Who Uses This Software?

Universities, Business Schools, Law Schools, Medical Schools, K-12, Corporations, Non-Profits.


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5,000.00/year
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Graduway
  • graduway.com
  • Founded 2009
  • United Kingdom

About Graduway

Graduway provides an easy and simple way for institutions to engage their alumni. Their software empowers a valuable network for alumni, students and supporters of an institution to connect and engage with each other and as a result bring them closer to the institution broadening and deepen their alumni relationships. Today Graduway with 500+ clients, and operating in more than 40 countries, is recognized as the leading provider of alumni networking platforms.


Graduway Features

  • Event Management
  • Fundraising Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

Graduway Reviews Recently Reviewed!

so far, we are pleased with the platform but it's more limited than we originally expected it to be

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use for both the admins and alumni
Graduway support staff
the options to customize the platform to fit my university look and feel and needs

Cons: we are using RE NXT and we STILL dont have a plug although when we signed the lease (November) we were told there is one

There are no option to change the tabs names

there is no option to "secretly" invite alumni to events- in case we are having a by-invitation-only event- i can t post it on the platform and make it visible only to selected few

all other notes and requests for changes were submitted during every day work flow to our success manager

Vendor Response

by Graduway on June 13, 2017

Thank you Shiri.

The platform has revolutionized how we engage our alumnae

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and how it encompasses all areas of alum engagement and not just one particular area (mentorship).

Cons: It seems to be a bit "glitchy" especially when uploading photos in the news section and I have had trouble adding photos to albums.

Overall: Increased alumnae engagement and the streamline of work efforts and priorities.

Vendor Response

by Graduway on June 07, 2017

Thank you so much Kate.

This Software made the Launch of our Alumni Portal so easy!

May 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the Usability and some of its Features (Newsletter function, Job Portal, Events, News items). The Graduway Team was always really helpful and supportive. They seem to be very open to their customers' Feedback and work on continuously improving the Software. I also appreciated the Alumni related articles sent out, as well as the quarterly Reports and updates.

Cons: Even though the Features are Overall really good, there are sometimes some restrictions to them which makes working with them a Little bit challenging or less convenient (e.g. Newsletter text a bit too short, no possibility to Highlight info (bold, italic)). But These were just Little things

Overall: Connecting our Alumni, our students with our Alumni and also being able to reach out to our Alumni. The Feedback we have received was good and withMBS Connect we have found an easy (and sexy) way of keeping our Alumni up to date.

Amazing from both an admin perspective and user. Had wonderful feedback & incredible service.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very intuitive for the admin person - also allows for users to post information & contact other users so very dynamic and interactive. Very functional with well thought our pages. The service from Graduway is like no other that I have experienced. Fast response times very effective & friendly.

Cons: Like it all but maybe the newsletter could allow more flexibility in design. But he beauty of it is it is quick and easy to use allowing for a high frequency of distribution to end users.

Overall: Fantastic sign up rate with our alumni - great feedback & interaction. Over 5 mins spend per user. Global reach. First class, quick & professional service.

Vendor Response

by Graduway on May 09, 2017

Thank you Mike.

Opened the gateway to our network

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The Graduway platform is easy to use and understand, their customer support team is proactive and incredibly helpful, and allows for growth of our constituent base with a valuable resource to manage them with.

Cons: Ready for push notifications on the app and more engaging ways to keep users coming back to the site more often.

Overall: Streamlined communication, a central point for how to connect students, alumni, parents, faculty, staff, and board members to our Eagle network in a user-friendly environment that's relevant to life needs.

Vendor Response

by Graduway on May 08, 2017

Thank you Tamara.

Great product, even better customer service.

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Neat tool- better customer service. Sarah Hillel has been a pleasure to work with. Looking forward to coming to the conference in Boston.

Cons: I wish the Jobs function would work with our current career services platform. It currently does not.

Overall experience is great!

