimes the data collection stops randomly, customer support have suggested a few things but not really nailed it yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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