Who Uses This Software?

Pike13 empowers yoga studios and other class-based businesses looking to streamline business administration and get back to teaching.


Average Ratings

69 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $129.00/month
    See pricing details
  • Pricing Details
    $129/month Business plan, $179/month Pro plan, custom Enterprise pricing.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Pike13
  • www.pike13.com/
  • Founded 2012
  • United States

About Pike13

Easy to use and teach, Pike13 streamlines administrative tasks so that you can spend more time focusing on clients. The mobile-friendly Pike13 platform allows yoga studios and other class-based businesses to manage everything from clients and schedules to billing and payroll. Smart reporting offers actionable insights about business health, and a branded app makes it easy to engage with clients. Front Desk takes the stress out of managing your studio.


Pike13 Features

  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

Pike13 Reviews Recently Reviewed!

Front Desk is a cool tool!

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Front Desk is a really cool, new tool! We have used this product for just a little while, and its been really great. Great way to communicate with the team!

Cons: Overall the product is fairly easy. However, in the beginning it was a little tricky to get used to. I would say the only con, would be not the easiest to use. But you will get used to it!!

Music Studio Scheduling

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

Pros: Recurring billing. App functions well - even with setup. Simple screen. Love that clients have the ability to see their schedule and update sensitive info (like credit card info) on their own.

Cons: Too many steps to do simple tasks (Ex. Rescheduling: a click and drag feature should be implemented to make quick adjustments.)

Would it recommend this software.

May 25, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Simple to use. Not as many features as I needed, but good if you're looking for a basic system to run with your front desk.

Cons: They do not follow up once you sign up. Management is impossible to get in contact with and the representative sell you into signing contracts that lock you in. Do not use. There are a ton of other, better softwares out there.

Easy to Use, quick response to questions asked

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: I've since recommended that another gym I work in use this program

Pros: I have worked with similar programs in the past and NOTHING compares!! We find it extremely easy to use, and the Front Desk staff is so kind and helpful would recommend Front Desk to everyone!!

Cons: Perhaps if there are ways to better filter/customize same client fields. I see that this is a common "issue."

Not worth it

Apr 18, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.

Cons: Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.

Overall: I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.

Recommendations to other buyers: They are responsive when I have a question!

Great tool for gym client management

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Front Desk's customer service is second to none! They're rapid, well-informed and creative - a great resource.

Vendor Response

by Pike13 on April 12, 2017

Hi Sarah ¿ Thanks for sharing your feedback about your experience using Front Desk. Please let us know if there is anything we can do to help in the future! Thanks, Kris and the Front Desk team

I love Front Desk!

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Cons: The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Overall: I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.

Vendor Response

by Pike13 on March 23, 2017

Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business. Best, Kris and the Front Desk team

Great software for a small business

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use from the customer's stand point

Cons: Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Overall: I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Recommendations to other buyers: Anyone looking to help streamline their business is looking in the right spot!

Vendor Response

by Pike13 on February 21, 2017

Hi Julie, Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service. Please let us know if there is anything we can do to help. Best, Kris and the Front Desk team

AMAZING!!!

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything

Cons: None

Overall: I have worked with similar programs in the past and NOTHING compares!! Our clients love it, we find it extremely easy to use, and the Front Desk staff is so kind and helpful :)) would recommend Front Desk to everyone!!

Vendor Response

by Pike13 on February 17, 2017

Hi Macy, Thank you for your feedback regarding your experience using Front Desk. We're glad you're having a great experience so far. Please don't hesitate to get in touch if there is anything we can do to help. Best, Kris and the Front Desk team

Support 5 Stars - application needs more specific business functions

Feb 16, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reporting functionality and BEST Customer Service

Cons: Application is not as user friendly as it should be.

Overall: I spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company.

Recommendations to other buyers: I can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Vendor Response

by Pike13 on February 17, 2017

Hi David, Thanks for your feedback about Front Desk and your experience working with our customer support team. I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk. In the meantime, please let us know if there is anything else we can do to help. Best, Kris and the Front Desk team

Great Customer Service

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Anytime I have a question they are very responsive and don't over talk to me. They know my time is money and I get on and off the phone.

Vendor Response

by Pike13 on February 16, 2017

Hi Jennifer, Thank you for feedback about Front Desk and our customer service. We're glad you are enjoying your experience so far. Please don't hesitate to get in touch if there is anything else we can do to help. Best, Kris and the Front Desk team

Solid Platform

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's honestly not as much about the software as it is about the people. I find the software requiring some workarounds

Cons: It'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result.

Overall: Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.

Recommendations to other buyers: Like anything - there's a little bit of a learning curve. Once understood it's pretty straight forward which is nice.

Vendor Response

by Pike13 on January 12, 2017

Hi Drew, Thank you for the feedback. We're glad you're enjoying Front Desk so far. Please don't hesitate to get in touch if there is anything we can do to help. Best, Kris and the Front Desk team

Great Product

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've used this software from my previous job and it was very dynamic and easy to use.The user interfaces with easy to navigate.

