# Talkroute Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Talkroute Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/134133/Talkroute --- # Talkroute Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Talkroute ## What is Talkroute? Talkroute is an easy way to manage incoming business calls. Whether you simply want to forward calls to a cellular phone or wish to create menu prompts (press #1 for press #2 for) for different devices, Talkroute has everything you need. You can even add hold music or set specific dates/times when you are available to accept business calls! 1000s of unique businesses use Talkroute every day to manage their calls. ## What is Talkroute used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 80% Neutral 3% Negative 17% Starting price $19 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Talkroute?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://talkroute.com&name=Talkroute) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Talkroute 4.3 (30) VS. [4.7 (857)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (30) Ease Of Use 4.8 (857) Value For Money 4.0 (21) Value For Money 4.5 (769) Customer Service 4.0 (23) Customer Service 4.6 (788) ## Talkroute alternatives [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/134133/Talkroute/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting & Statistics 3.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Mobile Access 3.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Caller ID 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Logging 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 3.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Talkroute 31 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System that automatically dials calls Distribute/route/connect calls Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Alter the layout and content of reports Import and export data to and from software applications Move files across different systems or networks Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Access software remotely via mobile devices Transmit voice and other information digitally Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Use your computer as a phone device to make calls over the internet Set up connections to third-party platforms to improve business processes Record and playback video calls Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.1 (27) 4.1 Based on 27 reviews ## Pricing Value for money 4.0 (21) Free Trial [View pricing plan details](https://www.capterra.com/p/134133/Talkroute/pricing/) Basic $19.00 Flat Rate,Per Month It includes: - 1 Mailbox - 1 Number - 24/7 Support - 500 Text Messages Per Month - Call Forwarding and Routing - Desktop/Mobile/Web Apps - Text Messaging - Unlimited Calling - Video Meetings Plus $39.00 Flat Rate,Per Month It includes: - 24/7 Support - 2 Numbers - 3 Mailboxes - Call Forwarding and Routing - Call Menu - Desktop/Mobile/Web Apps - Hours of Operation - Live Call Transfer - Simultaneous Ring - Single Digit Extensions - Text Messaging - Unlimited Calling - Unlimited Text Messages Per Month - Video Meetings Pro $59.00 Flat Rate,Per Month It includes: - 10 Mailboxes - 24/7 Support - 3 Numbers - BAA - Call Forwarding and Routing - Call Menu - Call Recording - Desktop/Mobile/Web Apps - Hours of Operation - Live Call Transfer - Multi Digit Extensions - Reporting - Simultaneous Ring - Submenus - Text Messaging - Unlimited Calling - Unlimited Text Messages Per Month - Video Meetings Value for money 4.0 (21) 4.0 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (23) 4.0 Based on 23 reviews ## User reviews Overall rating 4.3 Based on 30 reviews Filter by rating 5(23) 4(1) 3(1) 2(1) 1(4) Mentioned topic Sorted by most recent AU Anonymous User Manager Health, Wellness and Fitness ### "Improves collaboration when multiple people handle support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2026 For customer communication talkroute makes things smoother calls, texts and voicemails are all in one dashboard which is nice its especially helpful when multiple people handle customer support because nothing gets lost. Pros The centralized communication setup enables smooth, seamless and lag-free collaboration across all teams. Cons User permissions should ideally be more customizable for better control, though the current options still work fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Team lead Marketing and Advertising ### "Keeps communication clear mad easy to track" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 18, 2026 The voicemail and call history features are really useful because you never miss a message from customer i also liked that voicemails can be read as text which saves time when you're busy. It keeps organized instead of scattered accross devices. Pros They mention using historical data and demand forcast because that's how proper inventory planing work. Cons Sometimes the transcription isn't A100% accurate, but it works well in most cases and is useful for quickly understanding messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Team lead Marketing and Advertising ### "Reliable and easy to manage for small businesses " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 11, 2026 Talkroute feels perfect for start-ups and growing businesses there are toll free numbers, call forwarding, voicemail and team access without complicated systems it's much better than using personal phones for business calls over-all it feels reliable and easy to manage. Pros Some call routing settings can feel a bit confusing at first so simplifying them would make setup and daily use much easier for new users. Cons It would be helpful to have more customisation options for calls flows to better match different business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Team Lead Marketing and Advertising ### "Easy call routing and business hour control" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 9, 2026 Talkroute is simple but powerful you can route calls to different team members, set business hours and manage everything easily. It feels like it is build exactly for small businesses who don't want complicated phone systems but still want professionalism Pros Call routing is easy to use and business hours setting work well i also likes the voice mail text feature which works very well and call history is easy to understand. Cons Some call routing settings can feel a bit confusing at first so simplifying them would make setup and daily use much easier for new user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Brynn G. Coordinator Information Technology and Services ### "Smooth setup and reliable service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 26, 2026 Very positive experience so far. Setup was straightforward and the system has been reliable day to day. Pros Easy to manage calls from anywhere and the apps work well on both desktop and mobile. Finally a solution for our team Cons Fax support would be a helpful addition. Though nowadays people barely use this, but extra feature will add values. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Team Lead Marketing and Advertising ### "Makes a small business sound professional" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 12, 2026 Talkroute is really help for small business who want a professional phone system without buying any hardware u can call text and check voicemail from leptop everything is in one place which save the lot of time. Pros Easy setup with the clean interface and it also works good for both desktop and mobile witch is very help full. Cons A few call routing setting feel complex making them simple will help it takes some time to fully understand how everything works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HN Herny N. Sales manager Child Day Care Services ### "Sales Manager" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 6, 2025 Pros The setup process was fairly straightforward and the idea of having a virtual phone system is convenient. The concept is great, but the execution was disappointing. Cons The app doesn't work properly and keeps crashing all the time. On top of that, I never got a refund during the 7-day trial period. If I hadn’t blocked my card, they probably would have continued charging me. Not a trustworthy company at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Christine P. President Real Estate ### "We would be lost without it.." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2025 Excellent. I recommend them to everyone. They also have great customer support. Pros The mobile app is a game changer. Prior to talkroute we would have someone answer our landline and take messages. Now calls are routed to our mobile phones. Cons I wish text messaging allowed group messages but their support says it is coming soon. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) It did not work well for remote teams and mobile phones. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gary P. CEO Facilities Services ### "Really helped our business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2025 Our overall experience has been excellent and we highly recommend them to everyone. Pros Our management and crews are often out in the field. Talkroute allows us to stay connected to our clients without having to be in the office. Cons Overall we found the service easy to use and affordable. It would be nice if they supported faxing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jeremy S. CEO Marketing and Advertising ### "Awesome Phone System and Great Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2024 Pros Talkroute has been a game-changer for our business. The platform is super easy to use, and it’s made managing calls so much smoother for our team. The customer support is awesome—always quick to help out and super friendly. We've noticed a big boost in how we handle calls, and our customers love how professional our phone system sounds now. If you're looking for a reliable and easy-to-use phone system, I totally recommend Talkroute! Cons I wish Talkroute supported faxing and international calling. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) We needed a phone system with proper business features. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Talkroute Price. Ease of use. Customer support was more helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/134133/Talkroute/reviews/) Popular comparisons [Ringover vs Talkroute](https://www.capterra.com/compare/134133-169627/Talkroute-vs-RingOver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)