May 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Google Analysis
Newsletter automatic sending
Populated Groups automatic reminders
Album function

Cons: There is no widget for polls and Instagram
Although there is message history, you can't really see the message.
For Messaging Users, you can't type a specific email to them unless you click on their name on their personal profile

A happy, new user

Apr 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Relative ease of use.

Cons: N/A

Overall: We've recently started to use Graduway and my customer base likes the product enormously, as do I. In particular its features that allow for customization. The service and allocation of a Client Success Manager who goes beyond the call of duty make for a good product and user experience.

Vendor Response

by Graduway on April 26, 2017

Thank you so much Lea.

Excellent alumni platform

Apr 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great product, very responsive in customer service and constantly evolving features. Receptive to customer's feedback and suggestions, Graduway is pushing the boundaries and providing an effective product for your alumni needs.

Vendor Response

by Graduway on April 24, 2017

Thank you Marcia.

Graduway makes our alumni relations programme more efficient

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: MGS launched the MGS Global Connect 15 months ago. During that time almost 3000 alumni have joined the platform including many new faces that have had little or no contact with the school for years. MGS have taken the credit for Graduway's work; our alumni feel that it is 'our' site and they are proud of it. The mentoring and job features have been particularly well received by our younger members. Interestingly, the most active users on the platform have been the over 65s.

The most valuable aspect of the platform has been linked to the efficiency of our alumni relation and fundraising programmes. Members of the platform offer themselves as 'being willing to help' - they are declaring their support and love for our institution. This alone is a great metric of affinity and one that has enhanced our fundraising function.

I thoroughly recommend the platform without hesitation and I am willing to talk to any prospective customer about my experience with Graduway.

Vendor Response

by Graduway on April 21, 2017

Thank you Simon for the review.

Graduway alumni platform

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Bright, attractive, inviting interface. Easy to use. Regular new developments released.

Cons: Search functionality. Homepage could do with restructuring.

Overall: We've been using our Graduway platform for about 18 months now and are really pleased that we chose them to supply our platform. What I like the most about them is how great their customer service is, for our alumni when they're having issues, but more importantly for us as admins. Our account manager has taken the time to get to know our business and our needs and the entire team (from CEO down!) are invested in helping us meet those needs. They take on board client feedback in a very productive way, and are very responsive to ideas. In fact, there have been a number of new features added which are a result of client feedback.

We were able to take time in building the platform and had full control over when it launched. We got help from them at launch with promotion, and receive continuous tips and pointers on steps we can take as an organisation to grow the platform. The platform itself is pretty easy to use and intuitive. The social sign on makes it even easier for our alumni. We have a completely international alumni base so some functions may be lost in translation, but overall alumni tell us they love it. They message each other, love the album and we have seen steady growth in sign ups. As admins it's not too time intensive to manage any more we can see basic statistics and manage what users see on the site. The news widgets are a useful way to share content from our main website. Mentoring is the one area that is more challenging for us, and does need more admin work/effort to make it successful, unless you already have a proper mentoring programme set up.

There are areas for improvement, but Graduway know this and are working on it. Overall, it's a great supplier, with a very good product.

Vendor Response

by Graduway on April 21, 2017

Thank you Aba for the review.

Great Platform for Alumni

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use for users and administrative personnel.

Cons: Pulling the more detailed reports when we need them. However, we do get a very detailed quarterly report from Graduway.

Overall: We've been very pleased with the Graduway alumni platform. Their customer support/success team made sure we knew exactly what steps to take as we prepared to launch.

It is very easy for the user to connect and it is also easy to manage from the administrative side. You can pull complete Google analytics for the product. The customer success manager can set this up for you.

While the platform is designed for peer-to-peer/student connections, we've also worked with our individual schools to ensure a more vibrant networking experience for our alumni who have indicated a willingness to help and our students. Several of our schools have a mentoring program in place and we have connected them to their alumni from the platform who have indicated a willingness to help. Lots of good synergy happening from those connections and new mentors identified which helps them expand their mentoring program.