Great product for small business

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great easy to use product

Cons: No cons it works well

Overall: Great product for small business with potential to schedule and make
Money from any where at any time

Recommendations to other buyers: It's a great product

Vendor Response

by Pike13 on December 09, 2016

Hi Jessica, Thanks for the feedback! We appreciate you taking the time to review Front Desk and we're glad you are enjoying things so far. Please don't hesitate to get in touch if there is anything we can do to help! Best, Kris and the Front Desk team

Great application

Nov 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Front for about 6 months now and have found it to be a rock-solid product. We tried a lot of other systems and nothing came close. Well done!

Vendor Response

by Pike13 on November 29, 2016

Hi Mark, Thanks for the feedback! We're glad you like using Front Desk. Please don't hesitate to get in touch if there is anything we can do to help. You can reach us at help@frontdeskhq.com. Best, Kris and the Front Desk team

Don't waste your time

Nov 17, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: the sales pitch

Cons: the actual product that came after the sales pitch

Overall: All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have.

They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises.

The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.

Recommendations to other buyers: do not use it

Vendor Response

by Pike13 on November 21, 2016

Hi Larry, Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission. We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business. We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting. Best, Kris and the Front Desk team

Night mare

Aug 28, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: If you have any question you have to wait days to receive auto reply.
Very old and complicated system.

Cons: Very complicated

Overall: One of the worst experience of my life, I would never recommend anyone to waste their time. It's completely ways of time.

Recommendations to other buyers: Yes. Please don't waste people's time.

Vendor Response

by Pike13 on August 29, 2016

Hi Sam, Thank you for taking time to review Front Desk. We're sorry you feel the way you do. Our Customer Care team has spent a considerable amount of time supporting your business and have been very responsive to your requests for help. Our goal is to empower you to run your business through Front Desk and we're always happy to coach you through things. Please email us at support@frontdeskhq.com and someone on our Customer Care team will assist you. Best, Kris and the Front Desk team

Success with FrontDesk

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -User Interface
-Intuitiveness
-Customization of appearance
-Logical approach to page progressions from the front and back end of the software

Cons: *Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business.
-no virtual storefront for clients purchasing merchandise
-The only unintuitive feature in the software is the sign in kiosk
-No perfect merchant integration solution

Overall: Allows us to automate processes that normally require hours of Labour. Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.

Recommendations to other buyers: You can spend time searching through other competitors but you won't find anything else as functional and slick as Front Desk.

Vendor Response

by Pike13 on August 25, 2016

Hi Greg, Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product. Don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues. Sincerely, Katie and the Front Desk Team

Front Desk Review

Aug 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of setting up class schedules, client profiles, credit card billing.

Cons: I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.

Overall: As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.

Vendor Response

by Pike13 on August 25, 2016

Hi Amy, Thanks so much for your review! I'm glad that Front Desk has helped make your life and running your business easier. Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. As always, please don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues with your Front Desk. Sincerely, Katie and the Front Desk Team

Best All Around Management Software for our Music School

Aug 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms.

Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also.

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance.

I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Cons: The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish.

The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both).

These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline.

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Overall: We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Recommendations to other buyers: Definitely enter enough real data to get the feel for how things really work and interact (with this or any software). Hint: Take their terminology and labels with a "grain of salt". For example, in attendance, they use "No Show", whether or not the absence was within guidelines. So, I think "Absent" would have been more appropriate. Another example, the term "Bulk Enrolled" means what I would call a "Recurring Enrollment".... I initially assumed it mean enrolling many students at once, rather than one student on an ongoing basis. So, just don't let the terminology lead you astray as to what the software is actually doing.

Vendor Response

by Pike13 on August 26, 2016

Hi Mike, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business. We'll share more info with you as soon as it's available to share. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team

Great Yoga School Management Software

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use and does what it is supposed to
- An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity.
- Great reporting
- Customisable customer site / front end
- PayPal integration

Cons: - A few features of minor importance are still missing

Overall: In the past we have used a couple of other yoga studio management softwares, including Mind Body Online. A little more than a year ago we switched to Front Desk and we have never had second thoughts. This software is at the same time intuitive and powerful.

Recommendations to other buyers: - The software is entirely translatable and exist already is several different languages. To be able to run a french version of the software was crucial for us.

Vendor Response

by Pike13 on August 25, 2016

Hi Christian, Thanks for your review! I'm glad that you have been so happy with your switch to Front Desk - we love hearing that! Please feel free to let us know how you think we could improve your experience with Front Desk. Your feedback is important to us as we continue to build our product. And as always, don't hesitate to contact our support team at support@frontdeskhq.com if you have any issues or questions. Sincerely, Katie and the Front Desk Team

We like it!

Aug 22, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

Cons: We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

Overall: Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!

Recommendations to other buyers: Not all employees have iPhones/devices so they are unable to have the app on their phones. It would be great if this program worked on everyone's phones!!!

