# SmartFile Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartFile Software - reviews, pricing plans, popular comparisons to other File Sharing products and more. Source: https://www.capterra.com/p/134146/SmartFile --- # SmartFile Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartFile ## What is SmartFile? SmartFile is a file management solution that enables everyone to more securely share, manage and control files on-premise and online. SmartFile offers the best and most robust file access permissions and custom user roles for added security. Activity logs for user and file actions are kept in a perpetual log for HIPAA compliant auditing. Email notifications, virtual folder links, FTP, SFTP, and FTPS access points. ## What is SmartFile used for? [File Sharing](https://www.capterra.com/file-sharing-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 91% Neutral 2% Negative 7% Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartFile?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smartfile.com&name=SmartFile) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartFile 4.3 (55) VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $10 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (55) Ease Of Use 4.6 (22,702) Value For Money 4.2 (48) Value For Money 4.5 (15,267) Customer Service 4.2 (40) Customer Service 4.4 (13,526) ## SmartFile alternatives [4.4 (1,011)](https://www.capterra.com/p/123400/revver/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (357)](https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,542)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [View all alternatives](https://www.capterra.com/p/134146/SmartFile/alternatives/) ## FAQs about SmartFile Overview ### Which roles and teams benefit most from SmartFile? SmartFile is most used by business owners, executives, and IT teams that need secure file sharing and centralized document control. Operations and client-facing teams use it to exchange files with customers, while technical leaders and administrators manage permissions, storage, and streamlined access across departments and external partners. Answer based on 54 reviews Overview ### What company size and specific industries is SmartFile built for? SmartFile is designed for midsize businesses focused on growth and large enterprises operating in regulated, compliance-focused industries. It is suited for organizations that need file management and document handling in environments where security, oversight, and adherence to industry rules are important. Features and Usability ### What are the key features of SmartFile? SmartFile includes core secure file transfer features such as FTP/SFTP uploads, downloads, and file sharing, plus differentiators like role-based access, user management, customizable branding, and automation rules. Common features include activity tracking, archiving, document management, and single sign-on for controlled file exchange and client-facing portals. Answer based on 23 reviews Pricing ### How much does it cost and what fees or limitations are included? SmartFile starts at $10/user/month for the Business plan with 1 TB storage and a 5-user minimum; Business Plus costs 15/user/month with unlimited storage and a 10-user minimum. A free trial is available. Reviewers call it cost effective and reasonably priced, but smaller businesses say costs add up and plan options feel inflexible. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does SmartFile integrate with? SmartFile connects natively to Microsoft Outlook. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does SmartFile offer? SmartFile provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars offer scheduled instruction, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does SmartFile offer, and how do users rate the experience? SmartFile offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative support, and chat. Users often describe support as helpful and quick to respond, especially for technical issues, though some report inconsistent experiences, including lackluster assistance and frustration when broader performance or usability problems persist. Answer based on 15 reviews Security ### How does SmartFile handle data security and access control? SmartFile uses password-protected links, client portals, secure FTP/SFTP, and configurable user access for uploads, downloads, and file delivery. Reviewers also mention activity feeds for monitoring and options to keep files accessible only to authorized users. Limitations include account lockouts, confusing permissions setup, insecure-looking account creation emails, and limited admin visibility. Answer based on 23 reviews Ease of use ### Is SmartFile easy to use for teams and clients? SmartFile works well for basic file transfer, sharing, and admin tasks, especially for business teams and client-facing workflows. Many users find setup, user management, and secure link sharing straightforward, but some teams say the interface feels dated, certain actions take extra steps, and general users may need guidance. Answer based on 23 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Authentication Verify the identity of users/devices to enable secure access SmartFile 19 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Add customized logos and colors to align with company branding Assemble applications and processes by dragging over and arranging pre-built components Convert data into a code for security Create, save, and store files Move files across different systems or networks Access software remotely via mobile devices Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (54) 4.0 Based on 54 reviews ## Pricing Value for money 4.2 (48) Free Trial [View pricing plan details](https://www.capterra.com/p/134146/SmartFile/pricing/) Business $10.00 Per User,Per Month It includes: - Advanced Sharing Options - FTP Access - Outlook Plugin - SSL Encryption - Unlimited Connections Business Plus $15.00 