Recommendations to other buyers: Before we launched we needed buy-in from legal, IT, and administration. Make sure you get all your approvals before you launch. It makes the process much smoother.

Vendor Response

by Graduway on April 21, 2017

Thank you Janya for the review.

Stellar Alumni Relations and Communications Community Builder

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease signing up, the advanced search directory and automated newsletter features. Statistics and instant membership data downloads are fantastically useful.

Cons: The lack of tailored report crafting.

Overall: The University of Toronto has been a client of Graduway's since 2013. Graduway's service and product has changed the entire theory of U of T Engineering's young alumni relations approach for the better, and empowered our entire stakeholder group to access and utilize the power of their collective network. Consistently evolving and listening to their clients, Graduway has exceeded expectations.

Recommendations to other buyers: Use what you are paying for extensively and experiment with the uses of the tools - get creative!

Vendor Response

by Graduway on April 21, 2017

Thank you Sarah for the review.

Alumni Network Review

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Provides a way to connect alumni from around the world.

Cons: It was designed for colleges and universities not necessarily a high school.

Overall: Graduway is an innovative company always looking to improve; their customer support has been excellent.

Vendor Response

by Graduway on April 21, 2017

Thank you Ty for the review.

SVSUConnect

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It provides our alumni and students significant career navigation, mentoring and networking opportunities. Enhancing our reputation and brand through stories. Providing prospective students and their parent's value (outcomes ) to our degree. Mentoring opportunities for our alumni to mentor our students. This tool can also have a big impact on meeting enrollment and retention goals

Cons: It takes time to navigate the university academic side of the house to create win/win scenarios -- one needs to be patient but no doubt the effort will pay off in the long run . Need to create champions through out the university to maximize what the effectiveness of the platform.

Overall: In my 37 years in Higher Education, I have not had a platform that truly can impact our brand (stories) to enhance our reputation and engage our alumni like Graduway has in a short period of time. Everything they have promised they have delivered and more. They are incredibly responsive to our suggestions and their customer service is outstanding. The campus wide community has embraced this tool, understanding its value to the long-term success of our university. Weekly we have generated new ideas and strategies due to the opportunities this platform provides that had not existed in the past. SVSUConnect is now playing an essential role in our university strategic plan. I would highly encourage you to have a demo to see first hand with key players in your university the possibilities this platform could provide your university - you will not be disappointed!

Recommendations to other buyers: It is important when a school is going the demo they have key stakeholders to see its value . It also has to have the support of the executive administration team to see the endless possibilities the product would offer to their university

Vendor Response

by Graduway on April 21, 2017

Thank you Jim for the review.

Graduway is a great alumni engagement and communication tool

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I started using Graduway to kick start an alumni engagement initiative about 18 months ago. Previous efforts had been all about our university communicating with alumni, with very little opportunity for alumni to communicate with each other. Graduway provides the ease of a turnkey engagement solution in a branded environment. Alumni are provided opportunities to engage with the university and each other through events, articles, photos, messaging, job postings, pages and more. It's been a great tool that is easy to use (for alumni and administrators). The customer service and regular system updates are also second-to-none.

Vendor Response

by Graduway on April 21, 2017

Thank you Tamie for the review.

Geelong College Connect (Graduway)

Apr 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Intuitive, innovative, dynamic, user friendly

Cons: Would like to have more flexibility on the newsletter module but still like its functionality & ease of use

Overall: We launched our site just before Xmas 2016 and have been very pleased by the level of engagement that we have seen on our new platform. The feedback from users has been excellent. Also so impressed by the level of customer service provided by Graduway along with marketing ideas. From an administrator's viewpoint the software is so intuitive which makes it easy to keep the platform up to date, dynamic & constantly changing. Graduway are always innovating and fine tuning this software & keep you informed of these changes. Our analytics to date show great engagement which validates the feedback we are getting from alumni. Overall - super impressed.