Vendor Response

by Pike13 on August 26, 2016

Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team

Great software for fitness industry

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: So far so good!!! Anytime I need help I send in a question and get a great response promptly. Learning the ins and outs have been pretty easy though.

Vendor Response

by Pike13 on August 25, 2016

Hi Christin, Thanks for your review! I'm so glad to hear that you've been happy with Front Desk. We appreciate that you chose to give us a try! Our support team is here to help you as much as you need. Don't hesitate to continue reaching out with any questions you have. Sincerely, Katie and the Front Desk Team

Great Software. Improves our Business!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier!

Cons: Depending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions.

Overall: Front Desk is awesome. Great, easy interface that maximizes the potential for our business. We have been able to manage our clients more efficiently and haven't even reached the tip of the iceberg on what we can do with the functionality.

Recommendations to other buyers: It's great. If you are a small to large gym or yoga studio or a combo of the two, it is the perfect CRM for you. We love it!

Vendor Response

by Pike13 on August 26, 2016

Hi Shannon, Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris Knowles Manager, Customer Care at Front Desk

Excellent software rich with features

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is scalable and there is plenty of room for us to grow into it. The new bulk enrollment feature makes it easier than ever.

Cons: No customer service telephone support. Can't tag plans and passes so they appear where you want them in the menu which forces you to make custom HTML menus. Clients sometimes find the interface confusing mainly because you can't just sign up for a class or workshop without going to the date of that class or work shop first.

Overall: We've been using FD for 3 years and we have grown to rely on it and trust it. We especially like the thoughtfulness of features like time zone support that its competitors do NOT have.

Vendor Response

by Pike13 on August 26, 2016

Hi Richard, Thanks so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. I would like to schedule a call with you to address your concerns and share some upcoming updates to our customer service offerings. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to hearing from you! Best, Kris Knowles Manager, Customer Care at Front Desk

FrontDeskHQ is the best client software on the market!

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.

Cons: I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs.

It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user.

Courses need to have wait lists.

Overall: I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.

Recommendations to other buyers: Create a better way to read reports. I want to know who has a membership based on who is active. If someone who is active and does not have a membership, I want that report. FDHQ does a great job. Keep tying in what the client needs with what teh gym owner needs and they will continue to be successful.

Vendor Response

by Pike13 on August 25, 2016

Hi Jamie, Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long! Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class Don't hesitate to contact our support team at support@frontdeskhq.com if you have any questions. Sincerely, Katie and the Front Desk Team

Love it...really....But...

Aug 22, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Overall, in spite of comments above, I do love what Front Desk offers in the way of reporting and communications with my customers...and the Support team is really amazingly helpful and always willing to do whatever it takes. THIS is a true pass of an excellent company , to not just offer a great product or service but BE THERE for the users.

Cons: Again, my biggest issue is functionally in my business model, as the structure of FD is based more on class offering and not geared toward private, one on one, services. I would also like to see more functions in breakdown of what staff members can and can not do.

Overall: Short story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.

Recommendations to other buyers: I would love to be able to request more functions and options that would adapt to my business model without having to wait for major version upgrades that may or may not include changes I would like for my business, such as being able to give staff members ability to do their own reporting without being able to see whole business data or other staff members data. Also a major improvement for me would be in resource/rooms so that the system would NOT LET staff ignore a room conflict message and book the room anyway. System should simply NOT permit it once the room is reserved. Also, an easier way to see which rooms are available during the booking process, so you don't have to keep choosing a room and wait to see if it's reserved weekly, etc. Such as a slider that you can drag to a a time that shows the rooms that are available (currently available in Google calendar)

Vendor Response

by Pike13 on August 26, 2016

Hi David, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and appreciate your feedback about our Customer Care team. Front Desk is designed to support businesses that offer both group classes and appointments. It's been a while since we last chatted and I would like to schedule a call with you to learn more about your experience using our appointment functionality. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris and the Front Desk team

Front Desk Review

Aug 18, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Fairly easy to use and navigate. Support is extremely helpful.

Cons: I wish there were more options for preferred merchant processors. I would like the ability to shop around a little without incurring a fee for using a non-preferred merchant payment processor. I also wish the software had a more robust payroll system with the ability to do direct deposit and calculate tax withholdings.

Overall: Customer services and support are awesome. Every issue we have had has been addressed in a swift and professional manner.

Vendor Response

by Pike13 on August 26, 2016

Hi Dusty, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. We have a few preferred partners for merchant processing and allow you the option to use a third party. When a third party is used, our gateway partner charges a small fee to cover the maintenance costs of the gateway. Additionally, our partners will match or beat the rates of most third party processors. Please feel free to reach out to our Customer Care team if you have any questions. You can reach us at support@frontdeskhq.com. Best, Kris and the Front Desk team

Not user friendly on the management side. Then we got sold to transnational merch. Horrible!

Jul 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing

Cons: not user friendly. no audit on account to see if you set up right. we needed merch services and were sold to transnational, who sold to data plus AND transnational and data plus want that $185. compliance fee....

