# CloudBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CloudBooks the right Accounting solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134121/CloudBooks/reviews

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CloudBooks

3.4 (23)

[View alternatives](https://www.capterra.com/p/134121/CloudBooks/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CloudBooks

Ease of use

3.4

Customer Service

3.4

## Pros and Cons in Reviews

ED

Elizabeth D

OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“to cancel your service. Once you give them your credit card they will stop responding to you and continue to take your money. “

October 21, 2021

## Showing most helpful reviews

Showing 1-23 of 23 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
CEO  
Telecommunications  
Used the software for: Less than 6 months

### "great clid based accounting SW"

October 31, 2022

5.0

Pros

Easy to setup and to use, we have started using the tool a month back for a foreign operation and that proved very convenient.

Cons

Billing and expenses are very intuitive and you can start invoicing after a couple of minutes

Review Source

EE

Esmady E.  
Director  
Civic & Social Organization  
Used the software for: 2+ years

### "Reduce your accounting time "

December 5, 2018

5.0

Open your extra time save on accounting for other valuable thing

Pros

1\. Easy access from all around the world 2. Direct to the authority 3. Very fast and good support 4. Get all report need in a second

Cons

1\. Won't work without internet access 2. Basically I can't find any other cons about this software since i use it in 2011

Review Source

JL

Jacques L.  
Owner  
Food Production  
Used the software for: Less than 6 months

### "They dont have client service"

October 3, 2024

1.0

Bad over all. No client service at all. Have a big problem they dont have client service and dont replay to any mail.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Need an accounting program. Have a big problem they dont have client service and dont replay to any mail.

Review Source

DJ

David J.  
Network & Security Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "CloudBooks has made my consulting business much simpler to manage"

July 18, 2017

4.0

simplifying my billing

Pros

I like that It is web based, very easy to quickly greatly invoices. I like that I can quickly get reports and a quick overview of my invoices.

Cons

The new invoice layout can be a bit confusing. I would also like to see an iOS app to edit and send invoices. I would like to see integration with Square for payments.

Review Source

AM

Alonso M.  
member  
  
Used the software for:

### "Why We Recommend CloudBooks"

July 17, 2015

4.0

CloudBooks slogan is "Send Invoices Online. Get Paid Faster", and this online billing and invoicing software offers a clean look that's complemented by pops of color. After a 30-day free trial, $2 per month for up to 25 customers and 3 users, next monthly subscription is $20 up to Unlimited customers and Unlimited users for unlimited invoices and estimates, time tracking and customer management, customizable invoices with a logo and much more. Dashboard: Well designed dashboard with links to invoicing and time keeping tasks, a daily, weekly and monthly revenue overview and reporting for overdue, outstanding and paid invoices. Reminders: Automatic late payment reminders via email. Cost: CloudBooks offers many features with no limits for a really low monthly cost. Mobile/Future plans : No mobile apps, although customers can pay invoices on their smart phone and CloudBooks can be used via a web browser on tablets. Mobile apps are in future plans. Gateways: Accepts payments from seven popular gateways, like Google Checkout and PayPal, which is enough for many businesses, but some others offer many more gateways.

Review Source

MG

Mike G.  
Owner  
Construction  
Used the software for: 6-12 months

### "Not a happy camper"

October 4, 2022

3.0

My overall experience has been a poor one. I am planning to change to another software program at the start of the new year

Pros

Inexpensive My initial impression was that it could do all the things that I needed and none of the things that I did not.

Cons

The least favorite part of my job is doing the accounting/bookkeeping/invoicing. The fact that the program does not have a lot of accounting features is very appealing however. The reports are clumsy And featureless. Perhaps if I was on it every day I would be able to get the the reports I'm looking for however based on my low skill level and Infrequent use It just does not seem to have the right flow. Although it is something that I need to use, I have been unable to get recurring invoices to work properly. There was a math error on one of my invoices where it calculated the total at the bottom of the invoice then said the amount due was 150.00 less. Naturally the customer paid the smaller amount .

