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Graduway provides institutions with a branded and exclusive platform to engage with alumni online. Our platform builds your alumni community and drives Alumni Engagement by offering a network that's "Willing to Help". The platform is available on every device, everywhere, and it delivers personal and professional value to your alumni community. As your alumni become members of the network, Graduway enables ongoing engagement through knowledge sharing, mentoring, professional guidance and more.
Provider
Gravyty
Located In
United Kingdom
Foundation
2009
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Webinars, Live Online, Videos
Support
Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support
Alumni Engagement and Career Services teams within higher education institutions and K-12/independent schools.
Content Source: Graduway
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Reviewers commend Graduway for its exceptional customer service, noting the dedication of the Client Success Managers who go above and beyond to assist users. They find the technical assistance to be prompt and professional, enhancing their overall experience with the platform. Users consistently describe the customer service as outstanding, reliable, and easy to access, which contributes to their satisfaction with Graduway.
Users find Graduway's platform to be highly customizable, with various options for adding graphics, text, and branding elements. They appreciate the organized dashboard and the ability to make the platform look as if it originated from their organization. However, some users express frustration with the limited reporting functionality and the constraints on homepage customization, wishing for more flexibility and advanced features.
Pros
Ability to connect people themselves through the directory. Events capability and the new groups section are both terrific to use.
Excited to engage with our students and alumni both using the Graduway platform. We are only 3 weeks into the onboarding process and so far so good.
I think that the benefits that I outlined in my previous submission best describe the best utilization of this software.
Everything they have promised they have delivered and more. They are incredibly responsive to our suggestions and their customer service is outstanding.
Cons
The UK searching fields by location are ridiculous - there are thousands of towns on there listed that I've never heard of - too many to make it of any use.
Quite hard to precisely know, which and how notifiactions will be sent, so sometimes you'll have to create a fake account, to actually see it.
Inability of members to advertise or market their products or services on the platform. Homepage is too crowded.
It is really frustrating to only have a few components on the homepage that can be edited and customized. It is very busy to look at visually and some features don't apply to us.
Most Recent Video User Review for Graduway
SEE ALL VIDEO REVIEWS
Great crowd-funding and mini-campaign platform
Whitney R.
"Great product, very helpful team. Love the integration with LinkedIn and Facebook!"
Pros: Ease of use, functionality with LinkedIn and Facebook. Ability to connect people themselves through the directory. Events capability and the new groups section are both terrific to use.
Cons: Not really a complaint, but I sometimes struggle to get people to sign up in the first instance. We need to find a hook to get people on there to begin with.
"Graduway for Alumni Management "
Overall: We are really really happy using the Graduway solution. They are a true solution ‘partner’ for our alumni engagement & fundraising needs. They really make it a focus to help us take full advantage of their feature rich solution. Graduways software has enabled us to boost our Alumni Services to a place we are proud of, and with all the tools available to us, integrated into our CRM and critical base platform
Pros: Graduway offers a comprehensive integrated solution to make most of alumni management & engagement. Their platform is feature rich and they are always working to add new features. They have outstanding customer service.
Cons: I cannot really think of things I do not like about this software. It’s a league above the other platforms in this space.
"Good tool to boost alumni projects and engagement"
Overall: Very good. It's clear that Graduway really seeks to provide value for money and never stops optimization. The migration to the new platform is quite delayed but looks promising. When problems with the previous customer success manager arose, Graduway reacted quickly and provided a new, very supportive and experienced customer success manager. The tries to sell additional tools was quite persistent at some stages, especially given that we're already a client. But overall Graduway does a great job and the strategic input by the CEO was also very helpful. The Global Leaders Summit is a great opportunity of further education, especially for small alumni teams. We've learned a lot about alumni engagement thanks to Graduway!
Pros: It makes it easy for alumni to find each other and reconnect. An alumni newsletter can easily be set up and customized. Statistics are very helpful for benchmarking and ROI checks.
Cons: Customization options are still quite reduced at some tools. If the platform isn't synched to school's database (in our case not possible as the database is tailormade), managing access and updates is quite time consuming.
"Super User Friendly, Needs Work on Admin Side"
Overall: An attractive and easy to use product.
Pros: I love how user friendly this product is. I rarely have questions on how to access and use the system and I feel users from a variety of generations are able to understand and effectively use the Graduway system.
Cons: There a real lack of control over profiles on the admin side, and the mentorship features need a lot of work (though I hear there's an update that will improve this.) I wish there were more options in reporting. It's tedious to have to pull one huge file and then whittle it down to find the info you're looking for.
"One of the alternatives considered as my Alumni platform"
Overall: When we went to implement the new platform of our Alumni, this was one of the 4 main alternatives considered, along with AlumnForce, AlmaShines and Hivebrite. However, it was not chosen, because although it is a good platform, it has less functionality than the competitors and has a relatively high cost.
Pros: It has a very beautiful aesthetic, it is quite easy to use, for both administrators and users. Very low usage learning curve. Its use is pleasant. Excellent technical assistance. Good deployment cost. The [SENSITIVE CONTENT HIDDEN] of the company that owns the product has a great vision on Alumni, and his book is the basis for the implementation of a successful Alumni.
Cons: In the short term, the company provides a low cost of implementation, but in the long term, the platform's annual fee is high. It is a well-built product, but it lacks many features that already exist in competitors. The cost-effectiveness of competitors is much better.