Overall: Not capturing $ before clients are let into sight! I have over 100 members but only 30 paying! I am working on this product daily....too much time

Recommendations to other buyers: no

Vendor Response

by Pike13 on August 04, 2016

Hi Kellie, Thank you for your review. We take feedback very seriously, and we're sorry that you are having trouble. I understand that you¿ve already been working with Kris to help resolve some of your issues, and we'd like to continue working with you to meet your business needs. Please feel free to call us or email us at support@frontdeskhq.com, and our support team would be happy to help. Again, we're sorry that your experience has not met your expectations. Sincerely, The Front Desk Team

Review from a Salsa school owner

Apr 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I tested many management systems and my final choice was Front Desk.

The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff...

The sales staff and support staff is uber friendly and you always get the impression you're calling a friend....

Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate¿ and some sections aren't fully translated.

There's some annoying bugs ( i already sent all this to their support team)

1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn¿t been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls)
2. Not having a direct call line was a problem sometimes...
3. Bugs are fixed a little slow to my liking.
4. The selling enrollment layout on the admin side is just a mess¿ we have about 40 enrollments that we sell and they are organized randomly¿ we can¿t manually organize them either¿ so every time we sell stuff we have to go one by one¿ we loose a lot of time doing this.
5. There¿s no possibility to show and make a client accept terms and conditions in enrollments¿ its possible in classes but not enrollments¿ don¿t understand why?

Pros
Friendly customer service
Ease of use
Easy to setup
Clear Apple like layout
Cons
No possibility to call... They will call you if you request¿
Email support sometimes slow to respond more than 48 hours
Follow up on bugs is somewhat shaky.. sometimes I wouldn¿t get a return email
95% of our clients didn¿t sign the Docusign waiver upon registering¿ so the implementation of this option is not great
More bugs than I expected

Future wants
Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class )

You are paying to beta test their horrible software

Apr 04, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Frontdesk looks sleek and their marketing and sales team do a hell of a job getting you on board. Where Frontdesk fails is in nearly every aspect afterwards. Their reporting functionality to access your data in an easy-to-read format is a joke and extremely buggy. The frontdesk platform will spam your clients with alerts on a near constant basis THAT YOU HAVE NO CONTROL OVER.

Furthermore their customer service team is laughably bad, with little cohesion between support specialists and empty promises to fix bugs that have existed for months.

If you relish in paying a monthly fee (plus a sizable percent of your transactions) to beta test software for a company then by all means choose frontdesk. However, if you value your sanity, time, and hairline then for the love of god look elsewhere.

Vendor Response

by Pike13 on April 18, 2016

Hi Oscar, Thanks for the feedback. We're sorry you've had a bad experience using Front Desk and we would like to see if there is anything we can do to make things better. I reviewed your recent correspondence history with us and I'm having difficulty finding any open issues that you reported. We'll reach out to you directly to see if there is anything we can do to help. Sincerely, Kris Knowles Manager of Customer Support

Best Personal Training a Software

Mar 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The app is very good. I like that I can access every feature of a Front Desk from my app. The entire program has come a long way from when I started using it and now I just love it. I love that I can have 1 person pay for 2 people. It's just really good software. Everything is seamless. I tried a few other programs and realized this is the best that's out there.

Fantastic Company - Better Than MindBody!

Feb 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had Mindbody for 2 years and was quite unsatisfied for multiple reasons. I switched to Front Desk and have been SO happy! There is a smaller crew of staff so you actually get to know a few key people who can help you with questions, etc. The program is easier to use and overall has a better interface. I also love that there is a photo feature so that you can put a face to a name with your clients!

Vendor Response

by Pike13 on February 05, 2016

Thanks for your review, Jamie! It's been great working with you.

Not Happy With This Solution

Feb 04, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: This solution is not well suited for our music instruction business. While it does assist with the financial transactions through our gateway, it relies way too heavily on using strictly a digital model
Major usability issues:
Reporting engine is a bit cumbersome to use and often requires what would seem to be extra clicks to get at information.
Online scheduling does not accomodate any offline/hard copy alternative for a work schedule; so when system is down or internet connectivy an issue, there is no practical way of seeing the schedule.
Managing lessons is a bit of challenge when compared to a previous spreadsheet solution.
Some challenges in the behind the scenes workflows that don't align with how we do business, and they are slow to fix/resolve requests.

Vendor Response

by Pike13 on February 04, 2016

Thank you for your review. User feedback is invaluable to us. As a mobile-first software, Front Desk is built so that you can manage your whole business from the palm of your hand. However, you can quickly print rosters and class schedules so that you always have a hard copy in front of you (Just navigate to File > Print in your browser to see it in action). And with a 99.99% uptime rate that means Front Desk is working nearly all the time, so software crashing will not be a blocker to your business. Regarding Reporting, we hear you. Behind the scenes, we¿ve been working on new reporting systems to help you get the numbers you want as quickly as possible¿so stay tuned.