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Too complicated Too many features Too expensive Too much stuff I did not need

Review Source

Response from CloudBooks

October 7, 2022

Thank you for giving your honest opinion, please send us an email listing out the issues you are facing and we would be happy to resolve them.

ED

Elizabeth D.  
Owner  
Retail  
Used the software for: 1-2 years

### "Warning - Do not use this service"

October 21, 2021

1.0

Terrible. Worst service I have ever used. I have gone back to Quickbooks for $4 more a month, but I am still paying for this service because they make it impossible. to cancel your service. Once you give them your credit card they will stop responding to you and continue to take your money.

Pros

I have been trying to cancel my service with this company for months. They will not respond to my e-mails and now I am going through my bank to have the charges stopped.

Cons

This company appears to be run by one person trying to manage it all. He does not respond in a timely manner to e-mails.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Because it was cheaper but has ended up costing me more. Bad business decision.

Review Source

TK

Tyler K.  
Consultant  
Management Consulting  
Used the software for: I used a free trial

### "Not a product I would recommend"

May 11, 2024

3.0

Pros

It has all the functionality to bill and send invoices.

Cons

It is not easy to customize choices and customer service was poor.

Review Source

RC

Rhonda C.  
Sales Manager  
Construction  
Used the software for: Less than 6 months

### "Invoice content"

November 4, 2022

3.0

It has really helped with monthly reports and is easy to print/save to files.

Pros

Looks nice.. can do reports for sales, payment etc.

Cons

Limitations .. can't display phone number on invoice. Would like to do an Estimate that says estimate then a quote from that.. maybe need better instructions.. I was told I can put in phone in customer info area, but it isn't then on the quote

Alternatives considered

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Review Source

rK

ron K.  
President  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Customer support has been very responsive but software is not as easy to use as I would like"

July 28, 2017

3.0

Pros

Robust functionality - I can do almost everything I need. Cloud based application allows for users to see invoices from anywhere

Cons

Not very user friendly. -difficult to select names and items when processing invoices. Sometimes the wrong item is picked and we have to start over -Requirements to enter email address even if I am not emailing an invoice -Customer phone number does not appear on the invoice

Review Source

JH

Jason H.  
CEO  
Computer & Network Security  
Used the software for: I used a free trial

### "Needs more polish"

October 3, 2022

2.0

Lost interest quickly. Company kept pestering us with emails after the trial had clsoed, telling us it was looking at our numbers and there where problems. Support was unresponsive. Finally we stopped getting nagged 5 months after we trialed the software.

Pros

I like how the software suggested it would free us from Quickbooks.

Cons

Lack of features. Lack of integration. Lack of trainable documentation - sorry, long form video is NOT as good as a written document.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing CloudBooks

We did not choose cloudbooks. it failed us.

Review Source

JW

Joscelyn W.  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Awful"

November 10, 2022

1.0

Pros

None. Shockingly bad customer service. Stay away.

Cons

Could not sign in and could not get ahold of customer service or cancel so I was charged for about 6 months and could never use. Ended up having to dispute the charges with my bank.

Review Source

BA

BrannDon A.  
Boss Man  
Arts and Crafts  
Used the software for:

### "Wanted to just do a quick trial. Liked it overall. Would use it in the future!!"

July 26, 2017

4.0

Not much. Just used the trial to see if it would work for me. It won't, free plan is too limited. Maybe sometime in the future I will decide to pay for something like this.

Pros

I like the intuitive interface. That made it very easy to use. I also liked that it was cloud based and accessible from anywhere.

Cons

I do not like how limited the free account is. Not very useful. Would much rather have limited extra features with unlimited number of invoices. Once it is embedded in my business then I would take a look at the additional functionality to determine whether it is worth the cost to upgrade. As is, I won't use it as I don't want to use up my revenue on paying for it. Therefore some other system will likely be put into place and make it harder to switch if I wanted to.