Per User,Per Month It includes: - Activity Reports - Advanced Sharing Options - Automation Workflows - Customized Branding - File Versioning - FTP Access - Outlook Plugin - SSL Encryption - Subdomain Use - Unlimited Connections - Webdav Access Value for money 4.2 (48) 4.2 Based on 48 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (40) 4.2 Based on 40 reviews ## User reviews Overall rating 4.3 Based on 55 reviews Filter by rating 5(30) 4(20) 3(1) 2(0) 1(4) Mentioned topic Sorted by most recent EB Erik B. Coördinator presales consultant Business Supplies and Equipment ### "Secured data transfer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 15, 2020 Pros Within our customer base, we have customers who set high security requirements for the electronic distribution/delivery of files. Previously used tools were always refused and found as unsafe by their security staff. SmartFile is the first tool that was accepted by the security staff. Cons The email which is sent to the end user when the account is created. This is also found as not secured. Reasons for choosing SmartFile The first tool which has been found as secure by the end user security departments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mike M. Systems Administrator Non-Profit Organization Management ### "My Review of SmartFile" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 14, 2020 It's been a positive experience. We moved from our own self-hosted SFTP server over to SmartFile. It's paid for itself in the first month of usage. Pros 1\. Ease of use 2. Inexpensive. 3. Built-in automation rules Cons I would like to see an auditing and logging feature made available. The ability to share user home folders with administrator account to track usage through managed accounts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WB William B. Network Administrator Education Management ### "Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 14, 2020 Overall I like the service, would like better/more automation tools. Pros The upload process is very easy. Drag my file to the window, and click upload. Cons The automation of our file upload to the site is hit or miss. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VC Valerie C. VP Higher Education ### "Easy to administer and use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 8, 2020 Pros SmartFile is easy to administer and use. The multiple access and file transfer and storage options makes it one of the most flexible options on the market. Cons The option for one-time customer file upload (without creating an account for each customer) would be awesome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Craig C. Executive Director Music ### "Software doesn't work as advertised" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 8, 2020 Pros There are no pro's to this software as it doesn't work as advertised. Cons It doesn't work as advertised and when we sought support it was not provided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 27, 2020 Dear Craig, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We strive for excellent customer success and we would love to make things right if you give us another chance. Please let us know if you would be open to that. Sincerely, Julia Ruppel EJ Eric J. Owner Computer Networking ### "Great platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2020 Pros Easy to use and to set up. Does exactly what we needed without the pains of an FTP site. Great web interface. Cons There could be better communication on new features. Alternatives considered [Box](https://www.capterra.com/p/148766/Box/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Saquib K. CTO Information Technology and Services ### "SFTP as a Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 8, 2020 Overall its a good cost effective package to solve secure file transfer needs. Pros Easy enrollment process and quick turn around from support. Cons The starter license does not include Branding which i beleive is pretty basic. Spped of upload is another concern, luckyly the process we ar eusing it only uploads limited data. Reasons for choosing SmartFile Brand recorgnition, ease of usage and onboarding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FV Frank V. VP of IT Hospital & Health Care ### "Easy to Depoly and reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2020 We used the software to help us work with a customer in pinch during COVID-19. Easy to use and cost effective and was able to get it setup within hours. Pros \- Easy to deploy - Ability use web Gui or SFTP/FTP client - Cost! - Speed Cons \- User Management - account locks can happen easily - In the beginning the bandwidth was up and down but has since resolved itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Evelyn M. Outreach Assistant Manager Non-Profit Organization Management ### "Great option for cloud/FTP storage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2020 This is a great solution and helps us streamline a very important process. Pros Works great for those with little server experience to those who are avid users of FTP software. Personalization is great! Cons Nothing really, it checks all the boxes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH David H. CEO E-Learning ### "Willo Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2020 Pros Cost efficient, easy to deploy and use with our customers, fast Cons Mostly a few UI/UX implementations regarding managing users, groups, shares. Some small attention on this front could yield goodness. Switched from [AWS Config](https://www.capterra.com/p/205398/AWS-Config/) Cost, manageability by non-technical team members, ease of managing access with our customers, operational scalability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/134146/SmartFile/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Drive vs SmartFile](https://www.capterra.com/compare/134146-161425/SmartFile-vs-Drive)