Beware VERY BAD CHOICE

Jan 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Same experience as other reviewers. They give you the sales pitch that the software will do everything specifically you need. When you find out it is a scam, they don't return phone calls, emails or any method of contact. Since they are ignoring our communications now to stop the free trial, we are going through the steps to block the credit card charge that other reviewers have warned about. Unfortunately, we have to wait until they use our credit card number to erroneously bill us to dispute. Just don't go there with this company.

Vendor Response

by Pike13 on April 14, 2016

Hi Matt ¿ We're sorry you had a bad experience with Front Desk. I see that you have been in touch with members of our team and that you decided to cancel your account with us. Again, we're sorry and wish you the best of luck and success in the future! Sincerely, Kris Knowles Manager of Customer Support

I run an online coaching company so we use Front Desk for billing

Dec 21, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Lots of great stuff- easy to use, easy to set people up etc. One issue we had was when one client was being billed via our business and another through Front Desk, Front Desk was getting confused because the same person had multiple accounts- it was not recognizing that the same person could have two different interactions going on with two different companies- still not sure if it's resolved.

NEVER SIGN UP WITH THEM

Dec 02, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: THIS IS THE FIRST TIME WRITING A REVIEW IN MY LIFE!
They don't care about your company.
If you ask questions and want them to help you, they get mad and accuse you!
If you want them to cancel, they charge you!

In the beginning, the sale rep Andrew Clark was great with providing information about their software. Every questions I had, he answered and gave great promises. FYI, I researched for a gym management software for 2 years and finally made a decision. I was forwarded to Halina and she gave me 2 30 minutes training session. I didn't like it because when I was about to start to learn about the software, the training session ended. She was always in a hurry to end the training.
Then I spoke with Chris, the migration team who was going to migrate all of my 400 clients for free. Then he said, he can't and will have to charge me for it, which was different from what was told by Andrew. But I didn't feel comfortable giving out all the credit card info to them so I said I will fill out the credit card information.
Moreover, I gave my merchant account to connect it to the software 3 weeks ago and still haven't connected it.

So, I asked to cancel my account because nothing was being done but just accusing me because I had a one busy week!
So they said, they will extend the free trial for until January of next year.
So I said that fine.
I tried to work with them but still didn't work out.
So I said to cancel my account.

NEXT THING YOU KNOW, THEY CHARGED ME!

I called Andrew, he hung up the phone on me. I called again, sent me to voicemail.

They don't care about your company.
If you ask questions and want them to help you, they get mad at you!
If you want them to cancel, they charge you!

Vendor Response

by Pike13 on December 03, 2015

Hi Jess, Our team is sorry for any inconvenience - that's the last thing we want to do. We've issued a refund to your account. If you'd like to continue with the complimentary late-start date and training package, please respond to our email. Or let us know if you'd rather cancel your account. Either way we're happy to help! As discussed, Front Desk values you and your clients' security and is PCI Compliant, so we are unable to manually input your client information due to the way in which the information is stored. If you're still interested, please reply to the Director of Customer Success, Todd. You should have an email from him in your inbox. If it's buried, just email support@frontdeskhq.com and they can connect you! Best, The Front Desk team

A great business management program for my studio

Oct 26, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Front Desk to run the payment processing, client management and session scheduling for my small personal training studio. Though I would love a feature or two that aren't yet available, the program is really excellent in its simplicity of setup and the intuitive nature of how to use it. Also, the Front Desk team regularly is rolling out new features so, in time, I'm sure they'll have an even stronger offering. After trying¿and becoming VERY frustrated with¿another program put out by a competing company, I'm a very satisfied Front Desk customer on all fronts!

Vendor Response

by Pike13 on October 26, 2015

Hi, thanks so much for your review! Glad to hear that everything is going well¿simple and intuitive are our bread and butter :)

Very Disappointed in Front Desk

Oct 21, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: The product Front Desk had its problems and limitation but as a start-up business I had planned to use them and felt as I progressed, so would they. While they have a trial period like most, it was obvious that I was putting in a lot of time creating my site. Never having done something like this before I knew that the staff support would be a huge contributor to my success. Things started out great but as time went on during the trial period they kept dropping the ball. They would say all the right things and have you really truly believing them...and then nothing. I gave them several opportunities to rectify the situation and they kept failing. I figured if this is what happens during the 'trial period' for new customers what would they be like to work with when you are a paying customer. Their focus is on small businesses but I say they have 'lost their focus', and customer service is key.

Vendor Response

by Pike13 on October 22, 2015

Hi there, I'm very sorry to hear about your experience with our trial version. We pride ourselves in providing an intuitive, simple product backed up with a helpful and courteous support team. When you become a Front Desk customer, you will be paired with a New Client Consultant for training, as well as a Customer Success Manager to help you set your business up on Front Desk. Again, our sincere apologies for any inconvenience we may have caused. If you'll let us, we'd love to help rectify the situation and see if you'd be a good fit for the product. Please contact support@frontdeskhq.com. Thank you.

