# CloudBooks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CloudBooks the right Accounting solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134121/CloudBooks/reviews --- CloudBooks 3.4 (23) [View alternatives](https://www.capterra.com/p/134121/CloudBooks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CloudBooks Ease of use 3.4 Customer Service 3.4 ## Pros and Cons in Reviews ED Elizabeth D OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “to cancel your service. Once you give them your credit card they will stop responding to you and continue to take your money. “ October 21, 2021 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Telecommunications Used the software for: Less than 6 months ### "great clid based accounting SW" October 31, 2022 5.0 Pros Easy to setup and to use, we have started using the tool a month back for a foreign operation and that proved very convenient. Cons Billing and expenses are very intuitive and you can start invoicing after a couple of minutes Review Source EE Esmady E. Director Civic & Social Organization Used the software for: 2+ years ### "Reduce your accounting time " December 5, 2018 5.0 Open your extra time save on accounting for other valuable thing Pros 1\. Easy access from all around the world 2. Direct to the authority 3. Very fast and good support 4. Get all report need in a second Cons 1\. Won't work without internet access 2. Basically I can't find any other cons about this software since i use it in 2011 Review Source JL Jacques L. Owner Food Production Used the software for: Less than 6 months ### "They dont have client service" October 3, 2024 1.0 Bad over all. No client service at all. Have a big problem they dont have client service and dont replay to any mail. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Need an accounting program. Have a big problem they dont have client service and dont replay to any mail. Review Source DJ David J. Network & Security Engineer Computer & Network Security Used the software for: 1-2 years ### "CloudBooks has made my consulting business much simpler to manage" July 18, 2017 4.0 simplifying my billing Pros I like that It is web based, very easy to quickly greatly invoices. I like that I can quickly get reports and a quick overview of my invoices. Cons The new invoice layout can be a bit confusing. I would also like to see an iOS app to edit and send invoices. I would like to see integration with Square for payments. Review Source AM Alonso M. member Used the software for: ### "Why We Recommend CloudBooks" July 17, 2015 4.0 CloudBooks slogan is "Send Invoices Online. Get Paid Faster", and this online billing and invoicing software offers a clean look that's complemented by pops of color. After a 30-day free trial, $2 per month for up to 25 customers and 3 users, next monthly subscription is $20 up to Unlimited customers and Unlimited users for unlimited invoices and estimates, time tracking and customer management, customizable invoices with a logo and much more. Dashboard: Well designed dashboard with links to invoicing and time keeping tasks, a daily, weekly and monthly revenue overview and reporting for overdue, outstanding and paid invoices. Reminders: Automatic late payment reminders via email. Cost: CloudBooks offers many features with no limits for a really low monthly cost. Mobile/Future plans : No mobile apps, although customers can pay invoices on their smart phone and CloudBooks can be used via a web browser on tablets. Mobile apps are in future plans. Gateways: Accepts payments from seven popular gateways, like Google Checkout and PayPal, which is enough for many businesses, but some others offer many more gateways. Review Source MG Mike G. Owner Construction Used the software for: 6-12 months ### "Not a happy camper" October 4, 2022 3.0 My overall experience has been a poor one. I am planning to change to another software program at the start of the new year Pros Inexpensive My initial impression was that it could do all the things that I needed and none of the things that I did not. Cons The least favorite part of my job is doing the accounting/bookkeeping/invoicing. The fact that the program does not have a lot of accounting features is very appealing however. The reports are clumsy And featureless. Perhaps if I was on it every day I would be able to get the the reports I'm looking for however based on my low skill level and Infrequent use It just does not seem to have the right flow. Although it is something that I need to use, I have been unable to get recurring invoices to work properly. There was a math error on one of my invoices where it calculated the total at the bottom of the invoice then said the amount due was 150.00 less. Naturally the customer paid the smaller amount . Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Too complicated Too many features Too expensive Too much stuff I did not need Review Source Response from CloudBooks October 7, 2022 Thank you for giving your honest opinion, please send us an email listing out the issues you are facing and we would be happy to resolve them. ED Elizabeth D. Owner Retail Used the software for: 1-2 years ### "Warning - Do not use this service" October 21, 2021 1.0 Terrible. Worst service I have ever used. I have gone back to Quickbooks for $4 more a month, but I am still paying for this service because they make it impossible. to cancel your service. Once you give them your credit card they will stop responding to you and continue to take your money. Pros I have been trying to cancel my service with this company for months. They will not respond to my e-mails and now I am going through my bank to have the charges stopped. Cons This company appears to be run by one person trying to manage it all. He does not respond in a timely manner to e-mails. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Because it was cheaper but has ended up costing me more. Bad business decision. Review Source RC Rhonda C. Sales Manager Construction Used the software for: Less than 6 months ### "Invoice content" November 4, 2022 3.0 It has really helped with monthly reports and is easy to print/save to files. Pros Looks nice.. can do reports for sales, payment etc. Cons Limitations .. can't display phone number on invoice. Would like to do an Estimate that says estimate then a quote from that.. maybe need better instructions.. I was told I can put in phone in customer info area, but it isn't then on the quote Alternatives considered [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Review Source rK ron K. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer support has been very responsive but software is not as easy to use as I would like" July 28, 2017 3.0 Pros Robust functionality - I can do almost everything I need. Cloud based application allows for users to see invoices from anywhere Cons Not very user friendly. -difficult to select names and items when processing invoices. Sometimes the wrong item is picked and we have to start over -Requirements to enter email address even if I am not emailing an invoice -Customer phone number does not appear on the invoice Review Source JH Jason H. CEO Computer & Network Security Used the software for: I used a free trial ### "Needs more polish" October 3, 2022 2.0 Lost interest quickly. Company kept pestering us with emails after the trial had clsoed, telling us it was looking at our numbers and there where problems. Support was unresponsive. Finally we stopped getting nagged 5 months after we trialed the software. Pros I like how the software suggested it would free us from Quickbooks. Cons Lack of features. Lack of integration. Lack of trainable documentation - sorry, long form video is NOT as good as a written document. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing CloudBooks We did not choose cloudbooks. it failed us. Review Source TK Tyler K. Consultant Management Consulting Used the software for: I used a free trial ### "Not a product I would recommend" May 11, 2024 3.0 Pros It has all the functionality to bill and send invoices. Cons It is not easy to customize choices and customer service was poor. Review Source JW Joscelyn W. Digital Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Awful" November 10, 2022 1.0 Pros None. Shockingly bad customer service. Stay away. Cons Could not sign in and could not get ahold of customer service or cancel so I was charged for about 6 months and could never use. Ended up having to dispute the charges with my bank. Review Source BA BrannDon A. Boss Man Arts and Crafts Used the software for: ### "Wanted to just do a quick trial. Liked it overall. Would use it in the future!!" July 26, 2017 4.0 Not much. Just used the trial to see if it would work for me. It won't, free plan is too limited. Maybe sometime in the future I will decide to pay for something like this. Pros I like the intuitive interface. That made it very easy to use. I also liked that it was cloud based and accessible from anywhere. Cons I do not like how limited the free account is. Not very useful. Would much rather have limited extra features with unlimited number of invoices. Once it is embedded in my business then I would take a look at the additional functionality to determine whether it is worth the cost to upgrade. As is, I won't use it as I don't want to use up my revenue on paying for it. Therefore some other system will likely be put into place and make it harder to switch if I wanted to. Review Source CJ Chris J. Owner Information Technology and Services Used the software for: ### "I think this is good software, and the support team was very friendly when testing out the app." July 18, 2017 5.0 Not much since I used it in testing of different time-tracking & invoicing apps, but I would definitely applaud their support team. Pros Great support team. Fairly straight-forward to use. Very nice looking front-end, which they did not have originally. Actually one of the better looking ones I have seen. Cons I'm not a big fan of the straight line timing of items, but it seems to work fine regardless. When I tested the app, they did not have in-line task creation when starting a timer. Have really enjoyed that on other apps like primaerp.com. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: I used a free trial ### "Great product!" September 16, 2022 5.0 Pros CloudBooks just made my company's operations much easier. The guys did a great job on the website's interface. Simple, neat, and clear. Cons Comprehensive company accounts could be a good add-on such as Balance Sheet, Profit & Loss etc. Review Source AD Armanty D. Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Ebook much cheapper then Hard copy" January 9, 2018 5.0 I am satisfied the Product Pros You can store on line all your books and reach them easily from any gadget. There is no weight to carry all your books. Review Source MN Mark N. CEO Used the software for: ### "Excellent Software" May 8, 2015 5.0 I have been using this invoice and billing software for some months now and I can say that I am very satisfied. CloudBooks Invoice only charges you if you create more than 5 invoices per month. However, the pricing for more invoices is very reasonable. I managed to sign up in just a few seconds, which surprised me. The subscription to other invoicing applications is often much more time consuming. The dashboard that CloudBooks created is pretty intuitive. You just need to take some minutes to set up an invoice template and you can start invoicing right away. Pros: Follow up on unpaid bills. It integrates with PayPal and its own products. The software is ready for multiple currencies Cons: None so far. Review Source RR Ran R. IT Used the software for: 1-2 years ### "really bad. Took forever to disconnect from service. No refund. no support. " September 18, 2017 1.0 Cons Despite contacting service support numerous times, I received no service or help from anyone. All contacts went unanswered. I would never recommend this service to anyone and shared my experience with many of my peers and colleagues. Review Source JB JOHN B. Developer Used the software for: 2+ years ### "Most features don't work, or don't work well." July 18, 2017 2.0 Pros Has a nice feature set (when it works) and it is cheap, since I only use it for a few clients I'm willing to put up with the bugs. Cons Most features beyond basic ones don't work at all or as well as it should. Base functionality is OK for basic invoicing. Support is absolute rubbish. Review Source jG james G. President Used the software for: ### "Great app, just what we needed,. " May 7, 2015 4.0 Needs a few tweaks to be perfect but overall a very good app, Hopefully Android apps are in the works. Very responsive customer service. A real Pleasure to deal with!! Review Source Response from CloudBooks May 7, 2015 Thank you James. Android app in development and will be live soon. VP Vanessa P. Web Designer & Developer Internet Used the software for: Less than 6 months ### "Easy to use and reasonable pricing " October 29, 2022 5.0 Pros CloudBooks is easy to use. I am not experienced with accounting or bookkeeping, but I found the interface to be intuitive and very easy to navigate. My accountant is happy too. Cons There is nothing I don't like about CloudBooks. It is an excellent product. Review Source RB Rajesh B. Senior Software Developer Computer Software Used the software for: Less than 6 months ### "A ok ok billing tool" January 31, 2019 3.0 can be a good experience and need improvement. Pros you can create reports and send to you clients at their email address. you can create as many format as you need. Cons user interface is not friendly and not easy to use ,please improve it and make it more smooth for user. Review Source SS Susan S. Project Manager Non-Profit Organization Management Used the software for: I used a free trial ### "Ease of Use" October 3, 2022 4.0 Pros Time tracking and online billing useful. Cons Needing to remember login username and password. 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