# Talkroute Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Talkroute the right Business Phone Systems solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134133/Talkroute/reviews --- Talkroute 4.3 (30) [View alternatives](https://www.capterra.com/p/134133/Talkroute/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Talkroute Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews JS Jeremy S CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is super easy to use, and it’s made managing calls so much smoother for our team.“ August 27, 2024 GL Gerard L Head of PartnershipsHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.“ February 14, 2022 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SV Susan V. Marketing And Public Relations Manager Hospital & Health Care Used the software for: 1-2 years ### "Truly fantastic " May 11, 2024 5.0 Our overall experience has been excellent! From the initial sales demo to getting setup and ongoing support, I really can’t say anything negative. Pros Talkroute completely transformed the way our department is able to manage our calls and messages with our patients. We absolutely love the mobile and desktop apps. Cons Talkroute currently doesn’t support faxing. Review Source CP Christine P. President Real Estate Used the software for: 6-12 months ### "We would be lost without it.." April 7, 2025 5.0 Excellent. I recommend them to everyone. They also have great customer support. Pros The mobile app is a game changer. Prior to talkroute we would have someone answer our landline and take messages. Now calls are routed to our mobile phones. Cons I wish text messaging allowed group messages but their support says it is coming soon. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) It did not work well for remote teams and mobile phones. Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Easy call routing and business hour control" March 9, 2026 5.0 Talkroute is simple but powerful you can route calls to different team members, set business hours and manage everything easily. It feels like it is build exactly for small businesses who don't want complicated phone systems but still want professionalism Pros Call routing is easy to use and business hours setting work well i also likes the voice mail text feature which works very well and call history is easy to understand. Cons Some call routing settings can feel a bit confusing at first so simplifying them would make setup and daily use much easier for new user. Review Source HN Herny N. Sales manager Child Day Care Services Used the software for: I used a free trial ### "Sales Manager" June 6, 2025 1.0 Pros The setup process was fairly straightforward and the idea of having a virtual phone system is convenient. The concept is great, but the execution was disappointing. Cons The app doesn't work properly and keeps crashing all the time. On top of that, I never got a refund during the 7-day trial period. If I hadn’t blocked my card, they probably would have continued charging me. Not a trustworthy company at all. Review Source VR Verified Reviewer Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Improves collaboration when multiple people handle support" March 24, 2026 5.0 For customer communication talkroute makes things smoother calls, texts and voicemails are all in one dashboard which is nice its especially helpful when multiple people handle customer support because nothing gets lost. Pros The centralized communication setup enables smooth, seamless and lag-free collaboration across all teams. Cons User permissions should ideally be more customizable for better control, though the current options still work fine. Review Source VR Verified Reviewer Team lead Marketing and Advertising Used the software for: 6-12 months ### "Keeps communication clear mad easy to track" March 18, 2026 5.0 The voicemail and call history features are really useful because you never miss a message from customer i also liked that voicemails can be read as text which saves time when you're busy. It keeps organized instead of scattered accross devices. Pros They mention using historical data and demand forcast because that's how proper inventory planing work. Cons Sometimes the transcription isn't A100% accurate, but it works well in most cases and is useful for quickly understanding messages. Review Source VR Verified Reviewer Team lead Marketing and Advertising Used the software for: 6-12 months ### "Reliable and easy to manage for small businesses " March 11, 2026 5.0 Talkroute feels perfect for start-ups and growing businesses there are toll free numbers, call forwarding, voicemail and team access without complicated systems it's much better than using personal phones for business calls over-all it feels reliable and easy to manage. Pros Some call routing settings can feel a bit confusing at first so simplifying them would make setup and daily use much easier for new users. Cons It would be helpful to have more customisation options for calls flows to better match different business needs. Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Makes a small business sound professional" February 12, 2026 5.0 Talkroute is really help for small business who want a professional phone system without buying any hardware u can call text and check voicemail from leptop everything is in one place which save the lot of time. Pros Easy setup with the clean interface and it also works good for both desktop and mobile witch is very help full. Cons A few call routing setting feel complex making them simple will help it takes some time to fully understand how everything works. Review Source BG Brynn G. Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Smooth setup and reliable service" February 26, 2026 5.0 Very positive experience so far. Setup was straightforward and the system has been reliable day to day. Pros Easy to manage calls from anywhere and the apps work well on both desktop and mobile. Finally a solution for our team Cons Fax support would be a helpful addition. Though nowadays people barely use this, but extra feature will add values. Review Source ME Mack E. Chief Executive Officer Business Supplies and Equipment Used the software for: 1-2 years ### "Terrible Company, Go Elsewhere " August 15, 2024 1.0 Pros Nothing, the system is terrible and the customer service couldn't be worse. Truly a horrific experience, and I am sure they will be out of business soon. I switched to their competitor and encouraged many of my colleagues who use this system to do the same Cons Their customer service is the worst int he industry, unhelpful, disrespectful, ridiculous. Reason for choosing Talkroute We chose them based on the functionality they had promised, but this false information. Review Source GP Gary P. CEO Facilities Services Used the software for: 1-2 years ### "Really helped our business " February 19, 2025 5.0 Our overall experience has been excellent and we highly recommend them to everyone. Pros Our management and crews are often out in the field. Talkroute allows us to stay connected to our clients without having to be in the office. Cons Overall we found the service easy to use and affordable. It would be nice if they supported faxing. Review Source JS Jeremy S. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome Phone System and Great Support!" August 27, 2024 5.0 Pros Talkroute has been a game-changer for our business. The platform is super easy to use, and it’s made managing calls so much smoother for our team. The customer support is awesome—always quick to help out and super friendly. We've noticed a big boost in how we handle calls, and our customers love how professional our phone system sounds now. If you're looking for a reliable and easy-to-use phone system, I totally recommend Talkroute! Cons I wish Talkroute supported faxing and international calling. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Talkroute Price. Ease of use. Customer support was more helpful. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) We needed a phone system with proper business features. Review Source GL Gerard L. Head of Partnerships Hospitality Used the software for: 1-2 years ### "Talkroute Makes Our Business Work Everywhere" February 14, 2022 5.0 Talkroute has made our business work, especially when most of our team is remote. The platform has been at least as stable as anything in our tech stack. We use the text feature as much or more than the phone features, but for those potential guests who really want to talk to someone before renting from us, this platform has been essential. Pros The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited. Cons There are occasional lapses in refreshing so bouncing back and forth between view on a mobile device and laptop can sometimes be challenging. Reason for choosing Talkroute Ease of implementation. We had already used it. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Neither product could add the features that we imagined would be great to have, but Talkroute was something that our team all felt confident would work for the long run. Review Source VR Verified Reviewer Owner Management Consulting Used the software for: I used a free trial ### "poor implementation and illegal practices" March 27, 2024 1.0 Unable to try product due to gross incompetence at Talkroute. We are trying to set up a computer based phone for our disabled employee but were treated like trash and with unfounded suspicion, not to mention illegally charging our card. I was unable to test the product, but was charged anyway. It promised a 7 day trial but I was charged IMMEDIATELY. The account was also suspended, then restored after making me jump through hoops, then suspended again. It is illegal to take a payment card while promising not to charge it, then charge it. Pros I never got to use the product due to their incompetence. Cons The rude approach to customer interaction. Review Source LS Lacey S. Realtor Real Estate Used the software for: 2+ years ### "Great for after hours" October 1, 2019 5.0 Overall this has made my job much easier, tenants no longer leave messages on my personal phone Pros I like that tenants can leave messages and I will get a notification on my phone, and I can also send them texts without using my personal phone number Cons I dislike that the voicemail box gets full very quickly Review Source Response from Talkroute October 4, 2019 Hi Lacey, Thank you for taking the time to share your thoughts about Talkroute! Is it greatly appreciated :) Please feel free to contact us directly at support@talkroute.com and we would be happy to see if there is something we can do to make your voicemail capacity work better for your specific needs. RT Rae T. owner Real Estate Used the software for: 2+ years ### "No more answering service" May 15, 2019 5.0 Not having regular office hours our customers can still reach us by phone easily. Also we can switch up who gets phone calls by easily switching up who takes calls in which order! Pros We do not staff an office on a regular basis but we still want to be accessible by our customers so we use Talkroute. It