Great Customer Service with an Intuitive Product

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used FD for about a year now and have been very happy with the product and customer service. They are attentive to my needs as a client and feel very human in their responses. The product is visually clean with great features and a low learning curve for my staff. Front Desk is simple, useful, and a great addition to my business.

Vendor Response

by Pike13 on October 19, 2015

Hey Christopher, thanks for the awesome review! It's great working with awesome clients like you. Glad to hear everything is going well.

It does the core job I need it do well. We schedule our classes, do payroll and monitor our numbers

Oct 19, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pro - I can see my classes easily on a weekly basis
Con - I can only see the room usage in the daily view
Con - setting up services and plans not so intuitive
Pro - Once the system is set up, payroll is very easy
Con - the export of data as csv only can be time consuming in the usage, reformatting etc

Vendor Response

by Pike13 on October 19, 2015

Hi Kenneth, thanks for your review! Glad to hear the Front Desk schedule and payroll are working well for you.

Very impressive and easy to use

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really loved how structured and seamless the software was and it made out business run much more smoothly.

Easily integrated into our website and the Frontdesk customer service was insanely good if we ever ran into problems with regards to our knowledge of the software.

Would recommend this software for any sports academies looking to streamline their interactions with clients and schedules.

Front Desk has changed the way our club operates for the better!

Jul 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our club members have found Frontdesk easy to use and the feedback is very positive. On the Cons - it is taking a very long time to get our Credorax payment facility up and running. Apparently it is because we are a 'club' and not a registered business. I wish I had have been told this up front as we weren't expecting it to take this long.

Easy, Convenient, Accessible, Affordable

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Front Desk is the backbone of our operations. We use it for all scheduling, appointments, services, payments, and event registrations. It looks great, is easy to use, has a variety of functions, reporting capabilities, and custom options. Furthermore, their Customer Service is exceptional!! They are always helpful, friendly, and resourceful.

Front Desk review from Chemical City CrossFit

Jul 17, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Front desk is easy to set-up and get things started. It runs on many platforms, allowing it to be accessible nearly 24x7. It is vital to running our business. The weakest link for us so far is being able to enter quantities on merchandise purchases. For example, we sell FitAid at our gym. Rather than charge for each purchase we tally all the purchases for a month (e.g. 8) and then charge the client at the end of the month. In Front Desk we have to duplicate the purchase of a single can of FitAid 8 times.

Vendor Response

by Pike13 on October 19, 2015

Rich, thanks for your kind words. Sorry to hear about your troubles with inventory¿we're hoping to make that area of the product more robust soon!

easy to use, friendly software

Jul 07, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I don't have to worry about this software. Clients and instructors are consistently impressed by its ease of use. I wish it was more flexible as my needs seem different, but the well laid out parameters keep me in line with the system. Reporting is still confusing.
I wish there was a way to send a reminder for an existing purchase request.

Front desk allows me to have my office anywhere!

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Allows me to run my business where ever the job takes me - trailheads, cliffs, mountains, traveling to and from, and Friday night parties . I can schedule clients, schedule guides, create new programs, run payroll, run detailed reporting, as well as other needs.

Cons:
There's not many, but if I were to make a wish list-
Have waivers expire after a program time so clients can re-sign when needed

Have a way for minors to sign The waiver as well as their guardians

Have a way to track locations within the notes or other method staff can add after the program has run

The integration I heard about with Zen payroll

A way to select clients out of the list and send a special email- from the front desk software

A way to store PDF documents to each profile

Vendor Response

by Pike13 on June 30, 2015

Hey Marty thanks for the review! Love hearing that Front Desk lets you keep your social life while still running your business like a pro :)

Awesome!

Jun 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service at Front Desk is top notch! Great company, great staff! Thanks for all you do!

Phenomenal Experience

Jun 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros-Simple, simple, simple. Love the ease of use and adaptability of FDHQ. Fast customer service and tutorials.

Cons-Na

Vendor Response

by Pike13 on June 16, 2015

Thanks for the great review, Andrew. Simple is in our DNA :) Glad you appreciate it and have had a good experience

User friendly....

Jun 10, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I switched over to Front Desk to because I needed a software system that would be easier for my staff and I to maintain. We didn't think our customers would like the transition as much but as soon as the system went into effect, they raved about how user friendly it was compared to the other software system we were using.

Vendor Response

by Pike13 on June 10, 2015

Thanks for the review, Jonina. So glad to hear that not just you and your staff are loving Front Desk, but your clients as well! We're happy to be a partner in your business.

User friendly, great customer service

May 19, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the interface of the software. It's been so helpful managing clients and payments. The analytics provided are essential tools. I wish there was a way for client to log workouts and notes more easily.

Vendor Response

by Pike13 on May 19, 2015

Thanks for the review, Libby! We're glad to hear that Front Desk has been helpful in running your business and we're looking forward to growing with you. We appreciate your feedback and will take that into consideration.

I've used them all and I haven't looked since using Front Desk

May 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm an independent trainer seeing about 18-25 clients a week at a shared studio and I've tried several platforms and since I switched to FD over a year ago, I have not looked back.