Recommendations to other buyers: If you want to kick start engagement with your alumni - look no further!

Vendor Response

by Graduway on April 21, 2017

Thank you Mike for the review.

Great customer support and easy to use platform

Apr 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to filter and target user groups for effective communications, the easy admin area and the interactive elements built-in to encourage networking among alumni and students.

Cons: The built-in invitation/message/newsletter functions are good, but lacking in reporting features that would make this much more useful. Having no ability to view bounce backs, unsubscribes, open/read rates means that we have to use Mailchimp for this activity, which is disappointing when our expectation was a single platform to manage our communications with alumni.

Overall: Graduway's personalised customer service is excellent - Sarah guided us through the whole process with patience and a sense of humour that made it entirely painless. The best tip I can give is to be clear about what Graduway can and can't do, and how best to use it alongside your existing channels and platforms. Support and buy-in from colleagues makes the world of difference, so take the time to communicate the benefits (to them) and explain the purpose, to manage their expectations before you launch. The administration area is simple to use and we're very excited about the planned expansion to functionality in mailing features, Groups and site content - which are all a direct response to customer input. It's nice to feel listened to as a customer, and even better to see improvements as a result.
Some features, currently missing, would make me more inclined to rate everything as 5/5, but it's a great start and we're hugely optimistic about the impact this platform will have on our overall Alumni Engagement Strategy following a wider launch to students, with Graduway's support.

Vendor Response

by Graduway on April 07, 2017

Thank you Kerry.

Graduway for UK School

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: the ease of use and the functionality which is very helpful for our office and aims

Cons: the lack of flexibility in structure but it is understandable that there has to be a backbone of core functions that cannot be customised.

Overall: We've been live with Grauway for seven months now to our whole community after a test period of six months and we've recovered so many lost alumni, engaged our older pupils with the presence of our office and established ourselves as a hub for the wider community. We'd been working in the same way for the past eight years with very slow progress. Since our launch with Graduway, progress has moved so quickly and engagement levels across the board have gone through the roof! We're delighted with the initial results and would recommend any institute looking to reconnect with the digital generation consider the platform as something which may help, alongside an integrated communications plan.

Recommendations to other buyers: ensure your community is ready for a digital platform and ensure you have time, focus and a plan, not just for launch but for longer term development.

Vendor Response

by Graduway on April 07, 2017

Thank you Suzanne.

Great engagement platform

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for constituents and for back end users. Ability to link to social accounts - especially LinkedIn. Customization of key career fields/questions and the ability to generate emails to groups based on interests. Visually, it is also appealing to a younger audience.

Cons: I wish we could sync back into our database and/or get a little more information into the platform, and then out of it.

Overall: We launched our Graduway site within 6 weeks and it has been a very positive experience. We were looking for a platform that would allow alumni, students and parents to engage/connect with each other, and more importantly offer and connect on career interests and services. The product is simple yet significant and the company has been great to work with. I definitely recommend the product.

Recommendations to other buyers: They provided great implementation and marketing materials for us and a user conference that I think will be great to be a part of.

Vendor Response

by Graduway on February 08, 2017

Thank you!

Simply Outstanding

May 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product was quick to set up and easy to use, and the team were a pleasure to work with. We had our Alumni community up and running within days of taking the plunge . The tools are all there - it's ultimately down to the user to make the most of them.

Vendor Response

by Graduway on April 21, 2017

Thank you Daniel for the review.

Outstanding software to engage alumni and have alumni mentor students!

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The experience has been 100% positive. From the ease of the launch to the technical support to the assistance with marketing. No complaints from alumni, very little staff support needed, awesome weekly newsletter highlighting new members, this is a great product to help alumni network and get them meaningfully engaged to mentor students and one another. Also can post internships and jobs.

Vendor Response

by Graduway on April 21, 2017

Thank you James for the review.

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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