is set up to ring to 4 different people in sequence of our programmed availability. And if we miss a call we can easily look up who we missed a call from. Cons When the calls ring in the ringtime gets a little long. That maybe user error on out part! Review Source MJ Michael J. Owner Education Management Used the software for: 2+ years ### "Great product!!" November 25, 2019 5.0 Pros I run a counseling private practice and I needed an affordable alternative to having a traditional phone system. Talkroute beat all my expectations. Cons The only thing I don't like is that only one line has the ability to text. Outside of that it is great. Review Source JK Jason K. Leasing Agent Financial Services Used the software for: 1-2 years ### "Simple and Effective" January 10, 2023 5.0 Great experience. Highly recommend the service! Pros I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly. I also had some questions along the way and support was always quick and helpful. Cons I have nothing bad to say about the service. It did what I needed it to do and customer service was always there to answer my questions! Review Source SW Scott W. Owner Tobacco Used the software for: Less than 6 months ### "Constant downtime" May 12, 2020 1.0 I am not normally one to bring my negative sentiments about a business online but Talkroute definitely deserves a bad review. The sales team is AMAZING. They can make you believe they’re selling you the solution to all your problems. When in reality they’re selling a half baked product that has constant server issues. We had multiple periods of downtime on our phones the month we worked with them. We requested for a credit to make up for the headache and lost time. They responded by telling us they don’t offer any support or credits unless the issue is ongoing for 24 hours. If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs. Pros Guaranteed downtime to disrupt your business operations Cons Terrible customer service Buggy UI Phone lines do not work Reason for choosing Talkroute Snake oil salesman team Review Source KW Kerry W. Executive Assistant Financial Services Used the software for: 6-12 months ### "Perfect phone solution for small business " January 10, 2019 5.0 10/10 Pros I love having the ability to use our smartphones with this service without having to use data to receive calls. We also find the ability to transfer calls between our cell phones to be extremely important. It would be very hard to go back to not having this service. Cons No faxing or pictures messages but their support says both are coming this year. Review Source JT Jake T. Sales Used the software for: Less than 6 months ### "A reliable and affordable alternative to VOIP" June 8, 2018 5.0 Pros Currently using Talkroute to forward calls from our public business number to my mobile. Tried several different VOIP apps and kept experiencing poor call quality even if we had a great LTE/Wifi connection. Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP! Cons When we receive a forwarded call, the only caller ID options are to display the caller's number or our Talkroute number. Which means it's not possible to know who is calling AND know if it's a business call or personal call until I pick up. An option for a custom ringtone or something to solve this would be super helpful. Review Source SC Shawn C. owner Automotive Used the software for: Less than 6 months ### "Recently switched to Talkroute from Grasshopper and couldn’t be happier…" January 11, 2019 5.0 Pros When we signed up for grasshopper, we were promised that the service could work the way we needed it to but after weeks of back and forth with their support it became clear that we needed to look at other options. We found talkroute online and decided to contact them. All I can say is what a difference… These guys actually knew what they were talking about and got us set up and running within the same hour. Talkroute does everything we need and more. Very happy! Cons I really can’t find any negatives at this point. The service simply works very well. Review Source mG mike G. president Automotive Used the software for: Less than 6 months ### "Exactly what I needed." August 8, 2018 5.0 Very pleased sofar, everything works just the way I need it. Pros I may have added years to my life with this product. My small business was getting way too many bogus calls. This service with a routable call menu weeds out a lot of spam, lets me provide generic information, and routs calls to different people plus has voicemail with email delivery/notification. They use the phone network not internet voice traffic so your getting good sound quality. Cons 40 bucks a month is a bit steep for me to pay. When clones come out with lower prices I might have to jump ship. Review Source AP Andrew P. Owner Hospital & Health Care Used the software for: 1-2 years ### "Horrible Approach" August 30, 2019 2.0 Poor! Pros Easy to use, for the most part. Lacking any kind of service! Cons Any interaction is rude and the "service" is lacking!@ Review Source DT David T. CEO Construction Used the software for: Less than 6 months ### "How did I not know..." September 11, 2018 5.0 Very positive! Pros I’m admittedly always very late to the party when it comes to technology. I honestly can’t believe I’ve gone this long without a proper phone system and this service has changed the way I run my business. I really can’t say enough good things about it. Cons There isn’t much but I guess the ability to receive faxes would be nice. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.