Extremely user-friendly and easy to navigate. Love the client notifications/reminders, and integration with MailChimp and the access to a merchant account.

HIGHLY RECOMMEND.

Vendor Response

by Pike13 on May 06, 2015

Hi Sirena! Thank you so much for your great review. We're glad to hear that you're happy with Front Desk and love to be able to work with awesome clients like you.

Front desk is terrible

Jan 04, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Support is non-existant,software is full of bugs. Worst mistake I've made in a long time trying to implement this system.

Vendor Response

by Pike13 on January 20, 2015

Hi Brad, Thank you for taking the time to share your feedback. I¿m really sorry to hear that you had a bad experience with our software and if you¿re open to it, I¿d like to understand more about your feedback and the situation. I¿ll reach out to you directly to follow up. Front Desk Support

Would be perfect if it let you PRINT rosters and info

Dec 26, 2014
1/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: We went through the demo and set up a trial event. Easy to customize and set up. Thought this would be perfect solution for us, until we discovered there is no way to print or export any information about attendees. A pleasant customer service conversation confirmed that the solution was designed as a mobile-only solution. We need a solution that prints rosters, exports attendee data for name badges, etc. Surprising that this basic functionality is not included. Really too bad, because it had everything else on our requirements list.

Using Front Desk keeps me out of the office!

Nov 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since switching to front desk over a year and a half ago, my life has become so much easier.
Gone are the days in the office, stressing over who's working what, when, and with who. In addition, how that client is going to pay, and is their paperwork complete? It's all stored in Front Desk. Processing a payment, or even making a refund, or partial refund, is so easy.

For payroll, running payroll has gotten way easier. In addition to Front Desk being able to run a report of days worked and the pay associated with it, it gives the staff something that payroll companies can't - a detailed list of all that info right in their profile.

With our programs requiring us to travel to different parts of the country, from state to national parks and more, I can easily add a day, book a client, and do anything else that front desk offers while I'm traveling from my phone, tablet, or computer.

The flipside, the only thing I can comment on is it takes some time to put in all the programs you offer - client instructions, times, payroll, etc. However, you need to put that time in somewhere, and putting it all in once and only once makes everything so much easier afterward.

Would I recommend it, you bet!!

Can't say enough good things!

Sep 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do.

LOVE FRONTDESKHQ!

Sep 03, 2014
5/5
Overall

Comments: I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.

Pros: The many applications available to quickly promote on Social Media and the many options to customize my page.

Cons: They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.

Good software with some growing pains

Sep 03, 2014
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Does many things well BUT lacks owner/manager total control.

My major gripe is the lack of giving the owner complete control (customization) of all aspects of the financials per client. My business model is monthly plans where a client trains 8-12x/month with a contract commitment of 3, 6, to 12 months.

Here are some gripes:
1) Partial Payments:

2) Flexibility of Plans/contracts:

3) Scheduler:

Here are my applause points:
1) Customer service:

2) Client Communication:

3) Flexible monthly rate:

4) Online documents:

In conclusion:
A good software with some growing pains.
Front Desk has the potential to be one of the best. The payment/billing aspect is where I had the most issues due to that lack of per client customization.
Allow one to change a due date that is reflective in the billing cycle and the plan without having the user to jump through hoops.
Allow user to add (by picking time slot), change, cancel, view remaining sessions.
Allow the user to accept partial payments and the ability for software to reflect the accuracy of payments per client.

Vendor Response

by Pike13 on September 03, 2014

We appreciate the review and kind words! A few of the things you touched on... Regarding partial payments, many Front Desk businesses have requested this feature in various ways¿as account balances, deposits on courses, split payments, and gift cards. So we share your passion about getting it done as quickly as possible. That said, payments-related features require extra attention. As you can understand, we need to be especially careful about mapping out every angle to make sure that financial data is totally safe. Our goal is to have a solution in place by late fall. When it comes to the flexibility of plans, we have many possible ways to configure your client plans to fit your business, but at this time plans with a specified number of visits per month will refresh at the beginning each calendar month opposed to a chosen billing date. This isn't an issue many of our clients face and/or they've been able to work around. We hope to be able to fill this need 100% in the future.

Outstanding Job Front Desk HQ

Jul 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall impression of the product is excellent.
- Customer service is the best. Follow ups and contact are frequent, program updates are regular, and I have been personally contacted multiple times as a business owner.
- Lay out is simple and easy to navigate
- Payment plans are inexpensive for the services you get
- Frequent webinars and tutorials to help you improve your business using FD software
- So simple, even a caveman can use it ;)
- If you are a gym owner or personal trainer, I would get on it

Vendor Response

by Pike13 on July 30, 2014

Thank you for the great review, Kris! Glad to hear you're happy with Front Desk.

Streamlining A Growing Box

Jul 10, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We started using Front Desk in October 2013 and have seen improvements in both how the box is managed and how the clients interact with their memberships.