Review Source

CJ

Chris J.  
Owner  
Information Technology and Services  
Used the software for:

### "I think this is good software, and the support team was very friendly when testing out the app."

July 18, 2017

5.0

Not much since I used it in testing of different time-tracking & invoicing apps, but I would definitely applaud their support team.

Pros

Great support team. Fairly straight-forward to use. Very nice looking front-end, which they did not have originally. Actually one of the better looking ones I have seen.

Cons

I'm not a big fan of the straight line timing of items, but it seems to work fine regardless. When I tested the app, they did not have in-line task creation when starting a timer. Have really enjoyed that on other apps like primaerp.com.

Review Source

VR

Verified Reviewer  
Software Engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "Great product!"

September 16, 2022

5.0

Pros

CloudBooks just made my company's operations much easier. The guys did a great job on the website's interface. Simple, neat, and clear.

Cons

Comprehensive company accounts could be a good add-on such as Balance Sheet, Profit & Loss etc.

Review Source

AD

Armanty D.  
Engineer  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Ebook much cheapper then Hard copy"

January 9, 2018

5.0

I am satisfied the Product

Pros

You can store on line all your books and reach them easily from any gadget. There is no weight to carry all your books.

Review Source

MN

Mark N.  
CEO  
  
Used the software for:

### "Excellent Software"

May 8, 2015

5.0

I have been using this invoice and billing software for some months now and I can say that I am very satisfied. CloudBooks Invoice only charges you if you create more than 5 invoices per month. However, the pricing for more invoices is very reasonable. I managed to sign up in just a few seconds, which surprised me. The subscription to other invoicing applications is often much more time consuming. The dashboard that CloudBooks created is pretty intuitive. You just need to take some minutes to set up an invoice template and you can start invoicing right away. Pros: Follow up on unpaid bills. It integrates with PayPal and its own products. The software is ready for multiple currencies Cons: None so far.

Review Source

RR

Ran R.  
IT  
  
Used the software for: 1-2 years

### "really bad. Took forever to disconnect from service. No refund. no support. "

September 18, 2017

1.0

Cons

Despite contacting service support numerous times, I received no service or help from anyone. All contacts went unanswered. I would never recommend this service to anyone and shared my experience with many of my peers and colleagues.

Review Source

JB

JOHN B.  
Developer  
  
Used the software for: 2+ years

### "Most features don't work, or don't work well."

July 18, 2017

2.0

Pros

Has a nice feature set (when it works) and it is cheap, since I only use it for a few clients I'm willing to put up with the bugs.

Cons

Most features beyond basic ones don't work at all or as well as it should. Base functionality is OK for basic invoicing. Support is absolute rubbish.

Review Source

jG

james G.  
President  
  
Used the software for:

### "Great app, just what we needed,. "

May 7, 2015

4.0

Needs a few tweaks to be perfect but overall a very good app, Hopefully Android apps are in the works. Very responsive customer service. A real Pleasure to deal with!!

Review Source

Response from CloudBooks

May 7, 2015

Thank you James. Android app in development and will be live soon.

VP

Vanessa P.  
Web Designer & Developer  
Internet  
Used the software for: Less than 6 months

### "Easy to use and reasonable pricing "

October 29, 2022

5.0

Pros

CloudBooks is easy to use. I am not experienced with accounting or bookkeeping, but I found the interface to be intuitive and very easy to navigate. My accountant is happy too.

Cons

There is nothing I don't like about CloudBooks. It is an excellent product.

Review Source

RB

Rajesh B.  
Senior Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "A ok ok billing tool"

January 31, 2019

3.0

can be a good experience and need improvement.

Pros

you can create reports and send to you clients at their email address. you can create as many format as you need.

Cons

user interface is not friendly and not easy to use ,please improve it and make it more smooth for user.

Review Source

SS

Susan S.  
Project Manager  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Ease of Use"

October 3, 2022

4.0

Pros

Time tracking and online billing useful.

Cons

Needing to remember login username and password.

Review Source

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