It made daily processes such as new client intake or adjusting current memberships much easier. Also, tracking clients in every class and having the opportunity to follow up with them all within one program has been amazing for communication.

While the reporting is sufficient it is not ideal, but Front Desk has been incredibly helpful with any issues we encounter as well as assuring us that they are aware of the problems. We are looking forward to being provided better functions for the program.

Front Desk, in short, has made the sometimes overwhelming task of running our box simple and lets us focus on what is most important, the client.

Overall review

Jul 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is amazing! Any time I need help, have a question, etc FD is always super helpful.

I run my entire business through front desk and 100% trust it will be done correctly making it stress free for me as the owner.

Beautiful, easy to use interface for staff

Jul 09, 2014
5/5
Overall

Comments: I got on board with Front Desk pretty early on in their development. It was beautiful from the start and only gets better, day by day. The customer support team is such a joy to work with. They are so quick to help! I feel they have a genuine investment in my business as well as I do in theirs. Thanks, Front Desk, for helping my new, small business get off the ground and making us look so professional along the way :)

Pros: - Amazing support team - Beautiful, easy to use interface for staff - Even more beautiful and easier to use interface for clients - Beautiful website that can easily be woven into regular website (if you need proof, check out AerialCLT.com)

Cons: - That they are too far away from NC so I can't have the whole team over for dinner to say thanks for all their great work! (I hope this review is not too cheesy, negating the fact that Front Desk is truly a wonderful addition to any business!)

Front Desk HQ = Great Web-Based Software

Jul 09, 2014
5/5
Overall

Comments: We've used Front Desk HQ at our facilities for approximately 5 months. The mobile application and web-based platform make for an extremely useful product. It has improved our membership management efficiency from billing to scheduling and reporting. The ability to pull and modify our program and member information from any location on the go is a great tool! The best part of the software is their responsiveness and customer service. They constantly strive to improve their product and improve the user experience. I would recommend it to any company looking to improve their processes.

Pros: Customer Service, Mobile application, Ease of use

Cons: Reporting functionality (though it is being upgraded soon)

Not ready for Dance schools

Jul 04, 2014
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: It looks great and has all the UI we need, but unfortunately does not have the flexibility for dance schools. Like Mind Body, its build for gyms.

Good experience: some growing pains, but worth it

Jun 20, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company has been using Front Desk for about 9 months. We selected it over Mind Body and others because of its flexibility matched our business model, it is rock-simple to use for staff and clients, and the pricing model is aligned with how much the system is used.

Those are the pros. The cons are as follows
- It's a young company, and constantly adding features which has at times left things buggy. However, the team is responsive (EVERY fix request has been touched by a human the same day) and relatively proactive.
- Individual reports can be customized, but I cannot customize a new report that pulls from multiple pre-set reports.
- The built-in integrations with other software are limited to Mailchimp or Emma. I assume others are on their development timeline (financial reporting software, for instance) but are currently not live.

We have been remarkably happy with the overall experience to date, certainly because of the simplicity and functionality, but most particularly because of the timeliness of responses to our questions.

Head and shoulders above the rest.

Jun 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finally, a product for personal service businesses that is modern, built for mobile, and that is a PLEASURE to use. Just spending a couple of minutes with this platform will make you realize how far beyond its competitors it truly is.

Their customer support is exceptional, and they're constantly adding new features to the product. If you offer appointments or group events of any kind, you HAVE to check these guys out.

Thank You Front Desk!!!

Jun 10, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a USA Triathlon Level I Coach, who supplements strength training classes into workouts for athletes, I needed to organize my schedule and make it easier for me. During the weeks, I have One on One clients, along with The Strongest Mile Classes, and Pool WOD¿s. During the weekends, I was offering Pose Method Running Clinics, The Strongest Mile Seminars, Pool WOD¿s and 5k¿s. I couldn¿t keep up with who was coming to what and when.

I knew about other calendars for businesses but I was not a fan. My web designer suggested I get on the Apple Store App and look around. Not sure what I plugged in but there was ¿Front Desk.¿ It looked simple. It looked clean. It looked fresh. I did some research, chatted with Front Desk and reached out to a CrossFit Gym in Dallas for their opinion. I was hooked.

Front Desk staff has been absolutely WONDERFUL with my business and this journey. Since, I am not your ¿typical gym¿, who has classes all through the week, it was something different that we had to work with. I have my triathletes sign up with Front Desk, so they have reoccurring payments. I have The Strongest Mile classes and the Pool WOD¿s athletes sign up on Front Desk, so I can keep them accountable. I have my runners sign up for the Pose Clinics because I do those all over town.

If you want a calendar for your business, I highly recommend Front Desk. They will do everything to help you out! I have ALWAYS had positive response from them. If it isn¿t fixed, they will figure it out. Thank you Front Desk for taking care of my business and making my life a lot easier!

~Jennifer Rulon
USA Triathlon Level I Coach
Pose Method Running Coach
The Strongest Mile Founder/Coach
www.jenrulon.com

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Apr 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money